Cannondale Compact Neo Configuration guide

READ THIS SUPPLEMENT AND YOUR
CANNONDALE BICYCLE OWNER’S MANUAL.
Both contain important safety information. Keep
both for future reference.
Owner’s Manual Supplement
Compact Neo
English

Safety Messages
In this supplement, particularly important information
is presented in the following ways:
Indicates a hazardous situation which, if
not avoided, may result in death or serious
injury.
NOTICE
Indicates special precautions that must
be taken to avoid damage.
Cannondale Help Center
Our online Help Center contains helpful
resources to consult about our bikes.
https://cannondale.zendesk.com/hc/en-us
Symbols:
Symbol Name Description
Loc 242
Medium-strength removable thread
lock Apply Loctite® 242 (blue) or equivalent.
N·m Tightening torque in Newton meters.

1
CONTENTS
Identification ................................... 23
Safety Information..........................49
Technical Information................. 1033
Replacement Parts......................3435
EBike Maintenance...................36- 38
Notes ................................................. 40
Cannondale Supplements
This manual is a “supplement” to your
Cannondale Bicycle Owner’s Manual.
This supplement provides additional and
important model specific safety, maintenance,
and technical information. It may be one of
several important manuals/supplements for
your bike; obtain and read all of them.
Please contact your Authorized Cannondale
Dealer immediately if you need a manual or
supplement or have a question about your
bike. You may also contact us using the
appropriate country/region/location
information.
You can download Adobe Acrobat PDF
versions of any manual/supplement from our
website: http://www.cannondale.com.
Contacting Cannondale
Cannondale USA
1 Cannondale Way
Wilton, CT 06897, USA
1800726-BIKE (2453)
Cannondale Europe
Geeresteinselaan 57
3931JB Woudenberg
The Netherlands
PH: 00.31.541.200374
International Distributors
Consult our website to identify the appropriate
Cannondale Dealer for your region.
Your Cannondale Dealer
To make sure your bike is serviced and
maintained correctly, and that you protect
applicable warranties, please coordinate all
service and maintenance through your
Authorized Cannondale Dealer.
NOTICE
Unauthorized service, maintenance, or
repair parts can result in serious damage
and void your warranty.
Drive System
MANUFACTURER’S INSTRUCTIONS  In
addition to this supplement, you must read and
follow the manufacturer’s instructions for all
components of the drive-assist system:
Drive Unit Battery
Display/Control Unit Charger
Manufacturers’ instructions contain important
operations, service and maintenance
information.

2
Compact Neo OMS
Identification
Drive System Parts of Your EBike
151990 Rev0 (09/22)
Identification
Drive System Parts of Your E-Bike
Identication
A Handlebar control unit
B Internal battery
C Hub motor
D Sensors (BB)
E Charge port
F Front light
G Rear light
H Battery Door
I Serial number
A
B
C
D
F
G
I
H
E

3
Identification
Handlebar Controls
Handlebar Controls
Identication
1. Handlebar grip
2. Front brake
3. Handlebar control unit
4. Handlebar
5. Folding stem
6. Rear Brake
7. Rear shifter
6
7
1
1
2
3
5
4
Serial Number
The serial number is located on the bottom
bracket. It is a 7-character barcode. See
inset.
_____________________________________
Frame Serial Number
Bike Registration
To register your bike:
Go to the Product Registration section of
our website at www.cannondale.com

