Custom Audio Electronics KPM 216 H User manual

KPM216H
Thermal printer for information kiosks
and ATMs
KPM 216 H
210/216mm (8.5”)
User Manual
www.custom.it

KPM216H
All rights reserved. Total or partial reproduction of this manual in whatever form, whether by
printed or electronic means, is forbidden. While guaranteeing that the information contained in
it has been carefully checked, CUSTOM ENGINEERING SPA and other entities utilized in the
realization of this manual bear no responsibility for how the manual is used.
Information regarding any errors found in it or suggestions on how it could be improved are
appreciated. Since products are subject to continuous check and improvement, CUSTOM
ENGINEERING SPA reserves the right to make changes in information contained in this manual
without prior notification.
COD. DOME-KPM216H REV. 1.31
Copyright 2003 CUSTOM ENGINEERING SPA – Italy
CUSTOM ENGINEERING SPA
Str. Berettine 2 - 43010 Fontevivo (PARMA) - Italy
Tel.: [phone] - Fax: [phone]
http: www.custom.it http: www.smice.com
Customer Service Department:
Tel.: [phone]
Email: [email protected]

KPM216H
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PRINTER COMPONENTS
A. KPM216H – Front external view
1- Printing head set
2- Opening lever of head set
3- Roller cover
4- Paper exit (1)
5- Lock/Unlock button of motorization cover
6- Motorization cover
(1) Available in two versions: horizontal or vertical (option 0090) paper delivery.

KPM216H
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B. KPM216H – Rear external view
1- Paper load
2- Paper feed guides (adjustable)
3- Status led
4- Feed key
5- Print key
6- Reset key
7- External near paper end sensor connector
8- Motorization cover
9- Printing head set
10- Opening lever of head set
11- Tilting paper holder
12- Paper ejector rollers unit
13- Roller cover
14- Fixing brackets (additional)

KPM216H
5
68 7
124 3
KPM216H-U
model
KPM216H-P
model
C. KPM216H – Under view
KPM216H-U model
1- Serial connector
2- USB connector
3- Power supply connector
4- Power supply fuse
KPM216H-P model
5- Serial connector
6- Centronics connector
7- Power supply fuse
8- Power supply connector

KPM216H
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TABLE OF CONTENTS
KPM216H
i
INTRODUCTION
MANUAL CONTENTS ......................................................................................................... 1
EXPLANATORY NOTES USED IN THIS MANUAL .............................................................. 1
GENERAL SAFETY INFORMATION .................................................................................... 1
UNPACKING THE PRINTER ................................................................................................ 2
PRINTER FEATURES ......................................................................................................... 3
PRINTER DESCRIPTION ..................................................................................................... 4
1. INSTALLATION AND USE
1.1 CONNECTIONS .......................................................................................................... 1-1
1.1.1 Power Supply ....................................................................................................... 1-1
1.2 ADDITIONAL BRACKETS ASSEMBLING .................................................................. 1-2
1.3 SELF-TEST ................................................................................................................ 1-3
1.4 CONFIGURATION ....................................................................................................... 1-4
1.5 HEXADECIMAL DUMP .............................................................................................. 1-5
1.6 MAINTENANCE .......................................................................................................... 1-6
1.6.1 Changing the paper roll ........................................................................................ 1-6
1.6.2 Paper load specifications ..................................................................................... 1-7
1.6.3 Adjusting paper width ........................................................................................... 1-9
1.6.4 Paper jam .......................................................................................................... 1-10
1.6.5 Cleaning the print head ...................................................................................... 1-13
1.6.6 Cleaning the ejector rollers ................................................................................. 1-15
1.7 TICKET CHARACTERISTICS ................................................................................... 1-16
1.7.1 Ticket characteristics.......................................................................................... 1-16
2. INTERFACES
2.1 RS232 SERIAL ........................................................................................................... 2-1
2.2 USB SERIAL INTERFACE .......................................................................................... 2-3
2.3 CENTRONICS PARALLEL ......................................................................................... 2-3
3. PRINTER OPERATION
3.1 PRINTING MODES ..................................................................................................... 3-1
3.2 CONTROL CHARACTERS ......................................................................................... 3-1
3.2.1 ESC/POS emulation ........................................................................................... 3-1
4. TECHNICAL SPECIFICATIONS
4.1 TECHNICAL SPECIFICATIONS .................................................................................. 4-1
4.2 DIMENSIONS ............................................................................................................. 4-4
5. CHARACTER FONTS
5.1 CHARACTER SETS ................................................................................................... 5-1
APPENDIX A - ACCESSORIES AND SPARE PARTS
A.1 ACCESSORIES ........................................................................................................ A-1
A.1.1 Power Supply ..................................................................................................... A-1
A.2 SUPPLIES ................................................................................................................ A-2
A.3 NOTES FOR TECHNICAL ASSISTANCE ................................................................. A-2
A.3.1 Replacement of roller motorization belt ............................................................... A-2
A.3.2 Replacing fuse .................................................................................................... A-4

