Cisco 3951 User manual

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Cisco Unified SIP Phone 3951 for
Cisco Unified CallManager 5.1
INCLUDING LICENSE AND WARRANTY
Phone Guide

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this document or Website are the property of their respective owners. The use
of the word partner does not imply a partnership relationship between Cisco
and any other company. (0501R)
© 2007 Cisco Systems, Inc. All rights reserved.
OL-11136-01
Quick Reference
Cisco Unified SIP Phone
3951 for Cisco Unified
CallManager 5.1
Button Icons
Phone Screen Icons
Phone LEDs
Call Logs and Speed Dials
Name and Number Entries
Common Phone Tasks
Button Icons
Volume
Speaker
Mute
Navigation
Cancel
OK
Line 1 and 2
Redial
Conference
Transfer
Hold/Resume
Messages
1 2
Common Phone Tasks
Place a call Go off-hook before dialing
a number.
Redial a
number
Press or press the
Navigation button while
on-hook to see your Placed
Calls log.
Switch to the
handset during
a call
Pick up the handset.
Switch to the
speakerphone
during a call
Press .
Mute your
phone
Press .
Hold/resume a
call
Highlight a call and press
.
Transfer a call
to a new
number
Press and enter the
number. Press
again when the call rings.
Start a standard
(ad hoc)
three-way
conference call
Press and dial the
participant. Press
again.

Phone Screen Icons
Line and Call States
Call forwarding enabled
Call on hold
Connected call
Incoming call
Conference call active
Conference call on hold
Conference call disabled
Outgoing call
Outgoing call not completed
Transferring a call
Line 1 (idle)
Line 2 (idle)
Line disabled
Selected Device
Handset in use
Speakerphone in use
Phone LEDs
Other Features
Message waiting
Missed call
Message
waiting
indicator
Indicator above phone screen:
•On (steady)—New voice
message
•Blinking—Incoming call
For each line:
•On (steady)—Active call
•Slow blink—Held call
•Fast blink—Incoming call
On—Speaker in use
On—Phone is muted
On—Conference call active
On—New voice message
1 2
Call Logs and Speed Dials
Name and Number Entries
Use your
call logs
Do one of the following:
•Press , choose Missed
Calls, Received Calls, or
Placed Calls, and select an
entry to dial.
•Press , choose
Directories > Missed Calls,
Received Calls, or Placed
Calls, and select an entry to
dial.
Speed dial
a number
Do one of the following:
•Press , choose Speed
Dials, and select an entry to
dial.
•Press , choose
Directories > Speed Dials, and
select an entry to dial.
Erase a digit Press .
Switch from numbers
to letters
Press #.
Switch from uppercase
to lowercase letters
Press #.

Cisco Unified SIP Phone 3951 for Cisco Unified CallManager 5.1 iii
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 1
Safety and Performance Information 2
Accessibility Features 3
Connecting Your Phone 4
An Overview of Your Phone 6
Understanding Buttons and Hardware 6
Understanding Feature Buttons and Menus 9
Understanding Lines vs. Calls 9
Understanding Line and Call Icons 10
Understanding Feature Availability 10
Call Handling 11
Placing a Call—Basic Options 11
Placing a Call—Additional Options 12
Answering a Call 12
Ending a Call 13
Using Hold and Resume 13
Using Mute 13
Switching Between Multiple Calls 14
Viewing Multiple Calls 14
Transferring Calls 15
Forwarding All Calls to Another Number 15
Making Conference Calls 16

iv OL-11136-01
Speed Dialing 17
Using a Shared Line 17
Using the Handset and Speakerphone 18
Using Phone Settings 19
Customizing the Phone 19
Using Call Logs 20
Using Call Logs 20
Accessing Voice Messages 21
Troubleshooting Your Phone 22
Viewing Phone Administration Data 22
Cisco 90-Day Limited Hardware Warranty Terms 23
Index 25

Cisco Unified SIP Phone 3951 for Cisco Unified CallManager 5.1 1
Getting Started
Using this Guide
Your Cisco Unified SIP Phone 3951 belongs to the family of Cisco Unified IP Phones. This guide
provides you with an overview of the features available on your phone. You can read it completely for
a solid understanding of your phone’s capabilities, or refer to the table below for pointers to
commonly-used sections.
Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
If you want to... Then...
Review safety information See Safety and Performance Information, page 2.
Connect your phone See Connecting Your Phone, page 4.
Use your phone after it is installed Start with An Overview of Your Phone, page 6.
Learn about the phone buttons See Understanding Buttons and Hardware, page 6.
Make calls See Placing a Call—Basic Options, page 11.
Put calls on hold See Using Hold and Resume, page 13.
Transfer calls See Transferring Calls, page 15.
Make conference calls See Making Conference Calls, page 16.
Use speed dials See Speed Dialing, page 17.
Share a phone number See Using a Shared Line, page 17.
Use your phone as a speakerphone See Using the Handset and Speakerphone, page 18.
Change the ring volume See Using Phone Settings, page 19.
View your missed calls See Using Call Logs, page 20.
Listen to your voice messages See Accessing Voice Messages, page 21.
See button and icon definitions Refer to the Quick Reference Card in the front of this guide.

