Compleo GO User manual

Instruction manual
Compleo GO
111510-e 10/2021

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Table of contents
 1 Generalinformaon ........................................................................ 4
 1.1 Introducon ................................................................................. 4
1.2 Intended use................................................................................. 4
 2 Safetyinstrucons ......................................................................... 4
 3 Descriponofthechargingstaon............................................................ 5
 4 Vehiclecharging ........................................................................... 6
 4.1 Starngthechargingprocess .............................................................. 6
 4.2 Endingthechargingprocess .................................................................... 6
 5 Cleaning .................................................................................. 6
 6 Inspeconandmaintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
 7 Troubleshoongtable ...................................................................... 7
8 Support .................................................................................. 7
9 Warranty ................................................................................. 7
 9.1 Generalinformaon........................................................................... 7
 9.2 Warrantycondions .......................................................................... 7
9.3 Warranty case................................................................................ 8
10 Disposal .................................................................................. 8
 11 TechnicalData............................................................................. 8
 12 Direcvesandstandards .................................................................... 9

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 1 Generalinformaon
 1.1 Introducon
Thank you for choosing one of our products.
The charging staons of Compleo oer con-
venient, safe and standard compliant charging
according to the standard IEC 61851-1, charging
mode 3.
Before pung the charging staon into opera-
on, read the instrucon manual carefully and
follow the instrucons.
Ensure that all persons working on or using
this charging system have read the operang
manual, follow the regulaons and instrucons
for working without risk.
Keep the equipment documentaon at a
locaon where it is always accessible to the
operators of the charging system.
Ensure that no unauthorized persons can ac-
cess the charging system.
1.2 Intended use
The charging system is intended for use in
private and semiprivate areas, e.g. private pro-
peres, corporate parking areas, or depots.
Do not use the charging system where ex-
plosive or combusble substances (e.g. gases,
liquids, or dusts) are stored or are present.
The charging system is intended exclusively for
charging electric vehicles.
• Charging in accordance with type 3 of IEC
61851-1
• Plug-and-socket connectors in accordance
with IEC 62196
• The charging system is intended for use
only in TT, TN-C, and TN-C-S networks. The
charging system must not be operated in
IT networks.
The charging system is not suitable for charging
vehicles with outgassing baeries (e.g. lead-
acid baeries).
The charging system is operated as an indivi-
dual staon without a superordinate control
system. The charging system is intended exclu-
sively for staonary installaon.
The charging system may only be operated and
used by persons who have read the operang
manual.
The electrical installaon, start-up, and mainte-
nance of the charging system may only be per-
formed by qualied electricians who have been
correspondingly authorized by the operator.
The qualied electricians must have read and
understood the equipment documentaon and
must comply with its instrucons.
Requirementsregardingthequalicaonof
electricians:
• Knowledge of and compliance with the
5 safety rulesfor working with electrical
installaons:
- isolate.
- secure against reacvaon.
- check absence of voltage.
- ground and short-circuit.
- cover or block o live parts in the vicinity.
Reacvaon is carried out in reverse order.
• If further trades are required for assem-
bly, the necessary acvies may only be
carried out by trained specialists.
• No liability will be accepted for damage
during transport if the product is trans-
ported in anything other than the original
packaging.
• At all mes, observe the local safety
regulaons for the country in which you
operate the device.
• Knowledge of the general and special
safety regulaons and accident prevenon
regulaons.
• Knowledge of the relevant electrotechnical
regulaons e.g. checks associated with
commissioning and the requirements for
operang facilies, rooms, and special
types of equipment - power supply for
electric vehicles.
• Ability to recognize risks and to avoid
potenal hazards.
When installing and handling the charging sys-
tem, the user, the operator, and the electrician
must comply with the naonal regulaons on
safety and accident prevenon.
 2 Safetyinstrucons
Improper use and non-compliance with the
operang manual may jeopardize:
• your life
• your health
• charging system and vehicle.
Safety devices on the charging system
• must not be removed,
• must not be manipulated,
• must not be bypassed,
• before each use, it must be checked that
the equipment (e.g. housing, connecng
line, charging coupler) is undamaged,
• must be repaired or replaced as neces-
sary, in order to preserve the funconal
properes.

