Clear One COLLABORATE Live 600 User manual

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COLLABORATE® LIVE 600
USER GUIDE

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C O L L A B O R A T E L I V E : U s e r G u i d e
ClearOne
5225 Wiley Post Way
Suite 500
Salt Lake City, UT 84116
Telephone [phone]
Tech Sales 1.800.705.2103
FAX [phone]
E-mail [email protected]
On the Web www.clearone.com
COLLABORATE® Live
USER GUIDE
CLEARONE DOCUMENT
DOC-0156-001 REV 1.6 –Feb 2020
© 2020 ClearOne Inc. - All rights reserved. No part of this document may be
reproduced in any form or by any means without written permission from ClearOne.
Printed in the United States of America. ClearOne reserves specific privileges.
Information in this document is subject to change without notice.
NOTICE: This Class A device complies with Part 15 of the FCC rules and Canadian
ICES-003. Operation is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

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TABLEOFCONTENTS
Chapter 1:Introduction..............................................................................................................6
IN THIS CHAPTER.................................................................................................................................................... 6
COLLABORATE® LIVE 600 OVERVIEW ................................................................................................................. 6
MAIN FEATURES...................................................................................................................................................... 7
COMPARISON TABLE.............................................................................................................................................. 8
FEATURE HIGHLIGHTS........................................................................................................................................... 9
Chapter 2: Getting Started.......................................................................................................10
IN THIS CHAPTER.................................................................................................................................................. 10
USING THE REMOTE CONTROL.......................................................................................................................... 10
NAVIGATION ARROWS AND ADDITIONAL BUTTONS......................................................................................... 12
USING THE ON-SCREEN MENU........................................................................................................................... 12
SYSTEM ICONS...................................................................................................................................................... 13
DISPLAYING SYSTEM INFORMATION ................................................................................................................. 14
COLLABORATE SETUP ......................................................................................................................................... 15
Chapter 3: Configuration Basics............................................................................................22
IN THIS CHAPTER.................................................................................................................................................. 22
CONFIGURING THE AUDIO................................................................................................................................... 22
CONFIGURING THE CAMERA............................................................................................................................... 24
CONTROLLING THE CAMERA .............................................................................................................................. 24
CONFIGURING THE DISPLAY............................................................................................................................... 25
LAN SETTINGS....................................................................................................................................................... 26
FIREWALL SETTINGS............................................................................................................................................ 27
GENERAL SETTINGS............................................................................................................................................. 28
CALLS SETTINGS................................................................................................................................................... 29
PRESENTATION SETTINGS.................................................................................................................................. 30
MCU SETTINGS...................................................................................................................................................... 31
RECORDING SETTINGS........................................................................................................................................ 32
RECORD TO NAS DRIVE (Network Hard Drive)................................................................................................... 33
STREAMING SETTINGS......................................................................................................................................... 33
MULTICAST SETTINGS.......................................................................................................................................... 35
SOFTWARE UPDATES........................................................................................................................................... 36
Chapter 4:Video Collaboration...............................................................................................38
IN THIS CHAPTER.................................................................................................................................................. 38
STARTING LAN CALLS .......................................................................................................................................... 38
AUTO-ANSWERING CALLS................................................................................................................................... 40

