Camrivox Flexor 500 User manual

IP Telephone
User Manual
Issue 1.5
03/04/2007

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The Flexor device, Camrivox and the Camrivox device are registered
trademarks of Camrivox Ltd. All other trademarks acknowledged.
Copyright © 2007 Camrivox Ltd, all rights reserved. The contents of this
publication may not be reproduced in any part or whole, transcribed into
any language, or transmitted in any form or by any means, electronics,
mechanical, magnetic, optical, chemical, photocopying, manual, or
otherwise, without the prior written permission of Camrivox Ltd.

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Table of Contents
IP Telephone User Manual .................................................1
1Introduction .......................................................6
Using this Document .......................................................... 7
2Safety information .............................................8
Safety advice....................................................................... 8
Emergency calling.............................................................. 8
3Getting to know the device.................................9
Parts check......................................................................... 9
Buttons and LED indicators ............................................. 10
Display .............................................................................. 12
Ports and connections...................................................... 14
4Configuring the device .....................................15
Installing the software ..................................................... 15
Connecting the hardware................................................. 15
Configuring the Flexor 500............................................... 17
Testing your setup............................................................ 20
5Making and receiving phone calls ...................22
Receiving calls.................................................................. 22
Making calls...................................................................... 22
Ending calls ...................................................................... 26
Volume.............................................................................. 26
Making calls (using CTI via an attached PC) .................... 26
6Using advanced phone features.......................28
Putting a call on hold........................................................ 28
Transferring calls............................................................. 28
Do-not-disturb.................................................................. 30
Call divert.......................................................................... 30
Forward busy.................................................................... 31
Forward unanswered ....................................................... 31
Reject anonymous calls ................................................... 31
Conference calls (3 Way Calls)......................................... 32
Voicemail .......................................................................... 33
Call list.............................................................................. 33
Call Waiting....................................................................... 34

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7Managing the device from the menus .............35
Network settings .............................................................. 35
Quality of Service.............................................................. 36
Region............................................................................... 37
Screen............................................................................... 38
Volume.............................................................................. 38
Ringer ............................................................................... 39
SIP accounts ..................................................................... 40
Firmware .......................................................................... 40
VLAN ................................................................................. 42
Diagnostics ....................................................................... 43
8Managing the device using web pages ............44
Accessing the Web pages................................................. 44
Web pages overview ......................................................... 45
Managing accounts .......................................................... 46
Setting a region ................................................................ 48
Viewing the call history .................................................... 49
Using the address book.................................................... 49
Call management ............................................................. 51
Flexor 500 Status.............................................................. 53
9Advanced configuration options.......................54
Voice settings.................................................................... 54
QoS (Quality of Service) settings ...................................... 55
Network settings .............................................................. 56
10 LAN Provisioning .............................................58
Introduction ...................................................................... 58
DHCP server configuration .............................................. 58
Configuration File specification ....................................... 59
LAN Provisioning error codes.......................................... 61
11 Troubleshooting...............................................62
Resetting to factory defaults ............................................ 62
Upgrading the firmware................................................... 63
Diagnostic messages ....................................................... 65
12 Installing the Voice Connect application..........68
About the Voice Connect software ................................... 68
Installing the Voice software............................................ 68

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Uninstalling the software................................................. 72
13 Specification ....................................................73
14 Copyright notices .............................................74
Camrivox........................................................................... 74
Table of Figures
Figure 3-1 - Flexor 500 LEDs and Buttons................................................................... 10
Figure 3-2 – Example of a typical screen ..................................................................... 12
Figure 3-3 - Flexor 500 Rear Connectors and Connections ........................................ 14

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1Introduction
Congratulations on becoming the owner of the Flexor 500. You will now be
able to make low-cost phone calls over the Internet.
A standard telephone connects to a telephone line and allows you to make
and receive calls over the PSTN network. These types of calls are known
as PSTN calls.
With the Flexor 500 installed, you are still able to receive PSTN calls.
When you make calls these are directed over the Internet; these types of
calls are known as VoIP calls.
To you as a user there is really no difference between making calls over
the Internet or calls over the PSTN network. The difference to you is in the
cost of the calls. VoIP calls are much cheaper than PSTN calls.
The Flexor 500 can receive calls from both Internet and PSTN sources.
Calls are made over the Internet and can be to both VoIP and PSTN
destinations.
It is possible to configure up to four separate telephone lines so that
several calls can be managed simultaneously.
The Flexor 500 has an hands free speaker and microphone (built in) and a
connector for an external headset (not provided).
In addition to providing low-cost calls, the Flexor 500 is packed with
enhanced phone features, including:
CTI (Computer Telephony Integration) that enables you to integrate your
phone with your PC, for example, synchronizing your Microsoft Outlook
address book with the Flexor 500.
Advanced phone functions such as Call Transfer, Call Hold and Three Way
Calling.
This User Guide will show you how to connect up and start using all the
features provided by the Flexor 500.

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Using this Document
Typographical conventions

Italic text is used for items you select from menus and drop-down
lists and the names of displayed web pages.
Bold text is used for text strings that you type when prompted by the
program, and to emphasize important points.
Special messages
This document uses the following icons to draw your attention to specific
instructions or explanations.
Provides clarifying or non-essential information on the
current topic.
Provides messages of high importance, including messages
relating to personal safety or system integrity.
Getting Support
For customer support please contact the company that supplied your
Flexor 500 product.
User manual and other updates can be found at:
http://www.camrivox.com/support/index.html
W
arning
No
t
e

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2Safety information
Safety advice
For your safety, please adhere to the following safety instructions:
Do not obstruct the ventilation holes of the Flexor 500, or place anything
on top of it.
Place the Flexor 500 on top of a smooth, flat surface such as a table-top.
Do not open the Flexor 500. This voids the warranty.
Only use the provided power supply.
If the device or power supply appears damaged, do not use them and
contact your supplier for a replacement
Keep your unit dry, out of direct sunlight, and away from sources of heat.
Emergency calling
While the Flexor 500 contains features designed to facilitate emergency
calling, Camrivox Ltd. does not guarantee it is suitable for this purpose
and is not liable for any failure to contact the emergency services. Users
should ensure they have a secondary system with which they can make
emergency calls.

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3Getting to know the device
Parts check
Your package should arrive containing the following:
1. Flexor 500 body
2. Handset
3. Handset cable
4. Ethernet cable
5. Power Supply
6. Voice Connect CD
1.
2.
3.
4. 5. 6.

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Buttons and LED indicators
The Flexor 500 contains a number of buttons and lights called Light
Emitting Diodes (LEDs) that indicate the status of the unit.
Soft keys, function changes depending on cu rrent menu
Show current soft key function
LCD Screen
Headset Socket
Menu selection (up / d own)
R
eceived/Made Calls (idle sc reen)
Volume (During call)
Toggle Do Not Distu rb
Lit when Do Not Disturb active
Cancel / Backspace / Delete
Toggle mute, lit when active
Toggle headse t, lit when active
Toggle handsf ree, lit when active
Hold current call Lit when voicemail waiting
Call Status
Green - Available Red - Active
Red Flash - Call held Green Flash - Incoming Call Red / Green Flash - Problem
Keypad for alphanumeric
input.
Figure 3-1 - Flexor 500 LEDs and Buttons