BT Featurephone User guide

Contents
PAGE
Welcome to BT Inspiration –
An introduction to your new BT Inspiration System and its documentation 6
Featurephone basics 7
Your BT Inspiration Featurephone 7
Facility menus and scroll keys 7
Facility activation keys 7
Programmable keys 7
Function group keys 7
Programme P 7
Personal speed list 7
Handsfree-answerback 7
Key programming 7-8
Headset mode 8
Ringing Options 8
Contrast Options 8
System Programming 8
MESSAGE - !8
DIRECTORY - "8
ISDN 8
Volume, mute and handsfree keys 8
Using the VOLUME key 8
Using the HANDSFREE key 8
Using the MUTE key 8
EDIT and Scroll keys 8
Using the Scroll keys 8
Ringing/message waiting indicator light 8
Featurephone display 9
Idle Display Content 9
Basic uses of the display 9
Feature activation 9
Time and date 9
Keyed digits 9
Internal call extension number/name 9
Messages 9
Features 9
Caller Display Service (CDS/CLI) 9
Featurephone Programming 9
Programming your personal directory 9
To enter the name 9
To dial a number from your Personal Directory 9
Display messages 10
Using your Featurephone with a Headset 10
Using your phone in Headset mode 10
1

Contents
PAGE
Featurephones making and answering calls 11
Making and answering calls 11
To make an external call 11
To make an internal call 11
To answer a call 11
Deflecting a call 11
Placing an external call on hold 11
To transfer a call to another extension 11
To transfer a call to an external number 11
To make an external consultation call 11
System Programming 12
Most frequent system programming tasks 12
Setting the time and date 12
Assigning extension names 12
To enter the name 12
System speed dial numbers 12
To add or delete a system speed dial number 12
To access speed dial number 12
System eatures 13
Answer machine 13
Auto attendant 13
Call waiting tone 13
Call waiting tone protection on an individual call 13
Camp on busy 13
Conference 13
Internal conference 13
External conference 13
Day service/night service 13
Incoming ringing (which extensions ring) 13
Automatic night service 13
To set the start and end time for night service 14
Manual night service 14
Weekend service 14
To set the weekend service 14
Diverting calls 14
Divert all calls 14
Divert on busy 14
Divert on no answer 14
Do not disturb 15
Extension lock 15
Locking your extension 15
Unlocking your extension 15
Making a call with the lock set 15
Follow me 15
Forced call waiting 15
Accepting a waiting call 15
Forward Recall 15
General call 15
Group Hunting 16
Programming the groups 16
Hunt group diversion 16
2

System eatures (continued) PAGE
Hot line 16
Hunt Groups 16
Intmode Options 16
Manager/Secretary working 16
Dedicated line 17
Call diversion to secretary 17
Secretary extension status 17
Secretary phone – Manager extension 17
On hold options 18
Paging 18
PA system 18
PA answer 18
Internal page (all Featurephones) 18
Internal page (one Featurephone) 18
Internal page answer 18
Page-protection on Featurephones 18
Park 18
Phone pick-up 19
To programme pick-up groups 19
External call pick-up 19
Redial 19
Reminder call 19
Reset phone 19
Ring back 19
Room monitor 19
Speed dial numbers/names 19
Programming your personal directory 19
To enter the name 20
To dial a number from your personal directory 20
Standard telephone operation 20
System speed dial numbers 20
Time and Date 20
Voice Mail 20
Standard telephone basics 21
Using a ax machine with your BT Inspiration 22
BT’s Select Services 23
Forward recall 23
Using Caller Display and Calling Line Identity Services (CDS, CLI) 24
Displayed Information 24
Caller ID memory 24
Caller ID memory and redial 24
Associating Names and extension numbers with CDS numbers 25
To program the names to be associated with CDS numbers 25
Call restrictions 26
Extensions access to outgoing lines 26
Lines – incoming only 26
Classes of Service 26
Extensions Class of service – day service 26
Extensions Class of service – night service 26
Class 5 and 6 27
System speed dial numbers – Class of service override 27
3

Contents
PAGE
Courtesy Service 28
Using Voice Mail 29
Voice Mail 29
Allocating voice mail boxes 29
Entering your own greeting 29
Turning on your voice box 29
Retrieving messages left in your voice mail box 29
To retrieve recorded messages remotely 29
Monitor mode 30
Changing your password 30
Automatic deleting of messages 30
Operation of voice boxes from standard telephones 30
Answering Machine 31
Turning the answering machine on 31
Programming the lines to be answered by the answering machine 31
Retrieving messages from the Answering Machine 31
Examine Answering Machine password 31
Entering your own Answering Machine greeting 31
To retrieve recorded Answering Machine messages remotely 31
Answering Machine/Voice mail box access codes Table 31
Auto Attendant 32
Dialling through to an extension (external callers) 32
Auto attendant programming 32
Customised Courtesy message 32
Using a Door Intercom 33
Door Intercom 33
Answering a door Intercom call 33
Programming a door intercom 33
Opening the door (doorstrike) 33
Doorstrike mechanism connection 33
BT Inspiration ISDN Services 34
Multiple Subscriber Numbering
(MSN)/Direct Dialling In (DDI) 34
Programming MSN/DDI numbers 34
Calling Line Identity (CLI) services 34
Calling Line Identity Presentation (CLIP) 34
Calling Line Identity Presentation Restriction (CLIR) 35
Setting CLIR on an individual call 35
Setting CLIR for all calls 35
Connected Line Presentation (COLP) 35
Connected Line Restriction (COLR) 35
3.1kHz extensions 35
Other ISDN programming options 35
For setting point to point to multipoint 35
For T or S interface 35
For Base MSN programming 35
For ISDN PABX programming 35
ISDN to the Desk 36
4

