Cannondale Mavaro Neo Configuration guide

WARNING
READ THIS SUPPLEMENT AND YOUR
CANNONDALE BICYCLE OWNER’S MANUAL.
Both contain important safety information. Keep
both for future reference.
Owner’s Manual Supplement
Mavaro Neo
English

Safety Messages
In this supplement, particularly important information
is presented in the following ways:
WARNING
Indicates a hazardous situation which, if
not avoided, may result in death or serious
injury.
NOTICE
Indicates special precautions that must be
taken to avoid damage.
The following symbols are used in this manual:
Symbol Name Description
NGLI-2
NGLI2 synthetic grease Apply NGLI2 synthetic grease.
CRB-GEL
Carbon gel Apply carbon gel (friction paste) KF115/
2
Medium-strength
removable thread lock Apply Loctite® 242 (blue) or equivalent.

1
CONTENTS
Identification .......................................2
Safety Information.......................... 38
Key ........................................................9
Technical Information.................. 1021
Replacement Parts...................... 2225
EBike Maintenance....................2628
Notes ..................................................29
Cannondale Supplements
This manual is a “supplement” to your
Cannondale Bicycle Owner’s Manual.
This supplement provides additional and
important model specific safety, maintenance,
and technical information. It may be one of
several important manuals/supplements for
your bike; obtain and read all of them.
Please contact your Authorized Cannondale
Dealer immediately if you need a manual or
supplement, or have a question about your bike.
You may also contact us using the appropriate
country/region/location information.
You can download Adobe Acrobat PDF versions
of any manual/supplement from our website:
www.cannondale.com.
Contacting Cannondale
Cannondale USA
Cycling Sports Group, Inc.
1 Cannondale Way,
Wilton CT, 06897, USA
1800726-BIKE (2453)
Cycling Sports Group Europe B.V
Mail: Postbus 5100
Visits: Hanzepoort 27
7570 GC, OLDENZAAL, Netherlands
[e-mail]
www.cannondale.com
International Distributors
Consult our websIte to identify the appropriate
Cannondale Dealer for your region.
Your Cannondale Dealer
To make sure your bike is serviced and
maintained correctly, and that you protect
applicable warranties, please coordinate all
service and maintenance through your
Authorized Cannondale Dealer.
NOTICE
Unauthorized service, maintenance, or
repair parts can result in serious damage
and void your warranty.
Drive System
WARNING
MANUFACTURER’S INSTRUCTIONS  In addition
to this supplement, you must read and follow the
manufacturer’s instructions for all components of
the drive-assist system:
Drive Unit Battery
Display/Control Unit Charger
Manufacturers’ instructions contain important
operations, service and maintenance information.

2
Mavaro Neo OMS
IDENTIFICATION
Parts of Your EBike
138225 Rev 1 (07/20)
IDENTIFICATION
5
8
12
6
2
1
10
9
13
11
3
4
5
7
14
Serial Number
The serial number is located on downtube. It
is a 7-character code. Use this serial number
to register your bike.
To register your bike: go to the
Product Registration section of our
website at www.cannondale.com
Record YOUR Serial Number here:
________________________________________
Actual bike appearance will dier.
Parts of Your EBike
Identification
1. Drive Display
2. Drive Unit
3. Battery Cover
4. Key
5. Charge Port
6. Frame Serial Number
7. Wheel Sensor
8. Rear Light
9. Headlight
10. Daytime Running Light
11. Adjustable Stem
12. Kickstand
13. Wheel Lock
14. Taillight

3
Safety Information
Intended Use
SAFETY INFORMATION
Intended Use
The intended use of all
models is
ASTM CONDITION 2,
General Purpose Riding.
What is an EBike?
Electric bikes, also known as “EBikes,” are
bicycles equipped with an electric
pedal-assist drive system. An EBike IS NOT
a moped or motorcycle. EBikes share
components common with pedal-only bikes.
What is a Drive System?
The drive-assist system consists of a drive
unit, a battery, a computer control, and various
electronic components (harness wires,
sensors, and switches). There are many
dierent drive-assist systems for diering
uses and bike types. Likewise there are various
drive-assist system manufacturers (Shimano,
BOSCH, Bafang, Yamaha, etc.)
How does the Drive System work?
It is important to know that when the
drive-assist system is turned ON, the drive
unit engages to provide power only while you
are pedaling.
The amount of power provided by the drive
unit depends on your pedaling force and on
the assistance mode/level you set with the
handlebar control unit. At anytime, if you stop
pedaling, the drive-assist will dis-engage.
In all modes/levels, the drive-assist system
power reduces progressively and cuts o as
the bike reaches the maximum allowable
speed. The drive-assist re-engages when
speed drops below the maximum allowable
speed as long as the pedals are turning.
Whenever the drive-assist system is turned
OFF, you can pedal the bike normally. The
drive system will not engage.
WARNING
Understand your bike, its drive-assist sys-
tem, and the intended use of both. Using
your bike the wrong way is dangerous.
Please read your Cannondale Bicycle
Owner’s Manual for more information about
Intended Use and Conditions 15.
Servicing
WARNING
This supplement may include procedures
beyond the scope of general mechanical
aptitude.
Special tools, skills, and knowledge may be
required. Improper mechanical work
increases the risk of an accident. Any
bicycle accident has risk of serious injury,
paralysis, or death.
To minimize risk we strongly recommend
that owners always have mechanical
work done by an Authorized Cannondale
Dealer.

