Compleo DUO bm User manual

Operating instructions
Compleo ADVANCED bm
Compleo DUO bm/ DUO fleet bm
Article Number: A010C3XX1X
Issue: 2023-02
Revision: 05

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1About this manual...............................................................................................6
1.1 Further requirements ................................................................................................................................6
1.2 Manufacturer and contact address......................................................................................................... 7
1.3 Conventions of presentation....................................................................................................................8
1.4 Abbreviations ...............................................................................................................................................9
2Safety.................................................................................................................11
2.1 Warnings ...................................................................................................................................................... 11
2.1.1 Sectional warnings ...............................................................................................................................12
2.2 Intended use ...............................................................................................................................................12
2.3 Foreseeable misuse...................................................................................................................................12
2.4 Safety instructions for the user.............................................................................................................. 13
2.5 Personnel qualification ............................................................................................................................ 13
2.6 Dangers and residual risks....................................................................................................................... 14
2.6.1 Electrical voltage ................................................................................................................................. 14
2.6.2 Incorrect handling............................................................................................................................... 14
3Product description ......................................................................................... 15
3.1 Design .......................................................................................................................................................... 16
3.2 Series label ..................................................................................................................................................17
3.3 Scope of delivery....................................................................................................................................... 18
3.4 Technical specifications ......................................................................................................................... 20
4Transport, packaging and storage....................................................................23
4.1 Transport Inspection................................................................................................................................23
4.2 Storage conditions....................................................................................................................................23
5Installation........................................................................................................24
5.1 Location ......................................................................................................................................................24
5.2 Installation work ........................................................................................................................................24
5.3 Mechanical installation.............................................................................................................................25
5.3.1 Base mounted......................................................................................................................................26
5.3.2 Lateral cable routing through the unit housing ............................................................................28
5.3.3 Installation on SMC base....................................................................................................................29
5.3.4 Installation on concrete base ...........................................................................................................33
5.3.5 Closure of the housing, single and double lock ............................................................................36
5.4 Electrical installation ................................................................................................................................37
5.4.1 Power supply cable.............................................................................................................................38
5.4.2 Equipotential bonding ........................................................................................................................ 41
5.5 Data connection cable............................................................................................................................ 43
5.5.1 RJ45 connector ...................................................................................................................................45
6Commissioning .................................................................................................47
6.1 Testing the charging system ...................................................................................................................48

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6.2 System start-up .........................................................................................................................................48
6.3 Configuration of the charging system with Compleo DUCTO ........................................................ 49
6.3.1 Creating a network connection....................................................................................................... 49
6.3.2 Calling up the configuration interface ............................................................................................ 51
6.3.3 Operator login...................................................................................................................................... 51
6.3.4 Changing parameters .........................................................................................................................52
6.3.5 Log in as electrician ............................................................................................................................54
6.4 DUCTO Guide.............................................................................................................................................58
6.5 Load management ....................................................................................................................................59
7Operation ........................................................................................................ 60
7.1 Charging process ......................................................................................................................................62
7.1.1 Meaning of the status LED colours ..................................................................................................62
7.1.2 Authorisation........................................................................................................................................63
7.1.3 Connecting the charging cable ....................................................................................................... 64
7.1.4 Starting the charging process.......................................................................................................... 64
7.1.5 Ending the charging process............................................................................................................ 64
7.1.6 Disconnecting the charging cable....................................................................................................65
7.1.7 Retrieve billing data ............................................................................................................................65
7.2 Operating Signals and Displays ...............................................................................................................66
8Error display and measures..............................................................................69
8.1 Error status.................................................................................................................................................69
8.1.1 EVCommunicationError (A) ...............................................................................................................69
8.1.2 GroundFailure (B) ................................................................................................................................69
8.1.3 HighTemperature (C) ..........................................................................................................................70
8.1.4 InternalError (D)...................................................................................................................................70
8.1.5 OverVoltage (E) ....................................................................................................................................70
8.1.6 PowerMeterFailure (F) .........................................................................................................................71
8.1.7 PowerSwitchFailure (G) .......................................................................................................................71
8.1.8 ReaderFailure (H)..................................................................................................................................71
8.1.9 UnderVoltage (I) ....................................................................................................................................71
8.1.10 WeakSignal (J) ...................................................................................................................................... 72
8.2 Compleo-specific error status...............................................................................................................73
8.2.1 IsolationWarning (K) ............................................................................................................................73
8.2.2 IsolationError (L)..................................................................................................................................73
8.2.3 DoorOpen (M).......................................................................................................................................73
8.2.4 DoorClosed (N) ....................................................................................................................................73
8.2.5 Inoperative (O) .....................................................................................................................................74
8.2.6 FuseError (P) ........................................................................................................................................74
8.2.7 TemperatureSensorMissing (Q) ........................................................................................................74
8.2.8 TemperatureSensorHighLimitViolation (R).....................................................................................75

