Custom Audio Electronics VKP112 User manual

OEM
USER MANUAL
VKP112
VKP112
Command Reference: DOMC-0001e

All rights reserved. Total or partial reproduction of this manual in whatever form, whether by printed or elec-
tronic means, is forbidden. While guaranteeing that the information contained in it has been carefully checked,
CUSTOM ENGINEERING SPA and other entities utilized in the realization of this manual bear no responsibility
for how the manual is used.
Information regarding any errors found in it or suggestions on how it could be improved are appreciated. Since
products are subject to continuous check and improvement, CUSTOM ENGINEERING SPA reserves the right
to make changes in information contained in this manual without prior notification.
Copyright © 2009 CUSTOM ENGINEERING S.p.a. – Italy
CUSTOM ENGINEERING S.p.A.
Str. Berettine 2 - 43010 Fontevivo (PARMA) - Italy
Tel.: [phone] - Fax: [phone]
http: www.custom.biz
Customer Service Department:
Email: [email protected]

PRINTER COMPONENTS
A. Front external view
1 Printing mechanism
2 Cutter
3 Paper mouth
4 Paper out
5 Ejector unit mechanism
6 Printing mechanism motor
6
5
1
2
4
3
(Fig.1)
User Manual VKP112

B. Rear external view with RS232 serial interface and USB interface
1 Metal chassis
2 Paper in
3 Paper roll holder support
4 Paper roll holder pivot
5 Near paper end sensor
6 LINE FEED key
7 FORM FEED key
8 POWER ON Led
9 STATUS Led
10 PAPER LOW Led
11 SERIAL interface connector
12 USB interface connector
13 Near paper end connector
14 Power supply connector
15 Unblocking lever for printing head
16 Unblocking lever for ejector unit.
15
16
14
12
11
2
1
3
4
5
6
7
8
9
10
13
(Fig.2)
VKP112 User Manual

C. Rear external view with CENTRONICS parallel interface
1 Metal chassis
2 Paper in
3 Paper roll holder support
4 Paper roll holder pivot
5 Near paper end sensor
6 LINE FEED key
7 FORM FEED key
8 POWER ON Led
9 STATUS Led
10 PAPER LOW Led
11 CENTRONICS parallel interface connector
12 Near paper end connector
13 Power supply connector
14 Unblocking lever for printing head
15 Unblocking lever for ejector unit.
15
16
14
12
11
2
1
3
4
5
6
7
8
9
10
13
(Fig.3)
User Manual VKP112

The printer components described previously (see fig.1) are grouped as follows (see fig. 2):
1. Ejector unit
2. Metal chassis
3. Paper roll holder unit
4. Electronic board
5. Printing mechanism
5
4
1
2
3
(Fig.4 )
VKP112 User Manual

INTRODUCTION
MANUAL CONTENTS......................................................................................................................................1
EXPLANATORY NOTES USED IN THIS MANUAL .........................................................................................1
GENERAL SAFETY INFORMATION................................................................................................................ 1
UNPACKING THE PRINTER ...........................................................................................................................2
PRINTER FEATURES......................................................................................................................................2
PRINTER DESCRIPTION ................................................................................................................................3
1. INSTALLATION AND USE
1.1 CONNECTIONS......................................................................................................................................1-1
1.1.1 Power supply...................................................................................................................................1-1
1.2 SELF-TEST .............................................................................................................................................1-2
1.3 CONFIGURATION...................................................................................................................................1-3
1.4 HEXADECIMAL DUMP ...........................................................................................................................1-4
1.5 MAINTENANCE ......................................................................................................................................1-5
1.5.1 Open the printer ..............................................................................................................................1-5
1.5.2 Paper jam ........................................................................................................................................1-6
1.5.3 Positioning paper roll holder support...............................................................................................1-8
1.5.4 Changing the paper roll .................................................................................................................1-10
1.5.5 Cleaning the printer .......................................................................................................................1-12
1.5.6 Ticket specifications ......................................................................................................................1-13
2. INTERFACES
2.1 RS232 SERIAL INTERFACE...................................................................................................................2-1
2.2 USB INTERFACE....................................................................................................................................2-3
2.3 CENTRONICS PARALLEL INTERFACE.................................................................................................2-4
3. TECHNICAL SPECIFICATION
3.1 TECHNICAL SPECIFICATIONS..............................................................................................................3-1
3.2 DIMENSIONS..........................................................................................................................................3-3
3.2.1 VKP112 printer with paper roll holder support.................................................................................3-3
4. CHARACTER SETS
4.1 CHARACTER SETS................................................................................................................................4-1
APPENDIX A - ACCESSORIES AND SPARE PARTS
A.1 ACCESSORIES ..................................................................................................................................... A-1
A.1.1 Power supply ................................................................................................................................. A-1
A.1.2 Plastic dispenser............................................................................................................................ A-2
A.2 SPARE PARTS....................................................................................................................................... A-3
A.2.1 Supplies ......................................................................................................................................... A-3
TABLE OF CONTENTS
User Manual VKP112 i

