Compleo GO User manual
Instruction manual
Compleo GO
111510-e 10/2021
2/10
Table of contents
1 Generalinformaon ........................................................................ 4
1.1 Introducon ................................................................................. 4
1.2 Intended use................................................................................. 4
2 Safetyinstrucons ......................................................................... 4
3 Descriponofthechargingstaon............................................................ 5
4 Vehiclecharging ........................................................................... 6
4.1 Starngthechargingprocess .............................................................. 6
4.2 Endingthechargingprocess .................................................................... 6
5 Cleaning .................................................................................. 6
6 Inspeconandmaintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
7 Troubleshoongtable ...................................................................... 7
8 Support .................................................................................. 7
9 Warranty ................................................................................. 7
9.1 Generalinformaon........................................................................... 7
9.2 Warrantycondions .......................................................................... 7
9.3 Warranty case................................................................................ 8
10 Disposal .................................................................................. 8
11 TechnicalData............................................................................. 8
12 Direcvesandstandards .................................................................... 9
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1 Generalinformaon
1.1 Introducon
Thank you for choosing one of our products.
The charging staons of Compleo oer con-
venient, safe and standard compliant charging
according to the standard IEC 61851-1, charging
mode 3.
Before pung the charging staon into opera-
on, read the instrucon manual carefully and
follow the instrucons.
Ensure that all persons working on or using
this charging system have read the operang
manual, follow the regulaons and instrucons
for working without risk.
Keep the equipment documentaon at a
locaon where it is always accessible to the
operators of the charging system.
Ensure that no unauthorized persons can ac-
cess the charging system.
1.2 Intended use
The charging system is intended for use in
private and semiprivate areas, e.g. private pro-
peres, corporate parking areas, or depots.
Do not use the charging system where ex-
plosive or combusble substances (e.g. gases,
liquids, or dusts) are stored or are present.
The charging system is intended exclusively for
charging electric vehicles.
• Charging in accordance with type 3 of IEC
61851-1
• Plug-and-socket connectors in accordance
with IEC 62196
• The charging system is intended for use
only in TT, TN-C, and TN-C-S networks. The
charging system must not be operated in
IT networks.
The charging system is not suitable for charging
vehicles with outgassing baeries (e.g. lead-
acid baeries).
The charging system is operated as an indivi-
dual staon without a superordinate control
system. The charging system is intended exclu-
sively for staonary installaon.
The charging system may only be operated and
used by persons who have read the operang
manual.
The electrical installaon, start-up, and mainte-
nance of the charging system may only be per-
formed by qualied electricians who have been
correspondingly authorized by the operator.
The qualied electricians must have read and
understood the equipment documentaon and
must comply with its instrucons.
Requirementsregardingthequalicaonof
electricians:
• Knowledge of and compliance with the
5 safety rulesfor working with electrical
installaons:
- isolate.
- secure against reacvaon.
- check absence of voltage.
- ground and short-circuit.
- cover or block o live parts in the vicinity.
Reacvaon is carried out in reverse order.
• If further trades are required for assem-
bly, the necessary acvies may only be
carried out by trained specialists.
• No liability will be accepted for damage
during transport if the product is trans-
ported in anything other than the original
packaging.
• At all mes, observe the local safety
regulaons for the country in which you
operate the device.
• Knowledge of the general and special
safety regulaons and accident prevenon
regulaons.
• Knowledge of the relevant electrotechnical
regulaons e.g. checks associated with
commissioning and the requirements for
operang facilies, rooms, and special
types of equipment - power supply for
electric vehicles.
• Ability to recognize risks and to avoid
potenal hazards.
When installing and handling the charging sys-
tem, the user, the operator, and the electrician
must comply with the naonal regulaons on
safety and accident prevenon.
2 Safetyinstrucons
Improper use and non-compliance with the
operang manual may jeopardize:
• your life
• your health
• charging system and vehicle.
Safety devices on the charging system
• must not be removed,
• must not be manipulated,
• must not be bypassed,
• before each use, it must be checked that
the equipment (e.g. housing, connecng
line, charging coupler) is undamaged,
• must be repaired or replaced as neces-
sary, in order to preserve the funconal
properes.
Ensure that:
• safety idencaons, e.g. yellow-colored
marks,
• danger signs and
• safety lights
remain easily visible and retain their eecve-
ness.