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You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Read the following safety notices before installing or using your Cisco Unified IP Phone:
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. Use the
statement number provided at the end of each warning to locate its translation in the
translated safety warnings that accompanied this device.
Statement 1071
SAVE THESE INSTRUCTIONS
Warning Read the installation instructions before you connect the system to its power source.
Warning Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning Do not work on the system or connect or disconnect cables during periods of lightning
activity.
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
Warning Installation of the equipment must comply with local and national electrical codes.

Getting Started
Cisco Unified SIP Phone 3951 for Cisco Unified CallManager 5.1 3
Caution Inline power circuits provide current through the communication cable. Use the Cisco
provided cable or a minimum 24 AWG communication cable.
Using an External Power Supply
The following warnings apply when you use the external power supply with the
Cisco Unified IP Phone:
Warning This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).
Warning The device is designed to work with TN power systems.
Warning The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Warning The power supply must be placed indoors.
Caution Use only a Cisco specified power supply with this product.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Accessibility Features
A list of accessibility features is available upon request.

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Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphics below to connect your phone.
1Network port (10/100 SW) 4AC-to-DC power supply (optional)
2Handset port 5AC power cord (optional)
3DC adapter port (DC48V)
2
3
5
4
1
180259

Connecting Your Phone
Cisco Unified SIP Phone 3951 for Cisco Unified CallManager 5.1 5
Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver
will not slip out of the cradle. See the table below for instructions.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be
used either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will restart.
1Set the handset aside and pull the square plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
1 2 3
77354

6OL-11136-01
An Overview of Your Phone
Your Cisco Unified SIP Phone 3951 belongs to the family of Cisco Unified IP Phones. It provides voice
communication over the same data network that your computer uses, allowing you to place and
receive calls, put calls on hold, transfer calls, make conference calls, and so on.
Understanding Buttons and Hardware
You can use this figure below to identify the buttons and hardware on your phone.
Cisco SIP Phone
3951
3
DEF
6
MNO
9
WXYZ
#
2
ABC
5
JKL
8
TUV
0
1
1
4
GHI
7
PQRS
1 2 3
4
5
1112
13
14
15
16
17
6
7
8
9
10
2
180528
CISCO

An Overview of Your Phone
Cisco Unified SIP Phone 3951 for Cisco Unified CallManager 5.1 7
Item Description
For more information,
see...
1
Phone screen Displays phone menus and call activity
including caller ID (phone number), call
duration, and call state.
Understanding Line
and Call Icons,
page 10.
2
Message waiting
indicator
Indicates new voice message (steady red) or
an incoming call (blinking).
Accessing Voice
Messages, page 21.
3Phone model The Cisco Unified IP Phone model. —
4
Cancel button Cancels an action, exits a menu, or hangs
up a call.
Call Handling,
page 11.
5
OK button Displays menus, selects or confirms a menu
option, answers a call, or resumes a call.
Call Handling,
page 11.
6
Navigation button Allows you to scroll through menu items
and highlight items. When the phone is
on-hook, displays the call logs (Missed
Calls, Received Calls, Placed Calls) and
your Speed Dials.
Using Call Logs,
page 20, and Speed
Dialing, page 17.
7
Line buttons Allows you to select a line for making a call
or to answer a call on the line.
•A fast blink indicates an incoming call.
•A slow blink indicates a held call.
Call Handling,
page 11.
8
Volume button Controls the handset, headset,
speakerphone, and ringer volume.
Using Phone Settings,
page 19.
9
Speaker button Selects the speakerphone. When the
speakerphone is on, the button is lit.
Using the Handset and
Speakerphone,
page 18.
10
Mute button Mutes the speakerphone and handset. If
the button is lit, the speaker and handset
are muted.
Using the Handset and
Speakerphone,
page 18.
1 2

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11
Keypad Allows you to dial phone numbers, and
enter numbers or letters.
Call Handling,
page 11.
12
Messages button Connects to your voice mail box. If the
button is lit, you have a message waiting.
Accessing Voice
Messages, page 21.
13
Hold button Places the current call on hold, resumes a
call that was held, and switches between an
active call and a call on hold.
If the button is lit, you have a call on hold.
Using Hold and
Resume, page 13.
14
Transfer button Transfers a call to another number. Call Handling,
page 11.
15
Conference button Starts a standard (ad hoc) three-way
conference call. If the button is lit, a
conference call is taking place.
Call Handling,
page 11.
16
Redial button Redials the last called number. Call Handling,
page 11.
17
Handset Phone handset. Call Handling,
page 11.

