Canon imageRUNNER ADVANCE C2200 Series User manual

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imageRUNNER ADVANCE C2200 Series Service Guide
imageRUNNER ADVANCE C2200 Series Service Guide March 2013
Revision 1 Page i
Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747-3336
1-800-OK-CANON
E-Mail: [e-mail]
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support Center Web site: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central Web site:
Canon Network Access (CNA) Web site:
http://www.isgcentral.cusa.canon.com
http://www.cna.cusa.canon.com
Distributed in the United States by Canon U.S.A., Inc.
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER
ADVANCE C2230/C2225.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM
ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF
CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING
REVISIONS.
REVISION HISTORY
Revision Date Sections Details
— January 2013 All Release of the imageRUNNER ADVANCE C2200 Series Service
Guide.
1 March 2013 I, D – Table 5; III, B;
X, B
Section I, D: Updated Table 5 – System Accessories to include the
correct part number and item name for the Universal
Send Advanced Feature Set.
Section III, B: Corrected the name of the Universal Send Advanced
Feature Set.
Section X, B: Updated screen shots.

imageRUNNER ADVANCE C2200 Series Service Guide
imageRUNNER ADVANCE C2200 Series Service Guide March 2013
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COPYRIGHTS AND TRADEMARKS
This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2013. All rights reserved.
Canon, imageRUNNER, and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of
Canon Inc. imageWARE is a registered trademark of Canon U.S.A., Inc.
All other company names and product names may be trademarks or registered trademarks of their respective
owners, and are hereby acknowledged.
LEGAL NOTICES
The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose
without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify
Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s
possession, use, or misuse of this Service Guide.
As an authorized Canon dealership for the imageRUNNER ADVANCE C2200 Series, you agree that the
imageRUNNER ADVANCE C2200 Series and its related hardware/software accessories will not be exported from
the United States except in strict accordance with the Export Administration Regulations of the U.S. Department of
Commerce and other U.S. laws and regulations controlling exports from the United States.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or
specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are
subject to change without notice. The latest version is available online at the ISG Central and e-Support Web sites
noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein
are for illustration purposes only.
DISCLAIMER
NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR
PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT,
FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR
SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE
PRODUCT’S OPTIONAL HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT,
REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS
SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY
AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE
PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER
ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND THE PROPERTY
OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO
USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
AUTHORIZED SERVICE PROVIDER.

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Contents
I. Product Overview and Configuration ---------------------------------------------------------------1
A. Overview ------------------------------------------------------------------------------------------------------------- 1
B. New Features ------------------------------------------------------------------------------------------------------- 2
C. Main Unit Box Contents ----------------------------------------------------------------------------------------- 5
D. Configuration ------------------------------------------------------------------------------------------------------- 6
II. Hardware Accessory Options------------------------------------------------------------------------ 12
A. Cassette Feeding Unit-AF1 ------------------------------------------------------------------------------------12
B. Cabinet Type-D----------------------------------------------------------------------------------------------------12
C. Envelope Feeder Attachment-D1----------------------------------------------------------------------------12
D. Staple Finisher-M1 -----------------------------------------------------------------------------------------------13
E. Booklet Finisher-M1 ---------------------------------------------------------------------------------------------13
F. Inner Finisher-F1 and Inner Finisher Additional Tray-A1 --------------------------------------------13
G. Inner 2Way Tray-F1 ----------------------------------------------------------------------------------------------14
H. Copy Tray-J1-------------------------------------------------------------------------------------------------------14
I. Card Reader-F1----------------------------------------------------------------------------------------------------14
III. System Options------------------------------------------------------------------------------------------- 15
A. Copy and Print Options-----------------------------------------------------------------------------------------15
1. PCL Printer Kit-AT1 ------------------------------------------------------------------------------------------15
2. PS Printer Kit-AT1 --------------------------------------------------------------------------------------------15
3. Barcode Printing Kit-D1 -------------------------------------------------------------------------------------15
4. Direct Print Kit (for PDF/XPS)-H1-------------------------------------------------------------------------15
5. Secure Watermark-B1---------------------------------------------------------------------------------------15
B. Universal Send and Fax Options ----------------------------------------------------------------------------16
1. Universal Send Advanced Feature Set-F1--------------------------------------------------------------16
2. Universal Send Security Feature Set-D1----------------------------------------------------------------16
3. Universal Send Digital User Signature Kit-C1----------------------------------------------------------16
4. Super G3 FAX Board-AH2----------------------------------------------------------------------------------16
5. Super G3 2nd Line Fax Board-AH1 -----------------------------------------------------------------------16
6. Remote Fax Kit-A1 -------------------------------------------------------------------------------------------16
C. Connectivity Options--------------------------------------------------------------------------------------------17
1. Web Access Software-H1 ----------------------------------------------------------------------------------17
2. Remote Operator's Software Kit-B1----------------------------------------------------------------------17
3. USB Device Port-E2------------------------------------------------------------------------------------------17
4. Multimedia Reader/Writer-A2------------------------------------------------------------------------------17
D. Data Security and Wireless Options------------------------------------------------------------------------18
1. Encrypted Secure Print Software-D1---------------------------------------------------------------------18
2. iR-ADV Security Kit-D1 for IEEE 2600.1 Common Criteria Certification Set -------------------18
3. Silex Wireless Bridge SX-2500CG -----------------------------------------------------------------------18
4. HDD Data Encryption Kit-C3-------------------------------------------------------------------------------18
5. Removable HDD Kit-AE1 -----------------------------------------------------------------------------------18
6. Document Scan Lock Kit-B1 -------------------------------------------------------------------------------19
E. Accessibility Options--------------------------------------------------------------------------------------------19
1. Voice Guidance Kit-F2---------------------------------------------------------------------------------------19
2. Voice Operation Kit-C2--------------------------------------------------------------------------------------19
3. ADF Access Handle-A1 -------------------------------------------------------------------------------------19
IV. Document Storage Capabilities --------------------------------------------------------------------- 20
A. Advanced Box Client --------------------------------------------------------------------------------------------20
B. Network--------------------------------------------------------------------------------------------------------------21
C. Memory Media-----------------------------------------------------------------------------------------------------21

