Error Possible Cause What to do
E3 E Abnormal supply voltage (too high)
Repair is required. Telephone
the customer service number to
book an engineer visit.
E4 E Abnormal supply voltage (too low)
E5 E Temperature sensor failure(the cooking zone which
indicator showing “E”)
This appliance respects laws of the suppression of radio interference. As the Manufacturer has
a policy of continuous product improvement, it reserves the right to adapt and carry out any
modication considered necessary without prior warning.
Kingsher International Products Limited, 3 Sheldon Square, London, W2 6PX, United Kingdom
Guarantee conditions
At Cooke and Lewis we take special care to select high quality materials and use manufacturing
techniques that allow us to create ranges of products incorporating design and durability. That’s why
we offer a 24 months’ guarantee against manufacturing defects on our exible induction hob.
This exible induction hob is guaranteed for 24 months from the date of purchase, if bought in store,
or delivery, if bought online, for normal (non-professional or commercial) household use. You may
only make a claim under this guarantee upon presentation of your sales receipt or purchase invoice.
Please keep your proof of purchase in a safe place.
The guarantee covers all parts and labour costs associated with the repair of the exible induction
hob if it is found to be defective due to faulty materials or workmanship within 24 months from the
date of purchase or delivery subject to the exclusions set out below and provided it was used for
the purpose for which it is intended and subject to installation, cleaning, care and maintenance in
accordance with the information contained in the user manual. This guarantee does not cover defects
and damage caused by normal wear and tear of exible induction hob and damage that could be the
result of improper use, faulty installation, storage or assembly, neglect, accident, modication of the
product, consumable items such as carbon lters and bulbs.
If the exible induction hob is defective, we will repair it. However, if, during the guarantee period, the
exible induction hob becomes irreparable as agreed by an engineer approved by our authorised
agent then we reserve the right, at our discretion, to exchange the defective exible induction hob
with a replacement exible induction hob. If the same exible induction hob is no longer available an
alternative exible induction hob will be offered with the equivalent functions and specications.
During the service work carried out it may be necessary to remove the built in exible induction hob
from its tted position. If the exible induction hob is glued, grouted or tiled in such a manner that it
cannot be removed, it is the responsibility of the customer/installer to remove and reinstall the exible
induction hob to facilitate the repair or replacement.
After the exible induction hob has been repaired or replaced any remaining balance of the
guarantee period will apply to the repaired or replaced exible induction hob.
Should any person other than an engineer approved by our authorised agent modify or attempt to
repair the exible induction hob then the guarantee will be invalid. This guarantee only applies to
the country of purchase or delivery and is not transferrable to any other countries. This guarantee
is non-transferrable to any other person or product. Relevant local law will apply to this guarantee.
This guarantee is in addition to and does not affect your statutory rights relating to faulty goods as
a consumer.
Guarantee related queries should be addressed to a store afliated with the distributor you purchased
the exible induction hob from.
To arrange a service call, please contact our customer services on one of the following Toll
Free numbers, you must contact the number in the country in which you purchased the exible
induction hob:
3663602429531-Noname-A4-IM-SAFETY-V02.indd 9 23/10/2018 3:39 PM
