captel 840i User manual

305-018800 9/13
CapTel®840i
Setup Guide
Catch every word with
CapTel from Access Comm

Your new CapTel 840i is like any other telephone in many ways: it
connects to a telephone line, you talk and listen to your callers, and
you place/answer calls the same way you use any other telephone.
Your new CapTel 840i is also different than a traditional telephone
in some important ways.
In order to show captions, your CapTel 840i connects to the Internet
the same way you connect a computer to the Internet. The Internet
connection links to a free Captioning Service, where a specially-trained
operator transcribes everything your caller says into captions. The
captions are sent back over the Internet to your CapTel 840i phone, for
you to read in the display.
Because the CapTel 840i relies on the Internet to provide captions,
setting up the phone takes a few extra steps to make sure it is
connected to the Internet properly.
About Your New
CapTel®840i

Installation Help: 1300 107 546 WHERE TO GET HELP •1
Help is available as you set up your new CapTel 840i. Please contact:
Toll-Free Installation Help Line: 1300 107 546
Email: [email protected]
If someone else installed your home computer or your Internet connection,
you may want to consult with that person as you set up the CapTel 840i. You
can also try the Troubleshooting suggestions at the end of this guide to help
with any problems.
Important Information when Calling for Help
The following information may help CapTel Customer Service troubleshoot your
problem. If possible, please have this information handy when you call for help:
Where To Get Help
My Telephone Number
My CapTel 840i Electronic Serial Number (ESN)
(located underneath your CapTel phone)
My Internet Service Provider
My Telephone Service Provider
If using WiFi: Name of WiFi Network (SSID)
WiFi Password (also sometimes called “Pass Phrase” or “Network Key”)

Step 1 Requirements ................................................3
Step 2 Choosing a Location.......................................4
Step 3 Connect to a Power Outlet.............................5
Step 4 Connect the Telephone Line ..........................6
Step 5 Connect to Your Internet Service...................7
Step 6 Setting the Time and Date ...........................18
Step 8
Record Personal Greeting Message (Optional) ...19
Troubleshooting .....................................................23
2•TABLE OF CONTENTS Installation Help: 1300 107 546
T A B L E O F C O N T E N T S
How CapTel 840i Works
Captions of the call
are provided over the
Internet Connection.
You talk back and
forth with callers over the
Telephone Connection.
NOTE: The CapTel 840i phone does not generate captions of the phone call
on its own. The phone works with the Captioning Service (over the Internet)
to display captions during your calls.

Installation Help: 1300 107 546 REQUIREMENTS •3
STEP 1 Requirements
Before you set up your phone, make sure you already have:
Telephone Service
Connects to the CapTel 840i via a telephone cord using a standard RJ11
connection. Your telephone service can be any of the following:
NOTE: Your CapTel 840i does NOT work with digital Private Branch Exchange
(PBX) phone systems found in some business settings, residential facilities, and
hotels, unless an analog port is available.
Access to High-speed Internet Service
Connects to the CapTel 840i via an Ethernet cable or via a Wireless
(WiFi) network. Your Internet service must be working properly in order for
the CapTel 840i to display captions. A high-speed Internet connection is
required. Dial-up Internet service will not work. In home settings that do not
have a wireless network, you may need a router or switch to connect more
than one device to your Internet service. Your Internet modem and/or router
should support DHCP. You should also check if a firewall is active on either
the modem or the router, as it might interfere with connecting the CapTel
840i to your network (see Troubleshooting on page 25 for tips).
Standard Electrical Power
The CapTel 840i plugs into a standard electrical wall outlet. You must
use the power adapter that came with the CapTel 840i. Using any other
adapter may damage the CapTel and will void the warranty.
• Standard analog service
• DSL (Digital Subscriber Line)
– filter recommended
• Digital Cable phone service
• VOIP (Voice Over Internet Protocol)
phone service
• FIOS (Fiber Optic Service) phone
service

