captel 840i Administrator Guide

305-019100 1/13
CapTel®840i
How-to Guide

WARNING: The grant of a Telepermit for any item of terminal equipment
indicates only that Telecom has accepted that the item complies with minimum
conditions for connection to its network. It indicates no endorsement of the
product by Telecom, nor does it provide any sort of warranty. Above all, it
provides no assurance that any item will work correctly in all respects with
another item of Telepermitted equipment of a different make or model, nor does
it imply that any product is compatible with all of Telecom's network services.
Emergency Dialing Instructions:
With CapTel 840i, calls to 111 are handled exactly the same as if you called
from any other phone connected to your telephone service, plus you get
captions of the call directly from the CapTel aptioning Service (during
aptioning Service operating hours). General instructions for dialing 111
are listed below. For detailed instructions about
your phone service and
111, please check with your telephone service provider.
To Dial 111:
1. Pick up handset and dial 111. Your call will be directly connected to the
Initial all Answering Platform to extend to the relevant Emergency
Service Organisation for your local area.
2. Make sure the aption button is on. If not, press the aption button to
turn the captions on. During aptioning Service hours, you will receive
captions of everything the 111 Emergency Service Operator says.
3. When 111 answers, state your emergency and confirm your location.
If you turn captions on in the middle of a call to 111, there will be a brief
delay before the captions begin while the CapTel phone connects to the
aptioning Service. During that time the 111 Emergency Service Operator
will be able to hear everything you say. If necessary, tell the 111 operator
you are reading captions.
IMPORTANT NOTI E: Under power failure conditions, this telephone does
not operate. Please ensure that a separate telephone, not dependent on local
power, is available for emergency use.

ustomer Service: 0800 4 715 715 CONGR ATULATIONS •1
ongratulations on
hoosing CapTel!
Welcome to the aptioned Telephone – CapTel! With CapTel, you can see
captions of everything people say over the phone, letting you enjoy calls
with confidence.
Please take a moment to read this guide and learn:
• How to start using your CapTel phone
• How your CapTel phone works
• How to get help when you have questions
We want the CapTel phone to be enjoyable and convenient for you.
As you use your new phone, we welcome your questions and comments.
If we can help, please call!
Thanks again for choosing CapTel.
Sincerely,
CapTel ustomer Service
Freephone: 0800 4 715 715 (voice)
Online: www. apTel.co.nz
Email: [email protected].nz
NOTE: The CapTel phone is intended for use by people with hearing loss.
People who do not need captioning support should only use CapTel with the
CAPTIONS featured turned off.

Overview – How CapTel Works..................................4
Section 1: Getting Started ........................................5
What is in the box..............................................................5
Overview of CapTel 840i phone .........................................6
Using a headset or neckloop (optional)............................11
Setting up your CapTel 840i .............................................12
Getting help .....................................................................20
Section 2: Making and Answering alls ..................21
Dialing a phone number directly.....................................22
alling using the Speed Dial buttons ...............................23
alling a number in the Phone Book...............................24
Answering an incoming call.............................................25
Turning captions on/off during a call ..............................26
Adjusting the volume.......................................................26
Adjusting the sound – TONE ............................................27
Knowing what sounds are on the line..............................28
Section 3: Viewing aptions ...................................29
Turning captions on/off during a call ..............................30
Viewing corrections .........................................................30
Reviewing captions during a call .....................................31
hanging the caption font size.........................................32
Setting the colour of the captions....................................34
Setting how captions scroll across the Display Screen......36
Adjusting the brightness of the Display Screen................38
Section 4: all History ............................................40
Using all History to see recent calls................................41
learing all aller ID entries ............................................43
2•TABLE OF CONTENTS ustomer Service: 0800 4 715 715
TABLE OF ONTENTS

ustomer Service: 0800 4 715 715 TABLE OF CONTENTS •3
Section 5: Using the Answering Machine................44
Turning Answering Machine on/off..................................45
Playing your Answering Machine messages .....................46
learing all messages.......................................................49
Recording a personal greeting message...........................50
Setting the number of rings before answering.................52
Making incoming messages audible/silent.......................53
Section 6: Using the Phone Book ...........................54
Adding a new contact to your Phone Book......................55
Dialing a phone number from the Phone Book...............57
Editing an existing contact in the Phone Book ................58
Removing a contact from your Phone Book ....................60
Section 7: Using Speed Dial Buttons.......................61
About the Speed Dial buttons..........................................61
Saving phone numbers in the Speed Dial buttons ...........62
Editing phone numbers in the Speed Dial buttons ..........63
Dialing with the Speed Dial buttons ................................64
Section 8: Settings ..................................................65
Setting the aptions button to on/off ..............................66
Adjusting the volume of the Ringer .................................68
Setting the pitch of the Ringer.........................................69
Turning keypad lights on/off............................................70
Saving the captions volume .............................................72
Setting your CapTel phone for Tone/Pulse dialing ...........74
hanging the network settings.........................................75
Removing saved networks................................................77
Editing saved networks ....................................................78
Setting the Time and Date ...............................................81
Using all Waiting ............................................................82
Dialing 111 with your CapTel 840i ...................................83
Updating your CapTel phone ...........................................84
Problem Solving .....................................................85
are & Maintenance/Safety Instructions ................86
Index ......................................................................89

