Canon CX 350 User manual

COLOR CARD PRINTER
USER's GUIDE
PUB.4Y1-8385-020
© CANON FINETECH INC. 2004

ii
Copyright ©2004 CANON FINETECH INC. all rights reserved.
• Copying this guide or any part of this guide without permission is strictly forbidden.
• The specifications for this printer as well as the software provided with the printer are
subject to change without prior notice.
• We have done our best to make this guide as complete and accurate as possible,
and we ask you to contact to the dealer where you purchased the printer if you find
any omissions or mistakes in this document.
• We can accept no responsibility for loss or damages resulting from the use of this
printer or its software; please accept this before you use the printer.
Trademarks
• Canon and the Canon logo are registered trademarks of Canon Inc.
•Microsoft
®and Windows®are registered trademarks of Microsoft Corporation in the
United States and/or other countries.
• Adobe and the Adobe logo are trademarks of Adobe Systems, Inc.
• Other brand and product names may be trademarks or registered trademarks of their
respective companies.

iii
Before You Begin
Thank you for purchasing the Color Card Printer Canon CX 350.
Please read this guide before you use the printer so you can fully understand the printer features
and learn how to use the printer most efficiently. This guide provides all the information you
need to use this printer.
Conventions
The following marks are used in this guide.
Failure to follow these instructions could result in fatal or serious injury. Always
remember and follow the guidelines and advice described under this heading to
ensure your own safety and the safety of other people working around the printer.
Failure to follow these instructions could lead to mistakes in the use of the printer and
result in minor injury or serious damage to the printer. Always remember and follow
the guidelines and advice described under this heading to ensure safe use of the
printer.
Failure to follow these instructions could lead to printer damage or poor print quality.
To use the printer properly, always follow these instructions.
Information under this heading includes tips and hints that will help you avoid minor
problems and use the printer more efficiently.
Information under this heading includes printer operation procedures.
Please refer to this information about printer operation.
Sample Screens
The sample screens of the printer driver settings in this guide were created in Windows 2000.
The contents of these printer driver screens and instructions are essentially the same as those for
Windows XP and Windows Me; however, explanations are provided when there are minor
differences in screen content or procedures.
Abbreviations
Throughout this document the following abbreviations are used in text.
•Microsoft
®Windows®Millennium Edition is abbreviated as “Windows Me”
•Microsoft
®Windows®XP is abbreviated as “Windows XP”
•Microsoft
®Windows®2000 is abbreviated as “Windows 2000”
•Microsoft
®Windows®is abbreviated as “Windows”
Warning
Caution
Important
Note

Before You Begin
iv
Legal Notice
• It is illegal to reproduce currency, bills, negotiable securities and other documents prohibited
by law. Reproduction of such items may be subject to criminal prosecution.
• It is illegal to reproduce legal certificates, licenses, travel tickets, and certain public and
private documents prohibited from reproduction by law. Reproduction of such items may be
subject to criminal prosecution.
• Please note that intellectual property protected by copyright may not be reproduced without
the express permission of the copyright holder except for personal or household use under
limited circumstances.
International ENERGY STAR®Program
As an ENERGY STAR®Partner, Canon Finetech Inc., has determined that this
product meets the ENERGY STAR®guidelines for energy efficiency.
The international ENERGY STAR®Office Equipment Program is a global
program that promotes energy saving through the use of computers and other
office equipment. The program backs the development and dissemination of
products with functions that effectively reduce energy consumption. It is an
open system in which businesses can participate voluntarily. The targeted
products are office equipment such as computers, monitors, printers,
facsimiles, and copiers. Their standards and logos are uniform among
participating nations.

