Cannondale Moterra Neo Shimano DU-E7000 Configuration guide

READ THIS SUPPLEMENT AND YOUR
CANNONDALE BICYCLE OWNER’S MANUAL.
Both contain important safety information. Keep
both for future reference.
Moterra Neo
Shimano DUE7000
English
Owner’s Manual Supplement

SAFETY MESSAGES:
In this supplement, particularly important information is presented in the following ways:
Indicates a hazardous situation which, if not avoided,
may result in death or serious injury.
NOTICE
Indicates special precautions that must be taken to
avoid damage.
SYMBOLS:
NLGI-2
NGLI2 synthetic grease Apply NGLI2 synthetic grease.
ANTI-S
Anti-Sieze Lubricant Apply Permetex® Anti-Sieze Lubricant
2
Medium-strength removable thread
lock Apply Loctite® 242 (blue) or equivalent.
N·m Tightening torque in Newton meters.
ILLUSTRATIONS:
Throughout this manual, all product images, graphics, and figures shown are for illustration
purposes only and may not be an exact representation of the product.

1
Contents
Safety Information.......................... 29
Technical Information................. 1023
Replacement Parts............................24
Maintenance ......................................26
Notes ..................................................28
Cannondale Supplements
This manual is a “supplement” to your
Cannondale Bicycle Owner’s Manual.
This supplement provides additional and
important model specific safety, maintenance,
and technical information. It may be one of
several important manuals/supplements for
your bike; obtain and read all of them.
Please contact your Authorized Cannondale
Dealer immediately if you need a manual or
supplement or have a question about your bike.
You may also contact us using the appropriate
country/region/location information.
Download available manuas or supplements
from our website: http://www.cannondale.com.
Contacting Cannondale
Cannondale USA
Cycling Sports Group, Inc.
1 Cannondale Way
Wilton, CT 06897, USA
1800726-BIKE (2453)
CSG Europe (Woudenberg)
Cycling Sports Group Europe B.V.
Geeresteinselaan 57
3931JB Woudenberg
The Netherlands
International Distributors
Consult our website to identify the appropriate
Cannondale Dealer for your region.
Your Cannondale Dealer
To make sure your bike is serviced and
maintained correctly, and that you protect
applicable warranties, please coordinate all
service and maintenance through your
Authorized Cannondale Dealer.
NOTICE
Unauthorized service, maintenance, or
repair parts can result in serious damage
and void your warranty.
138684 Rev 1 (03/22)

2
Moterra Neo - Shimano DUE7000
Safety Information
Intended Use
138684 Rev 1 (03/22)
Intended Use
The intended use of
all models is ASTM
CONDITION 4,
All-Mountain.
Understand your bike and its intended use.
Using your bike the wrong way is dangerous.
Please read your Cannondale Bicycle
Owner’s Manual for more information about
Intended Use and Conditions 15.
What is an EBike?
Electric bikes, also known as “EBikes,” are
bicycles equipped with an electric pedal-assist
drive system. EBikes share components
common with pedal-only bikes.
What is a Drive System?
The drive-assist system consists of a drive
unit, a battery, a computer control, and various
electronic components (harness wires,
sensors, and switches). There are many
dierent drive-assist systems for diering
uses and bike types. Likewise there are various
drive-assist system manufacturers (Shimano,
BOSCH, Bafang, Yamaha, etc.)
How does the Drive System work?
It is important to know that when the
drive-assist system is turned ON, the drive
unit engages to provide power only while you
are pedaling.
The amount of power provided by the drive
unit depends on your pedaling force and on
the assistance mode/level you set with the
handlebar control unit. At anytime, if you stop
pedaling, the drive-assist will dis-engage.
In all modes/levels, the drive-assist system
power reduces progressively and cuts o as
the bike reaches the maximum allowable
speed. The drive-assist re-engages when
speed drops below the maximum allowable
speed as long as the pedals are turning.
Whenever the drive-assist system is turned
OFF, you can pedal the bike normally. The
drive system will not engage.
Understand your bike, its drive-assist
system, and the intended use of both. Using
your bike the wrong way is dangerous.
Safety Information

