BT Pro User manual

B
BT TV Box
Pro
User Guide

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Over the next few pages you’ll find everything you
need to get your BT TV Box up and running.
Welcome to BT TV
Getting started
Let’s set up your TV Box and remote.
Parental controls and PINs
More about parental controls and payment PIN.
Using BT TV
You’ll be able to watch box-sets in no time,
with your on demand players and up to 600
hours of recording space.
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What your TV Box lights mean
Understand the status of your TV Box.
Need some help?
We’re here to help with any questions you have
about BT TV.
Accessibility tools
Make BT TV even easier to use with things like
Audio Description and subtitles.
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Plug in
Plug your aerial (blue socket)
and HDMI® cable (purple
socket) into the right places
(see page opposite).
Depending on your TV, you
might need to use a specific
HDMI port for Ultra HD
and HDR.
To get the best possible picture
quality, make sure you use the
HDMI cable we sent you. Visit
bt.com/help/ultrahd for more.
Getting started
Important! Before you set up your TV Box, make
sure your broadband is up and running.
Get online
Connect your hub to your TV
Box (yellow socket) using the
Ethernet cable we sent you (see
page opposite).
Hub and TV box in different
rooms? You can use BT
Powerline Adapters to
connect your Hub and
TV box. Visit bt.com/help/
miniconnectors for more.
Set up your remote
Install the batteries by
removing the plastic protector
and press the power button
. The remote control will
automatically pair with the TV
Box and programme itself to
control your TV as well.
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Power up
Plug your TV Box into the
nearest socket on the wall.
Important! Use the power
supply unit provided in your
TV Box pack.
Press the power button on
the front of your TV Box to turn
it on.
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Follow the on screen
instructions
Simply follow the on screen
instructions, they will guide you
through the set-up process and
introduce you to BT TV.
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BT Smart Hub
Aerial cable
(not supplied)
HDMI cable
(connect to TV)
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Power supply cable
(use power cable
provided in box)
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Ethernet cable
(connect your Hub to your TV Box)
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Your remote
On/off More
Access to accessibility
features Audio Description,
subtitles and zoom.
Search
Search across all TV and
on demand players.
Guide
See what’s on TV and radio
for the next 7 days.
Information
For more information about
a TV programme.
Source
Use to select your TV box
and switch between devices
connected to your TV.
Home
Brings up the main menu,
apps and recordings.
Record
Record a one-off programme
or a whole series.
Play/Pause
Pause, rewind and fast
forward whatever
you’re watching.
Back
Return to the previous page.
Fast Forward / Rewind
Press and hold to skip
forward or back.
Your remote uses Bluetooth to control your
TV Box. It can only be paired to one BT TV Box
Pro at a time. It will also control your TV,
so there’s no need to use separate remotes.
Mute
Mute/unmute sound.

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Parental controls and payment PINs
About your PINs
There are two PINs: one for parental
control and one for payments in
BT Player.
Use your parental control PIN to
control access to programmes with
an age rating.
The default PIN is 1234.
You can change it at any time. Press
then go to (Settings) (at the
top right of your screen) and select
Change Parental Control PIN.
If you forget your parental control PIN,
you’ll need to reset the TV Box. Go to
bt.com/help/resettv
Use your payment PIN to buy things
on the BT Player.
You can have the same PIN for both if
you like.
If you forget your payment PIN,
call us on 0800 111 4567 or go to
bt.com/PIN
Note: You may need to set up
other PINs or passwords to access
other players.
Take control over what your kids stumble across
(and rent) by setting up parental controls.

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Search for film and TV across all of
your TV channels and apps.
MyTV – access recordings, your watch
list and scheduled recordings.
Guide – see what’s on, set recordings
and catch up on programmes from the
last seven days.
BT Player – your very own on demand
library for BT TV, including films, box
sets, Sport, and much more.
Apps – home to loads of free and paid
for on demand content.
TV Shows & Films – find something to
watch on demand from across BT TV.
Using BT TV
Press the to access the main
menu and start using BT TV.
Go to the top right of your screen for
Select to manage the settings on your TV Box.
?Help and Troubleshooting.

