CAMBRIONIX SP54 User manual

User Manual
SP54
2022-04
© 2021       

SP54  1 31
:1. Table of Contents
:1. Table of Contents 1
:1. Your SP54 at a glance 3
:0.1. Key Features 3
:1. Safety 5
:0.1. Signal word panel 5
:0.1. Safety alert symbol 6
:0.2. Pictograms 6
:0.1. Product modification 6
:0.1. Power supply 7
:0.1. Storage and Installation 8
:1. Getting Started 9
:1.1. Opening your product 9
:1.2. What's Included 9
:1.3. Connecting to the mains 10
:1.4.    10
:0.1. Registration 10
:0.1. Help and Support 10
:1. Using your SP54 11
:0.1. Using without connecting to host 11
:0.1. Using when connected to host 11
:0.1.1 Connecting the Hub to a host computer 11
:0.1.2 Charging 11
:0.1.3 Data Transfer 12
:0.1.4      12
:0.1. Manage Ports & Your SP54 14
:0.1.1 Port Modes 14
:0.1.2 Charging Profiles 14
:0.0.1 LiveViewer 14
:0.0.1 Cambrionix API 15
:0.0.1 Updating Software 15
:0.0.1 Removing Software 16
:0.0.1 Firmware 17
:0.0.1 Command Line Instructions (CLI) 18
:0.1. Cleaning your SP54 20
:1. Product Specifications 21

SP54  2 31
:1.1.    21
:1.2.   21
:1.3.   21
:1.4.      21
:0.1. Power Supply 22
:1. Troubleshooting 23
:1.1. Initial troubleshooting tips 23
:1.2. Logging through LiveViewer 23
:1.3. Hardware Failure 23
:1.4. Device connection. 24
:1.5. Hub connection issues 25
:1.6. No GUI 26
:1. Disposal 27
:1. Returns and Damaged Products 28
:1.1. What do I do if my order arrives and something the product is
faulty or is physically damaged? 28
:1.2. What happens after I have requested a Return? 28
:1. Compliance and Standards 30

SP54  3 31
:1. Your SP54 at a glance
The SP54 has been designed primarily for desktop use, being highly compact and quiet. It
provides 2.5W of charging power to each of its 54 x  2.0 -ports, allowing mobile
devices to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix
software to allow charging and/or data transfer while monitoring important port and device
information.
The SP54 can charge attached USB devices without using a local computer and our intelligent
charging algorithm allows almost any device to be charged at its optimum rate (up to 0.5 ).
The firmware can be up-dated to allow new charging profiles to be added, ensuring the SP54
can charge the latest devices. It is ready to charge out-of-the-box and to sync devices when
attached to a host computer.
When a local (host) computer is attached, the host can control operation of the ports using
freely available software. Device charging and synchronisation can be monitored through
Cambrionix’s LiveViewer App, the Application Programming Interface (API) or Command Line
Interface (CLI). Cambrionix’s free monitoring and control software can be downloaded from
www.cambrionix.com/software
SyncPad54                
,                
      ,          
 
:0.1. Key Features
Up To
per Port
Up To
0.5 
per Port
Up To
50
Devices
Transfer Data Seamlessly Power Scalability
Each high speed port can
transfer data up to
Each port can charge devices up
to 0.5  (2.5W)
Up to 50 devices can be
connected at once using

SP54  4 31
Up To
per Port
Up To
0.5 
per Port
Up To
50
Devices
multiple hubs

SP54  5 31
:1. Safety
This user manual is for informational purposes only, it contains information for start-up and
operation of this product. Note: the contents and the product described are subject to change
without notice. To avoid injuries and damage observe the safety instructions of the user
manual.
This manual has been arranged to follow IEC/ICEE 82079-1 standards. This is to facilitate the
easier understanding and location of information relating to the SP54. Any errors or omissions
can be reported back using our support ticket system (see"Help and Support") this way any
issues can be collected and fixed.
Understanding and observing the instructions in this user manual are prerequisites for
hazard-free use and safety during operation. This user manual cannot cover all conceivable
applications. If you would like additional information or if problems arise that are not
sufficiently addressed in this manual please ask your distributor or contact us directly using the
means preferred which are located on the back cover of this manual.

Personal Injury and Damage to the product
lObserve the safety instructions in this user manual
:0.1. Signal word panel
Depending on the probability of serious consequences, potential dangers are identified with a
signal word, the corresponding safety colour, and if appropriate, the safety alert symbol.

