Costway JL10004 User manual

THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION. PLEASE READ AND KEEP FOR FUTURE REFERENCE.
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USER’S MANUAL
Massage Chair
JL10004

Contact Us!
Do NOT return this item.
Contact our friendly customer service department for help first.
E-mail
US: [e-mail]
UK: [e-mail]
Before You StartBefore You Start
Please read all instructions carefully.
Retain instructions for future reference.
Separate and count all parts and hardware.
Read through each step carefully and follow the proper order.
We recommend that, where possible, all items are assembled near to the
area in which they will be placed in use, to avoid moving the product
unnecessarily once assembled.
Always place the product on a flat, steady and stable surface.
Keep all small parts and packaging materials for this product away from
babies and children as they potentially pose a serious choking hazard.
02

Please keep it for future reference.
03
1.
2.
3.
4.
5.
6.
7.

Please
shell damage
are in poor health use it with
caution.
04
100.4℉

massager
05

If you do not use it or after use,
and
06

When using this product, do not cover it
07

start
Manual: Press this button to turn on the kneading massage (red light), turn on the sniper
massage (green light), turn on the kneading sniper (yellow light) and switch between three
states.
corresponding
of the ring ( weak/ strong/ off )
On/ Off
Stop
Auto
Heat Manual
Zero
Speed
Air
Up
Position
Recline
Down
Rise
sleepy householders.
The product has a heating function on the waist, which can heat the waist.
realize the massage chair audio music playback.
08

tap or pull the power cord to move the product. power
09

10

outlet
11

110V-120V/ 60Hz 133 lbs/ 165 lbs
44” x 27.5” x 43.3”
Upright Size:
Lying Down Size: 56.3” x 35” x 27.5”
12

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Costway Massage Chair Customer Warranty
Costway products include the following warranty:
This Costway massage chair has a three-year warranty for both parts and
labor.
Costway customer service will not issue Return Material Authorizations
(RMAs) for products due to buyer’s remorse. RMAs will be issued only
when product has quality problem. Costway products will be either
repaired by the customer or by an in-home technician.
Service And Technical Support:
Customers can contact Costway's customer service department at
213-401-2666 at any time Monday through Friday or via email at
[e-mail] for warranty or service issues.
Customers are required to provide dated proof of purchase (sales receipt)
when they contact Costway service department regarding a repair.

A Costway customer service representative will attend to most customer
inquiries, however, in some cases, when necessary, a technical service
specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. Costway
customer service will verify that the unit has failed and provide
instructions for repairing a unit. All applicable repairs, parts, shipping,
handling, local tax, and a "per incident" fee will be charged for
non-warranty repairs.
You can visit www.costway.com and www.costway.ca for the latest terms
and pricing depending on the type of issue or incident.
Proof of purchase (sales receipt) is required for all warranty repairs or
service.
Extended Warranties:
Costway offers extended warranty programs to enhance ownership of
Costway products.
Extended warranty provides: A maximum 2-year limited repair or

replacement massage chair warranty with on-site service in certain
areas.
Please visit www.costway.com and www.costway.ca for the latest terms
for extended warranties.
Product Repairs
Many Costway product repairs may be performed by the customer in
their own home with parts and instructions supplied by Costway, such as
remote controller replacements that don't require a technician.
Customers may contact Costway's customer service department at
[e-mail] for warranty or service issues.
Floor Models and Demonstration Units have a prorated warranty period
that begins the day the model is placed on the floor and connected to an
electrical outlet by the retail partner. Proof of purchase (sales receipt) is
required in order to obtain warranty service and parts. Non-warranty
parts and service are available at a "per incident" rate.
Warranty Coverage Period: Warranty coverage begins on the date of
customer purchase. Proof of purchase (sales receipt) is required for all

warranty repairs. The warranty period is measured by continuous
calendar days based on a seven-day week.
Field Service: The Costway customer service department will diagnose
the problem and schedule an authorized service provider to repair a
chair in the customer's residence. If the area is not covered by Costway
official or authorized service provider, after the Costway service team
diagnose the problem and provide approval, customers may find their
own qualified technician. Customers will be reimbursement once an
invoice and proof of the technician’s qualifications are submitted to the
Costway customer service department. The value of reimbursement
should not exceed the cost of a Costway official or authorized service
provider.
Parts: All parts deemed necessary for repairs will be shipped to the
customer at no charge.
CUSTOMER WARRANTY LIMITATIONS AND EXCLUSIONS
Warranties are not valid in certain areas. Invalid areas in Canada: NT, NU,
YT.

Postcodes start with A0K, A0P, A0R, A2V, G0G, G4T, J0M, R0B, T0P, T0V,
V0T, V0L, V0V, V0W, X0A, X0B, X0C, X0G, X0E, X1A, Y0A, Y0B, Y1A.
Invalid areas in US: Alaska, Hawaii, Puerto Rico, and Guam.
The warranty only applies to Costway products and does not include any
accessories or enhancements.
Field service requires pre-approval and must be performed by qualified
technicians. Costway official and authorized field service is only available
in certain areas. Please visit www.costway.com and www.costway.ca for
the latest information regarding authorized field service.
Softening of foams and filling composites in pillows, pads, and memory
foam occurs naturally and does not constitute a defect under this
warranty.
Fading, wear, and piling of fabrics occurs naturally and does not
constitute a defect under this warranty.
Natural markings, grain, and dye variations in leather do not constitute a
defect under this warranty.

Warranties do not cover any loss or damage resulting from improper
installation, unauthorized repairs or modifications, improper use of
electrical/power supply, loss of power, dropped products, a malfunction
of or damage to an operating part from failure to provide manufacturer's
recommended maintenance, transportation damage, theft, abuse,
misuse, neglect, vandalism, or environmental conditions (fire, floods,
rust, corrosion, sand, dirt, windstorms, hail, earthquakes, or exposure to
other weather conditions), loss of use during the period the product is at
a repair facility, or otherwise awaiting parts or repair.
Damage due to shipping and handling does not constitute a defect under
this warranty.
Under no circumstance shall Costway or its representatives be liable for
indirect, consequential, or incidental damages (including damages for
lost profits, business interruption, bodily injury, medical harm, and the
like), even if any party has been advised of the possibility of such
damages.
Warranties are non-transferable and shall be in lieu of any other
warranty, express or implied, including but not limited to any implied