PAGE
Call manager 37
Using the Call Logging Inter ace Module 38
Call logging information - enable / disable 38
Power Failure options 39
Battery back up 39
Power fail transfer 39
Miscellaneous eatures 40
Alternative routing 40
Equipped lines 40
Extension disconnect 40
Extension priority 40
Line key light 41
No trunk to trunk calls 41
Port swapping 41
Outgoing call line priority 41
Outgoing groups 41
PABX group 41
Port swapping 41
PSTN programming 42
Reset options 42
Timers 42
Administration programming 43
Programming via a Featurephone 43
Basic programming procedure 43
Help 45
Appendices 46
Appendix A (voice services on BT Inspiration) 46
Fax detect 46
Courtesy service 46
Answering machine 46
Auto attendant 46
Voice boxes 46
Summary 46
Appendix B (remote programming and support) 47
Remote moves and changes 47
Support 47
Appendix C (exchange line acilities) 48
Incoming ringing patterns 48
Incoming ring day service 48
Incoming ring night service 48
Outgoing line access 48
Appendix D (BT Inspiration systemwide speed dial number record) 49
Appendix E BT Inspiration Call Restrictionst 50
Call barring class of restrictions 50
Call barring day 50
Call barring night 50
Additional restrictions required
Glossary 51
Index 52
5

The first thing you should know is that
your BT Inspiration system is easy to use.
BT Inspiration has a wide range of time-
saving, efficiency-improving features.
It can have either six, twelve or
eighteen extensions. No matter what
size system you start with, you can
expand up to the maximum capacity.
The BT Inspiration can have either
standard exchange lines, ISDN2 lines
or a mixture of both. A maximum
capacity of 6 standard lines, or 3
ISDN2 lines can be provided, again
with the option of a mixture up to the
maximum capacity.
The standard system can be upgraded
to the ISDN2 system.
BT Inspiration is a hybrid system. It
may be set up as a PABX, with all calls
being answered by an operator, or you
can use it as a key-system. In both cases
you can connect any combination of
Featurephones and standard
telephones, and you can change the
combination at any time.
This Owner’s handbook is your guide to
using the BT Inspiration System and
its features, with either a Featurephone
or a standard telephone. It also
explains how to program features and
facilities on your Featurephone.
The Featurephone has a large display.
There are six keys associated with the
display. These are used to activate the
facilities, which are shown on the
display. It is not necessary to dial any
facility codes when using the
Featurephones.
6
Welcome to BT Inspiration
AN INTRODUCTION TO YOUR NEW BT INSPIRATION SYSTEM AND ITS DOCUMENTATION
Using this guide
Throughout this guide, you will find a description of
each feature, and how to use it both from a
Featurephone and a standard telephone. The codes
shown are the codes that a standard telephone uses
to activate the facilities. If you wish, you can use the
codes from a Featurephone.
Problem Reporting section
On the rare occasions when you experience a
problem with your telephone system, could you
please check the help section of this Owners Guide
to see if your difficulty can be quickly resolved by a
simple reset operation. If however you are still
experiencing a problem and wish to contact us, we
are able to solve the majority of queries without
visiting your premises, by use of the BT Inspiration’s
inbuilt remote maintenance package.
With this package we are able to carry out various
checks and tests remotely, and whilst we are
carrying out these checks we may ask you to co-
operate with any requests made.
If however we were still unable to resolve your
problem remotely then we may need to visit your
premises to investigate the problem.
Remote programming option
Your BT Inspiration telephone system is easily
programmed by yourself. So any changes that need
to be made can be carried out by simply following
the instructions contained in this handbook.
However if you would like BT to carry out this
service on your behalf, we do offer a remote
programming service at a price to suit your
requirements - see appendix B for details.

Your BT Inspiration Featurephone
Your Featurephone may be mounted at two separate
viewing levels. The plinth can be clipped out and moved
to the alternate position without the use of any tools. You
simply clip it out of one position and into another.
The Featurephone may also be wall mounted, the handset
hook will need to be reversed and there is a handset park
‘ lip’ on top of the Featurephone if you need to move
away from the phone during a call.
Your Featurephone is a highly featured display phone for
use with BT Inspiration. Not only does it have a wide
range of features, but it is also easy to use.
The phone is fully handsfree so you can make calls,
receive calls and use features without lifting the handset.
The time and date are shown on your phone on the top line
of the display. The other three lines of the display show the
facilities that can be operated by pressing the keys located
beside the display (display keys).
When the phone is idle a large number of features can
be activated and are displayed in groups of three. If you
are on a call, operating a facility etc., only those options,
relevant to what you are doing, are displayed.
Facility menus and scroll keys
The scroll keys under the display are used to scroll through
the facility options. When the scroll down key is pressed,
the next three available facilities are displayed. The number
of facilities available depends on whether your phone is
idle, you are on a call or you are activating a facility.
The illustration on page 9 shows where the scroll keys
are located on the Featurephone, and gives a brief
explanation of their use on page 8.
Facility activation keys
The six keys associated with the display are used to
activate the facilities shown on the display.
Programmable keys
Above the keypad on your phone you will see eight
programmable keys-lights. These keys are pre-
programmed as line keys. You can easily reprogramme
these keys to suit your own requirements. The codes and
instructions for programming features appear on the
following pages.
Function group keys
There are four function group keys located directly above
the Featurephone display. Particular facilities are grouped
under these keys.
Programme P
This key accesses the options available to customise your
phone settings and to enter your personal twelve number
/ name directory. When you press this key, the following
options are displayed.
●Personal speed list
You are prompted step by step to program your personal
directory of numbers and names. You may program up to
12 numbers each with or without a name.
The numbers programmed here are selected using the
directory "key.
●Handsfree-answerback
You may program your phone to work in Handsfree
Answerback mode. The options provided are to turn
Handsfree answerback on and off. When ‘set h/f
answerback’ is selected HANDS FREE light flashes red.
When you receive an internal call, you hear a burst of
tone and the call is connected automatically. You can
speak to the caller without touching the phone. To leave
this mode select ‘cancel handsfree answerback’ under
the programming key.
●Key programming
You may re-program any or all of the eight programmable
keys. These are the keys that run along the top of the
phone. You can program lines, extensions, features or
speed dial numbers onto these keys.
You are prompted to select the key you want to program.
When you press the chosen key you are prompted to
select the feature.
To programme the key with a speed dial number select
the ‘Individual Digits’ option.
If you are programming a quick dial number remember
to precede the number with a 9.
When a feature is selected you can enter a number by
selecting ‘Enter data’. This allows you, for example, to
programme a key to Divert a call to a particular number.
7
Featurephone basics
THIS SECTION DESCRIBES THE BASIC OPERATION OF THE INSPIRATION FEATUREPHONE

