
+ Troubleshooting
+ I am still confused even after reading the manual.
COWON website(www.COWON.com) provides support for users of COWON products with FAQ
(Frequently Asked Questions). Users are strongly encouraged to check out the website for further
information regarding product usages and firmware upgrades. For individual inquiries, please contact
us on-line as we will try to help you as best as we can.
+ I would like to set the device as factory default.
Device can be set as factory default by pressing Settings - Privacy - Factory data reset - Reset D3.
+ The player does not turn on.
If the battery is completely discharged, charge the battery before you start the player. The charging
time may vary depending on the battery’s discharge status. If the player does not work at all, press
the RESET button. For your information, RESET will just disconnect the power and does not damage
the product or delete any files stored on the device.
+ The touch pad and buttons do not work properly.
Check if the device is on HOLD.
+ I can’t hear any sound.
Check if the volume is set to “0”. Check if there are any files available in the player. If there is no file in
the player, you will not hear any sound. Please note that corrupted files will result in a noise or
discontinued playback. Make sure the earphones are connected properly. Impurities in the earphone
jack can cause a noise.
+ Files that I have stored do not appear in the list.
Each mode shows you a list of playable files only. To find more playable files you have stored in other
folders, touch the menu button to show up the menu pop-up and touch ‘List’ and ‘Folders’.
+ Album image is not displayed in Music Mode.
In order to display album image, the image has to be stored in the ID3 tag of the music file. You can
edit the ID3 tags using COWON MediaCenter - JetAudio. AJPG image file with the same name as the
relevant music file should be stored in the player. Alternatively, a JPG image file named “cover.jpg”
can be stored in the relevant folder.
+ Video won’t play.
- Check to see if the video file is supported by COWON device.
- Video files that do not play properly on the product may need to be converted by COWON
MediaCenter -JetAudio.
+ FM Radio does not work.
The product’s earphones work as the FM Radio antenna. Straightening the earphone cable will result
in better radio reception. FM Radio reception may be poor at locations where FM Radio transmissions
are shielded. If FM Radio does not work where reception should be possible, please contact our
service center.
+ There is too much noise in my recordings.
The product uses ultra-small internal microphone, so it may be more susceptible to noise during
recordings. The microphone should not be covered with anything during recording.
+ Characters on the display are corrupted.
Set your preferred language again in Settings . Language & Keyboard . Select locale. If the problem
persists, download the latest firmware from www.COWON.com and apply it to the device.
+ Computer cannot recognize the player when connected.
Try the RESET button in the back. If you experience a frequent disconnection or unstable connectivity,
connect the player directly to the USB port of the PC, rather than a separate USB hub. As COWON
products use the USB connection for the main power system, unstable power supply can cause a
connection failure.
+ Memory capacity of the player is different or smaller than specified.
The total & available space shown on Settings . SD card & D3 storage setting may be different from
that indicated by the memory manufacturer. The actual capacity will be reduced from the original size