CUES QZ III User manual

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | [e-mail] | www.cuesinc.com I
CUESManhole Inspection Division
3600 Rio Vista Avenue
Orlando, Florida 32805
QZ III Pole Video Inspection Camera User Guide
P/N QT901, v (2)
Quick ZoomCam III
800.327.7791 | [e-mail] | www.cuesinc.com

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | [e-mail] | www.cuesinc.com
II
® equipment is designed to be easy to use during day to day operation. However, it is powered electrically
and thus must be operated with care and safety. PLEASE READ THE INFORMATION ON SAFETY AND MAINTENANCE
EVEN IF THE SYSTEM IS SET UP BY SOMEONE ELSE.
Care was taken in the design of this product and in the production of this document and related materials. However,
® makes no warranty for the use of its products and assumes no responsibility for any errors or omissions
in this document or for incidental or consequential damages resulting from the use of the products or the information
contained in this document. Specications may change without notice.
All rights are reserved. No part of this publication may be reproduced, stored in any information system, or transmitted
by any means, manual, electronic, or mechanical without the prior written permission of ® .
We would be pleased to hear from you. If you see any errors or desirable extensions or improvements, please write us
at the following address, C/O Operator’s Manuals: ® Corporate Oce  Rio Vista Avenue Orlando,
Florida 
Copyright ©  ®
All rights reserved. No part of this publication covered by the copyright hereon may be reproduced or used in any
form by any means - graphic, electronic, or mechanical, including photocopying, recording, taping, or information
storage and retrieval systems - without the expressed written permission of ®. Violators will be prosecuted.
Styles and specications are subject to change without notice.
First version published in . Printed in the United States of America.
® toll free hot line for
Customer Service and ordering parts:
--CUES (--)
CUES ® Canada
 Sismet Rd., 
Mississauga, Ontario
Canada LW P
--
-- FAX
AM - PM EST M-Fri
More locations to serve you!
CUES West
 S. Augusta Ct.
Ontario, CA 
--
-- FAX
AM - PM PST M-Fri
CUES ® Corporate Oce
 Rio Vista Avenue
Orlando, Florida 
--
-- FAX
am - pm EST M-Fri
CUES ® Atlanta
 Industrial Ct.
NW, Suite 
Suwannee, GA 
--
-- FAX
am - pm EST M-Fri
CUES ® Northern California
 Eubanks Court, Suite C
Vacaville, CA 
Phone: --CUES
Fax: --
:AM - PM PST M-Fri
CUES ® MidWest
 Parklawn Drive, Suite K
Waukesha, WI 
Phone:: --
Fax: --
AM – PM CST M-Fri

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | [e-mail] | www.cuesinc.com III
PERSONAL SAFETY EQUIPMENT & TRAINING
CUES stresses the use of appropriate safety equipment while working in and around manholes and during system
operation. Safety should constantly remain the utmost priority. NOTE: The user of CUES products is responsible
for all training and operation under federal, state and local guidelines and regulations for both conned space entry
and trac control. Recommended safety equipment includes but is not limited to the following:
• Safety goggles
• Work gloves
• Steel-toed boots
• Reective vests
• Hard hats
• Filter masks (full respirators may be necessary)
• Flashlights
• Safety lines
• Trac warning signs
• Trac cones
• Gas detectors
• Ventilation fans
CUES ® makes no warranty for the
use of its products and assumes no
responsibility for any errors or omissions
in this document or for incidental or
consequential damages resulting from
misuse of the products.
SAFETY PRECAUTIONS
Precautions must always be taken when operating electronic equipment. Exposed wires, damaged equipment, or
improper operation can lead to a dangerous situation.
Please take a few minutes and read this entire manual prior to operating the equipment.Follow all safety procedures
and thoroughly inspect equipment prior to use each day. This will help the equipment retain it’s full value and will
reduce the risk of injury, property, and/or equipment damage.
CAUTION
• Read the entire manual before attempting to connect or operate any equipment.
• Connect and disconnect cables only when the electric power is turned OFF.
• Never remove protection covers from the equipment or power generator. Internal
repairs should only be done by an authorized CUES technician.
• If using a portable generator, always place it in an open area away from other
equipment, manholes or obstructions prior to start-up; do not use a portable
generator in an enclosed area.
• Upon receipt of the equipment, check for visible damage. If there is any evidence of
rough handling, if damage is found, or if any equipment is missing, please contact the
CUES Customer Service at ---.