4
Mavaro Neo OMS
Safety Information
Compliance/Regulation
138225 Rev 1 (07/20)
Compliance/Regulation
WARNING
YOU MUST OBEY ALL LOCAL LAWS & REGULATORY REQUIREMENTS - It is your responsi-
bility to identify and to follow all local laws and regulations necessary for legal compliance.
Compliance with local regulations is critical to the safety of the rider and of others where the bike
is used.
Here are some important specifications related to compliance with local laws:
VEHICLE CLASS - A definition (California, USA) of the dierent types of EBikes, EBike
labeling, and legal use areas, including any required additional equipment, registration, and
applicable rider age restrictions.
VEHICLE CATEGORY - A definition of the European Union of the dierent types of an EBike,
who may use them and where they may be used, necessary additional equipment such as
lighting and signaling devices, as well as any necessary insurance and licensing.
OBSERVE MINIMUM OPERATOR AGE - Follow any national, state, or local laws for any
minimum age restrictions for the operator of the EBike.
Ask your local Authorized Cannondale Dealer for more information about operating an electrically
assisted pedal bicycle in your area.

5
Safety Information
Operation
Operation
WARNING
Always wear an approved bicycle helmet and all other protective gear (e.g., gloves, pads, and
cycling shoes).
Importance of practice & rider training - Before you ride this bike, practice riding in a safe area
free from hazards. Take time to learn the bike’s controls and performance. Practice the controls
and to gain the experience necessary to avoid the many hazards you will encounter while riding.
Do not ride “hands-o - Keep your hands on the handlebars when riding the bike. If you remove
your hands from the handlebar while riding, you can lose control of the bicycle and crash.
Changing the assistance level while riding - Changing the drive-assistance level while riding will
increase or decrease the acceleration of the bike. You should anticipate this change in speed and
react appropriately depending on the riding conditions such as on slippery trails, tight turns, or
unstable or uneven surfaces. Set assistance level to “eco” (lowest assist) or to “o” before
descending technical trails, (e.g., tight downhill switchbacks).
When not riding - Turn the drive system o to prevent unauthorized use.
Do not ride the e-bike without the battery - Make sure the battery is fully charged before every
ride to help ensure adequate battery power for necessary lighting and for the drive system.
Do not remove any lighting or reflectors and do not ride if they do not work.
Do not allow children to operate or to come into contact with the e-bike or its parts.
Only turn the drive system on when you are seated ready to ride.
Accidental activation - Always disconnect the battery from the bike before working on the
bicycle. If you transport the bike by car or by airplane, obey local regulations regarding trans-
porting a bicycle with a drive system battery. Accidental activation of the bicycle drive system
can result in serious injury.
continued next page

6
Mavaro Neo OMS
Safety Information
Operation
138225 Rev 1 (07/20)
continued from previous page...
Wired system control - If the drive system control device is detached from the mount or if the
cables are disconnected or damaged, the drive system will automatically shut o. If this
happens, you will have to stop the bike, turn the system o , re-attach the computer to the base,
and then turn the system back on to resume operation.
Wireless system control - In wireless control systems, the operation of the drive system is
controlled using radio frequencies without physical attachment. Therefore, ON/OFF activation is
determined by software programming. Please consult the manufacturer’s instructions for
information on preventing accidental activation or on restarting the drive system in the event of a
recovery from a drive system fault.
Your insurance policies - Your insurance policies (e.g., liability, property, and injury) may not
provide coverage for accidents involving the use of this bicycle. To determine if coverage is
provided, you should contact your insurance company or agent. Also, make sure your speed
e-bike is insured and registered according to the local laws.
Ride sensibly and safely around others - the application of power by means of the electric
motor assist means that riders can reach high speed. Riding faster increases the risks of serious
accidents.
Watch out for other vehicles, cyclists, pedestrians, and animals where you ride - Always
operate under control and at a safe speed. Others may not be aware of you. It is your responsibil-
ity to anticipate and to react to avoid accidents.
E-bikes are heavier than ordinary bikes - always park the bike in a suitable safe area away from
children, cars or animals that may come into contact with it. Park the bike so that it cannot fall
over and possibly result in injuries.
Do not ride into or attempt to ride through water or to submerge any part of the bike - If you
ride through water you can lose control of the bike or the drive-assist system can become
disabled or damage.
You can be severely injured, paralyzed, or killed in an accident if you ignore these warnings.