4
Compact Neo OMS
General Safety Information
Intended Use
151990 Rev0 (09/22)
General Safety Information
Intended Use
The intended use of all
models is
ASTM CONDITION 2,
General Purpose Riding.
What is an EBike?
Electric bikes, also known as “EBikes,” are
bicycles equipped with an electric
pedal-assist drive system. An EBike IS NOT
a moped or motorcycle. EBikes share
components common with pedal-only bikes.
What is a Drive System?
The drive-assist system consists of a drive
unit, a battery, a computer control, and
various electronic components (harness
wires, sensors, and switches). There are
many dierent drive-assist systems for
diering uses and bike types. Likewise there
are various drive-assist system
manufacturers (Shimano, BOSCH, Bafang,
Yamaha, etc.).
How does the Drive System work?
It is important to know that when the
drive-assist system is turned ON, the drive
unit engages to provide power only while you
are pedaling.
The amount of power provided by the drive
unit depends on your pedaling force and on
the assistance mode/level you set with the
handlebar control unit. At anytime, if you
stop pedaling, the drive-assist will dis-
engage.
In all modes/levels, the drive-assist system
power reduces progressively and cuts o as
the bike reaches the maximum allowable
speed. The drive-assist re-engages when
speed drops below the maximum allowable
speed as long as the pedals are turning.
Whenever the drive-assist system is turned
OFF, you can pedal the bike normally. The
drive system will not engage.
Understand your bike, its drive-assist
system, and the intended use of both.
Using your bike the wrong way is
dangerous.
Please read your Cannondale Bicycle
Owner’s Manual for more information
about Intended Use and Conditions 15.
Servicing
This supplement may include procedures
beyond the scope of general mechanical
aptitude.
Special tools, skills, and knowledge may
be required. Improper mechanical work
increases the risk of an accident. Any
bicycle accident has risk of serious injury,
paralysis, or death.
To minimize risk we strongly recommend
that owners always have mechanical
work done by an Authorized Cannondale
Dealer.

5
General Safety Information
Compliance/Regulation
Compliance/Regulation
YOU MUST OBEY ALL LOCAL LAWS & REGULATORY REQUIREMENTS - It is your
responsibility to identify and to follow all local laws and regulations necessary for legal
compliance. Compliance with local regulations is critical to the safety of the rider and of
others where the bike is used.
Here are some important specifications related to compliance with local laws:
VEHICLE CLASS - A definition (California, USA) of the dierent types of EBikes, EBike
labeling, and legal use areas, including any required additional equipment, registration, and
applicable rider age restrictions.
VEHICLE CATEGORY - A definition of the European Union of the dierent types of an EBike,
who may use them and where they may be used, necessary additional equipment such as
lighting and signaling devices, as well as any necessary insurance and licensing.
OBSERVE MINIMUM OPERATOR AGE - Follow any national, state, or local laws for any
minimum age restrictions for the operator of the EBike.
Ask your local Authorized Cannondale Dealer for more information about operating an
electrically-assisted pedal bicycle in your area.
About Racks & Bags
See page 39.

6
Compact Neo OMS
General Safety Information
Operation
151990 Rev0 (09/22)
Operation
Always wear an approved bicycle helmet and all other protective gear (e.g., gloves, pads, and
cycling shoes).
Importance of practice & rider training - before you ride this bike, practice riding in a safe area
free from hazards. Take time to learn the bike’s controls and performance. Practice the
controls and to gain the experience necessary to avoid the many hazards you will encounter
while riding.
Do not ride “hands-o - Keep your hands on the handlebars when riding the bike. If you
remove your hands from the handlebar while riding, you can lose control of the bicycle and
crash.
Changing the assistance level while riding: Changing the drive-assistance level while riding
will increase or decrease the acceleration of the bike. You should anticipate this change in
speed and react appropriately depending on the riding conditions such as on slippery trails,
tight turns, or unstable or uneven surfaces. Set assistance level to “eco” (lowest assist) or to
“o” before descending technical trails (e.g., tight downhill switchbacks).
When not riding: Turn the drive system o to prevent unauthorized use.
Do not ride the e-bike without the battery. Make sure the battery is fully charged before
every ride to help ensure adequate battery power for necessary lighting and for the drive
system.
Do not remove any lighting or reflectors and do not ride if they do not work.
Do not allow children to operate or to come into contact with the e-bike or its parts.
Only turn the drive system on when you are seated ready to ride.
Accidental activation: Always disconnect the battery from the bike before working on the
bicycle. If you transport the bike by car or by airplane, obey local regulations regarding
transporting a bicycle with a drive system battery. Accidental activation of the bicycle drive
system can result in serious injury.
continued next page