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | [e-mail] | www.cuesinc.com
IV
QZ Introduction..............................................................
QZ Specications...........................................................
Physical Setup .................................................................
Initial Viewer Setup ..........................................................
Camera Viewer Page Functions........................................
Adjustments & Maintenance...........................................
Lithium Ion Battery Safety & Charging Information ........
QZ Safety Functions ....................................................
Troubleshooting the QZ................................................
QZ Software Updates...................................................
Optional QZ Accessory Instructions .............................
QZ Tripod / Bipod.........................................................
Record of Revisions........................................................
Material Return Authorization & Instructions .................
CUES Parts & Service....................................................
TABLE OF CONTENTS

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | [e-mail] | www.cuesinc.com 1
INTRODUCTION
This manual provides setup, operation, troubleshooting, and maintenance instructions for the CUES QZ
Portable Video Inspection Camera. The CUES QZ camera uses proven video technology to provide a versatile
tool for areas that are dicult to access, such as manholes, pipelines, vessels, and tanks.
QZ3 is a lightweight, portable, video inspection system that can be operated by one person. Accomplish
safe-viewing in industrial or environmental areas with no man entry. Perform swift inspections and surveys
of pipelines, wet wells, manholes, sewer treatment plants, steam generators, tanks, vessels, and other areas
that are dicult to reach. QZ3 can also be used to locate lateral services or to identify a blockage at a
manhole, access port, or other entry point without entering the line or structure.
QZ3 is mounted on a lightweight carbon ber adjustable telescopic pole that can extend up to 24’ (optional
34’ pole is available). Get full HD views of cracks, breaks, pipe separations, scale, and various defect
conditions from hundreds of feet away!
For additional information or questions regarding your specic system, please contact the CUES Customer
Service Department at ---.
M.A.P. Lighting
(Multiple Aspheric Projection)
Long Range LED’s (2)
Mid Range LED’s (2)
Near Range LED’s (2)
1080p Video Camera
Manhole Lights (Flood)
USB Download
Angle Adjustment
Battery On Pole
Height Adjustment Rod
Carbon Fiber Telescoping Pole

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | [e-mail] | www.cuesinc.com
2
Video Specs
• Imager: 1/2.8 CMOS
• Zoom: 360x (30x Optical, 12x Digital)
• Resolution: FULL HD 1080p (1920 x 1080)
• Functions
• Zoom
• Focus (auto/manual)
• Zoom (auto/manual)
• Automatic Image Stabilization
• Field of View: 63.7-2.3 degrees (Wide to Tele)
• Sensitivity: 0.01 lux
Illumination
• Multiple Aspheric Projection (M.A.P.) Lighting
• Six LEDs illuminated in pairs for NEAR/MID/LONG range lighting
• Lighting overlaps to eliminate dead spots in center of image
• 2 LED ood lights- evenly illuminate surrounding for close range inspection
Camera Head
• Connections- USB Download Port
• Submersible to 1m
• Construction: Anodized Aluminum, High Strength Polymer, Rubber
• Sensors- Humidity, Pressure, Temperature, Incline
Wireless System
• Wi-Fi Standard-IEEE 802.11g/n
• Frequency: 2.4GHz
Height Adjustment Rod
• Pipe Diameter Compatibility: 6-72”
• Mechanism: Depth Rod
Battery
• Battery Quantity: 2
• Battery Capacity: 6.8 Ah
• Optional Extended Battery Pack Available: 8.3 Ah
Pole/Bipod/Tripod
• Length: 24ft Telescoping Carbon Fiber (34ft available)
• Convertible Tripod/Bipod Accessory
QZ3 SPECIFICATIONS