7
Safety Information
Operation
Batteries & Chargers
WARNING
REPLACEMENT - Only use the battery pack and charger indicated in the Specifications
section of this supplement. Do not use other batteries or chargers. Do not use the charger to
charge other batteries.
PREVENT DAMAGE - Do not drop the battery or charger. Do not open, disassemble, or modify
the battery or charger. There are no user-serviceable parts inside.
Keep the battery out of intense sunlight and away from heat. Excessive heat will damage the
battery.
Keep battery away from paper clips, coins, keys, nails, screws, or other small metal items to
prevent shorting exposed battery contacts. Shorting battery contacts can cause severe burns,
fire, or an explosion.
STORAGE & TRANSPORTATION - When the battery is not in use in the bicycle, its transporta-
tion is subject to hazardous materials regulation. Special packaging and labeling requirements
may exist. Contact local authorities for specific requirements. Never transport a damaged
battery. Insulate battery contacts before packaging. Package the battery inside a shipping
container to prevent damage. The battery must be removed before flying and may be subject to
special handling by the air carrier.
CHARGING - Bring the battery and charger indoors and allow to reach room temperature before
charging. Make sure charger and A/C outlet are the same voltage.
Locate both charger and battery indoors in a clean, dry area with good ventilation to charge.
Make sure the area is free from combustibles to avoid fire from sparks or from over-heating.
Keep charger ventilation openings unobstructed. Do not cover the charger or the battery.
Disconnect the battery from the charger unit when fully charged. Do not leave a fully-charged
battery connected to the charger. Unplug the charger from the wall outlet when not in use.
Maintain the battery and the charger as directed by the manufacturer’s instructions.
DISPOSAL- Battery pack and charger contain regulated materials and must be disposed/
discarded in accordance with national and/or with local laws. Do not discard the battery/charger
into fire, into water, or into ordinary household waste/garbage. Instead, take to a waste facility/
recycler.
FAILURE TO OBSERVE THESE WARNINGS CAN RESULT IN ELECTRICAL FIRES, EXPLO
SIONS, SEVERE BURNS, OR ELECTROCUTION.

8
Mavaro Neo OMS
Safety Information
Operation
138225 Rev 1 (07/20)
Commuting
WARNING
EQUIPMENT - Any bicycle, including an
EBike must be properly equipped for
commuting including any legally-required
lights, signals, and registrations. Ask your
Authorized Cannondale Retailer if
commuting is within the scope of your
bike’s intended use and if your bike is
properly equipped for commuting.
DANGERS  Operating an E-bike as a
commuting vehicle is no less dangerous
than operating an ordinary pedal bike or
automobile. EBikes are certainly not
designed to protect you in a crash. Do not
assume the bike or its drive capability will
protect you or keep you from being
involved in a serious accident.
NIGHT RIDING- Riding at night on an
EBike or on a pedal-only bike is very
hazardous.
Read the topic “Riding at Night” in your
Cannondale Bicycle Owner’s Manual for
more information on the many hazards of
riding at night.
You must operate with a very high degree
of awareness and precaution to only
reduce the risk of death or serious injury.
No Modification
WARNING
DO NOT MODIFY THIS BICYCLE/DRIVE
SYSTEM IN ANY WAY FOR ANY REASON.
Doing so can result in severe damage, in
faulty or in dangerous operating conditions,
or in violation of local laws.
Dealers and Owners MUST NOT change,
alter, or modify in any way the original
components of the bicycle or drive-assist
system (e.g., the specified sizing of the
gear ratios, i.e., the front chainrings and rear
cogs).
Attempts to “hot-rod” or to “improve” the
speed of the bike are dangerous to the rider.
Use only specified Cannondale and/or
manufacturer drive-assist service and
replacement parts.

