Cafection Encore VENTI User manual

SERVICE & INSTALLATION MANUAL
Manufactured by:
Cafection Ventures Inc.
2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada
Tel.: [phone] Fax: [phone]
[email protected] www.cafection.com EV1705CMINSA - Revision3
2021-10
Images may vary from the actual product.

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SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti
Table of Contents
1 SAFETY INSTRUCTIONS ........................................................................................................................ 5
1.1 Food-Contact Parts ................................................................................................................... 5
1.2 Warnings.................................................................................................................................... 5
1.3 Power Supply ............................................................................................................................ 5
1.4 Disconnect the equipment if:...................................................................................................... 5
2 WARRANTY .............................................................................................................................................6
2.1 Warranty Policy .......................................................................................................................... 6
2.2 Warranty Return Procedure........................................................................................................ 7
2.3 Shipping Liabilities...................................................................................................................... 7
3 REFERENCE DRAWINGS ....................................................................................................................... 8
3.1 External View ............................................................................................................................. 8
3.2 Rear View .................................................................................................................................. 9
3.3 Internal View ............................................................................................................................ 10
3.4 Brew Group Assembly ............................................................................................................. 11
3.5 Brewing Process...................................................................................................................... 12
3.6 Main Board .............................................................................................................................. 13
3.6.1 Main board (PCB) Description.................................................................................. 14
3.7 Bean Hopper Installation .......................................................................................................... 15
3.8 Water Temperature................................................................................................................... 16
4 INITIAL SETUP ...................................................................................................................................... 17
4.1 On-Site Installation Requirements............................................................................................. 17
4.1.1 Operating Environment ............................................................................................ 17
4.1.2 Power Supply .......................................................................................................... 17
4.1.3 Water Supply........................................................................................................... 17
4.1.4 Tools Required......................................................................................................... 17
4.1.5 Clearance ................................................................................................................ 17
4.2 Specifications........................................................................................................................... 18
4.2.1 Hopper & Canisters Capacities ................................................................................ 18
4.2.2 Water Tank .............................................................................................................. 18
4.2.3 Electrical Requirements............................................................................................ 18
4.3 Unpacking ............................................................................................................................... 19
4.4 Leveling the Equipment............................................................................................................ 20
4.5 Hot Water Tank Preparation ..................................................................................................... 20
4.5.1 Tank Lid Preparation ................................................................................................ 20
4.6 Overflow tray installation........................................................................................................... 21
4.7 Drip Tray Installation ................................................................................................................. 21
4.8 Adjusting the Tank Overflow Cup.............................................................................................. 22
4.9 Water Line Connection............................................................................................................. 23
4.10 Electrical Connection ............................................................................................................... 24
4.11 Loading Products..................................................................................................................... 25
4.11.1 Soluble Canisters..................................................................................................... 25
4.11.2 Bean Hopper ........................................................................................................... 25
4.12 Filter Paper Installation ............................................................................................................. 26
4.13 Chute Kit Installation (Optional)................................................................................................. 27
4.14 Installation Verification .............................................................................................................. 28
4.15 Coin Changer and Bill Acceptor ............................................................................................... 28
Table of Contents

