Compleo DUO bm User manual

Operating instructions
Compleo ADVANCED bm
Compleo DUO bm/ DUO fleet bm
Article Number: A010C3XX1X
Issue: 2023-02
Revision: 05

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1About this manual...............................................................................................6
1.1 Further requirements ................................................................................................................................6
1.2 Manufacturer and contact address......................................................................................................... 7
1.3 Conventions of presentation....................................................................................................................8
1.4 Abbreviations ...............................................................................................................................................9
2Safety.................................................................................................................11
2.1 Warnings ...................................................................................................................................................... 11
2.1.1 Sectional warnings ...............................................................................................................................12
2.2 Intended use ...............................................................................................................................................12
2.3 Foreseeable misuse...................................................................................................................................12
2.4 Safety instructions for the user.............................................................................................................. 13
2.5 Personnel qualification ............................................................................................................................ 13
2.6 Dangers and residual risks....................................................................................................................... 14
2.6.1 Electrical voltage ................................................................................................................................. 14
2.6.2 Incorrect handling............................................................................................................................... 14
3Product description ......................................................................................... 15
3.1 Design .......................................................................................................................................................... 16
3.2 Series label ..................................................................................................................................................17
3.3 Scope of delivery....................................................................................................................................... 18
3.4 Technical specifications ......................................................................................................................... 20
4Transport, packaging and storage....................................................................23
4.1 Transport Inspection................................................................................................................................23
4.2 Storage conditions....................................................................................................................................23
5Installation........................................................................................................24
5.1 Location ......................................................................................................................................................24
5.2 Installation work ........................................................................................................................................24
5.3 Mechanical installation.............................................................................................................................25
5.3.1 Base mounted......................................................................................................................................26
5.3.2 Lateral cable routing through the unit housing ............................................................................28
5.3.3 Installation on SMC base....................................................................................................................29
5.3.4 Installation on concrete base ...........................................................................................................33
5.3.5 Closure of the housing, single and double lock ............................................................................36
5.4 Electrical installation ................................................................................................................................37
5.4.1 Power supply cable.............................................................................................................................38
5.4.2 Equipotential bonding ........................................................................................................................ 41
5.5 Data connection cable............................................................................................................................ 43
5.5.1 RJ45 connector ...................................................................................................................................45
6Commissioning .................................................................................................47
6.1 Testing the charging system ...................................................................................................................48

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6.2 System start-up .........................................................................................................................................48
6.3 Configuration of the charging system with Compleo DUCTO ........................................................ 49
6.3.1 Creating a network connection....................................................................................................... 49
6.3.2 Calling up the configuration interface ............................................................................................ 51
6.3.3 Operator login...................................................................................................................................... 51
6.3.4 Changing parameters .........................................................................................................................52
6.3.5 Log in as electrician ............................................................................................................................54
6.4 DUCTO Guide.............................................................................................................................................58
6.5 Load management ....................................................................................................................................59
7Operation ........................................................................................................ 60
7.1 Charging process ......................................................................................................................................62
7.1.1 Meaning of the status LED colours ..................................................................................................62
7.1.2 Authorisation........................................................................................................................................63
7.1.3 Connecting the charging cable ....................................................................................................... 64
7.1.4 Starting the charging process.......................................................................................................... 64
7.1.5 Ending the charging process............................................................................................................ 64
7.1.6 Disconnecting the charging cable....................................................................................................65
7.1.7 Retrieve billing data ............................................................................................................................65
7.2 Operating Signals and Displays ...............................................................................................................66
8Error display and measures..............................................................................69
8.1 Error status.................................................................................................................................................69
8.1.1 EVCommunicationError (A) ...............................................................................................................69
8.1.2 GroundFailure (B) ................................................................................................................................69
8.1.3 HighTemperature (C) ..........................................................................................................................70
8.1.4 InternalError (D)...................................................................................................................................70
8.1.5 OverVoltage (E) ....................................................................................................................................70
8.1.6 PowerMeterFailure (F) .........................................................................................................................71
8.1.7 PowerSwitchFailure (G) .......................................................................................................................71
8.1.8 ReaderFailure (H)..................................................................................................................................71
8.1.9 UnderVoltage (I) ....................................................................................................................................71
8.1.10 WeakSignal (J) ...................................................................................................................................... 72
8.2 Compleo-specific error status...............................................................................................................73
8.2.1 IsolationWarning (K) ............................................................................................................................73
8.2.2 IsolationError (L)..................................................................................................................................73
8.2.3 DoorOpen (M).......................................................................................................................................73
8.2.4 DoorClosed (N) ....................................................................................................................................73
8.2.5 Inoperative (O) .....................................................................................................................................74
8.2.6 FuseError (P) ........................................................................................................................................74
8.2.7 TemperatureSensorMissing (Q) ........................................................................................................74
8.2.8 TemperatureSensorHighLimitViolation (R).....................................................................................75

