CrimeStopper Traknet TN-4011 User manual

1770 S. Tapo Street, Simi Valley, CA 93063 Phone: [phone]
1. Select the mounting locations for the Device and Antenna. Do not mount the Device or the
Antenna under the hood or ex pose to outside elements.
2. Make sure the “SIM Card Lock” is positioned to the locked position (to the left). The device w i l l
not obtain a cellular connection if i t is not in the locked position
3. The Antenna is designed to mount inside the vehicle. The “AIRWARD” emblem represents the
top of the Antenna, and must face up (skyward). The side with the adhesive (3M Ta pe) must
face down if it is a square antenna. NOTE: If you are using a round antenna the side with
the adhesive (3M Tape) must be up. It is strongly recommended that the Antenna be
mounted under the vehicle dash in a hidden location with line of sight to the sky through the
windshield. The Antenna w i l l not work if the line of sight is blocked by metal. Make sure the
glass does not have any metal film a t base as that will block the GPS signal. The antenna must
not be in contact with anything metallic, or covered by any metallic objects to work properly Do
not crimp or route antenna cables. Use caution when using tie-straps for the antenna. Over
tightening could cut off the signal to the device.
Adhesive is located on the antenna to secure placement. Adhesives such as two sided sticky tape,
Velcro, and silicone are often used to secure placement of the antenna. Two sided stick tape can
weaken under prolonged ex posure to extreme heat causing the antenna to f a l l and turn upside
down causing “Old GPS Data” information.
4. WIRING CONNECTIONS. (Make connections, but do not plug into Device)
a. BLACK WIRE- Chassis Ground. Connect to a solid chassis ground.
b. RED WIRE- 12V+ Constant Input. Connect to a constant 12volt power source.
***If not installing Starter Disable:( TN-4011 only )
c. WHITE WIRE- Connect this wire to a Switched 12 volt power source. (Ignition or Accessory)
***If installing Starter Disable:(TN-4005, TN-4006, TN-4007)
d. WHITE WIRE- connect this wire to white relay socket wire (See relay diagram)
e. Green Wire - (1 amp negative output) Starter Disable out put wire. Connect to the Orange Wire
on the supplied SPDT Relay and harness (See relay diagram)
f. YELLOW WIRE- Test Wire for Starter Disable (optional)
Ground this wire momentarily (one second) after installation and harness has been connected to
the device. This will test “Starter Disable” output installation. The relay will close and open
circuit to starter for 30 seconds. If properly installed, the vehicle should not turn over/start during
this time. The test w i l l send a message into the device “History” that reads “Installation Test
Sequence.” (if on Month to Month airtime program)
Place electrical tape over wire to prevent Test Wire from contacting ground in the future.
Failure to do so could result in unexpected messaging charges.

1770 S. Tapo Street, Simi Valley, CA 93063 Phone: [phone]
4. Hand-tighten Antenna connectors to
“GPS ANT” and “MODEM ANT” outlets on
Device. Do not power the device without
the GSM connector secured to the device.
Powering up the Device without the GSM
connector secured may result in product failure.
5. Plug in supplied wire harness to Device. Ground/Black wire should be on far left side of Device
matching to (Ground) on Device front panel. Match Power/Red wire to VIN (Voltage IN) on Device.
6. Make sure the vehicle is parked outside and has a clear view of the horizon for GPS to “lock in”.
7. Observe LED status to confirm proper installation and if device is receiving GPS/GSM signals
PWR= this LED will move to a solid RED state as soon as the device
receives constant power
USR2 = GPS signal. When the GPS has locked on, this LEDwill move to a
solid RED state. It may take up to fifteen minutes to lock on, although
generally less than five minutes.
USR1 = GSM /Cellular status. This LED should move to a solid GREEN state
within one minute of the Device being powered up.
Starter Disable with ECM
Background
If you’re doing a starter interrupt install on a vehicle with ECM, then the standard installation does
not apply. The starter wire goes into an onboard computer, generally carrying a low voltage into
it instead of the standard 12.
You need to have a voltage meter, not a standard “Ice Pick”! The light will come on with
the pick and give you a false reading! If you tap a wire with a low voltage (3-5 volts) you will
lock down the vehicle!
Follow the low voltage wire from the ignition key to the ECM. Use your voltage meter to ensure that
it is a 12 volt supply coming out. Once you’ve located the proper 12 volt wire after the ECM, proceed
with the regular starter interrupt instructions using this wire.

