Mitel 5360 SIP PHONE Instruction Manual

MITEL
CLOUD ENDPOINT
MITEL 5360 SIP PHONE USER AND
ADMINISTRATION GUIDE
RELEASE 6.0

Mitel 5360 SIP Phone User Guide
- ii -
NOTICE
The information contained in this document is not warranted by Mitel Networks Corporation or any of its
affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any
errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to
authorized users of Mitel's products.
TRADEMARKS
Mitel is the registered trademark of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and
are hereby acknowledged.
Mitel 5360 SIP Phone User and Administration Guide
Cloud Endpoint Release 6.0
March 2014
®,™ Trademark of Mitel Networks Corporation
© Copyright 2014, Mitel Networks Corporation
All rights reserved

Table of Contents
- iii -
GETTING STARTED................................................................................................. 1
SIP User Accounts and Passwords.....................................................................................1
SIP Administrative Mode .....................................................................................................1
About your SIP Phone.........................................................................................................1
Elements of Your Phone......................................................................................................3
Ring/Message Indicators.....................................................................................................4
Using Your IP Phone with Mitel Unified Communicator Express.........................................4
HTML Applications...............................................................................................................4
TIPS FOR YOUR COMFORT AND SAFETY............................................................ 5
Don't Cradle the Handset!...............................................................................................................5
Protect your Hearing .......................................................................................................................5
Adjust the Viewing Angle.................................................................................................................5
USING YOUR DEFAULT PHONE WINDOW............................................................ 6
5360 SIP Phone Default Window ........................................................................................7
Gadget Sidebar on the 5360 SIP Phone .............................................................................7
USING APPLICATIONS ON THE 5360 SIP PHONE................................................ 9
Accessing Your Phone Applications....................................................................................9
Tips for Setting up Your Phone and Touch Screen.............................................................9
Call Encryption...................................................................................................................10
SUPPORTING DOCUMENTATION ........................................................................ 11
Accessing the Web Configuration Tool Online Help..........................................................11
Accessing Other Documentation .......................................................................................11
CUSTOMIZING YOUR PHONE............................................................................... 12
MENU Key Menu Interface................................................................................................12
Web Configuration Tool.....................................................................................................12
Web Configuration Tool Accounts and Passwords.......................................................................12
Accessing the Web Configuration Tool.........................................................................................13
Using the Settings Application...........................................................................................13
Specify Text Size...............................................................................................................14

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Calibrate the Display..........................................................................................................14
Cleaning Your 5360 SIP Phone.........................................................................................14
Text Entry ..........................................................................................................................14
Text Entry Window........................................................................................................................15
Keyboards.....................................................................................................................................16
Adjust the Ringer...............................................................................................................17
Handset Volume Control....................................................................................................18
Speaker Volume Control....................................................................................................18
Display Contrast Control....................................................................................................18
SETTING UP YOUR CONTACT LIST..................................................................... 19
Adding Names to Your Contact List...................................................................................19
Editing Information in Your Contact List ............................................................................19
USING THE CALL HISTORY APPLICATION......................................................... 20
View Call History Details....................................................................................................20
Delete Call History.............................................................................................................21
CALL FORWARDING ............................................................................................. 22
PROGRAMING FEATURES ON YOUR KEYS....................................................... 23
MAKING AND ANSWERING CALLS ..................................................................... 24
Dial by Number..................................................................................................................24
Dial by Name.....................................................................................................................24
Dial by SIP URL or IP Address..........................................................................................24
Dial using the People Application......................................................................................24
Dial using the Call History Application...............................................................................25
Answer a Call.....................................................................................................................25
Auto Answer ......................................................................................................................25
Answer a Call Waiting........................................................................................................26
Calling and Called Party Display .......................................................................................26
Handsfree Operation .........................................................................................................26

