Cisco SPA942 - Cisco - IP Phone Instruction Manual

Cisco SPA and Wireless IP Phone
Cisco SPA525G, SPA922, SPA942, SPA962, and
WIP310
ADMINISTRATION
GUIDE

© 2009 Cisco Systems, Inc. All rights reserved. OL-18209-02
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Contents
Cisco SPA and Wireless IP Phone Administration Guide 1
About This Document 10
Audience 10
Organization 11
Read Me First 12
Chapter 2: Getting Started 15
Overview 15
Cisco SPA932 Attendant Console 17
Network Configurations 17
Cisco SPA9000 Voice System 17
Cisco Unified Communications 500 Series for Small Business 19
Other SIP IP PBX Call Control Systems 20
Prerequisites 20
Upgrading Firmware 20
Determining the Current Firmware Version 21
Determining Your IP Address 22
Downloading the Firmware 23
Installing the Firmware (SPA9X2) 23
Installing the Firmware (SPA525G) 24
Installing the Firmware (WIP310) 24
Using the Web Administration User Interface 25
Understanding Administrator and User Views 27
Accessing Administrative Options 27
Understanding Basic and Advanced Views 27
Using the Web Administration Tabs 28
Roadmap to Web UI Features 28
Viewing Phone Information 31
Chapter 3: Configuring Lines and Extensions 33
Configuring Lines 33
Shared Line Appearances 34

Contents
Cisco SPA and Wireless IP Phone Administration Guide 2
Configuring a Line 34
Configuring Shared Line Appearance 36
Assigning Busy Lamp Field, Call Pickup, and Speed Dial
Functions to Unused Lines on a SPA525G, SPA962 or SPA942 37
Configuring Unused Line Keys for Call Park on the SPA525G
(MetaSwitch) 39
Configuring Unused Line Keys to Access Services (SPA525G) 40
Configuring Line Key LED Patterns (SPA9X2/525G only) 42
Configuring Extensions 44
Chapter 4: Customizing Cisco SPA and Wireless IP Phones 47
Configuring Phone Information and Display Settings 47
Configuring the Phone Name 48
Configuring Voice Mail 48
Customizing the Startup Screen 49
Changing the Display Background (SPA942/962/525G) 50
Configuring the Screen Saver 52
Configuring the Phone Display Menu Color Settings (SPA962 Only) 54
Configuring the LCD Contrast 54
Configuring Back Light Settings (SPA525G) 55
Configuring Linksys Key System Parameters 56
Enabling Call Features 56
Enabling Anonymous Call and Caller ID Blocking 56
Enabling Automatic Call Distribution (ACD) 57
Enabling Call Back 57
Enabling Call Park and Call Pickup 58
Enabling Call Transfer and Call Forwarding 59
Enabling Call Waiting 59
Enabling Conferencing 60
Enabling Dial Assistance 60
Enabling Do Not Disturb 60
Enabling the Missed Call Shortcut 61
Logging Missed Calls (SPA9X2/SPA525G Only) 61

Contents
Cisco SPA and Wireless IP Phone Administration Guide 3
Enabling Paging (Intercom) 62
Enabling Secure Call 64
Enabling Service Announcements 65
Configuring Phone Features 65
Configuring the Message Waiting Indicator 65
Configuring Ring Tones 66
Configuring RSS Newsfeeds on the SPA962/SPA525G Phone 70
Configuring Traffic Information Settings on the SPA9X2 Phone 71
Configuring Audio Settings 72
Enabling Wireless (SPA525G only) 73
Enabling Bluetooth (SPA525G only) 74
Enabling SMS Messaging 74
Enabling the Web Server 76
Configuring Lightweight Directory Access Protocol (LDAP) 77
Configuring BroadSoft Settings (SPA525G) 81
Configuring BroadSoft Directory 81
Configuring Synchronization of Do Not Disturb and Call Forward 82
Configuring XML Services (SPA525G) 82
Configuring Music On Hold 83
Configuring Extension Mobility with a BroadSoft Server 84
Chapter 5: Configuring SIP, SPCP, and NAT 87
Session Initiation Protocol and Cisco IP Phones 87
SIP Over TCP 88
SIP Proxy Redundancy 89
RFC3311 Support 89
Configuring SIP 89
Configuring SIP Parameters 90
Configuring SIP Timer Values 93
Configuring Response Status Code Handling 96
Configuring RTP Parameters 97