Function Group Keys (cont)
●Headset mode
This feature allows you to put your Featurephone into
headset operation mode. The phone should be equipped
with a headset to operate correctly. The headset has to be
plugged in instead of the handset. The HANDSFREE key
is used to answer and make calls. You will notice that the
handset no longer operates. See page 10 for Headset
Mode Programming.
●Ringing options
You can select one of three ringing tones.
●Contrast options
You may choose from 4 levels of display contrast.
●System Programming
If your extension is the programming extension, you have
access to the system programming options. If you select
this option, you will be prompted to enter the password. If
this option is selected from any other position the display
will show ‘Programming refused’. For more information
about System programming, refer to the relevant sections
of this Manual.
MESSAGE !
When you press the MESSAGING key you can select
between display and voice messaging.
If the Voice Mail module has been equipped and a voice
mailbox allocated to your extension you can access the
voice messaging control menus. See page 29 for Voice
Message Programming.
When display messaging is chosen you can choose one of
eight preprogrammed messages, which will be shown on
the display of Featurephones calling your phone. Message
9 is one where you can enter your own message. See
page 10 for Display Message Programming.
DIRECTORY "
When you press the DIRECTORY key, you are prompted
to select either your personal directory or the system
directory. You then select the number or name you require
from within that directory a line will automatically be
seized and the number dialled.
ISDN
This key allows you to select the ISDN service CLIR.
When selected your telephone number is not presented
to the person you are calling.
Volume, Handsfree and Mute keys
Using the VOLUME key
To adjust the speaker volume press the VOLUME key
when in handsfree mode.
To adjust the receiver volume press the VOLUME key
when in handset mode.
To adjust the ringer volume press the VOLUME key when
the phone is ringing.
Using the HANDSFREE key
The handsfree key allows you to have a full conversation
without having to lift the handset. When you are in
handsfree mode use the key to go off and on hook.
When you have the handset off hook, pressing the key
puts the phone into monitor mode. The speaker is turned
on so that other people in the room with you may hear
the conversation.
Using the MUTE key
The MUTE key can be pressed when you are using the
handset or speaking handsfree. When pressed the other
person on the call cannot hear you.
EDIT AND SCROLL KEYS
The two keys below the keypad, are called EDIT keys.
You use them to correct digits in enbloc mode or entering
letters when programming names or messages. Enbloc
means you dial all the digits before going off hook.
Using the Scroll keys
The scroll keys are located below the display and are used
to scroll up and down through the displayed menus.
Note:
Some menus do not display a ‘Cancel’ option to allow
you to exit from it. In these cases pressing the UP scroll
key (
▲ ) for 2 seconds will exit the menu.
RINGING / MESSAGE WAITING
INDICATOR LIGHT
On the top right hand corner of the phone there is a
light. The light flashes when a call is ringing. It also
lights to indicate that a voice message has been left in
your voice mailbox.
8
Featurephone basics (CONTINUED)

Basic uses of the display
Feature activation
The first thing you will notice about the display is that
it presents the features available and they can be
activated by pressing the green key associated with the
feature you want.
Time and date
When your Featurephone is not in use, its display shows
the time and date on the top line. You can set the time as
described on page 12.
Keyed digits
When you key an external number, the display shows the
digits as they are keyed
Internal call extension number/name
When you make an internal call, the extension number is
displayed. If the extension has been programmed with a
name it is displayed.
Features
When features such as ‘extension lock’ and ‘divert all
calls’ are set, the first prompt on the display becomes the
option to cancel the activated feature.
Caller Display Service (CDS / CLI)
The BT Select Service Caller Display Service (CDS) or the
ISDN Calling Line Identity service (CLI) allows the number
(or name if programmed) of the caller to be displayed on
your Featurephone.
(Refer to Caller Display Service section for more details).
Featurephone Programming
Programming your personal directory
●You may program up to 12 numbers
●Press the Phone setup key Pand select the ‘Personal
speed list’
●Select the location (down the left-hand side) you want
to programme and enter the number. Press ‘Confirm’
when the number is entered
●You are then prompted to enter the name. Enter the
name as described below, or if you wish to enter the
number only press ‘Cancel’
●Press HANDS FREE when you have finished
programming.
When programming a speed dial number, you may insert
a pause of 1.5 seconds between digits by pressing the
PAUSE key.
To enter the name
●Press 2once for A, twice for B, three times for C; press
3once for D, twice for E, three times for F, and so on.
Wait for two seconds for the cursor to move on or press
the edit key to move to the next location.
A maximum of 10 characters (including spaces) may be
entered.
To dial a number from your Personal Directory
●Press the directory key "
●Select personal directory
●Select the number/name you want. A free line is
automatically selected and the number is dialled.
9
Featurephone display
THE LARGE DISPLAY MAKES BT INSPIRATION EVEN EASIER TO USE