Table of Contents
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CALL HANDLING ................................................................................................... 28
Hold ...................................................................................................................................28
Hold a Call.....................................................................................................................................28
Retrieve a Call from Hold..............................................................................................................28
Change On-Hold Settings .............................................................................................................28
Call Forward ......................................................................................................................28
Mute...................................................................................................................................29
Transfer .............................................................................................................................29
Transfer a Call to a Third Party Already on Hold..........................................................................30
Conference........................................................................................................................30
Add a Party On Hold to a Call in Progress....................................................................................30
Return to a Conference Call after Accepting an Outside Caller....................................................30
Messages - Advisory .........................................................................................................31
USING ADVANCED FEATURES............................................................................ 32
Do Not Disturb...................................................................................................................32
Call History ........................................................................................................................32
Handset, Handsfree and Headset Modes..........................................................................32
Switch between Handset and Handsfree......................................................................................32
Switch between Handset and Headset.........................................................................................33
Switch between Headset and Handsfree......................................................................................33
People................................................................................................................................33
RSS Feed..........................................................................................................................33
Enable/Disable RSS Feed.............................................................................................................34
Shared Lines and Keys......................................................................................................34
Shared Lines and Keys Programming Requirements...................................................................34
Programming Shared Line Keys ...................................................................................................40
Shared Line Key Status.................................................................................................................41
Programming Busy Lamp Field Keys............................................................................................42
Time and Date...................................................................................................................48
ADMINISTRATOR TOOLS ..................................................................................... 49
SIP Administrator Phone Passwords.................................................................................49
USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES . 50
Elements of Your Cordless Module and Accessories........................................................51

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Handset/Headset Combinations........................................................................................52
Pairing the Cordless Module and Accessories..................................................................52
Pairing a DECT Cordless Accessory with a DECT Cordless Module...........................................52
Pairing a Bluetooth Accessory with a Bluetooth Module...............................................................53
Unpairing an Accessory ................................................................................................................54
Cordless Module LED Indicators.......................................................................................54
Using the Mute Key on a Cordless Device ........................................................................54
Using the Volume Keys on Cordless Device .....................................................................55
USING THE MITEL CORDLESS HANDSET .......................................................... 56
Elements of the Cordless Handset....................................................................................56
Answer a Call.....................................................................................................................57
Hang up.............................................................................................................................57
Dialing – Auto Dial Disabled..............................................................................................57
Dialing – Auto Dial Enabled...............................................................................................57
Handset Alerting Tones and LEDs ....................................................................................58
USING THE MITEL DECT CORDLESS HEADSET................................................ 60
Answer a Call.....................................................................................................................60
Hang Up.............................................................................................................................60
Dialing – Auto Dial Disabled..............................................................................................61
Dialing – Auto Dial Enabled...............................................................................................61
Headset Alerting Tones and LEDs ....................................................................................61
USING A BLUETOOTH HEADSET......................................................................... 63
Answer a Call.....................................................................................................................63
Hang Up.............................................................................................................................63
Dialing – Auto Dial Disabled..............................................................................................63
Dialing – Auto Dial Enabled...............................................................................................64
USING THE CORDLESS DEVICES APPLICATION............................................... 65
Low Battery Level..............................................................................................................65
Viewing Cordless Module Information ...............................................................................65

Mitel 5360 SIP Phone User Guide
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GETTING STARTED
In SIP mode, the Mitel® 5360 SIP Phone manages its own call states and features. SIP uses
the Internet to connect your phone to other SIP phones. You can make calls on the Public
Switched Telephone Network (PSTN), or “regular”, phone network. If you are registered with
a SIP Service Provider, you may also be able to dial by user ID, name (when using the
People Application, page 24), or extension number.
For information about programming features on your SIP-supported phone, refer to this guide
and to the Web Configuration Tool online Help (see Supporting Documentation on page 11).
SIP User Accounts and Passwords
Your Administrator usually configures SIP accounts for SIP phone Users and Administrators.
You need a SIP User account in order to Register your phone with your SIP Service Provider.
If you do not have a SIP user account, you can still use your phone with limited access to SIP
features and functionality.
SIP Administrative Mode
Administrators need an administrator user account and password to:
Modify network configuration settings and SIP Service Provider information
Access SIP setting menus through the Web Configuration Tool Administrator pages.
See Administrator Tools on page 49 for more information.
About your SIP Phone
The Mitel®5360 SIP Phone is a high-end color phone with a touch display that delivers
graphically rich applications. It is a full-feature enterprise-class phone that provides a large
color backlit graphics display with 48 programmable self-labeling keys, six intuitive call state
sensitive softkeys, superior sound quality, and a built-in HTML toolkit for desktop applications
development.
Equipped with a Gadget Sidebar, the seven-inch display enables one-touch access to
embedded or internet-based content and applications. The Gadget Sidebar provides you with
a quick launch tool for embedded applications as well as HTML applications.
The 5360 SIP Phone is compatible with the Mitel MiVoice Business platform. The 5360 SIP
Phone is ideal for any enterprise executive or manager, Teleworker, and Contact Center
supervisor. The 5360 SIP Phone also features a Unified Communicator (UC) Express
application, which is a PC-based desktop programming tool, that allows you to easily
configure your phone from your Personal Computer (PC).
For more key and feature information, see Elements of Your Phone on page 3.

