Canon imageCLASS MFG500 Series Setup guide

ENG
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Table of Contents
Index How to Use This Guide
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Advanced Guide
Please read this guide before operating this equipment.
After you finish reading this guide, store it in a safe place
for future reference.
Advanced Fax
Features
Advanced Copy
Features
System Monitor
Reports and Lists
Troubleshooting
Appendix
Series

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Table of Contents
Index
Advanced Fax
Features
Advanced Copy
Features
System Monitor
Reports and Lists
Troubleshooting
Appendix
Manuals for the Machine
●Machine Set-Up
●Software Installation Starter Guide
●Basic Features
●Maintenance
●Machine Settings
●Specifications
Basic Guide
●Advanced Features
●System Monitor
●Reports and Lists Advanced Guide
(This Document)
●Scanning Features
Scanner Driver Guide
Indicates the manual is supplied in PDF format in the accompanying CD-ROM.
●To view the manuals in PDF format, Adobe Reader/Acrobat Reader is required. If Adobe Reader/Acrobat
Reader is not installed on your system, please download it from the Adobe Systems Incorporated
website.
●Considerable effort has been made to make sure that the manuals for the machine are free of
inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact
specification, please contact Canon.
●The machine illustration on the cover may differ slightly from your machine.
CD-ROM
CD-ROM
CD-ROM

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Index
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System Monitor
Reports and Lists
Troubleshooting
Appendix
Legal Notices
Trademarks
Canon, the Canon logo, and imageCLASS are trademarks of Canon Inc.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
All other product and brand names are registered trademarks, trademarks or service marks of their respective owners.
Copyright
Copyright © 2006 by Canon Inc. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language or computer language in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual, or otherwise, without the prior written permission of Canon Inc.
Disclaimer
The information in this document is subject to change without notice.
CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS
PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE OF USE OR AGAINST INFRINGEMENT OF ANY PATENT. CANON INC. SHALL NOT BE LIABLE
FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE, OR LOSSES OR EXPENSES RESULTING FROM
THE USE OF THIS MATERIAL.

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Index iii
Advanced Fax
Features
Advanced Copy
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System Monitor
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Troubleshooting
Appendix
Things You Can Do
Specify a recipient with a
single key
One-Touch Speed Dialing
→Basic Guide
Specify a recipient with a
two-digit code
Coded Speed Dialing
→Basic Guide
Specify multiple recipients
with a single key
Group Dialing
→Basic Guide
Look up a particular
recipient
Address Book Dialing
→p. 1-3
Redial when the line is busy
Automatic Redialing
→p. 1-4
Send a fax to multiple
recipients
Broadcasting
→p. 1-16
AAAAA
BBBBB
CCCCC
Send a fax at a specified
time
Delayed Sending
→p. 1-16
Receive faxes in memory
without printing out
Memory Reception
→p. 1-12
Select a scan mode depending on
the type of image
Image Quality
→Basic Guide
ABC
ABC
ABC
ABC

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Advanced Fax
Features
Advanced Copy
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System Monitor
Reports and Lists
Troubleshooting
Appendix
Adjust the density level of
scanned images
Density
→Basic Guide
Enlarge or reduce copied
images
Zoom Ratio
→Basic Guide
Sort copies by page order
Collate Copying
→p. 2-2
AA
DDDD
DDDD
DDDD
DDDD
4
CCCC
CCCC
CCCC
CCCC
3
BBBB
BBBB
BBBB
BBBB
2
AAAA
AAAA
AAAA
AAAA
1
AAAA
AAAA
AAAA
AAAA
1
AAAA
AAAA
AAAA
AAAA
1
AAAA
AAAA
AAAA
AAAA
1
AAAA
AAAA
AAAA
AAAA
1
Make two-sided copies
Two-Sided Copy
→p. 2-3
Copy two documents on one
sheet
2 on 1 Combination
→p. 2-5
Print a document from a PC
Printing
→Online Help
DEF
DEF
DEF
DEF
2
ABC
ABC
ABC
ABC
1
ABC
ABC
ABC
ABC
1
DEF
DEF
DEF
DEF
DEF
DEF
DEF
2
ABC
ABC
ABC
ABC
1
ABC
ABC
ABC
ABC
1
DEF
DEF
DEF
ABC
ABC
ABC
ABC
1
DEF
DEF
DEF
DEF
2
ABC
ABC
ABC
ABC
1
DEF
DEF
DEF
Specify detailed scanning
options to suit various images
Scanning
→Scanner Driver Guide
Send a fax from a PC
PC Faxing
→Online Help
ABC
ABC
ABC
ABC
1
DEF
DEF
DEF