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TABLE OF CONTENTS
ii VKP112 User Manual

MANUAL CONTENTS
In addition to the Introduction which includes a description of the explanatory notes used in the manual, gen-
eral
safety information, how to unpack the printer and a brief description of the printer including its basic features,
this manual is organized as follows:
Chapter 1: Contains the information required for correct printer installation and its proper use
Chapter 2: Contains information on interface specifications
Chapter 3: Contains a description of the printer command set
Chapter 4: Contains Technical Specifications of the printer
Chapter 5: Contains the character sets (fonts) used by the printer
EXPLANATORY NOTES USED IN THIS MANUAL
N.B.
Gives important information or suggestions relative to the use of the printer.
WARNING
Information marked with this symbol must be carefully followed to guard against damaging the
printer.
DANGER
Information marked with this symbol must be carefully followed to guard against operator injury
or damage..
GENERAL SAFETY INFORMATION
Read and keep the instructions which follow.•
Follow all warnings and instructions indicated on the printer.•
Before cleaning the printer, disconnect the power supply.•
Clean the printer with a damp cloth. Do not use liquid or spray products.•
Do not operate the printer near water.•
Do not use the printer on unstable surfaces that might cause it to fall and be seriously damaged.•
Only use the printer on hard surfaces and in environments that guarantee proper ventilation.•
Make sure the printer is placed in such a way as to avoid damage to its wiring.•
Use the type of electrical power supply indicated on the printer label. If in doubt, contact your retailer.•
Do not block the ventilation openings.•
Do not introduce foreign objects of any kind into the printer as this could cause a short circuit or damage•
parts that could jeopardize printer functioning.
Do not spill liquids onto the printer.•
Do not carry out technical operations on the printer, with the exception of the scheduled maintenance•
procedures specifically indicated in the user manual.
Disconnect the printer from the electricity supply and have it repaired by a specialized technician when:•
The feed connector has been damaged.A.
Liquid has seeped inside the printer.B.
The printer has been exposed to rain or water.C.
The printer is not functioning normally despite the fact that all instructions in the usersD.
manual have been followed.
The printer has been dropped and its outer casing damaged.E.
Printer performance is poor.F.
The printer is not functioning.G.
INTRODUCTION
User Manual VKP112 1

UNPACKING THE PRINTER
Remove the printer from its carton being careful not to damage the packing material so that it may be re-used
if the printer is to be transported in the future. Make sure that all the components listed below are present and
that there are no signs of damage. If there are, contact Customer Service.
Manual (or CD-ROM)1.
Paper roll2.
Upper packing frame3.
Printer4.
Lower packing frame5.
Box6.
Paper holder support kit. The kit includes:7.
Paper holder support with paper near•
end cable.
Fastening screw.•
Cable ties.•
Installation instructions8.
Open the printer packaging•
Take out the user manual, the CD-ROM, the•
installation instructions and the paper roll.
Take out the paper holder support kit.•
Take out the printer.•
Keep the box packing materials in the event•
the printer must be transported/shipped in
the future
PRINTER FEATURES
The VKP112 printer is designed to emit high-resolution thermal-printed tickets ideal for use in information
and multimedia kiosks, self-service machines, no-queue systems, parking areas, gaming machines and toll
receipt machines.
Two ticket presentation systems are available on the VKP112 printer:
- Motor-driven dispenser with sensors on the dispenser that holds the ticket while it is being printed and then
delivers it once it has been cut. Ideal for those systems requiring a variable-length ticket.
- Static presenter: Delivers and manages ticket presence using a paper sensor in outfeed. Ideal for those
systems in which printed ticket length is fixed.
The TPTCM series offers a wide range of options in addition to normal print features:
• High speed printing: 120 mm/sec.
• ESC/POS™ and CUSTOM TPT emulation.
• Bar code UPC-A. UPC-E, EAN13, EAN8, CODE39, ITF, CODABAR, CODE93, CODE128 and
CODE32.
• 6 standard and international character set fonts.
• Completely- or partially-programmable fonts.
• Double width/height, quadruple width/height, expanded, italic, rotated 90°, 180° and 270°.
• Receive buffer: 16Kbytes.
6
5
4
3
7
8
1
2
(Fig.1)
INTRODUCTION
2 VKP112 User Manual