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Table of Contents
5 USER INTERFACE.................................................................................................................................29
5.1 Selection Screen Interface........................................................................................................29
5.2 Carafe Mode............................................................................................................................30
5.3 Iced Coffee ..............................................................................................................................31
5.4 Selection Keyboard for People with Disabilities (Optional).........................................................32
6 SERVICE MODE ....................................................................................................................................33
6.1 Users Levels ............................................................................................................................33
6.2 Service Tab ..............................................................................................................................34
6.3 Status Tab................................................................................................................................37
6.4 Password Pop-Up ...................................................................................................................38
6.5 Recipes Tab .............................................................................................................................38
6.5.1 Blend Sub Tab .........................................................................................................38
6.5.2 Recipes Information Sub Tab ................................................................................... 39
6.5.3 Brew Cycles Settings Sub Tab.................................................................................41
6.5.4 Set Price / Quick Settings Sub Tab .......................................................................... 42
6.6 System Tab..............................................................................................................................43
6.6.1 Settings Sub Tab ..................................................................................................... 43
6.6.2 Tool Sub Tab............................................................................................................45
6.6.3 Network Sub Tab .....................................................................................................49
6.6.4 Software Update Sub Tab........................................................................................51
6.6.5 Admin Sub Tab ........................................................................................................52
6.7 Media Tab ................................................................................................................................54
6.7.1 Current Playlist Sub Tab........................................................................................... 54
6.7.2 Next Playlist Sub Tab ...............................................................................................55
6.7.3 Video Storage Sub Tab ............................................................................................55
6.7.4 Screen Saver Sub Tab .............................................................................................56
6.8 Audits Tab................................................................................................................................57
6.8.1 Permanent Sales Count...........................................................................................57
6.8.2 Erasable Sales Count............................................................................................... 57
6.8.3 Users Sales Count................................................................................................... 57
6.9 General Reset to Factory Settings............................................................................................58
7 CLEANING AND SANITIZING ...............................................................................................................59
7.1 "Auto Rinse" Button .................................................................................................................59
7.2 "Cleaning & Sanitizing" Button..................................................................................................59
7.3 Cleaning and Sanitizing Instructions .........................................................................................60
7.4 Recommended Cleaning Tools.................................................................................................61
7.5 Cleaning and Sanitizing Schedule.............................................................................................61
7.6 Overall Cleaning .......................................................................................................................62
7.7 Exterior Cleaning......................................................................................................................62
7.7.1 Touch Screen .......................................................................................................... 62
7.7.2 Drip Tray .................................................................................................................. 62
7.7.3 Waste Bin ................................................................................................................ 63
7.8 Interior Parts Cleaning & Sanitizing ...........................................................................................64
7.8.1 Bean Hopper ...........................................................................................................64
7.8.2 Bean Hopper Plastic Funnel..................................................................................... 65
7.8.3 Soluble Canisters..................................................................................................... 66
7.8.4 Coffee Whipper........................................................................................................ 66
7.8.5 Brew Group............................................................................................................. 67
7.8.6 Fan ..........................................................................................................................68
7.8.7 Stainless Steel Coffee Chute.................................................................................... 69

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Table of Contents
8 PREVENTIVE MAINTENANCE .............................................................................................................. 70
8.1 Preventive Maintenance (PM) Schedule ................................................................................... 70
8.2 Brew Group Assembly ............................................................................................................. 71
8.3 Outlet Valves ........................................................................................................................... 72
8.4 Hot Water Tank ........................................................................................................................ 73
8.4.1 Tank parts................................................................................................................ 73
8.4.2 Hot Water Tank Lid ....................................................................................................... 74
8.5 Grinder..................................................................................................................................... 75
9 PARTS MAINTENANCE......................................................................................................................... 76
9.1 Hot Water Tank Draining........................................................................................................... 76
9.2 Shutdown and Storage ............................................................................................................ 77
9.2.1 Storing the Brew Group........................................................................................... 77
9.3 Brew Group Assembly ............................................................................................................. 78
9.4 Main board............................................................................................................................... 79
10 TROUBLESHOOTING............................................................................................................................ 80
10.1 Warning Messages List ............................................................................................................ 80
10.2 Error Messages List ................................................................................................................. 81
ANNEX 1 FULL MAINTENANCE SCHEDULE ...................................................................................... 83
ANNEX 2 MONTHLY MAINTENANCE SCHEDULE.............................................................................. 84
ANNEX 3 WEEKLY MAINTENANCE SCHEDULE ................................................................................ 85
ANNEX 4 WASTE CHUTE POSITION................................................................................................... 86
ANNEX 5 REQUIRED CLEARANCE ..................................................................................................... 87
This symbol is used to highlight a key step to anticipate a risk for safety or a risk of
damaging the equipment.
This symbol is used to indicate additional information or a quick tip.
Please note that this manual uses the masculine form to facilitate reading.