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Index
Advanced Fax
Features
Advanced Copy
Features
System Monitor
Reports and Lists
Troubleshooting
Appendix
Table of Contents
Manuals for the Machine ................................................................................i
Legal Notices.................................................................................................ii
Things You Can Do ...................................................................................... iii
How to Use This Guide.................................................................................ix
Using the Top Page ...............................................................................ix
Using the Chapter Topic List...................................................................x
1 Advanced Fax Features (MF6550 Only) ....................................................................... 1-1
Dialing Features ........................................................................................ 1-3
Using Address Book............................................................................ 1-3
Redialing ............................................................................................. 1-4
Dialing Through a Switchboard ........................................................... 1-5
Switching Temporarily to Tone Dialing................................................ 1-6
Dialing an Overseas Number (With Pauses)....................................... 1-7
Optional Settings for One-Touch/Coded Speed Dialing...................... 1-7

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Index
Advanced Fax
Features
Advanced Copy
Features
System Monitor
Reports and Lists
Troubleshooting
Appendix
Receiving Features.................................................................................... 1-9
Setting Receive Mode ......................................................................... 1-9
Memory Reception ............................................................................ 1-12
Remote Reception ............................................................................ 1-13
Printing Received Documents........................................................... 1-14
Additional Fax Modes .............................................................................. 1-16
Broadcasting ..................................................................................... 1-16
Delayed Sending............................................................................... 1-16
Sending Two-Sided Documents........................................................ 1-17
Canceling Fax Jobs ................................................................................. 1-18
2 Advanced Copy Features.............................................................................................. 2-1
Advanced Copy Features .......................................................................... 2-2
Collate Copy........................................................................................ 2-2
Reserved Copy ................................................................................... 2-3
Two-Sided Copying............................................................................. 2-3
2 on 1 Combination ............................................................................. 2-5
Frame Erase ....................................................................................... 2-6
Canceling Copy Jobs............................................................................... 2-10

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Index
Advanced Fax
Features
Advanced Copy
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System Monitor
Reports and Lists
Troubleshooting
Appendix
3 System Monitor .............................................................................................................. 3-1
Checking Job and Machine Status ........................................................... 3-2
Checking Transmission/Reception Results (MF6550 Only)................ 3-2
Checking and Deleting Transmitting/Received Documents
Stored in Memory (MF6550 Only)....................................................... 3-2
Checking and Deleting Copy Jobs ...................................................... 3-3
Checking and Deleting Print Jobs ....................................................... 3-3
4 Reports and Lists........................................................................................................... 4-1
Summary of Reports and Lists .................................................................. 4-2
Printing Reports Automatically (MF6550 Only) ......................................... 4-3
TX REPORT........................................................................................ 4-3
RX REPORT ....................................................................................... 4-4
ACTIVITY REPORT ............................................................................ 4-5

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Advanced Fax
Features
Advanced Copy
Features
System Monitor
Reports and Lists
Troubleshooting
Appendix
5 Troubleshooting............................................................................................................. 5-1
General Problems ..................................................................................... 5-2
Paper Feeding Problems .......................................................................... 5-4
Faxing Problems (MF6550 Only) .............................................................. 5-5
Sending Problems............................................................................... 5-5
Receiving Problems ............................................................................ 5-9
Copying Problems .................................................................................. 5-14
Printing Problems ................................................................................... 5-15
Telephone Problems (MF6550 Only) ..................................................... 5-17
6 Appendix......................................................................................................................... 6-1
Glossary .................................................................................................... 6-2
Index.......................................................................................................... 6-8