Contents
Cisco SPA and Wireless IP Phone Administration Guide 4
Configuring SDP Payload Types 98
Configuring SIP Settings for Extensions 101
Configuring SPCP on the SPA525G 109
Network Address Translation (NAT) and Cisco IP Phones 109
NAT Mapping with Session Border Controller 110
NAT Mapping with SIP-ALG Router 110
Configuring NAT Mapping with a Static IP Address 110
Configuring NAT Mapping with STUN 111
Determining Whether the Router Uses Symmetric or
Asymmetric NAT 113
Chapter 6: Configuring Security, Quality, and Network Features 115
Setting Security Features 115
SIP Initial INVITE and MWI Challenge 115
SIP Over TLS 116
SRTP and Securing Calls 117
Ensuring Voice Quality 118
Supported Codecs 118
Bandwidth Requirements 120
Factors Affecting Voice Quality 121
Configuring Voice Codecs 123
Configuring Domain and Internet Settings 126
Configuring Restricted Access Domains 126
Configuring DHCP, Static IP, and PPPoE Information 126
Setting Optional Network Parameters 129
Configuring VLAN Settings 131
Using the IP Phones in a VLAN 131
Chapter 7: Provisioning Basics 133
Provisioning Capabilities 134
Provisioning Configuration from Phone Keypad 134

Contents
Cisco SPA and Wireless IP Phone Administration Guide 5
IP Phone Configuration Profiles 136
General Purpose Parameters 137
Sample Configuration File 138
Upgrading, Resyncing, and Rebooting Phones 138
Firmware Upgrade Parameters 140
Resyncing a Phone 141
Rebooting a Phone 142
Redundant Provisioning Servers 142
Retail Provisioning 143
Automatic In-House Preprovisioning 143
Configuration Access Control 144
Using HTTPS 145
Server Certificates 145
Client Certificates 145
Obtaining a Server Certificate 146
Chapter 8: Configuring Regional Parameters and Supplementary Services 147
Advanced Scripting for Cadences, Call Progress Tones,
and Ring Tones 148
Example 1: Normal Ring 148
Example 2: Distinctive Ring (short,short,short,long) 148
Example 1: Dial Tone 149
Example 3: SIT Tone 149
Example 1: SIT Tone 150
Call Progress Tones 151
Distinctive Ring Patterns 151
Ring Pattern Notes 151
Control Timer Values (sec) 152
Control Timer Value Notes 152

Contents
Cisco SPA and Wireless IP Phone Administration Guide 6
Configuring Supplementary Services (Star Codes) 153
Entering Star Code Values 153
Activating or Deactivating Supplementary Services 158
Vertical Service Announcement Codes (SPA 9X2 only) 158
Vertical Service Announcement Notes 159
Outbound Call Codec Selection Codes 161
Outbound Call Codec Selection Notes 161
Using a Dial Plan 161
Miscellaneous Parameters 164
DTMF Notes 164
Localizing Your IP Phone 165
Managing the Time and Date 167
Configuring Daylight Savings Time 167
Selecting a Display Language 169
Creating a Dictionary Server Script 171
Chapter 9: Configuring the SPA932 Attendant Console 173
SPA932 Features 174
Setting Up the SPA932 Attendant Console 175
Configuring the SPA9000 for the SPA932 176
Configuring the BroadSoft Server for the SPA932 176
Configuring the Asterisk Server for the SPA932 177
Configuring the SPA932 178
Unit/Key Configuration Scripts 179
Configuring BroadSoft Busy Lamp Field Auto-Configuration
(SPA525G) 182
SPA932 Parameter Notes 183
Monitoring the SPA932 184
SPA932 Unit Monitoring Notes 185