TABLE OF CONTENTS
KPM216H ii
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INTRODUCTION
KPM216H
1
MANUAL CONTENTS
In addition to the Introduction which includes a description of the explanatory notes used in the
manual, general safety information, how to unpack the printer and a brief description of the
printer including its basic features, this manual is organized as follows:
Chapter 1: Contains the information required for correct printer installation and its proper
use
Chapter 2: Contains information on interface specifications
Chapter 3: Contains a description of the printer command set
Chapter 4: Contains Technical Specifications of the printer
Chapter 5: Contains the character sets (fonts) used by the printer
EXPLANATORY NOTES USED IN THIS MANUAL
N.B.
Gives important information or suggestions relative to the use of the printer.
WARNING
Information marked with this symbol must be carefully followed to guard against
damaging the printer.
DANGER
Information marked with this symbol must be carefully followed to guard against
operator injury or damage.
GENERAL SAFETY INFORMATION
•Read and keep the instructions which follow.
•Follow all warnings and instructions indicated on the printer.
•Before cleaning the printer, disconnect the power supply.
•Clean the printer with a damp cloth. Do not use liquid or spray products.
•Do not operate the printer near water.
•Do not use the printer on unstable surfaces that might cause it to fall and be seriously
damaged.
•Be careful when installing because this piece of equipment is suitable for mounting on
concrete or other noncombustibile surface only (self-extinguishing grade 94-V1 min.).
•Only use the printer on hard surfaces and in environments that guarantee proper
ventilation.
•Make sure the printer is placed in such a way as to avoid damage to its wiring.
•Use the type of electrical power supply indicated on the printer label. If in doubt, contact
your retailer.
•Using a power supply of SELV type to feed the printer.
•Do not block the ventilation openings.

INTRODUCTION
KPM216H 2
•Do not introduce foreign objects of any kind into the printer as this could cause a short
circuit or damage parts that could jeopardize printer functioning.
•Do not spill liquids onto the printer.
•Be careful when working on the printer because the head area is ESD (electrostatic
discharge) sensitive.
•Do not carry out technical operations on the printer, with the exception of the scheduled
maintenance procedures specifically indicated in the user manual.
•Disconnect the printer from the electricity supply and have it repaired by a specialized
technician when:
A. The feed connector has been damaged.
B. Liquid has seeped inside the printer.
C. The printer has been exposed to rain or water.
D. The printer is not functioning normally despite the fact that all instructions in the
users manual have been followed.
E. The printer has been dropped and its outer casing damaged.
F. Printer performance is poor.
G. The printer is not functioning.
UNPACKING THE PRINTER
Remove the printer from its carton being careful not to damage the packing material so that it
may be re-used if the printer is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of
damage. If there are, contact Customer Service.
1. Paper roll (216mm)
2. Manual (or CD-Rom)
3. Electrical supply cable
4. Cable connection for near paper end sensor
5. Additional fixing brackets
6. Near paper end sensor
7. Upper tray
8. Printer
9. Foam packing shell
10. Box
•Open the printer packaging
•Remove the paper roll
•Remove the manual (or CD-Rom)
•Remove the cables of power supply and near paper end sensor connection
•Remove the additional fixing brackets
•Remove the near paper end sensor
•Remove the upper tray
•Take out the foam packing shell
•Take out the printer and remove it from its plastic covering.
•Keep the box, trays and packing materials in the event the printer must be transported/
shipped in the future.