v
Table of Contents
Before You Begin ................................................................................................. iii
Conventions........................................................................................................................iii
Sample Screens .................................................................................................................iii
Abbreviations......................................................................................................................iii
Legal Notice........................................................................................................................iv
International ENERGY STAR®Program ................................................................................iv
Table of Contents .................................................................................................. v
How to Use This Guide and CD-ROM .................................................................. 1
Start Guide (Provided with Printer)..................................................................................... 1
Printer Software (Provided on the CD-ROM) ..................................................................... 1
Safety Warnings and Precautions ....................................................................... 3
Pacemakers........................................................................................................................ 3
Location .............................................................................................................................. 3
Power Supply and Power Cord .......................................................................................... 5
Handling the Printer and Accessories ................................................................................ 7
Moving the Printer ..............................................................................................................9
Ink Cartridges and the Residual Ink Receiver .................................................................. 10
1 Before Using the Printer ................................................................................. 12
1.1 Printer Part Names and Functions ......................................................................... 12
Front View .............................................................................................................. 12
Back View............................................................................................................... 13
Operation Panel ..................................................................................................... 14
Inside the Printer .................................................................................................... 15
1.2 Connecting the Printer and Computer.................................................................... 16
1.3 Switching the Printer On and Off............................................................................ 18
Switching the Printer On......................................................................................... 18
Switching the Printer Off (Normal Shutdown)......................................................... 19
Switching the Printer Off Completely...................................................................... 20
1.4 Loading Paper ........................................................................................................ 21
1.5 Adjusting to Paper Width........................................................................................ 27
2 How to Print ..................................................................................................... 29
2.1 Creating the Print Data........................................................................................... 29
2.2 Printing ................................................................................................................... 30

Table of Contents
vi
2.3 Canceling a Print Job..............................................................................................31
3 How to Use the Printer Driver......................................................................... 33
3.1 Opening the Printer Driver Dialog Box ....................................................................33
Opening the Printer Driver Dialog Box from a Software Application .......................33
Opening the Printer Driver from the Start Menu......................................................36
3.2 Using the Main Sheet..............................................................................................39
Setting the Number of Copies to Print.....................................................................40
Registering Print Settings........................................................................................41
Using Registered Print Settings ..............................................................................45
Checking the Version Information ...........................................................................46
3.3 Using the Paper Sheet............................................................................................47
Selecting the Paper Size.........................................................................................48
Setting a Custom Paper Size..................................................................................49
Selecting the Paper Type........................................................................................51
Selecting the Orientation.........................................................................................52
3.4 Using the Color Sheet.............................................................................................54
Selecting Color Adjustment for the Original ............................................................55
Adjusting Brightness ...............................................................................................56
Adjusting Sharpness ...............................................................................................57
Level Correction......................................................................................................57
Single Color Printing ...............................................................................................58
Adjusting Color Balance and Density......................................................................59
3.5 Using the Utility Sheet.............................................................................................61
Switching to the Sleep Mode...................................................................................62
Changing the Sleep Timer Setting ..........................................................................63
Using Special Settings ............................................................................................64
4 How to Use the Status Monitor....................................................................... 66
4.1 Displaying the Status Monitor .................................................................................66
Starting the Status Monitor......................................................................................66
How to Start and Display the Status Monitor ..........................................................67
4.2 Using the Status Monitor.........................................................................................70
Viewing the Print Status..........................................................................................71
Viewing the Printer Status.......................................................................................72
Viewing Ink Information...........................................................................................75
5 Printer Maintenance ........................................................................................ 76
5.1 Cleaning the Printhead............................................................................................76
Normal Cleaning .....................................................................................................76

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Table of Contents
Deep Cleaning........................................................................................................ 77
5.2 Adjusting the Printhead Position ............................................................................ 79
5.3 Replacing Ink Cartridges ........................................................................................ 84
5.4 Resetting the Ink Level Warning Display................................................................ 89
5.5 Replacing the Residual Ink Receiver ..................................................................... 92
5.6 Cleaning the Printer................................................................................................ 96
6 Troubleshooting ............................................................................................ 100
6.1 Error or Warning Messages ................................................................................. 100
6.2 Paper Jams .......................................................................................................... 105
6.3 Printer Not Operating Correctly ............................................................................ 108
6.4 Print Results Are Unsatisfactory........................................................................... 114
7 Other Important Information......................................................................... 117
7.1 Moving the Printer ................................................................................................ 117
7.2 Software Uninstallation......................................................................................... 121
Specifications .................................................................................................... 123
Index ................................................................................................................... 124

1
How to Use This Guide and CD-ROM
Start Guide (Provided with Printer)
You should read this first if this is the first time you are using this printer.
The Start Guide describes precautions for using the printer safely and shows you how to prepare
the printer (software installation, etc.) before you use it.
Printer Software (Provided on the CD-ROM)
Holds the printer driver and the User’s Guide.
■Printer Driver
The printer driver allows you to use the printer with Windows XP, Windows 2000, and Windows
Me, and also provides some utility software features.
For more details about how to install the printer driver, please refer to the Start Guide.
■User’s Guide
This electronic manual describes the basic procedures for using the printer. Specifically, the
User’s Guide explains the basic print procedures, how to maintain the printer, how to
troubleshoot problems, and describes all the features of the printer and printer driver.
The User’s Guide is provided in HTML and PDF format (the contents of both guides are the
same). The User’s Guide is installed in HTML format when you install the User’s Guide from
the CD-ROM. The User’s Guide opens in HTML format if you read it without installing it. Use
the User’s Guide PDF file to print a paper copy for reference.
For more details about how to install and use the User’s Guide, please refer to the Start Guide.

