
Problem Possible cause Solution
Some pans make crackling or
clicking noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
The induction hob makes a low
humming noise when used on a
high heat setting.
This is caused by the technology
of induction cooking.
This is normal, but the noise
should quieten down or
disappear completely when you
decrease the heat setting.
Fan noise coming from the
induction hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
induction hob off.
This is normal and needs no
action. Do not switch the power
to the induction hob off at the
wall while the fan is running.
Pan does not heat up and it
does not appear in the display.
The induction hob cannot detect
the pan because it is not suitable
for induction cooking.
The induction hob cannot detect
the pan because it is too small
for the cooking zone or not
properly centred on it.
Use cookware suitable for
induction cooking. Centre the
pan and make sure that its base
matches the size of the cooking
zone.
(→ Choosing the right
cookware)
Error Possible Cause What to do
No pot or pot not suitable Choose the suitable pan
ER03 Water or pot on the glass over the control Clean the user interface
F1 The connection between the display board and the
left mainboard is fail
Repair is required. Telephone
the customer service number to
book an engineer visit.
F2 The connection between the display board and the
right mainboard is fail
F3E Coil temperature sensor failure. (The cooking zone
which indicator showing “E”)
F4E Mainboard temperature sensor failure. (The cooking
zone which indicator showing “E”)
E1E Temperature sensor of the ceramic glass plate is high
E2 E Temperature sensor of the IGBT is high Please restart after the induction
hob cools down.
E3 E Abnormal supply voltage (too high)
Repair is required. Telephone
the customer service number to
book an engineer visit.
E4 E Abnormal supply voltage (too low)
E5 E Temperature sensor failure(the cooking zone which
indicator showing “E”)
This appliance respects laws of the suppression of radio interference. As the Manufacturer has
a policy of continuous product improvement, it reserves the right to adapt and carry out any
modication considered necessary without prior warning.
Kingsher International Products Limited, 3 Sheldon Square, London, W2 6PX, United Kingdom
GLOA10334_SM - 200000017 3mm V3d-All-languages.indd 6 11/05/2017 18:10