Comdial DXP Impact User manual

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DXP, DXP Plus, and FX Series
Digital Communications System
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MNO
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#0*
SPEAKER
MESSAGE
TRNS/CONF
HOLD
MUTE
TAP
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MUTESHIFT
SPEAKER
INTERCOM
TRNS/CNF
TAP
HOLD
OPER
TUVPRS WXY
DEFABCQZ
MNOJKLGHI
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Non-LCD Telephone Reference Manual
MUTE
SHIFT
SPEAKER
INTERCOM
TRNS/CNF
TAPHOLD
OPER
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CERTIFIEDCERTIFIED
ISO 9001
Accredited by the Dutch Council
for Accreditation for certification
and registration activities.
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Comdial's Quality Management System Is
Certified To The ISO 9001 Standard.
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ANSI-RAB
This user’s guide applies to the following system and
telephone models:
System Models:
•DXP systems with software 12A and later.
•DXP Plus systems with software 12A and later.
•FX Series with software 12A and later.
Telephone Models:
•Impact 8124S-** Rev. A and later.
•Impact 8112S-** Rev. A and later.
•Impact 8112N-** Rev. A and later.
•Impact SCS 8212S-** Rev. A and later.
•Impact SCS 8212N-** Rev. A and later.
Contact your Comdial dealer for updates of this as well as
other Comdial publications.
Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.



2/12/97
* Tri-Level Compression
is a registered trademark
of ACS Wireless, Inc.

Contents
1Introducing The Telephone ........................... 1–1
1.1 UsingThisGuide ............................... 1–1
1.2 Overview...................................... 1–2
1.3 Using Your Speakerphone......................... 1–4
1.4 Knowing Your Telephone’s Functions ............... 1–8
1.5 UnderstandingWhatTheLightsMean.............. 1–10
1.6 AdjustingTheTelephonePedestal................. 1–12
2AnsweringCalls..................................... 2–1
2.1 AnsweringOutsideCalls ......................... 2–1
2.2 AnsweringIntercomCalls ........................ 2–1
2.3 AnsweringCallsAtMonitoredStations.............. 2–2
2.4 Answering Night Transferred Calls ................. 2–3
2.5 MakingACallPick-Up........................... 2–4
2.6 Responding To A Subdued Off-Hook
Voice Announcement............................. 2–5
3MakingCalls....................................... 3–1
3.1 MakingCalls................................... 3–1
3.2 DialingAutomatically............................ 3–1
3.3 DialingManually ............................... 3–3
3.4 RedialingAPreviouslyDialedNumber.............. 3–3
3.5 UsingLineGroups.............................. 3–5
3.6 WaitingForALine(Queuing)..................... 3–6
3.7 MakingIntercomCalls........................... 3–6
3.8 Camping On At A Busy Station And Waiting
ForAnAutomaticCallback........................ 3–8
3.9 Camping On At An Idle Station And Waiting
ForAnAutomaticCallback........................ 3–9
3.10 Camping On At A Busy Station And Waiting
ForAnAnswer(CallWaiting) .................... 3–10
3.11 Overriding A Call Or A Do Not Disturb
Condition At Another Telephone .................. 3–11
3.12 Making A Subdued Off-Hook
Voice Announcement............................ 3–12
GCA70–249 Contents
Contents – 1

4PlacingCallsOnHold................................ 4–1
4.1 HoldingCalls................................... 4–1
4.2 HandlingHoldRecalls........................... 4–3
4.3 ParkingCalls................................... 4–4
4.4 HandlingParkRecalls............................ 4–5
5TransferringCalls................................... 5–1
5.1 TransferringCalls—Screened...................... 5–1
5.2 TransferringCalls—Unscreened ................... 5–2
5.3 MakingAHotTransfer........................... 5–3
5.4 TransferringCallsUsingQuickTransfer............. 5–4
6ConferencingCalls.................................. 6–1
6.1 ConferencingTelephonesTogether.................. 6–1
7Using The Other Telephone Features................... 7–1
7.1 Blocking Voice Announce Calls .................... 7–1
7.2 DivertingIncomingCallsToAnotherStation ......... 7–2
7.3 EnteringAccountCodes.......................... 7–3
7.4 EnteringAuthorizationCodes...................... 7–4
7.5 ForwardingCalls................................ 7–5
7.6 Listening To A Call Over The Telephone
Speaker(GroupListening)........................ 7–6
7.7 Making A Call Non-Private
(Privacy Release)................................ 7–6
7.8 Monitoring A Conversation Between
Two Telephones (Service Observing)................ 7–7
7.9 Muting Your Telephone........................... 7–7
7.10 Sending A Paging Announcement .................. 7–8
7.11 Setting A Do Not Disturb Condition
AtYourStation................................. 7–9
7.12 Setting The Volume Control ...................... 7–10
7.13 Setting Your Personal Ringing Tones ............... 7–12
7.14 Switching The Dialing
ModeBetweenPulseAndTone................... 7–13
7.15 Using Background Music ........................ 7–13
7.16 Using Direct Inward System Access (DISA) ......... 7–14
Contents GCA70–249
2–Contents