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ix
Table of Contents
Index
Advanced Fax
Features
Advanced Copy
Features
System Monitor
Reports and Lists
Troubleshooting
Appendix
How to Use This Guide
■Using the Top Page
ENG
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Table of Contents
Index How to Use This Guide
TOP
Back Previous Next
Advanced Guide
Please read this guide before operating this equipment.
After you finish reading this guide, store it in a safe place
for future reference.
Advanced Fax
Features
Advanced Copy
Features
System Monitor
Reports and Lists
Troubleshooting
Appendix
Series
Displays the previous or next page.
Returns to the last page opened.
Returns to the top page.
Displays the “How to Use This Guide” page.
Quick links to the list of things you can do, topics
for each chapter, table of contents, and the index.

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x
Table of Contents
Index
Advanced Fax
Features
Advanced Copy
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System Monitor
Reports and Lists
Troubleshooting
Appendix
■Using the Chapter Topic List
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1-1
Table of Contents
Index
Advanced Fax
Features
Advanced Copy
Features
System Monitor
Reports and Lists
Troubleshooting
Appendix
1 Advanced Fax Features (MF6550 Only)
Dialing Features....................................................................................... 1-3
Using Address Book ............................................... 1-3
Redialing................................................................. 1-4
Dialing Through a Switchboard .............................. 1-5
Switching Temporarily to Tone Dialing.................... 1-6
Dialing an Overseas Number (With Pauses) .......... 1-7
Optional Settings for One-Touch/Coded Speed
Dialing .............................................................1-7
Receiving Features.................................................................................. 1-9
Setting Receive Mode ............................................ 1-9
Memory Reception ............................................... 1-12
Remote Reception................................................ 1-13
Printing Received Documents .............................. 1-14
Returns to the last page opened.
Displays the previous or next page.
Returns to the top page.
Table of contents for the chapter.
Quick links to the list of things you can do, topics
for each chapter, table of contents, and the index.

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Advanced Fax
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Advanced Copy
Features
System Monitor
Reports and Lists
Troubleshooting
Appendix
The following symbols are used throughout the manuals for the machine and indicate the warnings, cautions and notes you should
keep in mind when using the machine.
WARNING
Indicates a warning that may lead to death or serious injury if not observed.
CAUTION
Explains how to avoid actions that could injure you or damage your machine.
NOTE
Explains operating restrictions and how to avoid minor difficulties.
In addition, this guide uses distinctive notations to identify keys and information in the LCD:
– The keys you press appear in square brackets: [Stop].
– Information in the LCD appears in angle brackets: <TRANSMIT>.

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1-1
Table of Contents
Index
Advanced Fax
Features
Advanced Copy
Features
System Monitor
Reports and Lists
Troubleshooting
Appendix
1 Advanced Fax Features (MF6550 Only)
Dialing Features....................................................................................... 1-3
Using Address Book ............................................... 1-3
Redialing................................................................. 1-4
Dialing Through a Switchboard .............................. 1-5
Switching Temporarily to Tone Dialing.................... 1-6
Dialing an Overseas Number (With Pauses) .......... 1-7
Optional Settings for One-Touch/Coded Speed
Dialing .............................................................1-7
Receiving Features.................................................................................. 1-9
Setting Receive Mode ............................................ 1-9
Memory Reception ............................................... 1-12
Remote Reception................................................ 1-13
Printing Received Documents .............................. 1-14

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1-2
Table of Contents
Index
Advanced Fax
Features
Advanced Copy
Features
System Monitor
Reports and Lists
Troubleshooting
Appendix
Additional Fax Modes............................................................................ 1-16
Broadcasting......................................................... 1-16
Delayed Sending .................................................. 1-16
Sending Two-Sided Documents ........................... 1-17
Canceling Fax Jobs............................................................................... 1-18

