Camrivox Flexor 500 User manual

IP Telephone
User Manual
Issue 1.5
03/04/2007

IP Telephone User Guide
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The Flexor device, Camrivox and the Camrivox device are registered
trademarks of Camrivox Ltd. All other trademarks acknowledged.
Copyright © 2007 Camrivox Ltd, all rights reserved. The contents of this
publication may not be reproduced in any part or whole, transcribed into
any language, or transmitted in any form or by any means, electronics,
mechanical, magnetic, optical, chemical, photocopying, manual, or
otherwise, without the prior written permission of Camrivox Ltd.

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Table of Contents
IP Telephone User Manual .................................................1
1Introduction .......................................................6
Using this Document .......................................................... 7
2Safety information .............................................8
Safety advice....................................................................... 8
Emergency calling.............................................................. 8
3Getting to know the device.................................9
Parts check......................................................................... 9
Buttons and LED indicators ............................................. 10
Display .............................................................................. 12
Ports and connections...................................................... 14
4Configuring the device .....................................15
Installing the software ..................................................... 15
Connecting the hardware................................................. 15
Configuring the Flexor 500............................................... 17
Testing your setup............................................................ 20
5Making and receiving phone calls ...................22
Receiving calls.................................................................. 22
Making calls...................................................................... 22
Ending calls ...................................................................... 26
Volume.............................................................................. 26
Making calls (using CTI via an attached PC) .................... 26
6Using advanced phone features.......................28
Putting a call on hold........................................................ 28
Transferring calls............................................................. 28
Do-not-disturb.................................................................. 30
Call divert.......................................................................... 30
Forward busy.................................................................... 31
Forward unanswered ....................................................... 31
Reject anonymous calls ................................................... 31
Conference calls (3 Way Calls)......................................... 32
Voicemail .......................................................................... 33
Call list.............................................................................. 33
Call Waiting....................................................................... 34

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7Managing the device from the menus .............35
Network settings .............................................................. 35
Quality of Service.............................................................. 36
Region............................................................................... 37
Screen............................................................................... 38
Volume.............................................................................. 38
Ringer ............................................................................... 39
SIP accounts ..................................................................... 40
Firmware .......................................................................... 40
VLAN ................................................................................. 42
Diagnostics ....................................................................... 43
8Managing the device using web pages ............44
Accessing the Web pages................................................. 44
Web pages overview ......................................................... 45
Managing accounts .......................................................... 46
Setting a region ................................................................ 48
Viewing the call history .................................................... 49
Using the address book.................................................... 49
Call management ............................................................. 51
Flexor 500 Status.............................................................. 53
9Advanced configuration options.......................54
Voice settings.................................................................... 54
QoS (Quality of Service) settings ...................................... 55
Network settings .............................................................. 56
10 LAN Provisioning .............................................58
Introduction ...................................................................... 58
DHCP server configuration .............................................. 58
Configuration File specification ....................................... 59
LAN Provisioning error codes.......................................... 61
11 Troubleshooting...............................................62
Resetting to factory defaults ............................................ 62
Upgrading the firmware................................................... 63
Diagnostic messages ....................................................... 65
12 Installing the Voice Connect application..........68
About the Voice Connect software ................................... 68
Installing the Voice software............................................ 68

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Uninstalling the software................................................. 72
13 Specification ....................................................73
14 Copyright notices .............................................74
Camrivox........................................................................... 74
Table of Figures
Figure 3-1 - Flexor 500 LEDs and Buttons................................................................... 10
Figure 3-2 – Example of a typical screen ..................................................................... 12
Figure 3-3 - Flexor 500 Rear Connectors and Connections ........................................ 14

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1Introduction
Congratulations on becoming the owner of the Flexor 500. You will now be
able to make low-cost phone calls over the Internet.
A standard telephone connects to a telephone line and allows you to make
and receive calls over the PSTN network. These types of calls are known
as PSTN calls.
With the Flexor 500 installed, you are still able to receive PSTN calls.
When you make calls these are directed over the Internet; these types of
calls are known as VoIP calls.
To you as a user there is really no difference between making calls over
the Internet or calls over the PSTN network. The difference to you is in the
cost of the calls. VoIP calls are much cheaper than PSTN calls.
The Flexor 500 can receive calls from both Internet and PSTN sources.
Calls are made over the Internet and can be to both VoIP and PSTN
destinations.
It is possible to configure up to four separate telephone lines so that
several calls can be managed simultaneously.
The Flexor 500 has an hands free speaker and microphone (built in) and a
connector for an external headset (not provided).
In addition to providing low-cost calls, the Flexor 500 is packed with
enhanced phone features, including:
CTI (Computer Telephony Integration) that enables you to integrate your
phone with your PC, for example, synchronizing your Microsoft Outlook
address book with the Flexor 500.
Advanced phone functions such as Call Transfer, Call Hold and Three Way
Calling.
This User Guide will show you how to connect up and start using all the
features provided by the Flexor 500.

