CAMBRIONIX PowerPad15C User manual

User Manual
PP15C
2022-08
©2022Cambrionix Ltd. All rights reserved.
EN

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1.Table of Contents
1.Table of Contents1
2.Your PP15C at a glance3
3.Safety4
3.1.Signal word panel4
3.2.Safety alert symbol5
3.3.Pictograms5
3.4.Product modification5
3.5.Power supply6
3.6.Storage and Installation7
4.Getting Started8
4.1.Opening your product8
4.2.What's Included8
4.3.Connecting to the mains9
4.4.Charging9
4.5.Cables9
4.6.Registration9
4.7.Help and Support10
5.Using your PP15C11
5.1.Using without connecting to host11
5.2.Cleaning your PP15C12
6.Product Specifications13
6.1.Input Power Requirements13
6.2.Output Power13
6.3.Error flag rail values13
6.4.Physical specifications13
6.5.Packaged information14
6.6.Consumables and Placing Orders14
6.7.Power Supply15
7.Troubleshooting16
7.1.Initial troubleshooting tips16
7.2.Logging through LiveViewer16
7.3.Hardware Failure17
7.4.Device connection.17

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7.5.Hub connection issues18
7.6.No GUI19
7.7.Software troubleshooting20
8.Disposal21
9.Returns and Damaged Products22
9.1.What do I do if my order arrives and something the product is faulty
or is physically damaged?22
9.2.What happens after I have requested a Return?22
10.Compliance and Standards24

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2.Your PP15C at a glance
The PP15C has been designed primarily for desktop use, being highly compact and quiet. It
provides 10W of charging power to each of its 15 x USB 2.0 Type-A ports, allowing mobile
devices to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix
software to enable charging whilst monitoring important port and device information.
The PP15C can charge attached USB devices without using a local computer, and our intelligent
charging algorithm allows almost any device to be charged at its optimum rate (up to 2.1A). The
firmware can be updated to enable new charging profiles to be added, ensuring the PP15C can
charge the latest devices. It is ready to charge out-of-the-box.

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3.Safety
This user manual is for informational purposes only, it contains information for the start-up and
operation of this product. Note: the contents and the product described are subject to change
without notice. To avoid injuries and damage, observe the safety instructions in the user
manual.
This manual has been arranged to follow IEC/ICEE 82079-1 standard. This is to facilitate the
easier understanding and location of information relating to the PP15C. Any errors or omissions
can be reported using our support ticket system (seeHelp and Support). This way, any issues
can be collected and fixed.
Understanding and observing the instructions in this user manual are prerequisites for
hazard-free use and safety during operation. This user manual cannot cover all possible
applications. If you would like additional information or if problems arise that are not
sufficiently addressed in this manual, please ask your distributor or contact us directly using the
means preferred, which are located on the back cover of this manual.
CAUTION
Personal Injury and Damage to the product
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Observe the safety instructions in this user manual
3.1.Signal word panel
Depending on the probability of serious consequences, potential dangers are identified with a
signal word, the corresponding safety colour, and if appropriate, the safety alert symbol.
CAUTION
Indicates a potentially hazardous situation that, if not avoided, may result in moderate or
minor (reversible) injury.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, may result in damage to the
product and its functions, or to property in its proximity.

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3.2.Safety alert symbol
Use of the safety alert symbol indicates a risk of injury.
Observe all measures that are marked with the safety alert symbol in order to
avoid injury
3.3.Pictograms
Warning Signs
Electrical hazardFire Hazard
Mandatory action signs
Read operating instructionsMandatory regulation
3.4.Product modification
Cambrionix products are designed and manufactured to meet the requirements of UK and
International safety regulations. Modifications to the product could affect safety and render the
product non-compliant with relevant safety standards, resulting in injury or damage to the
product.
CAUTION
An electric shock or personal injury may occur
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Do not modify the product in any way.

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CAUTION
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Do not dismantle the product.
CAUTION
Fire, or personal injury may occur
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Do not obstruct air vents on the product.
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Do not cover the product in combustible material.
CAUTION
Damage to your product may occur
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Do not bend or compress any part of the product.
3.5.Power supply
This section describes the safety precautions you must follow when using the power supply.
CAUTION
An electric shock or personal injury may occur
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Do not use a damaged power cord or plug, or a loose power socket.
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Do not touch the power plug with wet hands.
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Do not allow liquids to come into contact with the unit or power supply.
CAUTION
Damage to your product may occur
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Do not short circuit the Power Supply Unit (PSU) supplied with your
product.
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Do not disconnect the power cord while the product is being used.