2
How to Use This Guide and CD-ROM
User’s Guide HTML File
You can browse the User’s Guide HTML file in the following operating environment.
• Operating environment ........... Microsoft Internet Explorer Version 5.0 or later
• Hard disk free space................ 50 MB or more (at installation)
User’s Guide PDF File
You can browse the User’s Guide PDF file in the following operating environment.
• Operating environment ........... Adobe Acrobat Reader Version 4.0 or later
• Hard disk free space................ 50 MB or more (when files are copied to the hard disk)
■Help Functions
In addition to the Start Guide and the User’s Guide, the printer driver provides online Help to
find answers to questions about printer features and operations and how to troubleshoot
problems while you are using the printer driver.
Click the Help button on the printer driver screens or in the menu bar to open online Help.

3
Safety Warnings and Precautions
Read and follow all the warnings and guidelines described below to prevent the hazards of fire
or electrical shock and ensure safe use of this printer.
Pacemakers
Location
Make sure that there is sufficient space around the printer.
●This printer generates a weak magnetic field. If anyone wearing a pacemaker
experiences discomfort while working around the printer, they should leave the
area. Consult a physician before continuing to work around the printer.
Warning
Height (when the PHS door is opened)
254 mm (10.00 in)
350 mm (13.78 in)
465 mm (18.31 in)
569 mm (22.40 in)
Width (when the feeder cover is opened)
Allow enough space to open the PHS door.
Depth (when the front door is opened)
320 mm (12.60 in)
575 mm (22.64 in)

4
Safety Warnings and Precautions
●Never place items on the printer such as a flower vase, potted plant, cosmetics, any
liquid filled container, or metal fasteners. If such items were to fall on the printer,
this could cause a fire, electrical shock, or damage to the printer.
●The electrical contacts inside the printer become extremely hot during normal
operation. To avoid causing a fire, never store flammable substances like alcohol,
thinner, etc. near the printer.
●Avoid using the printer in the following types of locations.
• Where the printer is exposed to open air or high
humidity. This could cause a fire, serious
electrical shock, or damage to the printer. Also,
if the printer is carried into a warm room on a
cold day, this could cause condensation inside
the printer. If this happens, allow the printer to
sit for at least 1 hour at room temperature to
adapt to the ambient temperature and humidity.
• Never place the printer on a slanted or unstable
stand or table. If the printer is dropped or slided
off, this could cause personal injury. Also, never
place a heavy object on top of the printer. If the
object is dropped or falls, this could cause
personal injury.
• Never expose the printer to open air or dust. This
could cause a fire, serious electrical shock, or
damage to the printer. Also, never locate the
printer near a water faucet or in any other
location where it will be exposed to water. This
could cause serious electrical shock.
• Never place the printer where it will be exposed
to rapid changes in temperature, such as in direct
sunlight, near an air conditioner, or in a car on a
hot day. This could cause a fire or damage to the
printer.
Warning
Caution

Safety Warnings and Precautions
5
Power Supply and Power Cord
• Place the printer in a location that meets the specified ranges of temperature and
humidity. If the printer is either too cold or too hot, it may not operate normally.
Operating environment: 15 – 30°C (59 – 86°F)
RH 10 – 80% (with no condensation)
• To ensure normal operation of the printer and avoid possible damage, never
install the printer near large office equipment or any other type of electrical
device that emits a strong magnetic field.
• Never block the ventilation ports on the printer.
A blocked ventilation port could cause heat to
build up inside the printer and cause a fire. Also,
place the printer in an area where you can
disconnect the power cord immediately; keep
the area around the power cord connection free
of obstacles. This allows you to unplug the
power cord quickly in an emergency.
●To avoid causing a fire or serious electrical shock, always use the power cord
provided with this printer.
●To avoid a fire or electrical shock, do not use an extension cord.
●To avoid a fire or serious electrical shock, connect the printer power cord to an
independent power source that is not shared by other equipment or appliances.
●To avoid causing a fire or serious electrical shock, make sure that the power plug is
securely and completely inserted into the power source.
●Do not cut, damage, or otherwise alter the power cord. To avoid the dangers of fire
and electrical shock, never place a heavy object on the power cord, never expose it
to heat, and never pull on the cord to disconnect it. If the power cord is damaged in
any way (condensation on exposed wires, broken wires, etc.) contact the dealer
where you purchased the printer or the nearest service center for a replacement.
●To avoid personal injury from an electrical shock, never handle the power cord or
plug when your hands are wet.
●To avoid a fire or serious electrical shock, never knot the power cord or wrap it
around itself.
●Disconnect the printer power cord during severe electrical storms. Lightning could
cause a fire or severe electrical shock or damage to the printer.
Warning