7.17 Using The Tracker Paging System ................. 7–17
7.18 Using E and M Tie Lines ........................ 7–19
7.19 Mark Problem Line............................. 7–22
7.20 Using The IMIST Module........................ 7–23
8Sending And Receiving Non-Verbal Messages ........... 8–1
8.1 LightingTheMessageWaitingLight................ 8–1
8.2 Sending Messages To LCD Speakerphones ........... 8–3
8.3 Sending Response Messages....................... 8–6
9ProgrammingYourTelephone........................ 9–1
9.1 ProgrammingForSpeedDialing................... 9–1
9.2 StoringSpeedDialNumbers ...................... 9–3
9.3 StoringDSSNumbers............................ 9–4
9.4 StoringTheFeatureButtons....................... 9–5
9.5 StoringTheResponseMessageButton .............. 9–7
10 Operating Your Telephone With A DSS/BLF Console . . . 10–1
10.1 Operating Your Telephone With A DSS/BLF Console. . 10–1
11Troubleshooting Your Telephone ..................... 11–1
Index ............................................. Index–1
QuickReferenceGuide.....................QuickReference–1
GCA70–249 Contents
Contents – 3

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IntroducingTheTelephone
1.1 Using This Guide
This user’s guide describes your Comdial Impact telephone and tells you
how to use it.
The sections in this introductory chapter help you become familiar with
your telephone’s controls and indicators. The remaining sections are
titled as follows:
1.2 Overview
1.3 Using Your Speakerphone
1.4 Knowing Your Telephone’s Functions
1.5 Understanding What The Lights Mean
The operation chapters define often-used features and provide
instructions for their use. These chapters are titled as follows:
2 Answering Calls
3MakingCalls
4 Placing Calls On Hold
5 Transferring Calls
6 Conferencing Calls
The special-purpose features of the telephone are grouped into one
chapter:
7 Using The Other Telephone Features
Your telephone provides several non-verbal ways to communicate using
lights and indicators. The descriptions of these methods are provided in a
separate chapter:
8 Sending And Receiving Non-Verbal Messages
1
GCA70–249 Introducing The Telephone
Non-LCD Reference Manual 1 – 1

You can program many of the buttons on your telephone to enhance the
unit’s versatility and usability. These programming instructions are found
in the following chapter:
9 Programming Your Telephone
For your convenience, a troubleshooting chart is provided in the
following chapter:
10 Troubleshooting Your Telephone
There is a Quick Reference chart in the following chapter:
Appendix A Quick Reference Guide
Introducing The Telephone GCA70–249
1 – 2 Non-LCD Reference Manual

1.2 Overview
This user’s guide covers five different telephone models. The overall
operation of each telephone is very similar, but there are several
differences between the telephones:
•The 8112N and 8212N do not have speakerphone capability.
Therefore, you must lift the handset to perform any telephone
functions (making calls, answering calls, programming your
telephone, etc.).
•The 8112N and 8212N telephones cannot use the Group Listen
feature.
•The 8112N and 8212N telephones cannot use the Background Music
feature.
•The 8112N does not have any LEDs beside its programmable
buttons and, therefore, does not provide status indications for these
buttons.
•The 8112N does not have a MUTE key.
•The 8112N does not have a handset volume control.
•The IMIST module will only work with the 8212S and 8212N
telephones.
•The 8124S and 8112S telephones have a rocker-switch style volume
control instead of separate VOLUME UP and VOLUME DOWN
buttons.
•Message waiting lights:
–on the 8124S and 8112S telephones, the message waiting light is
above the HOLD button,
–on the 8112N, the message waiting light is above the numeric
keypad,
–on the 8212S and 8212N, there is a dedicated message button with
an associated light beside it.
•Only the 8212S and 8212N support the ICVOL handset with
independent volume control.
GCA70–249 Introducing The Telephone
Non-LCD Reference Manual 1 – 3

