Cisco Unified 6921 User manual

Reference Guide
Cisco
6900
Overview of a Cisco Phone
Model depicted is a 6941
Header Line
Displays date, time,
& directory number
Display Area
During a call, displays details for an
active line. If not on a call, displays text
label and other information such as
placed calls, and phone menu listings.
Programmable Buttons
Quantity varies by model
Buttons can be configured
as Phone Line(s), Busy Lamp
Field (BLF), or Features
Button lights when active or
flashes when on-hold or
ringing green, amber or
red to indicate status.
Transfer Button
Conference Button
Maximum of 4 parties
Hold Button
Navigation Bar
with Select Button
Use to scroll through menus
and highlight items.
When phone is on hook:
 UP arrow: Displays phone
numbers from your Placed
Call List.
 DOWN Arrow: Displays list
of all calls.
The Select button (middle)
allows you to select a
highlighted item.
Headset Button
O n/Off
Button lights when
headset is on.
Speaker Phone
On/Off
Button lights when
speaker is on.
Mute
On/Off
Button lights when
microphone is muted.
Volume Control
Tap bar to increase/decrease.
Independently controls incoming
volume, not outgoing volume:
 Handset and headset
(adjust while off-hook)
 Speaker volume (adjust while off-hook)
 Ringer volume (adjust while on-hook)
Voice Mail Button
Autodials voice mail system
Applications Menu
Opens/Closes menu
Use to access call history, user
preferences, phone settings,
and phone model information.
Contacts
Opens/Closes the
Directories menu.
Use to access personal
and corporate directories.
Soft Keys
Displays available features or
actions that correspond to Soft
Key buttons.
Handset Light Strip
Flashes to indicate an incoming
call, or Solid to indicate new
voice mail message(s).
Cisco 6921
2-line phone
Cisco 6941
4-line phone
Cisco 6961
12-line phone
6900R (Revised 11/19/2013)
www.its.ny.gov/telecommunications

How To... Directions...
Place a Call Internal and External:
1. Lift handset or press the Speaker button.
2. Dial the 10-digit number.
To make a second call:
1. While on active call, press Hold soft key to hold first call.
2. Press New Call soft key. After dial tone, dial 10-digit number.
To pre-dial:
1. With handset on-hook, dial the 10-digit number.
2. Press the Dial soft key, and pick up the handset.
To correct a dialing error, press the < (backspace) soft key to erase.
Soft Keys The display is dynamic and changes according to your phone activity. Available features appear across the
bottom of your display in groups of four. These features are soft key labels. The phone may have more than
four available features. To view additional features, press the More soft key. To use these features, press the
corresponding soft key located directly below the features.
Navigation Bar
(with Select button)
The Navigation Bar allows scrolling through menus by pressing up or down arrow.
When handset is on-hook, press UP arrow to display phone numbers from your Placed Call log, or press the
DOWN arrow to view a listing of calls.
Use center Select button to choose the highlighted display item.
Hold and Resume To Hold: While connected, press the Hold button. Note the display icon indicating the call is on hold
(paused).
To Resume: Press the Resume soft key, or the Blinking Line button to return to the call.
More than one call on hold: Use the Navigation Bar to highlight the call. Then, press Resume.
Call Waiting While on a all, a call waiting tone (single beep) is heard. The display will briefly provide call information of
second incoming caller, and the line button will flash.
To answer second call or toggle between calls, press Blinking Line button. First call automatically put on
hold.
To end a call: While connected (highlighted in display), press the End soft key or hang up.
PickUp
To answer call in Your PickUp group:
1. Lift handset.
2. Press PickUp soft key to be connected to the incoming call:
a. To answer call, press Answer soft key.
b. To divert to your voicemail, press Divert soft key.
c. To send call back to original called number, let call ring.
Reference Guide
Cisco
6900
www.its.ny.gov/telecommunications
Reference Guide for Cisco 6900 Series Phones