6
Safety Warnings and Precautions
●To avoid a fire hazard, occasionally disconnect the power cord from the printer and
the power supply and use a soft dry cloth to clean the cord connectors and the
connection points. Leaving the cord plugged in and not cleaned for a long period,
especially in an area subject to dust, oil, and high humidity, could cause the
insulation material to deteriorate.
●To avoid damaging the power plug, which could cause a short circuit and cause a
fire or electrical shock, never pull on the power cord to unplug the cord from the
power supply. Always grip the plug to remove it from the power supply.
●If the printer will not be used for a long period, for your safety disconnect the power
cord from the power source.
●Always keep the area around the power plug free of obstacles so you can unplug it
easily. This allows you to unplug the power cord quickly in an emergency.
●Never use any power source other than the one rated for the printer. Also, make
sure that the power source can supply sufficient power for the printer. This could
cause a fire or serious electrical shock, or damage the printer.
Supply Voltage: AC 220 – 240 V, 50/60 Hz
Power Consumption: 120 W (max.), Sleep Mode 9 W
●Switch the printer off after it has stopped operating and entered the sleep mode.
●Do not rapidly switch the printer off and on. This could damage the printer. After
switching the printer off, wait at least 5 seconds before you switch it on again.
Caution
Important

Safety Warnings and Precautions
7
Handling the Printer and Accessories
●If you find a large ink leak, switch the printer off immediately, disconnect the power
plug from the power source, and call for service. If you continue to use the printer,
this could cause a fire or serious electrical shock.
●Never clean the printer with water or any
flammable liquid (alcohol, benzene, thinner, etc.)
either applied directly or with a cloth. If you
accidentally spill liquid on the printer, switch the
printer off immediately, disconnect the power plug
from the power source, and call for service. If you
continue to use the printer, this could cause a fire
or serious electrical shock.
●If the printer emits smoke, unusual odors, or
makes noises, leaving it could cause a fire or
serious electrical shock or damage to the printer.
Switch the printer off immediately, disconnect the
power plug from the power source, make sure that
the printer has stopped smoking, and call for
service. Do not attempt to repair the printer by
yourself. This could cause a fire or serious
electrical shock.
●Use only a slightly damp cloth, thoroughly wrung out, to clean the printer surfaces.
Never use alcohol, thinner or any other flammable liquids. If such materials come
into contact with electrical components inside the printer, this could cause a fire or
serious electrical shock.
●There are high voltage points inside the printer. To
avoid a fire or electrical shock, never attempt to
disassemble or repair the printer.
●Never insert or drop any metal objects into the printer when it is open. This could
cause a fire or serious electrical shock, or damage the printer. If something falls into
the printer accidentally, switch the printer off immediately, disconnect the power
plug from the power source, and call for service. If you continue to use the printer,
this could cause a fire or serious electrical shock.
Warning
Caution

8
Safety Warnings and Precautions
●If the printer is dropped and damaged, switch the
printer off immediately, disconnect the power plug
from the power source, and call for service. If you
continue to use the printer, this could cause a fire
or serious electrical shock.
●To avoid a fire or electrical shock, never use flammable sprays around the printer.
●Never remove the cover from the printer. This could cause a serious electrical
shock.
●Before cleaning the printer, switch it off and disconnect the power plug from the
power source. This can prevent personal injury or damage to the printer if you
make a mistake during cleaning.
●There are sharp pins in ink cartridge slots. Never
put your fingers into this area. This could cause
personal injury or damage the printer.
●Never touch the parts around the printhead
shaded blue in the illustration. This could damage
the printer or cause personal injury.
●Keep children from touching the power cord, internal parts of the printer when it is
open, and moving parts inside the printer (gears, belts, rollers, and electrical
components). This could cause personal injury or damage the printer.
●Never touch the feeder lift tray while it is moving, and never place your hand under
the tray. This could damage the printer or cause personal injury.
●Never open the front door, switch the printer off, or disconnect the power cord while
the printer is operating. This could damage the printer.
●Never turn off the main power switch during a print job. This could cause damage
because the printhead cannot return to the home position. Ink can stain clothing
and the work area.
●Never attempt to open the PHS door by force or hit the door. This could damage the
printer or result in poor print quality. Always open and close the PHS door slowly.
Important

