Christie CounterAct UR10 User manual

Christie CounterAct UR10
User Guide
020-123456-00

NOTICES and SOFTWARE LICENSING AGREEMNET
COPYRIGHT AND TRADEMARKS
Copyright © 2021 Christie Digital Systems USA, Inc. All rights reserved.
All brand names and product names are trademarks, registered trademarks or trade names of their respective holders.
GENERAL
Every effort has been made to ensure accuracy, however in some cases changes in the products or availability could occur which may not be reflected in this document.
Christie reserves the right to make changes to specifications at any time without notice. Performance specifications are typical, but may vary depending on conditions
beyond Christie's control such as maintenance of the product in proper working conditions. Performance specifications are based on information available at the time of
printing. Christie makes no warranty of any kind with regard to this material, including, but not limited to, implied warranties of fitness for a particular purpose. Christie
will not be liable for errors contained herein or for incidental or consequential damages in connection with the performance or use of this material. Canadian
manufacturing facility is ISO 9001 and 14001 certified.
For the most current technical documentation and office contact information, visit www.christiedigital.com.
WARRANTY
Products are warranted under Christie’s standard limited warranty, the details of which are available at https://www.christiedigital.com/help-center/warranties/ or by
contacting your Christie dealer or Christie.
PREVENTATIVE MAINTENANCE
Preventative maintenance is an important part of the continued and proper operation of your product. Failure to perform maintenance as required, and in accordance
with the maintenance schedule specified by Christie, will void the warranty.
REGULATORY (if applicable)
The product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the product is operated in a commercial environment. The product generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of the
product in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the user’s own expense. Changes
or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
CAN ICES-3 (A) / NMB-3 (A)
이기기는 업무용(A급)으로 전자파적합등록을 한기기이오니 판매자 또는 사용자는 이점을 주의하시기 바라며, 가정 외의 지역에서 사용하는 것을 목적으로 합니다.
ENVIRONMENTAL
The product is designed and manufactured with high-quality materials and components that can be recycled and reused. This symbol means that electrical and
electronic equipment, at their end-of-life, should be disposed of separately from regular waste. Please dispose of the product appropriately and according to local
regulations. In the European Union, there are separate collection systems for used electrical and electronic products. Please help us to conserve the environment we
live in!

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Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
Content
Introduction.......................................................................................................................... 5
Model names........................................................................................................................ 5
Product documentation.......................................................................................................... 5
Related documentation ...................................................................................................... 5
Important safeguards............................................................................................................ 5
Patented Care222 UV lamp safety precautions ......................................................................... 6
Product labels ...................................................................................................................... 6
General hazards................................................................................................................ 6
Mandatory action .............................................................................................................. 7
Electrical labels ................................................................................................................. 8
Additional safety labels ...................................................................................................... 8
Christie CounterAct overview ................................................................................................. 8
Key features ........................................................................................................................ 9
Recommendations for Configuration........................................................................................ 9
System requirements for Christie UV Tob App....................................................................... 9
System requirements for Christie_uv.exe config tool ............................................................. 9
Technical support ................................................................................................................. 9
Christie UV server................................................................................................................ 11
Install the Christie UV server ................................................................................................11
Server Update.....................................................................................................................11
Uninstall Server...................................................................................................................11
Config Tool.......................................................................................................................... 12
TobChristie UV Tob.............................................................................................................. 13
Logging into Christie UV tob..................................................................................................13
Add new server ...................................................................................................................13
Add device..........................................................................................................................13
Register to Christie ..............................................................................................................14
Switch UV Mode ..................................................................................................................14
Create a group ....................................................................................................................14
Add/Delete device in group ...................................................................................................15
Troubleshooting.................................................................................................................. 16

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Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
LED status indicators ...........................................................................................................16
Horizontal calibration ...........................................................................................................16

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Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
Introduction
This manual is intended for operators of Christie CounterAct UR10.
The illustrations in this document are for representation only and may not depict your
lamp model exactly.
Only Christie qualified technicians who are knowledgeable about the hazards associated with optical
radiation, high-voltage are authorized to assemble, install, and service the Christie CounterAct UR10.
For complete Christie CounterAct UR10 product documentation and technical support, go to
www.christiedigital.com.
Model names
Christie CounterAct UR10 consists of the following models:
•Christie CounterAct UR10-B
•Christie CounterAct UR10-W
Product documentation
For installation, setup, and user information, see the product documentation available on the Christie
website. Read all instructions before using or servicing this product.
1. Access the documentation from the Chrsitie website:
•Go to this URL: christiedigital.com/ur10
2. On the product page, select the model and switch to the Downloads tab.
Related documentation
Additional information on this product is available in the following documents.
With the exception of lamp replacements, this product is not serviceable in the field and
must be sent back to Christie if servicing is required.
•CounterAct UR10 Installation and Setup Guide (P/N: 020-103456-XX)
•CounterAct UR10 Product Safety Guide (P/N: 020-103455-XX)
Important safeguards
To prevent personal injury and to protect the device from damage, read and follow these safety
precautions.