9
Key
Using the Key
1. Main Key
2. Spare Key
a. Serial Number
12345
12345
a
1
2
Please Note:
After multiple rides and bike-washes, the
battery lock can become dry and dicult to
use. To maintain, whenever you lubricate your
bike chain, place a few drops of chain oil on
the key, insert the key and operate the lock,
then remove and wipe the key clean.
Record YOUR Key Serial Number here:
________________________________________
NOTICE
Don’t ride with the key in the battery
lock.
Always remove the key from the lock after
using it. Keys may be stolen or break o
accidentally in the lock. Keep your spare
key in a safe place.
KEY
1
2
3
Using the Key
This illustration shows a key (1) inserted in the
battery lock mechanism located on the left
side of the bike near the headtube.
To access the key hole, use your finger to lift
the tethered key cap out of the frame hole.
Remove battery cover before turning the
key. Cover is independent from battery
A key is used to secure the battery lock
mechanism.
The drive system may be activated by this
same key. Please consult the drive system
owner/operator manuals to determine.
Please record the key serial number for future
use and key replacement.
If your keys are ever lost or stolen, or if you
would like additional spares, please contact
the key manufacturer indicated in the “Speci-
fications” in this manual.
You can take the drive system display with
you for more theft protection.

10
Mavaro Neo OMS
Technical Information
Specifications
138225 Rev 1 (07/20)
TECHNICAL INFORMATION
Specifications
Item Specification
Drive System
Bosch Performance Line CX
Bosch Performance Line
Bosch Active Line Plus
Battery Bosch Powertube 625Wh
Bosch Powertube 500Wh
Drive-Assist Owner’s Manual https://www.bosch-ebike.com/
Head Tube Cannondale Si
Headset Integrated, Cannondale HeadShok 1.56”
Bottom Bracket: Type/Width Bosch Drive Unit
Front Derailleur N/A
Seat Post: Dia./Binder 31.6mm/36.4mm
Min. Seat Post Insert 65mm
Max. Seat Post Insert SM: 190mm MD: 270mm LG:330mm
Tire Size x Max. Tire Width 700c x 48mm
Brakes: Mount Type / Min./Max. Rotor Dia. RR: Post Mount / 160mm/180mm
Axles: Type/Length RR: QR/1359mm or Internal Gear Hub
Intended Use ASTM CONDITION 2: General Purpose Riding
Max. Weight Limit: Total
(Rider+All Equipment) 330 lbs/150kg
Technical Features:
• Interchangeable Rear Sliding Dropouts
• Headtube Water Bottle Mounts
• Daytime Light (Headtube integrated)

11
Technical Information
Geometry
C
EK
G
B
A
IJ
D
O
L
M
F
H
N
75 mm
Geometry
Dimensions = centimeter
Item Size SM MD LG
ASeat Tube Length 44 52 58
BTop Tube Horizontal 58 60.5 63.8
CHead Tube Angle 69° 69° 69°
DSeat Tube Angle Eective 72° 72° 72°
E Standover 40 40 40
FHead Tube Length 13.4 13.4 16
G Wheelbase 111.8 114.3 117.7
H Front Center 64.1 66.6 70
I Chain Stay Length 48.8 48.8 48.8
J Bottom Bracket Drop 7.9 7.9 7.9
K Bottom Bracket Height 28.4 28.4 28.4
L Fork Rake 4.5 4.5 4.5
M Trail 9.1 9.1 9.1
N Stack 64.7 64.7 67.2
O Reach 37 39.5 42

12
Mavaro Neo OMS
Technical Information
Adjustable Stem
138225 Rev 1 (07/20)
Adjustable Stem
Stem Angle Adjustment
Raised Stem
Lowered Stem
CAP BOLT
(shown loosened)
CAPS
(shown disengaged 2-3mm)
MAX marking
MIN marking
M8
15-18 N·m
teeth
1. Using a 6mm Allen wrench, turn the M8 cap bolt counter-clockwise. Carefully check if both side
caps are released, leaving a 23mm gap to the stem body.
2. Adjust the stem angle by rotating the stem body up or down. Ensure the stem angle adjust-
ment DOES NOT cover the position marked MAX or MIN or aect the function of the internal
cable routing.
3. When re-tightening the M8 cap bolt after the stem angle has been adjusted, ensure the teeth on
both side caps fully engage the teeth on the stem body. If they don‘t, stop tightening the cap
bolt, slightly rotate the stem body until the teeth are fully engaged, and re-tighten the cap bolt.
4. Tighten the M8 cap bolt to 1518Nm using a torque wrench to eliminate any stem play.

