captel 840 PLUS Administrator Guide

305-019751 9/16
CapTel®840 PLUS
How-to Guide

IMPORTANT! Dialing 911 in an Emergency
To reach help as quickly as possible in an emergency, CapTel 840 PLUS
calls placed to 911 connect directly to Emergency 911 Services. 911 calls
are not routed through the Captioning Service. This means:
• Emergency 911 calls are not captioned in the same manner as
regular CapTel calls.
• Emergency 911 calls are treated as Voice Carry Over (VCO) calls during
which the 911 call-taker can hear everything you say, and then types
his/her response which appears on the CapTel display screen.
• You speak directly into the handset, as you would with any other
CapTel call. The 911 call-taker will hear everything you say. You may
not be able to hear the call-taker, but he/she can type instructions
to you, which will appear on the CapTel display screen.
• Watch the CapTel display screen for information.
Please familiarize yourself with Dialing 911 in an Emergency on page 29.
CapTel Acceptable Use Policy:
The CapTel phone is intended for use by people with hearing loss. People
who do not need captioning support should only use CapTel with the
CAPTIONS feature turned off.

Customer Service: 888-269-7477 CONGRATULATIONS •1
Congratulations on Choosing CapTel!
Welcome to the Captioned Telephone – CapTel! With CapTel, you can see
captions of everything people say over the phone, helping you to enjoy
calls with confidence.
Please take a moment to read this guide and learn:
• How to start using your CapTel phone
• How your CapTel phone works
• How to get help when you have questions
We want the CapTel phone to be enjoyable and convenient for you.
As you use your new phone, we welcome your questions and comments.
If we can help, please call!
Sincerely,
CapTel Customer Service • 1-888-269-7477 • www.CapTel.com
Toll-Free Captioning Service Voice Number
Give people who call you the appropriate Captioning Service Voice Number
in order to get captions when they call you. See directions on page 23 to get
captions on incoming calls.
Captioning Service Voice Number ..................1-877-243-2823
Exceptions:
Federal Relay CapTel Calls ................................................... 1-888-801-7210
Spanish-to-Spanish Captioning Calls ...................................... 1-866-217-3362
California Residents Only (Non-Federal)................................. 1-866-399-9050
California Spanish-to-Spanish Only ....................................... 1-866-399-9090
Texas Residents Only (Non-Federal)....................................... 1-800-933-5129
Texas Spanish-to-Spanish Only ............................................. 1-800-933-5417

2 •TABLE OF CONTENTS Customer Service: 888-269-7477
TABLE OF CONTENTS
Overview – How CapTel Works................................. 4
Section 1: Getting Started........................................ 5
What is in the box................................................................................ 5
Overview of CapTel 840 PLUS phone.................................................... 6
Using a headset or neckloop (optional) ............................................. 11
Setting up your CapTel 840 PLUS........................................................ 12
Getting help....................................................................................... 18
Section 2: Making and Answering Calls ................. 19
Placing a call with captions ............................................................... 20
Placing a call without captions.......................................................... 22
Answering a call with captions .......................................................... 23
Answering a call without captions ..................................................... 25
Adjusting the volume......................................................................... 26
Adjusting the sound – TONE .............................................................. 27
Knowing what sounds are on the line ............................................... 28
Dialing 911 ........................................................................................ 29
Section 3: Viewing Captions .................................. 32
Viewing corrections ........................................................................... 33
Reviewing captions during a call ....................................................... 34
Reviewing captions after hanging up................................................. 35
Saving conversations.......................................................................... 36
Erasing all conversations ................................................................... 38
Changing the caption font size .......................................................... 39
Setting the color of the captions........................................................ 41
Setting how captions scroll across the Display Screen........................ 43
Adjusting the brightness of the Display Screen.................................. 45
Section 4: Call History ........................................... 47
About Caller ID .................................................................................. 47
Using Call History to see recent calls.................................................. 48
Adding a Call History entry to the Phone Book.................................. 50
Clearing all Caller ID entries .............................................................. 52