3
Safety Information
Drive System
Drive System
MANUFACTURER’S INSTRUCTIONS - In
addition to this supplement, you must read
and follow the manufacturer’s instructions
for all components of the drive-assist
system:
Drive Unit Battery
Display/Control
Unit
Charger
Manufacturers’ instructions contain
important operations, service and
maintenance information.
Servicing
This supplement may include procedures
beyond the scope of general mechanical
aptitude.
Special tools, skills, and knowledge may be
required. Improper mechanical work
increases the risk of an accident. Any
bicycle accident has risk of serious injury,
paralysis or death.
To minimize risk we strongly recommend
that owners always have mechanical work
done by an Authorized Cannondale Dealer.
No Modification
DO NOT MODIFY THIS BICYCLE/DRIVE
SYSTEM IN ANY WAY FOR ANY REASON.
Doing so can result in severe damage, in
faulty or in dangerous operating conditions,
or in violation of local laws.
Dealers and Owners MUST NOT change,
alter, or modify in any way the original
components of the bicycle or drive-assist
system (e.g., the specified sizing of the
gear ratios, i.e., the front chainrings and rear
cogs).
Attempts to “hot-rod” or to “improve” the
speed of the bike are dangerous to the rider.
Use only specified Cannondale and/or
manufacturer drive-assist service and
replacement parts.
Trailers or Child Carrier or
Child Seats
Do not attach a trailer, CHILD CARRIER or
child seat to this bicycle.
Attachment of a trailer or child seat to this
bicycle can result in a serious accident
leading to serious injury or death.

4
Moterra Neo - Shimano DUE7000
Safety Information
Operation
138684 Rev 1 (03/22)
Operation
Always wear an approved bicycle helmet and all other protective gear (e.g., gloves, pads, and
cycling shoes).
Importance of practice & rider training - before you ride this bike, practice riding in a safe area
free from hazards. Take time to learn the bike’s controls and performance. Practice the controls
and to gain the experience necessary to avoid the many hazards you will encounter while riding.
Do not ride “hands-o - Keep your hands on the handlebars when riding the bike. If you remove
your hands from the handlebar while riding, you can lose control of the bicycle and crash.
Changing the assistance level while riding: Changing the drive-assistance level while riding will
increase or decrease the acceleration of the bike. You should anticipate this change in speed and
react appropriately depending on the riding conditions such as on slippery trails, tight turns, or
unstable or uneven surfaces. Set assistance level to “eco” (lowest assist) or to “o” before
descending technical trails, (e.g., tight downhill switchbacks).
When not riding: Turn the drive system o to prevent unauthorized use.
Do not ride the e-bike without the battery. Make sure the battery is fully charged before every
ride to help ensure adequate battery power for necessary lighting and for the drive system.
Do not remove any lighting or reflectors and do not ride if they do not work.
Do not allow children to operate or to come into contact with the e-bike or its parts.
Only turn the drive system on when you are seated ready to ride.
Accidental activation: Always disconnect the battery from the bike before working on the
bicycle. If you transport the bike by car or by airplane, obey local regulations regarding
transporting a bicycle with a drive system battery. Accidental activation of the bicycle drive
system can result in serious injury.
continued next page

5
Safety Information
Operation
continued from previous page...
Wired system control: If the drive system control device is detached from the mount or if the
cables are disconnected or damaged, the drive system will automatically shut o. If this
happens, you will have to stop the bike, turn the system o, re-attach the computer to the base,
and then turn the system back on to resume operation.
Wireless system control: In wireless control systems, the operation of the drive system is
controlled using radio frequencies without physical attachment. Therefore, ON/OFF activation is
determined by software programming. Please consult the manufacturer’s instructions for
information on preventing accidental activation or on restarting the drive system in the event of a
recovery from a drive system fault.
Your insurance policies - Your insurance policies (e.g., liability, property, and injury) may not
provide coverage for accidents involving the use of this bicycle. To determine if coverage is
provided, you should contact your insurance company or agent. Also, make sure your speed
e-bike is insured and registered according to the local laws.
Ride sensibly and safely around others - the application of power by means of the electric
motor assist means that riders can reach high speed. Riding faster increases the risks of serious
accidents.
Watch out for other vehicles, cyclists, pedestrians, and animals where you ride. Always
operate under control and at a safe speed. Others may not be aware of you. It is your
responsibility to anticipate and to react to avoid accidents.
E-bikes are heavier than ordinary bikes - always park the bike in a suitable safe area away from
children, cars or animals that may come into contact with it. Park the bike so that it cannot fall
over and possibly result in injuries.
Do not ride into or attempt to ride through water or to submerge any part of the bike. If you
ride through water you can lose control of the bike or the drive-assist system can become
disabled or damage.
You can be severely injured, paralyzed, or killed in an accident if you ignore these warnings.