7
General Safety Information
Operation
continued from previous page...
Wired system control: If the drive system control device is detached from the mount or if the
cables are disconnected or damaged, the drive system will automatically shut o. If this
happens, you will have to stop the bike, turn the system o , re-attach the computer to the
base, and then turn the system back on to resume operation.
Wireless system control: In wireless control systems, the operation of the drive system is
controlled using radio frequencies without physical attachment. Therefore, ON/OFF
activation is determined by software programming. Please consult the manufacturer’s
instructions for information on preventing accidental activation or on restarting the drive
system in the event of a recovery from a drive system fault.
Your insurance policies - Your insurance policies (e.g., liability, property, and injury) may not
provide coverage for accidents involving the use of this bicycle. To determine if coverage is
provided, you should contact your insurance company or agent. Also, make sure your e-bike
is insured and registered according to the local laws.
Ride sensibly and safely around others - the application of power by means of the electric
motor assist means that riders can reach high speed. Riding faster increases the risks of
serious accidents.
Watch out for other vehicles, cyclists, pedestrians, and animals where you ride. Always
operate under control and at a safe speed. Others may not be aware of you. It is your
responsibility to anticipate and to react to avoid accidents.
E-bikes are heavier than ordinary bikes - always park the bike in a suitable safe area away
from children, cars or animals that may come into contact with it. Park the bike so that it
cannot fall over and possibly result in injuries.
Do not ride into or attempt to ride through water or to submerge any part of the bike. If you
ride through water you can lose control of the bike or the drive-assist system can become
disabled or damage.
You can be severely injured, paralyzed, or killed in an accident if you ignore these warnings.

8
Compact Neo OMS
General Safety Information
Operation
151990 Rev0 (09/22)
Batteries & Chargers
REPLACEMENT - Only use the battery pack and charger indicated in the Specifications
section of this supplement. Do not use other batteries or chargers. Do not use the charger to
charge other batteries.
PREVENT DAMAGE - Do not drop the battery or charger. Do not open, disassemble, or modify
the battery or charger. There are no user-serviceable parts inside.
Keep the battery out of intense sunlight and away from heat. Excessive heat will damage the
battery.
Keep battery away from paper clips, coins, keys, nails, screws, or other small metal items to
prevent shorting exposed battery contacts. Shorting battery contacts can cause severe burns,
fire, or an explosion.
STORAGE & TRANSPORTATION - When the battery is not in use in the bicycle, its
transportation is subject to hazardous materials regulation. Special packaging and labeling
requirements may exist. Contact local authorities for specific requirements. Never transport
a damaged battery. Insulate battery contacts before packaging. Package the battery inside a
shipping container to prevent damage. The battery must be removed before flying and may
be subject to special handling by the air carrier.
CHARGING - Bring the battery and charger indoors and allow to reach room temperature
before charging. Make sure charger and A/C outlet are the same voltage.
Locate both charger and battery indoors in a clean, dry area with good ventilation to charge.
Make sure the area is free from combustibles to avoid fire from sparks or from over-heating.
Keep charger ventilation openings unobstructed. Do not cover the charger or the battery.
Disconnect the battery from the charger unit when fully charged. Do not leave a fully-charged
battery connected to the charger. Unplug the charger from the wall outlet when not in use.
Maintain the battery and the charger as directed by the manufacturer’s instructions.
DISPOSAL- Battery pack and charger contain regulated materials and must be disposed/
discarded in accordance with national and/or with local laws. Do not discard the battery/
charger into fire, into water, or into ordinary household waste/garbage. Instead, take to a waste
facility/recycler.
FAILURE TO OBSERVE THESE WARNINGS CAN RESULT IN ELECTRICAL FIRES,
EXPLOSIONS, SEVERE BURNS, OR ELECTROCUTION.

