Custom Audio Electronics TPTCM User manual

TPTCM
Kiosk and ticket printer
TPTCM
60 mm / 112 mm
User Manual
www.custom.it

TPTCM
All rights reserved. Total or partial reproduction of this manual in whatever form, whether by printed or electronic
means,isforbidden.Whileguaranteeingthattheinformationcontainedinithasbeencarefullychecked,CUSTOM
ENGINEERINGSPAandother entities utilizedin the realizationof this manualbear no responsibilityfor how the
manual is used.
Information regarding any errors found in it or suggestions on how it could be improved are appreciated. Since
productsaresubjectto continuous checkand improvement, CUSTOMENGINEERING SPAreservestheright to
makechanges in informationcontained in thismanual without priornotification.
COD.DOME-TPTCM REV. 1.35
Copyright©2002 CUSTOMENGINEERINGSPA–Italy
CUSTOMENGINEERINGSPA
Str.Berettine2 - 43010Fontevivo (PARMA)- Italy
Tel.:[phone] - Fax:[phone]
http:www.custom.it
CustomerServiceDepartment:
Tel.: [phone]
Email:[email protected]

TPTCM
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PRINTER COMPONENTS
A. TPTCM60-xC(1) – Front external view
1- Paperroll support
2- Printerframe
3- Nearpaper end led
4- Status led
5- “Poweron” led
6- “FormFeed” Key
7- “LineFeed” Key
8- Paperinput
9- Printingmechanism
10- Motor
11- Cutter
12- Paperoutfeed
(1) The x suffix indicates the following models :
-TPTCM60-SC(versionwithserial interface)
-TPTCM60-PC(versionwithparallelinterface)
-TPTCM60-UC(versionwithUSBinterface)

TPTCM
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B. TPTCM60-xE (2) – Front external view
1- Paperroll
2- Printerframe
3- Nearpaper end led
4- Status led
5- “Poweron” led
6- “FormFeed” key
7- “LineFeed” key
8- Paperinput
9- Printingmechanism
10- Motor
11- Cutter
12- Dispenserunit
13- Paperoutfeed
(2) The x suffix indicates the following models :
-TPTCM60-SE(versionwith serial interface)
-TPTCM60-PE(versionwithparallelinterface)
-TPTCM60-UE(versionwithUSB interface)

TPTCM
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C. TPTCM112-xC(3) - Front external view
1- Paperroll
2- Printerframe
3- Nearpaper end led
4- Status led
5- “Poweron” led
6- “FormFeed” key
7- “LineFeed” key
8- Paperinput
9- Printingmechanism
10- Motor
11- Cutter
12- Paperoutfeed
(3) The x suffix indicates the following models :
-TPTCM112-SC(version with serial interface)
-TPTCM112-PC(versionwithparallelinterface)
-TPTCM112-UC(versionwithUSBinterface)

TPTCM
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D. TPTCM112-xE (4) – Front external view
1- Paper roll
2- Printerframe
3- Near paper end led
4- Status led
5- “Power on” led
6- “Form Feed” key
7- “Line Feed” key
8- Ingresso carta
9- Printing mechanism
10- Motor
11- Cutter
12- Dispenserunit
13- Paperoutfeed
(4) The x suffix indicates the following models :
-TPTCM112-SE (version with serial interface)
-TPTCM112-PE(version with parallelinterface)
-TPTCM112-UE(versionwithUSBinterface)

TPTCM
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E. Rear external view with RS232 serial interface
1- RS232 serial connector
2- Near paper end sensor connector
3- Power supply connector
F. Rear external view with USB serial interface
1- USB serial connector
2- Near paper end sensor connector
3- Power supply connector
G. Rear external view with Centronics parallel interface
1- Centronics parallel connector
2- Near paper end sensor connector
3- Power supply connector
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3
1
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TPTCM
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TABLE OF CONTENTS
TPTCM
i
INTRODUCTION
MANUALCONTENTS ...................................................................................................................................... 1
EXPLANATORYNOTES USED INTHISMANUAL ........................................................................................... 1
GENERALSAFETYINFORMATION ................................................................................................................ 1
UNPACKINGTHEPRINTER ............................................................................................................................ 2
PRINTERFEATURES ...................................................................................................................................... 2
PRINTERDESCRIPTION ................................................................................................................................. 2
1. INSTALLATION AND USE
1.1CONNECTIONS ...................................................................................................................................... 1-1
1.1.1Power Supply.................................................................................................................................. 1-1
1.2SELF-TEST............................................................................................................................................. 1-1
1.3CONFIGURATION ................................................................................................................................... 1-3
1.4HEXADECIMAL DUMP............................................................................................................................ 1-4
1.5MAINTENANCE ...................................................................................................................................... 1-4
1.5.1Changingthe paper roll.................................................................................................................... 1-4
1.5.2 Ticket specifications........................................................................................................................ 1-5
2. INTERFACES
2.1RS232SERIAL ....................................................................................................................................... 2-1
2.2CENTRONICS PARALLEL....................................................................................................................... 2-3
2.3USBSERIALINTERFACE....................................................................................................................... 2-4
3. PRINTER FUNCTIONS
3.1PRINTING MODES.................................................................................................................................. 3-1
3.2CONTROLCHARACTERS ...................................................................................................................... 3-2
3.2.1CustomTPTemulation ................................................................................................................... 3-2
3.2.2ESC/POS emulation......................................................................................................................3-35
4. TECHNICAL SPECIFICATIONS
4.1TECHNICALSPECIFICATIONS ............................................................................................................... 4-1
4.2DIMENSIONS.......................................................................................................................................... 4-3
5. CHARACTER SETS
5.1CHARACTERSETS ................................................................................................................................ 5-1
APPENDIX A - ACCESSORIES AND SPARE PARTS
A.1ACCESSORIES...................................................................................................................................... A-1
A.1.1Powersupply for TPTCM60xmodelprinters.................................................................................... A-1
A.1.2Powersupply forTPTCM112xmodelprinters .................................................................................. A-2
A.1.3 Plastic dispenser ............................................................................................................................ A-3
A.1.4Positionable roll holdersupport ....................................................................................................... A-4
A.2 SUPPLIES.............................................................................................................................................. A-7

