Clear-Com Eclipse HX series User manual

Eclipse HX-Median User Guide
PN: 399G060 Rev: A 08/22/13

Document Reference
Eclipse HX-Median User Guide
Part Number: 399G060 Revision: A
Legal Disclaimers
Copyright © 2013 HME Clear-Com Ltd.
All rights reserved.
Clear-Com, the Clear-Com logo, and Clear-Com Concert are trademarks or registered trademarks of
HM Electronics, Inc.
The software described in this document is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
The product described in this document is distributed under licenses restricting its use, copying,
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any form by any means without prior written authorization of Clear-Com, an HME Company.
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China. Specific addresses and contact information can be found on Clear-Com’s corporate website:
www.clearcom.com
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Tel: [phone]
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Tel: [phone]
2 Eclipse HX-Median User Guide

Contents
1Important Safety Instructions...........................................................................9
Safety symbols..................................................................................................................................10
Mains power cord..............................................................................................................................10
2Introduction......................................................................................................11
2.1 Chapters summary................................................................................................................12
2.2 Further information................................................................................................................13
3Overview...........................................................................................................14
3.1 Eclipse HX matrix frames......................................................................................................14
3.2 Eclipse HX-Median................................................................................................................15
3.2.1 Chassis and assembly..................................................................................................15
3.2.2 Power supplies..............................................................................................................20
3.2.3 Main features of the Eclipse HX-Median.......................................................................20
3.2.4 CPU card.......................................................................................................................21
3.3 Interface cards.......................................................................................................................22
3.3.1 MVX-A16 analog port card............................................................................................22
3.3.2 E-FIB fiber card.............................................................................................................22
3.3.3 E-QUE E1/T1 interface card .........................................................................................23
3.3.4 E-MADI64 interface card...............................................................................................23
3.3.5 IVC-32 IP interface card................................................................................................24
3.3.6 LMC-64 interface card...................................................................................................24
3.4 Interface modules..................................................................................................................25
3.5 EHX configuration software...................................................................................................25
3.6 User panels...........................................................................................................................26
4Installing the Eclipse HX-Median.................................................................27
4.1 Before you begin the installation...........................................................................................27
4.1.1 Check the shipment ......................................................................................................27
4.1.2 Unpacking the System..................................................................................................27
4.1.3 Reconnecting the CPU card backup battery.................................................................28
4.2 Installing the Eclipse HX-Median ..........................................................................................30
4.2.1 Installing the power supplies.........................................................................................31
4.2.2 Installing the rear panels...............................................................................................31
4.3 Installing CPU cards..............................................................................................................32
4.3.1 Hot patching CPU cards................................................................................................33
3 Eclipse HX-Median User Guide

4.3.2 Checking the CPU Card installation..............................................................................34
4.4 Installing interface cards .......................................................................................................35
4.4.1 Installing an interface card to the matrix frame.............................................................35
4.4.2 Removing an interface card from the matrix frame.......................................................35
4.4.3 Combining interface cards in the frame........................................................................35
4.4.4 Static sensitivity.............................................................................................................37
4.4.5 Hot patching (hot plugging)...........................................................................................37
4.4.6 Analog port numbering..................................................................................................37
4.4.7 Configuration.................................................................................................................38
4.4.8 Checking MVX-A16 analog port card installation..........................................................38
4.5 Wiring audio devices to the matrix frame..............................................................................39
4.6 Wiring panels to the matrix frame .........................................................................................40
4.6.1 4-Pair analog.................................................................................................................40
4.6.2 Single-pair digital...........................................................................................................41
4.7 Wiring CPU card interfaces...................................................................................................42
4.7.1 CPU card interface connectors.....................................................................................43
4.8 DSE1/T1 Matrix to Matrix crossover cable connections.......................................................52
4.9 E1/T1 Matrix to Matrix straight cable connections................................................................52
4.10 E1 to FreeSpeak / CellCom antenna straight cable connection...........................................53
5Using the Eclipse HX-Median .........................................................................54
5.1 Creating and storing system configurations..........................................................................54
5.2 Setting the default IP Address...............................................................................................55
5.3 Using the CPU card Ethernet ports.......................................................................................55
5.3.1 Configuration restrictions for Ethernet ports .................................................................56
5.4 CPU card fail-safes ...............................................................................................................56
5.5 CPU card lights and controls.................................................................................................57
5.5.1 Using the embedded configuration...............................................................................61
5.6 MVX-A16 analog card front-panel lights and controls...........................................................63
5.7 Diagnosing power supply problems......................................................................................65
5.7.1 Conditions that cause an alarm.....................................................................................67
5.7.2 Main alarm light.............................................................................................................67
5.7.3 Alarm reset button.........................................................................................................68
5.7.4 Auxiliary alarm lights .....................................................................................................68
5.7.5 Power supply lights .......................................................................................................69
5.8Connecting the matrix frame.................................................................................................70
5.8.1 Eclipse HX-Median rear connector panels....................................................................70
5.8.2 Connecting the CPU Card.............................................................................................71
5.8.3 Connecting interface cards ...........................................................................................71
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6E-MADI64 card .................................................................................................73
6.1 E-MADI64 front panel lights and controls .............................................................................74
..................................................74
6.2 E-MADI64 rear panel connectors..........................................................................................77
RESET
+3.3V
LOCK
VID WRD
Fs
44.1
48
96
CHANNELS
32
56
64
ERROR
ACTIVE
E-MADI
A
B
C
D
E
F
5 Eclipse HX-Median User Guide