Display messages
This feature enables you to leave an advisory message
that will be displayed to any Featurephone calling your
extension.
●Press Message !key
●Select ‘Display messaging’.
You are offered the choice of 8 preprogrammed messages.
Message 9 is blank and you can enter your own message.
●Select the message.
The message menu is
1 (Return at) 6 (At home)
2 (Call back at) 7 (On holidays)
3 (Call me at) 8 (Call)
4 (At a meeting) 9 ——----------——-
(enter your own message)
5 (At lunch)
●If you wish to enter details such as time, date,
numbers and so on, use *for :and #for –
●Replace the handset or press HANDS FREE.
Using your Featurephone with a
Headset
To use a headset with your Featurephone the handset will
need to be unplugged from the base and the headset
plugged in the handset socket. The Featurephone will then
need to be programmed for headset operation as follows
Press the Phone setup key P, then use the scroll key to
find ‘Headset mode’, select this mode and turn the
‘Headset on’ from the next menu. If ever you wish to go
back to using the handset then follow the same
procedure but use ‘Headset off’.
Using your phone in Headset mode
To make an internal or external call
●Press HANDSFREE and dial your calls in the
normal way.
To clear down (end) a call
●Press HANDSFREE.
To answer a call
●Press the ‘Answer the call’ display key or press
HANDSFREE.
10
Featurephone display (CONTINUED)

To make an external call
●Obtain a free line in one of the following ways:
• Press the ‘External call’ option on the display and
select a free line.
Busy lines are indicated by a solid diamond beside the
line on the display.
or • Press the L1 key for line 1, the L2 key for line 2
etc.
●Key the number you require.
Digits are sent to line as they are keyed
or • key 9
or • key 51, 52, 53, 54, 55, 56 to select line
1, 2, 3, 4, 5, 6.
or • key 81, 82 or 83 to select a line from a specific
group (2, 3 or 4).
You can have your lines split into outgoing groups. Refer
to outgoing groups description for more information.
then in each case
●Key the number you require.
You can edit the number you have entered at any time
prior to lifting the handset, pressing the Handsfree key or
pressing the ‘Send digits’ key. Use the left-hand edit key
located below the keypad to edit a number.
To make an internal call
You can place an internal call in one of two ways.
●Press the ‘Internal call’ option on the display and
select the extension from the list.
or
●Key the extension number (20 - 37), or key 0for the
Operator.
●If you have selected the internal call option, all the
extensions are shown, if you wish to exit the screen
without placing a call, press the UP scroll (
▲ ) key for
2 seconds.
To answer a call
When the phone rings either press the ‘Answer the call’
display key, lift the handset or press HANDS FREE.
Deflecting a call
When a call is ringing press the ‘Deflect the call’ display
key. The extension menu is offered. Select a free
extension. The call is presented to the selected
extension and stops ringing your phone. If you attempt
to deflect a call to an unavailable extension it will
continue to ring your phone. To deflect your call to your
voice box key 38 after selecting ‘Deflect the call’.
Placing an external call on hold
Select the System Hold option on the display
To retrieve the call select ‘Return to line’ on the display or
press the line key.
To transfer a call to another extension
Select the ‘Internal transfer’ option on the display
Select the extension from the extension list or dial the
extension number.
Select the ‘Transfer’ option or go on hook to transfer the
call.
You can transfer a call to an extension when the extension
is answered, when the extension is ringing or when the
extension is busy (camp on busy).
To transfer a call to an external number
Select the ‘External transfer’ option on the display
Select a free line and key the number.
When the call is answered press ‘Transfer’
The option to transfer to an external number may not be
presented. This option is dependent on the type of line
connected to the system. If you need the facility, and it is
not presented on the display, contact the system
administrator or BT .
To make an external consultation call
While on an external call you can contact another external
number to make an enquiry.
Select the ‘external consultation’ option on the display
Select a free line and key the number.
When the call is answered you can go back and forth
between both calls.
11
Featurephones making and answering calls

Setting time and date
●From the programming position, press the Phone
setup key Pand select ‘System programming’
●Enter the PIN and select ‘System’
●Select Time and Date and enter the correct time
and date
●Press HANDS FREE.
In the event of a power failure, you may need to reset
the time and date.
Assigning extension names
You may assign names to extensions. These names will be
displayed in place of extension numbers on internal calls.
●From the programming position, press the Phone
setup key Pand select ‘System programming’
●Enter the PIN and select ‘Extensions’
●Select ‘Name programming’
●Select the extension you want to name and enter
the name as described below. Up to 10 characters
can be entered for each name
●When the name is entered press 'Confirm'. You will
be presented with the extension menu and can
continue programming other extension names
●Press HANDS FREE.
To enter the name
●Press 2once for A, twice for B, three times for C; press
3once for D, twice for E, three times for F, and so on.
Wait for two seconds for the cursor to move on or
press the edit key to move to the next location.
A maximum of 10 characters (including spaces) may be
entered.
Note:
The system can be configured with analogue lines,
ISDN lines or a mixture of both. The system detects
which type of lines are connected and adjusts the line
programming menus accordingly.
The menu prompt ‘Line’ denotes one discreet
analogue line. These will always be in pairs.
The menu prompt ‘Access’ denotes one discreet
ISDN2 providing two lines. Access 1 refers to lines 1
and 2, Access 2 refers to lines 3 and 4, Access 4 (5)
refers to lines 5 and 6.
System speed dial numbers
200 system speed dial numbers and names may be
programmed. Users of the system may then access these
numbers, provided that they have access via the
appropriate class of service.
The Call restrictions section on page 27 includes a
description of the System speed dial numbers - Class of
service override facility. This allows an extension to
access all system speed dial numbers, even-though the
extension may be restricted from directly keying these
numbers because of their Class of service.
To add or delete a system speed dial number
●From the programming position, press the phone set
up key Pand select ‘System programming’
●Enter the PIN and select ‘System’
●Select the ‘System directory’ option and press the
‘New Entry’ key
●Enter an index number 001-200, one index number
for each of the 200 speed dial locations. Enter the
telephone number and select ‘Confirm’.
●You are then prompted to enter a name for the
telephone number. Select ‘Confirm’ and the menu
returns to allow another system speed dial number to
be added.
●To delete an entry select ‘Edit entry’ once the ‘System
directory’ option has been taken. Enter the index
number and select ‘Change’. This will erase the
programmed number, selecting ‘Confirm’ will
complete the programming.
●Press HANDS FREE to finish programming.
Up to 30 digits may be stored in any location. A name of
ten characters can be entered for each entry.
To access a system speed dial number
●Press the directory key "
●Select system directory
●If the directory has names programmed you can
choose ‘Select by name’. All the entries are sorted in
alphabetical order and you enter the first letter of the
name you want. The first three entries starting with the
letter are displayed. Use the scroll keys to locate the
name you want and select it.If names are not
programmed on all of the entries you can choose to
‘Select by location’. All entries, with and without
names are displayed in the location order.
●Select the number / name you want. A free line is
automatically selected and the number is dialled.
From a standard telephone dial one of the system speed
dial number codes (7001 - 7200).
12
System Programming
MOST FREQUENT SYSTEM PROGRAMMING TASKS