1.3 Using Your Speakerphone
On the speakerphone-equipped models (8124S-**, 8112S-**, and
8212S-**) the microphone and loudspeaker are farther away from you
than when you use a handset. Both the signal from the loudspeaker and
the signal to the microphone must be strengthened. When microphones
and loudspeakers are close together (such as in a speakerphone),
additional amplification typically generates a ringing sound (public
address systems do this if the volume is too high or the microphone is
too close to a loudspeaker).
Your speakerphone’s sound-activated switches allow either the
microphone or the loudspeaker to be on at a given time. This means that
sounds travel in only one direction at a particular moment.
Introducing The Telephone GCA70–249
1 – 4 Non-LCD Reference Manual

Speakerphone User Guidelines
•Both parties cannot talk at the same time. You must wait for silence
out of your loudspeaker before talking. You must stop talking to hear
the other party.
•Background noise may prevent the sound-activated switches from
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
and other equipment.
•Speak slightly louder than normal and with a clear, authoritative
tone. For the microphone to best detect your voice, speak within
three feet of it and face the telephone.
•Raising the volume of the loudspeaker makes it easier for the
sound-activated switches in your telephone to select the distant
party’s voice. Lowering the volume of the loudspeaker makes it
easier for the switches to select your voice.
•Since the system takes several seconds to provide the best switching,
constant sound patterns—such as elongating your words and playing
externally-supplied music—may prevent the sound-activated
switches from operating properly.
•Place the telephone on a hard surface and away from table edges. Do
not place the telephone in corners or enclosures. Do not let
obstructions come between you and the microphone. Rooms with
hard, flat surfaces that reflect sound may affect the sound-activated
switches.
•If you are using a handset and the other party is using a
speakerphone, avoid breathing heavily into your microphone. Avoid
other sounds that may affect the distant telephone’s sound-activated
switches.
•In some situations, such as when either you or the distant party are in
a noisy environment, you may have to lift your handset to ensure a
clear conversation.
•When both you and the distant party use speakerphones, the
sound-activated switches can occasionally detect both voices
simultaneously, thus blocking out both voices.
GCA70–249 Introducing The Telephone
Non-LCD Reference Manual 1 – 5

2
ABC
13
DEF
6
MNO
5
JKL
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GHI
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PRS
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TUV
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W Y
#0*
SPEAKER
MESSAGE
TRNS/CONF
HOLD
MUTE
TAP
R
Message Button*
TAP Button*
Transfer/Conference Button*
Speaker Button*
Mute Button*
Hold Button*
Dialpad*
Line Buttons,
DSS/BLF Buttons
Programmable Buttons
Telephone Speaker
Handset
Volume Down
SCS001
Volume Up
Microphone Opening
Intercom Button*
*NOTE: These are default button locations.
Your system installer may have reprogrammed
these buttons to better suit your needs.
8212S Speakerphone
2
ABC
13
DEF
6
MNO
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JKL
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GHI
7
PRS 8 TUV 9 W Y
#0*
SPEAKER
MESSAGE
TRNS/CONF
HOLD
MUTE
TAP
R
Message Button*
TAP Button*
Transfer/Conference Button*
Mute Button*
Hold Button*
Dialpad*
Line Buttons,
DSS/BLF Buttons
Programmable Buttons
Handset
Volume Down
SCS002
Volume Up
Intercom Button*
*NOTE: These are default button locations.
Your system installer may have reprogrammed
these buttons to better suit your needs.
8212N Telephone
Introducing The Telephone GCA70–249
1 – 6 Non-LCD Reference Manual

