Core nine 9910-sl User manual

9910-SL PREMIUM LUXURY MASSAGE CHAIR

INSTRUCTION MANUAL

Thank you for purchasing the Core Nine Massage Technology 9910-SL

Premium Luxury Massage Chair. Please read the contents of this

instruction manual before using your chair and refer to it when needed.

Safety Precautions 01

Chair Components 06

Chair Requirements/Moving 14

Remote Control 17

Chair Installation 07

Product Care/Maintenance 16

Key Features 05

Troubleshooting 24

TABLE OF CONTENTS

Bluetooth/Smart Phone 23

Product Specifications/Warranty

The images in this manual are for reference purposes and

may not resemble the massage chair design you purchased.

No medical claims are warranted or implied by the use of this product.

Warning

• Unplug this chair from the electrical outlet immediately after using and

before cleaning to reduce the risk of electric shock.

• This chair should never be left unattended when plugged in.

• Never operate this chair with a damaged power cord or if the plug is

not working.

• To disconnect, turn the power control button to the OFF position, then

remove the plug from the outlet.

• Do not use this chair if the covering shows any sign of deterioration,

such as peeling or cracking or if the fabric is torn and the internal

components exposed.

• Always keep the power cord away from heated surfaces.

• Do not operate this chair if the air openings are blocked. Keep the air

openings free of lint, hair, etc.

• Do not put hands, fingers or feet near the rollers when the massage

mechanism is operating. Injury may result from rollers squeezing together.

• Do not drop or insert any object into any opening of this chair.

• Never use pins or other metallic fasteners with this chair.

• Keep dry. Do not operate in wet, humid or moist conditions.

• Never use this chair when any part of the body is in contact with water.

• Never use wet hands to connect or disconnect the power plug from the

electrical outlet.

• Do not use this chair outdoors or in an excessively hot, humid or dusty

environment.

• Do not operate where flammable products are being used such as

aerosol spray or oxygen.

• Do not operate under a blanket, pillow or electric blanket.

• Do not use this chair while under the influence of drugs or alcohol.

• This chair is not intended for self-treatment of medical conditions that

should be managed by a qualified health care provider.

• Do not use this chair without consulting your physician if you have a

medical condition such as musculoskeletal disorder, hyperstosis, spinal

injury, osteoporosis, back problems, joint dysfunction, pregnancy,

thrombosis, phlebitis, heart trouble, diabetes, cancer, recent surgery,

surgical pins, rheumatism, hammertoe, or gout.

* Do not use this chair if you have a pacemaker or other medical

electronic device inside the body.

Warning

Caution

This symbol warns of possible danger to life.

This symbol warns of possible damage to objects.

This symbol indicates

prohibited action that will

void warranty.

This symbol indicates

important operation

instructions.

This symbol cautions that

tampering with or disassembling

chair will void warranty.

This symbol indicates

important cable or power

cord instructions.

GroundingInstructions

This chair is equipped with a cord having an equipment-grounding

conductor and a grounding plug. The plug must be plugged into an

appropriate outlet that has the same configuration as the plug.

To replace a fuse, turn off the power switch and unplug the power.

Remove the fuse cover lid and replace with the same sized fuse.

Contact a qualified electrician if you are unable to replace the fuse.

Symbols

Replacing a Fuse

01 02

SAFETY PRECAUTIONS

SAFETY PRECAUTIONS SAFETY PRECAUTIONS

Caution

• Do not use the chair if the electrical outlet is loose.

• Do not remove the plug from the outlet while the chair is operating.

• Do not place the power cord under any heavy objects.

• Only a qualified technician should replace a damaged power cord.

• The chair should be placed on a flat level surface to avoid tipping.

• The chair should be positioned at least 10 inches from a front wall and

4 inches from a back wall to allow for sufficient reclined space.

• Only use the chair while seated. Do not stand on the chair. Do not stand

or sit on the legrest.

• Do not move the chair during operation or while someone is sitting in

the chair.

• The maximum suggested massage time is 20 minutes. A continuous

massage that exceeds 5 minutes on a particular area of the body is not

recommended.

• Do not massage the abdominal area or knee caps.

•Use special care when massaging your neck and head.