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ENDING CALLS....................................................................................................................................................... 40
MUTING THE VIDEO .............................................................................................................................................. 41
SWITCHING CALL VIEW MODES.......................................................................................................................... 42
USING PICTURE-IN-PICTURE (PIP) MODES ....................................................................................................... 42
CALL STATE INDICATIONS................................................................................................................................... 43
VIEWING CALL STATUS........................................................................................................................................ 44
USING CALL TONES.............................................................................................................................................. 45
RECORDING AND STREAMING............................................................................................................................ 46
DATA SHARING...................................................................................................................................................... 50
USING MULTICASTING.......................................................................................................................................... 57
Chapter 5:Quick Dialing Methods ..........................................................................................59
IN THIS CHAPTER.................................................................................................................................................. 59
USING THE CONTACTS......................................................................................................................................... 59
USING THE RECENT CALLS................................................................................................................................. 60
USING DIRECTORY ............................................................................................................................................... 60
USING COLLABORATE SPACE CONTACTS........................................................................................................ 61
Chapter 6:Skype for Business................................................................................................62
IN THIS CHAPTER.................................................................................................................................................. 62
STARTING SKYPE FOR BUSINESS CALLS ......................................................................................................... 62
STARTING SKYPE FOR BUSINESS MULTI CONFERENCE CALLS................................................................... 63
USING SKYPE FOR BUSINESS CONTACTS........................................................................................................ 66
Chapter 7:Advanced Settings ................................................................................................67
IN THIS CHAPTER.................................................................................................................................................. 67
DISPLAY SETTINGS............................................................................................................................................... 67
NETWORK SETTINGS............................................................................................................................................ 67
SERIAL PORT ......................................................................................................................................................... 67
DIRECTORY PROPERTIES.................................................................................................................................... 68
H.323 PROTOCOL SETTINGS............................................................................................................................... 70
SIP PROTOCOL SETTINGS................................................................................................................................... 72
SPACE SETTINGS.................................................................................................................................................. 72
SECURITY SETTINGS............................................................................................................................................ 73
ADMIN SETTINGS .................................................................................................................................................. 74
PROXY SETTINGS ................................................................................................................................................. 76
EXCHANGE SETTINGS.......................................................................................................................................... 76
SKYPE FOR BUSINESS SETTINGS...................................................................................................................... 77

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Chapter 8: Collaborate Space...............................................................................................79
IN THIS CHAPTER.................................................................................................................................................. 79
STARTING / JOINING A SPACE MEETING........................................................................................................... 79
PRESENTATION..................................................................................................................................................... 81
END MEETING........................................................................................................................................................ 81
Chapter 9: Web Access and Management .............................................................................82
IN THIS CHAPTER.................................................................................................................................................. 82
ACCESSING COLLABORATE® LIVE VIA BROWSER.......................................................................................... 82
VIEWING A STREAMING SESSION ...................................................................................................................... 83
VIEWING A MULTICAST VIDEO COLLABORATION ............................................................................................ 84
DOWNLOADING COLLABORATE SHARE............................................................................................................ 84
IMPORTING/EXPORTING THE LICENSE.............................................................................................................. 84
VIEWING THE RECORDING ARCHIVE................................................................................................................. 85
SENDING RUNNING TEXT IN A CALL .................................................................................................................. 87
VIEWING CALL STATUS WITH THE WEB-BASED GUI ....................................................................................... 88
PERFORMING SYSTEM UPGRADE...................................................................................................................... 89
PERFORMING SYSTEM BACKUP......................................................................................................................... 89
PERFORMING SYSTEM RESTORE FROM BACKUP FILE.................................................................................. 90
PERFORMING SYSTEM RESTORE FROM FTP................................................................................................... 92
ACCESS TO SYSTEM RECOVERY WITH USB DEVICE...................................................................................... 93
Chapter 10:Telnet Commands................................................................................................94
ENABLING THE TELNET API................................................................................................................................. 94
STARTING AN API SESSION USING AN RS-232 INTERFACE............................................................................ 94
USING THE API WITH A LAN CONNECTION........................................................................................................ 94
DESCRIPTIONS OF THE TELNET API (COLLABORATE® LIVE) ....................................................................... 95
Chapter 11: Specifications....................................................................................................102
Chapter 12: Network Requirements.....................................................................................105
IN THIS CHAPTER................................................................................................................................................ 105
SYSTEM PLACED IN THE DMZ:.......................................................................................................................... 105
SYSTEM PLACED IN LAN:................................................................................................................................... 105