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CAUTION
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Do not bend or pull the power cord with excessive force.
3.6.Storage and Installation
This section describes safety precautions you must follow when installing and storing your
PP15C.
CAUTION
An electric shock or personal injury may occur
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Do not place the power cord near heat sources.
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Connect the plug to an earthed socket.
CAUTION
Damage to your Cambrionix product may occur
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Operate the product only in an environment where the ambient
temperature is inside the operating temperature range.
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Operate the product only in an environment where the relative humidity is
inside the operating range.
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Be careful not to leave the power cord underneath a heavy object.
CAUTION
Overheated power sockets may cause a fire
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Do not overload the power socket that your hub is connected to.
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Insert the power plug all the way into the socket so that it is not loose.

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4.Getting Started
This manual provides a reference for end-users installing for the first time and using their hub
after that. As well as a guide for product safety-related information.
The PP15C is intended to be used in an indoor static environment in which the environment
falls within the tested specifications to provide charge, sync and management functionality.
Please see the physical specifications section of this manual for information on the
environment specifications.
4.1.Opening your product
When you have received your product, please check the packing slip to ensure all contents and
quantities are correct before opening. This is to avoid retesting and repackaging any items that
are not required.
When opening the packaging, use a suitable method to open the box i.e, do not use a knife.
This is to ensure the product is not damaged.
CAUTION
Personal Injury and Damage to the product
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There will be a sticker on the hub advising you to read the User manual before use. This
will need to be removed before use as it may be covering host ports, vents etc.
4.2.What's Included
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USB 2.0 Type-A Cable (to provide communication between the host system and hub(
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PP15C Hub
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2m Mains power cable (Country specified on order including fuse for the UKplugs(
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Power Supply Unit
Part descriptionPart number
USB 2.0 Type-A updater cable
Power Supply Unit200421
UK Power cable200144
US Power cable200327

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EU Power cable200329
AUSPower cable200337
IND Power cable200341
4.3.Connecting to the mains
Connect the Power Supply Unit (PSU) to the hub using the 4-pin DIN plug. Connect the power
cable to the PSU. Making sure you adhere to local safety regulations, connect the power cable
to the 100 – 250 VAC mains power outlet and switch the hub on using the small power switch
located adjacent to the power input connector on the hub. When the device is switched on, a
red LED next to the power input will be illuminated. The hub is now ready to charge attached
devices.
Periodic inspections should be made to power supply cables and any USB cables for any signs of
damage. If any damage is found, replace the damaged cord before further use.
Please note that USB specifications require a minimum 100 mA charge current to be delivered
during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP
port, the device can draw up to 2.1A while transferring data.
4.4.Charging
Your PP15C will allow your device to charge at the maximum rate possible up to 2.1A. The way
that charging takes place is the PP15C will provide the device with a capability to charge and
the devices USB charging controller will determine the maximum amount of charge it wants to
draw down.
4.5.Cables
Some USB cables are data transfer only, and some are power delivery only. There are also
options that can handle both tasks. Be sure to verify a cable’s abilities before purchasing it and
select a cable which can handle the speeds and power transfer that you require. We would
advice using the cable that was provided with the device to connect to our hubs.
4.6.Registration
You may register your product at www.cambrionix.com/product-registration

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4.7.Help and Support
FAQs and help can be found on the Help page here
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www.cambrionix.com/help_pages/help.
You can raise a support ticket for more in depth support here
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https://cambrionix.atlassian.net/servicedesk/customer/portals
You can also download any of our manuals and keep up to date at the link here
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www.cambrionix.com/product-user-manuals
When contacting support, please supply the product information for the hub in question. This
can be found on the Device Information Plate which is either on the underside or back of the
unit.
Providing serial and Purchaseorder numbers, can help identify the product in question faster,
and speed up the process.

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5.Using your PP15C
In this section, you can find information using your hub in charge or sync application. You can
also find information on managing your hub, changing port modes, connecting multiple hubs to
one host and using Cambrionix Software.
5.1.Using without connecting to host
When the Hub is switched on and is not connected to a local host computer it is
automatically configured to charge devices using its intelligent charging algorithm. Connect the
devices to be charged to any of the available ports (not the Host Port) using
USB - compliant cables.
Once the devices are connected, the algorithm will detect the highest charge rate allowable for
each attached device. Charging at the optimum rate (up to 2.1A) specified by the manufacturer
will commence once profiling is complete. Depending on the state of charge of the device
attached, this may take tens of seconds.