Safety Warnings and Precautions
9
Moving the Printer
●Call the dealer for advice before you ship the printer a long distance or move the
printer by car or truck where it may be subjected to shock and vibration. Moving the
printer without the proper preparation could subject it to shocks and vibrations
which could damage the printer and cause a fire.
●Before you move the printer to another location in the same building, disconnect the
power cord and make sure that all other cables are disconnected.
●The printer weighs 13 kg (28.6 lb.). When you lift
the printer, be sure to hold it at the front side. If you
strain to lift the printer, you could drop the printer
and hurt yourself. To avoid dropping the printer
and causing personal injury, never grip the feeder
cover or the stacker.
●Always hold the printer level and carry it slowly. If ink is spilled inside the printer
while moving it, this could cause a fire or serious electrical shock or damage the
printer.
●Do not remove the ink cartridges before you move or ship the printer. If you remove
the ink cartridges before you move or ship the printer, ink could leak from the pins
in the ink cartridge slots and cause stains to your clothing or inside the printer.
Warning
Caution

10
Safety Warnings and Precautions
Ink Cartridges and the Residual Ink Receiver
●Never move or ship the printer with the PHS stopper at the Operate position. This
could damage the printhead.
●Before you move or ship the printer, move the PHS stopper to the Transport
position. After the printer has been moved, be sure to move the stopper back to the
Operate position.
●Always store these items out of the reach of small children. This prevents
accidents. If a child accidentally swallows ink, seek medical attention immediately.
• If ink gets into your eyes, wash it out with flowing water immediately. If
irritation persists, consult a physician.
• If ink comes into contact with your skin, rinse it off with flowing water
immediately. If irritation persists, consult a physician.
●Never drop or apply excessive force to an ink
cartridge or the residual ink receiver. Ink can stain
clothing and the work area.
●Never attempt to disassemble or modify the ink cartridges. They contain ink, which
may leak out and smear your clothes or things around you.
Important
Caution

Safety Warnings and Precautions
11
●Never replace an ink cartridge before a no ink error message appears. This could
prevent the proper display of the Status Monitor Ink Information messages. If you
mistakenly replace an ink cartridge before the no ink error message is displayed,
be sure to reset the ink level warning display.
5.4 Resetting the Ink Level Warning Display
●Never remove an ink cartridge or the residual ink receiver unless you must replace
it. This could shorten the life of the consumables.
●When you replace an ink cartridge, always pull the paper tag and peel off the tape
and then install the cartridge in the printer. If you set the ink cartridge without
peeling off the tape, this could damage the printhead.
Important

12
1Before Using the Printer
This section describes how to prepare the printer and procedures you should know before you
use the printer.
1.1 Printer Part Names and Functions
The name and function of each part is described below.
Front View
(1) PHS door
Open to remove a paper jam from the transport unit or to clean inside the printer.
(2) Stacker
Receives printed media output from the printer.
(3) Front door
Open to replace ink cartridges.
(4) Operation panel
Provides the buttons and the lamps to change the operation of the printer or to view its
current status.
(5) Feeder unit
Load paper here. The feeder lift tray raises and lowers automatically when you open or close
the feeder cover.
(6) Feeder cover
Open to load paper.
(4)
(5)
(6)
(3)
(1)
(2)

1Before Using the Printer
13
Back View
(1) Main power switch
Switch the printer on and off.
(2) Power connector
Connect the power cord here.
(3) USB connector
Connect a USB cable here to connect to the computer.
(4) Stacker
Holds printed media output from the printer.
(5) Residual ink receiver
Collects the ink used during printhead cleaning and other residual ink. Normally mounted
inside the printer while the printer is used.
(6) Residual ink receiver cover
Open to replace the residual ink receiver.
(4)
(6)
(3)
(2)
(1)
(5)