INTRODUCTION
KPM216H
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2
1
PRINTER FEATURES
It’s an A4/US letter format thermal printer designed for Internet, information and reservation
kiosks and automatic teller (ATM) machines.
It is available in two models: 204 dpi (8 dots/mm) thermal printing mechanism version and
300 dpi (11.8 dots/mm) thermal printing mechanism version. Both versions utilize 210/216
mm-wide paper rolls.
In addition to normal printing functions, the printer offers a wide array of special features:
• High speed printing:
(Fig.1)

INTRODUCTION
KPM216H 4
ytilauqhgiH ces/mm05
lamroN ces/mm001
deepshgiH ces/mm521
• Easy paper changing (automatic paper loading).
• Paper width: 210/216 mm (8.5”).
• Bar code UPC-A. UPC-E, EAN13, EAN8, CODE39, ITF, CODABAR, CODE93,
CODE128 and CODE32.
• 3 standard and international character set fonts.
• Definition of function macros for automatic operation re-call.
• Graphic mode printing.
• Print density (-50% to +100%).
• Serial interfaces: RS232 (1200 to 230400 bps)
• Interfaces: RS232-USB and CENTRONICS-RS232.
• Rotating cutter.
• Double function ticket presentation: “ejecting” and “retracting”.
• Sensors: paper end, ticket present, near paper end, virtual paper end.
• Optional 90° paper output.
PRINTER DESCRIPTION
The printer (fig.2) is comprised of a metal frame, printing mechanism, a cutter and an ejector
Located on the keypad are the following keys: LINE FEED (1), FORM FEED (2), Reset (3)
and status LED (4).
•LINE FEED key. When the LINE FEED key is pressed, the printer advances the paper
so that the paper may be inserted in the printing mechanism. During power-up, if the
LINE FEED key is held down, the printer will perform the FONT TEST routine.
•FORM FEED key. When the FORM FEED key is pressed, the printer advances the
paper by a pre-set length. During power-up, if the FORM FEED key is held down, the
printer enters the SETUP routine.
•Reset key, activating through a single-point tool (max diameter 2.5mm). When the Reset
key is pressed, the printer executes an hardware reset such as the power shut off/
power on.
•STATUS LED displays printer hardware status. In case of malfunction, the color and
flash frequency changing as follows:

INTRODUCTION
KPM216H
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43
2
1
(Tab.1)
(Fig.2)
DELSUTATSROLOCNOITPIRCSED
nodenruTneerGrorreon:NOretnirP
gnihsalFneerG
sutatsnoitacinummoC
sgnihsalF.RNnoitpircseD
1atadevieceR
2,rorreemarf,ytirap(srorrenoitpeceR
)rorrenurrevo
3dnammocterpretnisiM
4tuoemitnoitpecerdnammoC
gnihsalFwolleY
rorregnirevoceR
sgnihsalF.RNnoitpircseD
2erutarepmetrevognidaeH
3dnerepaP
4majrepaP
5tcerrocniegatlovylppusrewoP
6deneporevoC
gnihsalFdeR
rorregnirevocernU
sgnihsalF.RNnoitpircseD
3rorreMAR
4rorreMORPEE
5rorrerettuC

