Cisco SPA942 - Cisco - IP Phone Instruction Manual

Cisco SPA and Wireless IP Phone
Cisco SPA525G, SPA922, SPA942, SPA962, and
WIP310
ADMINISTRATION
GUIDE

© 2009 Cisco Systems, Inc. All rights reserved. OL-18209-02
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Contents
Cisco SPA and Wireless IP Phone Administration Guide 1
About This Document 10
Audience 10
Organization 11
Read Me First 12
Chapter 2: Getting Started 15
Overview 15
Cisco SPA932 Attendant Console 17
Network Configurations 17
Cisco SPA9000 Voice System 17
Cisco Unified Communications 500 Series for Small Business 19
Other SIP IP PBX Call Control Systems 20
Prerequisites 20
Upgrading Firmware 20
Determining the Current Firmware Version 21
Determining Your IP Address 22
Downloading the Firmware 23
Installing the Firmware (SPA9X2) 23
Installing the Firmware (SPA525G) 24
Installing the Firmware (WIP310) 24
Using the Web Administration User Interface 25
Understanding Administrator and User Views 27
Accessing Administrative Options 27
Understanding Basic and Advanced Views 27
Using the Web Administration Tabs 28
Roadmap to Web UI Features 28
Viewing Phone Information 31
Chapter 3: Configuring Lines and Extensions 33
Configuring Lines 33
Shared Line Appearances 34

Contents
Cisco SPA and Wireless IP Phone Administration Guide 2
Configuring a Line 34
Configuring Shared Line Appearance 36
Assigning Busy Lamp Field, Call Pickup, and Speed Dial
Functions to Unused Lines on a SPA525G, SPA962 or SPA942 37
Configuring Unused Line Keys for Call Park on the SPA525G
(MetaSwitch) 39
Configuring Unused Line Keys to Access Services (SPA525G) 40
Configuring Line Key LED Patterns (SPA9X2/525G only) 42
Configuring Extensions 44
Chapter 4: Customizing Cisco SPA and Wireless IP Phones 47
Configuring Phone Information and Display Settings 47
Configuring the Phone Name 48
Configuring Voice Mail 48
Customizing the Startup Screen 49
Changing the Display Background (SPA942/962/525G) 50
Configuring the Screen Saver 52
Configuring the Phone Display Menu Color Settings (SPA962 Only) 54
Configuring the LCD Contrast 54
Configuring Back Light Settings (SPA525G) 55
Configuring Linksys Key System Parameters 56
Enabling Call Features 56
Enabling Anonymous Call and Caller ID Blocking 56
Enabling Automatic Call Distribution (ACD) 57
Enabling Call Back 57
Enabling Call Park and Call Pickup 58
Enabling Call Transfer and Call Forwarding 59
Enabling Call Waiting 59
Enabling Conferencing 60
Enabling Dial Assistance 60
Enabling Do Not Disturb 60
Enabling the Missed Call Shortcut 61
Logging Missed Calls (SPA9X2/SPA525G Only) 61

Contents
Cisco SPA and Wireless IP Phone Administration Guide 3
Enabling Paging (Intercom) 62
Enabling Secure Call 64
Enabling Service Announcements 65
Configuring Phone Features 65
Configuring the Message Waiting Indicator 65
Configuring Ring Tones 66
Configuring RSS Newsfeeds on the SPA962/SPA525G Phone 70
Configuring Traffic Information Settings on the SPA9X2 Phone 71
Configuring Audio Settings 72
Enabling Wireless (SPA525G only) 73
Enabling Bluetooth (SPA525G only) 74
Enabling SMS Messaging 74
Enabling the Web Server 76
Configuring Lightweight Directory Access Protocol (LDAP) 77
Configuring BroadSoft Settings (SPA525G) 81
Configuring BroadSoft Directory 81
Configuring Synchronization of Do Not Disturb and Call Forward 82
Configuring XML Services (SPA525G) 82
Configuring Music On Hold 83
Configuring Extension Mobility with a BroadSoft Server 84
Chapter 5: Configuring SIP, SPCP, and NAT 87
Session Initiation Protocol and Cisco IP Phones 87
SIP Over TCP 88
SIP Proxy Redundancy 89
RFC3311 Support 89
Configuring SIP 89
Configuring SIP Parameters 90
Configuring SIP Timer Values 93
Configuring Response Status Code Handling 96
Configuring RTP Parameters 97

Contents
Cisco SPA and Wireless IP Phone Administration Guide 4
Configuring SDP Payload Types 98
Configuring SIP Settings for Extensions 101
Configuring SPCP on the SPA525G 109
Network Address Translation (NAT) and Cisco IP Phones 109
NAT Mapping with Session Border Controller 110
NAT Mapping with SIP-ALG Router 110
Configuring NAT Mapping with a Static IP Address 110
Configuring NAT Mapping with STUN 111
Determining Whether the Router Uses Symmetric or
Asymmetric NAT 113
Chapter 6: Configuring Security, Quality, and Network Features 115
Setting Security Features 115
SIP Initial INVITE and MWI Challenge 115
SIP Over TLS 116
SRTP and Securing Calls 117
Ensuring Voice Quality 118
Supported Codecs 118
Bandwidth Requirements 120
Factors Affecting Voice Quality 121
Configuring Voice Codecs 123
Configuring Domain and Internet Settings 126
Configuring Restricted Access Domains 126
Configuring DHCP, Static IP, and PPPoE Information 126
Setting Optional Network Parameters 129
Configuring VLAN Settings 131
Using the IP Phones in a VLAN 131
Chapter 7: Provisioning Basics 133
Provisioning Capabilities 134
Provisioning Configuration from Phone Keypad 134

