Cochlear Baha 6 Max User manual

Getting started for
a lifetime of hearing
Cochlear™Baha®6 Max
Sound Processor
Cochlear
™
Baha
®
6 Max
Sound Processor

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Contents
Getting started
• Step 1: Create an account
• Step 2: Learn the basics of your device
• Step 3: Learn about Cochlear Family support and resources
Take your hearing to the next level
• Designed for everyday adventures
• Everyday connections can make a big dierence
• Take your hearing to the next level
Cochlear services and support
• Additional services
• Troubleshooting
• My device details
Learn how the Baha®6 Max
Sound Processor can help
you hear the sounds
you’ve been missing.

You are part of the Cochlear
community of more than 600,000
recipients around the world.
Whether you are just starting your hearing journey or have been with
Cochlear for many years, we recognize that learning about and adjusting
to your new sound processor is exciting but can also feel overwhelming.
This brochure will guide you through how to get started with your
new Cochlear™Baha®6 Max Sound Processor.
We are here to help you get the most out of your Baha 6 Max
Sound Processor and enjoy this exciting new adventure.
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Note: after you create
a user name and
password you can log
in to Cochlear apps.
After your clinician
registers your device
then you can log in to
your Cochlear Account
and make purchases
on the Online Store.
Step 1: Create a
Cochlear account
You can use this login for everything Cochlear—
Cochlear Family, the Baha®Smart App
and the online Cochlear Store. If you
are creating an account for the rst time,
you have two options:
• Download the Baha Smart App from
the Apple App Store®or Google Play®and
follow the prompts to create your account.
• Visit www.cochlear.com/us/family
to register
This is a two-step process. When you’ve
created an account, you’ll receive a
conrmation email. You can then return to
the app and log in. The app will guide you
through the steps of establishing a secure
connection between your sound processor
and the app.
Now that you’re logged in, you can use the
app to personalize your hearing experience!
Getting started

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11 golden rules
for handling your sound processor
Although your Baha Sound Processor is
designed to withstand everyday wear and tear,
here are some golden rules to keep in mind.
01 You can wear your sound processor all day long,
except when sleeping.
02 When taking part in activities where you could
lose your sound processor (e.g. contact sports),
either remove it or use the safety line provided.
03 Your sound processor is not waterproof.
Never wear it in the shower or when swimming.
In heavy rain, use an umbrella.
Step 2: Learn the basics
of your device
04 To avoid feedback (whistling), do not let
objects (e.g. hat, hairbrush, phone, glasses)
come in contact with the sound processor.
Also, ensure that the battery door is correctly
attached and closed and that the sound
processor sits in its correct position.
05 Clean the external casing of your sound
processor regularly with a sound processor
cleaning wipe, and clean the snap coupling
with the small sound processor brush.
06 When adjusting your sound processor,
make sure your hands are clean and avoid
getting the casing dirty.
07 When using hair products, always remove or
cover your sound processor to avoid damaging
the microphone or the casing.
08 Your sound processor cannot withstand
extreme temperatures. Never leave it on
the dashboard in your car in bright sunlight
or expose it to any other kind of extreme
temperature.
09 If visiting or living in an area with high humidity,
use a Dry Aid Kit (a bag or container that
contains crystals that absorb moisture from
your sound processor) to keep your sound
processor in good working order.
10 To store your sound processor safely after
use, remove the battery and place the sound
processor in its case (or a Dry Aid Kit).
11 When traveling, your sound processor
or implant may set oairport security metal
detectors. Make sure the wireless functionality
is turned o(ight mode) when boarding
a plane. Security control instruction cards
are included in the document pack.