Indicates a potentially hazardous situation which, if not avoided, may result in moderate or
minor (reversible) injury.

Indicates a potentially hazardous situation which, if not avoided, may result in damage to the
product and/ or its functions or of a property in its proximity.

SP54  6 31
:0.1. Safety alert symbol
Use of the safety alert symbol indicates a risk of injury.
Observe all measures that are marked with the safety alert symbol in order to
avoid injury
:0.2. Pictograms
Warning Signs
Electrical hazard Fire Hazard
Mandatory action signs
Read operating instructions Mandatory regulation
:0.1. Product modification
Cambrionix products are designed and manufactured to meet the requirements of UK and
International safety regulations. Modifications to the product could affect safety and render the
product non-compliant to relevant safety standards, which could result in injury or damage to
the product.

Electric shock or personal injury may occur

SP54  7 31

lDo not modify the product in any way
lDo not dismantle the product

Fire or personal injury may occur
lDo not obstruct air vents on the product
lDo not cover the product in combustible material

Damage to your product may occur
lDo not bend or compress any part of the product
:0.1. Power supply
This section describes safety precautions you must follow when using the power supply.

Electric shock or personal injury may occur
lDo not use a damaged power cord or plug, or a loose power socket
lDo not touch the power plug with wet hands
lDo not allow liquids to come into contact with the unit or power supply

Damage to your product may occur
lDo not short circuit the Power Supply Unit (PSU) supplied with your
product

SP54  8 31

lDo not disconnect the power cord while the product is being used
lDo not bend or pull the power cord with excessive force
:0.1. Storage and Installation
This section describes safety precautions you must follow when installing and storing your
SP54.

Electric shock or personal injury may occur
lDo not place the power cord near heat sources
lConnect the plug to an earthed socket

Damage to your Cambrionix product may occur
lOperate the product only in an environment where the ambient
temperature is inside the operating temperature range
lOperate the product only in an environment where the relative humidity is
inside the operating range
lBe careful not to leave the power cord underneath a heavy object

Overheated power sockets may cause a fire
lDo not overload the power socket that your hub is connected to
lInsert the power plug all the way into the socket so that it is not loose

SP54  9 31
:1. Getting Started
This manual provides a reference for end-users who are installing for the first time and using
their hub thereafter. As well as a guide for product safety-related information.
The SP54 is intended to be used in an indoor static environment in which the environment falls
within the tested specifications to provide charge, sync and management functionality. For
information on the environment specifications please see the physical specifications section of
this manual.
:1.1. Opening your product
When you have received your product please check the packing slip to ensure all products and
quantities of them are correct before opening. This is to avoid retesting and repackaging any
items which are not required.
When opening the packaging use a suitable method to open the box i.e. do not use a knife. This
is to ensure the product is not damaged.
:1.2. What's Included
l 2.0 - Cable (to provide communication between host system and the hub)
lSP54 Hub
l2m Mains power cable (Country specified on order including fuse for UKplugs)
lPower Supply Unit
    
 2.0 -    200499
   200421
    200144
    200327
    200329
    200337
IND    200341

SP54  10  31
:1.3. Connecting to the mains
Connect the Power Supply Unit (PSU) to the hub using the 4-  plug.     
             ,    100 - 250
                 
            ,    
           
Periodic inspection should be made to power supply cables and any USB cables for any signs of
damage. If any damage is found then replace damaged cord before further use.
:1.4.   
Once the power is connected connect the SP54 to your host system using a  2.0 -
cable.                   
  
Please note that USB specifications require a minimum 100 mA charge current to be delivered
during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP
port, the device can draw up to 0.5  while transferring data.
:0.1. Registration
You may register your product at www.cambrionix.com/product-registration
:0.1. Help and Support
FAQs and help can be found on the Help page here
lwww.cambrionix.com/help_pages/help.
You can raise a support ticket for more in depth support here
lhttps://cambrionix.atlassian.net/servicedesk/customer/portals
You can also download any of our manuals and keep up to date at the link here
lwww.cambrionix.com/product-user-manuals
When contacting support it will be helpful to supply us with the product information for the
hub in question. This can be found on the Device Information Plate which is either on the
underside or back of the unit. Including serial and POnumbers can help identify the product in
question faster and speed up the process.