Contents
Cisco SPA and Wireless IP Phone Administration Guide 7
Chapter A: Creating an LED Script 187
LED Script Examples 188
LED Pattern 188
Appendix B: SPA and Wireless IP Phone Field Reference 190
Info Tab 191
System Information 191
Product Information 193
Phone Status 193
Ext Status 195
Line/Call Status 195
Downloaded Ring Tone 196
System Tab 197
System Configuration 197
Internet Connection Type and Static IP Settings 198
PPPoE Settings 199
Optional Network Configuration 199
VLAN Settings 201
Wi-Fi Settings (SPA525G only) 201
Bluetooth Settings (SPA525G only) 201
SIP Tab 202
SIP Parameters 202
SIP Timer Values (sec) 205
Response Status Code Handling 208
RTP Parameters 209
SDP Payload Types 211
NAT Support Parameters 214
Linksys Key System Parameters 216
Provisioning Tab 216
Regional Tab 216
Call Progress Tones 217
Distinctive Ring Patterns 219

Contents
Cisco SPA and Wireless IP Phone Administration Guide 8
Control Timer Values (sec) 220
Vertical Service Activation Codes 221
Vertical Service Announcement Codes 227
Outbound Call Codec Selection Codes 227
Time (SPA525G Only) 230
Language (SPA525G only) 230
Miscellaneous 231
Phone Tab 236
General 236
Line Key 239
Miscellaneous Line Key Settings 240
Line Key LED Pattern 241
Supplementary Services 243
Ring Tone (SPA9X2/SPA525G) 245
Ring Tone (WIP310) 246
Auto Input Gain (dB) 246
Extension Mobility 247
BroadSoft Settings (SPA525G) 247
XML Services (SPA525G) 248
Lightweight Directory Access Protocol (LDAP) Corporate
Directory Search 249
Ext Tab 252
General 252
Share Line Appearance 253
NAT Settings 253
Network Settings 254
SIP Settings 255
Call Feature Settings 258
Proxy and Registration 260
Subscriber Information 262
Audio Configuration 263
Dial Plan 265

Contents
Cisco SPA and Wireless IP Phone Administration Guide 9
User Tab 266
Call Forward 267
Speed Dial 267
Supplementary Services 267
Web Information Service Settings (SPA962/SPA525G) 268
Traffic Service Information Settings (SPA962) 268
Audio Volume 269
Screen (SPA525G) 269
Phone GUI Menu Color Settings (SPA962 only) 271
932 Tab (SPA962/SPA525G only) 271
General 272
Unit 2 273
SPA932 Status 273
SPA525G-Specific Tabs 274
Wi-Fi 274
Bluetooth (SPA525G) 275
Personal Address Book 275
Call History 275
Speed Dials 275
Firmware Upgrade 275
Appendix C: Where to Go From Here 276
Related Documentation 277
278

Preface
Cisco SPA and Wireless IP Phone Administration Guide 10
About This Document
This document provides information needed to administer the Cisco SPA and
Wireless IP phones through the web administration interface. It covers the
following SPA and Wireless IP phone models:
•SPA922
•SPA942
•SPA962
•SPA525G
•WIP310
This guide describes how to configure and administer your Cisco SPA and
Wireless IP phones. It does not cover configuration and administration of the Cisco
SPA9000 or other Cisco SPA components. See the links in the “Related
Documentation” section on page 277 for more information on these products.
Audience
This manual is for Cisco partners, value added resellers (VARs) and Internet
service providers. Use this manual to configure the administrative functions of the
Cisco SPA and Wireless IP Phones.

