Custom Audio Electronics KPM216HII-ETH User manual

OEM
Commands manual:
77200000000900
KPM216HII ETH
KPM216HII ETH
USER MANUAL

The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this
copy.
CUSTOM S.p.A.
Via Berettine 2/B
43010 Fontevivo (PARMA) - Italy
Tel. : [phone]
Fax : [phone]
http: www.custom.biz
Customer Service Department:
Email : [email protected]
© 2014 CUSTOM S.p.A. – Italy.
All rights reserved. Total or partial repro-
duction of this manual in whatever form,
whether by printed or electronic means,
is forbidden. While guaranteeing that the
information contained in it has been care-
fully checked, CUSTOM S.p.A. and other
entities utilized in the realization of this
manual bear no responsibility for how the
manual is used.
Information regarding any errors found in it
or suggestions on how it could be improved
are appreciated. Since products are sub-
ject to continuous check and improvement,
CUSTOM S.p.A. reserves the right to make
changes in information contained in this
manual without prior notification.
The pre-installed multimedia contents
are protected from Copyright CUSTOM
S.p.A. Other company and product names
mentioned herein may be trademarks of
their respective companies. Mention of
third-party products is for informational
purposes only and constitutes neither
an endorsement nor a recommendation.
CUSTOM S.p.A. assumes no responsibility
with regard to the performance or use of
these products.
THE IMAGES USED IN THIS MAN-
UAL ARE USED AS AN ILLUSTRA-
TIVE EXAMPLES. THEY COULDN’T
REPRODUCE THE DESCRIBED
MODEL FAITHFULLY.
UNLESS OTHERWISE SPECIFIED,
THE INFORMATION GIVEN IN THIS
MANUAL
ARE REFERRED TO ALL MODELS
IN PRODUCTION AT THE ISSUE
DATE OF THIS DOCUMENT.
GENERAL SAFETY INFORMATION
Your attention is drawn to the following
actions that could compromise the char-
acteristics of the product:
• Read and retain the instructions which
follow.
• Follow all indications and instructions
given on the device.
• Make sure that the surface on which
the device rests is stable. If it is not, the
device could fall, seriously damaging it.
• Make sure that the device rests on a hard
(non-padded) surface and that there is
sufficient ventilation.
• When positioning the device, make sure
cables do not get damaged.
• Use the type of electrical power supply
indicated on the device label. If uncer-
tain, contact your dealer.
• Make sure the electrical system that
supplies power to the device is equipped
with a ground wire and is protected by a
differential switch.
• Do not block the ventilation openings.
• Do not insert objects inside the device as
this could cause short-circuiting or dam-
age components that could jeopardize
printer functioning.
• Do not carry out repairs on the device
yourself, except for the normal main-
tenance operations given in the user
manual.
• Make sure that there is an easily-acces-
sible outlet with a capacity of no less
than 10A closely to where the device is
to be installed.
• Periodically perform scheduled mainte-
nance on the device to avoid dirt build-up
that could compromise the correct, safe
operation of the unit.
• Before any type of work is done on the
machine, disconnect the power supply.
• Do not touch the head heating line with
bare hands or metal objects. Do not
perform any operation inside the printer
immediately after printing because the
head and motor tend to become very
hot.
GENERAL INSTRUCTIONS
CUSTOM S.p.A. declines all responsibil-
ity for accidents or damage to persons or
property occurring as a result of tampering,
structural or functional modifications, un-
suitable or incorrect installations, environ-
ments not in keeping with the equipment’s
protection degree or with the required tem-
perature and humidity conditions, failure
to carry out maintenance and periodical
inspections and poor repair work.
THE CE MARK AFFIXED TO
THE PRODUCT CERTIFY
THAT THE PRODUCT SAT-
ISFIES THE BASIC SAFETY
REQUIREMENTS.
The device is in conformity with the es-
sential Electromagnetic Compatibility and
Electric Safety requirements laid down in
Directives 2006/95/CE and 2004/108/CE
inasmuch as it was designed in conformity
with the provisions laid down in the follow-
ing Standards:
• EN 55022 Class B (Limits and methods
of measurements of radio disturbance
characteristics of Information Technol-
ogy Equipment)
• EN 55024 (Information Technology
Equipment – Immunity characteristics –
Limits and methods of measurement)
• EN 60950-1 (Safety of information
equipment including electrical business
equipment)
GUIDELINES FOR
THE DISPOSAL OF
THE PRODUCT
The crossed-out rubbish bin logo means
that used electrical and electronic products
shall NOT be mixed with unsorted munici-
pal waste. For more detailed information
about recycling of this product, refer to the
instructions of your country for the disposal
of these products.
• Do not dispose of this equipment as
miscellaneous solid municipal waste, but
arrange to have it collected separately.
• The re-use or correct recycling of the
electronic and electrical equipment
(EEE) is important in order to protect
the environment and the wellbeing of
humans.
• In accordance with European Directive
WEEE 2002/96/EC, special collection
points are available to which to deliver
waste electrical and electronic equip-
ment and the equipment can also be
handed over to a distributor at the mo-
ment of purchasing a new equivalent
type.
• The public administration and producers
of electrical and electronic equipment
are involved in facilitating the processes
of the re-use and recovery of waste elec-
trical and electronic equipment through
the organisation of collection activities
and the use of appropriate planning ar-
rangements.
• Unauthorised disposal of waste electrical
and electronic equipment is punishable
by law with the appropriate penalties.