INTRODUCTION
KPM216H 6
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1. INSTALLATION AND USE
KPM216H
11-
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6
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3
1.1 CONNECTIONS
1.1.1 Power Supply
Theprinter isequippedwith anexternal powersupply outlet (seeFig. 1.1).The connectorpin
configurationis asfollows:
Modelno. type: Header : Molex39-30-0060 (Vertical)
Housing: Molex39-01-2065
.oNniPlangiS
1V42+
2V42+
3V42+
4DNG
5DNG
6DNG
WARNING:
Respectpower supplypolarity.
(Fig.1.1)
(Tab.1.1)

1. INSTALLATION AND USE
KPM216H 21-
RED
1
2
3
456
OPPOSITE VIEW SIDE
BLACK
BLACK
RED
OF
CABLE INSERTION
6 PIN (3X2)
FEMALE CONNECTO
R
Thispicture showsthepower supplycable included inthe printerpackaging:
Theconnector pinconfigurationof thiscable is asfollows:
elameF rotcennoc rolocelbaC
1.onniP DER
2.onniP detcennoctoN
3.onniP DER
4.onniP KCALB
5.onniP detcennoctoN
6.onniP KCALB
Note: The red cable is for +24 Vdc.
Theblack cable isforsignal ground.
1.2 ADDITIONAL BRACKETS ASSEMBLING
Packingwith theprinteraresuppliedtwoadditional fixingbrackets. Assemblethe brackets(1) to
printerset as showninthe fig. 1.3andfig. 1.4.
(1) N.B.:Before fixing the right lateral bracket (see fig. 1.2) remove the lateral
cover (refer to the opreations described in the 1.6.4 paragraph relevant to paper
jam).
(Fig.1.2)

1. INSTALLATION AND USE
KPM216H
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1.3 SELF-TEST
Printeroperating status is indicatedin the configurationprint-outin which, nexttothe name of
thecomponents displayed(seefigures 1.5and 1.6), thefollowing informationis given:
•underINTERFACEis giventheinterface present (RS232,USB,RS232/CENTRONICS).
• under PROGRAM MEMORY TEST, DYNAMIC RAM TEST, EEPROM TEST and CUTTER
TEST,themessage OK appearsif functioning andNOTOKif faulty.
• under HEAD VOLTAGE is given the voltage of the head.
• under HEAD TEMPERATURE is given the temperature of the head.
•under PWM EJECTERis giventhe percentagevalue ofduty-cycle appliedtoejecter motorto
obtain the desired speed .
• under PAPER PRINTED is given the number of centimeters of paper printed.
• under CUT COUNTER is given the number of cuts made.
• under RETRACT COUNTER is given the number of retract made.
• under POWER ON COUNTER is given the number of power-ups made.
(Fig.1.3)
(Fig.1.4)
Right side (dx)
Left side (sx)