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5.2.Cleaning your PP15C
Cleaning the product is generally not required, although in some instances it may be necessary
if excess dirt/ dust/ hair has accumulated, or if minor liquid spillages have occurred on the
module during operation or storage.
CAUTION
Electric shock or personal injury may occur
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If there is a dirt/ spillage over a ventilation slot, external data/ power
connector or product aperture, please remove power from the unit without
touching the liquid and contact Cambrionix immediately
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Ensure that the product is switched off and the power cord is removed from the product.
Hold the power cable by the plug and do not touch either the plug or the power cord
with wet or damp hands as an electrical shock may result
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Wipe the product with a clean, dry and soft cloth. Do not use detergents which contain
alcohol, solvent or surface-active agents. Do not spray water or detergent directly onto
the product
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Wet a soft and dry cloth in water and wring thoroughly to clean the product as required
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Dry the product thoroughly once the cleaning has finished
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Reconnect the power cord and use your product as advised once cleaning and drying is
complete

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6.Product Specifications
The PP15C is manufactured in the UK
6.1.Input Power Requirements
Input Voltage12Vdc
Input Current15A
Input Connection4-pin DIN
6.2.Output Power
Output Voltage5.0V +/-5%
Output Current (Max per Port(2.1A
Output Power (Max per Port(10W
Output Power (Total(163.8W
6.3.Error flag rail values
Five volt rail Max5.58V
Five volt rail Min4.5V
Twelve volt rail Max14.5V
Twelve volt rail Min9.59V
6.4.Physical specifications
Input ConnectorsUSB 2.0 Type-A
Output Connectors15x USB 2.0 Type-A
Maximum Downstream Data Speed per Port
Ambient Operating Temperature range0-35°C
Relative humidity5%to 95% non-condensing
Dimensions39x 199 x 42mm
Weight1.6kg

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6.5.Packaged information
Boxed Dimensions0.47x 0.12 x 0.31 m
6.6.Consumables and Placing Orders
Below is a list of any Consumable products you may require for your PP15C including the cables
you will require to connect devices to the hub.
Cables15x USB 2.0 Type-A
If you require any spare parts, such as the power cables or USB 2.0 Type-A cable, these can be
ordered by quoting the product part number and the spare part number (available from what's
included section(
These can be ordered from the reseller or solution partner you purchased your PP15C from, or
from Cambrionix directly.
To find one of our partners local to you please visit www.cambrionix.com/partners where you
can learn about the local vendors and distributors that can assist you and find their contact
information.

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6.7.Power Supply
Input Voltage100-240VAC
Input Current (Typical(
4A @ 115VAC
2A @ 230VAC
Input Frequency50-60Hz
Input ConnectorC14
Output Voltage12V
Output Current15A
Output Power (Max(180W
Output Connector4-pin DIN
Dimensions210x 85 x 46mm

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7.Troubleshooting
If you experience any issues with your PP15C; please try the following solutions, if your issue is
not addressed in this section, please get in touch with your local vendor or Cambrionix.
7.1.Initial troubleshooting tips
Some tips and information to check first.
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If you plug a device (phone, USB stick) into the hub, does it appear to the OS.
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If you directly connect the same device to the port the hub is in, does it appear to the OS.
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Try switching updater cables with one which is working/ use cable in a hub that is
working.
7.2.Logging through LiveViewer
If you are experiencing a bug or an issue, we may ask you to obtain some logs of the behaviour,
to see in more detail what is happening. To get logs of the behaviour use the following steps to
get a zip file of the logs.
1.
Open LiveViewer (if this is not already downloaded, then go onto our website and
download both the API and LiveViewer) www.cambrionix.com/software
2.
Once in LiveViewer, on the left-hand side of the screen, select the settings section.
3.
Once in the settings section, select the API tab.
4.
In the API section click the "cog" on the right hand side of the local API
5.
Click the “select all” tick box and then the save button.
6.
After this is enabled, use the hub in a way that causes the issue you are seeing.
7.
Wait for the issue to occur, i.e. when updating an iPad the device disconnects.
8.
Make a note of the time that the issue occurs then go back to the API page in LiveViewer,
and press the zip logs.
9.
Once you have the logs un-tick the “select all” box and save your settings.
10.
Send the logs to us for us to take a look at.
The API keeps a maximum of 20 logs at 256Mb each, so the latest one is usually smaller. If a
crash occurs, you would see a smaller log file and the next instance of API shuffles the existing
ones

