captel 840i Administrator Guide

305-019100 1/13
CapTel®840i
How-to Guide

WARNING: The grant of a Telepermit for any item of terminal equipment
indicates only that Telecom has accepted that the item complies with minimum
conditions for connection to its network. It indicates no endorsement of the
product by Telecom, nor does it provide any sort of warranty. Above all, it
provides no assurance that any item will work correctly in all respects with
another item of Telepermitted equipment of a different make or model, nor does
it imply that any product is compatible with all of Telecom's network services.
Emergency Dialing Instructions:
With CapTel 840i, calls to 111 are handled exactly the same as if you called
from any other phone connected to your telephone service, plus you get
captions of the call directly from the CapTel aptioning Service (during
aptioning Service operating hours). General instructions for dialing 111
are listed below. For detailed instructions about
your phone service and
111, please check with your telephone service provider.
To Dial 111:
1. Pick up handset and dial 111. Your call will be directly connected to the
Initial all Answering Platform to extend to the relevant Emergency
Service Organisation for your local area.
2. Make sure the aption button is on. If not, press the aption button to
turn the captions on. During aptioning Service hours, you will receive
captions of everything the 111 Emergency Service Operator says.
3. When 111 answers, state your emergency and confirm your location.
If you turn captions on in the middle of a call to 111, there will be a brief
delay before the captions begin while the CapTel phone connects to the
aptioning Service. During that time the 111 Emergency Service Operator
will be able to hear everything you say. If necessary, tell the 111 operator
you are reading captions.
IMPORTANT NOTI E: Under power failure conditions, this telephone does
not operate. Please ensure that a separate telephone, not dependent on local
power, is available for emergency use.

ustomer Service: 0800 4 715 715 CONGR ATULATIONS •1
ongratulations on
hoosing CapTel!
Welcome to the aptioned Telephone – CapTel! With CapTel, you can see
captions of everything people say over the phone, letting you enjoy calls
with confidence.
Please take a moment to read this guide and learn:
• How to start using your CapTel phone
• How your CapTel phone works
• How to get help when you have questions
We want the CapTel phone to be enjoyable and convenient for you.
As you use your new phone, we welcome your questions and comments.
If we can help, please call!
Thanks again for choosing CapTel.
Sincerely,
CapTel ustomer Service
Freephone: 0800 4 715 715 (voice)
Online: www. apTel.co.nz
Email: [email protected].nz
NOTE: The CapTel phone is intended for use by people with hearing loss.
People who do not need captioning support should only use CapTel with the
CAPTIONS featured turned off.

Overview – How CapTel Works..................................4
Section 1: Getting Started ........................................5
What is in the box..............................................................5
Overview of CapTel 840i phone .........................................6
Using a headset or neckloop (optional)............................11
Setting up your CapTel 840i .............................................12
Getting help .....................................................................20
Section 2: Making and Answering alls ..................21
Dialing a phone number directly.....................................22
alling using the Speed Dial buttons ...............................23
alling a number in the Phone Book...............................24
Answering an incoming call.............................................25
Turning captions on/off during a call ..............................26
Adjusting the volume.......................................................26
Adjusting the sound – TONE ............................................27
Knowing what sounds are on the line..............................28
Section 3: Viewing aptions ...................................29
Turning captions on/off during a call ..............................30
Viewing corrections .........................................................30
Reviewing captions during a call .....................................31
hanging the caption font size.........................................32
Setting the colour of the captions....................................34
Setting how captions scroll across the Display Screen......36
Adjusting the brightness of the Display Screen................38
Section 4: all History ............................................40
Using all History to see recent calls................................41
learing all aller ID entries ............................................43
2•TABLE OF CONTENTS ustomer Service: 0800 4 715 715
TABLE OF ONTENTS