• When operang the charging system, do
not use any extension cables, cable reels,
mulsocket power strips, or travel adap-
ters.
• Do not insert any objects into the charging
coupler of the charging system.
• Protect the socket-outlets and plug-in
connecons against moisture and water or
other liquids.
• Never immerse the charging system or the
charging coupler in water or other liquids.
• Do not disconnect the charging coupler
from th vehicle during charging.
Compleo takes responsibility only of the
charging system in its delivered condion and
for any work performed by skilled Compleo
personnel.
Notesforpeoplewithapacemaker(PM)or
implantablecardioverterdebrillator(ICD)
Charging systems from Compleo that are ope-
rated as intended, comply with the European
guideline on electromagnec compability
regarding radiated interference.
Should people with a pacemaker (PM) or im-
plantable cardioverter debrillator (ICD) wish
to conduct acvies on charging systems and
their devices in the intended manner, Com-
pleois not in a posion to make any statement
regarding the suitability of such medial devices.
Compleo is not able to assess the pacemakers
or concerned implantable cardioverter de-
brillators with regard to their suscepbility to
electromagnec radiaon. This is something
that only the manufacturers of the pacemaker
or implantable cardioverter debrillator can do.
Compleo therefore recommends only allowing
the people in queson to work on its charging
systems aer consultaon with the manufac-
turer of the pacemaker/debrillator and the
relevant insurance company. Ensure at all mes
that no health or safety risks are involved.
Note: People with a pacemaker or debrillator
may not work on or stand near the charging
systems and their devices, e.g. to perform
maintenance operaons or recfy any faults.
Workingonthechargingsystemwithoutrisk
Before plugging the charging coupler into the
vehicle
• The connecng line of the charging system
must be completely unwound.
• Check whether the housing of the charging
system, the connecng line, the charging
coupler, and the connectors are undama-
ged.
• Take hold of the plug-in connecon of the
charging system only on the charging cou-
pler and not on the charging cable.
• Ensure that no-one can trip e.g. over the
charging cable.
Duringthechargingprocess
• Keep unauthorized persons away from the
charging system.
• When the charging system is connected,
you must not clean or wash the vehicle
with a high pressure cleaner because the
plug-in connecon is not sealed against
pressurized water.
Incaseofmalfunconsorfailureofthechar-
gingsystems
• Disconnect the charging system from the
power supply by switching o the respec-
ve circuit breaker in the building. Leave a
sign with the name of the person authori-
zed to switch on the circuit breaker.
• Call in a qualied electrician immediately.
Electricaldevices
• The housing of the charging system must
always be kept closed.
3 Descriponofthechargingsta-
on
The following gure shows the Compleo GO
charging staon. Depending on the variant or-
dered, the opcal appearance diers from the
gure.
A
B
Figure 1: Overview of Compleo GO
APushbuon/LED combinaon
BNameplate
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4 Vehiclecharging
4.1 Starngthechargingprocess
1. Completely unwind the charging cable
from the Wallbox.
2. Remove the cover from the coupler of the
charging cable.
3. Plug the charging cable into the vehicle.
As soon as you have plugged the charging cable
into the vehicle, the Wallbox switches to „rea-
dy“ and the LED lights up green. Aer approx.
12 min in the ready mode without being con-
nected to a vehicle, the Wallbox changes into
the standby mode and the LED goes out.
Wake up opon 1:
• When the charging cable is plugged into
the vehicle while the Wallbox is in the
standby mode, it automacally switches to
the ready mode. The LED lights up green.
Wake up opon 2:
• When the buon is pressed (without con-
nected vehicle), the Wallbox changes from
the standby mode to the ready mode. The
LED lights up green and the charging cable
can now be plugged into the vehicle.
Note: If an external blocking device is used,
when the vehicle is connected, it checks whet-
her there is an external block (e.g. by means of
a key switch or similar). As long as the external
device has not enabled the Wallbox, the LED
lights up yellow and no charging takes place.
Aer the external device has enabled the Wall-
box, the LED lights up green.
When you have plugged in the charging cable,
charging of the vehicle can start. The LED blinks
green during charging. When the vehicle has
stopped charging, the Wallbox terminates the
charging process. The LED lights up green.
These two operang statuses may be repeated
a number of mes during a complete charging
cycle.
4.2 Endingthechargingprocess
The charging process cannot be stopped with
the buon (Fig. 1). There are three ways of
stopping the charging process:
• Stop the charging process with the vehic-
le‘s operang controls. Instrucons on this
are given in the vehicle‘s operang manual.