13
Technical Information
Adjustable Stem
Handlebar Adjustment
M5 FACE PLATE
BOLTS
> 1 mm
> 1 mm
1
23
4
HANDLEBAR
STEM Rotate Up
Rotate Down
7-8 N·m
Evenly tighten in stages
1. Using a 4mm Allen wrench, turn the M5 face plate bolts counter-clockwise, releasing the bolts
until the bar is adjustable.
2. Adjust/rotate the handlebar to meet the required position and angle.
3. Once the handlebar is adjusted, use a torque wrench with a 4mm Allen driver to tighten the M5
bolts clockwise according to the sequence specified above. Following this sequence applies
force evenly across the stem face plate and handlebar.
4. Repeat Step 3 until 78Nm of torque has been evenly applied to each faceplate bolt.
5. Ensure the handlebar doesn‘t move and that even gaps of approx. 1mm exist between the face
plate and stem body per the above diagram.

14
Mavaro Neo OMS
Technical Information
Adjustable Stem
138225 Rev 1 (07/20)
Kiox Display Holder Adjustment
UPPER HOLDER
LOWER HOLDER
FIXING BOLT
DISPLAY UNIT
Rotate Up
Rotate Down
M4
2-3 N·m
(Handlebar not shown for clarity)
M5 BOLTS
1. Using a 4mm Allen wrench, turn the M4 bolts on the bottom of the lower holder counter-clock-
wise until the KIOX display holder can be adjusted.
2. Adjust the holder by rotating up or down to meet preferred display unit viewing angle.
3. Use a torque wrench to tighten the M4 fixing bolt to 23Nm. Ensure the holder is secure to
prevent slippage while riding.

15
Technical Information
Adjustable Stem
Cable Connect To Kiox Display (Service Centers Only)
2-3 N·m
(Handlebar not shown for clarity)
USB PORT
FIXING BOLT
(loosened)
on lower step
Inside
raised
feature
touching
faceplate
FIXING BOLT
on upper step
Tilted away
from faceplate
M5 BOLTS
Interface with the KIOX display is limited to authorized drive system service professionals. The
software communications tools are not available to consumers.
1. Using a 4mm Allen wrench, turn the M4 bolts on the bottom of the lower holder counter-clock-
wise until the KIOX display holder can be adjusted.
2. Loosen the fixing bolt so the holder can be lifted away from the face plate, then raise the holder
so the fixing bolt seat is on the lower step of lower holder (reference above-left illustration).
3. When you can see the USB port on the rear of the holder, open the gate and connect the USB
cable to upgrade software or to download records.
4. When you’ve finished updating the unit, carefully disconnect the USB cable, place the M5 bolt
back to upper step of lower holder, also make sure the inside raised feature of holder is touch
the face plate, see above-right illustration.
5. Use a 4mm allen wrench or torque-wrench to tighten the M4 bolt, to 23Nm. Double check that
the holder is securely located and well fixed, to prevent it from coming loose when riding.

16
Mavaro Neo OMS
Technical Information
Daytime Running Light
138225 Rev 1 (07/20)
Daytime Running Light
How it works:
• It turns ON automatically in daylight
conditions when the drive system is
turned on. It is supplied power via the
drive system.
• It turns OFF automatically at low-light-
ing, dusk, and at night conditions or
when the drive system is powered o.
• It is independent of the ON/OFF state of
any other lights on the bicycle.
Headlight - a
high-intensity light.
DAYTIME RUNNING LIGHT
Comes on only during daytime.
WARNING
Intended - to be used at daytime to increase
rider visibility to other cyclists, to pedestrians,
and to motorists.
Not intended - to illuminate the road, road
hazards, or use at night. It is not a bright/
high-intensity cycling light intended to
illuminate the road or hazards in the road.
Please read your Cannondale Bicycle Owner’s
Manual for information about dierent types
of bicycle lighting.
You can be severely injured, paralyzed or
killed in an accident if you ignore these
warnings.
Photo-electric sensor.
Do not cover!

17
Technical Information
Cable Routing Overview
SP
RD
RD
RB
RB
FB
SP
RL
FB
Cable Routing Overview
RB  Rear Brake Line
FB  Front Brake Line
SP  Seat post Remote (optional)
RD  Rear Derailleur Housing
CP Charge Port
Please Note:
Do not attempt to work on the cable routing yourself. Due to the complex nature of the parts and
the level of disassembly required to gain access, have any repairs or replacements of the battery,
cables or hose parts identified performed by an authorized Cannondale e-bike service center.
Identification

18
Mavaro Neo OMS
Technical Information
Cable Routing Overview
138225 Rev 1 (07/20)
SP
RD
RD
RB
RB
FB
SP
RL
FB