Canon CX-G6400 User manual

CX-G6400
COLOR CARD PRINTER
User's Guide
CANON FINETECH NISCA INC.2017
4Y1-8612-010

ii
Table of Contents
Before You Begin
Conventions・・・・・・・・・・・・・・・・・・・・・ 1
Sample Screens・・・・・・・・・・・・・・・・・・・ 1
Trademarks ・・・・・・・・・・・・・・・・・・・・・ 1
Abbreviations ・・・・・・・・・・・・・・・・・・・・ 2
Important Notices ・・・・・・・・・・・・・・・・・ 2
Legal Notice ・・・・・・・・・・・・・・・・・・・・・ 2
1. Before Using the
Printer
Printer Part Names and Functions ・・・・・・ 4
Front/Right Side View・・・・・・・・・・・・・・・ 4
Left Side View ・・・・・・・・・・・・・・・・・・・ 5
Inside the Printer ・・・・・・・・・・・・・・・・・・ 6
Operation Panel ・・・・・・・・・・・・・・・・・・ 7
Online and Sleep Modes ・・・・・・・・・・・・・ 9
Connecting the Printer and Computer ・10
Connecting with USB Cable・・・・・・・・・・・ 11
Connecting with LAN Cable ・・・・・・・・・・12
Turning on/off Printer ・・・・・・・・・・・・・ 13
Turning on the Printer・・・・・・・・・・・・・・・13
Turning off the Printer ・・・・・・・・・・・・・・14
Loading Paper ・・・・・・・・・・・・・・・・・・・ 15
2. How to Print
Making Prints ・・・・・・・・・・・・・・・・・・・・ 30
Canceling Printing ・・・・・・・・・・・・・・・・ 33
Canceling Print Jobs from the Status
Monitor ・・・・・・・・・・・・・・・・・・・・・・・ 33
Pausing Printing・・・・・・・・・・・・・・・・・・ 34
3. How to Use the
Printer Driver
Opening the Printer Driver ・・・・・・・・・・ 36
Opening the Printer Driver Setup Window
from the Application Software
・・・・・・・・ 36
Opening the Printer Driver Setup Window
from the [Devices and Printers] Folder
・・・・ 37
Opening the Printer Properties Window ・・ 38
Using Page Setup Features ・・・・・・・・・・ 39
Registration of Favorites ・・・・・・・・・・・・・41
Selecting the Paper Size ・・・・・・・・・・・・ 46
Setting a Custom Paper Size ・・・・・・・・・ 48
Selecting the Paper Type ・・・・・・・・・・・ 55
Selecting the Orientation ・・・・・・・・・・・ 56
Setting the Print with the Selected
Orientation・・・・・・・・・・・・・・・・・・・・・ 58
Checking the Setting Contents ・・・・・・・ 60
Checking the Version Information ・・・・・・・61
Using Print Quality Features ・・・・・・・・・ 62
Selecting a Resolution・・・・・・・・・・・・・・ 64
Selecting a Half-tone ・・・・・・・・・・・・・・ 65
Selecting a Color Correction ・・・・・・・・・ 66
Printing in Black and White・・・・・・・・・・・ 67

