Cisco 8851 User manual

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Quick&Reference&Guide&
!
1!Dial!
2!Answer!
3!Hold!
4!Mute!
5!Decline!
6!Park!
7!Forward&All!
8!Transfer!
9!Conference!
10!Directories!
11!Voicemail!
12!Call&History!
13!Navigation!
14!Settings!
15!Intelligent&Proximity!
16!Tips!
&
!
!
1 Dial&
To!place!a!call,!pick!up!the!handset!and!enter:!
• Seven!digits!for!a!campus!call!
• 1!+!seven!digits!for!a!non-campus!local!call!
• 1!+!1!+!area!code!+!seven!digits!for!long!distance!
call!
Redial&the&last&number&
Press!Redial!softkey!to!redial!on!your!primary!line.!
To!redial!on!another!line,!press!the!line!button!first.!!
Dial&on-hook&
1. Enter!a!number!when!the!phone!is!idle.!
2. Lift!the!handset!or!press!the!Call!softkey,!
Headset! ,!Speakerphone! ,!or!the!
round!Select!button!in!the!Navigation!bar.!
Speed&dial&
Enter!a!speed-dial!item!number!and!press!
SpeedDial.!You!may!also!have!speed!dials!assigned!
to!some!buttons!along!the!left!side!of!your!phone.!&
2 Answer&
New!call!indicators:!
• A!flashing!amber!line!button!
• An!animated!icon! !and!caller!ID!
• A!flashing!red!light!on!your!handset!
To!answer!the!call,!lift!the!handset.!Or,!press!the!
flashing!amber!line!button,!the!Answer!softkey,!or!
the!unlit!headset!or!speakerphone!button.!
Answer&with&multiple&Lines&
If!you!are!talking!on!the!phone!when!you!get!
another!call,!a!message!appears!briefly!on!the!phone!
screen.!Press!the!flashing!amber!line!button!to!
switch!lines!and!press!the!session!button!to!answer!
the!second!call.!The!first!call!goes!on!hold!
automatically.!
3 Hold&
1. Press!the!Hold!button! .!The!hold!icon!
appears!and!the!line!button!flashes!green.!
2. To!resume!a!call!from!hold,!press!the!flashing!
green!line!button,!Resume!or!Hold&.!
4 Mute&
1. While!on!a!call,!press!the!Mute!.!The!
button!glows!to!indicate!that!Mute!is!on.!
2. Press!Mute!again!to!turn!Mute!off.!
5 Decline&
Press!the!Decline!SoftKey!when!the!call!is!ringing!to!
immediately!direct!a!call!to!voicemail!or!to!another!
number!set!up!by!your!system!administrator.!!
6 Park&
1. From!an!active!call,!press!the!far!right!softkey!
(shown!as!multiple!dots)!
2. Press!the!Park!softkey!
3. Record!the!Park!number!exactly!as!displayed!
(including!#)!
4. Hang!up!the!phone!and!go!to!any!other!Cisco!IP!
phone,!pick!up!the!handset!and!enter!the!Call!
Park!number!to!answer!the!parked!call!
5. Enter!the!Park!number!exactly!as!you!recorded!
(including!#)!
7 Forward&All&
1. To!forward!calls!received!on!your!primary!line!to!
another!number,!press!the!Forward&All.!
2. To!forward!calls!to!another!number,!enter!a!
phone!number.!
3. To!forward!all!calls!to!voicemail,!press!Messages!
!!
4. To!cancel!call!forwarding,!press!Forward&Off.!To!
set!up!forwarding!on!a!secondary!line,!press!the!
line!button!to!select!the!line!and!press!Forward&
all.!To!set!up!forwarding!remotely,!access!your!
Self!Care!Portal.!!
8 Transfer&
1. From!an!active!call,!press!Transfer! .!
2. Enter!the!transfer!recipient’s!phone!number.!
3. Press!Transfer!again!(before!or!after!the!
recipient!answers).!The!transfer!completes.!