imp001
Speaker
Dialpad
MUTE
SHIFT
SPEAKER
INTERC OM
TRNS/CNF
TAPHOLD
OPER
TUVPRS WXY
DEFABCQZ
MNO
JKL
GHI
0
879
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#
6
5
4
R
Transfer/
Conference
Button
Message
Waiting
Light
Hold Button
TAP Button Intercom
Button
Speaker Button
Mute Button
Shift Button
Volume Down
Line Buttons,
DSS/BLF Buttons,
Programmable Buttons
Handset
Microphone
Opening
Volume Up
Connectors On Bottom Of Telephone
Line Cord Handset
!
8112S Speakerphone
12 3
4
78
0#
9
56
QZ ABC DEF
MNO
WXY
GHI
PRS TUV
OPER
JKL
TRNS/CNF
HOLD
TAP
INTERCOM
R
Dialpad
Line Buttons,
DSS Buttons,
Programmable Buttons
Transfer/
Conference
Button
Hold Button
TAP Button
Intercom Button
IMP002
Handset
8112N Telephone
Message
Waiting
Light
MUTESHIFT
SPEAKER
INTERCOM
TRNS/CNF
TAP
HOLD
OPER
TUVPRS WXY
DEFABCQZ
MNOJKLGHI
0
879
321
#
654
INL001
R
Line Buttons,
DSS/BLF Buttons,
Programmable Buttons
Hold Button TAP Button Intercom
Button Speaker
Button
Mute Button
Dialpad
Speaker
Transfer/
Conference
Button
Shift Button
Volume Down
Handset
Microphone
Opening
Volume Up
Connectors On Bottom Of Telephone
Line Cord Handset
!
8124S Speakerphone
GCA70–249 Introducing The Telephone
Non-LCD Reference Manual 1 – 7

1.4 KnowingYourTelephone’s Functions
Your telephone provides many versatile features for your use. These
features are explained in terms of what they allow you to do. Refer to
section 1.5 Understanding What The Lights Mean for information about
the lights associated with your telephone’s buttons.
Hold Button
•Places a line or intercom call on hold.
•Stores pauses in number sequences during programming.
Intercom Button
•Selects an intercom path.
•Allows you to initiate many of the telephone’s features.
Message-Waiting Light
•Indicates that a message awaits pick up.
Microphone Opening
•Allows hands-free operation of speakerphone (not available on 8112N
and 8212N).
Mute Button
•Keeps the person on the line from hearing your conversation (not
available on 8112N).
Programmable Buttons
•Allow you to store numbers for automatic dialing functions.
•Allow you to store telephone extension numbers for Direct Station
Selection (DSS).
•Indicate which lines are either in use, ringing, or on hold.
Shift Button
•Allows you to enter a second tier for storing and/or automatically
dialing speed dial numbers. That is, you can store two speed dial
numbers at every programmable button location—one in the regular
tier and one in the second tier. You activate the shift function by
Introducing The Telephone GCA70–249
1 – 8 Non-LCD Reference Manual

pressing this button and turning the shift light on before storing or
automatically dialing a speed dial number from the second tier.
Speaker (not available on 8112N and 8212N)
•Sounds distant party’s voice.
•Sounds ringing and call-in-progress tones.
Speaker Button (not available on 8112N and 8212N)
•Turns your speaker on or off.
•Disconnects a call when you are on a handsfree call.
•Ends or cancels programming.
TAP Button
•Recalls dial tone or generates a hookflash.
•Retrieves held calls or last call placed on hold.
Transfer/Conference Button
•Transfers calls.
•Sets up conference calls.
Volume Control
•Regulates the volume of the ringer, speaker, handset, headset,
background music, and group listening mode.
GCA70–249 Introducing The Telephone
Non-LCD Reference Manual 1 – 9

1.5 Understanding What The Lights Mean
The lights (LEDs) on your telephone indicate the status of lines, features,
and intercoms.
Next to a Direct Station Select (DSS) button:
Steady red = station is in use.
Flashing red = station is receiving a call.
Winking red = message-waiting light set for you by station associated
with that DSS button.
Next to a line button:
Steady green = this is your line, either on-hook (in a handsfree mode)
or off-hook, when the line is active.
Steady red = another station is using this line.
Flashingred=acalliscominginonthisline.
Flashing orange = this line will be answered when you lift the handset.
Winking green = your line is on hold.
Winking red = the call has been placed on hold by another station.
Fluttering orange = your line has recalled from hold.
Fluttering red = the line put on hold by another station has recalled.
Next to a fixed feature or programmable feature button:
Steady red = the feature is on.
Steady off = the feature is off.
Next to an intercom button:
Steady green with a quick flash = you are using your intercom.
Winking red = a message is set on your telephone for others to receive
when calling.
Flashing orange = someone is calling your extension or a call is being
transferred to you.
Above the HOLD button:
Fast flashing red = message awaits pick up.
Winking green = a line is on hold at your station.
Above the SPEAKER button:
On steady (with the telephone on hook and busy) = speakerphone mode
is active.
Introducing The Telephone GCA70–249
1–10 Non-LCDReferenceManual