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Safety Instructions
1 SAFETY INSTRUCTIONS
Basic safety precautions should always be followed when using electrical appliances.
Read all instructions before using this brewing equipment.
1.1 Food-Contact Parts
Cafection recommends cleaning and sanitizing all parts in contact with food prior to installation
and use.
See Cleaning and Sanitizing (section7) for more details.
1.2 Warnings
To minimize the risk of fire or electric shock, do not expose this equipment to rain or moisture.
Do not immerse this equipment in water; it could lead to electric shock or other malfunctions.
Do not use this equipment other than for its intended use.
This equipment contains hot water. Never move it when full.
This brewing equipment is intended for indoor use only.
1.3 Power Supply
Always use a grounded 120VAC60Hz socket outlet rated for 15 A service.
OPTIONAL: Use a grounded 220V AC60Hz socket outlet rated for a 20A service.
Each brewing equipment must have its own electrical outlet, on a dedicated circuit.
Extension cords must not be used.
This brewer is equipped with a polarized alternating current line plug (one blade wider than the
other).
Only use this plug with an outlet in which the prongs can be fully inserted.
1.4 Disconnect the equipment if:
- Damage is done to the power cord.
- The equipment does not work properly.
- The temperature of the power cord or plug increases dramatically during use.
- Unusual conditions occur.
- Whenever a part has to be changed, plugged or unplugged.
FAILURE TO COMPLY CAN CAUSE EQUIPMENT DAMAGE, FIRE OR SERIOUS
INJURIES.
''INITIAL SETUP'' SECTION OF THIS MANUAL MUST BE COMPLETED BEFORE
PLUGGING IN THE BREWER.

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SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti
2 WARRANTY
2.1 Warranty Policy
Cafection hereby guarantees that the products it manufactured are, to the best of its knowledge,
free from all defects and faulty workmanship. The following warranties and conditions are
applicable:
• All parts in contact with water (outlet valves, heating element, probe, inlet valve, thermostat
and tank float) are warranted against material defects for a period of 90days from the date
of shipment.
• All remaining parts of the brewer are warranted against material and workmanship defects
for one(1)year from the date of shipment.
All warranted parts, services and returns must have prior authorization from Cafection. Please
contact Cafection’s Customer Service at 800-561-6162, ext.310.
The following circumstances will void the warranty policy:
• Use of substitute parts not manufactured or approved by Cafection.
• Improper installation or operation of the equipment.
• Abuse or neglect, including (but not limited to) failure to follow the preventive maintenance
schedule.
• Variation in equipment performance due to excessive mineral deposit or local water
conditions.
• Equipment altered in any way and/or dates, codes or serial numbers removed or modified.
• Equipment damaged in shipment from the customer to Cafection due to improper
packaging.
Please note that labor is not covered by the warranty and that the repair protocol is limited to
replacing the defective part(s). Should any additional repairs need to be done, they will be charged
to the customer.
Equipment or parts will not be accepted without a prior notification to Cafection.
Warranty
2355, avenue Dalton, Québec (Québec) G1P 3S3
Tel.: [phone] - Fax: [phone]
[email protected]
Customer Service Business Hours (EST):
Monday to Thursday: 8am to 8pm
Friday: 8am to 5pm