QZ3User Guide,P/N QT901
CUES, INC.
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Tablet/Interface
• Samsung Ruggedized Android Tablet
• Protective Case
• Anti-Glare Screen Treatment
• Connection: Connect to any QZ3 in range
• Controls for Illumination, Zoom, Focus, Exposure
• Battery Life Indication
• Capture: Record Video and Still Images
• Manage/Transfer Captured Media
• Text Overlay-Asset ID
• User Interface Compatible With Most Any Wi-Fi Enabled Device
Warranty
• CUES Standard 1 Year Warranty

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | salesinf[email protected] | www.cuesinc.com
4
1. Remove the quick release pin from the bottom of the deployment pole.
2. Insert the camera head mounting into the pole-aligning pin holes and reinstall the pin to secure the
camera.
3. Install the battery housing assembly onto the thinnest section of the telescoping pole. It’s
recommended to install the housing between the pole and depth rod to minimize the footprint for tight
spaces.
4. Install the coil cable between the camera head and battery housing. If utilizing the housing orientation
in Step #3, it’s recommended, to pass the coil cord through the opening in the depth rod arm
(between the depth rod and pole).
5. Unlatch the housing lid, open, and install the battery. Close the lid and secure with the latch.
6. Adjust the camera tilt position to the desired location. The same adjustment ball can be used to rotate
the position of the camera head, as well.
7. Press the power button on the rear of the camera head to begin the operation (the switch is touch-
sensitive and will not move in/out).
• To power ON, press the power button on the rear of the camera head rmly and in the center of the
switch once for approximately 1 second. The switch is pressure sensitive and will not move in/out.
• To turn OFF, rmly press the power switch button twice for 1 second each time.
!IMPORTANT! Ensure that the camera is shut o and the batteries
disconnected when not in use.
PHYSICAL SETUP
12
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7

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | salesinf[email protected] | www.cuesinc.com 5
INITIAL VIEWER SETUP
1. To access the main screen, power on the QZ3 and wait approximately 30s to 1min until the unit
broadcasts its Wi-Fi network. The camera lens will zoom in/out as part of its initialization.
Once this happens, the QZ3 is ready to broadcast its network.
2. Connect to the network using the optional tablet or any other Wi-Fi enabled device. From the Wi-Fi
settings, select “QZ3-XXXX” from the available networks. If prompted to enter a network password
to join, enter the following password: “QZ3@CUES”.
3. After connecting to the network, ensure all applications are closed and then open a browser
tab, preferrably Google’s Chrome browser.
4. From the browser, type into the address bar: 192.168.8.1
5. It may be necessary to refresh the page if the video does not appear right away.

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | salesinf[email protected] | www.cuesinc.com
6
CAMERA VIEWER PAGE FUNCTIONS
To access the menu of camera functions on the viewer, select the square icon with three bars in the
upper left hand corner of the screen.
1. RECORDING - Before starting a recording, use the text eld to associate any asset ID or other
identifying information for your recording.
• Press “Start Recording” to begin an inspection. Press the button again to end the inspection. A
recording indicator will remain on the bottom of the screen to let you know the camera is recording.
2. STILL IMAGE CAPTURE - During a recording tap or click twice on the recording screen in the web
user interface to capture a still image. A shutter sound eect will conrm the still has been captured.
3. ZOOM - QZ3’s onboard digital optics provide for 30x optical and 12x digital zoom for a combined 360x
zoom capability.
• Use the ZOOM IN/OUT buttons to magnify video, as necessary. Press and hold to operate ZOOM.
4. LIGHTS - QZ3 utilizes a lighting setup we refer to as M.A.P. (Multiple Aspheric Projection) Lighting.
The advantage of M.A.P. Lighting is that by utilizing the dierent sets of lights you are able to focus
the beam of lights on dierent sections of a pipeline inspection. To make full use of the M.A.P.
Lighting, rst select the range that best provides lighting for your inspection area of interest and then
you can vary the intensity of the lights (brightness) to provide the best picture possible.
• Flood – Use for manholes and start of pipe inspection
• Near – Start of pipe
• Mid – Middle pipe
• Far – Furthest distance
• Intensity – Controls brightness of M.A.P. spot lights (25, 50, 75, and 100%)
5. EXPOSURE -
• Auto – QZ3 controls shutter and Iris
• Manual – Allows user to manually control shutter and iris
6. FOCUS -
• Auto – QZ3 controls focus
• Manual – Allows user to manually control focus (near/far); press and hold to operate focus
IMPORTANT! After pressing record it will take approximately 5 seconds for
the recording to begin.
!

