Cisco 3951 User manual

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Cisco Unified SIP Phone 3951 for
Cisco Unified CallManager 5.1
INCLUDING LICENSE AND WARRANTY
Phone Guide

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© 2007 Cisco Systems, Inc. All rights reserved.
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Quick Reference
Cisco Unified SIP Phone
3951 for Cisco Unified
CallManager 5.1
Button Icons
Phone Screen Icons
Phone LEDs
Call Logs and Speed Dials
Name and Number Entries
Common Phone Tasks
Button Icons
Volume
Speaker
Mute
Navigation
Cancel
OK
Line 1 and 2
Redial
Conference
Transfer
Hold/Resume
Messages
1 2
Common Phone Tasks
Place a call Go off-hook before dialing
a number.
Redial a
number
Press or press the
Navigation button while
on-hook to see your Placed
Calls log.
Switch to the
handset during
a call
Pick up the handset.
Switch to the
speakerphone
during a call
Press .
Mute your
phone
Press .
Hold/resume a
call
Highlight a call and press
.
Transfer a call
to a new
number
Press and enter the
number. Press
again when the call rings.
Start a standard
(ad hoc)
three-way
conference call
Press and dial the
participant. Press
again.

Phone Screen Icons
Line and Call States
Call forwarding enabled
Call on hold
Connected call
Incoming call
Conference call active
Conference call on hold
Conference call disabled
Outgoing call
Outgoing call not completed
Transferring a call
Line 1 (idle)
Line 2 (idle)
Line disabled
Selected Device
Handset in use
Speakerphone in use
Phone LEDs
Other Features
Message waiting
Missed call
Message
waiting
indicator
Indicator above phone screen:
•On (steady)—New voice
message
•Blinking—Incoming call
For each line:
•On (steady)—Active call
•Slow blink—Held call
•Fast blink—Incoming call
On—Speaker in use
On—Phone is muted
On—Conference call active
On—New voice message
1 2
Call Logs and Speed Dials
Name and Number Entries
Use your
call logs
Do one of the following:
•Press , choose Missed
Calls, Received Calls, or
Placed Calls, and select an
entry to dial.
•Press , choose
Directories > Missed Calls,
Received Calls, or Placed
Calls, and select an entry to
dial.
Speed dial
a number
Do one of the following:
•Press , choose Speed
Dials, and select an entry to
dial.
•Press , choose
Directories > Speed Dials, and
select an entry to dial.
Erase a digit Press .
Switch from numbers
to letters
Press #.
Switch from uppercase
to lowercase letters
Press #.

Cisco Unified SIP Phone 3951 for Cisco Unified CallManager 5.1 iii
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 1
Safety and Performance Information 2
Accessibility Features 3
Connecting Your Phone 4
An Overview of Your Phone 6
Understanding Buttons and Hardware 6
Understanding Feature Buttons and Menus 9
Understanding Lines vs. Calls 9
Understanding Line and Call Icons 10
Understanding Feature Availability 10
Call Handling 11
Placing a Call—Basic Options 11
Placing a Call—Additional Options 12
Answering a Call 12
Ending a Call 13
Using Hold and Resume 13
Using Mute 13
Switching Between Multiple Calls 14
Viewing Multiple Calls 14
Transferring Calls 15
Forwarding All Calls to Another Number 15
Making Conference Calls 16

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Speed Dialing 17
Using a Shared Line 17
Using the Handset and Speakerphone 18
Using Phone Settings 19
Customizing the Phone 19
Using Call Logs 20
Using Call Logs 20
Accessing Voice Messages 21
Troubleshooting Your Phone 22
Viewing Phone Administration Data 22
Cisco 90-Day Limited Hardware Warranty Terms 23
Index 25

Cisco Unified SIP Phone 3951 for Cisco Unified CallManager 5.1 1
Getting Started
Using this Guide
Your Cisco Unified SIP Phone 3951 belongs to the family of Cisco Unified IP Phones. This guide
provides you with an overview of the features available on your phone. You can read it completely for
a solid understanding of your phone’s capabilities, or refer to the table below for pointers to
commonly-used sections.
Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
If you want to... Then...
Review safety information See Safety and Performance Information, page 2.
Connect your phone See Connecting Your Phone, page 4.
Use your phone after it is installed Start with An Overview of Your Phone, page 6.
Learn about the phone buttons See Understanding Buttons and Hardware, page 6.
Make calls See Placing a Call—Basic Options, page 11.
Put calls on hold See Using Hold and Resume, page 13.
Transfer calls See Transferring Calls, page 15.
Make conference calls See Making Conference Calls, page 16.
Use speed dials See Speed Dialing, page 17.
Share a phone number See Using a Shared Line, page 17.
Use your phone as a speakerphone See Using the Handset and Speakerphone, page 18.
Change the ring volume See Using Phone Settings, page 19.
View your missed calls See Using Call Logs, page 20.
Listen to your voice messages See Accessing Voice Messages, page 21.
See button and icon definitions Refer to the Quick Reference Card in the front of this guide.

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You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Read the following safety notices before installing or using your Cisco Unified IP Phone:
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. Use the
statement number provided at the end of each warning to locate its translation in the
translated safety warnings that accompanied this device.
Statement 1071
SAVE THESE INSTRUCTIONS
Warning Read the installation instructions before you connect the system to its power source.
Warning Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning Do not work on the system or connect or disconnect cables during periods of lightning
activity.
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
Warning Installation of the equipment must comply with local and national electrical codes.

Getting Started
Cisco Unified SIP Phone 3951 for Cisco Unified CallManager 5.1 3
Caution Inline power circuits provide current through the communication cable. Use the Cisco
provided cable or a minimum 24 AWG communication cable.
Using an External Power Supply
The following warnings apply when you use the external power supply with the
Cisco Unified IP Phone:
Warning This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).
Warning The device is designed to work with TN power systems.
Warning The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Warning The power supply must be placed indoors.
Caution Use only a Cisco specified power supply with this product.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Accessibility Features
A list of accessibility features is available upon request.

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Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphics below to connect your phone.
1Network port (10/100 SW) 4AC-to-DC power supply (optional)
2Handset port 5AC power cord (optional)
3DC adapter port (DC48V)
2
3
5
4
1
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