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2.2 Warranty Return Procedure
In order to always offer better, faster service, Cafection requests your cooperation for the return of
parts under warranty. Cafection thanks you in advance for taking the time to follow this procedure:
Contact the Customer Service department to obtain a Return Merchandise Authorization(RMA)
number.
Send a copy of the original invoice to Cafection by fax at 800-463-2739 or by email at
[email protected] for approval.
No parts must be destroyed before receiving a written confirmation from Cafection about credit or
exchange possibilities.
Keep a copy of the original invoice for your records. A copy of the original invoice must be
included with your parts return.
Cafection will not be held responsible for any loss or damage occurring during transport.
MAKE SURE THE MERCHANDISE IS WELL PACKED!
Please use original packaging.
Upon receipt, Cafection will check the merchandise and authorize the repair or replacement by
identical or equivalent parts if warranty is applicable. Only warranted parts are authorized for return.
Cafection suggests keeping replacement parts on hand.
The warranty covers regular shipping only. Overnight shipping charges will be applied to your order
when required. Orders must be received before noon (12:00pm EST) to be shipped the same day*.
All returned parts showing no sign of malfunctioning will be subject to
administrative and test fees of $35, plus freight charges associated with the return.
A part returned in unacceptable condition will also be subject to this $35fee and its
warranty may be refused.
*Some conditions may apply.
2.3 Shipping Liabilities
YOU ARE RESPONSIBLE, SHIPMENT MUST BE INSPECTED!
You can refuse delivery if a shipment is damaged. Do not sign the shipment without proper
inspection. Should you choose to accept the delivery, it is mandatory that you record any
significant information on the delivery slip. Remember that you take responsibility of the
merchandise once you have signed the delivery receipt.
You have 24 hours to report and file a claim for concealed damages to the transportation
company.
Failure to comply with this procedure could lead to claim refusal by the carrier.
FOR MORE INFORMATION, PLEASE CALL CUSTOMER SERVICE AT 800-561-6162, ext.310.
Warranty

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SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti
3 REFERENCE DRAWINGS
3.1 External View
Drip tray grill Drip tray
Touch screen
Door lock
Metal door
Plastic front
(fascia)
Bean hopper
Top lid
Reference Drawings

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3.2 Rear View
Water tank
Outlet valve
Water inlet
Electric box
Back panel
Leveling glides
Antenna
Reference Drawings

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SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti
3.3 Internal View
Filter paper
Soluble mixing
chamber
Brew group
Spout
Coffee whipper
Internal
waste bin
Main board
(see section3.6)
Coffee grinder
(behind the filter paper
roll and protector)
Fan
Coffee
Hot water
Hot chocolate (soluble 2)
Milk powder (soluble 1)
French vanilla (soluble 3)
Soluble
canisters
S
p
o
u
t
-
T
o
p
V
i
e
w
Reference Drawings
Overflow cup

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3.4 Brew Group Assembly
Brew chamber
Cylinder
Piston
Coffee spillway
Frame
Wheel
Manufacturing date
(on the back)
Funnel
Yoke
Reference Drawings

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SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti
3.5 Brewing Process
Step1 | Rise of the piston
The ground coffee and the water are dispensed into the
brew chamber during the rising of the piston. This action
compresses the air in the cylinder and forces it through the
coffee mixture in the brew chamber, thereby agitating the
brewing coffee.
Step2 | Pause
Once the piston has reached its top point, it will pause to allow the
coffee to brew to the appropriate strength. At the end of the pause
time, there will be one shot of water to clean the brew chamber.
Step3 | Descent of the piston
The descent of the piston creates a vacuum allowing to extract
the coffee from the grounds through the filter paper and into
the cylinder. The piston makes another pause time to allow
all the coffee to drain from the brew chamber.
Step4 | Coffee delivery
The piston follows its course heading to its lowest point. Distribution
of coffee through the spout begins once the piston has lowered below
the coffee spillway. Meanwhile, the brew chamber lifts to allow the
filter paper to move and discard the spent grounds into the internal
waste bin or coffee chute.
1
2
3
4
Reference Drawings

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This is a schematic reference drawing only. Not to scale.
The equipment should always be unplugged from the
electrical outlet before servicing any component on this
main board.
3.6 Main Board J11 - MDB port - Coin changer / bill acceptor / card reader
Expansion #2 - Thermostat board
J22 -
Overflow
Filter paper
Low water level
J14 - COM port -
Link to touch screen
computer
J18 - 24V DC
output
(motor coffee
and soluble)
J6 - 24V DC outputs -
Two Fans
J12 - 120V AC
input
J19 - 120V AC
output
HIGH VOLTAGE AREA
J3 - 24V AC input
Reset button
(red)
Microcontroller
(version number)
J27 - 24V DC
output
(motor and valves)
SW1 SW3 SW4 SW5 SW6
Reference Drawings
SW2 - Setup button (white)