Ensure that:
• safety idencaons, e.g. yellow-colored
marks,
• danger signs and
• safety lights
remain easily visible and retain their eecve-
ness.
• When operang the charging system, do
not use any extension cables, cable reels,
mulsocket power strips, or travel adap-
ters.
• Do not insert any objects into the charging
coupler of the charging system.
• Protect the socket-outlets and plug-in
connecons against moisture and water or
other liquids.
• Never immerse the charging system or the
charging coupler in water or other liquids.
• Do not disconnect the charging coupler
from th vehicle during charging.
Compleo takes responsibility only of the
charging system in its delivered condion and
for any work performed by skilled Compleo
personnel.
Notesforpeoplewithapacemaker(PM)or
implantablecardioverterdebrillator(ICD)
Charging systems from Compleo that are ope-
rated as intended, comply with the European
guideline on electromagnec compability
regarding radiated interference.
Should people with a pacemaker (PM) or im-
plantable cardioverter debrillator (ICD) wish
to conduct acvies on charging systems and
their devices in the intended manner, Com-
pleois not in a posion to make any statement
regarding the suitability of such medial devices.
Compleo is not able to assess the pacemakers
or concerned implantable cardioverter de-
brillators with regard to their suscepbility to
electromagnec radiaon. This is something
that only the manufacturers of the pacemaker
or implantable cardioverter debrillator can do.
Compleo therefore recommends only allowing
the people in queson to work on its charging
systems aer consultaon with the manufac-
turer of the pacemaker/debrillator and the
relevant insurance company. Ensure at all mes
that no health or safety risks are involved.
Note: People with a pacemaker or debrillator
may not work on or stand near the charging
systems and their devices, e.g. to perform
maintenance operaons or recfy any faults.
Workingonthechargingsystemwithoutrisk
Before plugging the charging coupler into the
vehicle
• The connecng line of the charging system
must be completely unwound.
• Check whether the housing of the charging
system, the connecng line, the charging
coupler, and the connectors are undama-
ged.
• Take hold of the plug-in connecon of the
charging system only on the charging cou-
pler and not on the charging cable.
• Ensure that no-one can trip e.g. over the
charging cable.
Duringthechargingprocess
• Keep unauthorized persons away from the
charging system.
• When the charging system is connected,
you must not clean or wash the vehicle
with a high pressure cleaner because the
plug-in connecon is not sealed against
pressurized water.
Incaseofmalfunconsorfailureofthechar-
gingsystems
• Disconnect the charging system from the
power supply by switching o the respec-
ve circuit breaker in the building. Leave a
sign with the name of the person authori-
zed to switch on the circuit breaker.
• Call in a qualied electrician immediately.
Electricaldevices
• The housing of the charging system must
always be kept closed.
 3 Descriponofthechargingsta- 
  on
The following gure shows the Compleo GO
charging staon. Depending on the variant or-
dered, the opcal appearance diers from the
gure.
A
B
Figure 1: Overview of Compleo GO
APushbuon/LED combinaon
BNameplate

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 4 Vehiclecharging
 4.1 Starngthechargingprocess
1. Completely unwind the charging cable
from the Wallbox.
2. Remove the cover from the coupler of the
charging cable.
3. Plug the charging cable into the vehicle.
As soon as you have plugged the charging cable
into the vehicle, the Wallbox switches to „rea-
dy“ and the LED lights up green. Aer approx.
12 min in the ready mode without being con-
nected to a vehicle, the Wallbox changes into
the standby mode and the LED goes out.
Wake up opon 1:
• When the charging cable is plugged into
the vehicle while the Wallbox is in the
standby mode, it automacally switches to
the ready mode. The LED lights up green.
Wake up opon 2:
• When the buon is pressed (without con-
nected vehicle), the Wallbox changes from
the standby mode to the ready mode. The
LED lights up green and the charging cable
can now be plugged into the vehicle.
Note: If an external blocking device is used,
when the vehicle is connected, it checks whet-
her there is an external block (e.g. by means of
a key switch or similar). As long as the external
device has not enabled the Wallbox, the LED
lights up yellow and no charging takes place.
Aer the external device has enabled the Wall-
box, the LED lights up green.
When you have plugged in the charging cable,
charging of the vehicle can start. The LED blinks
green during charging. When the vehicle has
stopped charging, the Wallbox terminates the
charging process. The LED lights up green.
These two operang statuses may be repeated
a number of mes during a complete charging
cycle.
 4.2 Endingthechargingprocess
The charging process cannot be stopped with
the buon (Fig. 1). There are three ways of
stopping the charging process:
• Stop the charging process with the vehic-
le‘s operang controls. Instrucons on this
are given in the vehicle‘s operang manual.
• Disconnect the Wallbox from the power
supply by disengaging the building‘s circuit
breakers.
• If the Wallbox has an external blocking
device, you can use it to stop the charging
process.
 5 Cleaning
Do not use any aggressive cleaners (e.g.
benzine solvents, acetone, ethanol, spirit glass
cleaner) to clean the Wallbox and especially
the plasc panel. These can aack/damage the
surface.
Permissible cleaners are mild detergent solu-
ons (rinsing soluon, neutral cleaner) and a
so, moistened cloth.
 6 Inspeconandmaintenance
The legislator requires that the charging staon
and the associated sub-distribuon system
be checked once a year for their funcon and
safety.
The inspecon and maintenance of the char-
ging staon may only be carried out by the
manufacturer or by specialist partners cered
by Compleo.
As a result of the inspecon you will receive a
protocol, which you should keep in a safe place.
Please also note chapter 9, Warranty.

