BT DTR-T2100 User manual

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BT TV user guide

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Over the next few pages you’ll find everything you
need to get your BT TV service/box up and running.
Welcome to BT TV
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Need some help?
We’re here to help with any
questions you have about
BT TV.
Accessibility
Make BT TV even easier to
use with things like audio
description and subtitles.
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Getting started
Let’s set up your BT TV box.
Get the most out of your TV
You’ll be box-set binging in
no time, with our on-demand
players and up to 300 hours
of recording space.
Let’s get going
How to use your remote and
set up your parental controls
and payment PINs.
What your box lights mean
Understand the status
of your BT TV box.
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Plug in
Plug your aerial and HDMI cables
into the right places (see the
page opposite).
Getting started
Before you set up your BT TV box, make sure
your broadband is up and running.
Once you’re connected to the internet, you can
get started with these simple steps. Or if you prefer,
watch our set-up video at bt.com/help/tvinstall
Get online
Connect your hub to your BT TV box
using the Ethernet cable.
Power up
Plug your BT TV box into the nearest
socket on the wall.
Press the power button on the top of
the box to turn it on, and follow the
on-screen steps. (When asked, we
suggest you choose ‘Smart standby’
for faster start-up).
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Connect broadband first
Make sure you’re connected to the
internet before setting up your TV box.
Hub and TV box in different rooms?
If the Ethernet cable won’t reach, you
can use Mini Connectors to connect
your Hub and TV box.
Visit bt.com/help/miniconnectors
Aerial cable
(not supplied)
Power
1HDMI cable
(connect to TV)
BT Hub
Ethernet cable
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Delete/Subtitle
Delete a recording
or turn subtitles on/off.
Your remote TV AV input
Use this to switch
between your AV devices
(like a games console).
On/off
Home
Brings up the preview bar,
on-demand programmes,
players, apps, recordings
and settings.
Information
For more information
about a TV programme.
Record
Record a one-off
programme or a
whole series.
TV guide
See what’s on TV and
radio for the next 7 days.
BT Player
A huge library of
on-demand
entertainment.
Pause
Pause, rewind and fast
forward whatever you’re
watching, including live TV.
Search
Search for content
across all TV and
on-demand players.
T V AV

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Use one remote instead of two
1 Turn on your TV, then look up the
four-digit code for your brand of TV
(see the table on the right). Then
hold down and until the
blue light on the remote flashes
three times.
2 When the flashing stops, enter your
TV brand code. The blue light will
flash another three times.
3 Hold down until your TV turns
off. The blue light will blink while
it turns off.
Use your BT TV remote to control everything
4 When your TV turns off, let go of
and press it again – your TV
should turn back on. Next try
Vol , Vol .
For some TV brands, you need to
press instead of . So if it’s
not working, try this step again
but press .
5 If the volume control works,
press . And that’s it!
If it doesn’t work, start again from
step 3.
TV brand codes
Goodmans 2037
Hitachi 2424
JVC 2788
LG 2992
Panasonic 3846
Philips 3951
Samsung 4483
Sharp 4848
Sony 4985
Toshiba 5523
If your make of TV isn’t listed here,
you can find a full list of brands and
codes at bt.com/help/remote

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Parental control and payment PINs
Take control over what your kids
stumble across (and rent!) by setting
up parental controls
About your PINs
There are two PINs: one for parental
controls and one for payments.
Use your parental control PIN to
control access to programmes with
an age rating.
The default PIN is 1234.
You can change it at any time. Just
go to Settings, then Change Parental
Control PIN.
If you forget your Parental Control
PIN, you’ll need to reset the box.
Go to bt.com/help/resettv
Use your payment PIN to buy things
on the BT Player.
You can have the same PIN for both if
you like.
If you forget your Payment PIN,
call us on 0 8 0 0 111 4567 or go to
bt.com/PIN

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Your box comes with up to
300 hours of recording space.
Press to record something you’re
watching live (it’ll record from the
time you press the button).
Recording two programmes
If you record two programmes at the
same time, you can’t then watch a third
on live TV.
You can watch something else on
a streaming service like Netflix or
NowTV, or a programme you’ve
already recorded.
Watching Live TV
You can find all of the Freeview
channels from 001 to 250 and your BT
subscribed channels from 300 to 550.
To make it easier to find the channel
you’re after, you can press to access
the channels categories, when in
the guide.
Watching and recording TV
Watching your recordings
Press and go to MyTV
Highlight the programme you
want to watch and press or .
Auto-deleting recordings
If your BT TV box is full of recordings,
it’ll automatically delete the oldest
one you’ve watched.
Good news, though. You can save
an old recording from being deleted
automatically by locking it. Just
highlight the recording and press .
To unlock it, highlight it and
press again.