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Using this Document
Typographical conventions

Italic text is used for items you select from menus and drop-down
lists and the names of displayed web pages.
Bold text is used for text strings that you type when prompted by the
program, and to emphasize important points.
Special messages
This document uses the following icons to draw your attention to specific
instructions or explanations.
Provides clarifying or non-essential information on the
current topic.
Provides messages of high importance, including messages
relating to personal safety or system integrity.
Getting Support
For customer support please contact the company that supplied your
Flexor 500 product.
User manual and other updates can be found at:
http://www.camrivox.com/support/index.html
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2Safety information
Safety advice
For your safety, please adhere to the following safety instructions:
Do not obstruct the ventilation holes of the Flexor 500, or place anything
on top of it.
Place the Flexor 500 on top of a smooth, flat surface such as a table-top.
Do not open the Flexor 500. This voids the warranty.
Only use the provided power supply.
If the device or power supply appears damaged, do not use them and
contact your supplier for a replacement
Keep your unit dry, out of direct sunlight, and away from sources of heat.
Emergency calling
While the Flexor 500 contains features designed to facilitate emergency
calling, Camrivox Ltd. does not guarantee it is suitable for this purpose
and is not liable for any failure to contact the emergency services. Users
should ensure they have a secondary system with which they can make
emergency calls.

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3Getting to know the device
Parts check
Your package should arrive containing the following:
1. Flexor 500 body
2. Handset
3. Handset cable
4. Ethernet cable
5. Power Supply
6. Voice Connect CD
1.
2.
3.
4. 5. 6.

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Buttons and LED indicators
The Flexor 500 contains a number of buttons and lights called Light
Emitting Diodes (LEDs) that indicate the status of the unit.
Soft keys, function changes depending on cu rrent menu
Show current soft key function
LCD Screen
Headset Socket
Menu selection (up / d own)
R
eceived/Made Calls (idle sc reen)
Volume (During call)
Toggle Do Not Distu rb
Lit when Do Not Disturb active
Cancel / Backspace / Delete
Toggle mute, lit when active
Toggle headse t, lit when active
Toggle handsf ree, lit when active
Hold current call Lit when voicemail waiting
Call Status
Green - Available Red - Active
Red Flash - Call held Green Flash - Incoming Call Red / Green Flash - Problem
Keypad for alphanumeric
input.
Figure 3-1 - Flexor 500 LEDs and Buttons

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Indicator Type Function
Button /
LED
Do not disturb button.
Pressing this directs all incoming calls to your
voicemail. This can be useful on occasions
when you do not wish to be disturbed, or when
you are away but expecting an important call
and wish to check the message remotely
(through your VoIP provider’s voicemail
system).
Directing calls to voicemail diverts calls
immediately, i.e. the telephone will not ring at
all.
The LED is illuminated red when the phone is
set to divert calls to voicemail.
See
Voicemail on page 33 for additional
information on voicemail configuration.
LED Message waiting indicator.
This indicator is illuminated red when there
are new voicemail messages waiting. See page
32 for details of accessing voicemail.
Button Hold button.
Puts the current call on hold. Press this again
to return to the call.
Button /
LED
Mute button.
Pressing this mutes the audio. The button is
illuminated when the audio is muted.
Button /
LED
Headset button.
This button selects the (optional) headset for
audio. The LED is illuminated when the
headset is in use.
Press this to answer an incoming call using the
headset or to hang up any call using the
headset.
Button /
LED
Speakerphone button.
This button selects the speaker and
microphone for audio. The LED is illuminated
when the speaker is selected.
Press this to answer an incoming call using the
speaker or to hang up any call using the
speaker.
If the headset or the handset is in use then
pressing this switches the audio to the
speaker.
1
2
3
4
Button /
LED
The Flexor 500 supports up to four telephone
lines. The buttons are used to switch between
these.
The LED is:
•Solid green when line available
•Flashing green when incoming call
•Solid red when line in use/on call
•Flashing red when on hold