TABLE OF CONTENTS
TPTCM ii
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INTRODUCTION
TPTCM
1
MANUAL CONTENTS
In addition to the Introduction which includes a description of the explanatory notes used in the manual, general
safety information, how to unpack the printer and a brief description of the printer including its basic features,
this manual is organized as follows:
Chapter1: Containsthe information required forcorrect printer installationandits proper use
Chapter2: Containsinformationon interface specifications
Chapter3: Containsa descriptionof theprinter command set
Chapter4: ContainsTechnical Specificationsof the printer
Chapter5: Contains the character sets (fonts) used by the printer
EXPLANATORY NOTES USED IN THIS MANUAL
N.B.
Givesimportantinformation orsuggestions relative tothe use of theprinter.
WARNING
Informationmarked with thissymbol must becarefully followed toguard against damagingthe
printer.
DANGER
Informationmarked with thissymbol must becarefully followed toguard against operatorinjury or
damage.
GENERAL SAFETY INFORMATION
•Readand keep theinstructions which follow.
•Followall warnings andinstructions indicated onthe printer.
•Beforecleaning the printer, disconnectthe power supply.
•Clean the printer with a damp cloth. Do not use liquid or spray products.
•Donotoperate the printernearwater.
•Do not use the printer on unstable surfaces that might cause it to fall and be seriously damaged.
•Onlyusethe printer onhardsurfaces and in environmentsthatguarantee proper ventilation.
•Make sure the printer is placed in such a way as to avoid damage to its wiring.
•Use the type of electrical power supply indicated on the printer label. If in doubt, contact your retailer.
•Donot block theventilation openings.
•Do not introduce foreign objects of any kind into the printer as this could cause a short circuit or damage
partsthat could jeopardize printerfunctioning.
•Do not spill liquids onto the printer.
•Do not carry out technical operations on the printer, with the exception of the scheduled maintenance
proceduresspecifically indicated inthe user manual.
•Disconnect the printer from the electricity supply and have it repaired by a specialized technician when:
A. Thefeed connector hasbeendamaged.
B. Liquidhas seepedinside the printer.
C. The printerhas been exposed torain or water.
D. The printer is not functioning normally despite the fact that all instructions in the users manual
havebeenfollowed.
E. Theprinter hasbeendropped and itsouter casing damaged.
F. Printer performanceispoor.
G. The printeris not functioning.