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Watching live TV
You can find all the Freeview channels
from 001 to 299 and your BT
subscribed channels from 300 to 599.
Select Guide to see what’s on. When in
the Guide, you can press to access
the channel categories.
Recording TV
Your TV Box comes with up to 600
hours of recording space. Press to
record something you’re watching live
(it’ll record from the time you press
the button).
Recording four programmes
You can record up to 4 programmes at
the same time.
If you record a fourth programme, you
can’t then watch a fifth on live TV. You
can still watch something in an app or a
programme you’ve already recorded.
Watching and managing
your recordings
Your recordings are stored in MyTV.
Press , and highlight MyTV, the
menu options are at the top right of
the screen.
Recordings
Go here to watch something you’ve
recorded, select it and press .
Watch List
Your watch list is stored here. You can
pick up where you left off viewing on
demand content.
Deleting recordings
If your TV Box is full of recordings, it’ll
automatically delete the oldest one
you’ve watched.
You can save an old recording from
being deleted automatically by locking
it. Go to MyT V, select Recordings,
and then to lock, press again to
unlock it.
Select MyTV from the main menu to
watch and manage your recordings.

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On Demand
Press and select Apps for all your
free apps such as BBC iPlayer, as well
as paid for apps like Netflix & Amazon
Prime.
BT Player is the place to go to watch,
buy or rent the latest blockbuster
movies and most talked about
TV shows.
To return to live TV at any time,
press .
There’s lots of on demand content
available within the ‘Apps’ section.

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BT TV App
You can also download films and TV
shows that you’ve bought in BT Player
to watch offline.
Who can use the BT TV App?
If you’ve got BT TV, you’re in. Just
download the app and login with your
BT ID and password.
Download the BT TV App to watch live and catch
up content across AMC, BT Sport and Kids TV.
Recording on the move
If you’ve gone out and forgotten
to record something, all is not lost.
You can start a recording remotely
through the BT TV App.

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What your TV Box lights mean
Status Data Record
Front of your BT TV box
Power Status Data Record
Box on Purple Off Off Off
Box on, recording Purple Off Off Red
Box in standby Off Off Off Off
Box in standby, recording Off Off Off Red
When you press the buttons on the remote control, the status
light blinks purple to confirm the command has been received.

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If you need any help, bt.com/help/tv is a good place
to go. We’ve got common questions and answers that
will help you solve any problems you may be having,
and other tips with getting the most out of your service.
Or you can chat with us online (any time between
7am and 11pm) at bt.com/contact
You can speak to us on the phone too. Just call
080 0 111 4567 anytime between 8am and 9pm.
Need some help?

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Accessibility tools
Audio Description and subtitles
If the broadcaster provides these
features, they’re available on live TV,
on demand programmes and your
recordings.
To switch on the Audio Description or
subtitles features, press (More).
Highlight the feature from the menu
top of the screen and press .
To switch it off, just highlight it again,
and press .
Change Accessibility and
Language settings
Press , then (Settings) and
select Accessibility and Language
to change your settings.
Language and Subtitles
If the broadcaster supports Sign
Language, you can switch it on here.
You can also switch subtitles on and off.
Appearance
Select this menu to change the on
screen text and appearance.
– High Contrast
If you find the menus difficult to read,
switch on High Contrast, to change
to a high contrast colour scheme
instead. It has white text on black and
the menu options don’t blend in with
the background.
– Remove channel logos
You can also stop channel logos
appearing in the Guide by selecting
Remove channel logos to make it
easier to read.
– Remove transparency
You can switch off the ‘transparent’
background image of a programme
while you’re browsing the Guide to
make the text easier to read.
Audio Description
You can also switch Audio Description
on and off here.
Using zoom
If you’re finding it difficult to read
some of the text on screen you can
use zoom to make it bigger. Zoom can
be used in the main menu, in Guide
(where you find live TV channels)
and in Apps (where you find on
demand apps).
How to zoom
Press (More). Highlight the
zoom from the top of the screen and
press .
Select Move Screen and use the arrow
buttons on your remote to go to other
areas of the screen.
To return to normal view, go to the top
of the screen using the arrow buttons,
select zoom and press again.
There are a range of accessibility features
to help you watch your BT TV service.