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CButton Cancel..
Aborts current operation or deletes last
character from entered data.
During a call this disconnects the current call.
0-9, *, # Buttons Standard telephone keys.
Up, Down Buttons Used for menu navigation and to set the
volume during a call.
Access call history from idle state.
Soft keys Buttons These are the four buttons below the display.
The use varies but is indicated with the bottom
line of text on the display.
Display
The Flexor 500 has a display that can show up to six lines of text. Figure 3-2
shows a typical display.
Figure 3-2 – Example of a typical screen
The first line of text on the display describes the current screen. This has
light text on a dark background and is referred to as the
title bar .
The bottom line of the screen has text that relates to four of the buttons.
These buttons are referred to as the
Soft Keys in this document. These
are used for different purposes in the various screens. In the current
example only two of the four soft keys have functions associated with
them.
Data Input
The numeric keys are used in various modes. In some cases they are
simply used for entering numbers, in other cases they are used to enter
text.
The title bar shows an icon on the left to indicate how the numeric keys
are currently used.
Icon Function
None The numeric keys are not used.
123 Numeric keys are used to enter digits. The cancel
button can be used to delete the last digit. Note that
numeric entry has a maximum value so that further
keys will not be accepted if the numeric value would be

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too large.
ABC Numeric keys are used to enter text in uppercase.
Keys are pressed repeatedly to cycle through the
characters on a particular key.
abc Numeric keys are used to enter text in lowercase.
Keys are pressed repeatedly to cycle through the
characters on a particular key.
010 Numeric keys are used to enter binary. Only 0 and 1
will be accepted.
#*@ A table of symbols is provided to allow other
characters to be entered.
In the text entry modes the # key is used to switch between upper and
lower cases. The * key switches to a table of symbols to allow non-text
characters to be entered. Spaces are entered using the 0 key.
Audio Source
In a similar way to the data entry mode there are icons shown on the right
of the title bar. These are used to indicate the currently active audio
source.
Icon Function
None No audio active
Audio uses the speaker.
Audio uses the headset.
Audio uses the handset.
The audio source is also shown using the headset and speaker LEDs
when these are active.
Back light
There is a backlight feature for the display that is designed to make it
easier to see in some conditions. The light is activated when the phone is
being used for making a call or the menus are being navigated and
switches off automatically to save power.
The brightness can be altered or the light disabled and this is described in
Screen on page 38.

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Ports and connections
The rear panel contains the ports for the unit's data and power
connections.
Figure 3-3 - Flexor 500 Rear Connectors and Connections
Socket Function
DC 5V Connects to the power supply using the supplied
power cable.
LAN Connects to your LAN Ethernet switch using the
supplied Ethernet cable
PC Connects to your PC using an Ethernet cable.
The handset is connected to the right side of the device using the cable
provided.
In addition to the rear panel there is a connector on the side for a headset.
This takes a 2.5 mm. jack plug with the wiring (starting from the tip) as
follows.
•Microphone
•Speaker
•Ground