6.3 MADI channels......................................................................................................................78
6.3.1 MADI channel labeling..................................................................................................79
6.4 Setting up the E-MADI64 card ..............................................................................................79
6.4.1 Connecting a Word Clock source..................................................................................80
6.4.2 Connecting a video source............................................................................................80
6.4.3 Connecting E-MADI64 Audio (using Coaxial or Fiber cable)........................................81
6.5 Upgrading the E-MADI64 card..............................................................................................81
7E-FIB fiber card................................................................................................82
7.1 E-FIB front panel lights and controls.....................................................................................83
7.2 E-FIB rear panel lights and connectors.................................................................................86
7.3 Configuring a fiber optic connection......................................................................................88
7.4 Simplex fiber cabling.............................................................................................................89
7.4.1 Single card set redundancy...........................................................................................89
7.4.2 Dual card set redundancy.............................................................................................91
7.4.3 Fault tolerance...............................................................................................................93
8E-QUE E1/T1 card............................................................................................96
8.1 E-QUE front panel lights and controls...................................................................................97
8.2 E-QUE rear panel connectors...............................................................................................99
8.3 E-QUE interface card applications......................................................................................101
8.3.1 FreeSpeak/CellCom application..................................................................................101
8.4 E1 Trunk and Direct Modes ................................................................................................104
8.5 T1 trunking ..........................................................................................................................107
8.6 Trunking failover..................................................................................................................109
9IVC-32 card for IP-based connections .........................................................110
9.1 IVC-32 front panel lights and controls.................................................................................111
9.2 IVC-32 rear panel connectors.............................................................................................113
9.3 IVC-32 interface applications..............................................................................................114
9.3.1 V-Series IP Panels......................................................................................................114
9.3.2 IP linking and trunking.................................................................................................114
9.3.3 Concert Users .............................................................................................................115
10 LMC-64 metering card...................................................................................116
10.1 LMC-64 front panel lights and controls...............................................................................117
10.2 LMC-64 rear panel connectors............................................................................................119
10.3 LMC-64 interface applications.............................................................................................121
11 Maintaining the Eclipse HX-Median .......................................................122
11.1 Routine maintenance recommendations ............................................................................122
11.1.1 Cleaning the matrix frame...........................................................................................122
6 Eclipse HX-Median User Guide

11.1.2 Spare parts..................................................................................................................123
11.2 Fail-Safe modes..................................................................................................................123
11.2.1 Dual power supplies....................................................................................................123
11.2.2 Hot patchability............................................................................................................124
11.2.3 Onboard processors....................................................................................................124
11.2.4 Fail-Safe communication.............................................................................................124
11.3 Troubleshooting...................................................................................................................124
11.3.1 Troubleshooting power supply problems....................................................................124
11.3.2 Troubleshooting data issues.......................................................................................127
11.4 System block diagram.........................................................................................................129
12 Specifications ................................................................................................130
12.1 Matrix frame capabilities .....................................................................................................130
12.2 Mechanical..........................................................................................................................130
12.3 Environmental .....................................................................................................................131
12.4 Matrix frame performance..................................................................................................131
12.5 E-MADI64 interface front card.............................................................................................131
12.6 E-MADI64 interface rear card .............................................................................................132
12.7 E-MADI64 fiber cable..........................................................................................................132
12.8 E-MADI64 fiber transceiver.................................................................................................132
12.9 E-MADI64 clock sources.....................................................................................................133
12.10 Fiber interface front card.................................................................................................133
12.11 Fiber interface rear card..................................................................................................134
12.12 Fiber cable.......................................................................................................................134
12.13 Fiber transceiver .............................................................................................................134
12.14 E-QUE interface front card..............................................................................................135
12.15 E-QUE interface rear card...............................................................................................135
12.16 IVC-32 interface front card..............................................................................................135
12.17 IVC-32 interface rear card...............................................................................................136
12.18 LMC-64 interface front card ............................................................................................136
12.19 LMC-64 interface rear card.............................................................................................136
12.20 Analog port card (MVX-A16)...........................................................................................137
12.21 Data interface: 16 bi-directional ......................................................................................137
12.22 Backplane connector: FCI/BERG Metral ........................................................................138
12.23 System programming......................................................................................................138
12.24 Minimum PC requirements (for EHX software)...............................................................139
12.25 Recommended PC requirements (for EHX software)..........................................140
12.26 Power supply unit............................................................................................................141
13 Glossary .........................................................................................................142
7 Eclipse HX-Median User Guide