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8.2.9 TemperatureSensorLowLimitViolation (S)......................................................................................75
8.2.10 AutomaticRcdTestRunning (T) ..........................................................................................................75
8.2.11 AutomaticRcdTestFailed (U)..............................................................................................................76
8.2.12 RCSensorTestRunning (W).................................................................................................................76
8.2.13 DcPsuConnectionFailure (X) .............................................................................................................76
8.2.14 DclnsulationCodeWarning (Y) ........................................................................................................... 77
8.2.15 DclnsulationCodeFault (Z) ................................................................................................................. 77
8.2.16 DclnsulationCodelnvalid (1)................................................................................................................ 77
8.2.17 DclnsulationTestFailureOnStart (2) ..................................................................................................78
8.2.18 DclnsulationTestFailureOnCharge (3) .............................................................................................78
8.2.19 samTransactionMemoryFull (4) ........................................................................................................78
8.2.20 samEVSEIDMemoryFull (5) .................................................................................................................79
8.2.21 samFirmwareCorrupted (6) ...............................................................................................................79
8.2.22 samNoTouchControllerComm (7) ................................................................................................... 80
8.2.23 samNotInitialized (8)........................................................................................................................... 80
8.2.24 samInternalError (9)........................................................................................................................... 80
8.2.25 UnlockPlugFailure (a) .......................................................................................................................... 81
8.2.26 OutletCloseError (b) ........................................................................................................................... 81
8.2.27 LPCCommunicationError (c)............................................................................................................. 81
8.2.28 CableError (d).......................................................................................................................................82
8.2.29 RCSensorTestError (e) .......................................................................................................................82
8.2.30 PowerMonitoringError (f)...................................................................................................................82
8.2.31 ADCError (g) .........................................................................................................................................83
8.2.32 ShortCircuitError (h)...........................................................................................................................83
8.2.33 LPCOverVoltageError (i) ....................................................................................................................83
8.2.34 LPCHighTemperatureError (j)...........................................................................................................84
8.2.35 LPCSelftestError (k) ............................................................................................................................84
8.3 Error events................................................................................................................................................85
8.3.1 AutomaticRcdTestResetFailure () ....................................................................................................85
8.3.2 ResetFailure () ......................................................................................................................................85
8.3.3 AutomaticRcdTestSuccess () ............................................................................................................85
8.3.4 AutomaticRcdTestTripFailure () .......................................................................................................86
8.3.5 AutomaticRcdResetContactorTestFailed () ...................................................................................86
8.3.6 AutomaticRcdResetSuccess () ..........................................................................................................86
8.3.7 AutomaticRcdResetSwitchOnFailed () ............................................................................................87
8.3.8 AutomaticRcdResetContactorTestFailed () ...................................................................................87
8.3.9 ConnectorLockFailure () ....................................................................................................................87
8.3.10 DriveError () ..........................................................................................................................................88
8.3.11 LastGasp () ............................................................................................................................................88
8.3.12 McuReset () ...........................................................................................................................................88
8.3.13 OutletOpenError () ..............................................................................................................................89

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8.3.14 OverCurrentFailure () .........................................................................................................................89
8.3.15 RCSensorErrorDuringCharge () ....................................................................................................... 90
8.3.16 RCSensorNoError () ........................................................................................................................... 90
8.3.17 RCSensorTestOk () ............................................................................................................................. 90
8.3.18 RCSensorTestError ().......................................................................................................................... 91
9Malfunctions .....................................................................................................92
9.1 Internal errors............................................................................................................................................92
9.2 Residual current circuit breaker (RCCB)..............................................................................................92
9.3 Circuit breaker (MCB)...............................................................................................................................92
10 Error display and measures..............................................................................93
10.1 About this advices.....................................................................................................................................93
10.1.1 Field of application .............................................................................................................................93
10.2 OCPP 1.6......................................................................................................................................................93
10.3 Compleo-specific .....................................................................................................................................95
11 Maintenance .....................................................................................................99
11.1 Maintenance plan....................................................................................................................................100
11.2 Cleaning .....................................................................................................................................................101
12 Decommissioning, dismantling and disposal.................................................. 102
12.1 Disposal ..................................................................................................................................................... 102
13 Annexes .......................................................................................................... 103
13.1 Housing dimensions................................................................................................................................103
13.2 Prüfprotokoll............................................................................................................................................106
13.3 EU Declaration of Conformity ...............................................................................................................110