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On-demand
There’s loads of on-demand content
available within the ‘Players’ section.
The BT Player is the place to go
to watch, buy or rent the latest
blockbuster movies and most talked
about TV shows.
Press and choose Players & Apps.
To return to live TV at any time,
press .
With on-demand services you can
watch what you like, whenever you like.
*Britbox Player coming soon

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Recording on the move
If you’ve gone out and forgotten
to record something, all is not lost.
You can start a recording remotely
through the BT TV app.
The BT TV app
Watch the latest episode of your BT
TV content (doesn’t include Freeview
content) wherever you are, using the
BT TV app.
You can start watching something
on your TV, stop it, and pick up
where you left off on your mobile
or tablet. We call that our
Continue Watching feature.
Here’s what else you can do with
the app:
•Watch all your live BT TV
subscription channels
• Watch your BT TV shows
via on-demand catch up
• Download films and TV that
you’ve bought to watch offline
Who can use the BT TV app?
If you’ve got BT TV, you’re in.
Just download the app and log
in with your BT ID and password.

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What your BT TV box lights mean
The lights on the front of your
box show you what it’s doing.
Box status
Box on, connected to hubBox in standby (Energy Saver) Box in standby (Always Ready)
Box in Standby, recording
(Always Ready)
Box on, recording Box in Standby, recording
(Energy Saver)

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If you need any help, bt.com/help/tv is a good place
to go. We’ve got loads of FAQs to help answer any
common questions, and other tips with getting the
most out of your service.
Or you can chat with us online (any time between
7am and 11pm) at bt.com/chat
You can speak to us on the phone too. Just call
0800 111 4567 anytime between 8am and 9pm
(we’re usually less busy between 12pm and 6.30pm).
Need some help?

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Accessibility tools
To review and change your
accessibility settings, press then
select Settings and scroll down to
Accessibility and Language.
Here’s a summary of what’s what.
Turn on Subtitles, Audio Description
(AD) and Sign Language
If the broadcaster provides these
features, they’re available on live TV,
on-demand programmes and your
recordings. On your remote, use
and AD to turn Subtitles and Audio
Description on and off.
Make your remote beep
when you press a button
If you’re not sure if you’ve pressed a
key or not, turn on Audio feedback so
there’s a beep on the TV every time
you press a key on the remote. Partially
sighted and blind viewers might find it
makes navigation easier.
Menus difficult to read?
Switch on the high-contrast
colour scheme
If you find the menus difficult to read,
there’s a high-contrast colour scheme
you can use instead. It has white text
on black and the menu options don’t
blend in with the background.
Remove channel logos
You can stop these logos appearing
in the Guide to make it easier to read.
Remove transparency
You can change settings so that you
don’t see the ‘transparent’
background image of a programme
while you’re browsing the Guide.

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Using Zoom
The button has two functions: one
for the main menu and one for
the Guide (where you find live TV
channels).
How to zoom when using the
main menu
If you’re finding it difficult to read
some of the text while you’re in the
main menu or sub-menus (such as
Settings), you can use Zoom to make
it bigger.
For example: press to bring up your
main menu, then press to make
the text bigger (you’ll be able to use
the options on the screen as usual).
Press again and you can use the
arrow buttons to move around the
screen. Press to be able to use the
options again. Press for the third
time to go back to the normal view.
How to zoom when you’re using
the Guide
Press . When you can see the
TV listings, press to make the
text bigger (you’ll be able to use the
options on the screen as usual). Press
again and you can use the arrow
buttons to move around the screen.
Press again to return the text to its
original size.
Grid 3 Software
Software available for Windows
PC’s and tablets. You can use it to
control your BT TV box without a
remote or keyboard. It allows you to
control with touch, switch, eye gaze
and pointing devices.
You can find out more about this
at btplc.com/inclusion/bttv
and thinksmartbox.com
Using your keyboard as a remote
You can use a UK USB keyboard to
interact with your BT TV box, either
alongside the remote or instead of it.
There’s a USB connection on the back
left-hand side of the box.
• This option supports USB keyboards.
• Certain keys imitate the buttons
on the remote.
• You can use the standard alphabet
keys to enter text.
• The ‘1’ key also cycles through
punctuation.
• The keyboard number keys work
in just the same way as the number
keys on the remote.
Your BT TV box supports a number of
keyboard layouts including Jumbo,
Clevy, and multimedia. Read more
about this and print out keyboard
overlays at btplc.com/inclusion/bttv