8 Eclipse HX-Median User Guide

1 Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug
has two blades and a third grounding prong. The wide blade or the third prong are provided
for your safety. If the provided plug does not fit into your outlet, consult an electrician for
replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold
with the apparatus. When a cart is used, use caution when moving the cart/apparatus
combination to avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus
has been damaged in any way, such as power-cord supply or plug is damaged, liquid has
been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain
or moisture, does not operate normally, or has been dropped.
15. Warning: To reduce the risk of fire or electric shock, do not expose this product to rain or
moisture.

Safety symbols
Familiarize yourself with the safety symbols in Figure 1: Safety symbols. These symbols are
displayed on the apparatus and warn you of the potential danger of electric shock if the system is
used improperly. They also refer you to important operating and maintenance instructions in the
product user manual.
Figure 1: Safety symbols
Mains power cord
Eclipse Matrix devices (matrix frames) are powered by an internal power supply. The cord to connect
the internal power supply to the mains supply must conform to the following:
•The mains power cord shall have an IEC C13 connector at one end and a mains power plug
at the other end.
•An IEC C13 plug has three pins, the centre pin carrying the earth / ground. The other two
pins carry neutral and live circuits.
•The conductors of the mains cords shall have adequate cross-sectional area for rated current
consumption of the equipment.
•The mains plug that connects to the mains supply must be approved for use in the country
where the equipment is to be used.
•The mains power cord must be an IEC mains power cord complying with standard
IEC60320; IEC320/C13.
•Mains power cords used in the U.S. must also comply with standard UL817.
10 Eclipse HX-Median User Guide

2 Introduction
The system is a digital point-to-point intercom platform, designed to seamlessly
integrate your entire your entire intercom infrastructure (digital, wireless, IP-based and analog
intercom systems). The system comprises matrices, interface cards and modules, user panels and
interface frames.
At the heart of the system is the central matrix, comprising a matrix frame and the highly intuitive
configuration software, run from an external PC. The Eclipse HX-Median User Guide
describes how to use the Eclipse HX-Median, a 6RU matrix with 2 CPU and 7 interface card slots
and 8 built-in interface module slots.
The guide:
•Provides an overview of the Eclipse HX-Median, including the interface modules and cards
that you can fit to the matrix.
•Describes how to install, use and maintain an Eclipse HX-Median.
•Describes how to use E-FIB fiber interface cards to link matrices together.
•Describes how to use the E-MADI64, E-QUE, IVC-32 and LMC-64 interface cards.
•Provides detailed specifications for the Eclipse HX-Median.
Tip: For more detailed information about installing an Eclipse HX system, see the Eclipse HX Matrix
Installation Guide.
For more information about EHX, see your EHX documentation, including EHX Help
(integrated with your software).
Servicing instructions are for use by qualified personnel only. To reduce the risk
of electric shock, do not perform any servicing other than that described by this
guide, unless qualified to do so. Refer all servicing to qualified service
personnel.
11 Eclipse HX-Median User Guide