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1Control button
2Microphone ports
3Indicator light
4Attachment hole for safety line
5Snap coupling
6Battery door
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Learn the basics of the
Baha®6 Max Sound Processor
Using your sound processor
To turn on your Baha 6 Max Sound Processor, close the battery door
completely. To turn oyour sound processor, gently open the battery door
until you feel the rst “click”.
Together with your hearing health professional, you will have selected
up to four pre-set programs, all suitable for dierent environments,
for your sound processor. To change programs, press and release the control
button once. If enabled, audio and visual signals will let you know which
program you have changed to. Repeat the step until you get conrmation
you are in the desired program.
Adjust volume with the Baha Smart App, your Android or Apple smart phone
or wireless devices.
In the user manual, you’ll nd more information about use, wear, audio
and visual indicators, troubleshooting and more.
Change batteries
Only use batteries supplied or recommended by Cochlear. Baha 6 Max
uses a 312 size type hearing aid battery (1.45 Volt zinc air, non-rechargeable).
To replace a battery, remove the sound processor from the head
and hold it with the front facing down. Gently open the battery door
until it’s completely open.
Remove the old battery and get a new battery from the packet. Peel away the
sticker on the + side and insert the new battery into the battery compartment
with the + side facing up. Gently close the battery door.
If you have the optional tamper-resistant battery door, you’ll need to insert
the tamper resistant tool or the tip of a pen in the small hole on the battery
door to unlock and turn othe device. Gently open the door. To lock and
turn on the device, gently close the battery door until it’s completely closed.
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Check out our helpful videos
on www.cochlear.com for tips
on using your new device!

Baha Softband
Baha®Start
Baha Start is our non-surgical bone conduction solution for
your child until they’re ready for an implantable solution. You
can also use Baha Start to try bone conduction hearing before
getting a bone conduction implant, or if you can’t have an
implant but can still benet from bone conduction hearing.
If you have a non-surgical bone conduction solution,
you either have a Softband or a SoundArc.
Baha SoundArc™
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Your quick guide to Baha®Softband
The Baha Softband is intended for test situations, for young children
and for long-term use for people who cannot have an implant
but can still benet from bone-conduction hearing amplication.
Wearing your Softband
The Softband is tted with one or two connector discs (C) with a built-in
safety release (B), designed to open if the Softband should catch on an
object. For the rst few weeks the Softband can be worn for shorter periods
of time until the wearer has become accustomed to it. To help avoid any
tenderness use the Baha SoftWear™Pad and vary the position of the disc
on the wearer’s head each day.
Step-by-step
1A d j u s t t h e l e n g t h o f t h e S o f t b a n d ( A ) .
2Attach the sound processor to the connector disc (C).
3P l a c e t h e S o f t b a n d o n t h e h e a d a n d a d j u s t i t t o  t c o m f o r t a b l y .
For best performance the disc should be placed at behind the ear
or a bony part of the skull (i.e. forehead).
4Turn the volume on the sound processor up slowly.
Replacing the Baha SoftWear™ Pad
Replace the pad when worn, damaged,
or dirt or moisture cannot be wiped o.
Step-by-step
1Remove the old pad from the connector disc,
and any adhesive residue left behind.
2Remove the cover sheet to expose
the adhesive surface.
3Attach the pad to the connector disc. Make sure
it is centered and covers the entire surface.
4R e m o v e t h e r e m a i n i n g c o v e r s h e e t f r o m t h e p a d .
Cleaning your Softband
Remove the sound processor and Baha SoftWear
Pad before washing or cleaning. Clean the Softband
by handwashing at 40°C (104°F) or cooler. Use a mild
soap but avoid fabric softeners. Do not tumble dry
or iron. The disc(s) can be cleaned with a small brush.
Never use any strong chemical solutions.
A
B
C
Softband features
ALength adjuster
BSafety release
CConnector disc
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3
4
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The Baha SoftWear Pad gently adapts to the contours of the skin,
increasing the contact area even more to provide better sound
transmission and further reduce pressure and peak pressure.1