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Chapter 1: Introduction
IN THIS CHAPTER
This chapter introduces the COLLABORATE® Live 600 video collaboration system and
includes the following sections:
COLLABORATE® Live 600 Overview
Main Features
Comparison Table
Feature Highlights
COLLABORATE® LIVE 600 OVERVIEW
The COLLABORATE® Live (COLLABORATE® Live 600) is an all-in-one high-definition
executive videoconferencing system, featuring an embedded MCU, built-in recording
capability, streaming of live and recorded sessions, data sharing, and more.
COLLABORATE® Live provides an interface to videoconferencing via its plug-and-play
application-in-a-box, providing on-screen operation controls and advanced call control options
during conferencing. Utilizing the newest H.264 video standard and clear, crisp audio, the
COLLABORATE® Live brings users face-to-face with other people and organizations.
COLLABORATE® Live enables you to record and stream video calls to multiple locations with
up to 8 additional participants.
COLLABORATE® Live incorporates advanced data sharing capabilities, allowing you to turn
any videoconference into a fully interactive meeting. It can display presentations or videos on
large monitors, connect to an external laptop for data sharing, and open various file types from
USB storage devices.
COLLABORATE® Live is ideal for users who need a powerful videoconference solution,
offering point-to-point/multipoint capabilities, powered by ClearOne’s COLLABORATE® Live
software.
Various accessories, such as a one Unit 200 PTZ camera, ClearOne two CHATAttach 150
Speakerphone and ClearOne DataPoint HD –can be installed and integrated as part of the
COLLABORATE® Live system.
Shortly, The Main Key features of COLLABORATE® Live contains, COLLABORATE® Space
web conferencing, Skype® for Business client, SIP/H.323 video conferencing, wireless
presentation, interactive whiteboard, recording and streaming.

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COLLABORATE Live 600 codec appliance
UNITE 200 PTZ Camera
CHATAttach 150 speakerphone solution
Power supplies, cables and accessories
COLLABORATE Space application (90 days)
Two-year support and maintenance with warranty
Note: For more information about the COLLABORATE® Live 600 physical
installation, including the connection of cables and devices to
COLLABORATE® Live 600, refer to the COLLABORATE® Live 600
Quick Setup Guide.
For the complete technical specifications, refer to the COLLABORATE® Live 600
datasheet.
MAIN FEATURES
COLLABORATE® Live allows you to call a destination via LAN, and to interact via video and
data-sharing during calls. Some of the primary capabilities of the system include:
Point-to-point or multipoint connections
Recording, streaming, and data sharing
Recording and playback of point-to-point and multipoint (MCU based) sessions
Streaming via a Web interface, Windows Media Player or VLC player
Sharing files via a USB flash drive
Sharing data via Collaborate share
Sharing cable-connected laptop or wireless via network.
Access files on a USB flash drive while in idle mode
Side-by-side Picture-In-Picture (PIP) view
Session multicast
Embedded MCU for multipoint sessions
Embedded multicast viewer
Calling via Contacts or Recent calls
Calling via online directories
Calling Via URI
Multipoint videoconferences support
Configurable audio, video and displays, and automatic answering
Display on-screen running text to all participants via Web management during a call
Supports ClearOne CHATAttach 150 Speakerphone
Far End mute indicator
Telnet interface

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Communicating in standalone mode, COLLABORATE Central mode and gatekeeper
mode
Turn unit into sleep mode and wake it up using the remote control
Web-based management
Regulatory Compliance: UL, CSA (cUL), TUV, TUV-CB, CE-LVD, CE, FCC Class B,
BSMi, VCCI, C-Tick, RoHS.
COMPARISON TABLE
The following table specifies the differences between the various models of COLLABORATE®
Live.
COLLABORATE®
Live 200 Series
COLLABORATE®
Live 300 Series
COLLABORATE®
Live 600 Series
COLLABORATE®
Live 900 Series
COLLABORATE®
Live 1000 Series
Max Tx
1080/30
1080/30
1080/60
1080/60
1080/60
Max Rx
1080/60
1080/60
1080/60
1080/60
1080/60
MCU
-
-
4-way SIP/H.323
MCU license
Option to upgrade
to 9-way
SIP/H.323 MCU
License
4-way SIP/H.323
MCU license
Option to upgrade
to 9-way
SIP/H.323 MCU
License
4-way SIP/H.323
MCU license
Option to upgrade
to 9-way
SIP/H.323 MCU
License
Recording
-
-
√
√
√
Streaming
-
-
√
√
√
Data via
USB
√
√
√
√
√
DataPoint
(Optional)
√
√
√
√
√
Wireless
Data
√
√
√
√
√
Multiple
Cameras
-
-
√
√
√
Bandwidth
Up to 4 Mbps
Up to 4 Mbps
Up to 6 Mbps
Up to 6 Mbps
Up to 6 Mbps
H.239
Dual Video
support
√
√
√
√
√
PTZ
camera
ePTZ
√
√
√
√
Balanced
Audio
-
-
√
√
√
Audio
Device
CHAT 150C
Speakerphone
CHAT 150C
Speakerphone
CHATAttach 150
Speakerphone
CONVERGE Pro 2
48V mixer and
ClearOne
Beamforming Mic
Array 2
CONVERGE Pro 2
48V mixer and
BMA CT Ceiling
Tile Beamforming
Mic Array

