Ingenico DESK/5000 User manual

One Blue Hill Plaza, 16th Floor, PO Box 1546
Pearl River, NY 10965
1-800-PC-AMERICA, 1-800-722-6374
(Voice) 845-920-0800 (Fax) 845-920-0880
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Ingenico Desk/5000 EMV Certified
PINpad with Global Payments Canada
Cash Register Express now supports payment processing with EMV chip enabled cards through
the Ingenico Desk/5000 EMV PINpad device. This document provides step-by-step instructions
on installation and usage of the Desk/5000 with Cash Register Express.
Note: To use Global Payments EMV as a payment processor you must be using version 12.8001
or above.

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TABLE OF CONTENTS
INSTALLING THE HARDWARE FOR TCP/IP 5
HARDWARE CONNECTIONS 5
CONFIGURING THE STATIC IP ADDRESS IN THE PIN PAD 8
CONFIGURE ETHERNET COMMUNICATION 13
CONFIGURE RECEIPT PRINTING 17
CONFIGURING CRE/RPE FOR USE WITH GLOBAL PAYMENTS EMV 20
ENABLING ON-SCREEN SIGNATURE (OPTIONAL) 21
CONFIGURE PINPAD FOR DEBIT CASH BACK FEATURE (OPTIONAL) 23
PERFORMING A CREDIT CARD SALE 27
PERFORMING A CREDIT CARD SALE USING AN EMV ENABLED CARD 29
PERFORMING A CREDIT CARD SALE USING A CONTACTLESS ENABLED CARD 31
PERFORMING A MANUAL CARD ENTRY 33
PERFORMING A DEBIT CARD SALE 36
PERFORMING A DEBIT CARD SALE WITH CASH BACK (OPTIONAL) 38
PERFORMING A RETURN 42
PERFORMING A VOID 43
PERFORMING A SETTLEMENT/BATCH CLOSE 45

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Important Notes –Please Read!
CRE must be on version 12.8001 or higher to use the Desk/5000
Each Desk/5000 device needs its own wired internet connection (unique IP address). It cannot use the same internet cable
connected to the PC. Prior to installation, make sure there are enough additional internet connections for each PAX device
you will be installing.
Each register running card transactions must have its own Desk/5000 device; Desk/5000 devices may not be shared among
registers.
Credit card settlements must be done in CRE on every station where a Desk/5000 device is connected and you must enter a
password on the pinpad to begin the settlement.
The Desk/5000 device must have settings pre-configured and installed by your payment processor prior to integration with
CRE.
Auto-settlement is NOT recommended if taking tips on the Desk/5000.

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Document Version
Date
Author
Description of Changes
1.0
December 10, 2018
JC
1st Release

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Installing the Hardware for TCP/IP
Important: Every register processing card transactions MUST have its own Desk/5000 unit. Also, settlements need to be
run through CRE on each register that has a Desk/5000 unit connected and processing card transactions.
Hardware Connections
1. Here is what the device looks like with the
Ethernet adapter connected to the pinpad.
2. Locate the included DC power adapter.
Model # PSN24W-080

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3. Connect End 1 into your AC outlet or surge
protector.
4. Connect End 2 into the pin pad’s power
receiver. The pin pad will turn on and make
a beeping sound when the connection is
made properly.
5. Locate your Ethernet cable that is
connected to the same router or switch
that your computer is connected to.

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6. Locate the Ethernet Port on the pin pad’s
receiver, it is marked with “ETH” on the
pinpad receiver.
7. Connect the Ethernet cable into the pin
pad’s Ethernet port.
8. The pinpad should be powered on and it
should display the global payments screen
saver logo.

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Configuring the Static IP Address in the Pin Pad
1. With the pinpad Powered on, touch the scree to
stop the screen saver. Then Press the ADMIN
button on screen.
2. Select Setup Menu (3).

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3. Enter the Admin Name & Password. Then press the
green button on the keypad.
4. Select Communications (2).
5. Select Ethernet

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6. Select Ethernet Setup (2).
7. Select Static IP (2).

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8. If you’re ok with the IP address that the pinpad
obtained already, then .Select the Green Circle
or Green button on the keypad.
NOTE: If you have a certain IP address you want
to use. Enter all information then select the
buttons to accept the changes.
9. Menu shows on the left, when it’s configured for
static IP.

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10. Ethernet Menu,
Select Current Setup
11. Select Print. So you have a copy of the IP
address. You will need this later.

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Configure Ethernet Communication
Setup communication between CRE and the Ingenico Desk/5000 device.
. Follow instructions below
1. With the pinpad Powered on, touch the screen to
stop the screen saver. Then Press the ADMIN button
on screen.
2. Scroll down then select Misc. Options or press 8 on
the keypad.

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3. Enter the Admin Name & Password. Then press the
green button on the keypad.
4. Select Semi-integrated (1)

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5. Select Communication Type (2).
6. Select Ethernet(3), then Enter

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7. Enter a port number, you can use 443.
In this example I’m using 100. Then select enter.
Note: Reminder this port number. You will need this
port number for CRE.

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Configure Receipt Printing
This is to configure the pinpad to print through CRE’s receipt printer.
1. With the pinpad Powered on, touch the screen to
stop the screen saver. Then Press the ADMIN button
on screen.
2. Scroll down then select Misc. Options or press 8 on
the keypad.

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3. Enter the Admin Name & Password. Then press the
green button on the keypad.
4. Select Semi-integrated (1)

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5. Select Receipt Options (3).
6. Select ECR (1),Then Enter
7. Press the Red Cancel button until you’re back at the
start up screen.

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Configuring CRE/RPE for use with Global Payments EMV
You can configure CRE to communicate to the Pin Pad by following the step below.
1. Select the Manager or Options button.
2. Enter the administrator password
(default: admin) where applicable.
3. Select Setup(4) then, Setup Screen(G)
4. At the setup screen select the Payment
Processing tab
5. Select the Processing Tab
6. Select Credit/Debit
7. Select Global Payments Canada as the
Payment Processor from the dropdown
menu
8. Select TCP/IP under the Communication
Type section
9. Enter the IP Address being used by the
Desk/5000 pinpad from the print out.
10. Verify that Port No. is set to the #
entered in Step 7 when steeping up
communications.
11. Press Update