ustomer Service: 0800 4 715 715 TABLE OF CONTENTS •3
Section 5: Using the Answering Machine................44
Turning Answering Machine on/off..................................45
Playing your Answering Machine messages .....................46
learing all messages.......................................................49
Recording a personal greeting message...........................50
Setting the number of rings before answering.................52
Making incoming messages audible/silent.......................53
Section 6: Using the Phone Book ...........................54
Adding a new contact to your Phone Book......................55
Dialing a phone number from the Phone Book...............57
Editing an existing contact in the Phone Book ................58
Removing a contact from your Phone Book ....................60
Section 7: Using Speed Dial Buttons.......................61
About the Speed Dial buttons..........................................61
Saving phone numbers in the Speed Dial buttons ...........62
Editing phone numbers in the Speed Dial buttons ..........63
Dialing with the Speed Dial buttons ................................64
Section 8: Settings ..................................................65
Setting the aptions button to on/off ..............................66
Adjusting the volume of the Ringer .................................68
Setting the pitch of the Ringer.........................................69
Turning keypad lights on/off............................................70
Saving the captions volume .............................................72
Setting your CapTel phone for Tone/Pulse dialing ...........74
hanging the network settings.........................................75
Removing saved networks................................................77
Editing saved networks ....................................................78
Setting the Time and Date ...............................................81
Using all Waiting ............................................................82
Dialing 111 with your CapTel 840i ...................................83
Updating your CapTel phone ...........................................84
Problem Solving .....................................................85
are & Maintenance/Safety Instructions ................86
Index ......................................................................89

The CapTel 840i connects to both your telephone service and to
your Internet service. Every time you make a telephone call, the
phone uses the Internet connection to access a free aptioning
Service. An operator at the aptioning Service uses voice
recognition technology to generate captions of everything your
caller says, and sends the captions back to your CapTel 840i phone.
You can enjoy conversations over the phone with the added help
of written captions in case you miss anything.
NOTE: The CapTel 840i phone does not generate captions of the
phone call on its own. The phone works with the Captioning Service
(over the Internet) to display captions during your calls.
4•HOW CAPTEL WOR KS ustomer Service: 0800 4 715 715
OVERVIEW How CapTel Works

ustomer Service: 0800 4 715 715 GET TING STARTED •5
This section explains how to start using your
new CapTel 840i phone.
TOPI S:
쏋What is in the Box
쏋Overview of CapTel 840i Phone
쏋Using a Headset or Neckloop (Optional)
쏋Setting up your CapTel 840i
What is in the Box?
Your CapTel 840i includes the following parts:
• CapTel 840i Phone
• Telephone ord
• Power Adapter –
to plug into a
wall outlet
Important! Use only the power adapter that
came in the box with your CapTel 840i
• Ethernet able – to connect
to Internet service
(not necessary for
WiFi installations)
• CapTel Setup
Guide and CapTel
How-to Guide
SE TION 1 Getting Started

Overview of CapTel 840i Phone
1
2
3
4
5
6
7
8
9
10
11
12
13
14
6•GET TING STARTED ustomer Service: 0800 4 715 715

ustomer Service: 0800 4 715 715 GET TING STARTED •7
1. Display Screen
Shows captions, aller ID, Answering Machine messages, Phone
Book entries and more.
2. Information Bar
Gives you instructions and helpful tips.
3. YES Button
Allows you to select items that are highlighted in the Options list,
and respond “Yes” to questions or commands on the display screen.
4. UP Arrow Button
Allows you to move up through items in the Options list and move
through entries in your Phone Book, Answering Machine messages,
or all History. Also lets you go back during a call to review
captions that have already scrolled off the display screen.
5. NO (Exit) Button
Allows you to respond “No” to questions or commands on the
display screen and to Exit out of the Options list.
6. DOWN Arrow Button
Allows you to move down through items in the Options list and
move through entries in your Phone Book, Answering Machine
messages, or all History.