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | salesinf[email protected] | www.cuesinc.com 7
3
4
5
12

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | salesinf[email protected] | www.cuesinc.com
8
CAMERA VIEWER PAGE FUNCTIONS  CONTINUED
6. HOME - The home function is an easy way to return to the default camera video parameters.
• Resets camera settings (Zoom, Exposure and Focus) to same conguration as initial settings at
power on.
7. STATUS INDICATORS - Status indicators provide important information about QZ3’s status in real
time.
• Battery life, temperature, and disk space are indicated in the diagnostics tab.
8. MANAGE RECORDINGS - Select “Manage Recordings” to access the videos and still images
recorded on the unit. Select “Stream” to return to the previous screen with the live video.
• File Transfer – To select les to be transferred, check the box next to each le of interest, plug
in a USB drive to the back of the QZ3 camera, and press “Transfer to USB” to copy the selected
les to the USB drive.
• Delete Files – To select les to be deleted from the camera, check the box next to each le to be
deleted, and press “Delete” to delete the selected les.
• Playback – To review video inspections, select the blue link of each video to playback the video.
Press “Back” below the video to return to the Manage Recordings screen.
IMPORTANT! Wait to power down QZ3 until videos in management screen display
location as internal storage. If there remain any videos that display as “transferring
to internal storage”, please reload the page and conrm the video has moved to
internal storage before powering o the unit.
!

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | salesinf[email protected] | www.cuesinc.com 9
6
7
8
MANAGE RECORDINGS
SCREEN CAPTURE

QZ3User Guide,P/N QT901
CUES, INC.
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10
ADJUSTMENTS AND MAINTENANCE
TILT BALL FRICTION ADJUSTMENT 
• To adjust friction on the tilt ball, use a Philips head screwdriver to tighten the screws around the
tilt horseshoe clamp starting at one end in a clockwise or counter-clockwise fashion, adjusting
each screw a half turn at a time. Repeat as necessary.
TELESCOPIC POLE LATCH ADJUSTMENT 
• To tighten the latches, open the latch into the free position and use a Phillips screwdriver to turn
the adjustment screw a half turn. Repeat as necessary.