• If you feel any abnormal discomfort while using the chair, stop use and

consult your physician.

• Temperatures sufficiently high enough to cause burns may result from

improper use of this chair.

This massage chair is only intended for in-home use and not for

commercial purposes.

Do not attempt to repair the chair yourself. Any modification, disassembly

or maintenance of the chair by anyone other than an approved service

professional will void the warranty. Contact your retail provider if your chair

is in need of service.

Warning

• Only connect this chair to a properly grounded outlet. Grounding provides

a path of least resistance for electrical current to reduce the risk of electric

shock if the product malfunctions or breaks down. This chair is equipped

with a cord having an equipment-grounding conductor and a grounding

plug.

• The plug must be plugged into an appropriate outlet that is properly

installed and grounded in accordance with all local codes and ordinances.

• This chair uses a normal 12-volt circuit.

• The chair must be connected to an outlet having the same configuration

as the plug. No adapter should be used with this chair.

• An improper connection of the equipment-grounding conductor can result

in risk of electric shock.

• If you are in doubt as to whether this product is properly grounded, do not

modify the plug provided with this chair. Contact a qualified electrician to

install a proper outlet.

• Close supervision is necessary when this chair is used by, or near

children, pets or disabled persons. Keep children and pets away from

reclining backrest and extending legrest.

• Children and pets should not be allowed to play on the chair.

• Immediately turn off the main power switch and disconnect the power

cord from the electrical outlet if any kind of liquid is spilled onto the chair.

• Immediately turn off the main power switch and disconnect the power

cord from the electrical outlet if there is a power failure or if there is

lightning.

• Make sure that the power switch is in the “OFF” position before inserting

the plug into a power outlet.

• Make sure the plug is completely inserted into the power outlet.

• Turn off all controls before removing the plug from the outlet.

• When disconnecting the power plug, pull it by holding the plug, not the

cord.

• Do not wrap the power cord around the chair.

• Do not operate the chair with a damaged cord or extension cord.

Caution

03 04

KEY FEATURES 9910-SL CHAIR COMPONENTS

Head Pillow

Legrest

Backrest

Remote Control

Pocket

Shoulder Massage

Armrest

Base Cover

Power Supply Port

Power Switch

Fuse Holder

Robotic SL back track that follows the natural curve and contours of the neck,

spine and buttocks to increase the therapeutic benefits of massage, including

the alleviation of lower back and gluteus muscle pain, sciatica and sore legs.

✔

Technologically advanced auto scan sensor that measures your shape and

size for a customized massage.

✔

Precise 3D massage technology that replicates a professional massage

with a wide range of motion, speed and intensity for a superior deep-tissue

massage.

✔

Foot and calf air massage with three rows of reflexology rollers that

massage the calves and soles of feet. Auto scan sensor to customize

foot and calf massage.

✔

Acupressure air massage with 114 air bag cells that target key acupressure

points throughout the body.

✔

Zero gravity position that minimizes back pressure, releases back tension

and improves breathing and circulation.

✔

Carbon fiber infrared heat technology that relaxes and loosens the muscles

as it gently warms the back, buttocks, legs, and feet.

✔

Stretching function to improve flexibility and posture.

✔

Rocking motion to rhythmically reprogram the body for deep relaxation and

a better night’s sleep.

✔

Multiple pre-programmed massage options and targeted spot massages

inclulding deep tissue Shiatsu, kneading, rolling, tapping, and knocking

massage techniques.

✔

Two year in-home service & parts warranty with additional three year

extended warranty that is available on our website: www.corenineusa.com

✔

Bluetooth music, speakers and smart phone remote APP.

✔

Space saver recline feature that requires only four inches of space between

the back of the chair and a wall to fully recline.

Patented U-shaped head pillow that massages the head and temples to

relieve headache tension and sinus pressure.

✔

05 06

CHAIR INSTALLATION CHAIR INSTALLATION

Secure with screws.

Insert the wheels into the lower frame of the main body.

STEP 3: Install the wheels.

main body legrest pillow accessory box

STEP I: Unpack the main body, legrest, pillow and accessory box.

STEP 2: Unpack the armrests and base covers.

armrest (left) armrest (right)

base cover (left) base cover (right)

07 08

CHAIR INSTALLATION CHAIR INSTALLATION

STEP 4: Attach the legrest roller guide to the chair.