2.1 Chapters summary
Chapter
Summary
1 Important Safety Instructions
Important safety instructions for installing, using and maintaining
the Eclipse HX-Median.
2 Introduction
This chapter. An introduction to this guide.
3 Overview
An overview of the Eclipse HX system, the Eclipse HX-Median
matrix , and the cards and interface modules that may be fitted
to the frame.
4 Installing the
Eclipse HX-Median
Describes how to install the Eclipse HX-Median matrix, including
CPU, analog port and expansion cards.
5 Using the Eclipse HX-Median
Describes how to use the Eclipse HX-Median, including the front
panel controls and the information LEDs, the CPU card, and
power supplies.
6 E-MADI64 card
Describes the E-MADI64 card, which provides up to 64 duplex
channels of AES3 digital audio over a coaxial cable or fiber pair
between compatible devices. The card supports both direct and
trunk connections.
7 E-FIB fiber card
Describes how to connect matrices (Eclipse HX-Median, Eclipse
HX-Omega and Eclipse HX-PiCo) together, using the E-FIB fiber
interface.
8 E-QUE E1/T1 card
Describes how to set up and use the E-QUE interface, which
connects the Eclipse HX-Median with wireless intercom systems
(such as CellCom / FreeSpeak), E1 and T1 trunk lines, and E1
direct lines.
9 IVC-32 card for IP-based
connections
Describes how to set up and use the IVC-32 interface, which
enables the Eclipse HX-Median to connect over IP to V-Series
IP panels, Concert and other IP-based intercom systems.
10 LMC-64 metering card
Describes how to use the Eclipse HX level metering card (LMC-
64) to provide audio level metering to Production Maestro Pro
(the Eclipse HX centralized routing tool application).
11 Maintaining the
Eclipse HX-Median
Describes maintenance tasks for the Eclipse HX-Median,
including the replacement of components.
12 Specifications
Technical specifications for the Eclipse HX-Median
13 Glossary
Glossary of terms used in relation to the Eclipse HX system
Table 1: Chapters summary
12 Eclipse HX-Median User Guide

2.2 Further information
For more information about any of the Eclipse HX system components referenced in this guide
(including matrices, interface cards, interface modules and EHX configuration software), see the
specific manual / documentation for that device or software.
Eclipse HX documentation is available from:
•Your product DVD-ROM.
•The Clear-Com website (http://www.clearcom.com/product/digital-matrix).
For sales information, see your Clear-Com sales representative. For contact information, see Page 2
of this guide.
13 Eclipse HX-Median User Guide

3 Overview
This chapter provides an overview of the Eclipse HX-Median matrix frame , including the interface
cards and interface modules that can be fitted to the frame.
3.1 Eclipse HX matrix frames
There are four types of Eclipse HX matrix frame available from Clear-Com:
Matrix
Description
Eclipse HX-Median
The Eclipse HX-Median has slots for
2 CPU cards, 7 interface cards, and 8
interface modules in a six rack unit
(6RU) frame.
For more information, see this guide.
Eclipse HX-Omega
The largest matrix frame in the Eclipse
HX range.
The Eclipse HX-Omega has slots for
2 CPU cards and 15 interface cards in
a six rack unit (6RU) frame.
For more information, see the Eclipse
HX-Omega User Guide.
Eclipse HX-Delta
The Eclipse HX-Delta has slots for 2
CPU cards, 4 interface cards and 3
interface modules in a three rack unit
(3RU) frame.
For more information, see the Eclipse
HX-Delta User Guide.
Eclipse HX-PiCo
The Eclipse HX-PiCo provides up to to
32 panel and 4 additional four-wire
ports in a one rack unit (1RU).
For more information, see the
Eclipse HX-PiCo User Guide.
Table 2: Eclipse HX Matrix frames

3.2 Eclipse HX-Median
A complete Eclipse HX-Median system consists of a central matrix and the remote audio
devices (which may include user panels, interface cards, interface modules, four-wire
devices and systems) connected to it.
Note:
The term central matrix is used to differentiate the core hardware and software from the
connected user panels and interfaces. The central matrix itself consists of the matrix
hardware (the Eclipse HX-Median matrix frame) and the EHX configuration software.
3.2.1 Chassis and assembly
The matrix chassis is a metal rectangular box which measures six rack units (6RU) high
and 19-inches wide (26.9 cm x 48.3 cm). The Eclipse HX-Median has twin power supplies,
and slots for 2 CPU cards, 7 interface cards, and 8 interface modules.
RJ-45 and fiber-optic connectors are located on removable plates on the rear of the chassis.
These connect the circuit cards to intercom devices and media such as panels, interfaces,
four-wire audio equipment, wireless equipment and fiber-optic cables.
The matrix assembly consists of the following components:
•The metal chassis for the circuit cards and power supplies.
•The removable and replaceable circuit cards.
•The removable and replaceable power supplies.
•The rear panel connectors which link the circuit cards to devices and media such as
user panels, interfaces, wireless equipment and optical fiber.
15 Eclipse HX-Median User Guide