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Note: The display resolution must be set to 1920x1080 when the received resolution is 1080.
Otherwise you may encounter video issues.
FEATURE HIGHLIGHTS
New features incorporated in COLLABORATE® Live 600, 900 and 1000 include:
User interface as intuitive and simple as familiar mobile or tablet devices.
Dual HDMI input with the following modes of operation:
1. 2 cameras
2. 1 camera & 1 laptop
3. 2 cameras (one at a time) and laptop via DataPoint
Balanced audio in/out
RF Remote control –install the unit in a closet
COLLABORATE Space application (90 days)
SD Storage for faster operation and added resiliency

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Chapter 2: Getting Started
IN THIS CHAPTER
Once the COLLABORATE® Live unit is installed, connected and turned on, it is ready for use.
This chapter describes the following basic operations:
Using the Remote Control
Using the On-Screen Menu
System Icons
Displaying System Information
USING THE REMOTE CONTROL
You can navigate the COLLABORATE® Live on-screen graphic user interface (GUI) using the
RF remote control, bundled with the unit.
Pressing any button on the remote control activates the on-screen GUI, which appears on top
of the camera / videoconference picture.
The remote control includes the following button types:
Alphanumeric Keypad
Command Buttons
Navigation arrows and Additional Buttons

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ALPHANUMERIC KEYPAD
The remote control includes an alphanumeric keypad with buttons from 0 to 9. In the Dot
button you can find the following signs: '.'',', '*', '#', '^', '@', '$', ':', '=', '-', '_', '!' etc. In addition,
Clear button to erase entered characters.
In different windows, you can toggle between numbers and letters, depending on the field.
Some fields accept numbers only.
Switch between letters and numbers by pressing a few times on the corresponding key
When DTMF dialing is requested, use the numeric keypad.
COMMAND BUTTONS
The following command buttons are available on the remote control:
Button Image
Button Name
Command
Power
Turn system into sleep mode. Wake up system
Status
Display the system information
Display the current call status
Show the on-screen online help
Data
Open presentation menu
Phone Book
Open the phone book
Input
Switch between camera input
Change wireless main sender
Far End
Control the position (PTZ) of camera at near/far end
Player Controller
Control recordings on idle mode.
Preset: Recall
Recall a camera PTZ preset position
Preset: Set
Set a camera PTZ preset position
Picture-In-Picture
(PIP)
Toggle the PIP position (5 positions + Side-by- Side)
Change wireless layout
Recent Calls
Display the current Recent Calls
Mute Mic
Mute the local microphone
Recording
Start \ Stop recording
Streaming
Start \ Stop streaming
Settings
Open the settings menu
Mute Video
Temporarily disable the local video camera and its
transmission
Delete
Delete characters . Delete Recording
White Board
Open Space white board

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NAVIGATION ARROWS AND ADDITIONAL BUTTONS
Using the Navigation arrows of the OK button, you can navigate the GUI menus/options in four
directional movements: Up, Down, Left and Right.
In addition to the Navigation arrows, the following buttons are available around it:
Back –Returns to the previous step/window without saving changes
Menu/OK –Selects/activatesa highlighted GUI item/function (highlighted in orange on
the screen)
Zoom In/Out –Zooms in or out with the camera
Make Call –Start a new call
End Call –End the current call or close the GUI.
Note:
The red End Call button can also be used for turning off or restarting the unit. Press and hold the
button until the power confirmation prompt appears.
USING THE ON-SCREEN MENU
The on-screen menu enables you to navigate COLLABORATE® Live options prior to and
during a videoconference call. The main menu is accessed using the remote control (see using
the Remote Control).
To display the COLLABORATE® Live main menu:
Press OK on the remote control.
Navigation
Arrows