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The 5360 SIP Phone

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Elements of Your Phone
Feature Function
1) Display Provides a large, high-resolution touch screen that assists you in selecting and
using phone features and applications.
The display area provides 48 self-labeling buttons that can be programmed as
speed call keys, fixed function keys, hard keys, applications, or line appearance
keys, according to your communication needs. On your home page, the bottom
right feature key is always your Prime Line key.
2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your
voice mailbox.
3) Volume, Speaker
and Mute Controls Provide the following audio control capability:
(UP) and (DOWN) provide volume control for the ringer,
handset, and handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily turn your
phone's handset, headset or handsfree microphone off during a call.
4) Fixed Function Keys Give you access to the following phone functions:
(MENU): provides access to menus for your phone's applications and
settings.
(CANCEL): ends a call when pressed during the call, and, when you
are programming the phone, eliminates any input and returns to the
previous menu level.
(REDIAL): calls the last number dialed.
(HOLD): places the current call on hold.
(TRANS/CONF): initiates a call transfer or establishes a three-party
conference call.
(MESSAGE): provides access to your voice mailbox and flashes to
notify you of messages waiting in your voice mailbox. Note: The
Ring/Message indicator also flashes when messages are waiting.
5) Keypad Use to dial.
6) Gadget Sidebar Provides up to nine quick launch icons that allow you to quickly navigate to any
application (including the Phone/Home icon).
7) Navigation Page
Keys and Context Icon
Use navigation keys to display additional pages of information. There are two
page navigation keys: Back and Next. Additionally, a context icon shows the
application in use.
8) Handsfree Speaker Provides sound for Handsfree calls and background music.
9) Handset Use for handset calls. If you are in headset or handsfree mode, you do not need
to use the handset.

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Ring/Message Indicators
When indicator is it means that
Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is waiting at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call
Using Your IP Phone with Mitel Unified Communicator Express
When used with the Unified Communicator® Express application, the 5360 SIP Phone
becomes a powerful communications tool that helps streamline communications between
people and organizations. This leads to improved productivity, enhanced customer service,
reduced costs, and ultimately improved business process integration. See the appropriate
user guide at http://edocs.mitel.com for details.
HTML Applications
Your 5360 SIP Phone may have HTML Applications available for customized use. The HTML
Desktop Toolkit enables simple, intuitive development of customized applications that are
easily integrated with telephony functions of your 5360 SIP Phone.

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TIPS FOR YOUR COMFORT AND SAFETY
Don't Cradle the Handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find
it more comfortable to use a headset. See the section on headset usage elsewhere in this
guide for more information.
Protect your Hearing
Your phone has a control for adjusting the volume of the handset receiver or headset.
Because continuous exposure to loud sounds can contribute to hearing loss, keep the
volume at a moderate level.
Adjust the Viewing Angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your phone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the
release tabs on the sides of the stand to
detach the base unit.
3. Hinge the hooks of the base unit into the
notches on the back of the phone and snap
into place as follows:
a. For a high-angle mount, hinge the two
lower hooks into the bottom set of
notches and snap the two upper hooks
into the middle set of notches.
b. For a low-angle mount, hinge the two
lower hooks into the middle set of
notches and snap the two upper hooks
into the top set of notches.