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8.2.9 TemperatureSensorLowLimitViolation (S)......................................................................................75
8.2.10 AutomaticRcdTestRunning (T) ..........................................................................................................75
8.2.11 AutomaticRcdTestFailed (U)..............................................................................................................76
8.2.12 RCSensorTestRunning (W).................................................................................................................76
8.2.13 DcPsuConnectionFailure (X) .............................................................................................................76
8.2.14 DclnsulationCodeWarning (Y) ........................................................................................................... 77
8.2.15 DclnsulationCodeFault (Z) ................................................................................................................. 77
8.2.16 DclnsulationCodelnvalid (1)................................................................................................................ 77
8.2.17 DclnsulationTestFailureOnStart (2) ..................................................................................................78
8.2.18 DclnsulationTestFailureOnCharge (3) .............................................................................................78
8.2.19 samTransactionMemoryFull (4) ........................................................................................................78
8.2.20 samEVSEIDMemoryFull (5) .................................................................................................................79
8.2.21 samFirmwareCorrupted (6) ...............................................................................................................79
8.2.22 samNoTouchControllerComm (7) ................................................................................................... 80
8.2.23 samNotInitialized (8)........................................................................................................................... 80
8.2.24 samInternalError (9)........................................................................................................................... 80
8.2.25 UnlockPlugFailure (a) .......................................................................................................................... 81
8.2.26 OutletCloseError (b) ........................................................................................................................... 81
8.2.27 LPCCommunicationError (c)............................................................................................................. 81
8.2.28 CableError (d).......................................................................................................................................82
8.2.29 RCSensorTestError (e) .......................................................................................................................82
8.2.30 PowerMonitoringError (f)...................................................................................................................82
8.2.31 ADCError (g) .........................................................................................................................................83
8.2.32 ShortCircuitError (h)...........................................................................................................................83
8.2.33 LPCOverVoltageError (i) ....................................................................................................................83
8.2.34 LPCHighTemperatureError (j)...........................................................................................................84
8.2.35 LPCSelftestError (k) ............................................................................................................................84
8.3 Error events................................................................................................................................................85
8.3.1 AutomaticRcdTestResetFailure () ....................................................................................................85
8.3.2 ResetFailure () ......................................................................................................................................85
8.3.3 AutomaticRcdTestSuccess () ............................................................................................................85
8.3.4 AutomaticRcdTestTripFailure () .......................................................................................................86
8.3.5 AutomaticRcdResetContactorTestFailed () ...................................................................................86
8.3.6 AutomaticRcdResetSuccess () ..........................................................................................................86
8.3.7 AutomaticRcdResetSwitchOnFailed () ............................................................................................87
8.3.8 AutomaticRcdResetContactorTestFailed () ...................................................................................87
8.3.9 ConnectorLockFailure () ....................................................................................................................87
8.3.10 DriveError () ..........................................................................................................................................88
8.3.11 LastGasp () ............................................................................................................................................88
8.3.12 McuReset () ...........................................................................................................................................88
8.3.13 OutletOpenError () ..............................................................................................................................89