 7 Troubleshoongtable
Please note that as a user you may only carry
out the troubleshoong measures listed in
the following table yourself. All other trouble-
shoong measures may only be carried out by
qualied personnel.
Problem Soluon
Wallbox does not react If the Wallbox does not
react aer the charging ca-
ble has been plugged in or
aer pressing the buon
(Fig. 1), please check the
building‘s power supply
(circuit breakers, residual
current circuit breaker).
LED lights up yellow If an external blocking
device is used, when the
vehicle is connected, it
checks whether there is
an external block (e.g. by
means of a key switch or
similar). As long
as the external device has
not enabled the Wallbox,
the LED lights up yellow
and no charging takes pla-
ce. Switch o the external
blocking device.
Aer the external device
has enabled the Wallbox,
the LED lights up green.
LED blinks alternately
yellow/red:
Residual current circuit
breaker in the Wallbox has
been triggered.
• Make a visual inspec-
on of the Wallbox,
the charging cable,
and the vehicle.
• To reset the residual
current circuit brea-
ker, press the buon
(Fig. 1) for longer
than 3 seconds. The
LED ashes green.
Aer approx. 4 seconds,
the Wallbox is ready for
operaon and the LED
lights up green.
LED blinks yellow (blink
sequence 50 % on / 50
% o)
Possible cause of the fault:
overheang.
You do not need to inter-
vene.
Aer a self-test and elimi-
naon of the malfuncon,
the LED lights up green.
LED blinks yellow (blink
sequence 90 % on / 10
% o)
Possible cause of the fault:
supply voltage is too high
or too low.
You do not need to inter-
vene.
Aer a self-test and elimi-
naon of the malfuncon,
the LED lights up green.
LED blinks yellow (blink
sequence 10 % on / 90
% o)
Faulty communicaon
with the vehicle or the
maximum preset current
has been exceeded.
Check that the charging
cable is correctly plugged
into the vehicle.
Aer a self-test and elimi-
naon of the malfuncon,
the LED lights up green.
LED lights up connuously
red:
Internal malfuncon of the
Wallbox.
• Disconnect the
charging cable from
the vehicle.
• Disconnect the Wall-
box from the power
supply by switching
o the respecve
circuit breakers of
the building.
• Wait approx. 1 minu-
te and then reengage
the circuit breakers.
Aer a self-test and elimi-
naon of the malfuncon,
the LED lights up green.
• Reconnect the
charging cable to the
vehicle.
 8 Support
If the above malfuncons connue, please con-
tact our support by e-mail. We will be happy to
help you: [e-mail]