Answer machine
See later section Answering Machine page 31
Auto attendant
See later section Auto Attendant page 32
Call waiting tone
Call waiting tone protection
You may program an extension to hear system call
waiting tone. The default is that all extensions are
protected from call-waiting tone.
●From the programming position, press the Phone
setup key Pand select ‘System programming’
●Enter the PIN and select ‘Extensions’
●Select ‘Tone protect’ and press the display keys
associated with the extensions you wish to change
●Press HANDS FREE to finish programming.
A solid diamond beside the extensions indicates that
‘call waiting’ is off.
Call waiting tone protection on an individual call
This allows you to protect a call from interruption by
system call waiting tone.
●When you are on a call press the ’Tone protect’
display key.
From a standard telephone the code is R66.
Camp on busy
If you get busy tone (engaged tone) when you call an
extension, stay off hook and when the called extension
becomes free your extension will call the phone.
Conference
This feature allows you to hold a three-way conversation
between three extensions, two extensions and an
exchange line or two exchange lines and an extension.
Internal conference
When on a call, select the ‘Internal conference’ display
key. Select the extension to be included in the
conference. When the extension answers press the
‘Conference’ display key.
External conference
When on a call, select the ‘External conference’ display
key. Select a free line and dial the external number. When
the call is answered press the ‘Conference’ display key.
If the external conference option is not shown when you
are on an external call and you need the option, please
contact your system administrator or BT. This option is
dependent on the type of line connected to your system.
From an standard telephone, press Rwhen on a call,
place the second call, and when it is answered key R3.
Day service / night service
The system can be programmed to allow two different
incoming ringing and Class of service options to be
selected (see Call restrictions section for Class of service).
These are called day service and night service. The auto
attendant greeting is also changed when night service is
selected (see auto attendant section).
Incoming ringing (which extensions ring)
You can set different incoming ringing for day service and
night service.
In default all lines will ring extensions 20 to 25. Every
exchange line may be programmed to ring up to eighteen
extensions and a Central Bell. The Door Intercom may be
programmed to ring up to eighteen extensions.
●From the programming position, press the phone set
up key Pand select ‘System programming’
●Enter the PIN and select ‘Lines’
●Select ‘Day ringing phones’
●Select the first line you want to programme. The
extension menu is presented. Select the extensions
that are to ring for calls on the line. These phones are
indicated with a solid diamond. When the extensions
are selected scroll to the end of the extension list and
press ‘Cancel’ or press the Up scroll key for two
seconds. The lines are presented again. Select the
next line and repeat the programming until all the
lines are programmed for the day group. If a Door
Intercom is equipped the phones to ring for Door
Intercom calls are also entered
●When you have programmed all the lines in the Day
group select ‘Cancel’ on the Line menu and select
‘Night ringing phones’. Programme the lines and
extensions as required
●If a Central bell is connected select ‘Day central bell’
and ‘Night central bell’ to programme the ringing
requirements
●Press HANDS FREE to finish programming.
Automatic Night Service
This feature allows you to set the times at which the
system automatically enters night service and reverts to
day service.
13
System Features
READ THESE PAGES TO FIND OUT MORE ABOUT WHAT BT INSPIRATION CAN DO FOR YOU