Direct&Transfer&
You!can!transfer!together!two!calls!on!two!lines!
without!remaining!on!the!call!yourself:!
1. From!an!active!call,!press!the!Transfer! .!
2. Press!Active&calls!to!select!the!held!call,!and!
press!Transfer!again!to!finish!the!call!transfer.!
9 Conference&
1. From!an!active!call,!press!Conference! .!
2. Make!a!new!call.!
3. Press!the!Conference!again!(before!or!after!the!
party!answers).!The!conference!begins!and!the!
phone!displays!“Conference.”!
4. Repeat!these!steps!to!add!more!participants.!
The!conference!ends!when!all!participants!hang!
up.!
Join&Calls&
You!can!combine!the!active!call!with!the!held!calls!
either!on!the!same!line!or!across!lines.!
• From!an!active!call,!press!the!Conference! .!
• Press!Active&calls!to!select!the!held!call,!and&
press!Conference!again!to!create!the&
conference.!&
View&and&remove&participants&
During!a!conference,!press!Show&Details.!To!remove!
a!participant!from!the!conference,!scroll!to!the!
participant!and!press!the!Remove.!
10 &Directories&
1. Press!Contacts! .!
2. Scroll!and!select!a!directory.!!
3. Use!your!keypad!to!input!search!criteria.!
4. Press!the!Submit.!
5. To!dial,!scroll!to!a!listing!and!press!the!Dial.!
& &

11 Voicemail&
New!message!indicators:!
• A!solid!red!light!on!your!handset!
• A!stutter!dial!tone!(if!available)!
• The!voicemail!icon!and!number!display!on!the!
screen!along!with!one!idle!session!button!
Listen&to&messages&
Press!the!Messages! !and!follow!the!voice!
prompts.!To!check!messages!for!a!specific!line,!press!
the!line!button!first.!
Access&voicemail&from&an&outside&phone&
1. Dial!your!10-digit!desk!phone!number!
2. Press!the!*!key!when!your!greeting!begins!
3. Enter!your!passcode!followed!by!the!#&key!
Basic&voicemail&controls&
1!
Hear!new!message!
4!
Setup!options!
2!
Send!new!message!
*!
Cancel!or!backup!
3!
Hear!old!messages!
#!
Skip!or!move!ahead!
During&Playback!
After&Playback&
1!
Restart!
1!
Repeat!
2!
Save!
2!
Save!
3!
Delete!
3!
Delete!
4!
Slow!Playback!
4!
Reply!
5!
Change!Volume!
5!
Forward!message!
6!
Fast!Playback!
6!
Save!as!new!
7!
Rewind!
7!
Rewind!
8!
Pause!or!Resume!
9!
Play!Summary!
9!
Fast!Forward!
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!
12 Call&History&
View&your&call&history&
1. Press!the&Applications! !button.!
2. Scroll!and!select!Call&History.!
3. Select!a!line!to!view.!Your!phone!displays!the!
last!150!missed,!placed,!and!received!calls.!
4. To!view!details!for!a!call,!scroll!to!the!call!and!
press!the!More,!then!press!Details.!
View&your&missed&calls&only&
1. View!your!call!history.!
2. Press!Missed.!Alternately,!press!the!session!
button!mapped!to!the!Call!History!icon.!
Dial&from&your&call&history&
1. View!your!call!history,!or!navigate!to!your!
missed!or!placed!calls.!
2. Scroll!to!a!listing!and!lift!the!handset,!or!press!
Select.!!
3. To!edit!a!number!before!dialing,!press!More&>&
EditDial.!&
13 Navigation&
Where&are&my&line&buttons?&
Line!buttons!are!located!on!both!sides!of!the!phone!
screen.!Buttons!that!are!not!assigned!to!phone!lines!
can!be!used!for!speed-dials!and!other!features.!
Contact!your!system!administrator!for!more!
information.!!