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Grid 3 Software
Software is available for Windows PC’s
and tablets. You can use it to control
your TV Box without a remote or
keyboard. It allows you to control with
touch, switch, eye gaze and pointing
devices. You can find out more about
this at bt.com/tvaccessibility and
thinksmartbox.com
Using your keyboard as a remote
You can use a UK USB keyboard to
interact with your TV box, either
alongside the remote or instead of it.
There’s a USB connection on the back
of the box.
• This option supports USB keyboards.
• Certain keys imitate the buttons on
the remote.
• You can use the standard alphabet
keys to enter text.
• The ‘1’ key also cycles through
punctuation.
The keyboard number keys work
in just the same way as the number
keys on the remote. Your TV box
supports a number of keyboard
layouts including Jumbo, Clevy,
and multimedia. Read more about
this and print out keyboard overlays
at bt.com/tvaccessibility

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Safety and legal information
Your BT TV Box Pro (Model RTIW387) is
manufactured to comply with international
safety standards. Please read the following
instructions carefully before installing and
using it. Keep these instructions safe for
future reference.
Safety information
Power supply unit (adaptor)
To avoid risk of electric shock or fire, you must only
use the power supply adaptor provided.
Connect the appliance to the mains following the
information on the label of the appliance and on the
power supply adaptor.
Never connect your appliance to a socket that
has come loose or is damaged or defective (risk of
electrical shock and fire).
Children and pets
Make sure that the power supply adaptor and the
remote control are out of reach of children or pets.
Batteries
The batteries must not be exposed to excessive heat
such as the sun, a fire or similar sources.
It is required to replace the primary (non-
rechargeable) batteries supplied only with strictly
equivalent types (voltage, chemistry, size).
Liquid
Keep all liquids at a safe distance from your TV Box
and power adaptor.
Keep them away from damp areas and sources of water.
Don’t put anything filled with liquid on top of it (like a
vase of flowers).
If liquid does enter the TV Box, unplug it immediately
from the mains taking all necessary precautions to
avoid getting an electric shock and contact BT on
0 8 0 0 111 4 56 7.
Cleaning
Always unplug your TV Box (Model RTIW387) from
the wall socket before cleaning.
Clean the appliance and the mains power supply
adaptor only with a soft dry cloth.
Don’t use cleaning fluids or solvents. Dust it with a
soft damp cloth. Always unplug your TV Box from the
wall socket before cleaning.
Ventilation
Place your TV Box (Model RTIW387) somewhere
that’s well ventilated.
Don’t cover it or keep it in a confined space (like a
cupboard) or stack other electronic equipment on
top of it or below it.
Don’t cover it and ensure that vents are not blocked.
Environment
Install the appliance and the power supply adaptor
indoors, in a dry, well aired place.
Your TV Box (Model RTIW387) is for indoor use only,
in the UK, at room temperatures of 0 – 45°C and
between 20 % RH and 90 % RH ambient relative
humidity.
Protect the TV Box and power supply adaptor from
moisture and dust.
Don’t put your TV Box (Model RTIW387) or the
power supply adaptor on soft furnishings, carpets,
delicate surfaces including antique or veneered
wood or temperature sensitive surfaces to avoid
alteration of colour or cause damage to the surface.
Position your TV Box (Model RTIW387) and all parts,
including power supply adaptor away from heat and
sun (e.g. away from radiators, windows sill or other
electrical equipment which can get hot) and ensure
to always avoid extreme temperatures.
Don’t place incandescent objects such as candles on
or near the appliance and the power supply adaptor.
Warning
If your TV Box or power adaptor appears damaged,
stop using it immediately. If it is safe to do so, switch
off and disconnect from the electrical socket, then
contact BT on 0800 111 4567.
It’s important to avoid damaging the power cord
– Always unplug the power cord by holding the plug
(not the cord)
– Only use the power adaptor provided with your TV
Box. Don’t change the power cord or plug
– Don’t bend or twist the power cord
– Keep the power cord away from heat sources (like a
radiator) so the plastic cover doesn’t get damaged
– Ensure you have easy access to the mains plug at
all times. As a precaution, in case of danger, the
mains plug of the power supply adaptor acts as a
disconnect device for the 230 V supply
– Keep cables out of young children’s reach.
To avoid electrical shock and risk of fire
Don’t open the main body of your TV Box (Model
RTIW387) or power adaptor.
Don’t insert metal or flammable objects into it.
Don’t touch the power plug or power adaptor with
wet hands.
Unplug it from the electrical socket before
connecting (or disconnecting) any cables.
Never squash the power cable by placing objects on
top of it, walking or wheeling something over it.
Plugging the power supply adaptor incorrectly may
cause intermittent disconnection and may cause a
risk of fire or electric shock.
The coaxial connector “Aerial In” of this TV Box