The CapTel 840i connects to both your telephone service and to
your Internet service. Every time you make a telephone call, the
phone uses the Internet connection to access a free aptioning
Service. An operator at the aptioning Service uses voice
recognition technology to generate captions of everything your
caller says, and sends the captions back to your CapTel 840i phone.
You can enjoy conversations over the phone with the added help
of written captions in case you miss anything.
NOTE: The CapTel 840i phone does not generate captions of the
phone call on its own. The phone works with the Captioning Service
(over the Internet) to display captions during your calls.
4•HOW CAPTEL WOR KS ustomer Service: 0800 4 715 715
OVERVIEW How CapTel Works

ustomer Service: 0800 4 715 715 GET TING STARTED •5
This section explains how to start using your
new CapTel 840i phone.
TOPI S:
쏋What is in the Box
쏋Overview of CapTel 840i Phone
쏋Using a Headset or Neckloop (Optional)
쏋Setting up your CapTel 840i
What is in the Box?
Your CapTel 840i includes the following parts:
• CapTel 840i Phone
• Telephone ord
• Power Adapter –
to plug into a
wall outlet
Important! Use only the power adapter that
came in the box with your CapTel 840i
• Ethernet able – to connect
to Internet service
(not necessary for
WiFi installations)
• CapTel Setup
Guide and CapTel
How-to Guide
SE TION 1 Getting Started

Overview of CapTel 840i Phone
1
2
3
4
5
6
7
8
9
10
11
12
13
14
6•GET TING STARTED ustomer Service: 0800 4 715 715

ustomer Service: 0800 4 715 715 GET TING STARTED •7
1. Display Screen
Shows captions, aller ID, Answering Machine messages, Phone
Book entries and more.
2. Information Bar
Gives you instructions and helpful tips.
3. YES Button
Allows you to select items that are highlighted in the Options list,
and respond “Yes” to questions or commands on the display screen.
4. UP Arrow Button
Allows you to move up through items in the Options list and move
through entries in your Phone Book, Answering Machine messages,
or all History. Also lets you go back during a call to review
captions that have already scrolled off the display screen.
5. NO (Exit) Button
Allows you to respond “No” to questions or commands on the
display screen and to Exit out of the Options list.
6. DOWN Arrow Button
Allows you to move down through items in the Options list and
move through entries in your Phone Book, Answering Machine
messages, or all History.

8•GET TING STARTED ustomer Service: 0800 4 715 715
7. USTOMER SERVI E Button
Our helpful customer service team is happy to help you set up and
use your CapTel 840i telephone – we’re only a button push away.
Pressing the UST SERV button will automatically dial the CapTel
help line. In an office, you may need to dial 1 first.
NOTE: Help materials are also available online at www. apTel.co.nz
8. SPEED DIAL Buttons
You can quickly dial up to three frequently-called phone numbers,
just by pressing a speed dial button.
9. REDIAL Button
Lets you dial up to 10 most-recently called phone numbers. Lift the
handset and press REDIAL button to dial the last phone number
called. Leave the handset down and press the REDIAL button to
review/dial up to the last 10 numbers called.
10. FLASH (Recall) Button
Some telephone service features like all Waiting require a “hook
flash” or Recall. The hook flash is a very brief interruption of the
connection like hanging up the phone for one second. There is a
brief click or silence on the line.
The Recall facility of CapTel 840i may not always operate correctly
on some parts of the Telecom network or on some PABXs available
on the market. If this is the case, then “Recall” can be activated by
“flashing” the switch-hook or repeat use of the FLASH button.
11. MUTE Button
Silences the sound from your end of the conversation. When the
MUTE button is pressed (red light around the button is ON), the
person on the other end of your call will not be able to hear you.
You will still be able to hear the caller and get captions of
everything they say. To turn the Mute feature off, press the MUTE
button again (red light around the button is OFF).