SP54  11  31
:1. Using your SP54
In this section you can find information information on how to use your hub in a charge only or
a charge and sync application. You can also find information on managing your hub and
changing port modes, connecting multiple hubs to one host and using Cambrionix Software.
:0.1. Using without connecting to host
When the Hub is switched on and is not connected to a local host computer it is
automatically configured to charge devices using its intelligent charging algorithm. Simply
connect the devices to be charged to any of the available ports (not the Host Port) using
USB - compliant cables.
Once the devices are connected, the algorithm will detect the highest charge rate allowable for
each attached device. Charging at the optimum rate (up to 0.5 ) specified by the
manufacturer will commence once profiling is complete. Depending on the state of charge of
the device attached, this may take tens of seconds.
SyncPad54                
,                
      ,          
 
:0.1. Using when connected to host
:0.1.1 Connecting the Hub to a host computer
Connect the SP54 to your host system using a  2.0 - cable. Using an incorrect host
cable may result in the hub and all subsequent ports not being recognised by your host.
:0.1.2 Charging
When the Host Port is connected to a local computer, the hub defaults to Sync mode and
charge currents are determined according to USB Implementers Forum (USBIF) Super-Speed
USB3 specifications. If the attached device complies with USB-IF Battery Charging
specification BC1.2 and supports Charging Downstream Port (CDP), the hub can provide

SP54  12  31
high-speed charging at up to 0.5 . If the connected device does not comply with BC1.2, the
charge current will be limited to 500  in compliance with USB specifications.
If you wish to limit the charging to your devices whilst connected to your host system then you
can disable CDPon all ports by inputting the following commands.
The CLI commands for turning off the sync charg options, with a 1 or 0 per port.
settings_unlock
settings_reset
settings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
settings_set alt_sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
reboot
This can also be done via the API if this is easier. Just supply that string (joined with \n) like:
cbrxapi.cbrx_connection_set(handle, "Settings", "settings_
unlock\nsettings_reset\nsettings_set sync_chrg 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0\nsettings_set alt_sync_chrg 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0\nreboot")
Note that settings_reset clears any previous settings, so if you need to retain something else, it
would be better to issue settings_display first, which gives you the entire settings which you
can then modify and re-issue in entirity.
:0.1.3 Data Transfer
If you wish to transfer data, change applications, restore or update your mobile device, a data
connection to a local host computer is required. The hub is compatible with macOS®,
Windows™ and Linux® operating systems and can transfer data between these operating
systems and many mobile operating systems such as iOS™ and Android™.
In order to transfer data, connect the host port to your local (host) computer using a  2.0
- compliant cable. Any devices connected to the hub will now appear as if they were
connected to the host computer’s USB port.
:0.1.4     
SP54          (       )
Microsoft™ Windows , COM       MacOS® , /   

SP54  13  31
      /dev/tty.usbserial S    , S -
         
  FTDI International  UART  IC   FT230X USB    7 
  ,          (      
           )   ,  Mac®
 Linux®      ,    www.ftdichip.com    
        Linux®  Mac      OS   
   
    115200 , 8  ,  , 1    
   - 115200,8,N,1           
           

SP54  14  31
:0.1. Manage Ports & Your SP54
Each port on your SP54 can be managed either individually or all together. You can turn the
ports off and on, change the port mode or change the charging profiles. This can be done either
through LiveViewer or by connecting to the hub via the API.
:0.1.1 Port Modes
Sync Turn specific ports or the whole hub to sync mode (data and power
channels open)
Off Turn specific ports on or off or switch the whole hub on or off. (no
power and no data channels open)
:0.1.2 Charging Profiles
To ensure attached devices charge at their optimum rate, our smart USB hubs come with the
below intelligent charging profiles built in:
:0.0.1 LiveViewer
LiveViewer is an Application that can be downloaded from
www.cambrionix.com/products/liveviewer . Once downloaded and installed on the host
computer, LiveViewer allows you to switch the ports on and off, set the port to charge only, or
to sync mode. LiveViewer’s home page shows the following information about all the ports:
• Status (attached/disconnected)
• Mode (Charge/Sync/Off)
• Profile (Charging profile)
• Duration (how long the device has been attached)
• End time (time the battery reaches a threshold (full) level)
• Current (instantaneous charge current in mA)
• Energy (present energy rate)
Tick boxes adjacent to each port symbol allow that port mode to be changed. When the port is
in Sync mode, only instantaneous current can be monitored through LiveViewer. When the port
is in Charge mode, the charge profile, instantaneous current, energy rate, duration of charge
and end time are displayed. In addition to individual port information and control, LiveViewer

SP54  15  31
displays the hub rail voltages, time since switched on, total instantaneous current and power,
and temperature. Further information on LiveViewer is available on our website.
 
