Canon imageRUNNER ADVANCE C7580i II Operating manual

Preventative Maintenance Procedure
Last update 04/27/2018

Pre-Visit
Service
History Check
Common
Process
(Before)
Maintenance
Process
Common
Process
(After)
Purpose
Increase following items.
FCFR
Uptime
MCBV
Customer Satisfaction
How to use
This document was developed by Canon USA Engineering Services and Solutions to
perform consistent, effective and efficient maintenance on all Canon products.
FCFR, MCBV,
Uptime
Parts Cost
Visits, Labor
Implementation of the Preventative Maintenance Procedure

Service History Check - [Pre Visit]
Procedure Detail Note Time
Action Prior to
Customer Visit:
Whenever
possible,
Check Snapshot
for :
6
min
Check
1. Log into Snapshot : •Enter the machine Serial Number to check the
following:
1. Firmware Version –Prepare Firmware if necessary
2. Communications
3. Counters –Machine Usage
4. Event History –Check History for Errors, Alarms
and Jams
5. Consumable Part Counters -
Prepare Consumable and Durable
Parts
6. Service Modes
ITB Belt Position [disp_misc ITB-POS]
•Firmware Version
•Event History
•Part Counters
•Service Mode Settings
iRADV C7580i/C7570i/C7565i Advance Maintenance Guide
1. Understand the machine's current condition
(jams and error, needed consumable parts) before
visiting EM call or PM-Call.
2. Prepare all consumable parts that exceeded
Target and replace them on a PM-call, replace any
parts that exceeded life you have now at the EM
call.
3. Take the necessary actions for the jamming and
errors.

Common Process (Before)
Procedure Detail Note Time
Verify Customers’
Concern
Ask the customer about the condition of the machine
and validate any issues they have.
Ask Questions to find out if there are any following
issues on the machine?
1.Copy Quality
2.Jamming
3.ERROR
4.Other issues (Copier Only)
5.No Problem
Point:
- To perform efficient maintenance, we need to
ask the customer about machine condition.
Check the Serial
Number
Ensure the serial number on the machine matches the
serial number that you are dispatched to.
Point:
- If the serial number is incorrect and there is
more than one machine at the account that is
down please notify dispatch.
Perform COM-TEST
COPIER > Function > INSTALL>COM-TEST If COM-TEST is NG, fix this issue at first. If you can’t
fix this issue please insure the issue is resolved
prior to leaving the account.
C1
1
min
Check
1
min
Scan
Check
COM TEST
1
min
Check
1
min
COM TEST
C2
C3
iRADV C7580i/C7570i/C7565i Advance Maintenance Guide

Procedure Detail Note Time
Check Service Log
1. Check Service Log Point:
1. Check the log to see if there is any reoccurring
issues. If you see the same issues listed on the
log, then the root cause hasn’t been fixed.
2. Check what parts were replaced recently. These
parts should not be replaced again for the same
issue.
3. If the problem seems to be related to the
previous call, check what the previous tech did.
Check Service History
1. Check ERR/JAM/ALARM history Address all Error and Jams.
Check
COPIER>DISPLAY>ERR
COPIER>DISPLAY>JAM
COPIER>DISPLAY>ALARM
Visual Check
Visual Check
Check
Update
1
min
20
min
1
min
1
min
Check System
Software Version
Check System Software Version
COPIER>DISPLAY>VERSION
Check for latest version on e-support and
recommend to update the system software to
latest version.
Point
Check
Update
Check
The latest firmware version should be installed on the
machine. Please visit e-Support for the latest version.
Common Process (Before)
C6
C5
C4
iRADV C7580i/C7570i/C7565i Advance Maintenance Guide
If Snapshot was used
successfully, skip steps C5
through C8
If Snapshot was used
successfully, skip steps C5
through C8