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V. Security Features ---------------------------------------------------------------------------------------- 22
A. Device Authentication-------------------------------------------------------------------------------------------22
1. Department ID Management-------------------------------------------------------------------------------22
2. SSO-H-----------------------------------------------------------------------------------------------------------23
B. Data Security-------------------------------------------------------------------------------------------------------24
1. Initialize All Data/Settings Function-----------------------------------------------------------------------24
2. HDD Data Erase Kit------------------------------------------------------------------------------------------25
3. Document Scan Lock Kit------------------------------------------------------------------------------------25
4. TPM (Trusted Platform Module)---------------------------------------------------------------------------26
5. HDD Data Encryption Kit------------------------------------------------------------------------------------27
6. Removable Hard Disk Kit -----------------------------------------------------------------------------------27
C. Document Security-----------------------------------------------------------------------------------------------28
1. PDF Visible Digital Signature ------------------------------------------------------------------------------28
2. Adobe LiveCycle Rights Management ES Server Integration--------------------------------------28
D. Network Security -------------------------------------------------------------------------------------------------29
1. IPSec ------------------------------------------------------------------------------------------------------------29
2. Filtering by Port Number ------------------------------------------------------------------------------------29
3. Wireless Security and Authentication--------------------------------------------------------------------29
4. Network Port and Application Access Control ---------------------------------------------------------29
VI. Software Solutions -------------------------------------------------------------------------------------- 30
A. Document Management and Binding Software---------------------------------------------------------30
1. imageRUNNER ADVANCE Desktop---------------------------------------------------------------------30
2. imageRUNNER ADVANCE Quick Printing Tool-------------------------------------------------------30
3. imageWARE Document Server ---------------------------------------------------------------------------30
4. imageWARE Scan Manager DS --------------------------------------------------------------------------31
5. eCopy PDF Pro Office---------------------------------------------------------------------------------------31
B. Scan Management Software ----------------------------------------------------------------------------------32
1. Workflow Composer and Connectors--------------------------------------------------------------------32
2. Authorized Send-----------------------------------------------------------------------------------------------32
3. uniFLOW (Scanning)-----------------------------------------------------------------------------------------32
4. Cloud Portal for imageRUNNER ADVANCE-----------------------------------------------------------32
5. eCopy ShareScan --------------------------------------------------------------------------------------------33
C. Print/Output Management Software------------------------------------------------------------------------33
1. Direct Print & Scan for Mobile------------------------------------------------------------------------------33
2. uniFLOW--------------------------------------------------------------------------------------------------------33
3. AA-PRINT (Advanced Anywhere Print)------------------------------------------------------------------33
4. EFI PrintMe-----------------------------------------------------------------------------------------------------34
D. Device Security and Management Software -------------------------------------------------------------34
1. AA-PROX (Advanced Authentication – Proximity Card)---------------------------------------------34
2. imageRUNNER ADVANCE Tracker ---------------------------------------------------------------------34
3. imageWARE Enterprise Management Console and Plug-ins--------------------------------------34
4. uniFLOW Device Security & Management -------------------------------------------------------------35
5. uniFLOW Serverless Secure Print------------------------------------------------------------------------35
6. imageWARE Secure Audit Manager Express ---------------------------------------------------------35
7. MEAP Web-----------------------------------------------------------------------------------------------------35
E. Business Workflow Software---------------------------------------------------------------------------------36
1. Forms and Print Services for Salesforce----------------------------------------------------------------36
2. Enterprise Imaging Platform--------------------------------------------------------------------------------36
VII. Dealer Sales/Service Authorization ---------------------------------------------------------------- 37