To set the start and end time for night service
●From the programming position, press the phone set
up key Pand select ‘System programming’
●Enter the PIN and select ‘System’
●Select the ‘Night service’ option and press the
‘Automatic service’ key
●Enter the automatic on and off times in the 24 hour
clock format
●Press HANDS FREE to finish programming.
Manual night service
This feature enables you to turn night service on or off
manually. When you turn night service on, the night service
ringing and Class of Service come into operation.
●At extension 20 press the ‘Night service’ display key.
Weekend service
This feature when programmed ensures that if night
service is invoked on a Friday evening the switch remains
in Night service until Monday morning.
To set the weekend service
●From the programming position, press the phone set
up key Pand select ‘System programming’
●Enter the PIN and select ‘System’
●Select the ‘Night service’ option and press the
‘Weekend service’ key
●Select ‘weekend service on’
●Press HANDS FREE to finish programming.
Diverting calls
Divert all calls
Before you leave your extension, you can divert all your
calls to ring at another extension. Alternatively you can
divert all external calls presented to your phone only to
ring an external number.
The option to divert to an external number may not be
presented. This option is dependent on the type of line
connected to the system. If you need the facility, and it
is not presented on the display, contact the system
administrator or BT .
●Press the ‘Divert’ display key and select ‘Divert all calls’.
●Enter an internal number if you want to divert all your
calls to another extension.
●Enter 9 followed by an external number if you want to
divert external calls to an outside number. If diversion is
set to an external number it will be ignored for internal
calls. Internal calls will ring the phone.
Broken dial tone will be heard at your extension until all
call diversion is cancelled. You cannot divert to an
extension that has Do Not Disturb set.
To cancel the diversion press the ‘Cancel divert’ display
key.
From a standard phone the code is 151 to set and cancel
the diversion. When external divert is used a ‘#’ must be
dialled after the external number, e.g. 151 9 external
number #.
Divert on busy
You can divert your calls to ring at another extension if
your extension is busy (engaged). You can also set the
Divert on busy to ring an external number. This diversion
is activated for external calls presented to your phone.
Internal calls will be given busy tone.
●Press the ‘Divert’ display key and select ‘Divert when
busy’. Enter an internal number if you want to divert
all your calls to another extension.
●Enter 9 followed by an external number if you want to
divert external calls to an outside number.
●To cancel the diversion press the ‘Divert’ display key
and select ‘Divert when busy’. The diversion is
automatically cancelled.
From an standard telephone the code is 152. When
external divert is used a ‘#’ must be dialled after the
external number, e.g. 152 9 external number #.
Divert on no answer
You can divert your calls to ring at another extension if
there is no answer at your extension after four rings.
Alternatively you can divert all external calls to an external
number if your phone is not answered after four rings.
This diversion is activated for external calls presented to
your phone. Internal calls will continue to ring the phone.
●Press the ‘Divert’ display key and select ‘Divert on no
answer’. Enter an internal number if you want to divert
all your calls to another extension.
●Enter 9 followed by an external number if you want to
divert external calls to an outside number.
●To cancel the diversion press the ‘Divert’ display key
and select ‘Divert on no answer’. The diversion is
automatically cancelled.
From an standard telephone the code is 153. When
external divert is used a ‘#’ must be dialled after the
external number, e.g. 153 9 external number #.
Note: External calls will only follow the divert if the
call is exclusive to that extension, i.e. it is the only
extension programmed to ring for the call. The
exception to this is external calls to an extension with
divert on no answer set. In this case the call will
follow the divert.
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System eatures (CONTINUED)

Do not disturb
If your phone is set to Do Not Disturb, anyone trying to
call you will receive busy tone. If the person trying to
contact you has a Featurephone, ‘Do not disturb enabled’
will appear on its display.
Call Back and Reminder Call are the only incoming
ringing that will be accepted when this feature is set.
●Press the ‘Do not disturb’ display key.
To cancel press the Cancel do-not-disturb display key.
This prompt is given only when the facility is set.
From an standard telephone the code 150 is used to set
and cancel the feature.
When Do not disturb is set you will hear broken dial tone
when you lift the handset.
Extension lock
You can lock your extension to prevent unauthorised
users from making external calls.
Changing your extension lock code
●Press the ‘Extension lock’ display key and select
‘Change the lock code’
●Dial the existing lock code (preset as 123)
●Dial your new three-digit lock code
From an standard telephone the code is 42.
The lock codes for all extensions can be examined
from the programming position.
●From the programming position, press the phone set
up key Pand select ‘System programming’
●Enter the PIN and select ‘Extensions’
●Select ‘Examine Passwords’ and ‘Extn. Lock
Password’
●Select the extension. The password is briefly
displayed on the top line of the display
●Press HANDS FREE to finish
Locking your extension
●Press the ‘Extension lock’ display key and select
‘Lock the phone’
●Dial your lock code (preset as 123)
From a standard telephone the code is 41.
Unlocking your extension
●Press the ‘Unlock the phone’ display key. This prompt
appears when the phone is locked.
●Dial your three digit personal code.
From a standard telephone the code is 41.
Making a call with the lock set
●Dial 9, press a line key or dial the code for a line
(51-56) as if to select a line
●Dial your lock code
●A line will be seized
●Dial the number you require.
Follow me
After you have left your extension, you can divert your
calls to follow you and ring at another extension.
●From the Featurephone which is to answer the calls,
press the divert display key and select ‘Follow me’.
You will be prompted to enter your extension number
and your personal code. When these are entered the
diversion is activated
●To cancel this feature from your own extension select
the ‘Cancel divert’ display key.
From an standard telephone the code is 154.
Forced call waiting
If you get busy tone when you call an extension you
can present the extension with call waiting tone.
Select the ‘Waiting tone’ display key when busy tone is
returned from an extension.
From an standard telephone the code is R8.
Accepting a waiting call
If another extension presents you with call waiting this
will be indicated on your display. You will also hear call
waiting tone, provided call waiting is programmed to be
supplied to your phone.
You can select a display key to answer the waiting call
and either hold or release the current call. If you ignore
the call waiting for a short period the calling phone will
be presented with the message ‘Call waiting rejected’.
Forward Recall
See later section BT’s Select Services on Page 23.
General call
When activated this feature rings all extensions
connected to the Inspiration. The first phone to answer
is connected and the call continues as a normal call.
Select ‘General call’ display key.
From an standard telephone the code is 65.
15