1 INTRODUCTION.................................................................................................................................................... 5
1.1 Document structure...................................................................................................................................... 5
1.2 Explanatory notes used in this manual ........................................................................................................ 5
2 DESCRIPTION....................................................................................................................................................... 7
2.1 Unpacking the device................................................................................................................................... 7
2.2 Device components...................................................................................................................................... 8
2.3 Device components: connectors view........................................................................................................ 10
2.4 Key functions.............................................................................................................................................. 11
2.5 Status led flashes....................................................................................................................................... 13
3 INSTALLATION.................................................................................................................................................... 15
3.1 Mounting specifications.............................................................................................................................. 15
3.2 Fastening (horizontal paper out only)......................................................................................................... 16
3.3 Fixing brackets ........................................................................................................................................... 17
3.4 Near paper end sensor .............................................................................................................................. 19
3.5 Connections for Ethernet model................................................................................................................. 21
3.6 Pinout ......................................................................................................................................................... 22
3.7 Driver.......................................................................................................................................................... 25
4 OPERATION ........................................................................................................................................................ 27
4.1 Adjusting paper width................................................................................................................................. 27
4.2 Turning on the device................................................................................................................................. 28
4.3 Paper insertion ........................................................................................................................................... 29
4.4 Issuing ticket .............................................................................................................................................. 31
4.5 Memory card insertion................................................................................................................................37
5 CONFIGURATION ............................................................................................................................................... 39
5.1 Configuration mode.................................................................................................................................... 39
5.2 Setup report ............................................................................................................................................... 41
5.3 Printer status .............................................................................................................................................. 42
5.4 Printer parameters ..................................................................................................................................... 43
5.5 Ethernet parameters .................................................................................................................................. 46
5.6 Hexadecimal dump .................................................................................................................................... 47
6 MAINTENANCE................................................................................................................................................... 49
6.1 Ejector paper jam ....................................................................................................................................... 49
6.2 Autocutter paper jam.................................................................................................................................. 51
6.3 Planning of cleaning operations ................................................................................................................. 54
6.4 Cleaning ..................................................................................................................................................... 55
6.5 Upgrade firmware....................................................................................................................................... 62
7 SPECIFICATIONS................................................................................................................................................ 65
7.1 Hardware specifications ............................................................................................................................ 65
7.2 Character specifications in ESC/POS™ emulation.................................................................................... 68
7.3 Printer dimensions ..................................................................................................................................... 68
7.4 Power supply dimensions cod. 964GE010000350 (optional) .................................................................... 70
7.5 Paper roll holder cod. 974AS010000303 (optional) ................................................................................... 71
7.6 Specifications for ticket with black mark..................................................................................................... 72
7.7 Character sets in ESC/POS™ emulation................................................................................................... 73
INDEX
TABLE OF CONTENTS
User manual KPM216HII ETH 3

