Custom Audio Electronics VKP112 User manual

OEM
USER MANUAL
VKP112
VKP112
Command Reference: DOMC-0001e

All rights reserved. Total or partial reproduction of this manual in whatever form, whether by printed or elec-
tronic means, is forbidden. While guaranteeing that the information contained in it has been carefully checked,
CUSTOM ENGINEERING SPA and other entities utilized in the realization of this manual bear no responsibility
for how the manual is used.
Information regarding any errors found in it or suggestions on how it could be improved are appreciated. Since
products are subject to continuous check and improvement, CUSTOM ENGINEERING SPA reserves the right
to make changes in information contained in this manual without prior notification.
Copyright © 2009 CUSTOM ENGINEERING S.p.a. – Italy
CUSTOM ENGINEERING S.p.A.
Str. Berettine 2 - 43010 Fontevivo (PARMA) - Italy
Tel.: [phone] - Fax: [phone]
http: www.custom.biz
Customer Service Department:
Email: [email protected]

PRINTER COMPONENTS
A. Front external view
1 Printing mechanism
2 Cutter
3 Paper mouth
4 Paper out
5 Ejector unit mechanism
6 Printing mechanism motor
6
5
1
2
4
3
(Fig.1)
User Manual VKP112

B. Rear external view with RS232 serial interface and USB interface
1 Metal chassis
2 Paper in
3 Paper roll holder support
4 Paper roll holder pivot
5 Near paper end sensor
6 LINE FEED key
7 FORM FEED key
8 POWER ON Led
9 STATUS Led
10 PAPER LOW Led
11 SERIAL interface connector
12 USB interface connector
13 Near paper end connector
14 Power supply connector
15 Unblocking lever for printing head
16 Unblocking lever for ejector unit.
15
16
14
12
11
2
1
3
4
5
6
7
8
9
10
13
(Fig.2)
VKP112 User Manual

C. Rear external view with CENTRONICS parallel interface
1 Metal chassis
2 Paper in
3 Paper roll holder support
4 Paper roll holder pivot
5 Near paper end sensor
6 LINE FEED key
7 FORM FEED key
8 POWER ON Led
9 STATUS Led
10 PAPER LOW Led
11 CENTRONICS parallel interface connector
12 Near paper end connector
13 Power supply connector
14 Unblocking lever for printing head
15 Unblocking lever for ejector unit.
15
16
14
12
11
2
1
3
4
5
6
7
8
9
10
13
(Fig.3)
User Manual VKP112

The printer components described previously (see fig.1) are grouped as follows (see fig. 2):
1. Ejector unit
2. Metal chassis
3. Paper roll holder unit
4. Electronic board
5. Printing mechanism
5
4
1
2
3
(Fig.4 )
VKP112 User Manual

INTRODUCTION
MANUAL CONTENTS......................................................................................................................................1
EXPLANATORY NOTES USED IN THIS MANUAL .........................................................................................1
GENERAL SAFETY INFORMATION................................................................................................................ 1
UNPACKING THE PRINTER ...........................................................................................................................2
PRINTER FEATURES......................................................................................................................................2
PRINTER DESCRIPTION ................................................................................................................................3
1. INSTALLATION AND USE
1.1 CONNECTIONS......................................................................................................................................1-1
1.1.1 Power supply...................................................................................................................................1-1
1.2 SELF-TEST .............................................................................................................................................1-2
1.3 CONFIGURATION...................................................................................................................................1-3
1.4 HEXADECIMAL DUMP ...........................................................................................................................1-4
1.5 MAINTENANCE ......................................................................................................................................1-5
1.5.1 Open the printer ..............................................................................................................................1-5
1.5.2 Paper jam ........................................................................................................................................1-6
1.5.3 Positioning paper roll holder support...............................................................................................1-8
1.5.4 Changing the paper roll .................................................................................................................1-10
1.5.5 Cleaning the printer .......................................................................................................................1-12
1.5.6 Ticket specifications ......................................................................................................................1-13
2. INTERFACES
2.1 RS232 SERIAL INTERFACE...................................................................................................................2-1
2.2 USB INTERFACE....................................................................................................................................2-3
2.3 CENTRONICS PARALLEL INTERFACE.................................................................................................2-4
3. TECHNICAL SPECIFICATION
3.1 TECHNICAL SPECIFICATIONS..............................................................................................................3-1
3.2 DIMENSIONS..........................................................................................................................................3-3
3.2.1 VKP112 printer with paper roll holder support.................................................................................3-3
4. CHARACTER SETS
4.1 CHARACTER SETS................................................................................................................................4-1
APPENDIX A - ACCESSORIES AND SPARE PARTS
A.1 ACCESSORIES ..................................................................................................................................... A-1
A.1.1 Power supply ................................................................................................................................. A-1
A.1.2 Plastic dispenser............................................................................................................................ A-2
A.2 SPARE PARTS....................................................................................................................................... A-3
A.2.1 Supplies ......................................................................................................................................... A-3
TABLE OF CONTENTS
User Manual VKP112 i