9
General Safety Information
Side Stand
Commuting
EQUIPMENT  Any bicycle, including an
EBike must be properly equipped for
commuting including any legally-required
lights, signals, and registrations. Ask your
Authorized Cannondale Retailer if
commuting is within the scope of your
bike’s intended use and if your bike is
properly equipped for commuting.
DANGERS  Operating an E-bike as a
commuting vehicle is no less dangerous
than operating an ordinary pedal bike or
automobile. EBikes are certainly not
designed to protect you in a crash. Do not
assume the bike or its drive capability will
protect you or keep you from being
involved in a serious accident.
NIGHT RIDING- Riding at night on an
EBike or on a pedal-only bike is very
hazardous.
Read the topic “Riding at Night” in your
Cannondale Bicycle Owner’s Manual for
more information on the many hazards of
riding at night.
You must operate with a very high degree
of awareness and precaution to only
reduce the risk of death or serious injury.
No Modification
DO NOT MODIFY THIS BICYCLE/DRIVE
SYSTEM IN ANY WAY FOR ANY REASON.
Doing so can result in severe damage, in
faulty or in dangerous operating
conditions, or in violation of local laws.
Dealers and Owners MUST NOT change,
alter, or modify in any way the original
components of the bicycle or drive-assist
system (e.g., the specified sizing of the
gear ratios, i.e., the front chainrings and
rear cogs).
Attempts to “hot-rod” or to “improve” the
speed of the bike are dangerous to the
rider. Use only specified Cannondale and/
or manufacturer drive-assist service and
replacement parts.
Side Stand
Do not sit on the bicycle with the stand down.
Kickstand is not designed to support the
weight of a person.
Make sure kickstand is up before riding.
To prevent toppling over, park your bike on a
level surface; lower the stand.

10
Compact Neo OMS
Technical Information
Frame Specifications
151990 Rev0 (09/22)
Technical Information
Item Specification
Compact Neo Collection 2022
Drive System Hyena
Battery Hyena BPB250 Intube Battery 36V/250Wh
Drive-Assist Owner’s Manuals
https://www.hyena-ebike.com/
Head Tube UPR: 11/8in, LWR: 11/8in
Headset Semi-Integrated 11/8in-11/8in FSA No.10
ZS44 Top ZS44 Bottom
Bottom Bracket: Type/Width BSA/73mm
Front Derailleur Braze-on
Seat Post: Dia./Binder 31.6mm/34.9mm
Min. Seat Post Insert 100mm
Max. Seat Post Insert 320mm
Tire Size x Max. Tire Width 202.35in (measured)
Brakes: Mount Type / Min./Max. Rotor Dia. FT: Flat Mount/160mm/160mm
RR: Flat Mount/160mm/160mm
Axles: Type/Length FT: QR/1009mm
RR: Hyena Hub Motor Axle
Fork Oset 38mm
Intended Use ASTM CONDITION 2: General Purpose Riding
Max. Weight Limit: Total
(Rider+All Equipment)
305lbs/138kg
Frame Specications

11
Technical Information
Geometry
75 mm
E
J
I
L
A
F
D
N
M
H
C
B
P
G
O
K
Dimensions = centimeters
Size OS
Wheel Size 20 in
ASeat Tube Length 35.3
BTop Tube Horizontal 55.5
CTop Tube Actual 53.2
DHead Tube Angle 68.0°
ESeat Tube Angle Eective 73.0°
F Standover 59.0
GHead Tube Length 26.6
H Wheelbase 108.5
I Front Center 65.6
J Chain Stay Length 43.0
K Bottom Bracket Drop -1.9
L Bottom Bracket Height 28.0
M Fork Rake 3.8
N Trail 6.4
O Stack 53.0
P Reach 39.3
Head Tube Height 34.2
Geometry

12
Compact Neo OMS
Drive System
Handlebar Control Unit
151990 Rev0 (09/22)
Drive System
Handlebar Control Unit
The Hyena LED Multi (HMI  Human machine interface) features compact size, 3 multi-color LED
indicators, and a flexible mounting position on the handlebars (both left and right-hand side). The
control unit supports app and service tool connection via Bluetooth.
Identication
A Up & Increase support level button
B Support level indicator
C Down & Decrease support level button
D Fastening Screw
E Power on/o button
F Battery status indicator
G Bluetooth / Error indicator
H Cable
I Rubber ring
See also: www.hyena-ebike.com

13
Drive System
Handlebar Control Unit
Operation Instructions
Caution - The e-Bike system can only be
activated when the following requirements are
met:
-A suciently charged battery is attached.
-The e-system is connected properly.
Turn on/of the e-bike system
To turn on: press and hold the power button for
half a second.
To turn o: press and hold the power button for
2+ seconds.
Note: Always switch o the e-Bike system
when you park the e-Bike or before removing
the battery.
Turn on/of light
To turn on: press and hold the power button for
half a second.
To turn o: press and hold the power button for
2+ seconds.