You can programme extensions so that they are not
rung when a General call is placed
●From the programming position, press the phone
set up key Pand select ‘System programming’
●Enter the PIN and select ‘Extensions’
●Select ‘general call’ protection
●From the extension list select those extensions that
are not to be rung. These extensions are indicated
with a solid diamond
●Press HANDS FREE when you have finished
programming.
Group Hunting
Group hunting allows you to have groups of extensions
answering different lines. The calls to the group are
presented in cyclical order to the extensions in the
group. The first call is presented to the first available
phone, the next to the second available phone etc.
Programming the groups
Up to four groups can be programmed
●From the programming position, press the phone
set up key Pand select ‘System programming’
●Enter the PIN and select ‘Lines’
●Select ‘Hunt groups’
●Select the Group
●Select the extensions in the group and select cancel
to confirm
●Select the lines in the group
●Press HANDSFREE to finish programming.
The lines and extensions programmed in a group are
exclusive to that group and cannot be placed in another
group.
Hunt group diversion
Extension position 20 can program diversions for calls
presented to hunt groups. Individual extensions in a hunt
group cannot divert calls presented to the hunt group.
At extension 20 select Hunt group diversion
●Select the group
●Select the type of diversion
●Enter the extension the calls are to be diverted to.
Hot Line
Phones can be programmed so that they automatically
dial a number when they go off hook. This can be any
number.
●From the programming position, press the phone
set up key Pand select ‘System programming’.
●Enter the PIN and select ‘Extensions’.
●Select ‘Hot Line’
●Select the extension from the extension list
●Enter the number
●Press HANDS FREE when you have finished
programming.
When a phone is programmed as a hot line no other
facilities can be invoked after it is programmed. As soon
as you go off hook on the phone the number is dialled.
Hunt Groups
See Group Hunting
Intrude Options
When a call is transferred externally or an externally
diverted call is in progress an ‘Intrude’ option is available
on extension 20.
Selecting ‘intrude’ allows extension 20 to enter the call.
When extension 20 clears, the lines are released.
Manager / Secretary working
Manager/Secretary working is a set of programming
options used to maximize the efficiency with which two
people may work together. It is traditionally used for a
manager and secretary.
When the Manager/Secretary combinations are
programmed, the Secretary may answer calls ringing on
the Manager or Managers’ phone(s) by pressing a key on
which the Manager’s extension is programmed.
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System eatures (CONTINUED)

To activate Manager/Secretary working, it is necessary to
combine the Manager and Secretary phones as follows:
●From the programming position, press the phone set
up key Pand select ‘System programming’
●Enter the PIN and select ‘Extensions’
●Select ‘Manager secretary’
●Select the secretary extension. When selected the
menu changes to allow you to enter the manager
extensions
●Select the manager extension(s)
●Press HANDS FREE to finish programming.
If the extension has been combined previously with a
Secretary the existing Manager number(s) will be
indicated with a solid diamond when the secretary
number is selected. Pressing the key(s) with the solid
diamonds will delete the programming.
Dedicated Line
You may program a dedicated line for the Manager so that
no other extension may make or receive calls on that line.
●From the programming extension, program this line so
that only the Manager’s extension may make outgoing
calls on this line
●From the programming position, press the phone set
up key Pand select ‘System programming’
●Enter the PIN and select ‘Lines’
●Select ‘Outgoing Restriction’
●Select the line to be dedicated to the extension
●Ensure the extension is the only one with a clear
diamond beside it
●Press HANDS FREE to finish programming.
The Manager phone can be programmed with a key for
paging the Secretary’s phone.
●From the managers phone, press the phone set up
key Pand select ‘Key programming’
●Select the key you want to programme
●Select the ‘Voice Call’ option and enter the secretary’s
extension number as ‘Data’
●Press HANDS FREE to finish programming.
When this key is pressed the secretary’s phone is called
and it automatically answers the call.
Call Diversion to Secretary
When this key is pressed all calls to the Manager
extension will be diverted to the Secretary extension.
●From the managers phone, press the phone set up
key Pand select ‘Key programming’
●Select the key you want to programme
●Select the ‘Divert all calls’ option and enter the
secretary’s extension number as ‘Data’
●Press HANDS FREE to finish programming.
Secretary Extension Status
You may allow the Manager, by simply pressing a key, to
call the Secretary and also to see the status of the
Secretary phone.
●From the manager’s phone, press the phone set up
key Pand select ‘Key programming’
●Select the key you want to programme
●Select the ‘Extensions’ option and enter the
secretary’s extension number as ‘Data’
●Press HANDS FREE to finish programming.
Secretary Phone – Manager Extension
You may allow the Secretary to see the status of the
Manager’s phone. This programming will allow the
Secretary to call the Manager while the Manager’s
extension is idle simply by pressing a key. If the Secretary
presses the key while the Manager’s extension is ringing,
the Secretary answers the call.
●From the secretary’s phone, press the phone set up
key Pand select ‘Key programming’
●Select the key you want to programme
●Select the ‘Extensions’ option and enter the
manager’s extension number as ‘Data’
●Press HANDS FREE to finish programming.
17