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Index
Advanced Fax
Features
Advanced Copy
Features
System Monitor
Reports and Lists
Troubleshooting
Appendix
Dialing Features
The machine provides the following dialing features:
address book dialing, redialing, dialing through a
switchboard, and temporary tone dialing.
■Using Address Book
Address book dialing enables you to search for a particular
recipient registered in the machine. This is useful when you
forget which one-touch speed dialing key or coded speed dialing
code the recipient you want is registered under.
1. Press [FAX].
2. Press [Address Book].
If no recipient is registered for speed dialing, <NOT
REGISTERED> is displayed.
3. Use a numeric key to enter the first letter of
the recipient’s name.
– For example, if you want to search for a name that starts with
the letter “H”, press [4] (GHI) once or twice.
– Entries starting with the letter you entered are displayed if any
entries are registered.
– Press [ ] to switch between input modes:
[:A]: Letter mode
[:1]: Number mode
4. Use [ ] or [ ] to search for the
recipient’s name.
– Pressing [ ] displays the names of other recipients in
alphabetical order.
– Pressing [ ] displays them in reverse order.
5. When the recipient’s name is displayed,
press [OK].
6. Press [Start] to dial the number.
When you set the documents on the platen glass, use [ ] or
[ ] to select the document size, then press [Start] for each
document. When scanning is complete, press [OK] to start
dialing.
NOTE
When <TIME OUT> is set to <ON> in <TX SETTINGS> in
<FAX SETTINGS>, the machine starts dialing automatically after
a preset time.
ADDRESS BOOK :A
HIJK
Ex.

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System Monitor
Reports and Lists
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Appendix
■Redialing
Redialing can be done manually or automatically. For automatic
redialing, you can set how many times the machine redials and
the time between redials.
Redialing Manually
1. Press [FAX].
2. Press [Redial/Pause] to dial the last number
you entered using the numeric keys.
To cancel manual redialing, press [Reset].
3. Press [Start] to dial the number.
When you set the documents on the platen glass, use [ ] or
[ ] to select the document size, then press [Start] for each
document. When scanning is complete, press [OK] to start
dialing.
NOTE
When <TIME OUT> is set to <ON> in <TX SETTINGS> in <FAX
SETTINGS>, the machine starts dialing automatically after a
preset time.
Redialing Automatically
1. Press [Additional Functions].
2. Use [ ] or [ ] to select <FAX
SETTINGS>, then press [OK].
3. Use [ ] or [ ] to select <TX SETTINGS>,
then press [OK].
4. Use [ ] or [ ] to select <AUTO REDIAL>,
then press [OK].
5. Use [ ] or [ ] to select <ON>, then press
[OK].
6. Confirm that <REDIAL TIMES> is displayed,
then press [OK].
7. Use [ ], [ ], or numeric keys to enter the
number of redials the machine will make,
then press [OK].
8. Confirm that <REDIAL INTERVAL> is
displayed, then press [OK].

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Appendix
9. Use [ ], [ ], or numeric keys to enter the
time (in minutes) between redials, then press
[OK].
10.Confirm that <TX ERROR REDIAL> is
displayed, then press [OK].
11.Use [ ] or [ ] to select <ON> or <OFF>,
then [OK].
<ON>: Resends all documents once if final transmission made by
automatic redialing is interrupted.
<OFF>: Does not redial when final transmission is interrupted.
12.Press [Stop] to return to standby mode.
■Dialing Through a Switchboard
If your machine is connected to a PBX, register the [R] key so
you can easily access the outside line.
Registering the [R] Key
1. Press [Additional Functions].
2. Use [ ] or [ ] to select <SYSTEM
SETTINGS>, then press [OK].
3. Use [ ] or [ ] to select
<COMMUNICATIONS>, then press [OK].
4. Use [ ] or [ ] to select <R-KEY
SETTING>, then press [OK].
5. Use [ ] or [ ] to select <PBX>, then
press [OK].
6. Use[]or[]toselect <PREFIX>, then
press [OK].
7. Use the numeric keys to enter the prefix
number (up to 20 digits).
8. Press [Redial/Pause] to enter a two-second
pause, then press [OK].
<p> in the fax/telephone number represents a certain amount of
pause time, set in the <PAUSE TIME> menu.
9. Press [Stop] to return to standby mode.
PREFIX
Ex.