iii
Table of Contents
Adjusting the Color Balance・・・・・・・・・・ 67
Adjusting the Brightness ・・・・・・・・・・・・ 69
Adjusting the Density・・・・・・・・・・・・・・ 70
Adjusting the Contrast ・・・・・・・・・・・・・・71
Print the Gradation Smoothly ・・・・・・・・・ 72
Setting the Sharpness・・・・・・・・・・・・・・ 73
Using the Overlay Settings Feature・・・・ 75
Printing a Form to a File・・・・・・・・・・・・・ 76
Carrying out Overlay Printing ・・・・・・・・・ 79
Using Advanced Settings ・・・・・・・・・・・ 84
Selecting Print Order ・・・・・・・・・・・・・・ 85
Adjusting the Paper Feed Interval ・・・・・・ 86
Using Utility Features ・・・・・・・・・・・・・・ 87
Switching the Printer to the Sleep State ・・ 90
Changing the Sleep Timer/Off Timer
Setting ・・・・・・・・・・・・・・・・・・・・・・・ 92
Changing Special Settings ・・・・・・・・・・・ 95
Changing the Ink Jetting Amount for
Printing ・・・・・・・・・・・・・・・・・・・・・・・ 99
4. How to Use the
Status Monitor
Displaying the Status Monitor ・・・・・・ 106
Starting the Status Monitor ・・・・・・・・・・106
How to Start and Display the Status
Monitor ・・・・・・・・・・・・・・・・・・・・・・・ 107
Using the Status Monitor ・・・・・・・・・・・110
5. Maintenance
Cleaning the Print Head ・・・・・・・・・・・・116
Print Head Cleaning ・・・・・・・・・・・・・・・ 117
Cleaning during Printing ・・・・・・・・・・・・ 118
Adjusting Print Head Position ・・・・・・・・119
Detailed Printhead Position Adjustment
・131
Checking Setting Values・・・・・・・・・・・ 138
Replacing the Ink Tank ・・・・・・・・・・・・・141
Replacing the Ink Tank ・・・・・・・・・・・・・ 141
Checking the Ink Information ・・・・・・・・・147
Replacing the Maintenance Cartridge・148
Replacing the Maintenance Cartridge ・・・148
Checking the Maintenance Cartridge
Information ・・・・・・・・・・・・・・・・・・・・ 152
Cleaning the Printer ・・・・・・・・・・・・・・ 153
Cleaning the Exterior of the Printer ・・・・・ 153
Cleaning the Transport Area ・・・・・・・・・154
Cleaning the Pick-up Roller・・・・・・・・・・・ 157
6. Troubleshooting
For Troubleshooting Operations ・・・・・ 162
Power Does not Turn On ・・・・・・・・・・・162
Printing Does not Start/Complete・・・・・・ 162
Slow to Print・・・・・・・・・・・・・・・・・・・・166
Printing Does Not Stop/Data is Not Sent/
Settings are Not Sent from Utility ・・・・・・166

iv
Table of Contents
Paper is Not Feeding Correctly ・・・・・・・・ 167
Status Monitor Does Not Start ・・・・・・・・ 169
Improving the Print Quality ・・・・・・・・・・ 170
Paper Is Jammed ・・・・・・・・・・・・・・・・・ 173
"Request print head inspection"
Appears on the Screen ・・・・・・・・・・・・・ 175
List of Error Messages/Warning
Messages・・・・・・・・・・・・・・・・・・・・・・ 176
Error Message・・・・・・・・・・・・・・・・・・・ 176
Warning Message ・・・・・・・・・・・・・・・・ 183
7. Appendix
Moving the Printer ・・・・・・・・・・・・・・・ 186
Shipping the Printer ・・・・・・・・・・・・・・ 190
Uninstall Printer Driver ・・・・・・・・・・・・ 194
About Network Utility ・・・・・・・・・・・・ 197
Starting the Network Utility ・・・・・・・・・・ 197
Configuring the Network ・・・・・・・・・・・ 198
Configuring Network Using the Network
Utility ・・・・・・・・・・・・・・・・・・・・・・・・208
Specifications・・・・・・・・・・・・・・・・・・・・211
Index ・・・・・・・・・・・・・・・・・・・・・・・・・ 213

1
Conventions
The following marks are used in this manual.
Warning Indicates a warning concerning operations that may lead to death or injury
to persons if not performed correctly. To use the machine safely, always pay
attention to these warnings.
Caution
Indicates a caution concerning operations that may lead to injury to persons
if not performed correctly. To use the machine safely, always pay attention to
these cautions.
Important Indicates operational requirements and restrictions. Be sure to read these
items carefully to operate the machine correctly, and avoid damage to the
machine or property.
Note Indicates a clarification of an operation, or contains additional explanations
for a procedure. Reading these notes is highly recommended.
Indicates an operation that must not be performed. Read these items
carefully, and make sure not to perform the described operations.
Sample Screens
The sample CX-6400 printer driver screens displayed in this manual were created with Windows 10.
Trademarks
• Canon and the Canon logo are registered trademarks of Canon Inc.
• Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation in the
United States and/or other countries.
• Adobe and Acrobat are trademarks or registered trademarks of Adobe Systems Incorporated in the
United States and/or other countries.
• Other brand and product names may be trademarks or registered trademarks of their respective
companies.
Before You Begin