           "   "  
                 
   SP54 .
 LiveViewer             NVRAM  
                   
             
                  
      ,         
:0.0.1 Cambrionix API
Cambrionix API allows you to monitor and control each port in more detail and to integrate
these functions into your own workflow processes. The API comprises a daemon that can be
downloaded from www.cambrionix.com/products/api and installed on the host machine. Port
information and control can be provided through the API using JavaScript Object Notation
(JSON) Remote Procedure Calls (RPC) over TCP. JSON-RPC calls send a request to the API to
“Get” port, device or Hub information, or “Set” port functions (such as mode). A library of
sample Python code can be obtained from www.cambrionix.com/products/api to help you
integrate many of these functions into your process workflow alongside the full User Guide.
:0.0.1 Updating Software
By using LiveViewer you will be able to automatically download and install the most up to date
software (LiveViewer and the Cambrionix API)

SP54  16  31
By going into the settings section on the left hand side of LiveViewer you can navigate to the
general tab and under this can see the options for keeping both LiveViewer and the APIup to
date.
You can select when you would like the automatic software checks to take place or if you prefer
can change to a manual update selection. You can also select which version of the software you
would like to use between the options of Alpha, Beta or Release.
When you have some software updates available you can select install now to begin the
installation process, a progress bar will appear to show the installation status. From this bar you
can also view the release notes for the version of the software you are looking at.
:0.0.1 Removing Software
If you wish to uninstall the software (Cambrionix LiveViewer and Cambrionix API) from your
host system this can be done by the following steps. One thing to note when removing the API
is to check you have also removed the recorder service which will install alongside it.
Windows
To remove the software from a windows system you can do so by going into "Add or remove
programs"find the software you wish to remove and then selecting it and pressing "uninstall"

SP54  17  31
macOS®
To remove the software from a macOS®system Locate the application in the Finder, Drag the
application to the Trash, or select the application and choose File > Move to Trash. At this stage
you may be asked to enter the name and password of an administrator account on your Mac®.
Then to completely delete the application, choose Finder > Empty Trash.
Linux®
To remove software on Linux® there are two options.
The first is to use Software centre, then either use the list of installed applications or the search
bar to find the software you wish to remove. Once you have selected the application click on
the remove button and you will be prompted for a password, enter the password and the
software will be removed.
The second way you can remove software is by using the command line. All you need to do is to
use the command in the following fashion:
sudo apt remove program_name
You’ll be asked to enter your account password. When you enter it, nothing is visible on the
screen. You will need to confirm removal it will ask for your conformation, press the enter key
or Y key: Keep in mind that you’ll have to use the exact package name in the apt remove
command otherwise it will show ‘unable to locate package error‘. What you can do is to type
the first few letters of the program you want to uninstall. And then hit the tab key. It will show
all the installed packages that match those letters at the beginning of their names.
:0.0.1 Firmware
The firmware can be kept up to date using our LiveViewer software. As part of delivering an
easy user experience our LiveViewer application is now a set-and-forget solution. The
LiveViewer application will find out what firmware your USB hub has and present an update for
you, ready to just hit install.
To update the firmware first go to the firmware updater section of LiveViewer. Here you can
see the available Firmware versions available to download and install to the hub. To download
a firmware file click on the version under the "downloadable firmware updates" section. once
downloaded it will appear in the "Available firmware files" section.

SP54  18  31
The current firmware version on the hub is displayed in the firmware updater section alongside
the hubs name. This will appear red if a newer version is available or green if it is the most up to
date.
To install the firmware onto the hub simply click the hub/ hubs connected that you want to
update and then select the firmware version you want to upgrade to. Once selected press the
update button at the top and the update will commence.

Your Cambrionix Firmware may get corrupted
lDo not interrupt the Firmware update process
lDo not disconnect the power during the update process
:0.0.1 Command Line Instructions (CLI)
Command Line Instructions can be used to control and monitor the functions of the
hub and attached devices. In order to use the command line interface a serial terminal
emulator must be installed on the host computer. Examples include Serial, ZTerm, PuTTy, and
Minicom. If you would like more information please look at our more in depth information here
www.cambrionix.com/cli
Two example commands can be seen below, you can use these commands to check hub
information and health.

SP54  19  31
Command Action
system Show hardware and firmware information
health Show voltages, temperatures, errors and boot
flag