Procedure Detail Note Time
Check the Image
Formation Counters
*Reset the counters if parts are
replaced.
*Check that physical condition of the
part matches the counter
1. Check the Drum, Corona and Cleaning Blade
counters.
Point:
*Replace any parts at or above 100%
Drums and Developer may exceed rated life, change
based on counter, print quality and customer needs
Check the P/U Roller
Counters
*Reset the counters if parts are
replaced
*Check that physical condition of the
part matches the counter
Check the roller counters.
Point:
*Replace any rollers at or above 100%
Cassette 1,2,3,4, Bypass: COPIER>COUNTER>DRBL-1
C1/C2/C3/C4 - SP/FD/PU-RL
M-SP-RL
M-FD_RL
Multi Drawer Deck: COPIER>COUNTER>DRBL-2
PD-PU/SP/FD-RL (Upper Deck)
PD-PU/SP/FD-R2 (Middle Deck)
PD-PU/SP/FD-R3 (Lower Deck)
ADF: COPIER>COUNTER>DRBL-2
DF-PU-RL
DF-FD-RL
DF-SP-RL
LNT-TAP1
LNT-TAP2
COPIER>COUNTER>DRBL-1
COPIER>COUNTER>DRBL-2
Visual Check
1 min
Replace
10
min
Replace
10
min
Developer
COPIER>COUNTER
DRBL-1>DV-UNT-C
DRBL-1>DV-UNT-Y
DRBL-1>DV-UNT-M
DRBL-1>DV-UNT-K
Coronas
COPIER>COUNTER
PRDC-1 >PRM-WIRE
PRDC-1 >PRM-CLN
PRDC-1 >PRM-CLN2
PRDC-1 >PO-WIRE
PRDC-1 >PO-CLN
PRDC-1 >PO-CLN2
PRDC-1 >PRM-GRID
PRDC-1 >GRID-PAD
Drum
COPIER>COUNTER>LF
Y-DRM-LF = %
M-DRM-LF = %
C-DRM-LF = %
K-DRM-LF = %
Visual Check
1
min
Check
Replace
Replace
Check
Drum Cleaning
COPIER>COUNTER
DRBL-1 >CLN-BLD
SU-SHT-K
EDGE-F-K(2)
If Canon Snapshot tool was
used successfully, skip
steps C5 through C9
Common Process (Before)
C7
C8
iRADV C7580i/C7570i/C7565i Advance Maintenance Guide
If Snapshot was used
successfully, skip steps C5
through C8

Procedure Detail Note Time
Check Transfer, Fixing
and Filter Counters
*Reset the counters if parts are
replaced
*Check that physical condition of the
part matches the counter
1. See the Parts counter.
COPIER>COUNTER>DRBL-1
COPIER>COUNTER>PRDC-1
Point:
Replace any parts at or above 100%
COPIER>COUNTER>DRBL-1/PRDC-1
ITB/2nd Transfer
2TR-ROLL
TR-BLT
2TR-INRL
1TR-RL-Y
1TR-RL-M
1TR-RL-C
1TR-RL-K
TR-STC-H
ITB-BLD-1
ITB-SCRP
Fixing
FX-BLT-U
FIX-TH1
FIX-TH2
Replace
60
min
Visual Check
1
min
Check
Replace
Filters
TN-FIL1
OZ-FIL1
OZ-FIL2
If Snapshot tool was used
successfully, skip steps C5
through C9
FX-WEB ( 1 to 4)
FX-L
FX-UH-RL
C9
Common Process (Before)
iRADV C7580i/C7570i/C7565i Advance Maintenance Guide