7.8 Character sets in SVELTA emulation ......................................................................................................... 80
8 CONSUMABLES ................................................................................................................................................. 81
9 ACCESSORIES ................................................................................................................................................... 83
9.1 Kit for near paper end ................................................................................................................................ 84
10 ALIGNMENT ........................................................................................................................................................ 85
10.1 Enable alignment ....................................................................................................................................... 85
10.2 Calibration .................................................................................................................................................. 85
10.3 Alignment parameters ................................................................................................................................ 87
10.4 Printing area............................................................................................................................................... 91
11 TECHNICAL SERVICE........................................................................................................................................ 93
12 ADVANCED FUNCTIONS ................................................................................................................................... 95
12.1 File sharing................................................................................................................................................. 95
12.2 Embedded Web Server.............................................................................................................................. 96
12.3 Embedded Web Server: access................................................................................................................. 97
12.4 Embedded Web Server: functions ............................................................................................................. 99
12.5 Locator ..................................................................................................................................................... 101
12.6 Drivers installation.................................................................................................................................... 102
12.7 Logos management ................................................................................................................................. 103
12.8 Fonts management .................................................................................................................................. 105
12.9 Setup........................................................................................................................................................ 107
TABLE OF CONTENTS
4 KPM216HII ETH User manual

1 INTRODUCTION
1.1 Document structure
This document includes the following chapters:
1 INTRODUCTION information about this document
2 DESCRIPTION general description of device
3 INSTALLATION information required for a correct installation of the device
4 OPERATION information required to make the device operative
5 CONFIGURATION description of the configuration parameters of the device
6 MAINTENANCE information for a correct periodic maintenance
7 SPECIFICATION technical specification for the device and its accessories
8 CONSUMABLES description and installation of the available consumables for the device
9 ACCESSORIES description and installation of the available accessories for the device
10 ALIGNMENT information required for managing the paper alignment
11 TECHNICAL SERVICE information required for contacting the technical service
12 ADVANCED FUNCTIONS information about special functions available with the device
1.2 Explanatory notes used in this manual
NOTE: Gives important information or suggestions relative to the use of the printer.
ATTENTION: Gives information that must be carefully followed to guard against damaging the
printer.
DANGER: Gives information that must be carefully followed to guard against operator injury
or damage.
1. INTRODUCTION
User manual KPM216HII ETH 5

1. INTRODUCTION
6 KPM216HII ETH User manual

2 DESCRIPTION
2.1 Unpacking the device
Remove the printer from its carton being careful not to damage the packing material so that it may be re-used if the
printer is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of damage. If there are,
contact Customer Service.
1. Cable connection for near paper
end sensor
2. Power supply cable
3. Upper tray
4. Paper roll (216mm)
5. Additional fixing brackets
6. Installation instructions sheet
7. External near paper end sensor
8. Printer
9. Packing frame
10. Box
123456
10
9
7
8
• Open the printer packaging.
• Remove the packing frame
content and remove the pack-
ing frame.
• Take out the printer.
• Keep the box, trays and packing
materials in the event the printer
must be transported/shipped in
the future.
2. DESCRIPTION
User manual KPM216HII ETH 7

2.2 Device components
External view
1. Motorization cover
2. Lock/Unlock button of mo-
torization cover
3. Printing head set
4. Opening lever of head set
5. Roller cover
6. Paper out, horizontal position
(a) or vertical position (b)
7. Adjustable cursor for paper
in
8. Paper in
9. Tilting paper holder
10. Paper ejector rollers unit
11. Status led
12. FEED key
13. PRINT key
14. RESET key
15. External near paper end sen-
sor connector
1 2 3 4 5
810 9 7 7
6a 6b
11 1512 13 14
2. DESCRIPTION
8 KPM216HII ETH User manual

Internal view
1. ‘Paper in presence’ sensor
2. Printing head
3. ‘Printing head open’ sensor
4. ‘Paper under the cutter’ sensor
5. Cutter
6. ‘Paper out presence’ sensor
7. Sensor for notch detection
2 13
4
5
6 7
2. DESCRIPTION
User manual KPM216HII ETH 9

2.3 Device components: connectors view
1. SD/MMC card
2. USB connector
3. ETHERNET connector
4. RS232 connector
5. Power Supply connector
2
1
3 4 5
2. DESCRIPTION
10 KPM216HII ETH User manual

2.4 Key functions
The following figures show the functions of printer’s keys according to the operating condition of the device.
LF FFLF FF LF FF
modify
selected parameter next parameter
Fast push
exit the
SETUP MODE
Fast push
Fast push
LF FF
printing
FONT TEST
LF FF
LF FF
POWER UP
Hold downHold down
LF FF
printing
SETUP report
skip the
SETUP MODE
Fast push
LF FF
Fast push
enter the SETUP MODE
for the printer parameters
Fast push
print the SETUP report
with Ethernet parameters
and enter the SETUP MODE
2. DESCRIPTION
User manual KPM216HII ETH 11