Attach the center of the legrest guide to the push rod. Secure with a bolt and

cotter pin. Connect the upper hole with the chair frame. Secure with a screw

and nut.

STEP 5: Connect the legrest.

Connect the power cord and air hose to the main body.

Hang the legrest onto the legrest adapter of the main body.

Secure with bolts and cotter pins.

Fasten the cover to the metal rail using the four black screws

and washers provided. Zip the leather cover together between

the legrest and cushion.

09 10

STEP 7: Install the base cover.

Insert the bottom of the base cover to the connector of the base frame

of the main body from top to bottom (pictured below). Secure with

screws.

STEP 6: Reset the main body.

Connect the power cord and remote controller. Turn on the main

power switch. Press the power button twice and wait 30 seconds.

The main body will automatically reset its position.

STEP 8: Install Armrest

Lift the front of the armrest higher than the rear, then secure the rear (1) onto

the main body. Pull on the spring release cord as you push the arm towards

the main body, then release the cord.

Lower the front of the armrest and connect the power cord and air hose.

11 12

CHAIR INSTALLATION CHAIR INSTALLATION

Complete the arm installation by lowering the front of the arm

into the slots of the main body.

CHAIR REQUIREMENTS & MOVING

Connect the remote controller to the main body.

STEP 9: Install the back cushion.

Lay the back cusion flat onto the main body (as pictured) and zip to close.

Attach the head pillow hose to the hose on the back of the main body.

SPACE NEEDED:

When the massage chair is fully reclined from an upright position it

requires an additional 4 inches of space behind it and 10 inches of space

in front of it.

Check to make sure the power cord is not knotted, entangled with

any objects or crushed under the main body. Keep children and

pets away from the chair as it reclines.

METHOD OF MOVING:

This chair can be easily moved by raising the front of the chair and

tilting back on the wheels (as pictured below).

WARNING: Do not move the chair when someone is sitting on it or

when the power switch is on.

CHAIR INSTALLATION

13 14

10 in

4 in

PRODUCT CARE/MAINTENANCE

SYNTHETIC LEATHER CARE:

• For general cleaning, wipe down the leather with a damp cloth,

then a dry cloth.

• Avoid excessive brushing or rubbing while cleaning the leather.

• To remove stains, use a damp cloth with a 3-5% neutral detergent,

then wipe with a dry cloth.

• Do not use benzene, thinner, alcohol, or any other solvent or

abrasive cleansing agent on the leather.

UPHOLSTERY CARE:

• Use a damp cloth with a 3-5% neutral detergent to clean the

upholstery of your massage chair.

• Avoid excessive brushing or rubbing while cleaning the upholstery.

• Allow to air dry.

• Do not use benzene, thinner, alcohol, or any other solvent or

abrasive cleansing agent on the upholstery.

PLASTIC CARE:

• Use a damp cloth with a 3-5% neutral detergent to clean the

plastic components of the massage chair.

• Dry with a cloth or allow to air dry.

REMOTE CONTROL CARE:

• Do not use a damp cloth to clean the remote control. Use only

a clean dry cloth.

• Do not use benzene, thinner, alcohol, or any other solvent or

abrasive cleansing agent on the remote control.

CAUTION

• Turn the main power switch off and disconnect the power plug

from the electrical outlet before cleaning the chair to reduce the risk

of electric shock.

• Never use wet hands to connect or disconnect the power plug

from the electrical outlet.

• Do not use a damp cloth to clean the power cord.

CHAIR REQUIREMENTS & MOVING

TIPS FOR MOVING THE CHAIR:

• Unplug and remove the power cord and

remote control before moving the chair.

• Use caution when handling the armrests and

legrest to avoid damaging the leather.

• Remove the armrests before moving the chair

through a narrow door.

• Use caution when rolling the chair across a tile or wood floor.

• To prevent the floor from being scratched, place a towel or blanket

under the wheels or lift the chair using at least four people.

• The chair should be placed on a flat level surface.

• Place a soft mat underneath the chair to protect your floors.

FINAL ADJUSTMENTS:

• Make sure the massage chair headrest, backrest and legrest are

in their correct upright position before sitting down.