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4Configuring the device
This chapter provides basic instructions for connecting the Flexor 500 to
your PC and to the Internet and instructions on configuring the device.
This chapter assumes that you have already established a broadband
service with your Internet service provider (ISP) or have an Internet
connection via a LAN. These instructions provide a basic configuration that
should be compatible with your home or small office network setup. Refer
to the subsequent chapters for additional configuration instructions.
Installing the software
It is highly recommended that the Voice Connect application is installed
before connecting the device. This provides additional features and helps
with configuring the Flexor 500.
For more information on the Voice Connect software, see
Installing the Voice Connect application on page 68.
Connecting the hardware
This section describes how to connect the device to the power outlet and
your computer(s) network.
The single-page Installation Sheet provided in the packaging with the
Flexor 500 should be referred to for instructions and help on cabling.
For detailed connection information see Figure 3-3 - Flexor 500 Rear
Connectors and Connections on page 14.
If your LAN Ethernet switch has a spare connection then connect the
Ethernet cable from this connection to the LAN port on the Flexor 500.
If there is no spare connection then unplug your PC from the network and
connect the cable from the LAN Ethernet switch to the Flexor 500 LAN
port. Connect another cable from the Flexor 500 PC port to your PC
network card.
It is important that the PC and the Flexor 500 are on the same local
network.
The steps to follow to connect the Flexor 500 are described below.
Step 1. Connect the Ethernet cables and handset
Connect the provided Ethernet cable from a network connection to the
LAN port on your device.
If you require a network connection for a PC and your network router does
not have a spare connection then connect your PC to the PC socket on the
Flexor 500 using another Ethernet cable.
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Connect one end of the handset cable to the socket on the left side of the
Flexor 500 base and the other end to the handset.
Step 2. Attach the power connector
Connect the AC power adapter to the Power connector on the back of the
device and plug the adapter into a wall outlet or power strip.
Only use the power adapter that is supplied with the device.
Turn on the power to the Flexor 500. The Flexor 500 will start up and
assuming it is connected to your local area network via an Ethernet cable
it will try to determine the settings to work with your network.
The display on the Flexor 500 shows the progress of this process. It
initially shows the Flexor logo and then shows a screen similar to the one
below. During this process the line LEDs will flash, alternating between
red and green.
There are four stages to the process to detect settings. Each stage shows
“OK” when it has passed or “Fail” if an error occurs. The section
Troubleshooting on page 62 provides details of what to do if this occurs.
The Ethernet stage indicates whether the network cables have been
connected. LAN indicates whether a local network has been detected and
a valid address configured. Internet shows whether a connection to the
external Internet has been established. The SIP account represents
whether a voice account has been configured and validated with the
remote server.
If the process is successful the screen will show the current time as
shown below.
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Once this screen is shown it should be possible to make calls.
If you wish to manually change the network setting see section
Network
settings
on page 35 for more information.
If your Flexor 500 has been supplied to you by your Voice
Over IP Operator or ITSP then you probably do not need to
configure the device. Once connected correctly the Flexor
500 will configure itself automatically with your operator’s
settings enabling you to make calls straight away. If this is
not the case see Configuring the Flexor 500 below.
If the device has not been supplied configured by your ITSP then the
process will stop at the SIP account stage and then display a screen with
the management web page details.
The web page URI has the form shown but the exact address depends on
your network settings.
In this case the device needs to have the account configured from the
management web pages as described below.
Configuring the Flexor 500
This section describes how to configure the Flexor 500 using the Flexor
500 management web pages. Follow Step 1b if using VoiceConnect, else
follow Step 1a.
Step 1a. Accessing the web pages without using VoiceConnect
If you have not installed the Voice Connect application, you will need to find
the URL used to access the Flexor 500 management web pages.
The management web page address can be found by pressing the
IP soft
key during the start up process or from the
IP Address option on the main
menu.
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This shows the IP address assigned to the phone which can be entered
into the browser.
The exact address may vary but should have a similar format to the one
shown.
If you have problems with either steps 1a or 1b, or when
picking up an attached telephone handset you hear a
diagnostic message, please see Troubleshooting on page 62.
Step 1b. Accessing the web pages using VoiceConnect
Assuming VoiceConnect application from the supplied CD is installed and
running, once the Flexor 500 and PC are on the same network and
powered-up, the following dialog box will be displayed after a short time
(up to 30 seconds):
Click on Configure Now.
Step 2. Configuration pages
Having followed step 1a or step 1b you should now see a web page
displaying the Flexor 500 management web pages:
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There is a message area towards the top of the page that shows the
current status. If your telephone has not been configured then the
message area shows a warning that a service provider has not been
selected. The bottom part of the page is then used for a configuration
wizard to set your user account.
Step 3. Select your country
The first task is to select your country. The Flexor 500 will attempt to
automatically detect which country you are in as shown below:
If you wish you can override this setting by choosing an alternative country
from the Region or country pull-down menu. Once you are happy with
your country selection, click on Next >.
Step 4. Configure your VoIP account
Now you must configure your VoIP account settings so that you can make
VoIP calls over the Internet:
Choose the name of your ITSP (Internet Telephony Service Provider) from
the list box.
If your ITSP is not displayed in the list box, click on the here
link to enter your settings manually. Refer to Managing
accounts on page 46 for more information.
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Click on Next >. Now enter your VoIP account details:
Your ITSP should have provided you with a user name and password,
either by email or by post. Enter these details along with (optionally) your
own name.
Click on Finish. A message is displayed briefly, informing you that the
device is contacting your ITSP to verify your account details.
Click on Return Home. The home page is displayed with a message
informing you that the device is connected and working properly:
Setup complete
The above steps are the only configuration tasks that are required in order
to begin using your Flexor 500. You should now be able to make telephone
calls.
For more information about the Flexor 500 management web pages refer
to
Managing the device using web pages on page 30 .
Testing your setup
Once you have connected the device and configured it you should check
the following to ensure that everything is working correctly.
Firstly, if the time is shown correctly this indicates that the device has
managed to access the internet to read the current time.
When your telephone is configured with a valid ITSP at least one of the line
buttons should be illuminated in green. This indicates that you have a line
available to make and receive calls.