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Danger! If not avoided, the following could result in death or serious injury.
•Always power down and disengage all power sources to the product prior to servicing.
•Make sure the ceiling is capable to bear the weight of the lamp.
•Do not touch product with wet hand.
•Ensure the voltage given on the rating label or in the instruction manual complies with the power
supply.
•Christie CounterAct products with patented Care222 technology are not for use as or for medical
devices.
Caution! If not avoided, the following could result in minor or moderate injury.
•UV RADIATION HAZARD! This equipment is designed for use with germicidal lamps or UV sources
and must be installed in compliance with competent technical directions and manufacturer's site
planning recommendations to prevent the user's eyes and bare skin from exposure to harmful UV
or optical radiation. Recommendations include the relative location of each UV-generating device,
the minimum distances between the devices and other objects or surfaces, and protection from
line-of-sight exposure to UV radiation in occupied spaces located above the equipment mounting
area (for example, upper floor balconies, open staircases, and so on).
•Check the product after unpacking for damage. Do not install damaged product
•UV-C OR OPTICAL RADIATION HAZARD! UV-C emitted from this product, avoid eye and skin
exposure to the light source.
•Mercury is included, if a lamp breaks, ventilate the room for more than 20 mins and then remove
the part with wearing gloves.
Patented Care222 UV lamp safety precautions
Caution! If not avoided, the following could result in minor or moderate injury.
•PERSONAL INJURY HAZARD! Eye damage may result from directly viewing the light produced by
the lamp in this product. Always turn off the lamp before performing maintenance or service.
•UV-C emitted from this product, avoid eye and skin exposure to the light source.
•Use protective eye wear and gloves when handling the lamp module.
•Mercury is included, if a lamp breaks, ventilate the room for more than 20 mins and then remove
the part with wearing gloves.
•Keep the children or pets away from the UV-C module.
•Only qualified Christie technicians are authorized to disassemble or replace the UV-C module.
Product labels
Learn about the labels that may be used on the product. Labels on your product may be yellow or
black and white.
General hazards
Hazard warnings also apply to accessories once they are installed in a Christie product that is
connected to power.
Fire and Shock Hazard

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Copyright © 2020 Christie Digital Systems USA, Inc. All rights reserved.
To prevent fire or shock hazards, do not expose this product to rain or moisture.
Do not alter the power plug, overload the power outlet, or use it with extension cords.
Do not remove the product enclosure.
Only Christie qualified technicians are authorized to service the product.
Electrical Hazard
Do not remove the product enclosure.
Only Christie qualified technicians are authorized to service the product.
Electric shock hazard. To avoid personal injury, disconnect all power sources before performing
maintenance or service.
Voltage, Hand Shock, Electrocution Electric Shock, or Burn. To avoid personal injury, disconnect
all power sources before performing maintenance or service.
Warning! If not avoided, the following could result in death or serious injury.
Risk of falling objects, make sure the ceiling is capable to bear 3 times as the weight of the
product.
Avoid direct exposure to the light source
Indicates possible optical radiation emitted from the product.
Bright light hazard. To avoid personal injury, do not look directly at the light source.
Indoor use only
Caution! If not avoided, the following could result in minor or moderate injury.
Mandatory action
Consult the user guide.

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Unplug before opening.
Wear a full face shield.
Always wear gloves before servicing
Do not touch the device with wet hands
Wear a safety helmet before servicing
Electrical labels
Indicates the presence of a protective earth ground.
Additional safety labels
Avoid direct exposure to the light source
Indicates possible optical radiation emitted from the product.
Indoor use only
Christie CounterAct overview
Christie CounterAct UR10 is a commercial UV disinfection fixture containing Ushio Inc.’s patented
Care222®
lamps that emit far-UVC 222nm light, shown to significantly reduce surface pathogens in occupied and
unoccupied indoor spaces. Care222® is based on far-UVC germicidal technology that may also be used
around people and it is the only product with a proprietary filter that prevents longer UVC wavelengths
from being emitted.
The Christie CounterAct fixtures are installed in the ceiling throughout a space. The light spreads out
in a fixed cone size. Therefore as the ceiling height increases or decreases the output power must be

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adjusted up or down respectively.
Key features
Understand the important features of Christie CounterAct UR10.
•Ushio Care222® B1 lamp module
•Flexible power input options
•iOS/Android control APP
•Rotatable mouting bracket for incline ceiling installation
•Flexible power input options
•Embedded body-sensing radar, safety guaranteed.
•Modular UV-C design, easy to replace components.
Recommendations for Configuration
System requirements for Christie UV Tob App
The Christie UV Tob App must be configured on Android 5.0/iOS 12.1 or higher devices.
System requirements for Christie_uv.exe config tool
Recommended
Processor
Intel®or AMD®processor with 64-bit support; 2.8 GHz or faster processor
Operating system
Windows 10 64-bit
RAM
8GB or more
Technical support
Technical support for Christie Cinema products is available at:
•[email protected]
•[phone]
•Christie Professional Services: [phone] or [email protected]
Technical support for Christie Enterprise products is available at:
•North and South America: [phone] or [email protected]
•Europe, Middle East, and Africa: [phone] or [e-mail]

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•Asia Pacific (support[email protected]):
•Australia: [phone]
•China: [phone]
•India: [phone]
•Japan: 81-3-3599-7481
•Singapore: [phone]
•South Korea: [phone]
•Christie Professional Services: [phone] or [email protected]