8•GET TING STARTED ustomer Service: 0800 4 715 715
7. USTOMER SERVI E Button
Our helpful customer service team is happy to help you set up and
use your CapTel 840i telephone – we’re only a button push away.
Pressing the UST SERV button will automatically dial the CapTel
help line. In an office, you may need to dial 1 first.
NOTE: Help materials are also available online at www. apTel.co.nz
8. SPEED DIAL Buttons
You can quickly dial up to three frequently-called phone numbers,
just by pressing a speed dial button.
9. REDIAL Button
Lets you dial up to 10 most-recently called phone numbers. Lift the
handset and press REDIAL button to dial the last phone number
called. Leave the handset down and press the REDIAL button to
review/dial up to the last 10 numbers called.
10. FLASH (Recall) Button
Some telephone service features like all Waiting require a “hook
flash” or Recall. The hook flash is a very brief interruption of the
connection like hanging up the phone for one second. There is a
brief click or silence on the line.
The Recall facility of CapTel 840i may not always operate correctly
on some parts of the Telecom network or on some PABXs available
on the market. If this is the case, then “Recall” can be activated by
“flashing” the switch-hook or repeat use of the FLASH button.
11. MUTE Button
Silences the sound from your end of the conversation. When the
MUTE button is pressed (red light around the button is ON), the
person on the other end of your call will not be able to hear you.
You will still be able to hear the caller and get captions of
everything they say. To turn the Mute feature off, press the MUTE
button again (red light around the button is OFF).

ustomer Service: 0800 4 715 715 GET TING STARTED •9
12. TONE Button
Allows you to adjust the sound settings of the call, letting you
enhance LOW, MED, or HIGH frequency tones to find the range that
you hear best.
13. APTIONS Button
To see captions during your call, make sure the red light around the
APTIONS button is on. Your call will automatically be connected
over the Internet to the free aptioning Service. aptions can be
turned on or off at any time during a call. To turn the captions off,
just press the APTIONS button to turn the red light off.
14. VOLUME Bar
Lets you adjust the volume to a comfortable level, up to a 40 dB
gain from min/max for captioned calls. To increase the volume,
press the right side of the VOLUME bar. To decrease the volume,
press the left side of the VOLUME bar. There are 12 volume
levels. Watch the light panel above the VOLUME bar to know what
the current volume setting is.
To save your volume setting so that it will be used during every captioned
call, see “Saving the aptions Volume” on page 72.
WARNING:The maximum volume setting on captioned calls is extremely loud.
People who do not need amplification should not use the phone at the highest
volume setting. The volume level automatically returns to a mid-range setting
whenever the phone is hung up.

10 •GET TING STARTED ustomer Service: 0800 4 715 715
Back (top) edge view of CapTel 840i
1234
Features
1. Telephone Line
Plug the telephone cord here (RJ11 jack). Phone cord can be
for analogue, VOIP, FIOS, Digital able service, or analogue
with
DSL service. Does not work with PBX system unless an
analogue
port is available.
2. Ethernet Jack
Plug the Ethernet cable (provided) here to connect to your
Internet Service.
NOTE: If you are connecting to the Internet using a WiFi
network, you do not need to connect the Ethernet cable.
3. Ethernet Status Light
Lets you know if your Ethernet cable is connected to the
Internet and whether activity is on the line.
NOTE: The LNK/ACT indicator does not light up when using a
WiFi connection.
4. Power Jack
Plug the A power adapter here. Use only the A power
adapter that came with your CapTel phone.

ustomer Service: 0800 4 715 715 GET TING STARTED •11
Using a Headset or Neckloop (Optional)
Audio Jacks (2.5 mm/3.5 mm)
You can use earphones, a headset, neckloop, or other type of listening device
with the CapTel 840i to maximize the audio quality or to enjoy your new phone
hands-free. Simply plug the headset/assistive device into the appropriate
2.5 mm or 3.5 mm audio jack located on the right edge of the CapTel 840i
phone. Open the protective cover to reach the jacks.

