Careline 24 CL24 Troubleshooting guide

Careline Alarm
User Installation Guide

REN1
1.1 IMPORTANT INFORMATION1.2 UNPACKING THE REACH AT-HOME ALARM
The user’s telephone MUST BE connected to the Reach TEL socket - a double adapter on the incoming line must not be used.All telephone equipment has a Ringer Equivalence Number (REN) which is used to calculate the number of items that can be connected to a single telephone line.A REN of 4 is the maximum allowed on a standard UK telephone line. The Reach has a REN of 1.If the REN total of all equipment connected to a telephone line exceeds 4, the equipment may not operate correctly. With different types of equipmentthere is no guarantee of correct operation even if the REN is less than 4. Typically 1 or 2 standard telephones (REN1) can be used with the Reach.Avoid using strong detergents or polish when cleaning the Reach unit or Touch pendant.Wipe clean with a damp cloth and polish with a dry duster. Do not leave Reach unit in direct sunlight or near a heat source.The Reach At-Home Alarm is supplied with a Power Lead, a Telecom lead, a Touch pendant and a wearing kit. A stand can be fitted if the unit is being mounted upright or a connector cover if it is being placed flat. The stand/cover must be fixed with the screw provided.Telecom LeadReach At Home Alarm UnitWearing KitPower LeadStand & Cover Screw
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Touch Pendant Pack ContentsIf the user has a DECT telephone the base station MUST BE at least 2 metres away from the Reach.Failure to provide this separation may result in reduced range of personal pendants or other radio devices.
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The Touch pendant is supplied with a kit of parts so it can be worn around the neck, clipped onto a belt or pocket, or on the wrist like a watch.Snap the Neck Cord apart at the safety break device and feed through the 2 holes in the rubber boot, then click together again. The neck cord must never be shortened or knotted without the safety break in place.Push the Belt Clip through the 2 slots in the rubber boot - ensure the 2 arrows on the clip and boot align for correct fit. The suction cup can be used with the clip option to stick the Touch pendant to a tiled wall when in the bath or shower.Push the Wrist Strap through the 2 slots in the rubber boot and adjust the strap to fit.Replacement wearing kits are available if required. Please note your Touch Pendant does not have a microphone.Making an Emergency Call...Simply press the Touch Pendant button once.The button will FLASH RED (( )) for several seconds to confirm a call is being made.The Reach will announce “Pendant alarm - Please wait, dialling for assistance”
1.3 THE TOUCH PERSONAL PENDANT
The Touch pendant can be used to make an emergency call from anywhere in or around the home. The Touch pendant is waterproof but it should not be fully submerged for long periods.The Touch pendant is a life saving device; remember to advise the user to wear it at all times and keep it by their bed at night. Please test your system via pressing your Touch pendant every 4-6 wks to ensure that all equipment is working correctly.The Touch pendant battery should last for about 3-5 years depending on use.The battery condition is checked every day, if the voltage falls and stays below preset level for 7 consecutive days a “low battery” call will automatically be sent to the Control Centre.Pendants must be returned to Tynetec for battery replacement.
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1.4 CONNECTING THE REACH AT-HOME ALARM
Basic Connections... The Reach will usually be table mounted within 3 metres of a mains supply and the master telephone socket. If extension cables are used care should be taken to ensure that no one trips over the leads.Installation Procedure...1.Unplug the user’s Telephone from the BT wall socket and plug it into the Reach TEL socket. 2.Connect the Telecom Lead between the ReachC/O socket and the BT wall socket (where the user’s telephone was originally plugged in).3.Connect the Power Lead between the ReachSUPPLY socket and the mains electricity supply.4.Choose the connector cover if the unit is being placed flat on the table or the stand if it isbeing placed in the upright position.5. Route the leads through the stand and fix with the single screw provided.6.The flexible aerial wire out the side of the unit receives signals from radio devices and mustnot be cut down in length or coiled up.7.The Touch pendant is pre-learned, any additional pendants or other radio devices should belearned and tested too.8.Perform a test call to the Control Centre to verify correct installation and programming bypressing your Touch pendant.
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1.5 REACH AND BROADBAND
Broadband Service Providers will supply a filter module to plug into the telephone line to allow connection of a computer and a normal telephone. Only one filter module is required to connect the computer, telephone and Reach when configured as shown below: If you experience connection difficulties or noise on the Reach audio, then a poor quality filter may be the cause. Approved filter modules are available from Tynetec - Order P/No. W00409
5MASTERTELEPHONESOCKETADSL FILTER
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1.7 SWITCHING THE REACH AT-HOME ALARM OFF1.6 SWITCHING THE REACH AT-HOME ALARM ON
Connect the power lead and switch the mains supply on, the front light will flash RED / AMBER / GREEN for about 12 seconds...
The Reach At-Home Alarm uses very little power and should always be left switched ON.If it necessary to switch the unit OFF, follow the procedure below:1. Turn the mains supply off and wait for the unit to announce...2. Press and HOLD the GREEN O button until the unit “beeps” once...3.RELEASE the GREEN O button and the unit will announce...4. The Reach is now switched off.
The telephone plugged into the Reach will still operate when the unit is switched off.
6“Please check yourmains supply”“Beep”“Powering down”
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1.8 MAKING AN EMERGENCY CALL
An emergency call can be made at any time of the day or night.1. Press the RED ((•)) button on the Reach unit or press the Touch pendant...2. The Reach will start to make an emergency call...3. The call will be answered by the Control Centre and an operator will speak...4. A two-way conversation can be held with the resident.5. The operator will cancel the call and the front light will return to STEADY GREEN.
The front light will go STEADY RED and the unit will announce...This message will repeat for a few seconds before the unit starts to dial.
If the operator cannot hear the caller they will still know where the call is coming from.The Touch pendant does NOT pick up voice, the microphone is in the Reach unit and is very sensitive but will not work if the caller is outside their home.The Control Centre can increase the volume if the caller has difficulty hearing.
7“Alarm type”“Please wait, dialling for assistance”“You’re through to Telecare24how can I help you?”
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1.9 MONTHLY CHECKS
To ensure your equipment is functioning correctly we highly recommend that you perform a test call every month. Please press your pendant to activate a call and allow the unit to connect to our care team. When they answer just inform our operator that you are performing a test call. They will confirm everything is working correctly and they will then close down the call.To help you remember if you have performed the test you may wish to use the simple chart below:
JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecemberMONTHTESTED(Please Tick)
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