A
B
C
D
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3
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Your quick guide to Baha®SoundArc™
The Baha®SoundArc™is an alternative to the Softband. It can be
used for test situations and for long-term use for adults and children.
Wearing your Baha SoundArc
The SoundArc is designed to sit above the ears and be worn behind the head,
with the Baha sound processor attached to the connector disc just behind
the ear. It can be used on one side or both by adding a connector disc.
Replacing the Baha SoftWear Pad
Replace the pad when worn, damaged,
or dirt or moisture cannot be wiped o.
Step-by-step
1Remove the old pad from the connector disc,
and any adhesive residue left behind.
2Remove the cover sheet to expose
the adhesive surface.
3Attach the pad to the connector disc. Make sure
it is centered and covers the entire surface.
3R e m o v e t h e r e m a i n i n g c o v e r s h e e t f r o m t h e p a d .
Cleaning
Remove the sound processor and Baha SoftWear Pad
before washing or cleaning. Clean the SoundArc
with a soft wipe. Clean the snap coupling with a small,
soft brush. Never use any strong chemical solutions.
SoundArc features
ASoft silicone tips and grips—provide a comfortable t
BSteel spring band—ts most shapes and sizes
CBaha SoftWear Pad
DConnector disc
For more support, visit
www.support.cochlear.com/us/en/home
Step-by-step
1Make sure the tips rest slightly in front of the
ears and the connector disc is placed above
and behind the ear.
2S l i d e t h e d i s c t o t h e p o s i t i o n s h o w n i n t h e i m a g e .
It should not wobble. Ensure the disc sits ush
against the skin. To avoid feedback, do not place
the disc too close to the ear.
3If the SoundArc falls backward, does not stay
on or there is a gap at the back of the head,
bend open at point A and inwards at B.
4Fit the SoundArc with any accessories (glasses,
etc.) in place, so they can be removed without
aecting the position of the SoundArc.
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A
B
B

Baha Attract
System
Abutment
Baha Connect
System
“With my Baha System, I nally
enjoy talking to people again.
My family and professional
life has improved, and most
importantly, my self-condence
has increased drastically.”
Anne – Baha System recipient
Baha®System
If you have gotten an implant, you either have a Baha Connect
System or a Baha Attract System. The Baha Connect System
has an abutment you snap your sound processor onto, and
the Baha Attract System has a magnetic connection between
implant and sound processor.
Abutment
“With my Baha System, I nally
enjoy talking to people again.
Magnetic
connection
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Your quick guide to Baha®Connect System
Cleaning
It is very important to clean the abutment area
thoroughly. Skin debris or other dirt in the abutment
can aect the sound quality and cause damage
to your sound processor.
First weeks after surgery
Once the dressing is removed, maintain good daily
hygiene at home to avoid redness or soreness. Wash
your hair carefully and use an alcohol-free cleaning
wipe to keep the skin clean.
Daily cleaning
After a few weeks, start cleaning the outside
of the abutment daily using mild soap and plenty
of warm water. An alcohol-free cleaning wipe should
be used to remove any debris around the base of
the abutment. Once clean, the area should be gently
dried with a clean towel or tissue. Any hair wrapped
around the abutment should be removed.
Weekly cleaning
The inside of the abutment should be cleaned
on a weekly basis, using alcohol-free cleaning
wipes to avoid damage of the sound processor.
Should you experience soreness or inammation,
or if the abutment feels loose, contact your
hearing care professional.
Wearing with Baha Connect
1Attaching your sound processor
Your Baha sound processor or actuator unit snaps
onto the abutment easily. Simply attach it at a slight
angle and tilt or rock it into place, taking care to keep
your hair out of the way. The tilt technique reduces
the pressure on the abutment and prevents any
discomfort. Make sure you never push the sound
processor or actuator unit straight in.
2Removing your sound processor
To remove the sound processor or actuator unit,
lift your hair, slide a ngertip under it, and gently
tilt it until it snaps o. Never pull it straight out.
3Protecting your abutment
Whenever you are not wearing your Baha sound
processor, you can protect the abutment using the
press-on abutment cover provided with your sound
processor. Wear it when sleeping, during rough
contact sports, or when having hair treatments.
Just like your teeth, the area around
your abutment needs daily care.
1
2
3
Never push the sound
processor or actuator
unit straight in.