LF FF LF FF
Advance the paper
(preset length)
STANDBY
Fast pushFast push
hardware reset
(power off/ power on)
LF FF Reset
Is the
“Notch Alignment”
parameter
set on “Disabled”?
(see Setup)
perform the
ticket alignment
printing
demo ticket
YES
NO
2. DESCRIPTION
12 KPM216HII ETH User manual

2.5 Status led flashes
The Status led indicates hardware status of device. Given in the table below are the various led signals and the cor-
responding printer status.
STATUS LED DESCRIPTION
-OFF PRINTER OFF
GREEN ON PRINTER ON: NO ERROR
GREEN
COMMUNICATION
STATUS
1 x RECEIVE DATA
2 x RECEPTION ERRORS (PARITY, FRAME ERROR, OVERRUN ERROR)
3 x COMMAND NOT RECOGNIZED
4 x COMMAND RECEPTION TIME OUT
YELLOW
RECOVERABLE
ERROR
2 x HEADING OVER TEMPERATURE
3 x PAPER END
4 x PAPER JAM
5 x POWER SUPPLY VOLTAGE INCORRECT
6 x COVER OPEN
RED
UNRECOVERABLE
ERROR
3 x RAM ERROR
4 x EEPROM ERROR
5 x CUTTER ERROR
6 x CUTTER OPEN
2. DESCRIPTION
User manual KPM216HII ETH 13

2. DESCRIPTION
14 KPM216HII ETH User manual

3 INSTALLATION
3.1 Mounting specifications
The printer is designed for the following positions:
WARNING
Respect the mounting
specifications to guar-
antee the right ticket
emission.
0°0°
90°90°
0°0°
Disable the parameter
‘Automatic ejecting’
(see par.5.4)
45°45°
45°45°
horizontal
paper
out model
vertical
paper
out model
+90°+90°
-90°
-90°
Horizontal paper out model:
• Horizontal (0°)
• Vertical (+90°)
• All the positions between
horizontal and vertical po-
sitions.
Vertical paper out model:
• Horizontal (0°)
• Vertical (-90°)
• All the positions between
horizontal and vertical po-
sitions.
3. INSTALLATION
User manual KPM216HII ETH 15

3.2 Fastening (horizontal paper out only)
The printer is provided with three fixing holes on the bottom of device (see following figure). To fasten the printer on
a panel, use three M4 screws
115
220
15
4 x M4
A A
It’s very important to consider the screws length to not damage the internal components placed near the fixing holes
(see following figure).
max 10SP
Section A-A
Printer chassis
Fixing panel
Fixing screw
The screw length (L) will be calculated according to the thickness of the panel (SP) on which the printer is fixed, as
follows
L ≤10mm + Sp
For example, if panel thickness is 10mm ( Sp = 10mm ) the max screw length will be 20mm.
3. INSTALLATION
16 KPM216HII ETH User manual

3.3 Fixing brackets
The printer includes a kit for the assembly of two additional fixing brackets (see following figure).
The kit contains:
1. Two fixing brackets;
2. No.4 fixing screws.
1
1
2
For the assembly procedure, proceed as follows:
1
Remove the side cover by rotating the lock/unlock.
BUTTON IN
UNLOCKED
POSITION
BUTTON IN
LOCKED
POSITION
3. INSTALLATION
User manual KPM216HII ETH 17

2
Fix the brackets as shown in Fig.
Observe the orientation of the slot A.
A
A
The following figure shows the printer overall dimensions with the two additional brackets (dimensions in mm).
269
11510 10
4 x 10 (No.4)
3. INSTALLATION
18 KPM216HII ETH User manual

3.4 Near paper end sensor
The printer includes a near paper end sensor with wiring (see following figure). To fix the sensor use two M3 screws
not supplied.
NPE sensor
NPE
sensor board
NPE wiring Fixing
screws M3
MATERIAL INCLUDED MATERIAL NOT
INCLUDED
For the assembly procedure, proceed as follows:
1
Fix the near paper end sensor board to the support using two M3 screws not included.
For the correct functioning of the near paper end sensor, comply with the measures specified
NPE sensor board
Spacers
Paper roll
NPE sensor
Support
NPE wiring
1÷6 mm
B
A+B
A
3. INSTALLATION
User manual KPM216HII ETH 19

2
Connect the wiring coming from the near paper end sensor board
at the connector shown in figure
NPE wiring
3. INSTALLATION
20 KPM216HII ETH User manual