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System Monitor
Reports and Lists
Troubleshooting
Appendix
Dialing using the [R] Key
1. Press [FAX].
2. Press [R] to access the outside line.
3. Use the numeric keys to enter the fax
number.
■Switching Temporarily to Tone Dialing
If your machine is set for pulse dialing, use the procedure below
to switch to tone dialing to use information services (e.g., banks,
airline reservations, and hotel reservations).
NOTE
To talk to the other party, you will need to connect an external
telephone to the machine.
1. Press [FAX].
2. Press [Hook].
NOTE
Make sure to confirm the dial tone before entering a fax number.
If you enter the number before the dial tone can be heard, the call
may not be connected, or the wrong number may be dialed.
3. Use the numeric keys to dial the required
information service.
4. When the recorded message of the
information service answers, press [Tone] to
switch to tone dialing.
5. Use the numeric keys to enter the numbers
requested by the information service.
6. If you want to receive faxes, press [Start].
7. When finished, press [Hook] to disconnect
the call.
Tone dialing is canceled when you disconnect the call.
TEL=R123
Ex.

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Features
System Monitor
Reports and Lists
Troubleshooting
Appendix
■Dialing an Overseas Number (With
Pauses)
When you dial or register an overseas number, you may need to
insert a pause within the number.
1. Set documents.
2. Press [FAX].
3. Use the numeric keys to dial the international
access code.
For details on international access codes, contact your local
telephone company.
4. If necessary, press [Redial/Pause] to enter a
two-second pause.
– <p> in the fax/telephone number represents a certain amount
of pause time, set in the <PAUSE TIME> menu.
– For a longer pause press [Redial/Pause] again.
5. Use the numeric keys to dial the country
code, the area code, and the fax/telephone
number of the recipient.
6. Press [Redial/Pause] to enter a 10- second
pause at the end of the number.
<P> at the end of the fax/telephone number represents a
10-second pause.
7. Press [Start].
■Optional Settings for One-Touch/Coded
Speed Dialing
You can specify the following advanced function settings for
each one-touch/coded speed dialing recipient registered in the
machine: international, TX speed, and ECM (Error Correction
Mode) transmission options.
1. Press [Additional Functions].
2. Press [ ] or [ ] to select <ADDRESS
BOOK SET.>, then press [OK].
TEL=123p
Ex.

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Appendix
3. Press [ ] or [ ] to select <1-TOUCH SPD
DIAL> or <CODED SPD DIAL>, then press
[OK].
4. Use the one-touch speed dialing key, or
[Coded Dial] and the numeric key (for a two-
digit code), to select the desired recipient,
then press [OK].
You can also select a one-touch/coded speed dialing recipient
with [ ] or [ ].
5. Press [ ] or [ ] to select <OPTIONAL
SETTING>, then press [OK].
6. Press [ ] or [ ] to select <ON>, then
press [OK].
7. Confirm that <INTERNATIONAL> is
displayed, then press [OK].
8. Press [ ] or [ ] to select the most
effective transmission option, then press
[OK].
<DOMESTIC>: Normally select this option.
<LONG DISTANCE 1-3>: Select one of these options if you
experience transmission errors during an international call.
9. Confirm that <TX SPEED> is displayed, then
press [OK].
10.Press [ ] or [ ] to select the sending
speed (4800 bps to 33600 bps), then press
[OK].
NOTE
If transmission errors occur frequently, lower the speed.
11.Confirm that <ECM> is displayed, then press
[OK].
12.Press [ ] or [ ] to select <ON> to reduce
system and line errors while sending to or
receiving from other machines that support
ECM, then press [OK].
13.Press [Stop] to return to standby mode.