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7.3.Hardware Failure
If the Hardware fails the LEDs can flash in a pattern to determine the type of failure. The power
LEDwill flash the pattern if no LEDs are present on the downstream ports.
The unit will blink four times, followed by eight long or short flashes, which then repeat. The
flashes are a number in binary which match a number in our error code list.
i.e if the LED flashes the following - BBBB SLSSSLSS, the binary number is 01000100.
7.4.Device connection.
If you are having device connection issues please read through the following common solutions
to see if this resolves your observed behaviour.
Unstable device connection
Some devices can have unstable connections with your host system through the PP15C. We
have only observed this behaviour in a very few amount of devices, by disabling CDP this has
resolved all issues and the connections are stable.
You can disable CDPthrough NVRAMsettings either by going through the advanced settings
and turning "Alt Sync charge" off or through the APIand disabling it via code. For example,
using the command line, the instructions would be as below.
settings_unlock
settings_set sync_chrg 0000000000000000
Battery information for Android
If you are having issue displaying battery information on Android devices ensure firstly you
have ADBtool installed and open then try these things in order.
1.
Check that developer options are enabled on the android device, and then that USB
debugging is also enabled.
2.
If you have done this step and it still does not work, go to Developer Options and click
‘Revoke USB debugging authorisations’. Unplug the cable and reconnect.

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3.
If this still doesn’t work, turn off the developer options at the top, re-enable it, and re-
enable ‘USB Debugging.’
4.
You can get detailed info directly from ADB at each step to diagnose things:
adb.exe shell dumpsys battery
#Use -s SERIAL_NUMBER as first options if you have more than 1 Android attached
Unknown devices
Sometimes, within Liveviewer and device manager, the connected device may show up as an
unknown device.
This can be due to the host system needing to be trusted on the device. This can be done on
the device itself on the initial connection.
This could also be due to an insufficient number of endpoints available on the USB controller in
the host system. This limitation within the USBcontroller can only be resolved if you connect
fewer USBdevices to the controller in question.
For Apple devices there is a setting called "USB accessories" which can be activated, Once
activated it will reduce the amount of times a device will need to be unlocked/ trusted. More
information can be found at the link here.
Cannot connect any more devices
Sometimes, you may reach the endpoint limit of your USB controller and this may stop you
from being able to attach any more devices to your host system.
You can create more space is to change connections from USB3 to USB2. You can change the
connection by disabling USB3 in the BIOSon startup.
A much simpler way is to use USB2 cables instead of USB3 cables, limiting the connection to
USB2.
7.5.Hub connection issues
If you have issues with the hub and connecting to your host system, please see below
troubleshooting solutions.

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Hub not connecting to host
If you see that the PP15C is not connecting to the host system, one of the issues may be caused
by the USBdrivers on your host system not being up to date. It is good practice to ensure you
have the latest drivers and updates installed on your host system, which is usually handled by
the OS, but sometimes may require an update directly from the USB host controllers
manufacturer, which will be found on their website.
USBdrivers required are FTDIdrivers, which can be found on the site
https://ftdichip.com/drivers/.
Daisy chaining multiple PDSync-C4 using expansion port
USB C cables can have variations in speed, power, and protocol capabilities. Some “active” or
E-mark type-C cables may not work on the daisy chain when connecting the expansion port to
another PDysnc-4. We recommend to use “passive” type-C cables and not to use cables fitted
with e-markers, see your cable supplier to see if e-markers are fitted.
Cannot access COMport
You may get an error message stating "COM (and then a number) could not be opened (Access
is denied."(
This is because an application has control over the COMport that the hub is connected to, and
no subsequent application can access the hub. To resolve this, you will need to close any
applications that control the COMport before opening another.
7.6.No GUI
If you are using a headless system with no GUI,then and you require to enable logging for
support issues, you can use the following command to create the logging cfg file manually:
echo *=DEBUG>/etc/opt/cambrionix/cambrionix.log.cfg
Then after re-producing the problem, you can zip the logs from the folder
/var/log/cambrionix
You may delete the file below when you are finished with it.