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USING YOUR DEFAULT PHONE WINDOW
The 5360 SIP Phone default phone window and Gadget Sidebar are shown and described
below. The Phone window provides access to programmable keys and the main phone
interface.
5360 SIP Phone Window

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5360 SIP Phone Default Window
Feature Function
1) Status Bar Displays time, date, and icons indicating feature states as follows:
Call History () – Indicates new missed calls
Call Forward Always On ( ) – Indicates Call Forward Always is
activated.
Message Waiting ( ) - Indicates new voice mail.
Headset ( ) - Indicates that the phone is in headset mode.
DND ( ) - Indicates DND (Do not disturb) mode.
2) Information Display/User
Prompt Area Provides prompts in most phone applications. Content changes based on the application.
3) Control Area/Softkeys Allow you to access specific call control features, which are context sensitive.
These are non-programmable feature keys, which are specific to the application
or state of the set. The 5360 SIP Phone provides six softkeys for applications.
4) Programmable Keys Provides 48 self-labeling keys that can be programmed as speed call keys, fixed
function keys, hard keys, applications, or line appearance keys. For instructions
on programming the keys, see Programming Features on Your Keys.
This dynamic area is also used for displaying components based on the
applications being used, including a QWERTY keyboard.
5) Navigation Page Keys
(Footer) Shows context and summary information based on information in the Programmable Keys area, such as Page Indicators, numbers of items, and so
forth.
Navigation keys display additional pages of information. There are two page
navigation keys: Back and Next.
6) Gadget Sidebar Provides up to nine quick launch icons that allow you to quickly navigate to any
application (including the Phone/Home icon). See Gadget Sidebar on the 5360
SIP Phone.
Gadget Sidebar on the 5360 SIP Phone
The Gadget Sidebar is a vertical bar that runs down the right side of the 5360 SIP Phone’s
display. The Gadget Sidebar contains a series of icons that provide one-touch access to the

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most commonly accessed phone applications and features, including HTML applications. The
Gadget Sidebar is designed to accommodate up to nine quick launch icons, including the
Phone icon, which always returns you to the main phone screen. The Gadget Sidebar
consists of the following icons for applications:
Call History
People
Settings
Backlight/Light bulb (for turning off the backlight)

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USING APPLICATIONS ON THE 5360 SIP PHONE
Your 5360 SIP Phone provides applications that simplify the use of your phone. This table
describes the applications that you may have on your 5360 SIP Phone. The associated icon
appears on the Gadget Sidebar or as a context icon in the navigation area. Simply touch the
Gadget Sidebar icon to open the application.
Applications/Icons Function
Call History
Use the Call History application to display lists of the calls that you have missed,
made, and answered. This feature allows you to filter the call records and display
information on each call on the list. See Using the Call History Application for
more information.
People/Contact List
Use the People application to add, delete and edit contact names and numbers.
You can also dial anyone on your contact list from the People application. The
People window displays up to eight contacts per page, ordered alphabetically by
last name. For information on using the People application, refer to Setting Up
Your Contact List and Dial From Your People Application.
Settings
Use the Settings application to display and quickly change your phone’s current
communications settings. See Using the Settings Application for more
information.
Backlight On/Off
Turns the backlight off.
Phone/Home
Press the Home icon to bring you back to the main Phone/Home window.
Accessing Your Phone Applications
To open the Applications window, press the blue Menu key . The Applications home
window gives the current list of your phone’s applications.
To open an application, touch the specific application icon on the Gadget Sidebar or touch
the application name on the display.
For information on programming features and applications, see Programming Features On
Your Keys.
Tips for Setting up Your Phone and Touch Screen
After you receive your 5360 SIP Phone, use the options in the Settings application to
customize your phone.
Calibrate your display for maximum touch accuracy. You may also want to turn on the
button beep to receive an audible tone that indicates you have engaged the button or
icon. See Error! Reference source not found. and Calibrate the Display.

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Call Encryption
The 5360 SIP Phone provides both Secure Real-time Transport Protocol (SRTP) and
Transport Layer Security (TLS) for voice encryption when connected to a phone that also
supports SRTP or TLS. SRTP is enabled by default. You can enable SRTP or TLS on your
phone using the Media Configuration page of the Web Configuration Tool. SRTP is the
default setting. (See Accessing the Web Configuration Tool Online Help on page 11.)

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SUPPORTING DOCUMENTATION
Accessing the Web Configuration Tool Online Help
To access programming instructions in the Web Configuration Tool online Help:
1. Access the Web Configuration Tool Home Page (see
Note: For Administrator default user name and password, see Administrator Tools on page
49.
3. Accessing the Web Configuration Tool on page Error! Bookmark not defined. ).
4. Scroll to the bottom of the page.
5. In the left pane, under Support, click Help. The Help system opens, presenting links to
the User Web Configuration Tool online Help and to this guide.
Note: If you have administrative privileges, you will have access to both the User and
the Administrator Web Configuration Tool online Help systems.
Accessing Other Documentation
To access other Mitel phone and peripheral documentation, in your browser, go to
http://edocs.mitel.com/UG/Index.html.

