Cisco 7906 User manual

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Tel: [phone]
800 553-NETS (6387)
Fax: [phone]
Cisco Unified IP Phone 7906G and
7911G for Cisco Unified CallManager
5.1 (SCCP and SIP)
INCLUDING LICENSE AND WARRANTY
Phone Guide

Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered
trademarks of Cisco Systems, Inc. or its affiliates in the United States and
certain other countries. All other brands, names, or trademarks mentioned in
this document or Website are the property of their respective owners. The use
of the word partner does not imply a partnership relationship between Cisco
and any other company. (0501R)
© 2006 Cisco Systems, Inc. All rights reserved.
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Quick Reference
Cisco Unified IP Phone
7906G and 7911G for
Cisco Unified
CallManager 5.1 (SCCP
and SIP)
Softkey Definitions
Phone Screen Icons
Button Icons
Speed Dialing
Common Phone Tasks
Softkey Definitions
AbbrDial Dial using a speed-dial index
number
Answer Answer a call
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
CFwdALL Setup/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the right of
the cursor when using EditDial
Details Opens the Details call record for
a multiparty call in the Missed
Calls and Received Calls logs
Dial Dial a phone number
DirTrfr Transfer two calls to each other
DND Turn off Do Not Disturb (DND)
EditDial Edit a number in a call log
EndCall Disconnect the current call
Erase Reset settings to their defaults
Exit Return to the previous screen
GListen Talk using the handset and listen
on the speaker (Group Listen)
GLOff Disable Group Listen
Common Phone Tasks
View online help
on the phone
Press and choose
Help.
Place a call Go off-hook before or
after dialing a number.
Redial a number Press Redial.
Talk using the
handset and listen
on the speaker
(Group Listen mode
only.) Press GListen.
Listen on the
speaker only
(Monitor mode only.)
Press Monitor.
Use your call logs Press and select
Directories > Missed
Calls, Placed Calls,or
Received Calls. Select a
number and press Dial.
Edit a number Press EditDial, << or >>.
Hold/resume a call Highlight a call to put on
hold or resume from
hold, and press .
Transfer a call to a
new number
Press Transfer, enter the
number, then press
Transfer again.
Start a standard
(ad hoc) conference
call
Press more > Confrn and
dial the participant, then
press Confrn again.

GPickUp Answer a call ringing in another
group
iDivert Send a call to a voice messaging
system
Join Join several calls on a single line
to create a conference
MeetMe Host a Meet-Me conference call
Monitor Listen to a call on the speaker
MonOff Disable the Monitor function
more Display additional softkeys
Msgs Access voice mail system
NewCall Make a new call
OPickUp Answer a call ringing in an
associated group
Park Store a call using Call Park
PickUp Answer a call in your group
QRT Submit call problems to the
system administrator
Redial Redial the most recently dialed
number
Remove Remove a conference participant
RmLstC Drop the last party added to a
conference call
Search Search for a directory listing
Transfer Transfer a call
Update Refresh content
VidMode Choose a video display mode
<< Delete entered characters
>> Move through entered characters
Phone Screen Icons
Call State
Call Forwarding enabled
Call on hold
Connected call
Off-hook
On-hook
Incoming call
Shared line in use
Secure Calls
Authenticated call
Encrypted call
Selected Device
Handset in use
Speaker in use (Monitor on)
Critical Calls
Priority call
Medium priority call
High priority call
Highest priority call
Other Features
Speed Dial configured
Button Icons
Speed Dialing
Message waiting
Option selected
Feature enabled
Video enabled (Cisco Unified
IP Phone 7911G only)
URL entry in call log is ready to edit
Volume
Navigation
Hold
Applications Menu
If you want to... Then...
Speed dial a
number •Press and select a
number to dial.
•Press and choose
Directories > Speed
Dials. Select a number to
dial.
•Enter a speed-dial
number while on-hook
and press AbbrDial.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) v
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Accessibility Features 4
Connecting Your Phone 5
An Overview of Your Phone 9
Understanding Buttons and Hardware 9
Understanding Applications Menus 11
Understanding the Help System on Your Phone 11
Understanding Lines vs. Calls 11
Understanding Line and Call Icons 12
Understanding Feature Availability 12
Understanding SIP vs. SCCP 12
Basic Call Handling 13
Placing a Call—Basic Options 13
Placing a Call—Additional Options 14
Answering a Call 15
Ending a Call 16
Using Hold and Resume 16
Switching Between Multiple Calls 16
Viewing Multiple Calls 17
Transferring Calls 17
Sending a Call to a Voice Messaging System 18

