
5
Troubleshooting
1. Update the device to the latest system.
2. Make sure your device that supports wireless charging.
3. Make sure to use the original charging cable and adapter.
4. Avoid thick device covers.
5. Avoid hight ambient temperature. Optimal temperature is 82-86°F.
6. When the phone or watch cannot be fully charged, try following:
Open [Settings]- [Battery Health]- [Turn off battery optimization]
7. When the earphones are exhausted and cannot be charged, please take out the
earphones and charge the storage compartment separately.
8. When the blue light flashes, indicating abnormal charging. Please check whether there
are foreign objects around.
Precautions
Please pay attention to the following issues, otherwise it may cause abnormal charging, hight
temperature, intermittent charging, or even not charging.
Do not pull the silicone part, otherwise it will easily damage the precision components
under the silicone part and affect the charging.
Please do not drop, knock, or disassemble the charger.
Please make sure your device is Qi-compatible or has a Qi receiver kit (not included).
Your phone should be MagSafe compatible or equipped with a magnetic accessory
(e.g., a magnetic phone case) in order to realize the magnetic charging.
A Quick Charger adapter and cable are required for the fast wireless charging
features.
Do not use or store the magnetic wireless charger in a hot or humid environment as it
may damage the circuit.
A magnet may interfere with the magnetic charging or the product or cause
malfunctions. To avoid indirect interference, please keep magnetic chip chards (e.g.,
ID cards, credit cards) or medical devices (e.g., pulse measuring device, hearing aid) at
least 20 cm away from the product, and mode than 30 cm for wireless charging.