Champion PASSAGE Troubleshooting guide

Operating Instructions
and Service Manual
“PASSAGE” RECLINER
Quality Healthcare Seating Products

CONTENTS
ITEM PAGE
Contents 1
Warranty Confirmation Form 2
Special notes 3
Chair capacity information 4
Receiving new chairs 5-7
If assembly is required 5
New chair inspection 6
To report damage 6
Return authorization 7
Storage 7
In-service procedures 8
Operating instructions 9-12
Operation warnings and cautions 9
Safe operation and staff assistance 10
Operation assist 11
Swing arm operation 12
Optional features 13-17
Heated and heat/massage 13
Heated and heat/massage general information 13
Chair specifications 14
Receiving new chairs 14
Heater operation 15
Massage operation 16
Maintenance 17
Accessories 18-19
IV pole operation 19
General maintenance and care of chairs 20-22
General cleaning precautions/General cleaning- vinyl 21
General cleaning – plastic table tops 22
General infection control - vinyl 22
Warranty procedure 23
Service information 24
Serial number 24
Parts identification 24
Service Parts Form 25
Passage recliner schematics 26-28
Full explosion 26
Heat or Heat/Massage explosion 27
Passage recliner parts listing 28
Appendix I 29
Troubleshooting for heat or heat/massage 29
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Warranty Confirmation Form
It is very important to Champion that our customers review all the materials in the In-Service
package they receive. In particular, we strongly advise that everyone using our products (medical
staff, patients, technicians, cleaning crew, etc.) review the In-Service DVD (approximately 12
minutes in length).
Please complete the following information, certifying that those individuals using the Champion
products understand their proper use, after reviewing the materials and watching the video.
Clinic or Company Name
Street Address
City/State/Zip
Signature/Print Name & Title
Date
By reviewing the In-Service materials provided, you increase the useful life of the products by
helping to prevent their improper use, which may lead to premature damage and wear. You are also
helping to validate your warranty, as warranties cover material and workmanship failures, not
misuse or abuse. Use these In-Service tools for new employees and as a “refresher” for current
employees.
Please fax this document to the Customer Service Department at 574-293-5760, and thank you for
your cooperation.
NOTE: Not all chair functions, options and/or accessories are covered in the CD.
AFFIX LABEL HERE
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WELCOME!
Champion Manufacturing, Inc. would like to thank you for selecting our products. We take great
care in making certain that our products leave the factory in flawless condition. Our products are
properly packaged to arrive in that same condition. We look forward to your enjoying many years
of good service from these products.
SPECIAL NOTES
WARNING/ CAUTION These terms refer to actions that may result in injury to your
patient or staff member and/ or damage to your product. Damage caused by improper operation
of your chair is not covered by your warranty.
WARNING: Caregivers or others operating the product or moving the occupant
must be aware of the location of the patient’s hands and feet. Caregivers must
confirm that he occupant’s extremities are safely located before moving the chair from
position to position, adjusting the position of the chair or moving the patient from the
chair.
WARNING: Place chair in a fully upright position or a fully reclined position when
cleaning or maintaining your chair. Your recliner has moving parts that create pinch
points. This chair moves easily without a patient in the chair and may create pinch
points when not is these positions.
WARNING: This recliner is designed to meet the needs of a wide range of patients.
Some patients, due to their unique medical condition, may need assistance as they sit
down or rise from a seated position. It is the responsibility of the care provider to
assess these needs and provide assistance to frail, weak, or otherwise unsteady
patients. Failure to follow these instructions can result in patient falls with potentially
serious injury resulting.
CAUTION: This chair is NOT designed to transport patients.
NOTE: The information contained in this document is subject to change without notice.
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CHAIR CAPACITY INFORMATION
PASSAGE RECLINERS:
PF Series: 300 lbs.
PS Series: 300 lbs.
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RECEIVING NEW CHAIRS
CAUTION: New chair inspection must be done by someone who has watched the
in-service DVD and understands the instruction pages. Improper operation of the chair
may damage the chair and void your warranty.
It is important to realize that signing the Bill of Lading upon receipt of new product is confirmation
that it has been received in satisfactory condition. Once the Bill of Lading is signed there is
generally no recourse against the shipping agent for shipping damage. You have the right to
make the driver wait while you examine the product. Please take advantage of this right.