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8.3.14 OverCurrentFailure () .........................................................................................................................89
8.3.15 RCSensorErrorDuringCharge () ....................................................................................................... 90
8.3.16 RCSensorNoError () ........................................................................................................................... 90
8.3.17 RCSensorTestOk () ............................................................................................................................. 90
8.3.18 RCSensorTestError ().......................................................................................................................... 91
9Malfunctions .....................................................................................................92
9.1 Internal errors............................................................................................................................................92
9.2 Residual current circuit breaker (RCCB)..............................................................................................92
9.3 Circuit breaker (MCB)...............................................................................................................................92
10 Error display and measures..............................................................................93
10.1 About this advices.....................................................................................................................................93
10.1.1 Field of application .............................................................................................................................93
10.2 OCPP 1.6......................................................................................................................................................93
10.3 Compleo-specific .....................................................................................................................................95
11 Maintenance .....................................................................................................99
11.1 Maintenance plan....................................................................................................................................100
11.2 Cleaning .....................................................................................................................................................101
12 Decommissioning, dismantling and disposal.................................................. 102
12.1 Disposal ..................................................................................................................................................... 102
13 Annexes .......................................................................................................... 103
13.1 Housing dimensions................................................................................................................................103
13.2 Prüfprotokoll............................................................................................................................................106
13.3 EU Declaration of Conformity ...............................................................................................................110

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1About this manual
This manual contains descriptions and important information for the safe and trouble-free use of the
charging system. The manual is part of the charging system and must be accessible at all times to all
persons working on and with the charging system. The manual must be kept in a clearly legible
condition.
The personnel must have carefully read and understood this manual before starting any work. The
basic prerequisite for safe working is the observance of all specified safety and warning instructions as
well as handling instructions in this manual.
In addition to the instructions in this manual, the local accident prevention regulations and the national
industrial safety regulations apply.
Illustrations are for basic understanding and may differ from the actual design of the charging system.
1.1 Further requirements
The operator must ensure that the charging system is properly installed and used as intended.
During installation and start-up, the national legal requirements and regulations for accident
prevention must be observed. In Germany these include the requirements according to DIN VDE 0100
and the accident prevention regulations according to DGUV V3.
Before the system is released, an appropriate test must be carried out to ensure all safety features and
the proper functionality of the charging system. In addition, the operator must ensure the operational
safety of the charging system by means of regular maintenance (see chapter ).
This document reflects the state-of-the-art of the product at the time of publication.
ATTENTION
A list of the normative references and regulations according to which the charging system was
designed and constructed can be found in the declaration of conformity. When installing and
commissioning a charging system from Compleo Charging Solutions, nationally applicable standards
and regulations must also be observed.
NOTE
All standards, regulations, test intervals and the like mentioned in this document are valid in
Germany. If a charging system is set up in another country, equivalent documents with a national
reference must be used.

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1.2 Manufacturer and contact address
Compleo Charging Solutions AG
Oberste-Wilms-Straße 15a
44309 Dortmund, Germany
Tel.: [phone] - 777
Fax: [phone] - 790
e-mail address: [e-mail]

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1.3 Conventions of presentation
For easy and quick understanding, different information in this manual is presented or highlighted as
follows:
•List without fixed order
•List (next item)
–Subitem
–Subitem
1. Handling instruction (step) 1
2. Handling instruction (step) 2
–Additional notes for the previous step
1 Position number in figures and legends
2 Consecutive position number
3 …
List/check point
List/next check point
Reference (example): See "chapter 6.5, page 27"
NOTE
A note contains application tips and useful information, but no warnings of hazards.

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1.4 Abbreviations
Abbreviation
Explanation
AC
Alternating Current
(en: Alternating Current)
AP
Delivery point
CCS
Combined Charging System
(de: kombiniertes Ladesystem)
CHA
Abbreviation for plug designation: CHAdeMO
CPO
Charge Point Operator
(en: Charge Point Operator)
CRC
Cyclic Redundancy Check
(en: Cyclic Redundancy Check)
DC
Direct Current
(en: Direct Current)
EMC
Electromagnetic Compatibility
EVSEID
Electric Vehicle Supply Equipment ID
(en: Electric Vehicle Supply Equipment ID)
HMI
Human-Machine Interface
(en: Human-Machine Interface)
HW
Hardware
HRA
Hardware redundant shutdown
IMD
Insulation monitoring unit
IR
Infrared
kWh
Kilowatt hour
LCD
Liquid Crystal Display
(en: Liquid Crystal Display)
LES
Charging device controller
LIEF
Energy supplier
LS
Charging system/charging station
LV
Charging process