Preface
Cisco SPA and Wireless IP Phone Administration Guide 11
Organization
This table describes the contents of each chapter in this document.
Chapter Title Description
Chapter 1 This chapter.
Chapter 2 Getting Started Describes the first steps to
administering your Cisco SPA IP or
Wireless-G phones, including
upgrading firmware and accessing
the web administration interface.
Chapter 3 Configuring Lines and
Extensions
Contains information for configuring
phone lines and extensions.
Chapter 4 Customizing Cisco SPA
and Wireless IP Phones
Gives information about customizing
phones, including configuring call
features and phone features.
Chapter 5 Configuring SIP, SPCP,
and NAT
Covers configuring the phone
protocol (SIP or SPCP) and NAT.
Chapter 6 Configuring Security,
Quality, and Network
Features
Describes configuring security,
quality, and network features such as
codecs, domains, and VLAN settings.
Chapter 7 Provisioning Basics Describes how to remotely provision
and upgrade the phones.
Chapter 8 Configuring Regional
Parameters and
Supplementary
Services
Covers regional parameters, such as
tones, ring patterns, and localization.
Chapter 9 Configuring the
SPA932 Attendant
Console
Describes configuring the SPA932
attendant console for use with the
SPA962 and SPA525G.
Appendix A Creating an LED Script Describes creating LED scripts.
Appendix B SPA and Wireless IP
Phone Field Reference
Describes all fields for the IP phone
with values and configuration
information.

Preface
Cisco SPA and Wireless IP Phone Administration Guide 12
Read Me First
The PDF Find/Search tool lets you find information quickly and easily online. You
can:
•Search an individual PDF
•Search multiple PDFs at once (for example, all PDFs in a specific folder or
disk drive)
•Perform advanced searches
Finding Information in PDF Files
The IP phone documents are published as PDF files. The PDF Find/Search tool
within Adobe® Reader® lets you find information quickly and easily online. You
can perform the following tasks:
•Search an individual PDF file.
•Search multiple PDF files at once (for example, all PDFs in a specific folder
or disk drive).
•Perform advanced searches.
Finding Text in a PDF
Follow this procedure to find text in a PDF file.
Appendix C Where to Go From Here Provides URLs for related product
documentation and resources
available on Cisco.com.
Chapter Title Description

Preface
Cisco SPA and Wireless IP Phone Administration Guide 13
STEP 1 Enter your search terms in the Find text box on the toolbar.
NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If the
Find tool does not appear, choose Edit > Find.
STEP 2 Optionally, click the arrow next to the Find text box to refine your search by
choosing special options such as Whole Words Only.
STEP 3 Press Enter.
STEP 4 Acrobat displays the first instance of the search term.
STEP 5 Press Enter again to continue to more instances of the term.
Finding Text in Multiple PDF Files
The Search window lets you search for terms in multiple PDF files that are stored
on your PC or local network. The PDF files do not need to be open.
STEP 1 Start Acrobat Professional or Adobe Reader.
STEP 2 Choose Edit > Search, or click the arrow next to the Find box and then choose
Open Full Acrobat Search.
STEP 3 In the Search window, complete the following steps:
a. Enter the text that you want to find.
b. Choose All PDF Documents in.
From the drop-down box, choose Browse for Location. Then choose the
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Preface
Cisco SPA and Wireless IP Phone Administration Guide 14
c. If you want to specify additional search criteria, click Use Advanced Search
Options, and choose the options you want.
d. Click Search.
STEP 4 When the Results appear, click + to open a folder, and then click any link to open
the file where the search terms appear.
For more information about the Find and Search functions, see the Adobe Acrobat
online help.

2
Cisco SPA and Wireless IP Phone Administration Guide 15
Getting Started
This chapter contains basic information on Cisco SPA and Wireless-G IP Phones. It
includes the following sections:
•Overview, page 15
•Network Configurations, page 17
•Prerequisites, page 20
•Upgrading Firmware, page 20
•Using the Web Administration User Interface, page 25
•Viewing Phone Information, page 31
Overview
The Cisco SPA and Wireless-G IP Phone family is a line of full-featured VoIP (Voice
over Internet Protocol) phones that provide voice communication over an IP
network. They provide all the features of traditional business phones, such as call
forwarding, redialing, speed dialing, transferring calls, conference calling and
accessing voice mail. Calls can be made or received with a handset, a headset, or
a speaker.