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1About this manual
This manual contains descriptions and important information for the safe and trouble-free use of the
charging system. The manual is part of the charging system and must be accessible at all times to all
persons working on and with the charging system. The manual must be kept in a clearly legible
condition.
The personnel must have carefully read and understood this manual before starting any work. The
basic prerequisite for safe working is the observance of all specified safety and warning instructions as
well as handling instructions in this manual.
In addition to the instructions in this manual, the local accident prevention regulations and the national
industrial safety regulations apply.
Illustrations are for basic understanding and may differ from the actual design of the charging system.
1.1 Further requirements
The operator must ensure that the charging system is properly installed and used as intended.
During installation and start-up, the national legal requirements and regulations for accident
prevention must be observed. In Germany these include the requirements according to DIN VDE 0100
and the accident prevention regulations according to DGUV V3.
Before the system is released, an appropriate test must be carried out to ensure all safety features and
the proper functionality of the charging system. In addition, the operator must ensure the operational
safety of the charging system by means of regular maintenance (see chapter ).
This document reflects the state-of-the-art of the product at the time of publication.
ATTENTION
A list of the normative references and regulations according to which the charging system was
designed and constructed can be found in the declaration of conformity. When installing and
commissioning a charging system from Compleo Charging Solutions, nationally applicable standards
and regulations must also be observed.
NOTE
All standards, regulations, test intervals and the like mentioned in this document are valid in
Germany. If a charging system is set up in another country, equivalent documents with a national
reference must be used.

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1.2 Manufacturer and contact address
Compleo Charging Solutions AG
Oberste-Wilms-Straße 15a
44309 Dortmund, Germany
Tel.: [phone] - 777
Fax: [phone] - 790
e-mail address: [e-mail]

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1.3 Conventions of presentation
For easy and quick understanding, different information in this manual is presented or highlighted as
follows:
•List without fixed order
•List (next item)
–Subitem
–Subitem
1. Handling instruction (step) 1
2. Handling instruction (step) 2
–Additional notes for the previous step
1 Position number in figures and legends
2 Consecutive position number
3 …
List/check point
List/next check point
Reference (example): See "chapter 6.5, page 27"
NOTE
A note contains application tips and useful information, but no warnings of hazards.

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1.4 Abbreviations
Abbreviation
Explanation
AC
Alternating Current
(en: Alternating Current)
AP
Delivery point
CCS
Combined Charging System
(de: kombiniertes Ladesystem)
CHA
Abbreviation for plug designation: CHAdeMO
CPO
Charge Point Operator
(en: Charge Point Operator)
CRC
Cyclic Redundancy Check
(en: Cyclic Redundancy Check)
DC
Direct Current
(en: Direct Current)
EMC
Electromagnetic Compatibility
EVSEID
Electric Vehicle Supply Equipment ID
(en: Electric Vehicle Supply Equipment ID)
HMI
Human-Machine Interface
(en: Human-Machine Interface)
HW
Hardware
HRA
Hardware redundant shutdown
IMD
Insulation monitoring unit
IR
Infrared
kWh
Kilowatt hour
LCD
Liquid Crystal Display
(en: Liquid Crystal Display)
LES
Charging device controller
LIEF
Energy supplier
LS
Charging system/charging station
LV
Charging process

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Abbreviation
Explanation
MCB
Miniature Circuit Breaker
MessEG
Measuring and calibration law
MessEV
Measuring and calibration regulations
MSB/MDL
Metering point operators/ metering service providers
MSP/ EMSP
(Electric) Mobility Service Provider
OCPP
Open Charge Point Protocol
PSU
Power Supply Unit
(en: Power Supply Unit)
RCD
Residual Current Device
RTC
Real-Time Clock
(en: Real-Time Clock)
S/N
Serial number
SAM
Memory and display module
SML
Communication protocol
(en: Smart Message Language)
SVHC
Substances of Very High Concern
SW
Software
VNB
Distribution system operator