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9 Warranty
 9.1 Generalinformaon
Should the charging staon show visible de-
fects during delivery/assembly, please inform
us immediately by telephone or e-mail. If you
noce any physical or opcal damage when the
charging staon arrives, please send us pictures
of the damaged charging staon. This will ensu-
re a quickest possible guarantee processing.
 9.2 Warrantycondions
The legal guarantee for this charging staon is
valid for a period of two years.
The warranty will be granted under the follo-
wing condions:
1. The prerequisite for the warranty is the
installaon and annual maintenance (incl.
maintenance protocol) of the Compleo
product by a cered Compleo specialist
partner.
2. It is at the discreon of Compleo whether
the warranty is fullled by repair or by
replacement of the device or the defecve
part. Further claims are excluded.
3. Warranty repairs may only be carried out
by Compleo Connect GmbH. For repairs
carried out by other dealers, there is no
claim for reimbursement of costs within
the scope of the warranty.
4. If the device is to be operated in a coun-
try other than the country for which it
was originally developed and produced,
changes may have to be made to the
device in order to adapt it to the techni-
cal and / or safety standards of this other
country. Such changes are not due to
defects in materials or workmanship and
are not covered by this warranty. The costs
for such changes and for damages to the
device caused by the changes will not be
reimbursed.
5. Excluded from the guarantee are:
• The cost of regular inspecons, maintenan-
ce, repair or replacement of parts due to
normal wear and tear;
• Transport and travel costs as well as costs
incurred for the installaon and dismant-
ling of the device;
• Damage caused by misuse and improper
use of the device, and incorrect installa-
on;
• Damage caused by lightning, water, re,
force majeure, war, wrong mains voltage,
insucient venlaon or other reasons
beyond the control of Compleo.
6. This warranty is product-related and can
be claimed within the warranty period by
any person who has legally purchased the
product.
The Buyer‘s statutory rights in respect of
material defects to which he is entled under
the purchase contract are not restricted by this
warranty.
Further informaon can be obtained by calling
[phone]
9.3 Warranty case
When subming a warranty claim, you will be
required to provide:
• maintenance protocols,
• the original invoice or the sales receipt
issued by the dealer, or any other corre-
sponding conrmaon,
• the device serial number.
It is at the discreon of Compleo Connect
GmbH whether the warranty obligaons are
fullled by repair or by replacement of the
device or the defecve part. Further claims are
excluded.
For further informaon please contact the
following number:
Tel.: [phone]
Or visit our website:
Web: www.compleo-cs.com
 10 Disposal
Please note that this product must not be
disposed of with household waste. The product
must be disposed of at a designated collecon
and return point for the disposal and recycling
of electrical and electronic equipment. Obser-
ve all applicable naonal and local legislaon.
Further informaon can be obtained from your
local authories.
For safety reasons, the charging staon may
only be dismantled by a qualied electrician or
a Compleo specialist partner. Ask your con-
tact person whether he will take charge of the
disposal for you.

 11 TechnicalData
Power class 11 kW
Construcon type Wallbox or charging column
Number of charging
points
1
Charging capacity per
charging point
11 kW
Voltage 230 / 400 V
Amperage 16 A
Phases 1-3 Phases
Authorizaon Plug & Charge
Charging socket No
Charging cable Type 2, rmly aached, 5 m
Dimensions
wallbox (H x W x D)
386 x 295 x 117 mm
Weight
wallbox
8 kg
Dimensions
charging column
(H x W x D)
1370 x 250 x 180 mm
Weight
charging column
11,5 kg
Load contactor Relay
Control fuse No
Integrated fuses Residual current detecon,
AC 30 mA, DC 6 mA
RCD (required in sub-
distribuon)
FI Type A
Circuit breaker (re-
quired in sub-distri-
buon)
max C 16A
DC tripping current
I∆dc
0,006 A
Housing lockable No
Energy meter No
Adjustable No
Storage temperature -25°C to 40°C
Operang tempe-
rature -25°C to 40°C
Protecon class I
Protecon degree IP54
Rated voltage Un230V/400V 1/3 AC
Rated current Inup to 16 A
adjustable from 6 A to 16 A in
2 A steps
Nominal frequency fn 50 Hz
Overvoltage categor III
System according
to type of earth
connecon
TN
Installaon site private, semi-public
EMC classicaon EN 61000-6-2, EN 61000-6-3
 12Direcvesandstandards
The following guidelines and standards have
been observed:
Direcves
Low Voltage Direcve 2014/35/EU
Standards
DIN EN IEC 61851-1
DIN EN 61851-22

Contact
Compleo Connect GmbH
Paderborner Straße 76
D-33189 Schlangen
T: [phone]
[e-mail]
www.compleo-cs.com
Technical changes and errors reserved.
Ver. 20210709
©2021 Compleo. All rights reserved
This document may not be copied or reproduced in any form or by
any means, in whole or in part, without written permission. All illus-
trations in these instructions for use serve only as examples and may
dier from the delivered product. All information in this manual is
subject to change without notice and does not represent a commit-
ment on the part of the manufacturer.