
19
TROUBLESHOOTING
Problems Check Possible solutions
No air is blowing.
• Is the power cord connected ? Connect the power cord to an electric
outlet for 120 V~, 60 Hz.
• Is the display part all turned off ?
Press the power button and then select the
desired function.
• Isn’t the power gone out ? Use the air purier after the power comes
back on.
• Is the front cover closed ? Close the front cover properly.
The airow
speed does not
change.
• Isn’t it in manual ?
Set the desired operating mode.
The airow speed
is signicantly
weaker than
before.
•
Isn’t the lter cleaning or
replacement time passed ?
Check the lter cleaning and replacement
cycles and then clean / replace the lter(s)
if necessary.
A bad smell
comes out of the
air outlet.
• Isn’t the lter cleaning or
replacement time passed ?
Check the lter cleaning and replacement
cycles and then clean / replace the lter(s) if
necessary.
The color of the air
quality indicator
always stays the
same.
• Isn’t there dust on the air quality
sensor’s lens ? Clean the lens of the air quality sensor.
• Does the pollution level keep
indicating a high level ?
Adjust the sensitivity of the air quality
sensor to Insensitive or standard.
• Does the pollution level keep
indicating a low level ?
Adjust the sensitivity of the air quality
sensor to sensitive or standard.
The air quality
indicator is
ashing.
• Ask service center.
When other
functional
problems are
detected.
• Check the symptoms, unplug the product, and ask service center.
▶For more information, please contact us: INFO@COWAYMEGA.COM / 1-800-285-0982
The air purier may operate abnormally not because of the product malfunction but because of minor causes
or because the user is not familiar with the product use. In such a case, problems can be solved easily even
without help from the service center just by checking the following. If the problem persists after checking the
following, contact the service center.