6
Moterra Neo - Shimano DUE7000
Safety Information
Batteries & Chargers
138684 Rev 1 (03/22)
Batteries & Chargers
REPLACEMENT - Only use the battery pack and charger indicated in the “Specifications”
section of this supplement. Do not use other batteries or chargers. Do not use the charger to
charge other batteries.
PREVENT DAMAGE - Do not drop the battery or charger. Do not open, disassemble, or modify
the battery or charger. There are no user-serviceable parts inside.
Keep the battery out of intense sunlight and away from heat. Excessive heat will damage the
battery.
Keep battery away from paper clips, coins, keys, nails, screws, or other small metal items to
prevent shorting exposed battery contacts. Shorting battery contacts can cause severe burns,
fire, or an explosion.
STORAGE & TRANSPORTATION - When the battery is not in use in the bicycle, its
transportation is subject to hazardous materials regulation. Special packaging and labeling
requirements may exist. Contact local authorities for specific requirements. Never transport a
damaged battery. Insulate battery contacts before packaging. Package the battery inside a
shipping container to prevent damage. The battery must be removed before flying and may be
subject to special handling by the air carrier.
CHARGING - Bring the battery and charger indoors and allow to reach room temperature before
charging. Make sure charger and A/C outlet are the same voltage.
Locate both charger and battery indoors in a clean, dry area with good ventilation to charge.
Make sure the area is free from combustibles to avoid fire from sparks or from over-heating.
Keep charger ventilation openings unobstructed. Do not cover the charger or the battery.
Disconnect the battery from the charger unit when fully charged. Do not leave a fully-charged
battery connected to the charger. Unplug the charger from the wall outlet when not in use.
Maintain the battery and the charger as directed by the manufacturer’s instructions.
DISPOSAL- Battery pack and charger contain regulated materials and must be disposed/
discarded in accordance with national and/or with local laws. Do not discard the battery/charger
into fire, into water, or into ordinary household waste/garbage. Instead, take to a waste facility/
recycler.
FAILURE TO OBSERVE THESE WARNINGS CAN RESULT IN ELECTRICAL FIRES,
EXPLOSIONS, SEVERE BURNS, OR ELECTROCUTION.

7
Safety Information
Rear Shocks
Minimum Seat Post Insert
Make sure at least 100 mm of the seat post
is inserted into the frame at all times.
Failure to insert the seat post at least 100
mm can place a very high stress on the
seat tube top tube junction causing the
frame to fail while riding.
Remove the seat post. Measure 100 mm
from the bottom of the seat post. Use a
permanent marker to mark the post at 100
mm.
When adjusting the seat post height in the
seat tube, never adjust the seat post so
that the line you mark is above the top
edge of the seat tube.
You must also be aware that bicycle seat
posts are permanently marked by the
manufacturer with a “minimum insert” line
on the seat post itself. You must not rely
on this marking as an indication of the
proper minimum seat post insertion depth.
You can be severely injured, paralyzed or
killed in an accident if you ignore this
warning.
Rear Shocks
Select only compatible shocks and forks
for your bike. Do not modify your bike in
any way to mount one.
Have your shock or fork installed by a
professional bike mechanic
Riding with the wrong rear shock can
damage the frame. You could have a
serious accident. Make sure the total
travel, eye-to-eye length, and stroke length
of the rear shock you select meet the
“Specifications” listed in this manual.
When selecting dierent shocks or forks
for your bike, make sure that the shock or
fork you select is compatible with your
bike’s design and how you will use your
bike.
You can be severely injured, paralyzed or
killed in an accident if you ignore this
warning.

8
Moterra Neo - Shimano DUE7000
Safety Information
Maximum Fork Length
138684 Rev 1 (03/22)
Maximum Fork Length
Maximum Fork Length is an important frame safety testing specification for front suspension
mountain bikes. You must observe the measurement when installing headset parts, headset
adapters, installing and adjusting a fork, and selecting replacement forks.
To Center Of
The Fork Axle
From
Bottom Of Frame
Head Tube
Maximum
Fork
Length
You must select a replacement fork not only based on head tube diameter but the critical factor
of frame maximum fork length.
Do not exceed maximum fork length. Exceeding the MAXIMUM FORK LENGTH limit can
overload the frame causing it to break while riding.
Your retailer MUST follow and observe this specification for your bike. For Maximum Fork
Length specifications for Cannondale bicycles, see www.cannondale.com.
You can be severely injured, paralyzed or killed in an accident if you ignore this warning.