• Remove the backrest cushion or head pillow for a more intense

massage.

• To listen to music, insert your flash drive into the USB port and

your headphone cord into the headphone port on the back of the

massage chair.

REMOTE CONTROL

POWER: On/Off

Press to start the massage chair. Press again to stop the chair

and reset it to its original upright position.

PAUSE

Press to pause the massage.

Press again to resume the massage.

HEATING

Press to turn on the heating function. Press again to turn off.

Press to choose programs, massage modes and functions.

SHOULDER ADJUST

Press to adjust the shoulder height.

AUTO

Press to choose full body auto massage programs.

DIRECTION KEYS

Up/Down: Press to select menu options, to adjust

roller position and to adjust a targeted area of focus.

Right/Left: Press to adjust the legrest position.

RAISE LEGREST

Press to lift the legrest.

LOWER LEGREST

Press to lower the legrest.

RAISE BACKREST

Press to lift the backrest.

LOWER BACKREST

Press to lower the backrest.

AIRBAG

Press to turn on the acupressure air massage.

Press again to turn off.

ZERO GRAVITY

Press to position the chair to Zero Gravity. The Zero Gravity

position will turn off when you adjust the backrest or legrest.

REMOTE CONTROL

REMOTE CONTROL REMOTE CONTROL

PRE-PROGRAMMED AUTO MASSAGES

Press MENU, then AUTO. Use the up/down arrow keys to

choose your selection. Press OK to start program.

CHINESE Massage - A medium to high intensity stretching massage.

HONG KONG Massage - A relaxing gentle intensity massage.

AMERICAN Massage - A medium intensity rocking motion massage.

THAI Massage - A high intensity deep tissue massage.

UPPER BODY Massage - A medium intensity massage with an upper body focus.

LOWER BODY Massage - A medium intensity massage with a lower body focus.

MANUAL MASSAGE MODES

Press MENU, then MANUAL. Use the up/down arrow keys to

choose your selection. Press OK to start the program.

METHODS

Kneading - Massages your back in small, circular motions.

Rolling - Rolls up and down your back near your spine.

Knocking - Lightly presses on muscles and joints with a rocking motion.

Shiatsu - Deeply massages muscle tissue and acupressure points.

Combination - Uses a combination of kneading and tapping massage methods.

Tapping - Applies rapid-tapping strokes for deep muscle and joint massage.

(Choose BACK to go to previous menu)

HONG KONG

MANUAL MASSAGE MODES

BODY PART - This subdirectory has three options for the back roller

massage range: FULL BODY, PARTIAL and FOCUS.

Select FULL BODY for a full range massage.

Select PARTIAL to restrict the massage within a 6-inch area of focus.

Select FOCUS to restrict the massage to an exact area of focus.

Press and hold the up/down direction keys to adjust

the location of the massage mechanism to a specific

area of focus.

WIDTH - This subdirectory adjusts the width of the back rollers.

SPEED - This subdirectory provides six options for the speed of the

back roller.

(Choose BACK to go to previous menu)

AIR BAG - This subdirectory provides two options for the

acupressure air massage:

PARTIAL - Turn ON or OFF air bags for different parts of the body.

INTaENSITY - Choose one of five levels of air pressure intensity.

(Choose BACK to go to previous menu)

HEATING - This subdirectory turns ON or OFF the chair’s

heating system.

FOOT ROLLER - This subdirectory provides three options for

adjusting the speed of the foot rollers.

REMOTE CONTROL REMOTE CONTROL

CHANGING THE LENGTH OF TIME FOR YOUR MASSAGE:

Press MENU, then SETTING. Use the up/down arrow keys to

choose your selection.

TIME - This subdirectory provides four options for the length

of time of your massage: 15, 30, 45 or 60 minutes.

(Choose BACK to go to previous menu)

15 min

30 min

45 min

60 min

BLUETOOTH - This subdirectory turns on the Bluetooth

function.

SERIAL NUMBER - This subdirectory provides you with your

chair’s serial number.

USEFUL TIPS:

When you press the power button the chair will automatically begin to scan

your body.