Carefully cut the plastic banding that secures the packaging; scissors can do this safely. Remove
the packaging from the chair, lift the top lid from the tube and remove the tube from the bottom
lid. Remove the plastic bag from the product. Cut straps that secure the casters, unlock the
casters and remove the chair from the packaging.
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New chair inspection
1. Remove all packing material including foam wrap and poly bag. If desired, the bag may
be replaced after examination.
2. Examine chair surfaces for damage.
3. Operate all chair functions and options. This may include tables, casters and chair
positions. Do this immediately upon receipt of your chairs.
To report damage
1. If the freight carrier is still at your location (it is your right to hold the freight carrier
while you thoroughly inspect your delivery), note any damage on the bill of lading. Be
sure to keep shipping cartons, pallets and other shipping materials to prove damage to
the freight carrier. It is also important to save an undamaged carton and pallet in case
the chair must be returned to the factory.
2. Call Champion’s customer service immediately to report the damage: 800-998-5018.
3. All claims must be filed by the consignee and reported to Champion Manufacturing, Inc.
within 5 days of receipt of the shipment.
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Return authorization
1. Champion customer service must authorize all returns. Champion customer service will
issue a return authorization number by fax or email. The customer does have the right
to refuse any damaged chair from the carrier at the time of delivery.
2. All returns must be sent prepaid by the sender with the exception of provable shipping
damage.
Storage
1. Cover chair and store in a dry area.
2. DO NOT place objects on top of the chair that may damage the vinyl.
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IN-SERVICE PROCEDURES
Before chairs are put into service, all personnel should review this manual.
In the belief that an actual demonstration of the product is more effective than written
instructions, an on-site in-service by a Champion representative may be available depeding upon
the delivery circumstances.
WARNING: Place chair in a fully upright or a fully reclined position when cleaning
or maintaining your chair. Your chair has moving parts that create pinch points. This
chair moves easily without a patient in the chair and may create pinch points when not
in these positions.
WARNING: Never place your hands near or on a recliner mechanism when it is
in motion. Never clean or maintain a chair when an occupant is in the chair. The
occupant is able to control the chair’s position and may move the chair position
unexpectedly, creating pinch points.
WARNING: Keep hands, feet and legs clear of the recline mechanism.
WARNING: When closing the leg rest by hand, make sure your hand is placed on
the footboard. Your hand should be completely on the top surface of the upholstered
board. DO NOT wrap your fingers around any of the sides of the foot board. DO NOT
put your hand on the flip board as this product has moving parts that my create pinch
points. Keep all body parts clear of the recline mechanism, latches, and other moving
parts
CAUTION:
1. DO NOT overload chair. Observe the specified maximum weight limit for
the chair model that you have selected.
2. DO NOT attempt to force the chair into position; permanent damage may
result. The chair works with normal effort when operated properly.
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OPERATING INSTRUCTIONS
WARNING: Caregivers or others operating the product or moving the occupant
must be aware of the location of the patient’s hands and feet. Caregivers must
confirm that the occupants extremities are safely located before moving the chair from
position to position, moving the chair from place to place, or moving the patient from
the chair.
WARNING: DO NOT overload chair. Observe the specified maximum weight limit
for the chair model that you have selected.
WARNING: Occupant should always enter and exit the chair in the upright
position. The patient should never exit the chair with the leg rest up. Occupants
should never “straddle” the extended leg rest of dangle their legs over the sides of the
extended leg rest.
WARNING: Always return the chair to full recline position after using
Trendelenburg.
WARNING: NEVER place your hands near or on the recline mechanism when it is in
motion. DO NOT put your hands where you cannot see.
WARNING: Verify the front casters are locked before the patient enters or exits the
recliner.
CAUTION: The push handle is not designed to be used to raise the front or rear
casters off the floor when there is an occupant in the chair; doing so may cause
damage to the chair.
CAUTION: The chair works with very little effort when operated correctly. DO NOT
use excessive force to move the recliner to any position. Doing so could result in
permanent damage to the recliner.
CAUTION: DO NOT attempt to close the chair’s leg rest while in the full recline
position. Doing so may damage the recline mechanism. Return the chair to the “TV”
position before closing the leg rest.
Note: The Passage recliner assumes three distinct recline positions: Upright position; leg
rest is down and the back is in its most vertical position, “TV” position; leg rest is up and
the back is somewhat reclined. Recline position; the leg rest is up and the back is
completely reclined.
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