4•CHOOSING A LOCATION Installation Help: 1300 107 546
If possible, make sure that the outlets for your telephone service and your
electrical power are located close to your Internet service outlet (for wired
installations) or within range of your wireless router (for WiFi installations).
For settings where the outlets are not located close to one another, see
page 9 for more installation tips.
Choose a location where:
• There is a telephone jack, an electrical outlet, and an Internet
jack (Ethernet) all located nearby.*
• The surface it will be set on or mounted to is stable and secure.
• The area is protected from excessive heat or humidity.
* In WiFi settings, it is not necessary for your CapTel phone to be in the same room/area as the
wireless router. However, your wireless signal strength may be stronger the closer your CapTel
phone is positioned to the wireless router.
STEP 2 Choosing a
Location
• CapTel 840i Phone
• Telephone Cord
• Power Adapter –
to plug into a
wall outlet
Important! Use only the power adapter that
came in the box with your CapTel 840i
• Ethernet Cable – to connect
to Internet service
(not necessary for
WiFi installations)
• CapTel Setup
Guide and CapTel
How-to Guide
• Warranty
Card
What is in the box?
Your CapTel 840i includes the following parts:

Installation Help: 1300 107 546 CONNECT TO A POWER OUTLET •5
STEP 3 Connect to a
Power Outlet
Plug the power adapter cord into the power socket
labeled “Power”
Located on the back (top) edge of the CapTel 840i. Be sure to use the power
adapter that came with your new CapTel 840i.
Plug the power adapter into a wall outlet or power strip
The CapTel display screen will light up to let you know power is connected.
Once you plug in the power, your CapTel phone will automatically check
that everything is connected and working properly. You can follow along
on the CapTel display screen, which will tell you what is happening during
the set up process.
TIP: Plug your power adapter into an electrical power surge protector to
protect your CapTel 840i from damage caused by unspecified electrical voltage
or damage caused by lightning. Do not use an electrical outlet controlled by a
"dimmer" or wall switch.
WARNING: Be sure to use only
the power adapter that came
with your CapTel 840i. Using
any other power adapter may
damage your phone.

6•CONNECT THE TELEPHONE LINE Installation Help: 1300 107 546
STEP 4 Connect the
Telephone Line
Plug one end of the telephone cord into the
telephone jack labeled “Line 1”
Located on the back (top) edge of the CapTel 840i. Be sure to use the
telephone cord that came with your new CapTel 840i phone.
Plug the other end of the telephone cord into a
telephone wall outlet

Installation Help: 1300 107 546 CONNECT TO YOUR INTERNET SERVICE •7
STEP 5 Connect to Your
Internet Service
There are two ways to connect to your Internet service:
Option 1: Wired – using an Ethernet cable to connect to the Internet.
Please follow instructions for “Wired Installations” below.
Option 2: Wireless – using your home/office WiFi network to reach the
Internet. Please follow instructions for “Wireless/WiFi Installations”
on page 13.
For Wired Installations
1. Plug one end of the Ethernet cable into the jack labeled “Ethernet”,
located on the back (top) edge of the CapTel 840i. Be sure to use the
Ethernet cable that came with your new CapTel 840i phone.
2. Connect the other end of the Ethernet cable into the jack you use to access
your Internet service. Depending on how your Internet service is set up for
your home/office, you could be plugging into any of the following:
• An available Ethernet jack on a digital cable modem
• An available Ethernet jack on a DSL modem
• An available Ethernet jack on a router in your home
• An available Ethernet jack in a wall outlet
NOTE: When connected properly, the LNK/ACT
indicator light will glow. The LNK/ACT indicator
light is located next to the Ethernet jack on
the back (top) edge of the CapTel 840i.

8•CONNECT TO YOUR INTERNET SERVICE Installation Help: 1300 107 546
Example 2: If there is not an available Ethernet jack in your DSL or Cable
Modem, you will need a router or switch that lets you connect more than one
device to the Internet. Contact your Internet Service Provider for information
about what router or switch will work with your modem. The router should
support DHCP. Connect the router to your DSL/Cable Modem. Then connect the
CapTel 840i to the router or switch using the Ethernet cable as shown below.
Use the examples on the following pages to match your setting with the
correct installation method.
Case 1: All Outlets Located Together
Example 1: All of the connection outlets (telephone, Internet, and power) are
available in the same room that you are planning to use the CapTel 840i.