1. INSTALLATION AND USE
KPM216H 41-
(Fig.1.5)
KPM216H-U MODEL
1.4 CONFIGURATION
Thisprinter permitstheconfiguration ofdefault parameters.The printer’sconfigurable
parametersare:
•RS232 Baud Rate: 230400, 115200, 57600, 38400, 19200D, 9600, 4800, 2400,1200.
•RS232 Data length: 7, 8Dbits/char.
•RS232 Parity: NoneD, Even or Odd.
•RS232 Handshaking: XON/XOFFDor Hardware.
•Busy condition : RxFullDoOffLine/RxFull (2).
*PRINTERSETUP*
INTERFACE................................. RS232,
USB
PROGRAMMEMORYTEST........ OK
DYNAMICRAM TEST.................OK
EEPROMTEST........................... OK
CUTTERTEST............................ OK
HEADVOLTAGE [V] = 24.28
HEADTEMPERATURE[°C] = 24
PWMEJECTER[%] = 67.1
PAPERPRINTED[cm] = 4970
CUTCOUNTER = 256
RETRACTCOUNTER = 0
POWERONCOUNTER = 55
RS232BaudRate : 115200 bps
RS232Datalength : 8 bits/chr
RS232Parity : None
RS232Handshaking : Xon/Xoff
BusyCondition : RxFull
USBAddressNumber : 0
USBStatusMonitor : Disabled
Autofeed : CR disabled
PrintMode : Normal
Chars / inch : A=11 B=15 cpi
Speed/Quality : Normal
AutomaticEjecting : Disabled
PaperRetracting : Disabled
DotDamagePrevention : Disabled
NotchAlignment : Disabled
Shortticket(<150mm) : Disabled
PrintDensity : 0%
[FF] Key to enter setup
[LF] Key to skip setup
(Fig.1.6)
KPM216H-P MODEL
*PRINTERSETUP*
INTERFACE.............................RS232/
CENTRONICS
PROGRAMMEMORYTEST........ OK
DYNAMICRAM TEST.................OK
EEPROMTEST........................... OK
CUTTERTEST............................ OK
HEADVOLTAGE [V] = 24.28
HEADTEMPERATURE[°C] = 24
PWMEJECTER[%] = 67.1
PAPERPRINTED[cm] = 4970
CUTCOUNTER = 256
RETRACTCOUNTER = 0
POWERONCOUNTER = 55
RS232BaudRate : 115200 bps
RS232Datalength : 8 bits/chr
RS232Parity : None
RS232Handshaking : Xon/Xoff
BusyCondition : RxFull
Autofeed : CR disabled
PrintMode : Normal
Chars / inch : A=11 B=15 cpi
Speed/Quality : Normal
AutomaticEjecting : Disabled
PaperRetracting : Disabled
DotDamagePrevention : Disabled
NotchAlignment : Disabled
Shortticket(<150mm) : Disabled
PrintDensity : 0%
[FF] Key to enter setup
[LF] Key to skip setup

1. INSTALLATION AND USE
KPM216H
51-
•USB Address Number : 0D , 1, 2, 3, 4, 5, 6, 7, 8, 9.
•USB Status Monitor (3): DisabledD or Enabled.
•Autofeed: CR disabledDor CR enabled.
•Print mode: NormalDorReverse.
•Characters per inch:
204 dpi version : A=11 B=15 cpiD, A=15 B=20 cpi.
300 dpi version : A=16 B=23 cpiD,A=23 B=30 cpi.
•Speed/Quality: High Quality, NormalD, High Speed.
•Automatic Ejecting (4):DisabledD , Enabled T.out 5 sec, Enabled T.out 10 sec,
Enabled T.out 15 sec, Enabled T.out 20 sec, Enabled T.out 30 sec,
Enabled T.out 40 sec, Enabled T.out 60 sec, Enabled T.out 2 min.
•Paper retract (5):DisabledD , Enabled No Timeout, Enabled T.out 5 sec, Enabled
T.out 10 sec, Enabled T.out 15 sec, Enabled T.out 20 sec, Enabled T.out 30
sec, Enabled T.out 40 sec, Enabled T.out 60 sec, Enabled T.out 2 min.
•Dot Damage Prevention(6):DisabledD, ± 7 dot o ± 15 dot.
•Notch Alignment : DisabledD or Enabled.
•Notch Threshold (7): 0.5 V, 1.0 V, 1.5 V, 2.0 V, 2.5 V, 3.0 V, 3.5 V D, 4.0 V, 4.5V.
•Notch Distance [mm] (8): 0 D.
•Short ticket (< 150mm) (9): DisabledD or Enabled.
•Print density: -50%, -37%,-25%,-12%,0%D, +12%, +25%, +37%, +50%.
Pleasenote: theparameters markedwiththesymbolDrepresentthedefaultvalues.
(2) N.B.:parameter valid only wth serial interface; using this parameter, it is
possible to select whether the Busy signal is activated when the printer is both in
Off Line status and the buffer is full, or only if the reception buffer is full.
(3) N.B.:This parameter is displayed if the printer has an USB interface. The
Status Monitor is an additional printing driver component that allows the printer
status monitoring.
(4) N.B.:If paper is present on the ejector and if this parameter is desabled,
the printer can’t perform the paper retract; if this parameter has been
activated in “No Timeout” mode, when the printer receives the command, it
can retract the paper; if this parameter has been activated in “T.out 5-10-15-
20-30-40- 60 sec-2 min” mode, the printer executes automatically the paper
retract after 20-30-40-60 seconds or 2 minutes.
(5) N.B.:if this parameter is desabled, the printer can’t perform the automatic
ejecting; if this parameter has been activated in “T.out 5-10-15-20-30-40-60
sec-2 min” mode, the printer executes automatically the automatic ejecting
after 20-30-40-60 seconds or 2 minutes.
(5) N.B.:Function, if enabled, allows to prevent the deterioration of dots
stressed with special print-outs like graphics, tables and similar.
(7) N.B.:The parameter “Notch distance” is displayed and enabled only in
case that the notch alignment parameter is enabled. The parameter “Notch
distance” is used to set the exact distance of the notch entering the
desired value in millimetre and in deci-millimetre.
(8) N.B.:Function, if enabled, allows to print ticket more short than 150mm
(see the paragraph 4.1 technical specifications).

