Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

HOSTED
VOICE
QUICK REFERENCE GUIDE

YOUR DESKTOP DEVICE
1. VOICE MAIL MESSAGE INDICATOR
The light indicates Voice Mail Messages (Solid) and Incoming
Calls (Flashing)
2. LCD SCREEN
Provides useful information and access to advanced features
3. LINE INDICATORS
The programmable keys indicate phone line status.
Green (Solid) – Line is idle
Red (Solid) – Line is active/in use
Red (Flashing) – Line is on hold
Orange (Solid) – Line is unregistered
(cannot be used)
Orange (Flashing) – Handset has a network communication error
4. SOFTKEY BUTTONS
The keys perform the function displayed directly above them on
the LCD screen. The functions are context-sensitive and may
change depending on the state of the phone.
5. NAVIGATION KEYS
(Left, Right, Up, Down, Select)
6. KEY PAD
7. FUNCTION BUTTONS:
Message Speaker Phone
Hold Mute
Headset
Volume
Menu
8. HEADSET JACK
CISCO SPA525G
CISCO SPA508G
You can manage many of these features and functions utilizing the Hosted Voice User Portal.

USING THE CISCO SPA 500 SERIES IP PHONE
PLACE A CALL
• First, dial number. Then pick up handset.
• For hands-free speakerphone – Dial number, then press SPEAKER or
press DIAL softkey.
ANSWER A CALL
• Pick up handset and press the ANSWER softkey or press the SPEAKER
button.
DIAL A NUMBER FROM YOUR DIRECTORIES
• Press SET UP. Select Call History.
• Select Redial List, Answered Calls or Missed Calls.
• Select the number and press DIAL.
• The LCD screen shows missed calls. Press the LCR softkey to dial the
last missed call. Press the MISS softkey to view a list of missed calls.
Select a call and press DIAL.
RECEIVE A CALL
• Lift handset.
• For hands-free speaker mode press SPEAKER or press the ANSWER
softkey.
PLACE A CALL ON HOLD
• During a call, press the HOLD function button.
• To retrieve the call, press the flashing red line button for the call or the
RESUME softkey.
CALL PARK/CALL PARK RETRIEVE
NOTE: Call Park places a call on hold so that other users assigned to Call
Park service can retrieve that call.
• Press HOLD and then *68, or press PARK softkey (The PARK softkey
does the same thing as HOLD and *68).
• Enter the extension where the call will be parked, then #.
• To retrieve parked call press *88 or the RETRIEVE softkey, then the
parked extension and #.
TRANSFER A CALL
ANNOUNCED TRANSFER
• Press the XFER softkey to place active call on hold.
• Dial the number where you want to transfer the call and press DIAL.
• Once the third party answers, announce the call and press XFER.
BLIND TRANSFER
• Press the BXFER softkey to place active call on hold.
• Press right arrow on Navigation key to view options.
• Dial the number where you want to transfer the call and press DIAL.
TRANSFER TO VOICEMAIL
• Press the XFER softkey. Next enter *55 and dial the party’s extension,
then #.
INTERCOM
• Pick up the receiver and press the INTERCOM softkey. Make your
announcement (this will broadcast to all phones). Hang up when you
are done.
MUTE A CALL
• Press MUTE to silence your phone’s mouthpiece/speaker.
•
LISTEN TO VOICE MAIL
• Press MESSAGES. Your phone will ring your Voice Portal.
• Enter your passcode, then #. Follow voice prompts to listen to/delete/
save messages.
3-WAY CONFERENCING
• Place the first call.
• Press the CONF softkey to place the next call and dial the number.
The active call will be on hold.
• After the second call answers, press the CONF softkey again to join all
parties in the conference.
• All parties will be disconnected when you exit the call.
FORWARD CALLS
• Press the CFWD softkey.
• Enter the 10-digit number where you want your calls forwarded. If you
are entering a number that is less than 10 digits (such as an extension),
press DIAL.
•
CALLS FORWARDED will be displayed on LCD screen.
• CFWD.
VOICE MAIL SET UP
RECORD NAME
• Press MESSAGE. Enter your PIN provided on your “User List and Login
Credentials.”
NOTE: If you are trying to access a voice mail box other than the phone
you are dialing from, press *.
• Press #. Follow prompts to set a new PIN, then press #.
• Follow prompts to verify the new PIN, then press #.
• Follow prompts to record a name announcement, then press #. At the tone,
say the name of the group or a brief 2 or3 word description and press #.
NOTE: This is a name announcement and not one of the two main voice
mail greetings supplied with the service.
• You will be asked if you are satisfied with your name recording. If yes,
press *. If no, follow prompts to re-record.
• Press 1to access your Voice Mail box.
RECORD BUSY GREETING
A busy greeting plays when your phone is in Do Not Disturb mode or
unplugged.
• Press 2. Then, press 1. Wait for the tone, and then record your “busy
greeting.”
• Press #immediately after finishing.
• Press 2tolistentoyour greeting or press*toget back totheprevious menu.
RECORD NO ANSWER GREETING
• Press 3. Then, press 1. Wait for the tone, and then record your “no
answer greeting.”
• Press #immediately after finishing.
• Press 2tolistentoyour greeting or press*toget back totheprevious menu.

©2016 Charter Communications. Restrictions apply. Serviceable areas only.
Visit SpectrumBiz.com
for training and support resources, including a comprehensive
look at the features of your Hosted Voice service.
Technical Support 1-877-824-6249
THE FOLLOWING TUTORIALS ARE AVAILABLE ONLINE:
Cisco IP Phone – Tutorials, Quick Start & Reference Guides
Customer User Portal – Tutorial
Receptionist Console – Tutorial
Feature Pack – User Guides
SPECTRUMBIZ.COM