Comdial DXP Impact User manual

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Non-LCD Telephone Reference Manual
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CERTIFIEDCERTIFIED
ISO 9001
Accredited by the Dutch Council
for Accreditation for certification
and registration activities.
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Comdial's Quality Management System Is
Certified To The ISO 9001 Standard.
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ANSI-RAB
This user’s guide applies to the following system and
telephone models:
System Models:
•DXP systems with software 12A and later.
•DXP Plus systems with software 12A and later.
•FX Series with software 12A and later.
Telephone Models:
•Impact 8124S-** Rev. A and later.
•Impact 8112S-** Rev. A and later.
•Impact 8112N-** Rev. A and later.
•Impact SCS 8212S-** Rev. A and later.
•Impact SCS 8212N-** Rev. A and later.
Contact your Comdial dealer for updates of this as well as
other Comdial publications.
Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.



2/12/97
* Tri-Level Compression
is a registered trademark
of ACS Wireless, Inc.

Contents
1Introducing The Telephone ........................... 1–1
1.1 UsingThisGuide ............................... 1–1
1.2 Overview...................................... 1–2
1.3 Using Your Speakerphone......................... 1–4
1.4 Knowing Your Telephone’s Functions ............... 1–8
1.5 UnderstandingWhatTheLightsMean.............. 1–10
1.6 AdjustingTheTelephonePedestal................. 1–12
2AnsweringCalls..................................... 2–1
2.1 AnsweringOutsideCalls ......................... 2–1
2.2 AnsweringIntercomCalls ........................ 2–1
2.3 AnsweringCallsAtMonitoredStations.............. 2–2
2.4 Answering Night Transferred Calls ................. 2–3
2.5 MakingACallPick-Up........................... 2–4
2.6 Responding To A Subdued Off-Hook
Voice Announcement............................. 2–5
3MakingCalls....................................... 3–1
3.1 MakingCalls................................... 3–1
3.2 DialingAutomatically............................ 3–1
3.3 DialingManually ............................... 3–3
3.4 RedialingAPreviouslyDialedNumber.............. 3–3
3.5 UsingLineGroups.............................. 3–5
3.6 WaitingForALine(Queuing)..................... 3–6
3.7 MakingIntercomCalls........................... 3–6
3.8 Camping On At A Busy Station And Waiting
ForAnAutomaticCallback........................ 3–8
3.9 Camping On At An Idle Station And Waiting
ForAnAutomaticCallback........................ 3–9
3.10 Camping On At A Busy Station And Waiting
ForAnAnswer(CallWaiting) .................... 3–10
3.11 Overriding A Call Or A Do Not Disturb
Condition At Another Telephone .................. 3–11
3.12 Making A Subdued Off-Hook
Voice Announcement............................ 3–12
GCA70–249 Contents
Contents – 1

4PlacingCallsOnHold................................ 4–1
4.1 HoldingCalls................................... 4–1
4.2 HandlingHoldRecalls........................... 4–3
4.3 ParkingCalls................................... 4–4
4.4 HandlingParkRecalls............................ 4–5
5TransferringCalls................................... 5–1
5.1 TransferringCalls—Screened...................... 5–1
5.2 TransferringCalls—Unscreened ................... 5–2
5.3 MakingAHotTransfer........................... 5–3
5.4 TransferringCallsUsingQuickTransfer............. 5–4
6ConferencingCalls.................................. 6–1
6.1 ConferencingTelephonesTogether.................. 6–1
7Using The Other Telephone Features................... 7–1
7.1 Blocking Voice Announce Calls .................... 7–1
7.2 DivertingIncomingCallsToAnotherStation ......... 7–2
7.3 EnteringAccountCodes.......................... 7–3
7.4 EnteringAuthorizationCodes...................... 7–4
7.5 ForwardingCalls................................ 7–5
7.6 Listening To A Call Over The Telephone
Speaker(GroupListening)........................ 7–6
7.7 Making A Call Non-Private
(Privacy Release)................................ 7–6
7.8 Monitoring A Conversation Between
Two Telephones (Service Observing)................ 7–7
7.9 Muting Your Telephone........................... 7–7
7.10 Sending A Paging Announcement .................. 7–8
7.11 Setting A Do Not Disturb Condition
AtYourStation................................. 7–9
7.12 Setting The Volume Control ...................... 7–10
7.13 Setting Your Personal Ringing Tones ............... 7–12
7.14 Switching The Dialing
ModeBetweenPulseAndTone................... 7–13
7.15 Using Background Music ........................ 7–13
7.16 Using Direct Inward System Access (DISA) ......... 7–14
Contents GCA70–249
2–Contents