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | salesinf[email protected] | www.cuesinc.com 11
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QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | salesinf[email protected] | www.cuesinc.com
12
LITHIUM ION BATTERY SAFETY AND CHARGING INFORMATION
Battery/Charging Precautions and Recommendations -
• Do not allow battery pack to short-circuit, even for a moment.
• Always protect battery packs from shock, puncture, and impact, i.e., do not drop or transport in
a tool box, trunk, back of van, etc. where they can “bang around”. The best practice is to keep
them in the padded case while not in use.
• Do not use or attempt to charge a battery pack that is leaking or shows any signs of damage.
• Never charge a battery pack at temperatures below or above 0°C/40°C respectively.
• Do not operate a battery pack at temperatures below or above -30°C/55°C respectively.
• Keep the battery packs away from rain/ moisture when not enclosed in housing/case.
• Always charge battery packs on a non-ammable surface and away from all ammable material.
• Remove packs from equipment or case compartment before charging.
• Do not attempt to tamper with or disassemble batteries or chargers.
• Batteries may become warm during use or charge.
• Remaining charge on battery is indicated by pressing the button beneath the LED display on left side.
• Battery packs should be recharged as soon as possible after discharge unless they are not in the
appropriate temperature range. Ideally, charging should occur at room temperature on packs that
have been allowed to warm up or cool down to room temperature.
• Battery pack sets should be “rotated”, even if second set is not needed during an inspection session,
i.e. once the rst has been partially or fully used remove it from the pole for recharge and use the
second set of batteries for the next session.
• Partial charges or discharges are acceptable without causing “memory eect”, although constant
operation under those conditions should be avoided.
Charging Procedure -
Standard Wall Adapter -
• Connect charger to battery pack using connector on the top right side of the battery pack.
• When the charger LED is red, the battery is charging.
• When the charger LED switches to green, the battery is fully charged.
Optional Base Station Charger -
• Using optional shore power cable, the base station charger can be used to power the QZ3 camera for
in-oce use.
• Charger can power the camera while simultaneously charging batteries.
• Attach batteries to be charged to the charging port on the base station charger. To remove the
battery, a release button on each port must be pressed.
• When the charger LED is red, the battery is charging.
• When the charger LED switches to green, the battery is fully charged.
• Remove batteries from charger when unplugging the base station charger to avoid draining the charge.
• Unplug base station when not in use.

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | salesinf[email protected] | www.cuesinc.com 13
QZ3 Battery Packs can be used to charge the optional tablet accessory.
!

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | salesinf[email protected] | www.cuesinc.com
14
QZ3 SAFETY FUNCTIONS
It is important to be aware of some built in functions of the QZ3. The camera has built in safeguards to
protect itself from damage, and will alert the user to these functions where applicable.
OVER TEMPERATURE PROTECTION  Should the QZ3 register an unsafe internal/external operating
temperature, one of the following conditions may occur:
Upon Startup
• At a high temperature startup (> ~70°C), the camera will ash the power switch light once per
second to indicate a high temperature cool down condition. Under this scenario the camera will not
broadcast. The cool down cycle will continue until the camera’s internal temperature is safe for use
• During cool down, user should keep the camera in a shaded/cool environment and power o the
camera to expedite the cooling process.
• It is best practice to allow the camera to cool o while powered o for at least 20 minutes before
attempting to restart.
During Operation
• High temperature warning - A warning may appear on the screen alerting the user that operating
temperature is reaching a high temperature (>~60°C).
• User should conclude inspections to prevent loss of data.
• The camera will ash the power switch light ve times per second to indicate the warning state.
• High temperature error - An error may appear on the screen alerting the user that operating
temperature is exceeding the high temperature limit (> ~65°C). After a high temperature error
message, the camera will prepare to shut itself o to prevent damage to internal components.
• User should conclude inspection to prevent loss of data.
• The camera will ash the power switch light twice per second to indicate the error state.
• High temperature shuto - After the high temperature error is issued, if the QZ3 is not shut o,
and temperature continues to rise, the camera will shut itself o to prevent damage to internal
components.
• After a high temperature shuto, the camera will ash the power switch light once per second
to indicate a cooldown cycle, unless turned o by the user. During cool down the camera will not
broadcast.
• During cool down, user should keep the camera in a shaded/cool environment and power o the
camera to expedite the cooling process.
• It is best practice to allow the camera to cool o while powered o for at least 20 minutes before
attempting to restart.