14
Compact Neo OMS
Drive System
Handlebar Control Unit
151990 Rev0 (09/22)
Changing the level of drive assistance
To adjust the assistance level, press the up or
down buttons while pedaling. Press the up
button to increase, press the down button to
decrease.
The system defaults to the OFF mode.
When restarting, the system will automatically
remember and start with the previous
assistance level.
Note
• The system is activated as soon as
you start pedaling.
• The e-Bike drive output only
supports a speed up to 25 km/h
(20 mph US).
• As soon as you have reached
25 km/h (20 mph US), the drive
assist switches OFF the assistance,
then automatically reactivates when
your speed is below 25 km/h
(20 mph US).
Assist Support Modes
Mode Level of drive
assist
LED color Assistance range
(distance)
Battery Demand
(time until next
recharge)
OFF none white -- --
1Low green Longest
Shortest
Lowest
Highest
2 Medium yellow
3 Highest red

15
Drive System
Handlebar Control Unit
Walk assistance mode
To activate the walk assist mode, press and hold
the down button for 2+ seconds.
Once walk mode is on, hold the up button to
engage the drive system. Release the button to
cancel the walk assistance.
Note
The walk assistance function must only be
used when pushing the e-Bike. Make sure
you are ready and stand steady before
activating the walk assistance.
Do not activate the walk assistance when
you ride on the e-bike or if the wheels are not
in contact with the ground.
Bluetooth connection
“The blue LED indicator will flash 3 times when
Bluetooth is connected or disconnected.
Batery indicator
The battery status LED indicator shows the
battery’s state of charge.
Red light continuously flashes when
capacity under 9%.

16
Compact Neo OMS
Drive System
Drive Motor
151990 Rev0 (09/22)
Drive Motor
The Hyena MRCA250 rear hub motor provides power for the e-bike. It is not user servicable.
A
CD
D
E
C
B
H
I
E
FG
DC E
12
30 Nm
30 Nm
1. Left dropout of bike
2. Right dropout of bike
A End cap, left side
B End cap, right side
C Nut
D Flat washer
E Locking washer
F Cable wire
G Spring cable shield
H Cable connector
I Connectors alignment
arrow marking
Identication
See also: www.hyena-ebike.com

17
Drive System
Drive Motor
Hub Motor Specifications
Function
Rated power 250 W
Rated voltage 36 V
Wheel size 26~28 inch
Max. speed 25 km/hr
Max. torque 40 Nm
Max. RPM 230 ± 5% RPM w/o loading
Max. current @ max. RPM ≤ 1.7 A w/o loading
Max. noise @ max. RPM < 60 dB w/o loading
Max. eciency ≥ 80 %
Weight 2.9 Kg
Waterproof level IPX4
Hall sensor Yes
Speed sensor Yes 1 Magnet
Temperature sensor N/A
Mounting Parameter
Mounting position Rear Wheel
Outer dimension 141 mm
Shaft length 197 mm
O.L.D (over-locknut dimension) 138.5 mm
Axle type 12 mm
Spoke hole 36 H
Spoke hole type 13G
Brake type Disc brake BCD 44 mm 6 bolts
Freewheel type Cassette 8~10 speed
Cable outlet Drive side
Cable length 200 mm
Standard connector JLFZ910AG

18
Compact Neo OMS
Drive System
Battery BPB250
151990 Rev0 (09/22)
Battery BP-B250
BPB250 is an internally-mounted downtube battery. The battery is not user-servicable.
Parts Description
A B C D E F
G
A HMI connector
B Battery pack
C Driver and BMS
D Sensor connector
E Charger connector
F Motor connector
G Charging port adapter
Identication
Specifications
Function
Rated voltage 36V
Rated capacity 6.9Ah
Energy content 248.4Wh
Cut o voltage < 28.0V±0.3V
Charging mode CCCV (constant voltage with limited current)
Charge voltage 42.0V±0.3V
Charge Current ≤ 4A±0.2A: Support 2A & 3A Hyena charger
Continuous Discharge Current 16A
Weight 1.74 kg
Waterproof level IPX5
See also: www.hyena-ebike.com