Canon imageRUNNER ADVANCE C3320 Series Operating and installation instructions

Service Information
Office Imaging Products Quality Assurance Center
Copier Color
Hardware
Ref No.: F00693-EN-4.00
Date: June 6, 2016
Approved by: Tashiro Masaaki
Revised: The procedure for replacing the intermediate guide assembly is added to the service work
Model:
imageRUNNER ADVANCE C3320i
imageRUNNER ADVANCE C3320
imageRUNNER ADVANCE C3320L
imageRUNNER ADVANCE C3325
imageRUNNER ADVANCE C3325i
imageRUNNER ADVANCE C3330
imageRUNNER ADVANCE C3330i
Subject:
Measures against the transfer cleaner failure, abnormal sounds and stained images
[Detail]
An abnormal sounds or toner leakage from the transfer cleaner may occur because the waste toner gear holder has fallen. This
notice is to inform of the measure to handle the situation.
[Service work]
When an abnormal
noise or toner leakage from the transfer cleaner has occurred, make sure if the waste toner gear holder has not come off. If the
holder comes off, attach it to the proper position again.
Fig. [A] shows the normal state of waste toner gear holder, and Fig. [B] shows the coming off state of waste toner gear holder.
In the normal state of waste toner gear holder [A], the boss fits into the mounting hole [a]. Also the side of waste toner gear holder
and the flat surface of mounting part are set parallel to each other [b].
In the coming off state of waste toner gear holder [B], the boss does not fit into the mounting hole [c]. Also the side of waste toner
gear holder and the flat surface of mounting part are not set parallel to each other [d].
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Measure against the ITB cleaning unit failure

Check not only visually but also by grasping the waste toner gear holder to confirm that it does not rattle.
Install the removed waste toner gear holder as follows:
1) Insert the boss[a] on the upper part of the waste toner gear holder into the mounting hole[A] of the main unit, and fix the claw[b]
by hooking it on the edge of the plate[B].
2) Install the waste toner gear holder by fitting the boss holes[c] on the lower part of the waste toner gear holder with the bosses[C]
of the main unit.
[Caution] Fig.[A] shows the state where the bosses are fitted deeply [a] and normally installed. Fig.[B] shows the state where the
bosses are fitted shallowly [b] and installed insufficiently.
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3) Check that the above-mentioned three bosses and claws are fitted normally and the side of the waste toner gear holder and
the flat surface of the mounting part are set parallel to each other.
If needed, replace with the new type intermediate guide assembly (FM1-D186-010) and the waste toner gear holder (FM1-
D187-010) whose shapes are changed so that the waste toner gear holder would not come off easily.
<Replacing the intermediate guide assembly>
1) If waste toner has overflowed onto the Intermediate Guide, this waste toner can be fed into the Waste Toner Container by
operating the Waste Toner Feed Motor (M17) (COPIER > FUNCTION > PART-CHK > MTR = 14).
2) Fully open the Right Door.
3) Remove the ITB Unit.
4) Remove the Front Door.
5) Remove the Toner Bottle.
6) Remove the Drum Unit (Y).
7) Remove the Developing Unit (Y).
8) Remove the Left Cover (Upper).
9) Remove the First Delivery Tray.
10) Remove the Toner Bottle Mount.
11) Remove the Control Panel Lower Cover [1].
- 2 Screws [2]
- 2 Claws [3]
12) Release the 2 links [1] of the Bottle Motor.
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[CAUTION] When installing the links of the Bottle Motor, be sure to pinch the Lock Arm [1].
13) Remove the Front Inner Upper Cover [1].
- 2 Screws [2]
- 1 Connector [3]
- 3 Wire Saddles [4]
14) Remove the Front Inner Lower Cover [1].
- 4 Screws [2]
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15) Remove the Intermediate Guide [1].
- 1 Screw [2]
- 1 Hook [3]
[Service parts]
No. Part Number Description Q'ty Fig.No.
1Old FM1-D186-000 INTERMEDIATE GUIDE ASSEMBLY 1->0 102A
New FM1-D186-010 INTERMEDIATE GUIDE ASSEMBLY 0->1
2Old FM1-D187-000 WASTE TONER GEAR HOLDER ASS'Y 1->0 102A
New FM1-D187-010 WASTE TONER GEAR HOLDER ASS'Y 0->1
[Factory measures]
Change to the new type intermediate guide assembly (FM1-D186-010) and the waste toner gear holder (FM1-D187-010) whose
shapes are changed so that the waste toner gear holder would not come off easily.
[Countermeasure cut-in serial numbers in factory]
Model Serial No.
iR-ADV C3330i US 120V QTV04719
iR-ADV C3325i US 120V QTW07094
iR-ADV C3330i LTN 230V RJQ00702
iR-ADV C3325i LTN 230V RJR00758
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iR-ADV C3330i EUR 230V QTF05191
iR-ADV C3325i EUR 230V QTS10220
iR-ADV C3320i EUR 230V QTT09627
iR-ADV C3320 EUR 230V QTU00964
iR-ADV C3330 AS 230V QTZ01584
iR-ADV C3325 AS 230V QUB01102
iR-ADV C3320 AS 230V QUC02326
iR-ADV C3330 IND 230V RJS00563
iR-ADV C3325 IND 230V RJU00582
iR-ADV C3320 IND 230V RJV01526
iR-ADV C3330 CN 220V QUE00762
iR-ADV C3325 CN 220V QUF00946
iR-ADV C3320 CN 220V QUG02088
iR-ADV C3320L CN 220V QUH02247
iR-ADV C3330 KR 220V QUJ00838
iR-ADV C3325 KR 220V QUK03182
iR-ADV C3320 KR 220V QUL01770
iR-ADV C3330 TW 120V To be informed as soon as clarified.
iR-ADV C3325 TW 120V To be informed as soon as clarified.
iR-ADV C3320 TW 120V To be informed as soon as clarified.
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