Reference Guide
Cisco
6900
How To... Directions...
Transfer 1. While connected, press Transfer button. Call is automatically placed on hold. A new line is automatically
activated, and a dial tone is heard.
2. Dial the number to which you want to transfer.
3. While second line is ringing, you may perform either:
a. Supervised Transfer (preferred): Wait on line to announce the call. Then press Transfer (soft
key or fixed button) to connect the two callers.
b. Unsupervised Transfer: Press Transfer button again.
Use the Swap soft key to toggle between two calls prior to completing the transfer.
To cancel a transfer, press the Blinking Line button to reconnect to caller.
To cancel and reconnect to original call, press Cancel, and then Resume soft keys.
Transfer to Unity
Voice Mail
To Transfer a call directly to Unity Voice Mail:
1. While connected, press Transfer soft key.
2. Dial * and the 10-digit number where the call should be transferred.
3. Press Transfer soft key.
Conference Call 1. While connected, press Conference button. Call is automatically placed on hold. A new line is
automatically activated, and a dial tone is heard.
2. Dial 10-digit number of second party. Wait for second call to connect, and announce conference.
3. Press Conference (soft key or fixed button) to add party to the conference call.
4. To drop the last call and return to the conference, press the flashing line button.
Use the Swap soft key to toggle between two calls prior to adding to the conference. Repeat steps to
conference up to four parties, including you.
Call Forward To activate:
1. Press FwdALL soft key, and dial the 10-digit number.
2. To cancel, press FwdOFF soft key.
To forward all calls to voice mail (optional):
1. Press FwdALL soft key.
2. Press Messages button.
3. To cancel forwarding to voice mail, press FwdOFF soft key.
After Call Forward is turned off, the display will briefly display the status message, “Call Forwarding is off.”
Abbreviated/
Speed Dial
All Abbreviated/Speed Dial configuration MUST be done via the Self Care Portal.
To use a Speed Dial code:
1. With the handset down, enter the Abbreviated/Speed Dial code.
2. Press the AbbrDial soft key.
3. Lift handset.
Divert Diverts sends a call to voice mail.
Press Divert soft key.
www.its.ny.gov/telecommunications
Reference Guide for Cisco 6900 Series Phones

Reference Guide
Reference Guide for Cisco 6900 Series Phones
Cisco
6900
How To... Directions...
Applications Call History
To view Call History:
1. Press the Applications button.
2. Highlight Call History, and press Select button or dial digit.
3. Use Navigation Bar to scroll though list. Soft Keys provide the following choices:
a. Call: Use to dial the number, if available.
b. Details: View call information.
c. Clear: Clears entire call history.
d. Edit Dial: Make changes to number.
e. Delete: Delete specific call from the history log.
6. Press the Exit soft key to exit the menu.
To view Placed Calls Log: With handset on-hook, press Navigation Bar Arrow UP.
Preferences
1. Press the Applications button.
2. Use the Navigation Bar to highlight Preferences.
3. Press Select soft key.
4. Select Ringtone to change ring type. Scroll through list, Play, Set, and then Apply the change.
5. Select Contrast. Use the Navigation Bar arrows to adjust the display lighter or darker.
All Call history is a combination of Received and Placed calls. The Call icon shows the type of call. The list is
sorted by time (recent to oldest). Calls for the same caller ID and phone number are grouped together only
when they occur in chronological order and do not have calls associated.
Details of a call record include, when available:
●Called number ●Calling number
●Time of day
Contacts To Access the Contacts Menu:
1. Press Contacts button.
2. Use the Navigation Bar to scroll, highlight Personal Directory or Corporate Directory.
3. Press Select button to choose.
Use Navigation Bar to scroll through search choices (first/last name, nickname, or number, where
applicable). See your System Administrator for your user ID and PIN, to access the Personal Directory.
Personal Directories must be created in the Self Care Portal. See Self Care Portal User Guide for more
information.
Park To Park a call and for retrieval at another phone:
1. While on active call, press the Park soft key. The LCD screen displays the call park number (i.e. *XXXX).
2. Make a note of the number and hang up. Call will time out in 120 seconds and ring back to original
phone.
To retrieve a parked call from any phone, dial * and the 4-digit number.
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