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Navigate the COLLABORATE® Live menu using the remote control. To expand menu options,
Press the down arrow on the Navigation arrows. To access a category/option, select the
category / Option.
Press Back on the remote control to go back to the home menu.
SYSTEM ICONS
The following icons indicate the different behaviors of the system.
Icon Image
Meaning
Mute Speaker
Mute Microphone
Far End Microphone Mute
No Network
Far End Camera Control (FECC)
Do Not Disturb
Central Registration
Central Registration Failed

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Icon Image
Meaning
Gatekeeper Registration
Gatekeeper Registration Failed
MCU Voice-Switch Layout
Multicast
Streaming
Recording
Recoding paused
Far End Recording
Encrypted Call
Audio Only Call
SIP Registration
SIP Registration Failed
DISPLAYING SYSTEM INFORMATION
Whenever the COLLABORATE® Live unit is turned on, you can view the system status
details. Different details are displayed when the unit is in idle state or in an ongoing
videoconference session.
To display the current system status details:
Press Information ( ) on the remote control. The Information window appears.

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When COLLABORATE® Live is in the idle state, the Status window displays the following
information:
System ID –System ID as defined in the system settings (see Preference Settings)
System Model –COLLABORATE® Live model
Software Version –Software version of the COLLABORATE® Live application.
License Installed –COLLABORATE features that available with the installed license.
Server –The current operation mode:
1. Not registered –The unit is not connected to a COLLABORATE Central server or a
gatekeeper.
2. COLLABORATE Central –The unit is connected to a COLLABORATE Central
server
3. Gatekeeper –The unit is connected to a gatekeeper server.
4. SIP Proxy –The unit is connected to a SIP proxy server.
Serial Number –The unit unique serial number.
MAC Address –MAC address of the COLLABORATE® Live unit
IP Address –IP Address of the COLLABORATE® Live unit, as automatically
assigned by the DHCP server or as manually configured via
Settings>Advanced>Network. You can use this IP Address to access and manage
the unit via a browser (see Accessing COLLABORATE® Live via Browser)
Note:
During a videoconference call, you can display additional/different relevant information by
selecting Call Status / Call Statistics in the Status window.
COLLABORATE SETUP
When system is loaded for the first time (after restore defaults), the setup wizard is displayed
on screen in order to configure the basic settings:

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1. Name –System name used to identify the system when using DNS dialing. Best
Practice will be a name that represents the actual location of the system.
Select Next.

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2. Language Name: Use left and right arrows to select a language for the system’s
User Interface and select the desired language. Click Next. (A system restart is
required after changing the system language.)
3. Date, Time & Time Zone: By default, Date, Time & Time Zone values will be set
automatically.
Select Next.
Date: This feature allows you to adjust the System’s date. This date will be used for
scheduling meetings, clock and more.

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Click Save. If the date & time are disabled, then the details cannot be updated.
Time: This feature allows you to adjust the System’s Time. This time will be used for
scheduling meetings, clock and more.
Click Save.
4. Network:

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IP Addresses:
Obtain Automatically –Select the Toggle button to obtain an IP Address from a
DHCP server automatically.
IP Address –Set the IP Address for this system. If using a DHCP server, the address
obtained from the DHCP server is displayed. IP address can be edited and saved.
Subnet Mask –Set the subnet mask number for your network. If using a DHCP
server, the address obtained from the DHCP server is displayed.
Default Gateway –Set the IP Address of the default gateway router. If using a
DHCP server, the address obtained from the DHCP server is displayed.
You can get these values set automatically, if your network supports this capability.
Click Next

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DNS Addresses:
Obtain Automatically –Select the Toggle button to obtain your DNS server
Address from a DHCP server automatically. If you do not choose to obtain the DNS
address from a DHCP server, please fill in the following fields:
DNS Server –Set the IP Address of the DNS server. If using a DHCP server, the
address obtained from the DHCP server is displayed.
Additional DNS Server –Alternative DNS server, to be used in case the first DNS
server defined can’t supply the needed services.
DNS Suffix –Set the DNS domain suffix to be used by this system.
Select Next.
5. Proxy