Getting Started
Overview
16 Cisco SPA and Wireless IP Phone Administration Guide
2
The Cisco SPA and Wireless-G IP Phone family includes the following phone
models:
•SPA922—Single-line VoIP phone.
•SPA941/942—Four-line VoIP phone with high-resolution monochromatic
display.
•SPA962—Six-line VoIP phone with high-resolution color display.
•SPA525G—Five-line VoIP phone with high-resolution color display and
configurable protocol (SIP or SCCP).
•WIP310—Single-line Wireless-G IP phone.
Phone model features are summarized in the following table:
For more information on phone features, see the data sheets for each product.
Phone
Model
Voice
Lines
High-Resolution Graphical Display
SPA525G 5 Backlit 320 x 240, 262K color, 3.2" inch LCD with
screen saver and customizable logo/background
picture. Wireless-G enabled.
SPA922 1 Backlit 128 x 64 pixels with screen saver and
customizable logo/background picture (128 x 48
pixels available for background picture).
SPA 942 4 Backlit 128 x 64 pixels with screen saver and
customizable logo/background picture (128 x 48
pixels available for background picture).
SPA962 6 Color 320 x 240 pixels with screen saver and
customizable logo/background picture (320 x 240
pixels available for background picture). Also
provides customizable photo album.
WIP310 1 Backlit color 128 x 160 pixels.

Getting Started
Network Configurations
Cisco SPA and Wireless IP Phone Administration Guide 17
2
Cisco SPA932 Attendant Console
The SPA932 Attendant Console has 32 LEDs/buttons for dialing, call transfer, call
pick up and call monitoring. Multi-colored LEDs monitor the status of each
configured voice line via busy lamp field (BLF). You can attach two attendant
consoles to an IP phone, for 64 LEDs/buttons. For more information, see
Chapter 9, “Configuring the SPA932 Attendant Console.”
Network Configurations
The Cisco SPA and Wireless-G IP Phones support Session Initiation Protocol (SIP)
or (SPA525G only) Smart Phone Control Protocol (SPCP). You can use the Cisco
SPA9X2 and Wireless-G IP Phones as part of a Cisco SPA9000 Voice System
phone network, or with any vendor’s IP PBX system that supports SIP. The
SPA525G can be used as part of a Cisco SPA9000 Voice System phone network,
a SIP network, or as part of the Cisco Unified Communications 500 Series for
Small Business.
NOTE Using the Cisco SPA IP and Wireless-G phones as part of a Cisco SPA9000 Voice
System Network provides seamless integration of advanced features, such as
paging, call pickup, and shared line appearances.
This document describes some common network configurations; however, your
configuration may vary depending on the type of equipment used by your service
provider.
Cisco SPA9000 Voice System
The SPA9000 Voice System is an affordable and feature-rich voice over IP (VoIP)
telephone system that is designed especially for small businesses. The SPA9000
Voice System uses standard TCP/IP protocols and can provide global connectivity
through any Internet Telephony Service Provider (ITSP) that supports Session
Initiation Protocol (SIP).

Getting Started
Network Configurations
18 Cisco SPA and Wireless IP Phone Administration Guide
2
At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or
more SPA900 series IP phones. These devices are connected through a switch to
a local area network. With an Internet connection, the SPA9000 Voice System can
subscribe to ITSP services to take advantage of low calling rates. With the
optional SPA400, the SPA9000 Voice System can connect to the Public Switched
Telephone Network (PSTN) to support legacy phone lines. The SPA400 also
provides local voice mail service.
When you use Cisco SPA IP and Wireless-G IP phones with the Cisco SPA9000
Voice System, the following additional phone features are available:
•Auto attendant for multiple extensions
•Music on hold
•Configurable call routing
•Multiple DID numbers per VoIP line
•Call hunting (sequential, round robin, random)
•Group paging
•Call parking
•Call pick up
•Group call pick up
You can configure and manage the SPA9000 Voice System using an Interactive
Voice Response (IVR) system, the Cisco SPA9000 Voice System Setup Wizard, or
a built-in web server. For more information, see the
Cisco SPA9000 Voice System
Administration Guide.