On hold options
When an external call is placed on hold you can choose
between supplying music, tone or silence to the caller.
●From the programming position, press the phone
set up key Pand select ‘System programming’
●Enter the PIN and select ‘System’
●Select ‘Music on hold’ and select the option you want
●Press HANDS FREE to finish programming.
A solid diamond indicates the current programming.
The default is that tone is supplied. The music is built
into the system and cannot be changed.
Internal callers are always returned Tone on hold.
If both Music on Hold, and pre-recorded Courtesy
Service are programmed, the Courtesy Service
message and music will be played in rotation to callers
on hold while the system is in day service. In night
service, tone on hold will be returned.
Operator access
Key the code (0) or the operator’s extension (20).
Paging
PA system
If there is a PA connected to your BT Inspiration, any
extension can make an announcement.
●Press the ‘Paging’ display key, select ‘Public
address’ and make your announcement (maximum
of 15 seconds)
●Do not hang up if you want the PA Answer feature
to be available.
From a standard telephone the code is 47.
PA answer
If you have been paged over the PA, this feature puts you
in direct contact with the paging extension, provided that
the person who paged you has not replaced the handset.
●When you are paged select ‘Answer Page’ on the
nearest featurephone or dial the code (45) from the
nearest standard phone. You are connected to the
paging extension.
Internal page (all Featurephones)
Any extension can make an announcement to all
Featurephones by using the Internal Paging feature.
Featurephones, which are page-protected, will not be
paged see below.
●Press the ‘Paging’ display key and select ‘Page all
featurephones’
●Make your announcement.
From a standard telephone the code is 44.
Internal page (one Featurephone)
(Voice Call)
This feature allows you to page an individual
Featurephone.
●Press the ‘Voice call’ display key
●Select the extension you wish to page
●Make your announcement.
From a standard telephone the code is 43.
Internal page answer
●To answer a page, press the MUTE key and speak
either handsfree or via the handset.
Page-protection on Featurephones
In default all Featurephones may be paged. You can
page-protect a Featurephone to prevent it from being
paged from both of the Internal paging options.
●From the programming position, press the phone
set up key Pand select ‘System programming’
●Enter the PIN and select ‘Extensions’
●Select ‘Page protection’ and press the display keys
associated with the extensions you wish to protect
●Press HANDS FREE to finish programming.
A solid diamond beside the extensions indicates the
feature is set.
Park
The Park feature allows you to put an external call on
special hold by ‘parking’ it in the system. You may then
pick up the call at any extension.
Only one call may be parked in the system.
A parked call will recall after three minutes.
●On a Featurephone, press the ‘Call park’ display key.
●‘Pick up park’ is displayed as the top facility on all
Featurephones. Press this key to retrieve the parked
call.
On an standard telephone, the code is R40 to park a
call, and 40 to retrieve it.
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System eatures (CONTINUED)

Phone pick-up
Phone pick-up
You can pick up any call (internal or external) which is
ringing at another extension provided both phones are
programmed in the same pick up group. Up to four
pick-up groups can be programmed in the system.
●Select the ‘Call pickup’ display key.
From a standard telephone the code is 68.
To programme Pickup Groups
●From the programming position, press the phone
set up key Pand select ‘System programming’
●Enter the PIN and select ‘Extensions’
●Select the ‘Pickup groups’ option
●Select the group and from the extension menu
select the extensions in the group
●Press HANDS FREE to finish programming.
External call pick-up
You can pick up an external call which is ringing on a
Central Bell or at another extension. This feature will not
work for internal calls.
●Select the ‘External call pickup’ display key
From an standard telephone the code is 67.
Redial
Use this feature to redial the external number you most
recently dialled. A line is seized automatically.
●Press the ‘Redial last number’ display key.
From an standard telephone the code is 60.
Reminder call
This feature enables you to set your phone to ring at a
given time.
●Press the ‘Reminder call’ display key.
●Enter the time in the 24 hour clock format. E.g. 0930
for 9.30 am.
At the programmed time the phone will give ten rings. If
not answered it will ring twice more at two-minute
intervals and will then cancel.
Alarm calls must be set daily.
To review a Reminder call select the ‘Reminder call’
display key and the time set will be displayed. You can
press ‘Confirm’ to retain the programmed time. If you
wish you can change the time by selecting ‘Change and
entering a new time. To cancel the Reminder call press
‘Change’ followed by ‘Confirm’.
From a standard telephone the code 46 is used to set a
Reminder call and 46* is used to cancel it.
Reset phone
You can reset your phone to cancel all the following
features if they have been set: Do Not Disturb, Divert, Call
Back, Messaging, Reminder Call.
●Press the ‘Phone reset’ display key
●If you are using an standard telephone dial 157 and wait
for the acknowledgement tone (internal dial tone).
Ring back
If you call a busy extension, use Ring Back so that the
extension rings you once it becomes free.
If you dial for an exchange line and no lines are free,
use Ring Back to receive an exchange line as soon as
one is available.
●On a Featurephone, press the ‘Ring back’ display
key when you have called a busy extension or
dialled for a line when none is free.
From a standard telephone the code is R5.
Room monitor
You can call a phone, which has set this feature, and
listen through the handset.
●Press the ‘Room monitor’ display key and leave the
phone off hook
●Dial the extension number (from extension 20 or 21
only) to monitor
●To cancel this feature, replace the handset.
From a standard telephone the code is 48.
Speed dial numbers / Names
Every Featurephone user can programme their own
personal directory of twelve numbers. Each number can
be programmed with a name for easy identification.
Programming your personal directory
●Press the phone setup key Pand select the ‘Personal
speed list’
●Select the location (down the left hand side) you want
to programme and enter the number. Press ‘Confirm’
when the number is entered
●You are then prompted to enter the name. Enter the
name as described below, or if you wish to enter the
number only press ‘Cancel’
●Press HANDS FREE when you have finished
programming.
When programming a speed dial number you may insert a
pause of 1.5 seconds between digits by pressing the
PAUSE key.
19

To enter the name
●Press 2 once for A, twice for B, three times for C; press 3
once for D, twice for E, three times for F, and so on.
Wait for two seconds for the cursor to move on or press
the edit key to move to the next location.
A maximum of 10 characters (including spaces) may be
entered.
To dial a number from your Personal Directory
●Press the directory key "
●Select ‘personal directory’
●Select the number / name you want. A free line is
automatically selected and the number is keyed.
Standard telephone operation
If you have an standard telephone you can program up to
ten personal numbers.
To program a personal speed dial number
●Dial the code (62)
●Enter the location (0-9) where you want to store the
number
●Key the number you want to store.
●Go on hook.
To access a personal speed dial number
●Dial the code 61
●Key the location (0-9) of the number you wish to
access. The number is automatically keyed.
System speed dial
See page 12.
Time and Date
See page 12.
Voice Mail
See page 29.
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System eatures (CONTINUED)