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Your quick guide to Baha®Attract System
Wearing with Baha Attract
Connecting sound processor to magnet
1Hold the magnet with one hand, or place it
on a at surface.
2Hold the sound processor or actuator unit with
the buttons positioned upwards, tilt it and gently
snap it into the magnet.
3If applicable, attach the Baha Safety Line
to the sound processor.
Placing on your head
4Make sure that the arrow on the magnet is
pointing upwards and then place the magnet
and sound processor over the implant behind
your ear. Also, make sure the sound processor
is pointing upwards for optimal directional
microphone placement.
5For optimal retention, make sure there is not
too much hair underneath the magnet when
placing it over the implant.
6If applicable, attach the Baha Safety Line
to your clothing.
Removing your sound processor
7Grasp the sound processor or actuator unit
with the magnet still attached, and gently pull
it away from your head.
8To remove the sound processor from the magnet,
place one nger under the sound processor
and gently tilt until it releases.
Replacing the Cochlear™ SoftWear™ Pad
Replace the pad regularly for comfort, or when worn,
damaged, or dirt or moisture cannot be wiped o.
Step-by-step
1Remove the old pad from the magnet,
and any adhesive residue left behind.
2Remove the cover sheet to expose
the adhesive surface.
3Attach the pad to the magnet. Make sure
it is centered and covers the entire surface.
4Remove the remaining cover sheet from the pad.
If you experience a gradual deterioration in wearing
comfort, change the Baha SoftWear Pad. If this does
not help, contact your hearing care professional.
Cleaning
Remove the sound processor and Cochlear™
SoftWear™Pad before washing or cleaning. Keep
your magnet clean by using a soft wipe. Do not use
running water. Clean the snap coupling with a small,
soft brush. Never use any strong chemical solutions.
Easing into wear time
When you rst start wearing your sound
processor with Baha Attract, gradually
increase the length of wear time to allow your skin
to adapt to the pressure. If any irritation is noted,
remove the magnet to let the skin rest for a while.
If discomfort or skin irritation persist, contact
your hearing care professional.
It may be easier
to turn the processor
on before placing
it behind your ear.
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The Cochlear Family program provides resources and tools to help you
throughout your hearing journey. It is the main resource for your personal
equipment information, hearing therapy tools and many other support materials.
After Cochlear Account registration and your clinician registers your device,
you are a member of Cochlear Family with access to all the resources
Cochlear oers.
Cochlear Family benets
myCochlear™: personalized webpages with your
equipment and warranty information.
Service plans: see the status of your warranty
and protect your investment.
Cochlear Family Newsletter: distributed via email monthly
and includes resources, tips and stories from recipients.
Exclusive promotions: learn about exclusive promotions
before anyone else.
Cochlear Online Store: visit the store 24/7 by logging in
to purchase accessories, maintenance items and more!
Create a card: create your own personalized
Cochlear Family card to carry with you that includes
TSA travel and MRI information.
Cochlear Celebration: join the premier Cochlear Family event
where recipients and families from across the country gather
for connection, fun, education and a party!
Step 3: Learn about Cochlear
Family support and resources
Access the resources
available to you by visiting
www.cochlear.com/us/family

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Take your hearing
to the next level

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The safety line should
always be used when
a sound processor
is worn by children.
Safety line
Designed for
everyday adventures
If you’re planning to travel, make sure you
plan ahead. Make a list of what you need to
pack to ensure you don’t forget any of your
sound processor essentials:
□Remember to bring extra batteries.
□Take a soft cloth for cleaning.
□Bring your case to keep your
sound processor safe.
□Airport security scanners will not damage your
sound processor, and, in most cases, you will not
need to remove your sound processor. When
traveling, your Baha sound processor or implant
may set oairport security metal detectors.
Make sure the wireless functionality is turned
o(ight mode) when boarding a plane.
□Bring your Security Control instruction cards.
You can show these to security personnel if they
have questions about your sound processor.
□For physical activities, remember your Safety Line.
□Bring a Dry Aid Kit if you’re traveling
to a humid area.

Go to App Store or Google Play to
download the app and follow the
prompts to create an account.
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Everyday connections
can make a big dierence.
Enjoy your favorite movies, audiobooks, music or
videos calls from your friends and family, with audio
streamed directly from compatible Android™and
Apple®devices to your sound processor.
With the Baha®Smart App, you can...
• Change programs on your sound processor
and activate wireless streaming.
• Adjust the volume on your sound processor
and Cochlear True Wireless™Devices.
• Locate your misplaced sound processor.
• View sound processor status and usage.