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VIII. Educational Training------------------------------------------------------------------------------------ 37
A. Training Program Overview-----------------------------------------------------------------------------------37
B. Online Course Module------------------------------------------------------------------------------------------37
C. Prerequisites-------------------------------------------------------------------------------------------------------38
D. Certification --------------------------------------------------------------------------------------------------------38
E. Who Should Attend ----------------------------------------------------------------------------------------------38
F. Training Facilities ------------------------------------------------------------------------------------------------39
1. Online Course Training Facilities--------------------------------------------------------------------------39
2. Classroom Training Facilities ------------------------------------------------------------------------------39
G. Course Equipment -----------------------------------------------------------------------------------------------39
H. Service Materials -------------------------------------------------------------------------------------------------39
IX. Servicing Notes------------------------------------------------------------------------------------------- 40
A. Power and Plug Requirements-------------------------------------------------------------------------------40
B. Installation Space Requirements----------------------------------------------------------------------------42
C. Estimated Installation Times----------------------------------------------------------------------------------44
D. Remote Support Services--------------------------------------------------------------------------------------45
1. imageWARE Remote----------------------------------------------------------------------------------------45
2. Content Delivery System------------------------------------------------------------------------------------45
E. Serviceability-------------------------------------------------------------------------------------------------------48
F. Device Configuration Management-------------------------------------------------------------------------49
1. DCM (Device Configuration Manager)-------------------------------------------------------------------49
2. Device Migration Navigator---------------------------------------------------------------------------------49
G. LMS (License Management System) -----------------------------------------------------------------------50
H. Content Delivery System Web Site -------------------------------------------------------------------------51
I. Recommended System Engineer Requirements-------------------------------------------------------52
J. Firmware Upgrades Using the Service Support Tool-------------------------------------------------53
K. Computer Requirements for Downloading Firmware-------------------------------------------------54
L. Hard Disk Drive Handling --------------------------------------------------------------------------------------54
M.Special Tools, Solvents and Oils----------------------------------------------------------------------------55
N. Consumables ------------------------------------------------------------------------------------------------------56
O. Consumable Parts------------------------------------------------------------------------------------------------57
P. Periodically Replaced Parts-----------------------------------------------------------------------------------59
Q. High-Durability Replacement Parts-------------------------------------------------------------------------59
R. Periodic Maintenance -------------------------------------------------------------------------------------------60
S. Soft Counter--------------------------------------------------------------------------------------------------------61
T. MEAP Counter-----------------------------------------------------------------------------------------------------62
X. Suggested End-User Customer Service Offerings-------------------------------------------- 63
A. Monthly Copy/Print Volume-----------------------------------------------------------------------------------63
B. Limited Warranty Support -------------------------------------------------------------------------------------63
1. End-User Limited Warranty Conditions------------------------------------------------------------------63
2. GPR-36 Drum Unit Limited Warranty--------------------------------------------------------------------63
3. Flat-Rate Program--------------------------------------------------------------------------------------------64
4. Warranty Parts for Repair-----------------------------------------------------------------------------------66
5. e-Tag-------------------------------------------------------------------------------------------------------------69
6. Online Limited Warranty Credit Inquiry------------------------------------------------------------------71

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XI. Product Technical Support Offerings ------------------------------------------------------------- 75
A. Dealer Support Requirements--------------------------------------------------------------------------------75
B. Canon USA Support Offerings -------------------------------------------------------------------------------76
1. Canon USA Technical Support Center ------------------------------------------------------------------76
2. NAVI -------------------------------------------------------------------------------------------------------------78
3. Internet Support -----------------------------------------------------------------------------------------------82
XII. Appendix---------------------------------------------------------------------------------------------------- 85
A. Specifications------------------------------------------------------------------------------------------------------85
B. Warranty-------------------------------------------------------------------------------------------------------------99
1. Main Unit Limited Warranty---------------------------------------------------------------------------------99
2. GPR-36 Drum Unit Limited Warranty------------------------------------------------------------------ 100
C. List of Tables----------------------------------------------------------------------------------------------------- 101
D. List of Figures --------------------------------------------------------------------------------------------------- 102