To ensure an accurate auto scan sensor detection, press your back and head

firmly against the chair. The massage mechanism will roll to the bottom of your

glutes and up to your head to customize your massage according to your size

and shape. The legrest sensor will extend and retract until it senses the bottom

of your feet.

The Chinese AUTO massage program will begin when the scan sensor detection

process is complete.

* When using the AMERICAN AUTO program you can press the PAUSE button

to stop the massage but continue the ROCKING MOTION.

The remote control display will default to the home page after 10 seconds when

using the AUTO or MANUAL programs.

Press MENU twice to go back to the home page.

When using the AUTO or MANUAL programs you can use

the SHOULDER ADJUST keys to adjust the shoulder height of the

massage mechanism to move further up or down the spine, neck and head.

Home page for AUTOHome page for MANUAL

Arrow key to select

OK button to confirm

USEFUL TIPS, continued:

When using the MANUAL PARTIAL or FOCUS programs you can press

and hold the up/down direction keys to adjust the location of the massage

mechanism to a specific area of focus.

When using the AUTO or MANUAL programs you can press and hold the

right/left direction keys to manually adjust the legrest length.

* For a LESS INTENSE MASSAGE you can choose the HONG KONG auto massage

program which is a gentle low intensity massage that provides deep relaxation. Make

sure the backrest cushion and head pillow are in place to soften your massage. You can

also place a towel on the chair to provide extra cushioning until your body adjusts to a

more routine massage. You can reduce the air bag intensity for the acupressure air

massage, decrease the speed of the back and foot rollers and raise the backrest to a

more upright position.

* For a MORE INTENSE MASSAGE you can remove the backrest cushion, seat cushion

and head pillow. You can also increase the air bag intensity for the acupressure air

massage, increase the speed of the back and foot rollers and lower the backrest to a

flatter position.

How to use your BLUETOOTH to play music through the massage chair:

1. Activate the Bluetooth function of your smart phone.

2. Search for a connectable device. Locate MASSAGE on the list and

connect.

3. Scan the QR code below and download the APP.

Apple APP Download: Search for Core Nine Massage Technology,

then download the APP.

BLUETOOTH/SMART PHONE TROUBLESHOOTING

QR CODE

4. Start the APP on your smart phone.

5. Press the BLUETOOTH icon on the remote control APP to connect

your smart phone with the massage chair.

6. Use the APP on your smart phone to operate the massage chair.

Press the Bluetooth icon on your

smart phone’s APP.

Connect your massage chair with

your Bluetooth.

Problem Possible Reason for Problem Troubleshooting

If you continue to have problems, turn off the main power switch, unplug the power

cord from the electrical outlet and contact your retailer’s service department.

The massage chair is

connected to the power

supply but the remote

control is not working.

There are sounds

inside the massage chair

when it is being used.

The massage chair

becomes louder when

it is being used.

The massage chair

suddenly stops working

when it is being used.

The massage chair

will not extend, recline or

return to its upright position.

The remote control is

excessively hot.

The massage chair is not

returning to its restored

upright position.

The power cord and

electrical plug are

excessively hot.

The air pump, motor and mechanical

parts of your massage chair will make

various beeping & humming sounds.

Check to make sure the power switch

is turned on.

Check to make sure the plug is properly

connected to a working electrical outlet.

Check to make sure a fuse has not

burned out.

Check to make sure the “On/Off” key

on the remote control is on.

Check to make sure the power cord is

not damaged.

The massage time may be complete.

Check to make sure your home

has not lost its electricity.

Check to make sure your home

has not lost its electricity.

The massage chair may be overloaded

from extended use.

The massage chair may be overloaded

from extended use.

The massage chair may be overloaded

from extended use.

The massage chair may be overloaded

from extended use.

Check to make sure there are no

obstacles in the way.

The massage chair may be overloaded

from extended use.

Check to make sure the power cord is

not damaged.

Check to make sure there are no

obstacles in the way.

Turn on the power switch.

Reconnect the power plug to

a working electrical outlet.

Replace the fuse.

Turn the “On/Off” key on the

remote control to the “On” position.

If damaged, contact your retailer’s

service dept for a new power cord.

Turn off the massage chair and wait

until your electricity is restored.

Choose a new massage mode or

turn off your massage chair.

This is normal.