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Abbreviation
Explanation
MCB
Miniature Circuit Breaker
MessEG
Measuring and calibration law
MessEV
Measuring and calibration regulations
MSB/MDL
Metering point operators/ metering service providers
MSP/ EMSP
(Electric) Mobility Service Provider
OCPP
Open Charge Point Protocol
PSU
Power Supply Unit
(en: Power Supply Unit)
RCD
Residual Current Device
RTC
Real-Time Clock
(en: Real-Time Clock)
S/N
Serial number
SAM
Memory and display module
SML
Communication protocol
(en: Smart Message Language)
SVHC
Substances of Very High Concern
SW
Software
VNB
Distribution system operator

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2Safety
In order to ensure operational safety of the charging equipment and to avoid serious injuries caused by
flashovers or short circuits, the following information and safety instructions for operating the unit
must be observed. Repair work on the unit must only be carried out by authorised specialist personnel.
The housing of the unit may only be opened by persons who have been properly instructed. The
following points therefore apply:
•Read and observe safety and warning instructions
•Read and follow instructions
2.1 Warnings
In this manual, warnings and notes are presented as follows.
DANGER
Indicates an imminent danger that will result in death or serious injury if not avoided. There is great
danger to life.
WARNING
Indicates a potentially hazardous situation which, if not avoided, could result in death or serious
injury.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate
injury.
ATTENTION
Indicates a potentially hazardous situation which, if not avoided, may result in property damage.

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2.1.1 Sectional warnings
Sectional warnings refer to entire chapters, a section or several paragraphs within this manual.
Sectional warnings are presented as follows (example warning):
WARNING
Type and source of the danger.
Possible consequences if the danger is not observed.
•Measures to avoid the danger.
2.2 Intended use
The charging system is intended exclusively for charging electric vehicles.
The charging system is suitable for public and semi-public areas and can be used indoors and
outdoors.
The charging system is intended exclusively for stationary installation.
Any use beyond this is considered improper use. The manufacturer is not liable for damages resulting
from this.
2.3 Foreseeable misuse
The use of the charging system as a power source for other power consumers is not in accordance
with its intended use and is considered misuse.
Only charging cables of type 2/ 20 A or only charging cables of type 2/ 32 A may be used on charging
systems equipped with a charging socket type 2. Charging cables that deviate from this are not
accepted by the systems.
Charging systems may only be connected to the power supply via a fixed and non-separable supply
line.

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2.4 Safety instructions for the user
This charging system may only be used in the manner described in this manual. If the charging system is
used for other purposes, the operator may be endangered and the charging equipment may be
damaged. This manual must always be accessible. Note the following points:
•If no charging process is active, anchor any existing charging cables on the charging system in
the brackets provided or wrap them around the housing of the charging system.
•The distance between a charging system and a vehicle must not exceed 3 metres.
•The charging system may only be operated when completely closed. Do not remove covers
inside the charging system.
2.5 Personnel qualification
Qualified and trained electricians meet the following requirements:
•Knowledge of general and special safety and accident prevention regulations.
•Knowledge of the relevant electrical engineering regulations.
•Product-specific knowledge through appropriate training.
•Ability to identify hazards associated with electricity.
DANGER
Danger due to electric current
Touching live parts will result in electric shock with serious injury or death.
•Work on electrical components may only be carried out by a qualified electrician and in
accordance with electrical engineering rules.
•Ensure they are de-energised and take suitable protective measures.

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2.6 Dangers and residual risks
NOTE
Compleo charging systems as a whole do not contain SVHCs (Substances of Very High Concern) in a
concentration of more than 0.1 % (w/w), related to the individual charging station. However,
individual components may contain SVHCs in concentrations > 0.1 % (w/w).
•When the charging stations are used as intended, no SVHCs are released and there are no
risks to humans or the environment.
2.6.1 Electrical voltage
Dangerous electrical voltages may be present inside the housing of the charging system after the
housing has been opened. There is a danger to life if contact is made with live components. Serious
injury or death is the result.
•Work on electrical equipment may only be carried out by a qualified electrician and in
accordance with electrical engineering rules.
•Disconnect the charging system from the power supply.
2.6.2 Incorrect handling
•Pulling on the charging cable can lead to cable breakage and damage. Only pull the charging
cable out of the socket directly at the plug.
•The use of extension cables is not permitted. To avoid the risk of electric shock or cable fire,
only one charging cable may be used at a time to connect the electric vehicle and charging
system.
•A charging system whose charging cables are in contact with the ground involves a risk of
tripping or mechanical damage if run over. The operator of the charging system must implement
appropriate measures for cable routing and affix appropriate warnings.