1770 S. Tapo Street, Simi Valley, CA 93063 Phone: [phone]
STARTER DISABLE RELAYSOCKET DIAGRAM
Power Harness:
White Wire from Harness to White relay socket wire or directly to cold side of starter (87a)
Socket/Relay:
86 = Orange Wire –(Connect to green output wire on harness)
87a = White Wire
30 = Red Wire

1770 S. Tapo Street, Simi Valley, CA 93063 Phone: [phone]
Troubleshooting
1. I’m not getting any power.
a. Check the wiring. Red needs to have a constant 12v+ supply and black needs a good
ground.
b. Check the harness. Is it plugged in all the way?
c. Has the inline fuse been blown? If there has been a surge, you may need to replace the
fuse before power will flow.
2. My locates are timing out.
a. Sometimes when there is heavy activity on the network, it is possible that the system gets
bogged down and not every locate makes it through. Try again to make sure that it’s not
the system at fault.
b. If USR1 light (green) is not solid, ensure the cellular cable is properly attached.
c. If the USR1 (green) light is solid, check with tech support for a in-depth diagnosis.
3. My map shows unavailable / old location.
a. This is due to inadequate GPS signal. Old data will be present when there has been data
received in the past, and unavailable when there has never been any location given.
There are different causes of this, most often improper placement of the GPS antenna.
b. Always check the USR2 (2nd Red Light) before trying to locate the vehicle. If the light is
off, there has been no GPS lock and so no location will be given. If the light is on and no
location is given, check antenna placement.
c. Antenna’s need to be free of any metal obstructions with the airward marked top side
facing the sky. A reminder that it may take up to 20 minutes to get a GPS lock after
install, though generally around 5 minutes.
d. If antenna is in a proper position, the vehicle could be inside of a garage, parking ramp,
or other building that is an obstruction itself.
e. If the USR2 light is on and all antenna related issues have been checked, call tech
support. There may be a hardware issue that needs to be resolved.
4. My starter interrupt isn’t working.
a. Check the wiring with the installation instructions. The green wire from the harness
needs to go to the orange wire of the relay. The starter wire in the vehicle needs to be
cut in half. The red wire from the relay needs to go to the key (ignition) side of that wire
and both white wires (relay and harness) need to go the starter side.
Frequently Asked Questions
1. Auto reports-what are they?
a. The first auto report will show up about 5 minutes after the first time the device gets both a GPS
and a cellular lock. Once the first one has occurred, another will automatically run once a month.
You are not charged for any auto report, these are simply for your benefit.
2. I’m out of traks, how can I buy more?
a. Trak units can be bought via our eCommerce website that is built into your account. Once logged
in, you can simply click on the “Purchase TRAK’S” link on the left side of the page under Other
Options. From there you will be able to purchase however many you need using your credit card.
Since this is an automatic process, traks can be purchased at any time of day or night and be
instantly available for use once the transaction is complete.
3. Why do I have a blue dot on the map instead of a green one? or
Why does it show my vehicle is there when it’s not?
a. What you are experiencing is “Old” GPS data. This happens when there is an obstruction so that
no clear GPS signal can be achieved. The blue dot on the map indicates this is old, and is simply
showing you where it was the last time it did. Above the map, you will see where it shows you just
how long ago that data is. It will say something to the effect of “0 days 2 hours 3 minutes 0
seconds” next to location.