Blank page
TABLE OF CONTENTS
ii VKP112 User Manual

MANUAL CONTENTS
In addition to the Introduction which includes a description of the explanatory notes used in the manual, gen-
eral
safety information, how to unpack the printer and a brief description of the printer including its basic features,
this manual is organized as follows:
Chapter 1: Contains the information required for correct printer installation and its proper use
Chapter 2: Contains information on interface specifications
Chapter 3: Contains a description of the printer command set
Chapter 4: Contains Technical Specifications of the printer
Chapter 5: Contains the character sets (fonts) used by the printer
EXPLANATORY NOTES USED IN THIS MANUAL
N.B.
Gives important information or suggestions relative to the use of the printer.
WARNING
Information marked with this symbol must be carefully followed to guard against damaging the
printer.
DANGER
Information marked with this symbol must be carefully followed to guard against operator injury
or damage..
GENERAL SAFETY INFORMATION
Read and keep the instructions which follow.•
Follow all warnings and instructions indicated on the printer.•
Before cleaning the printer, disconnect the power supply.•
Clean the printer with a damp cloth. Do not use liquid or spray products.•
Do not operate the printer near water.•
Do not use the printer on unstable surfaces that might cause it to fall and be seriously damaged.•
Only use the printer on hard surfaces and in environments that guarantee proper ventilation.•
Make sure the printer is placed in such a way as to avoid damage to its wiring.•
Use the type of electrical power supply indicated on the printer label. If in doubt, contact your retailer.•
Do not block the ventilation openings.•
Do not introduce foreign objects of any kind into the printer as this could cause a short circuit or damage•
parts that could jeopardize printer functioning.
Do not spill liquids onto the printer.•
Do not carry out technical operations on the printer, with the exception of the scheduled maintenance•
procedures specifically indicated in the user manual.
Disconnect the printer from the electricity supply and have it repaired by a specialized technician when:•
The feed connector has been damaged.A.
Liquid has seeped inside the printer.B.
The printer has been exposed to rain or water.C.
The printer is not functioning normally despite the fact that all instructions in the usersD.
manual have been followed.
The printer has been dropped and its outer casing damaged.E.
Printer performance is poor.F.
The printer is not functioning.G.
INTRODUCTION
User Manual VKP112 1

UNPACKING THE PRINTER
Remove the printer from its carton being careful not to damage the packing material so that it may be re-used
if the printer is to be transported in the future. Make sure that all the components listed below are present and
that there are no signs of damage. If there are, contact Customer Service.
Manual (or CD-ROM)1.
Paper roll2.
Upper packing frame3.
Printer4.
Lower packing frame5.
Box6.
Paper holder support kit. The kit includes:7.
Paper holder support with paper near•
end cable.
Fastening screw.•
Cable ties.•
Installation instructions8.
Open the printer packaging•
Take out the user manual, the CD-ROM, the•
installation instructions and the paper roll.
Take out the paper holder support kit.•
Take out the printer.•
Keep the box packing materials in the event•
the printer must be transported/shipped in
the future
PRINTER FEATURES
The VKP112 printer is designed to emit high-resolution thermal-printed tickets ideal for use in information
and multimedia kiosks, self-service machines, no-queue systems, parking areas, gaming machines and toll
receipt machines.
Two ticket presentation systems are available on the VKP112 printer:
- Motor-driven dispenser with sensors on the dispenser that holds the ticket while it is being printed and then
delivers it once it has been cut. Ideal for those systems requiring a variable-length ticket.
- Static presenter: Delivers and manages ticket presence using a paper sensor in outfeed. Ideal for those
systems in which printed ticket length is fixed.
The TPTCM series offers a wide range of options in addition to normal print features:
• High speed printing: 120 mm/sec.
• ESC/POS™ and CUSTOM TPT emulation.
• Bar code UPC-A. UPC-E, EAN13, EAN8, CODE39, ITF, CODABAR, CODE93, CODE128 and
CODE32.
• 6 standard and international character set fonts.
• Completely- or partially-programmable fonts.
• Double width/height, quadruple width/height, expanded, italic, rotated 90°, 180° and 270°.
• Receive buffer: 16Kbytes.
6
5
4
3
7
8
1
2
(Fig.1)
INTRODUCTION
2 VKP112 User Manual