Customer Service: 888-269-7477 TABLE OF CONTENTS •3
Section 5: Using the Answering Machine............... 53
Turning Answering Machine on/off ................................................... 54
Playing your Answering Machine messages ....................................... 56
Clearing all messages......................................................................... 59
Recording a personal greeting message............................................. 60
Setting the number of rings before answering................................... 62
Making incoming messages audible/silent ........................................ 64
Captioning external Answering Machine messages............................ 66
Seeing captions of your voice mail messages..................................... 68
Section 6: Using the Phone Book........................... 69
Adding a new contact to your Phone Book........................................ 70
Dialing a phone number from the Phone Book................................. 72
Editing an existing contact in the Phone Book .................................. 73
Removing a contact from your Phone Book ...................................... 75
Section 7: Using Speed Dial Buttons...................... 76
About the Speed Dial buttons............................................................ 76
Saving phone numbers in the Speed Dial buttons............................. 77
Editing phone numbers in the Speed Dial buttons............................ 78
Dialing with the Speed Dial buttons .................................................. 79
Section 8: Settings ................................................. 80
Setting the Captions Button default to on/off.................................... 81
Turning Spanish captions on/off........................................................ 83
Dialing a number to get an outside line............................................ 85
Setting a Call Waiting block................................................................ 87
Adjusting the volume of the ringer.................................................... 89
Setting the pitch of the ringer............................................................ 90
Turning keypad lights on/off ............................................................. 91
Saving the captions volume............................................................... 93
Setting your CapTel phone for Tone/Pulse dialing ............................. 95
Setting the time and date .................................................................. 96
Testing the telephone line quality ..................................................... 97
Using VCO to call a TTY user .............................................................. 98
Updating your CapTel phone ............................................................. 98
Problem Solving................................................... 100
Care and Safety.................................................... 103
Index.................................................................... 104
Specifications....................................................... 107

4 •HOW CAPTEL WORKS Customer Service: 888-269-7477
CapTel works like any other telephone, with one important difference:
it also displays written captions during your call. The captions are
provided by a free service that connects to your calls. The service
transcribes everything the other party says into captions for you to
read on the CapTel display. Captions are treated with absolute
confidentiality.
NOTE: The CapTel 840 PLUS phone does not generate captions by
itself. The phone works with the Captioning Service to display
captions during your call.
OVERVIEW How CapTel Works

Customer Service: 888-269-7477 GETTING STARTED •5
SECTION 1 Getting Started
This section explains how to start using your
new CapTel 840 PLUS phone.
TOPICS:
What is in the Box
Overview of CapTel 840 PLUS Phone
Using a Headset or Neckloop (Optional)
Setting up your CapTel 840 PLUS
Getting Help
What is in the Box?
Your CapTel 840 PLUS includes the following parts:
• CapTel 840 PLUS Phone
• Telephone Cord
• Power Adapter –
to plug into a
wall outlet
Important! Use only the power adapter that
came in the box with your CapTel 840 PLUS
• CapTel How-to
Guide and CapTel
Quick Start Guide

Overview of CapTel 840 PLUS Phone
1
2
3
4
5
6
7
8
9
10
11
12
13
14
6 •Customer Service: 888-269-7477

Customer Service: 888-269-7477 GETTING STARTED •7
1. Display Screen
Shows captions, Caller ID, Answering Machine messages,
Phone Book entries and more.
2. Information Bar
Gives you instructions and helpful tips.
3. YES Button
Allows you to select items that are highlighted in the Options menu,
and respond “Yes” to questions or commands on the display screen.
4. UP Arrow Button
Allows you to move up through items in the Options list and move
through entries in your Phone Book, Answering Machine messages,
or Call History. Also lets you go back to review captions that have
already scrolled off the display screen.
5. NO (Exit) Button
Allows you to respond “No” to questions or commands on the
display screen and to Exit out of the Options list.
6. DOWN Arrow Button
Allows you to move down through items in the Options menu and
move through entries in your Phone Book, Answering Machine
messages, or Call History. Also lets you scroll down through
captions when reviewing calls.

8 •GETTING STARTED Customer Service: 888-269-7477
7. CUSTOMER SERVICE Button
Our helpful customer service team is happy to help you set up and
use your CapTel 840 PLUS telephone – we’re only a button push
away. Pressing the CUST SERV button will automatically dial the
CapTel help line.
NOTE: Help is available 24 hours a day, 7 days a week (closed on major
holidays). Help materials are also available online at www.CapTel.com
8. SPEED DIAL Buttons
You can quickly dial up to three frequently-called phone numbers,
just by pressing a speed dial button.
9. REDIAL Button
Lets you dial up to 10 most-recently called phone numbers. Lift the
handset and press REDIAL button to dial the last phone number
called. Leave the handset down and press the REDIAL button to
review/dial up to the last 10 numbers called.
10. FLASH Button
Some telephone service features like Call Waiting require a “hook
flash.” The hook flash is a very brief interruption of the connection
like hanging up the phone for one second. There is a brief click or
silence on the line.
11. MUTE Button
Silences the sound from your end of the conversation. When the
MUTE button is pressed (red light around the button is ON), the
person on the other end of your call will not be able to hear you.
You will still be able to hear the caller and get captions of
everything they say. To turn the Mute feature off, press the MUTE
button again (red light around the button is OFF).