On steady (with telephone on hook and idle) = background music is
turned on.
Flashing = feature programming is in progress.
Above the MUTE button:
On steady = called party cannot hear your conversation.
Above the SHIFT button:
On steady = shift mode is activated to allow access to second level
speed dial numbers programmed at DSS button locations.
GCA70–249 Introducing The Telephone
Non-LCD Reference Manual 1 – 11

1.6 AdjustingTheTelephone Pedestal
(Models 8212S and 8212N only)
Your telephone has an adjustable pedestal to allow you to select the most
comfortable viewing angle. When you receive the telephone, the pedestal
is in its lowest position—flush against the pedestal.
•To adjust the pedestal,
1. Grasp the rear of the pedestal base firmly with one hand while
lifting the rear portion of the telephone upward with your other
hand
2. While pivoting the telephone upward with one hand, pivot the
telephone supporting arms upward with your other hand while
feeling for the notches under the telephone. Notice there are
three sets of notches under the telephone corresponding to the
three positions available.
3. When the telephone is at the desired height, find the closest
pair of notches and place the supporting arms in the notches.
Press down slightly on the telephone until you feel the support-
ingarmssnapintoplace.
Telephone
Pedestal Base
Supporting Arm
PED01
First Notch
Second Notch
Third Notch
(For Highest Position)
Introducing The Telephone GCA70–249
1–12 Non-LCDReferenceManual

Answering Calls
2.1 Answering Outside Calls
A call that rings on an outside line will sound long, single-tone bursts
and will light the line status light. If the installer enabled ringing line
preference at your station, an orange light flashes next to the line that
your station will answer when you lift the handset; a red light will flash
for any other ringing line.
•When you hear outside ringing and observe a flashing light,
answer the call as follows:
1. Lift handset or press line button and speak toward telephone if
light is orange,
—OR—
press button of ringing line if flashing light is red, and speak
toward the telephone (lift handset if privacy is desired).
2.2 Answering Intercom Calls
An intercom call is one that is made from one system telephone to
another. An intercom party can voice-announce through your speaker
instead of ringing your telephone, or an intercom party can ring your
telephone (intercom ringing sounds two short ring bursts).
You can block voice-announce calls if you wish. See the discussion titled
Blocking Voice Announce Calls for details.
•When you hear intercom ringing followed by a caller’s voice,
1. Speak toward the telephone to answer, or lift handset if privacy is
desired.
•When you hear intercom ringing (two short ring bursts),
1. Press INTERCOM and speak toward telephone; lift handset if
privacy is desired.
2
GCA70–249 Answering Calls
Non-LCD Reference Manual 2 – 1

2.3 Answering Calls At Monitored Stations
Your telephone may have the personal intercom number of another
telephone appearing at a button location. You can use the light associated
with this button to monitor the status of that telephone, and you can press
the button to make a call to that telephone if you wish. The associated
light is known as the Busy Lamp Field (BLF) light, and the button is
known as the Direct Station Select (DSS) button.
If the installer arranged for your telephone to have the station monitoring
feature, the BLF light shows activity status at the monitored telephone.
Also, your telephone may include a DSS STATUS button. If it does, you
can use it to switch from monitoring all telephone activity to just
monitoring its personal intercom activity.
•To monitor another telephone,
1. Observe the BLF light indications next to the personal intercom
appearance (DSS) button:
Off = idle
Flashing = ringing
On = busy or on hold
NOTE: If you do not have the station monitoring feature, the BLF
light shows just the following information: Off = idle,
On = busy.
•To call an idle monitored station or to answer one that is ringing,
1. Note the BLF light condition.
2. Press assigned DSS button.
3. Lift the handset to talk.
NOTE: If you place this call on hold or if you transfer it to another
telephone, the BLF light flashes a hold signal. You can retrieve
thecallbypressingTAP.
Answering Calls GCA70–249
2 – 2 Non-LCD Reference Manual