1. INSTALLATION AND USE
KPM216H 61-
HEXADECIMAL DUMP ASCII DUMP
0x000000 48 65 78 61 64 65 63 69 6D 61 6C 20 64 75 6D 70 20 66 75 6E 63 74 69 6F 6E 20 30 31 32 33 34 35 Hexadecimaldumpfunction012345
0x000020 36 37 38 39 20 61 62 63 64 65 66 67 68 69 6A 6B 6C 6D 6E 6F 70 71 72 73 74 75 76 77 78 79 7A 2E 6789abcdefghijklmnopqrstuvwxyz.
(Fig.1.7)
The settings made are stored in EEPROM (nonvolatile memory).
During power-up, if the FORM FEED key is held down, the printer enters the autotest
routine and prints out the setup report. The printer will remain in standby in Hexadecimal
dump mode (see section 1.5) until another key is pressed or characters are received
through the printer communication port.
When the FORM FEED key is pressed, the printer enters parameter configuration.
When the LINE FEED key is pressed, the printer exits setup and terminates the
Hexadecimal dump function.
When the receive buffer is full, if handshaking is set to XON/XOFF, the printer sends the
XOFF ($13) on the serial port.
Whenthe receive bufferhas clearedonceagain, ifhandshakingis settoXON/XOFF,the
printersends the XON($11)on theserialport.
1.5 HEXADECIMAL DUMP
Thisfunction isused todisplaythe charactersreceived fromthecommunications port;the
printerprints outboth the hexadecimalcode receivedaswell asthe correspondingASCII
code.
Oncethe autotestroutine hasfinished, theprinter entersHexadecimalDumpmode.The
printerremains in standbyuntila keyispressed or charactersare received fromthe
communicationsport; for every24 characters received(204 dpi version)or every 32
charactersreceived (300 dpiversion), itprints hexadecimal valuesandASCII codes(if the
charactersappear underlined,it meansthereceivebufferis full).
Shownbelow is anexampleof a HexadecimalDump for the300dpi (32 characters)version:
1.6 MAINTENANCE
1.6.1 Changing the paper roll
Everypaper changeverify thattherearen’t paperoff-cuts fromthe paperinlet andoutlet; if
thisevent happensremove thepaper off-cutsbefore executeany otheroperation.
Tochange thepaper roll,proceedas follows:
1) Positionthepaper roll (1)so thatitunrolls correctlyas showninfig.1.8;
2) Inserttheend of thepaper rollinthe paperload openingonthe printingmechanism (2)
andwait for thepaperto load automatically(see fig. 1.8);
3) Removethepaper from thepaper exitopening(3)(6).
(6) N.B.: The paper exit opening may be assembled in one of two positions,
depending on the model in use (see fig. 1.8).