Where&are&the&Session&Buttons?&
Session!buttons!are!located!on!the!right!side!of!the!
phone!screen.!
Where&are&my&softkeys?&
Four!softkeys!buttons!are!located!below!the!phone!
screen.!You!can!press!the!More&(when!available)!to!
reveal!additional!softkeys.! !
How&do&I&Navigate&in&a&list&or&menu?&
Press!up&or!down,&left&or&right&on!the!four-way!
Navigation!cluster.!
!
A!scroll!bar!on!the!screen!indicates!your!relative!
position!within!in!a!list.!
How&do&I&select&an&item&in&a&list&or&menu?&
With!the!item!highlighted,!press!Select.!Or,!use!the!
keypad!to!enter!the!corresponding!item!number.&
How&do&I&exit&a&menu?&
To!exit!a!menu!completely,!press!Exit.!!
To!go!back!one!level!in!a!menu,!press!Back! .!
!
!
If!you!press!and!hold!Back,!you!exit!a!
menu!completely.!
14 Settings&
Volume& &
The!Volume!bar!is!located!to!the!left!of!the!keypad.!
• To!adjust!the!handset,!headset,!or!
speakerphone!volume,!press!the!Volume!bar!
when!the!phone!is!in!use.!
• To!adjust!the!ringer!volume,!press!the!Volume!
bar!left!(-)!or!right!(+).!
• To!silence!the!phone!when!ringing,!press!the!
Volume!bar!left!one!time!(pressing!multiple!
times!lowers!the!ringer!volume.)!
Ringtone&
1. Press!the!Applications! .!
2. Select!Settings&>&Ringtone.!
3. Select!a!line.!
4. Scroll!through!the!list!of!ringtones!and!press!
Play!to!hear!a!sample.!
5. Press!Set!and!Apply!to!save!a!selection.!
Screen&Brightness&
1. Press!the!Applications! .!
2. Select!Settings&>&Brightness.!
3. Press!the!Navigation!cluster!left!or!right!to!
increase!the!brightness!and!press!Save.!
Font&Size&
1. Press!the!Applications! .!
2. Select!Settings&>&Font&Size.!
3. Select!Tiny,&Small,&Regular,&Large,!or!Huge.!
4. Press!Save.!
15 Intelligent&Proximity&
If!your!administrator!has!enabled!this!feature,!you!
can!press!the!second!line!button!to!open!the!
Bluetooth!menu!to!pair!and!connect!your!
smartphone!or!tablet.!!
After!your!smartphone!or!tablet!connects,!its!name!
displays!on!the!second!line!label!and!you!can!use!this!
line!to!manage!your!smartphone!or!tablet!calls.!!
You!can!also!enable!or!disable!this!feature!using!the!
Hands-free!2-way!audio!entry!in!the!Bluetooth!
menu.!For!more!information,!contact!your!system!
administrator.!
1. Press!the!Applications! .!
2. Select!Bluetooth.!
3. Enable!or!disable!Hands-free&2-way&radio.!
16 Tips&
What&is&the&best&way&to&use&my&headset?&
If!you!use!a!headset!to!dial!or!answer!a!call,!your!
headset!is!the!primary!audio!path!and!a!headset!icon!
displays!in!the!right!corner!of!the!header!bar.!Press!
Answer!to!automatically!answer!the!call!using!the!
headset.!
How&do&I&set&up&my&speed&dials?&
To!set!up!Speed!Dials!and!customize!other!features!
and!settings!for!your!phone,!use!your!computer!to!
access!the!Self!Care!Portal:!
http://go.wisc.edu/VoIPSelfCarePortal!
Where&can&I&find&a&complete&User&Guide?&
http://go.wisc.edu/8851UserGuide!
Where&can&I&get&more&help?&
KnowledgeBase:!http://go.wisc.edu/VoIPHelp!
Contact!the!DoIT!Help!Desk:!264-HELP!(4357)!
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Updated!10/2017!