2
Before You Begin
Abbreviations
Throughout this manual the following abbreviations are used in text.
• Microsoft Windows 10 is abbreviated as "Windows 10"
• Microsoft Windows 8.1 is abbreviated as "Windows 8.1"
• Microsoft Windows 7 is abbreviated as "Windows 7"
• Microsoft Windows is abbreviated as "Windows"
Important Notices
• Copying this manual or any part of this manual without permission is strictly forbidden.
• The specifications for this printer and software provided with the printer are subject to change
without prior notice.
• We have done our best to make this manual as complete and accurate as possible, and we ask you
to contact your place of purchase. If you find any omissions or mistakes in this manual.
• We can accept no responsibility for loss or damages resulting from the use of this printer or its
software; please accept this before you use the printer.
Legal Notice
■Legal Limitations on the Usage of Your Product and the Use of Images
• It is illegal to reproduce currency, bills, negotiable securities and other documents prohibited by
law. Reproduction of such items may be subject to criminal prosecution.
• It is illegal to reproduce legal certificates, licenses, and certain public and private documents
prohibited from reproduction by law. Reproduction of such items may be subject to criminal
prosecution.
• Please note that intellectual property protected by copyright may not be reproduced without the
express permission of the copyright holder except for personal or household use under limited
circumstances.
■Product Name
CX-G6400

Chapter 1
Before Using the Printer
This section describes how to prepare the printer and procedures you should know before you use
the printer.
Printer Part Names and Functions.......................................................................................................4
Connecting the Printer and Computer......................................................................................... 10
Turning on/off Printer............................................................................................................................... 13
Loading Paper............................................................................................................................................... 15

4
Printer Part Names and Functions
Names and functions of the components of this printer are described below.
Front/Right Side View
[1]
[2]
[3]
[5]
[6]
[7]
[9]
[4]
[8]
［1］Operation panel（→ P.10）［7］T r a y s w i t c h l e v e r
Keys necessary for operation and lamps to
indicate the state of printer are provided
on this panel.
Use in the "1 (Standard)" position.
Normally, this does not need to be
changed. If paper cannot be fed properly,
switch the lever position.
［2］USB port（→ P.11）［8］Ink tank door
Connect a USB cable here to connect to
the computer.
Open this door when replacing ink tanks
or opening the upper unit.
［3］LAN port（→ P.12）［9］Upper unit
Connect a LAN cable here to connect to
the computer.
Open this unit when loading paper or
removing the paper jammed in the paper
feed path or cleaning inside of the
machine. Holds the printhead.
［4］Side guide（→ P. 2 3）
Adjust the position of this guide according
to the paper width.
［5］Power socket
Connect the power cord here.
［6］Feeder lift tray（→ P.19）
Load the paper.

5
Printer Part Names and Functions
Left Side View
[5]
[2]
[3]
[4]
[1]
［1］Rating plate ［4］Auto stacker（→ P. 2 6）
A serial number for identifying the printer
is shown on this plate.
(The serial number is required when you
ask for customer support or repair of the
printer.)
Receives printed paper output from the
printer.
［5］Thick paper transport lever（→ P. 2 5）
Pull out this lever to use the special heavy
paper and thick plastic card.
［2］Paper delivery slot
Printed paper is delivered through this
slot.
［3］Maintenance cartridge door（→ P.14 8）
Open this door when replacing the
maintenance cartridge.

6
Chapter 1 Before Using the Printer
Inside the Printer
[2]
[1]
[3]
［1］Transport area ［3］Ink tank cover（→ P.141）
Transports paper. Clean paper dust and ink
stains here.
（→ P.15 4 ）
Open this door when replacing the ink
tank.
［2］Upper unit open lever
Open the Upper unit.

7
Printer Part Names and Functions
Operation Panel
TRAY
[1] [2] [3]
[4]
[5]
[6][7]
PAUSE
Bk CMY
STATUS
ERROR
MC
［1］Tray key ［4］Status lamp
Use this key to move the feeder lift tray
upward/downward.
This lamp lights up or blinks.
On: Printing from the computer is
possible. (Online mode)
Blink: The printer is processing or
operating (printing, cleaning, etc.)
Off: Instructions and print data cannot
be received from the computer
(offline mode) or Sleep mode.
［2］Pause key
Pressing this key suspends printing.
Pressing this key restarts printing.
［3］Power key/lamp
Press this key to turn on/off the printer.
This lamp lights up or blinks depending
on the power supply status.
On: The printer is powered.
Blink: The printer is in sleep mode
(power-saving mode).
Off: The printer is not powered.