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(Model RTIW387) is intended to be connected either
to an indoor antenna or antenna socket that is fully
galvanically isolated (core and shielding) to at least
1.5 kV ~, or an antenna, or an antenna outlet, whose
shield of the coaxial cable is imperatively earthed,
in accordance with 6.2 (g) and 6.2 (l) of IEC/EN
60728-11 standard concerning the safety of cable
distribution networks, and in accordance with the
national installation rules.
The Ethernet port is intended to be connected to
indoor cable circuits that are exclusively located
within the building where the appliance is installed
and are not earthed to a different earthing network.
Avoid violent mechanical shocks. Don’t use the
appliance if it is damaged.
If there is any suspicious noise coming from the
mains socket or mains power supply adaptor or
cord, unplug the power supply adaptor from the
mains socket with all necessary precautions to avoid
getting an electric shock and contact BT on 0800
111 4567.
To avoid damaging your TV Box
If your TV Box (Model RTIW387) isn’t working
properly, stop using it to avoid causing serious
damage and contact BT on 0800 111 4567.
Unplug it from the mains socket if there’s
thunderstorm.
Only hand-tighten connectors don’t use any tools.
You are likely to damage the connectors if you
tighten them too hard.
When connecting a USB peripheral device, respect
the way of insertion and never use force.
To avoid damaging the hard disk drive
Don’t move your TV Box (Model RTIW387) or
suddenly turn the power off while the hard disk drive
is running. We won’t be liable for any corruption of
data on the hard disk drive caused by carelessness
or misuse.
Returning and
Recycling Equipment
How to return or recycle your electronic equipment
The Government has a legal requirement to minimise
the unsorted waste disposal of electrical and
electronic equipment and to maximise its separate
collection and environmentally sound management.
The symbol shown here and on a product,
means you shouldn’t throw it in your normal
rubbish at the end of its working life.
This item may contain substances that could be
harmful to people or the environment if it’s not
recycled correctly.
Before you dispose of your product, please log into
your ‘MyBT’ account and check if you need to return
it to us, as we’ll need the kit back if it’s been loaned
to you.
You can return it for free by following the easy steps
here: bt.com/returns
If this equipment is a replacement for something
similar, we are also happy to recycle your old kit,
just send it to us by following the instructions at the
website above.
If you don’t wish to return it to us (and you are not
contracted to do so), lots of electronics shops have
their own ‘take back’ schemes where you can recycle
very small electrical and electronic goods. If you’re
a household user, you can also take it to your local
recycling centre – go to recyclenow.com to find the
one nearest to you.
Please dispose of this carefully and help to protect
our planet.
Legal information
EU – Radio Equipment Directive
Declaration of Conformity
Hereby, British Telecommunications plc declares
that the radio equipment type TV Box (Model
RTIW387) is in compliance with Directive 2014/53/
EU. The full text of the EU declaration of conformity
is available at: bt.com/tvboxinfo
UK – Radio Equipment Directive
Declaration of Conformity
Hereby, British Telecommunications plc declares
that the radio equipment type TV Box (Model
RTIW387) is in compliance with Radio Equipment
Regulations 2017. The full text of the UK declaration
of conformity is available at: bt.com/tvboxinfo
Restrictions:
This radio equipment is subject to certain restrictions
when it is placed on the market in Belgium (BE),
Bulgaria (BG), Czech Republic (CZ), Denmark (DK),
Germany (DE), Estonia (EE), Ireland (IE), Greece
(EL), Spain (ES), France (FR), Croatia (HR), Italy (IT),
Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg
(LU), Hungary (HU), Malta (MT), Netherlands (NL),
Austria (AT), Poland (PL), Portugal (PT), Romania (RO),
Slovenia (SI), Slovakia (SK), Finland (FI), Sweden (SE),
Northern Ireland (UK(NI)), Norway (NO), Switzerland
(CH), Iceland (IS), Turkey (TR), Lichtenstein (LI).
Wi-Fi 5 GHz: The frequency band 5150-5350 MHz is
limited to indoor use.
This radio equipment is also subject to certain
restrictions when it is placed on the market in United
Kingdom (UK).
In accordance with the relevant statutory requirements
in the UK, the 5150 to 5350 MHz frequency range is
restricted to indoor use in the United Kingdom.
Radio transmission information
TV Box (Model RTIW387)
Frequency
in range (GHz)
Max power in
the range (dBm)
2.4 – 2.4835 20
5.15 – 5.35 23
5.47 – 5.725 30
Remote Control
Frequency
in range (GHz)
Max power in
the range (dBm)
2.4 – 2.4835 GHz 3.9