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3.6.1 Main board (PCB) Description
Interactive Switches and Buttons
1. Reset Button (Red)
Pressing this button will reset the
main board, not the computer
screen. For example, pressing
the red reset button will stop the
process of a product being made
but will not restart the computer
screen.
2. SW2 Setup Button (White)
This button gives access to the
parameters of the machine and
products through Service mode (see
section6.2 for details).
3. SW3 Calibration Button
This button allows touch screen
calibration. If the screen is not
responding well to finger pressure, it
might need recalibration. Press this
button and follow instructions on the
screen.
4. SW6 Factory Tools Button
Tools for Cafection only.
5. Reset Settings
PressSW1, SW5 and SW4 one after
the other. A reset pop-up window
will be displayed on the screen.
Contact Cafection’s Technical
Support team to get a confirmation
number.
Green LEDs
The green LEDs light up to indicate the following
statuses:
DS1 Power5V OK
DS13 Brew group out of park position
DS14 Filter paper roll detected
DS15 Low water level
DS17 Cup is present (optional cup sensor)
DS18 Water detected in the overflow tray
Red LEDs
The red LEDs light up to indicate
the following parts are in use:
24VDC Outputs:
DS2 Whip motor (coffee)
DS3 Ingredients motor (coffee # 1)
DS4 Ingredients motor (coffee # 2)
DS5 Ingredients motor (coffee # 3)
DS6 Ingredients motor (soluble #1)
DS7 Ingredients motor (soluble #2)
DS8 Ingredients motor (soluble #3)
DS22 Hot water valve (coffee)
DS29 Hot water valve (soluble #1)
DS30 Hot water valve (soluble #3)
DS31 Hot water valve (soluble #2)
DS32 Hot water dispensing valve
DS33 Whip motor (soluble #1)
DS34 Whip motor (soluble #2)
DS35 Whip motor (soluble #3)
DS36 Coms activity between touch screen
and brewer
DS38 Power24VDC OK
120V AC Outputs:
DS9 Brewer motor
DS10 Water inlet valve
DS11 Coffee bean grinder
Reference Drawings

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3.7 Bean Hopper Installation
The hopper is already installed on the
brewer when shipped. To remove it,
follow the steps below.
1. Open the brewer’s door and remove
the plastic top lid (pull it up and then
forward).
2. Unlock the latch of the grinder
protector and flip it open.
3. Pull the bean hopper forward and
then lift it.
4. Repeat steps in reverse order to
reinstall.
Transmissions (3x)
Motors (3x)
Top lidBean hopper
Reference Drawings

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SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti
3.8 Water Temperature
This equipment has a coffee brewing setpoint of 200°F water temperature to ensure a consistent
beverage quality. There is a +/- 2°F tolerance.
This value represents an average and will not correspond to the temperature of a manual
measurement. The actual water temperature fluctuates because cold water is added to the
tank after every beverage delivery and time is needed to heat the new incoming water up to the
setpoint.
Water’s brewing temperature can also be taken manually by ordering a cup of hot water and
measuring its temperature with a thermometer. There may be a slight difference from the tank
reading. This is normal.
If the temperature measurements show a large temperature differential, verify that the tank is clean
and not obstructed by mineral deposits and scale.
Unit Safety Measures
In the event of a temperature probe failure, water in the tank might start to boil. This will cause it to
overflow into the overflow cup and will automatically shut the machine off. However, the computer
screen will remain active (ON).
Electronic
thermostat board
Access from the back of the machine.
Temperature can be set by the user in the Settings sub tab, under the System tab
(see section 6.6.1).
Reference Drawings