Procedure Detail Note Time
Make Samples (Before
Sample)
Take following Print/Copy samples. Copy from ADF and
Copy Glass.
PG5(Y,M,C,K) PG10 CA-8
If you find following PCQ, check the ADV Topics.
Test Paper Feed
Take copies from All Cassette at least 5 each from ADF. Take copies from following cassette.
Point:
Make following jobs.
1.Double sided
2.Staple
3.Hole punch
If the machine jams, find the cause and fix that
issue.
PCQ
If you find following PCQ
1. Lines when using ADF - See iRADV Topic 2012
Archive C5000 Topic 13- Paper Feed Lines When
Scanning Originals via DADF (White Lines)
1. Cassette 1
2. Cassette 2
3. Cassette 3
4. Cassette 4
5. Bypass Tray or Paper
Deck
Perform C10 and C11 at the same time to save time
Check
5
min
1. Black band on 2nd side
2. Light or missing image on
rear side from developing
roller coating failure
3. White band
4. White line
5. White spots (Y, M or C)
6. Color Displacement (Main
or Sub scanning direction)
Check Check
Check
Make sample copies on
“12x18” or larger size paper if
the customer utilizes them to
check for CQ issues on the
front and rear ends on the
copies.
Common Process (Before)
C10
C11
iRADV C7580i/C7570i/C7565i Advance Maintenance Guide

Procedure Detail & Action Note Time
Clean the DADF Paper
Dust Collection Tapes
Point:
1. Remove the Side Left Cover and the Inner
Cover and clean the paper dust from the Paper
Dust Collecting Tapes.
2. The Paper Dust Collecting Tapes are contained
in the Side Left Cover: (side cover blanking
#FC8-5733-000 Qty: 1)and Inner Cover:
(Cleaner dust sheet #FC8-5727-000 Qty: 8)
Clean DADF Rollers
/Sensors
* Do not use alcohol to
clean the rollers. Use
water, roller cleaner or
soap and water.
Clean the rollers if you didn’t replace them in step 5.
1. P/U, Sep Rollers 2. Delivery Rollers
Point:
1. Clean the Rollers using a lint free cloth with
soap and water. Sensors should be cleaned
using a blower brush.
2. Check that Document Guide Assembly is
installed/not missing. Guide FM3-6234 and
Sheet FC8-5773. See TP10 206.
Clean the Glass/Platen
roller
1. Copy Glass 2. ADF Reading Glass 3. Platen
4. 2nd Glass
Point:
1. If the 2nd side Glass in ADF is dirty or there are
a lot of Alarm codes for this Glass (Alarm code:
020021), take out the 2nd side glass and clean
both side of it.
2. Clean the ADF Reading Glass and Copy Glass
with Oil cleaner (FY9-6020-000).
3. Clean the Platen Roller with Alcohol.
1 2
Maintenance Process
Clean
5
min
3
min
Clean
3
min
Clean
1
2
3 4
Clean
Clean
Document Guide assembly
M1
M2
M3
iRADV C7580i/C7570i/C7565i Advance Maintenance Guide

12
13
4
min
Clean
1
min
Clean
Clean
14
Clean
Procedure Detail & Action Note Time
Clean the Primary and
Pre Transfer Corona
Assembly (Bk only)
Primary Corona
Pre Transfer Corona
Point:
Primary Corona:
1. Inspect / Clean the Grid, Wire, Blocks and Shell
Pre Transfer Corona:
1. Inspect / Clean the Wire, Blocks and Shell
Do not touch the surface of the Grid plate, Be sure
to place the Primary Charging Assembly with
the surface of the grid facing upwards.
Clean the Dust Proof
Glass (Bk and Color)
Clean the Dust Proof Glass for both YMC and BK Point:
YMC:
Use the Dust Proof Glass Cleaning Tool mounted
to the inside of the Upper Front Cover. Insert
the cleaning tool pad side down.
The Dust Proof Glass Cleaning Pad (FL2-4425)
should be replaced if worn.
Black:
Slide out the Dust Proof Glass and wipe clean
using a soft lint free cloth.
4
min
Clean
3
min
Clean
Clean
Clean
Black
YMC
Clean
Maintenance Process
M4
M5
iRADV C7580i/C7570i/C7565i Advance Maintenance Guide