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Power consumption and
power supply information
Information can be found at bt.com/tvboxinfo
Opensource software
The TV Box (Model RTIW387) contains code that is
covered by the GNU (General Public Licence (GPL).
In accordance with the GPL, BT has made the relevant
code available for download at bt.com/tvboxinfo
Trademarks
YouView
YouView is subject to terms of use, suitable
broadband speed, TV aerial and coverage.
See www.youview.com. Software contained in this
device is licensed on a limited basis. All other rights
are reserved. YouView and the YouView logo are
trademarks of YouView TV Limited and are used under
licence. © YouView TV Limited 2010–2021. All logos
and content images are trademarks and/or copyright
of their respective owners. Images are for illustration
only and may differ on screen. Content is subject
to availability.
Dolby
Manufactured under license from Dolby Laboratories.
Dolby, Dolby Audio, Dolby Atmos and the double-D
symbol are trademarks of Dolby Laboratories.
HDMI
The terms HDMI, HDMI High-Definition Multimedia
Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing
Administrator, Inc.
Wi-Fi
Wi-Fi®, Wi-Fi logo and Wi-Fi CERTIFIED logo are
registered trademarks of Wi-Fi Alliance.
Bluetooth
Bluetooth® is a registered trademark of Bluetooth
SIG, Inc.
DVB
DVB and the DVB logos are trademarks of the
DVB Project.
MPEG LA AVC
This product is licensed under the AVC patent
portfolio license for the personal and non-
commercial use of a consumer to : (i) encode video
in compliance with the AVC standard (“AVC-video”)
and/or (ii) decode AVC video that was encoded
by a consumer engaged in a personal and non-
commercial activity and/or was obtained from a
video provider licensed to provide AVC-video.
No license is granted or shall be implied for any other
use. Additional information may be obtained from
MPEG LA, LLC see www.mpegla.com
Microsoft PlayReady
Content owners use Microsoft PlayReady™content
access technology to protect their intellectual
property, including copyrighted content. This device
uses PlayReady technology to access PlayReady
protected content and/or WMDRM-protected
content. If the device fails to properly enforce
restrictions on content usage, content owners may
require Microsoft to revoke the device’s ability to
consume PlayReady-protected content. Revocation
should not affect unprotected content or content
protected by other content access technologies.
Content owners may require you to upgrade
PlayReady to access their content. If you decline an
upgrade, you will not be able to access content that
requires the upgrade.
YouTube
YouTube is a trademark of Google Inc.
Intertrust
Portions Copyright © 2004 – 2018, Intertrust
Technologies Corporation and its licensors.
All rights reserved.
Others
All other brands and logos are trademarks or
registered trademarks of their respective owners.

A
Available in other formats
including Braille, large print
and audio CD. Please go to
bt.com/mediatypes or call
0800 800 150.
Offices worldwide
© British Telecommunications plc 2021.
We’re registered in England at 81 Newgate Street,
London, EC1A 7AJ, UK [company number 1800000).
See our terms and conditions at bt.com/terms
Item code 097453 | V2 | March 2021