vi OL-11414-01
Forwarding All Calls to Another Number 19
Using Do Not Disturb 20
Making Conference Calls 20
Understanding Types of Conference Calls 20
Starting and Joining a Standard Conference 21
Starting or Joining a Meet-Me Conference Call 23
Advanced Call Handling 24
Speed Dialing 24
Picking Up a Redirected Call on Your Phone 25
Using a Shared Line 26
Understanding Shared Lines 26
Adding Yourself to a Shared-Line Call 26
Preventing Others from Viewing or Barging a Shared-Line Call 27
Storing and Retrieving Parked Calls 28
Making and Receiving Secure Calls 28
Tracing Suspicious Calls 29
Prioritizing Critical Calls 30
Using Cisco Extension Mobility 31
Using a Handset, Headset, and Speaker 32
Using the Group Listen Feature 32
Using the Monitor Feature 33
Using and Obtaining a Headset 33
Using AutoAnswer 34
Using Phone Settings 35
Customizing Rings and Message Indicators 35
Customizing the Phone Screen 36
Using Call Logs and Directories 37
Using Call Logs 37
Directory Dialing 39
Using Corporate Directory on Your Phone 40

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) vii
Using Personal Directory on Your Phone 41
Accessing Voice Messages 44
Customizing Your Phone on the Web 45
Accessing Your User Options Web Pages 45
Configuring Features and Services on the Web 46
Using Personal Directory on the Web 46
Using Your Personal Address Book on the Web 46
Configuring Fast Dials on the Web 47
Using the Address Book Synchronization Tool 48
Setting Up Speed Dials on the Web 48
Setting Up Phone Services on the Web 49
Controlling User Settings on the Web 50
Controlling Line Settings on the Web 51
Using Cisco WebDialer 52
Understanding Additional Configuration Options 55
Troubleshooting Your Phone 57
General Troubleshooting 57
Viewing Phone Administration Data 58
Using the Quality Reporting Tool 58
Cisco One-Year Limited Hardware Warranty Terms 59
Index 61

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Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly-used sections.
If you want to... Then...
Explore your phone on your own Press and choose Help.
Review safety information See Safety and Performance Information, page 2.
Connect your phone See Connecting Your Phone, page 5.
Use your phone after it is installed Start with An Overview of Your Phone, page 9.
Learn about the phone buttons See Understanding Buttons and Hardware, page 9.
Make calls See Placing a Call—Basic Options, page 13.
Put calls on hold See Using Hold and Resume, page 16.
Transfer calls See Transferring Calls, page 17.
Make conference calls See Making Conference Calls, page 20.
Set up speed dialing See Speed Dialing, page 24.
Share a phone number See Using a Shared Line, page 26
Use the speaker on the phone See Using a Handset, Headset, and Speaker, page 32.
Change the ring volume or tone See Using Phone Settings, page 35.
View your missed calls See Using Call Logs and Directories, page 37.
Listen to your voice messages See Accessing Voice Messages, page 44.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

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Finding Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Read the following safety notices before installing or using your Cisco Unified IP Phone:
Warning Read the installation instructions before you connect the system to its power source.
Warning Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning Do not work on the system or connect or disconnect cables during periods of lightning
activity.
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS

Getting Started
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 3
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
Caution Inline power circuits provide current through the communication cable. Use the Cisco
provided cable or a minimum 24 AWG communication cable.
Using an External Power Supply
The following warnings apply when you use the external power supply with the
Cisco Unified IP Phone:
Warning This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).
Warning The device is designed to work with TN power systems.
Warning The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Warning The power supply must be placed indoors.
Caution Use only a Cisco specified power supply with this product.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered. If
there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.

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Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
•Move the external device away from the source of the RF or AF signals.
•Route the external device cables away from the source of the RF or AF signals.
•Use shielded cables for the external device, or use cables with a better shield and connector.
•Shorten the length of the external device cable.
•Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only headsets that are fully compliant with the EMC
Directive [89/336/EC].
Accessibility Features
A list of accessibility features is available upon request.

Connecting Your Phone
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 5
Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphics below to connect your phone.
The following graphic and table show how to connect the Cisco Unified IP Phone 7906G:
1Network port (10/100 SW) 4AC-to-DC power supply
2Handset port 5AC power cord
3DC adapter port (DC48V)
2
3
5
4
1
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6OL-11414-01
The following graphic and table show how to connect the Cisco Unified IP Phone 7911G:
1Network port (10/100 SW) 4DC adapter port (DC48V)
2Access port (10/100 PC) 5AC-to-DC power supply
3Handset port 6AC power cord
3
2
4
6
5
1
91638