Figure 2: Eclipse HX-Median front panel
C
BD
A
16 Eclipse HX-Median User Guide

Key: Eclipse HX-Median front panel
Feature
Description
A
Interface module slots (unused in this example). The Eclipse HX-Median
can house up to 8 interface modules. Blank panels can be installed to unused
slots. For more information about interface modules, see 3.5 Interface modules.
B
CPU cards (P1 and P2). 2 CPU cards are supplied with the matrix, but only
one rear-panel CPU card is required. Whichever of the two front-installed CPU
cards is acting as master will work in conjunction with this card. For more
information, see 3.3.1 CPU card.
C
Interface cards. Up to 7 interface cards can be installed to the matrix. Blank
panels can be installed to unused slots. For more information, see 3.4 Interface
cards.
In Figure 2, the cards shown in slots 1 and 2 are MVX-A16 analog port cards.
MVX-A16 cards are used to connect user panels and interfaces. For more
information about MVX-A16 cards, see 3.3.2 MVX-A16 analog port card.
D
Twin power supplies. The two Euro Cassette power supply units can be easily
installed or removed as required. One power supply unit can power an entire
matrix. The second unit provides a backup in case of failure or damage to the
first unit. For more information, see 3.2.2 Power supplies.
Table 3: Key to Eclipse HX-Median front panel
17 Eclipse HX-Median User Guide

Figure 3: Eclipse HX-Median rear panel
AB C D E
18 Eclipse HX-Median User Guide

Key to Figure 3: Eclipse HX-Median rear panel
Feature
Description
A
IEC power supply connectors. For more information about the twin power
supplies, see 3.2.2 Power supplies.
B
Spare slots for interface card rear connector panels. All front installed
interface cards require a corresponding rear connector panel. Blank panels can
be installed to unused slots.
The Eclipse HX-Median has 7 slots available for interface cards. For more
information, see 3.4 Interface cards.
C
MVX-A16 analog interface card rear connector panel.
An MVX-A16 rear connector panel has 16 RJ-45 connectors for connecting
intercom panels and interfaces. For more information about MVX-A16 cards,
see 3.3.2 MVX-A16 analog port card.
D
CPU card rear panel. The CPU card rear panel houses connectors for an
external PC, network, interfaces, alarms and other matrices.
Up to 2 CPU cards can be installed to the matrix, but only one rear-panel CPU
card is required. Whichever of the two front-installed CPU cards is acting as
master will work in conjunction with this card. For more information, see
3.3.1 CPU card.
E
Interface module slots. The Eclipse HX-Median has 8 built-in interface module
slots. For more information, see 3.5 Interface modules.
Table 4: Key to Figure 3: Eclipse HX-Median rear panel
19 Eclipse HX-Median User Guide

3.2.2 Power supplies
The Eclipse HX-Median matrix has two Euro Cassette power supply units that can be
easily installed or removed as needed. One power supply unit can power an entire matrix.
The second unit provides a backup in case of failure or damage to the first unit.
In addition, the two supplies have separate IEC connectors to AC mains, and are designed
for completely automatic and transparent changeover between supplies in the event of a
power outage in one of the AC mains circuits.
An over-temperature sensor is connected to both an audible failure alarm and a warning
light, allowing the system operator to diagnose and correct any power anomalies while the
system remains operational.
Eclipse HX-Median matrices may be fitted with XP (part 740101Z) or Power-One
(part 720379Z) power supply units, depending on the date of manufacture.
The different types of power supply units must not be mixed in an HX-
Median matrix; if one of the pair of power supplies is replaced it must be
replaced with the same type of power supply unit. If this is not possible both
power supplies must be replaced with power supply units of the same type.
Power-One power supplies are identified by the part number on the front of
the unit. XP units do not have a part number on the front of the unit.
Tip: For information about diagnosing power supply issues, see
5.8 Diagnosing power supply problems.
3.2.3 Main features of the Eclipse HX-Median
Features of the Eclipse HX-Median matrix system include:
•A six rack-unit (6RU) frame.
•Full audio bandwidth throughout the signal chain, producing superior broadcast audio
quality. The system maintains 24-bit depth, a sampling rate of 48kHz, and 30 Hz to
22 kHz frequency response.
•Support for 7 analog port interface cards (MVX-A16), providing 16 analog ports each.
•Support for 8 interface modules, which you can use to connect the matrix to
telephones, two-way radios, camera intercoms, partylines, and other forms of
communication.
•Fail-safe redundancy is achieved with two CPU cards and two power supplies.
Note:
Power supplies automatically switch to the correct voltage, for compatibility around
the world.
•Eight general purpose inputs and eight relays, located directly on the matrix.
•Full compatibility with V-Series and I-Series user panels.
20 Eclipse HX-Median User Guide