• Disconnect the Wallbox from the power
supply by disengaging the building‘s circuit
breakers.
• If the Wallbox has an external blocking
device, you can use it to stop the charging
process.
5 Cleaning
Do not use any aggressive cleaners (e.g.
benzine solvents, acetone, ethanol, spirit glass
cleaner) to clean the Wallbox and especially
the plasc panel. These can aack/damage the
surface.
Permissible cleaners are mild detergent solu-
ons (rinsing soluon, neutral cleaner) and a
so, moistened cloth.
6 Inspeconandmaintenance
The legislator requires that the charging staon
and the associated sub-distribuon system
be checked once a year for their funcon and
safety.
The inspecon and maintenance of the char-
ging staon may only be carried out by the
manufacturer or by specialist partners cered
by Compleo.
As a result of the inspecon you will receive a
protocol, which you should keep in a safe place.
Please also note chapter 9, Warranty.
7 Troubleshoongtable
Please note that as a user you may only carry
out the troubleshoong measures listed in
the following table yourself. All other trouble-
shoong measures may only be carried out by
qualied personnel.
Problem Soluon
Wallbox does not react If the Wallbox does not
react aer the charging ca-
ble has been plugged in or
aer pressing the buon
(Fig. 1), please check the
building‘s power supply
(circuit breakers, residual
current circuit breaker).
LED lights up yellow If an external blocking
device is used, when the
vehicle is connected, it
checks whether there is
an external block (e.g. by
means of a key switch or
similar). As long
as the external device has
not enabled the Wallbox,
the LED lights up yellow
and no charging takes pla-
ce. Switch o the external
blocking device.
Aer the external device
has enabled the Wallbox,
the LED lights up green.
LED blinks alternately
yellow/red:
Residual current circuit
breaker in the Wallbox has
been triggered.
• Make a visual inspec-
on of the Wallbox,
the charging cable,
and the vehicle.
• To reset the residual
current circuit brea-
ker, press the buon
(Fig. 1) for longer
than 3 seconds. The
LED ashes green.
Aer approx. 4 seconds,
the Wallbox is ready for
operaon and the LED
lights up green.
LED blinks yellow (blink
sequence 50 % on / 50
% o)
Possible cause of the fault:
overheang.
You do not need to inter-
vene.
Aer a self-test and elimi-
naon of the malfuncon,
the LED lights up green.
LED blinks yellow (blink
sequence 90 % on / 10
% o)
Possible cause of the fault:
supply voltage is too high
or too low.
You do not need to inter-
vene.
Aer a self-test and elimi-
naon of the malfuncon,
the LED lights up green.
LED blinks yellow (blink
sequence 10 % on / 90
% o)
Faulty communicaon
with the vehicle or the
maximum preset current
has been exceeded.
Check that the charging
cable is correctly plugged
into the vehicle.
Aer a self-test and elimi-
naon of the malfuncon,
the LED lights up green.
LED lights up connuously
red:
Internal malfuncon of the
Wallbox.
• Disconnect the
charging cable from
the vehicle.
• Disconnect the Wall-
box from the power
supply by switching
o the respecve
circuit breakers of
the building.
• Wait approx. 1 minu-
te and then reengage
the circuit breakers.
Aer a self-test and elimi-
naon of the malfuncon,
the LED lights up green.
• Reconnect the
charging cable to the
vehicle.
8 Support
If the above malfuncons connue, please con-
tact our support by e-mail. We will be happy to
help you: support@compleo-cs.com
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9 Warranty
9.1 Generalinformaon
Should the charging staon show visible de-
fects during delivery/assembly, please inform
us immediately by telephone or e-mail. If you
noce any physical or opcal damage when the
charging staon arrives, please send us pictures
of the damaged charging staon. This will ensu-
re a quickest possible guarantee processing.
9.2 Warrantycondions
The legal guarantee for this charging staon is
valid for a period of two years.
The warranty will be granted under the follo-
wing condions:
1. The prerequisite for the warranty is the
installaon and annual maintenance (incl.
maintenance protocol) of the Compleo
product by a cered Compleo specialist
partner.
2. It is at the discreon of Compleo whether
the warranty is fullled by repair or by
replacement of the device or the defecve
part. Further claims are excluded.