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3Product description
The Compleo DUO bm/ Compleo DUO fleet bm (Compleo ADVANCED bm) charging system has the
functionality for mode 3 charging. The charging system has two charging points where parallel charging
is possible. The type of charger interface can be configured according to customer requirements and
is available as a hinged and sliding type 2 socket or as an attached charging cable.
For a "BM" type installation, the charging system is fixed directly to the ground or to a base embedded
in the ground. The charging system is offered in different performance classes. Depending on the
product class and scope, the charging systems are suitable for use in public and semi-public areas. All
charging systems from Compleo Charging Solutions AG can be used indoors and outdoors.
The charging system has a status LED and/or a display embedded in the housing. They show different
states, such as an ongoing charging process or status change or the transition from a successful
authorisation to the charging process. The meter reading of a charging point can be quickly captured
and read from an appropriately recessed window on the housing.
The charging system incorporates state-of-the-art protection technology that ensures maximum
safety for the charging system and persons operating it.

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3.1 Design
1 Cover (roof)
2 Display
3 Charger interface, socket type 2
4 Door with locking mechanism
Fig. 1: Charging system (illustration similar)
1
2
3
4

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3.2 Series label
The charging systems from Compleo Charging Solutions AG can be identified by an individual serial
number. There is a series label attached outside and inside the charging system. The following
illustration shows an example of a series label:
Illustration similar
The following information can be identified by means of the serial label:
(1) Name of the manufacturer
(2) Address/ Service number/ Website of the manufacturer
(3) Type/ Installation type/ Charging interfaces/ Charging capacities of charging system
(4) Material number or article number of the charging system
(5) Serial number of the charging system
(6) Input: Number of phases x voltage frequency input current
(7) Ambient temperature
(8) Output 1 AC: Voltage, max. current
(9) Calendar week and year of manufacture
(10) Output 2 AC: Voltage, max. current
(11) Protection type and protection class of the charging system
(12) Pictograms (safety instructions)
(13) Number of the type examination certificate (for charging stations that comply with calibration law)
(14) Accuracy class of the measuring instrument according to EN 50470 (for charging stations that comply
with calibration law)
(15) Pictograms (protection class, disposal, operating and maintenance instructions)
(16) Metrology marking (for charging stations that comply with calibration law)

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3.3 Scope of delivery
The scope of delivery of the Compleo DUO bm/ Compleo DUO fleet bm (Compleo ADVANCED bm) includes, in
addition to the charging column, the following features and components:
Authentication:
RFID tag & RFID card (optional)
(optional)
Charging interfaces:
AO2 (socket with sliding cover type 2) alt.
HC2 (spiral cable type 2)
(alternative)
Status displays and/or display:
Status LED
3-colour
SAM or counter with viewing window:
Memory and display module alt.
Counter with digital display
(alternative)
Foundation:
Asphalt & concrete (BM) alt.
Concrete base (BM)
(alternative)
Housing closure:
Pivoted lever
Documentation:
Circuit diagram
Operating instructions including design
drawings
Installation accessories (optional):
Base filler
Installation material
(optional)
(optional)

Product description
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Surge protection (optional):
Surge arrester
(optional)

Product description
20 A010C3XX1X | 05 2023-02
3.4 Technical specifications
General information
Charging system
Compleo DUO bm/ Compleo DUO fleet bm (Compleo ADVANCED bm)
Charging mode
Mode 3/ IEC 61851
Charging interfaces
2 x type 2 socket with sliding cover
or
2x type 2 plug with attached cable
Mains connection
Compleo DUO
Main switch + N/PE terminal
Max. connection cross-
section
35 mm²
Compleo DUO fleet
Busbar
Max. connection cross-
section
95 mm² with M8 cable lug
Data connection
Ethernet
Cable connection
Min. connection cross-section
26 AWG
Max. length
30 m
Electrical characteristics
Charging interface(s)
Type 2 socket with sliding cover
Type 2 socket with sliding cover
Type 2 plug with attached cable
Max. rated current
32 A/ 3~
63 A/ 3~
Nominal voltage
400 V/ 3~
400 V/ 3~
Mains frequency
50 Hz
50 Hz
Network form
TT/ TN
TT/ TN
Protection class
II
II
Overvoltage category
III
III