12 •GET TING STARTED ustomer Service: 0800 4 715 715
Setting up Your CapTel 840i
For complete instructions, please see the Setup Guide.
Requirements
1. High-speed Internet access using a DSL or Digital able modem (the CapTel
840i connects either via a WiFi network or with an Ethernet cable).
Depending on your Internet setup, a router may also be required to allow
you to connect more than one device to your Internet service.
2. Telephone service (can be analogue line, DSL with filter, VOIP, FIOS, or Digital
able phone service). CapTel does not work with digital Private Branch Exchange
(PBX) systems found in some office environments, residential facilities, and
hotels, unless an analogue port is available.
3. Standard electrical power (A adapter plugs into standard wall outlet).
Select a location
Set up the CapTel 840i in a place where:
• There is a high-speed Internet (Ethernet) jack or your wireless
router is located nearby.
• There is a telephone jack nearby (can be analogue line, DSL with
filter, VOIP, FIOS, or Digital able phone service).
• There is an electrical outlet nearby.
• The surface it will be set on, or mounted to, is stable and secure.
• The area is protected from excessive heat or humidity.
NOTE: The outlets for power, the phone line, and the Ethernet connection
should all be located nearby, as each cord needs to plug into your CapTel 840i.
If your Internet access is located in a different room than where you plan to
use the CapTel 840i, a WiFi setup is recommended. Please see the Setup Guide
or contact CapTel Customer Service for help setting everything up.

ustomer Service: 0800 4 715 715 GET TING STARTED •13
onnect to a power outlet
1. Plug the power adapter cord into the socket labeled “Power”
located on the back (top) edge of the CapTel 840i.
2. Plug the power adapter into a wall outlet. The CapTel display
screen will light up to let you know power is connected.
NOTE : Under power failure conditions, the CapTel 840i will not operate.
NOTE : An ADSL filter may be required. Please see page 91 for details.
onnect to your telephone service
1. Plug one end of the telephone cord into the telephone jack
labeled “Line 1” located on the back (top) edge of the CapTel 840i.
Use the telephone cord included with your new CapTel 840i phone.
2. Plug the other end of the telephone cord into a telephone
wall outlet.
WARNING: Be sure to use only
the power adapter that came
with your CapTel 840i. Using
any other power adapter may
damage your phone.
Once you plug in the power, your CapTel phone will automatically check
that everything is connected and working properly. You can follow along
on the CapTel display screen, which will tell you what is happening during
the setup process.

14 •GET TING STARTED ustomer Service: 0800 4 715 715
onnect to your Internet service
There are two ways to connect to your Internet service:
Option 1: Wired – use an Ethernet cable to connect to the Internet.
Please follow instructions for “Wired Installations” below.
Option 2: Wireless – use your home/office WiFi network to reach the
Internet. Please follow instructions for “Wireless/WiFi Installations”
on page 16.
For Wired Installations
1. Plug one end of the Ethernet cable into the jack labeled “Ethernet”.
Located on the back (top) edge of the CapTel 840i. Be sure to use the
Ethernet cable that came with your new CapTel 840i phone.
2. onnect the other end of the Ethernet cable into the jack you use to access
your Internet service.
Depending on how your Internet service is set up for your home/office,
you could be plugging into any of the following:
• An available Ethernet jack on a digital cable modem
• An available Ethernet jack on a DSL modem
• An available Ethernet jack on a router in your home
• An available Ethernet jack in a wall outlet
NOTE: When connected properly, LNK/ACT
indicator light will glow. The LNK/ACT indicator
light is located next to the Ethernet jack on
the back (top) edge of the CapTel 840i.
Use the examples on the following pages to match your setting with the
correct installation method.

Example 2: If there is not an available Ethernet jack in your DSL or able
Modem, you will need a router or switch that lets you connect more than
one device to the Internet. ontact your Internet Service Provider to learn
what
router or switch will work with your modem. The router should support
DH P.
onnect the router to your DSL/ able Modem. Then connect the CapTel
840i to the router or switch using the Ethernet cable as shown below.
If your Internet outlet is in a different room from where you plan to use
CapTel, see the Setup Guide for instructions.
ustomer Service: 0800 4 715 715 GET TING STARTED •15
All Outlets Located Together (Wired Setup)
Example 1: All of the connection outlets (telephone, Internet, and power) are
available in the same room that you are planning to use the CapTel 840i.