8
Chapter 1 Before Using the Printer
［5］Error lamp（→ P.176）［7］Ink warning lamp (Bk/C/M/Y)
（→ P.147）
Lights when an error occurs.
Lit: An operator call error has occurred.
Blink: A service call error has occurred.
These lamps indicate the remaining
amounts of Black (Bk), Cyan (C), Magenta
(M) and Yellow (Y) inks.
Lit: The ink tank is out of ink or faulty.
Blink: The ink tank is short of ink.
Off : The ink tank is sufficient of ink.
［6］Maintenance cartridge warning lamp
（→ P.152）
This lamp lights up or blinks when there
remains a small or no maintenance
cartridge space to collect ink.
Lit: The maintenance cartridge has no
free space or it is faulty.
Blink: The maintenance cartridge has a
small free space.
Off : The maintenance cartridge has a
sufficient free space.
Important
• Opening the ink tank door or maintenance cartridge door during printing will cause an error and
suspends printing. Do not open the ink tank door or maintenance cartridge door except when
replacing an ink tank or maintenance cartridge or opening/closing the upper unit.
• Never attempt to open the upper unit by force or hit the upper unit. This could damage the printer
or result in poor print quality. Always open and close the upper unit slowly.

9
Printer Part Names and Functions
Online and Sleep Modes
Online mode: This mode can print data from the computer. The power lamp and status lamp stays
lit.
Sleep mode: The printer is in power-saving mode. The printer automatically switches to sleep
mode to save power when a certain amount of time elapses without receiving a
print job or operating printer controls. Power lamp is blinking and the Status lamp
stays lit. When print data is received, the printer is automatically placed in the online
status to start printing.
Status of the printer Receive data Power lamp Status lamp
Online Printable Lighting Lighting
Sleep Printable Blinking OFF

10
Connecting the Printer and Computer
This section explains how to connect the printer to the computer. The printer is compatible with Hi-
Speed USB and LAN.
Important
• The USB cable is hot-swappable. However, it should be noted that the USB cable should not be
connected or disconnected in the following cases:
– When the computer is being booted. (before the desktop appears)
– When the printer is printing.
– When the printer driver is being installed.
When disconnecting the USB cable with the computer or printer powered, be sure to remove the
USB plug on the computer side (USB hub side) in advance.
When reconnecting the USB cable, wait for at least 5 seconds after disconnecting it. If you connect
the USB cable too early, the printer may malfunction.
Note
• A USB cable is not provided with the printer. Please prepare a cable that matches the port on your
computer.

11
Connecting the Printer and Computer
Connecting with USB Cable
1Connect the USB cable to the printer and then to the computer.
Note
• The printer driver must be installed before connecting the USB cable.
• For instructions on how to install the printer driver, refer to the Getting Started Guide.

12
Chapter 1 Before Using the Printer
Connecting with LAN Cable
1Connect the printer to the network (LAN) using a LAN cable.
Note
• Use a Category 5e or better twisted pair Ethernet cable.
• Connection to a corporate LAN must be made by a network administrator.
• For instructions on how to install the printer driver and how to connect a printer to a
network, refer to the Getting Started Guide.

13
Turning on/o Printer
This section explains how to switch the printer on and off.
Turning on the Printer
Make sure that the power cable is connected properly, and then turn on the printer.
1Press the Power key.
Printhead cleaning is performed and the printer becomes ready for printing. When the printer
is in the online mode, the status lamp stays lit.
TRAY
Note
• When the printer is in the sleep mode, press the power key to return the printer to online
mode. Printer will also wake up from the sleep mode automatically as soon as it starts
receiving a print job.

14
Chapter 1 Before Using the Printer
Turning o the Printer
1Make sure the printer is not operating.
2Press the Power key for at least 1 second.
TRAY
When the power lamp stops blinking, the printer is turned off.
Note
• When a given length of time elapses after switching to sleep mode, the printer is
automatically turned off.
（→ P.92）
Important
• When unplugging the power cord after turning off the printer, make sure the power lamp is
off. Make sure the power lamp is off before removing the power plug. Removing the power
plug while the power lamp is lit or blinking could result in a dry print head and paper jams
and poor quality prints.
• If the printer will not be used for a long period, disconnect the power cord, AC adapter, and
interface cable.

15
Loading Paper
The procedure of loading paper is described below.
1Make sure the power lamp is on.
If the power lamp does not stay lit or it is not blinking, press the power key.
2 While raising the side guide lever, move the side guide fully to the front side.
1
2

16
Chapter 1 Before Using the Printer
3 Prepare paper.
●For business card/card/postcard/envelopes
1. When loading envelopes, press down on all four corners and edges of the envelopes to
flatten them.
2. As shown in the figure, flip through the four sides ( ) of the paper to separate
the sheets.
Note
• Flip through the four sides of the paper thoroughly to remove paper dust.
• Loading the paper after flipping through it might prevent multiple sheets from being fed at
once.