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Safety and legal information
Your BT TV box (Model DTR-T2100) from BT is
manufactured to comply with international safety
standards. Please read the following instructions
carefully before installing and using it. Keep these
instructions safe for future reference.
Power supply unit (adaptor)
To avoid risk of electric shock or fire, you must only
use the power supply adaptor provided.
Connect the appliance to the mains following the
information on the label of the appliance and on the
power supply adaptor.
Never connect your appliance to a socket that
has come loose or is damaged or defective (risk of
electrical shock and fire).
Children and pets
Make sure that the power supply adaptor and the
remote control are out of reach of children or pets.
Batteries
The batteries must not be exposed to excessive heat
such as the sun, a fire or similar sources.
It is required to replace the primary (non-
rechargeable) batteries supplied only with strictly
equivalent types (voltage, chemistry, size).
Liquid
Keep all liquids at a safe distance from your TV box
and power adaptor.
Keep them away from damp areas and sources
of water.
Don’t put anything filled with liquid on top of it (like a
vase of flowers).
If liquid does enter the TV box, unplug it immediately
from the mains taking all necessary precautions to
avoid getting an electric shock and contact BT on
0 8 0 0 111 4 5 67.
Cleaning
Always unplug your BT TV box (Model DTR-T2100)
from the wall socket before cleaning.
Clean the appliance and the mains power supply
adaptor only with a soft dry cloth.
Don’t use cleaning fluids or solvents. Dust it with a
soft damp cloth. Don’t use cleaning fluids or solvents.
Always unplug your TV box from the wall socket
before cleaning.
Ventilation
Place your TV box (Model DTR-T2100) somewhere
that’s well ventilated.
Don’t cover it or keep it in a confined space (like a
cupboard) or stack other electronic equipment on
top of it or below it.
Do not cover it and ensure that vents are not blocked.
Environment
Install the appliance and the power supply adaptor
indoors, in a dry, well aired place.
Your BT TV box (Model DTR-T2100) is for indoor use
only, in the UK, at room temperatures of 0 – 45°C
and between 20 % RH and 90 % RH ambient
relative humidity.
Protect the TV box and power supply adaptor from
moisture and dust.
Don’t put your BT TV box (Model DTR-T2100) or the
power supply adaptor on soft furnishings, carpets,
delicate surfaces including antique or veneered
wood or temperature sensitive surfaces to avoid
alteration of colour or cause damage to the surface.
Position your BT TV box (Model DTR-T2100) and
all parts, including power supply adaptor away from
heat and sun (e.g. away from radiators, windows sill
or other electrical equipment which can get hot) and
ensure to always avoid extreme temperatures.
Do not place incandescent objects such as
candles on or near the appliance and the power
supply adaptor.
Warning
If your box or power adaptor appears damaged,
stop using it immediately. If it is safe to do so, switch
off and disconnect from the electrical socket, then
contact BT on 0800 111 4567.
It’s important to avoid damaging the power cord
– Always unplug the power cord by holding the plug
(not the cord)
– Only use the power adapter provided with your TV
box. Don’t change the power cord or plug
– Don’t bend or twist the power cord
– Keep the power cord away from heat sources (like a
radiator) so the plastic cover doesn’t get damaged
– Ensure you have easy access to the mains plug at
all times. As a precaution, in case of danger, the
mains plug of the power supply adaptor acts as a
disconnect device for the 230 V supply
– Keep cables out of young children’s reach.
To avoid electrical shock and risk of fire
Don’t open the main body of your BT TV box (Model
DTR-T2100) or power adaptor.
Don’t insert metal or flammable objects into it.
Don’t touch the power plug or power adaptor with
wet hands.
Unplug it from the electrical socket before
connecting (or disconnecting) any cables.
Never squash the power cable by placing objects on
top of it, walking or wheeling something over it.
Plugging the power supply adaptor incorrectly may
cause intermittent disconnection and may cause a
risk of fire or electric shock.