Contents
Cisco SPA and Wireless IP Phone Administration Guide 5
IP Phone Configuration Profiles 136
General Purpose Parameters 137
Sample Configuration File 138
Upgrading, Resyncing, and Rebooting Phones 138
Firmware Upgrade Parameters 140
Resyncing a Phone 141
Rebooting a Phone 142
Redundant Provisioning Servers 142
Retail Provisioning 143
Automatic In-House Preprovisioning 143
Configuration Access Control 144
Using HTTPS 145
Server Certificates 145
Client Certificates 145
Obtaining a Server Certificate 146
Chapter 8: Configuring Regional Parameters and Supplementary Services 147
Advanced Scripting for Cadences, Call Progress Tones,
and Ring Tones 148
Example 1: Normal Ring 148
Example 2: Distinctive Ring (short,short,short,long) 148
Example 1: Dial Tone 149
Example 3: SIT Tone 149
Example 1: SIT Tone 150
Call Progress Tones 151
Distinctive Ring Patterns 151
Ring Pattern Notes 151
Control Timer Values (sec) 152
Control Timer Value Notes 152

Contents
Cisco SPA and Wireless IP Phone Administration Guide 6
Configuring Supplementary Services (Star Codes) 153
Entering Star Code Values 153
Activating or Deactivating Supplementary Services 158
Vertical Service Announcement Codes (SPA 9X2 only) 158
Vertical Service Announcement Notes 159
Outbound Call Codec Selection Codes 161
Outbound Call Codec Selection Notes 161
Using a Dial Plan 161
Miscellaneous Parameters 164
DTMF Notes 164
Localizing Your IP Phone 165
Managing the Time and Date 167
Configuring Daylight Savings Time 167
Selecting a Display Language 169
Creating a Dictionary Server Script 171
Chapter 9: Configuring the SPA932 Attendant Console 173
SPA932 Features 174
Setting Up the SPA932 Attendant Console 175
Configuring the SPA9000 for the SPA932 176
Configuring the BroadSoft Server for the SPA932 176
Configuring the Asterisk Server for the SPA932 177
Configuring the SPA932 178
Unit/Key Configuration Scripts 179
Configuring BroadSoft Busy Lamp Field Auto-Configuration
(SPA525G) 182
SPA932 Parameter Notes 183
Monitoring the SPA932 184
SPA932 Unit Monitoring Notes 185

Contents
Cisco SPA and Wireless IP Phone Administration Guide 7
Chapter A: Creating an LED Script 187
LED Script Examples 188
LED Pattern 188
Appendix B: SPA and Wireless IP Phone Field Reference 190
Info Tab 191
System Information 191
Product Information 193
Phone Status 193
Ext Status 195
Line/Call Status 195
Downloaded Ring Tone 196
System Tab 197
System Configuration 197
Internet Connection Type and Static IP Settings 198
PPPoE Settings 199
Optional Network Configuration 199
VLAN Settings 201
Wi-Fi Settings (SPA525G only) 201
Bluetooth Settings (SPA525G only) 201
SIP Tab 202
SIP Parameters 202
SIP Timer Values (sec) 205
Response Status Code Handling 208
RTP Parameters 209
SDP Payload Types 211
NAT Support Parameters 214
Linksys Key System Parameters 216
Provisioning Tab 216
Regional Tab 216
Call Progress Tones 217
Distinctive Ring Patterns 219

Contents
Cisco SPA and Wireless IP Phone Administration Guide 8
Control Timer Values (sec) 220
Vertical Service Activation Codes 221
Vertical Service Announcement Codes 227
Outbound Call Codec Selection Codes 227
Time (SPA525G Only) 230
Language (SPA525G only) 230
Miscellaneous 231
Phone Tab 236
General 236
Line Key 239
Miscellaneous Line Key Settings 240
Line Key LED Pattern 241
Supplementary Services 243
Ring Tone (SPA9X2/SPA525G) 245
Ring Tone (WIP310) 246
Auto Input Gain (dB) 246
Extension Mobility 247
BroadSoft Settings (SPA525G) 247
XML Services (SPA525G) 248
Lightweight Directory Access Protocol (LDAP) Corporate
Directory Search 249
Ext Tab 252
General 252
Share Line Appearance 253
NAT Settings 253
Network Settings 254
SIP Settings 255
Call Feature Settings 258
Proxy and Registration 260
Subscriber Information 262
Audio Configuration 263
Dial Plan 265