• Definition of function macros for automatic operation repetition.
• Internal programmable counter.
• Graphic print mode.
• Print density.
• 3 programmable logos: (832 x 314 dots).
• Paper cutter.
• Positionable paper roll holder.
• Plastic paper outfeed slot.
PRINTER DESCRIPTION
The VKP112 printer is comprised of a metal frame, paper roll holder, printing mechanism and cutter.
The following keys (see fig.2) are located on the control panel: LF LINE FEED key (1), FF FORM
FEED key (2), POWER ON Led (3), NEAR PAPER END Led (4) and STATUS Led (5).
Near paper end
Status
Power on
VKP112printer
1
2
5
4
3
• LINE FEED key When the LINE FEED key is pressed, the printer advances the paper
so that it may be inserted manually in the printing mechanism. During
power-up, if the LINE FEED key is held down, the printer will perform
the FONT TEST routine. If it has the version with chinese simplified
font GB2312 (option 0104) at the end of the FONT TEST is printed all
characters set (about 7000).
• FORM FEED key If the FORM FEED key is enabled, when it is pressed the printer advances
the paper the number of increments programmed in the Eeprom. If the
FORM FEED key is not enabled and the printer is in Custom Emula-
tion mode, when the key is pressed, the code $0C is transmitted on the
RS232 serial line. This function may be modified by the $1B $3D software
command (see section on software commands).
(Fig.2)
INTRODUCTION
User Manual VKP112 3

• key + key During power-up, if both keys are held down, the printer enters the print
setup routine. Following the print-out of the setup report, the printer re-
mains in standby until a key is pressed or signals arrive from the serial
port; each 10 characters it prints out hexadecimal and ASCII codes (if
the characters are underlined, the receive buffer is full); see Receive
buffer hexidecimal print-out.
To entry in the notch sensor autocalibration phase (printer option 0103) press the LINE FEED key during the
printer power-up. After the beginning of the font test press, at the same time, the LINE FEED key and the FORM
FEED key. At the end of the font test the printer begin the notch threshold autocalibration.
The “Power On” LED (green) indicates that the printer is on.•
The Paper Low LED (red) indicates that the paper is about to run out.•
The “Status” LED (yellow) indicates printer status; the check is made on-line. Given in the table 1 are the•
various LED signals and the corresponding printer status.
STATUS
LED COLOUR DESCRIPTION
OFF Printer malfunction
ON Printer ON - no malfunction
BLINKING
RECOVERABLE ERROR
Fast Overheating
Slow (for extended period) “No Paper” message
Slow (for short period) Printing head turned upwards
(Tab.1)
INTRODUCTION
4 VKP112 User Manual

1.1 CONNECTIONS
1.1.1 Power supply
For the power supply, the printer is equipped with a male, 90° mobile screw (pitch 5.08mm) terminal (J5). The
signals on the power supply connector pins are as follows:
PIN No. SIGNAL
1GND
224 Vcc power supply
WARNING
Respect power supply polarity.
(Fig.1.1)
(Tab.1.1)
J5
1
1. INSTALLATION AND USE
User Manual VKP112 1-1