Share the experience
Family members and friends can “share the experience”
of bone conduction hearing. If you are a parent, teacher or
caregiver you may want to test whether the sound processor
is working properly.
Two ways to listen to a sound processor:
• Connect the sound processor or actuator unit
to the Baha Softband. Put the Softband on
your head, turn the volume up, put your ngers
in your ears and listen.
• Snap the sound processor or actuator unit onto
a test rod, turn the volume up, hold the rod against
the skull bone behind your ear, put your ngers
in your ears and listen.
To test if a sound processor is working:
Snap the sound processor or actuator unit onto
a test rod, hold the test rod between your ngers,
and speak gently into the microphone. If you can
feel the vibrations in the rod it is working properly.
Make sure the sound processor is not touching
anything other than the connector to prevent
feedback from occurring.
Test rod
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Wireless Mini Microphone 2+
Clip the Wireless Mini Microphone
on to your friend or colleague so you
can hear more clearly when eating
in a noisy restaurant or in a
presentation at work. The Mini
Microphone can also help your child
hear the teacher in school.2,3
Wireless TV Streamer
Enjoy watching TV at a sound level
that is comfortable for everyone.
Take your hearing to the next level
The Baha®6 Max is FM compatible and can connect
with Cochlear True Wireless™accessories to make hearing
easier in noisy situations.

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Cochlear services
and support

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Cochlear is with you at every step of your hearing
journey. We oer services to help support you
and enrich every moment life has to oer.
Device support and troubleshooting – if you need device support
related to your sound processor, Smart App or accessories, visit Device
Support to view a library of helpful videos and tools. If you are experiencing
diculties with your sound processor, many issues can be xed using our
troubleshooting resources. If the troubleshooting tips do not resolve your
issue and your sound processor is under warranty, you are able to place
an online service request.
https://support.cochlear.com/us/en/home
Chapter meetings – provide a rich community with ongoing education
and support for recipients—from initial activation and beyond.
www.cochlear.us/chaptermeetings
Hear Always – Reduce time spent “oair” with expedited service
for your sound processor.
Hear & Now – follow our blog with stories and resources
especially for recipients.
www.hearandnow.cochlearamericas.com
Find a Clinic – instantly nd clinics near you that provide hearing
implants and request an appointment right from the site.
www.cochlear.com/us/en/connect/nd-a-clinic
Reimbursement and insurance services – learn more
about our direct insurance billing services.
www.cochlear.com/us/insurancesupport
Service plan – Protect your investment and take comfort
in knowing replacement parts and repairs are covered
after your original warranty ends.
Social media – follow us for current information,
inspirational stories and more.

Troubleshooting
If you experience physical problems or any diculty using
your sound processor, follow the guidelines listed in this chart.
If this fails to help, please contact your hearing care center
for further assistance. For more detailed troubleshooting,
please refer to your User Manual.
* Applicable to the Baha Attract System only
Model:
Serial number(s):
My hearing care center:
Clinic:
Contact details:
My device details
Problem Cause Possible Solution
No sound /
weak sound
Weak or dead battery. Replace / recharge battery.
Volume too low. Turn up volume.
Feedback
(whistling)
Hat, glasses or other
object in contact with
sound processor.
Check that the sound processor
is not touching anything.
Relocate or remove the object.
Battery door in
wrong position.
Correct the position and close
battery door.
The sound processors
settings are not
optimal.
Contact your hearing care
professional to program
your sound processor
in an optimal way.
Sound is
distorted or
intermittent
Too high volume. Decrease volume.
Weak battery. Replace / recharge battery.
Sound
processor
does not work
Sound processor
is not turned on.
Turn on sound processor.
Battery door is not
completely closed.
Make sure to insert the battery
the correct way and gently close
the battery door completely.
Dead battery. Replace / recharge battery.
Battery inserted
wrong way.
Make sure battery is inserted
correctly.
Audio accessory
program active and no
accessory connected.
Check program setting.
Sound
processor
repeatedly
falls o*
Magnet is too weak. Contact your hearing care
professional.
Persistent skin
irritation*
Magnet is too strong. Contact your hearing care
professional.
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