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The coaxial connector “Aerial In” of this BT TV box
(Model DTR-T2100) is intended to be connected
either to an indoor antenna or antenna socket that
is fully galvanically isolated (core and shielding) to
at least 1.5 kV ~, or an antenna, or an antenna outlet,
whose shield of the coaxial cable is imperatively
earthed, in accordance with 6.2 (g) and 6.2 (l) of IEC/
EN 60728-11 standard concerning the safety of cable
distribution networks, and in accordance with the
national installation rules.
The Ethernet port is intended to be connected to
indoor cable circuits that are exclusively located
within the building where the appliance is installed
and are not earthed to a different earthing network.
Avoid violent mechanical shocks. Do not use the
appliance if it is damaged.
If there is any suspicious noise coming from the mains
socket or mains power supply adaptor or cord, unplug
the power supply adaptor from the mains socket with
all necessary precautions to avoid getting an electric
shock and contact BT on 0800 111 4567.
To avoid damaging your TV box
If your BT TV box (Model DTR-T2100) isn’t working
properly, stop using it to avoid causing serious
damage and contact BT on 0800 111 4567.
Unplug it from the mains socket if there’s
a thunderstorm.
Only hand-tighten connectors do not use any tools.
You are likely to damage the connectors if you
tighten them too hard.
When connecting a USB peripheral device, respect
the way of insertion and never use force.
To avoid damaging the hard disk drive
Don’t move your BT TV box (Model DTR-T2100) or
suddenly turn the power off while the hard disk drive
is running. We won’t be liable for any corruption of
data on the hard disk drive caused by carelessness
or misuse.
Radio Equipment Directive
Declaration of Conformity
British Telecommunications Plc declares that the
radio equipment type BT TV Box [Model DTR-T2100]
complies with Directive 2014/53/EU. You’ll find
the full text of the EU Declaration of Conformity at
bt.com/tvboxinfo.
BT TV Box Power Consumption and Power
Supply Information
Information can be found at bt.com/tvboxinfo.
Other information
YouView
YouView is subject to terms of use, suitable
broadband speed, TV aerial and coverage. See
www.youview.com. Software contained in this
device is licensed on a limited basis. All other rights
are reserved. YouView and the YouView logo are
trademarks of YouView TV Limited and are used
under licence. © YouView TV Limited 2010–2020.
All logos and content images are trademarks and/or
copyright of their respective owners. Images are for
illustration only and may differ on screen. Content is
subject to availability.
Opensource software
Your TV box uses open source software. Information
can be found at bt.com/tvboxinfo.
Warranty
We guarantee your TV box for 12 months from the
date you bought it. Subject to the terms listed below,
the guarantee covers the replacement of the TV box
or any of its components (other than batteries) if we
find any are faulty, below standard, not put together
well, or put together using unsuitable materials.
Replacement is at our discretion. If your TV box is
over 28 days old from the date you bought it, we may
replace it with a refurbished or repaired product.
Guarantee conditions
Only defects that occur during the guarantee period
are covered. Keep hold of your proof of purchase;
you’ll need it to claim under the guarantee. You
must return the equipment to BT or our agents
as instructed. Faults or damage aren’t covered if
they’re caused by accidents, misuse, fair wear and
tear, neglect, tampering with the equipment, or any
attempt at adjustment or repair other than by a BT
approved agent. These conditions don’t affect your
statutory rights.
Within the 12-month guarantee period If you have
problems using your TV box, don’t return it before
you’ve spoken to us on 0800 111 4567. If we find it’s
faulty, we’ll tell you how to replace it.
Outside the 12-month guarantee period If you
have a problem using your TV box outside the
guarantee period, call us on 0800 111 4567 for
technical support.
Recycling your TV box
If you have a BT TV box that you don’t need, you can
return it for recycling, and we’ll pay the postage.
Follow the instructions on the return postage leaflet
that’s inside the pack your TV box came in. If you
don’t have it anymore, call us on 0800 800 150 and
we’ll send you a pre-paid postage bag. Sorry, we can
only accept BT equipment for recycling.
Recycling electronic equipment
The TV box, remote control and mini
connectors (powerline adaptors) are all classed
as electrical or electronic equipment under the
Waste Electrical and Electronic Equipment (WEEE)
Directive (2002/96/EU). All this equipment should
be recycled responsibly to be kinder to the planet.
DO NOT put them in your normal rubbish bin. Take
them to your local recycling centre for safe disposal.
Remember, batteries need to be disposed of
responsibly too.

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Available in other formats
including Braille, large print
and audio CD. Please go to
bt.com/mediatypes
or call 0800 800 150.
Offices worldwide
© British Telecommunications plc 2020.
We’re registered in England at 81 Newgate Street,
London EC1A 7AJ, UK (company number 1800000).
See our terms and conditions at bt.com/terms
Item code 077880 | V11 | March 2020