1.2 SELF-TEST
Printer operating status is indicated in the configuration print-out in which, next to the name of the components
displayed (see figures 1.2 and 1.3), the following information is given:
• under INTERFACE is given the interface present (RS232, CENTRONICS, USB (1) ).
• under EEPROM TEST and CUTTER TEST, the message OK appears if functioning and NOT OK if faulty.
• under EJECTER TEST, the message OK appears if functioning, NONE if not present and NOT OK if faulty.
• under NOTCH THRESHOLD is given the notch sensor output voltage (2).
• under HEAD TEMPERATURE is given the temperature of the head.
• under PAPER PRINTED is given the number of centimetres of paper printed.
• under CUT COUNTER is given the number of cuts made.
• under POWER ON COUNTER is given the number of power-ups made.
Serial interface USB interface
PRINTER SETUP
INTERFACE ...................................RS232
EEPROM TEST..............................OK
CUTTER TEST...............................OK
EJECTER.......................................OK
NOTCH THRESHOLD [V] = 0.8
HEAD TEMPERATURE [°C] = 22.5
PAPER PRINTED [cm] = 9860
CUT COUNTER = 604
POWER ON COUNTER = 135
Printer emulation ...........................:CUSTOM TPT
Baud Rate (3)..................................:9600 bps
Data length (3).................................:8 bits/chr
Parity (3)..........................................:None
Handshaking (3)..............................:Xon/Xoff
Autofeed........................................:CR Disabled
Panel key.......................................:Enabled
Print Mode.....................................:Normal
Height Mode..................................:x 1
Width Mode ...................................:x 1
Justification....................................:Left
Character set.................................:U.S.A.
Font Dimension .............................:16x24 28 col
Speed / Quality..............................:Normal
Current ..........................................:Normal
Paper autoload..............................:Enabled
Reset buffer...................................:At Paper End
Print Density..................................:Normal
[FF] key to enter setup
[LF] key to skip setup
PRINTER SETUP
INTERFACE ...................................: USB : 2 (1)
EEPROM TEST..............................OK
CUTTER TEST...............................OK
EJECTER.......................................OK
NOTCH THRESHOLD [V] = 0.8
HEAD TEMPERATURE [°C] = 22.5
PAPER PRINTED [cm] = 9860
CUT COUNTER = 604
POWER ON COUNTER = 135
Printer emulation ...........................:CUSTOM TPT
USB Address N. (4)..........................:0
USB Status Monitor (5)....................:Enabled
Autofeed........................................:CR Disabled
Panel key.......................................:Enabled
Print Mode.....................................:Normal
Height Mode..................................:x 1
Width Mode ...................................:x 1
Justification....................................:Left
Character set.................................:U.S.A.
Font Dimension .............................:16x24 28 col
Speed / Quality..............................:Normal
Current ..........................................:Normal
Paper autoload..............................:Enabled
Reset buffer...................................:At Paper End
Print Density..................................:Normal
[FF] key to enter setup
[LF] key to skip setup
(Fig.1.2) (Fig.1.3)
1. INSTALLATION AND USE
1-2 VKP112 User Manual

(1) NOTE: If the printer has a USB interface and the cable is plugged into the printer connector, the
message USB will appear next to the address assigned by the Host to the USB peripheral device in
use (see fig. 1.3).
(2) NOTE: If the printer has a notch sensor (opt. 0103 ) this parameter can have different values.
These values derive from the results of the notch sensor autocalibration phase, which can be made,
at the user request, at the end of the font test.On the ticket is printed “notch threshold autocalibra-
tion”, and then the printer analizes a certain number of notches. After this test it’s possible to get 2
voltage values “Vin maximum voltage” and “Vin minimum voltage” which give the notch threshold
value to memorize.
3) NOTE: If the printer has an USB interface, the serial interface configuration parameters are not
displayed.
(4) NOTE: This parameter is displayed if the printer has an USB interface; it’s used to identify univo-
cally the USB printer by a numerical address code, if on the PC are connected two printers that are
the same models for example two TPTCM60-U.
(5) NOTE: This parameter is displayed if the printer has an USB interface. The Status Monitor is an
additional printing driver component that allows the printer status monitoring. It must be enabled only
if it was installed the Status Monitor specific driver.
1.3 CONFIGURATION
This printer permits the configuration of default parameters. The printer’s configurable parameters are:
• Printer emulation: ESC/POS™, CUSTOM TPT D.
For serial interface:
• Baud Rate: 57600, 38400, 19200, 9600 D, 4800, 2400, 1200.
• Data length: 7, 8 bits/char D.
• Parity: None D, even or odd.
• Handshaking: XON/XOFF Dor Hardware.
For parallel interface:
• Select line: Select D, Ticket Present, Paper Low.
• Fault line: Error D, Ticket Present, Paper Low.
• USB address N. : 0 D, 1, 2, 3, 4, 5, 6, 7, 8, 9.
• USB Status Monitor : Activated o deactivated D.
• Autofeed: CR deactivated Dor CR activated.
• Panel keys: Activated Dor deactivated.
• Print mode: Normal Dor Reverse.
• Height mode: x1 D, x2 or x4.
• Width mode: x1 D, x2 or x4.
• Justification: Left D, Centered or Right.
With ESC/POS™ emulation:
• Char/line: A=58 / B=82 columnsDor A=82 / B=104 columns
With CUSTOM TPT emulation:
• Font Size:
34 col. 52 col. 104 col.
24x32 16x24 8x16
1. INSTALLATION AND USE
User Manual VKP112 1-3