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CUSTOMIZING YOUR PHONE
To customize and use your phone features, use either of the following two interfaces:
Menu Key Menu Interface
Web Configuration Tool
MENU Key Menu Interface
The fixed-function keys provide access most features on your phone. The phone’s Settings
menu interface provides access to additional features.
To access the Settings menu interface, press the blue Menu key .
Web Configuration Tool
The Web Configuration Tool is a tool that you can use in addition to your phone to make calls
and to personalize and modify your phone settings.
You can access the Web Configuration Tool from any personal computer (PC) connected to
the Internet and running a web browser that is one of the following:
Mozilla Firefox 14 or later
Internet Explorer 8 or later
Any equivalent browser
Note: If your network is protected by a firewall, you may not be able to access your
phone using the Web Configuration Tool from outside the firewall.
Web Configuration Tool Accounts and Passwords
You must have either a User or Administrator account to access the tool. Your account
determines the type of web configuration pages you can access when you connect to the
phone.
Your Administrator may change the default user name and password settings. If necessary,
obtain your new user name and password from your Administrator.
Table 1: Web Configuration Tool Default User Name and Password
Default User Name Default Password
User User's DN hello
Note: For Administrator default user name and password, see Administrator Tools on page
49.

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Accessing the Web Configuration Tool
To access the Web Configuration Tool:
1. On your phone, do the following to obtain your phone’s IP address:
a. Simultaneously press and hold the UP and DOWN volume keys.
b. Continue to hold the DOWN volume key and release the UP volume key.
c. Press 234 on the telephone keypad and release the DOWN volume key.
NETWORK SETTINGS? appears.
d. Press #. (No).
NETWORK PARAMETERS? appears
e. Press * (Yes).
VIEW CURRENT VALUES? appears.
f. Press * (Yes).
VIEW CURRENT NETWORK? appears.
g. Press * (Yes).
CURRENT NETWORK PARMS appears.
h. Press the DOWN volume key until PHONE IP ADDRESS appears.
2. Write down the IP address, and then press the blue Menu key twice to return to the
default display.
3. On your PC, launch your browser.
4. In your browser’s URL or Address field, enter your phone’s IP address. The Web
Configuration Tool login screen appears.
5. In the appropriate fields, enter your Web Configuration Tool user name and password.
6. Click OK. The Web Configuration Tool Home Page launches.
Note: If you are a SIP Administrator, see Administrator Tools on page 49 for
administrative options.
Note: If you need help programming features, access the online help system in the
Web Configuration Tool (see Accessing the Web Configuration Tool Online Help on
page 11).
Using the Settings Application
The Settings application provides a single location to access your phone settings. Select any
of the options below to access a window where you can view and configure settings for your
phone.
Note: You can access Settings by pressing the blue Menu key , and then Settings, or by
touching the Settings application
The Settings window provides the following:

Mitel 5360 SIP Phone User Guide
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Text Size: Allows you to specify the font size (large or small) for the 5360 SIP Phone.
Calibrate Display: Allows you to calibrate the touch display for optimum touch sensitivity.
About 5360 SIP Phone: This screen displays the software release.
Specify Text Size
To specify the text size that displays on the phone:
1. Press the blue Menu key , then press Settings.
-or-
Touch the Settings application.
2. Press Text Size.
3. Select Large Text or Small Text.
4. Press Save.
Calibrate the Display
To calibrate the phone screen for touch accuracy:
1. Press the blue Menu key , then press Settings.
-or-
Touch the Settings application.
2. Press Calibrate Display.
3. Touch the center of each +to calibrate the display.
Cleaning Your 5360 SIP Phone
You can wipe clean the touch screen of your 5360 SIP Phone without causing touch-sensitive
controls to be activated.
1. Press the blue Menu key .
2. Press Clean Mode.
3. Clean the screen of your phone.
4. Press the blue Menu key to end Clean Mode.
Text Entry
The Text Entry feature provides a standard set of windows used by all applications for
accepting user-entered text and numeric data. The Text Entry window opens when an
application requires text input.
The People Application uses the Text Entry feature.