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I. Product Overview and Configuration
A. Overview
The Canon imageRUNNER ADVANCE C2200 Series consists of the
imageRUNNER ADVANCE C2230/C2225. These models bring the following
capabilities to users in a low-volume, small or remote office environment:
•Speeds of up to 30 ppm (pages per minute) (LTR, Color and
Black-and-White).
•Duplexing document feeder with two-sided color and black-and-white
scanning speeds of up to 19.6 ipm (images per minute) at 300 dpi, and
50-sheet capacity.
•Larger 7” full-color WVGA LCD display (640 x 480 pixels), tilting control
panel.
•Finishing options, such as an inner finisher, staple finisher, or booklet
finisher.
•A maximum paper size of 12” x 18” is supported. Multiple paper sources,
including an optional cassette feeding unit, can hold up to 2,170 sheets of
paper.
•True 1,200 dpi printing at the engine’s rated speed.
•Standard HDD (Hard Disk Drive) Data Erase feature.
•Inter-device link functionality enables imageRUNNER ADVANCE C2200
machines with a network connection to connect to other imageRUNNER
ADVANCE host models with an Advanced Box. This enables the
imageRUNNER ADVANCE C2200 machine to act as a client, and share
the Scan to and Print functions from the Advanced Box of the host
imageRUNNER ADVANCE machine. Client imageRUNNER ADVANCE
C2200 Series machines can also share remote address books, send and
receive fax documents using the Remote Fax function (provided the
Remote Fax Kit is installed on the imageRUNNER ADVANCE C2200
Series device).
•RAPID Fusing Technology enables quick warm up times and first copy
output times.
•Standard Universal Send and UFR II printing.
•Standard USB memory support. Use the USB memory port to scan or
print to a USB memory stick.
•pQ Toner Technology – Oil-free toner that helps to reproduce images
more accurately, and improves the evenness of solid black and halftones.
•All imageRUNNER ADVANCE C2200 Series machines are EPEAT
(Electronic Product Environmental Assessment Tool) qualified.
•The ability to activate optional software products via the LMS (License
Management System). Refer to the LMS section herein for further details.

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B. New Features
The imageRUNNER ADVANCE C2200 Series machines offer the following
new system, performance, and environmental features:
•Enhanced user authentication capabilities.
•OOXML Scan to PowerPoint support with enhanced authentication for
Send.
•Quick startup and high-speed RIP (new controller).
•Energy Saver LED key and improved handling of originals.
•Remote/Auto Shutdown and Weekly Shutdown Timer support.
•Toner signal alarm (pre-toner low alarm and toner bottle count up alarm).
•Faster firmware upgrade time with the Parallel Update feature.
•Ability to duplicate the same settings on one machine, and then install
these settings on multiple other machines.
•Use of a temporary data storage function by making a backup in the
Service mode.

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Table 1 - imageRUNNER ADVANCE C2200 Series Comparison
Feature imageRUNNER ADVANCE
C2230 C2225
Print Speed (ppm) (LTR, B&W and Color) Up to 30 Up to 25
Optimum Copy Volume (copies/prints) Approximately 2,000 to 7,000
Scan Speed
(LTR, 300 dpi,
B&W/Color)
Simplex Approximately 51 ipm/51 ipm
Duplex Approximately 19.6 ipm/19.6 ipm
Scan Speed
(LTR, 600 dpi,
B&W/Color)
Simplex Approximately 30 ipm/30 ipm
Duplex Approximately 13 ipm/13 ipm
Double-Pass Duplex Document Feeder Standard
Feeder Capacity Up to 50 sheets (20 lb bond (80 g/m²))
Resolution Reading Up to 600 x 600 dpi
Writing Up to 1,200 x 1,200 dpi
Maximum Paper Size 12” x 18”
Maximum Paper Weight 80 lb cover (220 g/m²)
Paper Capacity
Paper Drawer 1 Up to 640 sheets (17 lb bond (64 g/m
2
))
Up to 520 sheets (20 lb bond (80 g/m
2
))
Paper Drawer 2 Up to 680 sheets (17 lb bond (64 g/m
2
))
Up to 550 sheets (20 lb bond (80 g/m
2
))
Multi-Purpose
Tray
Up to 100 sheets (20 lb bond (80 g/m2))
Multiple Copies 1 to 999 sheets
Printer Memory 2 GB
Hard Disk Drive 160 GB
Warm Up Time
(at a room temp. of 68°F
(20°C))1
From Power ON Approximately 34 seconds
From Sleep
Mode
Approximately 10 seconds
From the Quick
Startup Settings
for Main Power
Mode
2Approximately 7 seconds
FCOT (First Copy
Output Time) Full Color Approximately 8.9 seconds
B&W Approximately 5.9 seconds
Power Consumption
Maximum Approximately 1.5 kW
In the Sleep
Mode
Approximately 0.8 W
Quick Startup
Settings for Main
Power Mode is
‘Off’
Approximately 0.19 W
Quick Startup
Settings for Main
Power Mode is
‘On’
Approximately 0.45 W
Power Requirements 120 V/7.5 A
Plug Type NEMA 5-15P
1 Activation time may vary, depending on the environment and conditions under which the machine is used.
2 Even if the Quick Startup Settings for Main Power mode is set to ‘On’, the Warm-Up time may be longer, depending on the
conditions under which the machine is used.