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4 INITIAL SETUP
Before the installation of the brewer on location, it is strongly suggested to unpack, inspect and bench test
the machine before it leaves the warehouse.
4.1 On-Site Installation Requirements
4.1.1 Operating Environment
Equipment is for indoor use only.
4.1.2 Power Supply
Make sure each unit has its own electrical circuit and is located within 6 feet of the
dedicated electrical outlet.
Use only a polarized grounded receptacle.
Domestic 120V AC / 60 Hz - 15 A circuit (Optional: 220V AC / 60Hz- 20 A circuit).
4.1.3 Water Supply
Use a plastic 1/4” or 3/8” (outside diameter) dedicated line branched off a larger line. An
easily accessible shut off valve up stream of the unit is highly recommended for ease of
installation.
Cold tap water pressure should be at least 20 psi and no more than 80 psi.
4.1.4 Tools Required
- #2 Phillips screwdriver
- Regular medium pliers
- Adjustable wrench
- Level indicator
Other tools may be required depending on the type of water supply tubing and
location.
4.1.5 Clearance
Unit Clearances Allowance for
Height 43” 50” Opening bean hopper.
Width 19” 33” Accessing lock (left side) and opening door (right side).
Depth 26 1/2” 45 1/2” Opening door (front) and back clearance.
Back
Clearance
1 1/2”
6”
Clearance for the water hookup, hoses and adequate
air circulation.
Needed only if a filtration system is installed behind
the machine.
See Annex4 for waste chute positioning.
See Annex5 for a diagram illustrating required clearance.
Initial Setup

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4.2 Specifications
4.2.1 Hopper & Canisters Capacities
Whole bean hopper, left section: 4 lbs (1.8kg)
Whole bean hopper, middle section: 2 lbs (0.9kg)
Whole bean hopper, right section: 4 lbs (1.8kg)
Soluble #1, milk powder: 1.1 lbs (0.5kg)
Soluble #2, hot chocolate: 5.5 lbs (2.3kg)
Soluble #3, vanilla powder: 5.5 lbs (2.3kg)
4.2.2 Water Tank
Capacity: 0.8 gallon US (3.0L)
Water valves: 1 double valve; 1 triple valve
Heating element: 1250 watts
4.2.3 Electrical Requirements
120V AC Optional 220V AC
15 A circuit 20 A circuit
60Hz 60Hz
Initial Setup

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Initial Setup
4.3 Unpacking
To remove the unit from the box, carefully cut the straps holding the box in place on the skid.
Remove all staples from the box (top and bottom). Remove the top of the box, then the two (2)
side sleeves. Inspect the unit to see if any damage has occurred during shipment.
Some parts and accessories need to be installed on the equipment. Those were placed inside the
machine for shipment. Here is a list of all accessories and parts you should find in your machine.
In the machine:
1. Internal Waste Bin
2. Drip Tray Grill
3. Drip Tray
4. Drip Tray Support
5. Overflow Tray Stand
6. 3/8" Inlet Fitting
7. 3/8" to 1/4" Inlet Fitting
8. Filter Paper
9. Microfiber Cloth
10. Keychain
11. Service & Installation Manual
12. Chute Brush
13. Brush for Cleaning
14. Scissors
15. Brewer Turning Tool
16. Maintenance Schedule
Optional:
17. Plastic Chute Kit (Chute Base
and Chute)
One of the machine keys is attached to the power cord at the back of the machine.
A second key is taped on the filter paper roll, located in the internal waste bin.
17
1312
1514
1
8
75
3
6
2
4

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SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti
Initial Setup
4.4 Leveling the Equipment
For optimal performance of the equipment, it is important to ensure that it is leveled. Avoiding to do
so can create variations in product delivery.
1. Place a level indicator on the internal waste bin shelf.
2. Adjust the four (4) threaded leveling glides of the equipment to reach a leveled position.
4.5 Hot Water Tank Preparation
Make sure the equipment is unplugged!
4.5.1 Tank Lid Preparation
1. Access the water tank by removing the water tank
access door or the back panel.
2. Locate the water tank and remove the twist tie
securing the float of the water tank.
3. Remove the silicone tubing from the heating
element.
4. Connect the white wire to the prong on the heating
element.
5. Replace the access panel.
Heater safety
switch
Water safety switch
(float)
Heating element wire
Heater safety switch
Left Side View
Water safety switch
(float)
Right Side View
Water tank access door
(under the plastic top)