16 •GET TING STARTED ustomer Service: 0800 4 715 715
For Wireless/WiFi Installations
If you have a wireless (“WiFi”) network in your home or office, your CapTel
phone can connect to the Internet using the WiFi network. You do not need
to plug in an Ethernet cable.
To set up your CapTel for WiFi use, you will need to know the name of your
wireless network (also called the SSID [Service Set Identifier]) as well as any
passwords that may be necessary to access the network. The way you access
your WiFi network with CapTel will be very similar to how you access the
network from a computer or mobile device.

NOTE: If someone helped install the wireless network in your home or office,
it may be helpful to consult with them as you set up your CapTel phone.
To set up your WiFi connection:
1. The display asks, Press
YES for WiFi Setup.
Press the YES button.
2. Your CapTel checks if any
wireless networks have been
used previously and are already
saved in memory. If no previous
networks are detected, CapTel
scans for available networks in
your location.
3. CapTel lists any WiFi networks
detected, in order of the
strongest signal strength to the
weakest signal strength.
Use the UP/DOWN arrows to
highlight the wireless network
you want to use. Press the YES
button to select.
NOTE: CapTel may detect wireless networks
in your location that you do not recognize –
such as a wireless network from a neighbor
or nearby office. Be sure to select the SSID
(Service Set Identifier) that matches your
WiFi network.
If you do not see the network you want listed, try moving your CapTel
phone to an area closer to your wireless router and selecting “Refresh
Network List”. CapTel will re-scan for available networks. See the Setup
Guide for additional directions.
ustomer Service: 0800 4 715 715 GET TING STARTED •17
SETUP - CONNECT TO INTERNET
Please plug in Ethernet Cable.
Or
Press YES for WiFi Setup
Press YES for WiFi Setup
SETUP - WIFI
Scanning for WiFi Networks
Press YES to accept or NO to exit
SSID Security Ch. Signal
2WIRE269 WPA 08
OfficeNet WPA 06
ACBRDBAND WPA 06
NETWORK1 WPA 04
Refresh Network ist
Enter Network Manually
Press YES to Select a Wireless Network
Press NO To Refresh Network List

18 •GET TING STARTED ustomer Service: 0800 4 715 715
4. If required, CapTel asks for the password to access your WiFi network.
NOTE: Where to find your WiFi password? This is the same password you need
to access the WiFi network from any computer or mobile device. The password
(sometimes called a “pass phrase” or “network key”) is assigned by your Internet
Service Provider or by whomever set up your wireless network. In some cases,
the password may be listed directly on your wireless router.
Use the dialing pad to enter the letters
or numbers of your password. Look for
the letters listed on the number keys to
know which number key to press. For
some letters/numbers, you will need to
press the number key several times until
the correct letter/number appears on
the display screen. For special characters
(i.e., %, &, #) press the 1 key repeatedly.
NOTE: Depending on the type of security on your wireless network, you may
not be asked to enter a password.
5. After you have entered the password, press the YES button to
accept. CapTel will save your network settings, and connect to
your wireless network.
TIP: Some passwords are case-sensitive. Press the UP arrow button to shift lock
for capital letters. Press the UP arrow button again to return to lower case.
Example: To enter the letter “R”, press the UP arrow key to set shift-lock to
capital letters, then press the number 7 key three times until you see “R” on
the display screen.
TIP: After you have typed your password, double-check that you have all the
letters and numbers listed correctly, and that any capital/lower case letters are
entered properly. If the password is not correct, CapTel will not be able to
connect to your WiFi network.
Please Enter WPA Password:
7547534933_
Press YES to Accept
for Shift, for Backspace, # for Space
NOTE: If you want to use your new CapTel phone at the same wall jack as a
signaler, please see page 87 for instructions.
SETUP - WiFi