An Overview of Your Phone
Cisco Unified SIP Phone 3951 for Cisco Unified CallManager 5.1 9
Understanding Feature Buttons and Menus
Press a feature button to select a feature or to open and close a feature menu.
Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
•Lines—Each line corresponds to a phone number (or extension) that others can use to call you.
Your phone can support up to two lines.
•Calls—Each line can support multiple calls.
– Your phone supports up to two connected calls per line. Only one call can be active at any
time; other calls are automatically placed on hold.
– Your phone supports up to one standard (ad hoc) three-way conference on either line. If one
line has an active conference, the next incoming call will receive a busy signal.
If you want to... Then...
Select a feature Press a feature button:
Redial
Conference
Transfer
Hold/Resume
Messages
Speaker
Mute
Select a menu or menu item Press .
Scroll through a list or menu Press .
Go back one level in a menu Press . Pressing from the top level of a menu closes
the menu.

10 OL-11136-01
Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing,
connected, and so on).
Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be
available to you or might work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.
Icon Line or call state Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number.
Connected call You are connected to the other party.
Ringing call A call is ringing on your line.
Missed call You have a missed call on your line.
Outgoing call Your outgoing call is ringing.
Call on hold You have put the call on hold. See Using Hold and Resume, page 13.
Call Forward
enabled
Incoming calls are being forwarded to another phone number.
Conference call There is an active standard (ad hoc) three-way conference call on the line.
Conference call
hold
The conference call is on hold.

Call Handling
Cisco Unified SIP Phone 3951 for Cisco Unified CallManager 5.1 11
Call Handling
You can perform basic and advanced call-handling tasks using a range of features. Feature availability
can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
Tip
If you make a mistake while dialing, press to erase digits.
If you want to... Then...
For more information,
see...
Select a phone line Press . or .Understanding Lines
vs. Calls, page 9.
Place a call using the
handset
Pick up the handset, then dial the number. An Overview of Your
Phone, page 6.
Place a call using the
speakerphone
Press , then dial the number. An Overview of Your
Phone, page 6
Redial a number Press . —
Place a call when
another call is active
Press the other line button and dial the number.
The other call is placed on hold.
Using Hold and
Resume, page 13.
Dial from a call log 1. Do one of the following:
•Press and choose Missed Calls,
Received Calls, or Placed Calls.
•Press and choose Directories >
Missed Calls, Received Calls, or Placed Calls.
2. Select a number, then select Dial.
Using Call Logs,
page 20.
1 2

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Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.
Answering a Call
You can answer a call by simply selecting the line with the incoming call and lifting the handset, or
you can use other options that are available on your phone.
If you want to... Then...
For more information,
see...
Speed dial a number 1. Do one of the following:
•Press and choose Speed Dials.
•Press and choose Directories >
Speed Dials.
2. Select a number, then select Dial.
Speed Dialing, page 17.
Place a call using a billing or
tracking code
1. Dial a number.
2. After the tone, enter a client matter
code (CMC) or a forced authorization
code (FAC).
Your system
administrator.
If you want to... Then... For more information, see...
Answer with the
speakerphone
Select a line, if not already selected,
and press .
Using the Handset and
Speakerphone, page 18.
Switch from a connected
call to answer a new call
on the same line
Press or the line button. Using Hold and Resume, page 13.
Switch from a connected
call to answer a new call
on the other line
Select the other line. Using Hold and Resume, page 13.

Call Handling
Cisco Unified SIP Phone 3951 for Cisco Unified CallManager 5.1 13
Ending a Call
To end a call, simply hang up. Here are some more details.
Using Hold and Resume
You can hold and resume calls. Only one call can be active at any given time; all other connected calls
must be placed on hold.
Tips
•Engaging the Hold feature typically generates music or a beeping tone.
•The call-on-hold icon in the call view indicates a held call.
•The line button with a held call will blink slowly.
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute
with the handset or speakerphone.
If you want to... Then...
Hang up while using the handset Return the handset to its cradle.
Hang up while using the speakerphone Press .
Hang up one call, but preserve another
call on the same line
If the call is on hold, press to remove it from hold.
Press to end the call.
If you want to... Then...
Put a call on hold 1. Make sure the call you want to put on hold is highlighted.
2. Press .
Remove a call from hold 1. Make sure the appropriate call is highlighted.
2. Press .
If you want to... Then...
Toggle Mute on or off Press .

14 OL-11136-01
Switching Between Multiple Calls
You can switch between multiple calls on your phone.
Viewing Multiple Calls
Understanding how multiple calls are displayed on your phone can help you organize your
call-handling efforts.
•Your phone displays calls only for the line you selected.
•Calls with the longest duration display at the top of the list.
If you want to... Then...
Switch between connected
calls on one line
1. Make sure the call that you want to switch to is highlighted.
2. Press . Any active call is placed on hold and the selected
call is resumed.
Switch between connected
calls on different lines
1. Select the other line. Any active call is placed on hold.
2. Make sure the call that you want to switch to is highlighted and
press .
Switch from a connected call
to answer a ringing call on the
same line
Press or the line button.
Switch from a connected call
to answer a ringing call on the
other line
Press the line button with the incoming call..