3. Warranty repairs may only be carried out
by Compleo Connect GmbH. For repairs
carried out by other dealers, there is no
claim for reimbursement of costs within
the scope of the warranty.
4. If the device is to be operated in a coun-
try other than the country for which it
was originally developed and produced,
changes may have to be made to the
device in order to adapt it to the techni-
cal and / or safety standards of this other
country. Such changes are not due to
defects in materials or workmanship and
are not covered by this warranty. The costs
for such changes and for damages to the
device caused by the changes will not be
reimbursed.
5. Excluded from the guarantee are:
• The cost of regular inspecons, maintenan-
ce, repair or replacement of parts due to
normal wear and tear;
• Transport and travel costs as well as costs
incurred for the installaon and dismant-
ling of the device;
• Damage caused by misuse and improper
use of the device, and incorrect installa-
on;
• Damage caused by lightning, water, re,
force majeure, war, wrong mains voltage,
insucient venlaon or other reasons
beyond the control of Compleo.
6. This warranty is product-related and can
be claimed within the warranty period by
any person who has legally purchased the
product.
The Buyer‘s statutory rights in respect of
material defects to which he is entled under
the purchase contract are not restricted by this
warranty.
Further informaon can be obtained by calling
+49 (0)5252 98892-00
9.3 Warranty case
When subming a warranty claim, you will be
required to provide:
• maintenance protocols,
• the original invoice or the sales receipt
issued by the dealer, or any other corre-
sponding conrmaon,
• the device serial number.
It is at the discreon of Compleo Connect
GmbH whether the warranty obligaons are
fullled by repair or by replacement of the
device or the defecve part. Further claims are
excluded.
For further informaon please contact the
following number:
Tel.: +49 (0)5252 98892-00
Or visit our website:
Web: www.compleo-cs.com
10 Disposal
Please note that this product must not be
disposed of with household waste. The product
must be disposed of at a designated collecon
and return point for the disposal and recycling
of electrical and electronic equipment. Obser-
ve all applicable naonal and local legislaon.
Further informaon can be obtained from your
local authories.
For safety reasons, the charging staon may
only be dismantled by a qualied electrician or
a Compleo specialist partner. Ask your con-
tact person whether he will take charge of the
disposal for you.
11 TechnicalData
Power class 11 kW
Construcon type Wallbox or charging column
Number of charging
points
1
Charging capacity per
charging point
11 kW
Voltage 230 / 400 V
Amperage 16 A
Phases 1-3 Phases
Authorizaon Plug & Charge
Charging socket No
Charging cable Type 2, rmly aached, 5 m
Dimensions
wallbox (H x W x D)
386 x 295 x 117 mm
Weight
wallbox
8 kg
Dimensions
charging column
(H x W x D)
1370 x 250 x 180 mm
Weight
charging column
11,5 kg
Load contactor Relay
Control fuse No
Integrated fuses Residual current detecon,
AC 30 mA, DC 6 mA
RCD (required in sub-
distribuon)
FI Type A
Circuit breaker (re-
quired in sub-distri-
buon)
max C 16A
DC tripping current
I∆dc
0,006 A
Housing lockable No
Energy meter No
Adjustable No
Storage temperature -25°C to 40°C
Operang tempe-
rature -25°C to 40°C
Protecon class I
Protecon degree IP54
Rated voltage Un230V/400V 1/3 AC
Rated current Inup to 16 A
adjustable from 6 A to 16 A in
2 A steps
Nominal frequency fn 50 Hz
Overvoltage categor III
System according
to type of earth
connecon
TN
Installaon site private, semi-public
EMC classicaon EN 61000-6-2, EN 61000-6-3
12Direcvesandstandards
The following guidelines and standards have
been observed:
Direcves
Low Voltage Direcve 2014/35/EU
Standards
DIN EN IEC 61851-1
DIN EN 61851-22
Contact
Compleo Connect GmbH
Paderborner Straße 76
D-33189 Schlangen
T: +49 5252 9889220
info@compleo-cs.com
www.compleo-cs.com
Technical changes and errors reserved.
Ver. 20210709
©2021 Compleo. All rights reserved
This document may not be copied or reproduced in any form or by
any means, in whole or in part, without written permission. All illus-
trations in these instructions for use serve only as examples and may
dier from the delivered product. All information in this manual is
subject to change without notice and does not represent a commit-
ment on the part of the manufacturer.
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