Connecting Your Phone
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 7
Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver
will not slip out of the cradle. See the table below for instructions.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be
used either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will restart.
Headset Information
To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port
on the back of your phone.
Depending on headset manufacturer’s recommendations, an external amplifier may be required. Refer
to headset manufacturer’s product documentation for more information.
1Set the handset aside and pull the square plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
1 2 3
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8OL-11414-01
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.
Because of the inherent environmental and hardware inconsistencies in the locations where
Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all
environments. Cisco recommends that customers test the headsets that work best in their environment
before deploying a large number of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality external devices (headsets) that are screened against
unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these
devices and their proximity to other devices such as cell phones and two-way radios, some audio noise
may still occur. See Using External Devices, page 4 for more information.
The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone
is the potential for an audible hum. This hum can either be heard by the remote party or by both the
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds
can be caused by a range of outside sources, for example, electric lights, being near electric motors,
large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using
a local power cube or power injector. See Using an External Power Supply, page 3 for more
information.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well with Cisco Unified IP Phones.
Nevertheless, it is ultimately still the customer’s responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://www.vxicorp.com/cisco
http://www.plantronics.com/cisco

An Overview of Your Phone
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 9
An Overview of Your Phone
Cisco Unified IP Phone 7906G and 7911G are full-feature telephones that provide voice
communication over the same data network that your computer uses, allowing you to place and
receive calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide
specialized or advanced telephony features that extend your call-handling capabilities. Depending on
configuration, your phone supports:
•Access to network data, XML applications, and web-based services.
•Online customizing of phone features and services from your User Options web pages.
Understanding Buttons and Hardware
You can use this figure below to identify the buttons and hardware on your phone.
9
8
3
4
6
5
7
10
1 2
91031

10 OL-11414-01
Item Description
For more information,
see...
1Phone screen Displays phone menus and call activity
including caller ID, call duration, and call state.
Understanding
Applications Menus,
page 11 and
Understanding Line
and Call Icons,
page 12.
2Cisco Unified IP
Phone series
Indicates your Cisco Unified IP Phone model
series.
—
3Softkey buttons Each activates a softkey option displayed on
your phone screen.
Softkey Definitions,
page 3.
4Navigation button Allows you to scroll through menu items and
highlight items. When the phone is on-hook,
displays your Speed Dials.
Understanding
Applications Menus,
page 11 and Speed
Dialing, page 24.
5Applications Menu
button
Displays the Applications menu that provides
access to a voice messaging system, phone logs
and directories, settings, services, and help.
Understanding
Applications Menus,
page 11.
6Hold button Places the active call on hold, resumes a call on
hold, and switches between an active call and a
call on hold.
Using Hold and
Resume, page 16.
7Keypad Allows you to dial phone numbers, enter
letters, and choose menu items.
Basic Call Handling,
page 13.
8Volume button Controls the handset, headset, speaker, and
ringer volume.
Using a Handset,
Headset, and Speaker,
page 32.
9Handset with light
strip
The light strip on the handset indicates an
incoming call or new voice message.
Accessing Voice
Messages, page 44.
10 Footstand Allows the phone to stand at a convenient angle
on a desk or table.
—

An Overview of Your Phone
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 11
Understanding Applications Menus
Use the Applications menus to access phone features.
Note After you press , the LED turns green and stays lit while you are using the Applications
menus. If you depart from an application without pressing or Exit (for example, to answer
a new call), the phone screen display may change but the button stays green. If you press
again, the application that you were using resumes at the point when it was interrupted.
Understanding the Help System on Your Phone
The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To view
the phone help, press and choose Help.
Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
•Lines—Each line corresponds to a phone number (or extension) that others can use to call you.
Your phone can support one line.
•Calls—Each line can support multiple calls. By default, your phone supports up to six connected
calls, but your system administrator can adjust this number according to your needs. Only one call
can be active at any time; other calls are automatically placed on hold.
If you want to... Then...
Access the Applications
menus
Press to display a list of Applications: Messages, Directory,
Settings, Services, and Help.
Scroll through a list or
menu
Press .
Select a menu item Press to highlight a menu item, then press Select.
You can also press the number on the keypad that corresponds
to the number for the menu item.
Go back one level in a menu Press Exit. (Note that if you press Exit from the top-level of a
menu, the menu will close.)
Close a menu (and return to
the Applications menu)
Press Exit one or more times until the menu closes, or press .
Exit the Applications menu Press or Exit.

12 OL-11414-01
Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing,
connected, and so on).
Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be
available to you or might work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.
Understanding SIP vs. SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this
configuration.
Phone features can vary depending on the protocol. This Phone Guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator
or you can choose > Model Information > Call Control Protocol on your phone.
Icon Call or line state Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are connected to the other party.
Ringing call A call is ringing on your line.
Call on hold You have put this call on hold. See Using Hold and Resume, page 16.
Remote-in-use Another phone that shares your line has a connected call. See
Understanding Shared Lines, page 26.
Authenticated call See Making and Receiving Secure Calls, page 28.
Encrypted call See Making and Receiving Secure Calls, page 28.