7.17 Using The Tracker Paging System ................. 7–17
7.18 Using E and M Tie Lines ........................ 7–19
7.19 Mark Problem Line............................. 7–22
7.20 Using The IMIST Module........................ 7–23
8Sending And Receiving Non-Verbal Messages ........... 8–1
8.1 LightingTheMessageWaitingLight................ 8–1
8.2 Sending Messages To LCD Speakerphones ........... 8–3
8.3 Sending Response Messages....................... 8–6
9ProgrammingYourTelephone........................ 9–1
9.1 ProgrammingForSpeedDialing................... 9–1
9.2 StoringSpeedDialNumbers ...................... 9–3
9.3 StoringDSSNumbers............................ 9–4
9.4 StoringTheFeatureButtons....................... 9–5
9.5 StoringTheResponseMessageButton .............. 9–7
10 Operating Your Telephone With A DSS/BLF Console . . . 10–1
10.1 Operating Your Telephone With A DSS/BLF Console. . 10–1
11Troubleshooting Your Telephone ..................... 11–1
Index ............................................. Index–1
QuickReferenceGuide.....................QuickReference–1
GCA70–249 Contents
Contents – 3

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IntroducingTheTelephone
1.1 Using This Guide
This user’s guide describes your Comdial Impact telephone and tells you
how to use it.
The sections in this introductory chapter help you become familiar with
your telephone’s controls and indicators. The remaining sections are
titled as follows:
1.2 Overview
1.3 Using Your Speakerphone
1.4 Knowing Your Telephone’s Functions
1.5 Understanding What The Lights Mean
The operation chapters define often-used features and provide
instructions for their use. These chapters are titled as follows:
2 Answering Calls
3MakingCalls
4 Placing Calls On Hold
5 Transferring Calls
6 Conferencing Calls
The special-purpose features of the telephone are grouped into one
chapter:
7 Using The Other Telephone Features
Your telephone provides several non-verbal ways to communicate using
lights and indicators. The descriptions of these methods are provided in a
separate chapter:
8 Sending And Receiving Non-Verbal Messages
1
GCA70–249 Introducing The Telephone
Non-LCD Reference Manual 1 – 1

You can program many of the buttons on your telephone to enhance the
unit’s versatility and usability. These programming instructions are found
in the following chapter:
9 Programming Your Telephone
For your convenience, a troubleshooting chart is provided in the
following chapter:
10 Troubleshooting Your Telephone
There is a Quick Reference chart in the following chapter:
Appendix A Quick Reference Guide
Introducing The Telephone GCA70–249
1 – 2 Non-LCD Reference Manual

1.2 Overview
This user’s guide covers five different telephone models. The overall
operation of each telephone is very similar, but there are several
differences between the telephones:
•The 8112N and 8212N do not have speakerphone capability.
Therefore, you must lift the handset to perform any telephone
functions (making calls, answering calls, programming your
telephone, etc.).
•The 8112N and 8212N telephones cannot use the Group Listen
feature.
•The 8112N and 8212N telephones cannot use the Background Music
feature.
•The 8112N does not have any LEDs beside its programmable
buttons and, therefore, does not provide status indications for these
buttons.
•The 8112N does not have a MUTE key.
•The 8112N does not have a handset volume control.
•The IMIST module will only work with the 8212S and 8212N
telephones.
•The 8124S and 8112S telephones have a rocker-switch style volume
control instead of separate VOLUME UP and VOLUME DOWN
buttons.
•Message waiting lights:
–on the 8124S and 8112S telephones, the message waiting light is
above the HOLD button,
–on the 8112N, the message waiting light is above the numeric
keypad,
–on the 8212S and 8212N, there is a dedicated message button with
an associated light beside it.
•Only the 8212S and 8212N support the ICVOL handset with
independent volume control.
GCA70–249 Introducing The Telephone
Non-LCD Reference Manual 1 – 3

1.3 Using Your Speakerphone
On the speakerphone-equipped models (8124S-**, 8112S-**, and
8212S-**) the microphone and loudspeaker are farther away from you
than when you use a handset. Both the signal from the loudspeaker and
the signal to the microphone must be strengthened. When microphones
and loudspeakers are close together (such as in a speakerphone),
additional amplification typically generates a ringing sound (public
address systems do this if the volume is too high or the microphone is
too close to a loudspeaker).
Your speakerphone’s sound-activated switches allow either the
microphone or the loudspeaker to be on at a given time. This means that
sounds travel in only one direction at a particular moment.
Introducing The Telephone GCA70–249
1 – 4 Non-LCD Reference Manual