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | salesinf[email protected] | www.cuesinc.com 15
QZ3 SAFETY FUNCTIONS
UNDER TEMPERATURE PROTECTION - Should the QZ3 register an unsafe internal/external operating
temperature, one of the following conditions may occur:
Upon Startup -
• At a low temperature startup (< ~10°C), the camera will automatically turn on all spot lights to warm
itself to a safe operating temperature unless turned o by the user. During the warm up cycle, the
camera will not broadcast.
During Operation -
• Low temperature warning - A warning may appear on the screen alerting the user that operating
temperature is reaching a low temperature (< ~0°C).
• User should conclude inspections to prevent loss of data.
• Low temperature shuto - After the low temperature warning, if the QZ3 is not shut o, and
temperature continues to drop (< ~ -5°C), the camera will shut itself o to prevent damage to
internal components.
• After a low temperature shuto, the camera will automatically turn on all spot lights to warm
itself to a safe operating temperature unless turned o by the user. During the warm up cycle, the
camera will not broadcast.
LOW BATTERY PROTECTION - If the QZ3 senses a low battery voltage, the following may occur:
• Low Battery Light - The power button light will ash to indicate low battery when:
• When the camera senses a battery voltage lower than 11.5V (~30%), the camera will ash the
power button ve times per second to indicate a warning condition.
• When the camera senses a battery voltage lower than 10.5V (~20%), the camera will ash the
power button twice per second to indicate an error condition.
• When the camera senses a battery voltage lower than 8.5V (~2%), the camera will ash the power
button once per second to indicate a shutdown condition.
• Low Battery Warning - The camera will display a warning on the viewer screen indicating low battery.
• User should conclude inspections to prevent loss of data and change battery to continue
inspections.
• Low Battery Shutdown - The camera will shut down to prevent damage to internal components.
• User should change battery to continue inspections.
HIGH HUMIDITY PROTECTION
• High Humidity Warning - The camera will display a warning on the viewer screen to indicate high internal
humidity (> ~80%) should the internal seal become compromised.
• Recommend return to Cues or authorized service center to prevent damage due to internal humidity.
• After the high humidity warning is issued, the camera will ash the power button light ve times per
second to indicate a warning condition.
• High Humidity Critical Warning- the camera will not initialize for inspection to protect internal
components from damage due to extreme internal humidity (> ~85 %).
HIGH PRESSURE PROTECTION
• High Pressure Warning - The camera will display a high pressure warning on the viewer screen when it
senses a high pressure corresponding to submersion depths deeper than 1 meter (3.3 ft.).
• After the high pressure warning is issued the camera will ash the power button light ve times per
second to indicate a warning condition.

QZ3User Guide,P/N QT901
CUES, INC.
800.327.7791 | salesinf[email protected] | www.cuesinc.com
16
POSSIBLE SYMPTOMS
Indicator Low Battery Extreme
Temperature
Internal Pressure Internal Humidity
All Spot Lights
ON
N/A Low temperature
warm up (no video)
N/A N/A
Power Switch
Flashes 5x/sec
Low battery
(~30%)
High temperature
warning
High internal
pressure
(Submersion > 1m)
High internal
humidity (Greater
than ~85%; no
video)
Power Switch
Flashes 2x/sec
Very Low Battery
(~20%)
High temperature
error (no video)
N/A N/A
Power Switch
Flashes 1x/sec
Critically Low
Battery (<2%)
High temperature
startup (no video)
N/A N/A
TROUBLESHOOTING THE QZ3
QZ3 SOFTWARE UPDATES
IMPORTANT! VISIT HTTPS://CUESINC.COM/PAGES/QZ3SOFTWAREUPDATES
REGULARLY TO CHECK FOR THE LATEST SOFTWARE UPGRADES FOR YOUR QZ3.
!
BASIC TROUBLESHOOTING CHECKS
• Ensure tablet or other connected device is connected to QZ3 Wi-Fi network (needs to be
connected at each power up)
• Power cycle camera
• Change batteries
• Close all applications on tablet/connected device
• Close all tabs in web browser (Google Chrome is recommended)
• Clear Google Chrome browser cache
• In the browser select three vertical dots on upper right corner of screen>Settings>Privacy>Clear
Browsing Data>Clear Data (ensure time range “all time” is selected
• Perform any required updates to tablet/connected device
• Power cycle tablet/connected device