• Speed/Quality: Normal D, Draft or High Quality.
• Paper Autoload: Deactivated Dor Activated.
• Reset buffer: Not implemented, At paper end D.
• Print density: Normal D, Light, Very light, Dark, Very dark, Double copy.
General notes:
1) The parameters marked with the symbol Dare the default values.
2) Settings remain active even after the printer has been turned off.
The settings made are stored in EEPROM (nonvolative memory). During power-up, if both the LINE FEED
and FORM FEED keys are held down, the printer enters configuration mode and prints-out the setup report;
it will remain in standby until a key is pressed or characters are received through the communication port
(see Hexadecimal dump).
When the LINE FEED key is pressed, the printer skips the setup mode and terminates the Hexadecimal
dump function.
When the FORM FEED key is pressed, the printer enters the parameter entry mode.
1.4 HEXADECIMAL DUMP
This function is used to diagnose the characters received through the communication port; the characters are
printed out both as hexadecimal codes and ASCII codes. Once the self-test routine has finished, the printer
enters Hexadecimal Dump mode. The printer remains in standby until a key is pressed or characters are re-
ceived through the communication port. For every 10 characters received, the hexadecimal and correspond-
ing ASCII codes are printed out (if the characters are underlined, the receive buffer is full).
Shown below is an example of a Hexadecimal Dump:
HEXADECIMAL DUMP
Hexadecima
l dump fun
ction 0123
456789abcd
efghijklmn
opqrstuvwx
yz
48 65 78 61 64 65 63 69 6D 61
6C 20 64 75 6D 70 20 66 75 6E
63 74 69 6F 6E 20 30 31 32 33
34 35 36 37 38 39 61 62 63 64
65 66 67 68 69 6A 6B 6C 6D 6E
6F 70 71 72 73 74 75 76 77 78
79 7A
(Fig.1.4)
1. INSTALLATION AND USE
1-4 VKP112 User Manual

1.5 MAINTENANCE
WARNING
Make sure no water or other liquids seep inside the printer.
BEWARE
Before any type of work is done on the machine, disconnect the power supply cord from
the mains outlet.
ATTENTION
Do not touch the head heating line with bare hands or metal objects. Do not perform any
operation inside the printer immediately after printing because the head and motor tend
to become very hot..
1.5.1 Open the printer
To open the printer proceed as follows:
• turn down the unblocking lever and lift up the ejector unit to the maximum opening position (see
fig.1.5).
• push down the rubber feet and unhook the printing mechanism (see fig. 1.6)
NOTE
After each maintenance operation is recommended to check and remove possible scraps of
paper.
(Fig.1.5)
1. INSTALLATION AND USE
User Manual VKP112 1-5

1.5.2 Paper jam
• Lift up the inspection door using the prong on the left side (see fig. 1.7) e
Remove possible scraps of paper (see fig.1.8).
• Open the printer (see previous paragraphs) and remove possible scraps of paper near the cutter
(see fig. 1.9) and under printing mechanism (see fig. 1.10)
1 2
(Fig.1.7) (Fig.1.8)
(Fig.1.6)
1. INSTALLATION AND USE
1-6 VKP112 User Manual

3
4
(Fig.1.9)
(Fig.1.10)
1. INSTALLATION AND USE
User Manual VKP112 1-7

1.5.3 Positioning paper roll holder support
The paper roll holder support fastening isn’t fixed but adjustable on 5 different positions (upper P1, 45 de-
grees up P2, rear P3, 45 degrees low P4 and lower P5). To fastening the paper roll holder support proceed
as follows:
• Bring up the paper roll holder support. Move it until three of the radial holes coincide with three of the
holes on the printer body.
• Fasten the paper roll holder support with the printer body by the three M4x8 fastening screws
supplied.
P1
P2
(Fig.1.11)
(Fig.1.12)
1. INSTALLATION AND USE
1-8 VKP112 User Manual