INTRODUCTION
TPTCM 2
UNPACKING THE PRINTER
Remove the printer from its carton being careful not to damage the packing material so that it may be re-used if
the printer is to be transported in the future.
Make sure that all the components listed below are present and that there are no signs of damage. If there are,
contactCustomerService.
1. Printer
2. Manual(orCD-Rom)
3. Paperroll
PRINTER FEATURES
SYMBOLLEGEND:
The symbol Gindicates the TPTCM60x
The symbol HindicatestheTPTCM112x
TheTPTCM printer seriesiscomprised of printersdesigned to emithigh-resolutionthermal-printed tickets ideal
foruse in informationand multimedia kiosks,self-service machines, no-queuesystems, parking areas,gaming
machines and toll receipt machines.
Twoticket presentation systems areavailable on theTPTCMseries:
- Motor-driven dispenser with sensors on the dispenser that holds the ticket while it is being printed and then
delivers it once it has been cut. Ideal for those systems requiring a variable-length ticket.
-Staticpresenter: Delivers andmanages ticket presenceusing a papersensorin outfeed. Idealfor those
systems in which printed ticket length is fixed.
TheTPTCM series offers awide range ofoptionsin addition tonormalprint features:
•High speed printing: G140mm/sec,H 120 mm/sec.
•ESC/POS™and CUSTOM TPTemulation.
•Barcode UPC-A. UPC-E, EAN13,EAN8, CODE39, ITF, CODABAR,CODE93,CODE128 and
CODE32.
•6standard and internationalcharacter set fonts.
•Completely-orpartially-programmablefonts.
•Doublewidth/height,quadruple width/height, expanded,italic,rotated 90°, 180° and270°.
•Receivebuffer:16Kbytes.
•Definitionoffunction macros forautomaticoperationrepetition.
•Internalprogrammable counter.
•Graphicprintmode.
•Print density.
•3 programmable logos: G(448 x 585 dots) or H(832 x 314 dots).
•Papercutter.
•Positionablepaperrollholder.
•Plastic paper outfeed slot.
PRINTER DESCRIPTION
TheTPTCMprinters (fig.1) arecomprisedof a metalframe(1), paper rollholder(2), printing mechanism (3)and
cutter(4).
Thefollowing keysare located on the controlpanel: FORM FEED (5), LINEFEED (6),“Power On” LED (7),
PaperLow LED (8)and “Status”LED (9).

INTRODUCTION
TPTCM
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•When the LINE FEED (6) key is pressed, the printer advances the paper so that it may be inserted
manually in the printing mechanism. During power-up, if the LINE FEED key is held down, the printer will
performthe FONT TEST routine.If it hastheversion with chinesesimplified font GB2312 (option0104) at
theend ofthe FONTTEST is printed all characters set (about 7000).
•If the FORM FEED (5) key is enabled, when it is pressed the printer advances the paper the number of
increments programmed in the Eeprom. If the FORM FEED key is not enabled and the printer is in
Custom Emulation mode, when the key is pressed, the code $0C is transmitted on the RS232 serial
line.This function maybe modified by the $1B $3D softwarecommand (see section on software
commands).
•Duringpower-up, if bothkeys are helddown, the printerenters the print setup routine.Following the
print-out of the setup report, the printer remains in standby until a key is pressed or signals arrive from
the serial port; each 10 characters it prints out hexadecimal andASCII codes (if the characters are
underlined,thereceivebuffer is full); see Receivebufferhexidecimalprint-out.
•To entry in the notch sensor autocalibrationphase (printeroption 0103) press the LINE FEED key during
the printer power-up.After the beginning of the font test press, at the same time, the LINE FEED key
and the FORM FEED key.At the end of the font test the printer begin the notch threshold
autocalibration.
•The“Power On” LED(green) indicates thatthe printer is on.
•The Paper Low LED (red) indicates that the paper is about to run out.
•The “Status” LED (yellow) indicates printer status; the check is made on-line. Given in the table below
arethe various LEDsignals and thecorrespondingprinter status.
sutatsDELnoitpircseD
ydaetSNOretnirP- noitcnuflamon
gniknilbdipaRgnitaehrevO
gniknilbwolS( doirepdednetxeroftil) ega
ssem"repaPoN"
gniknilbwolS( )doireptrohsroftilsdrawpudenrutdaeH
ffosniameRnoitcnuflamretnirP
(Fig.1)

INTRODUCTION
TPTCM 4
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1. INSTALLATION AND USE
TPTCM
11-
Pin 1
J5
1.1 CONNECTIONS
1.1.1 Power supply
For the power supply, the printer is equipped with a male, 90° mobile screw (pitch 5.08mm) terminal (J5). The
signals on the power suppy connector pins are as follows:
WARNING:
Respectpower supply polarity.
.onniPlangiS
1DNG
2ylppusrewopccV42
1.2 SELF-TEST
Printer operating status is indicated in the configuration print-out in which, next to the name of the components
displayed(see figures 1.2 and1.3), the followinginformationis given:
•under INTERFACEis giventhe interface present(RS232,CENTRONICS, USB (1) ).
• under EEPROM TEST and CUTTER TEST, the message OK appears if functioning and NOT OK if faulty.
• under EJECTER TEST, the message OK appears if functioning, NONE if not present and NOT OK if faulty.
•under NOTCH THRESHOLDis given the notchsensor output voltage(2).
•under HEAD TEMPERATURE isgiven the temperatureofthe head.
•under PAPERPRINTED isgiven the numberof centimeters ofpaperprinted.
•under CUT COUNTERis given thenumber ofcuts made.
•under POWER ONCOUNTERis given thenumberof power-ups made.
(1) NOTE: If the printer has a USB interface and the cable is plugged into the printer connector, the
message USBwillappear next to the address assigned by the Host to the USB peripheral device
in use (see fig. 1.3).
(Fig.1.1)
(Tab.1.1)

1. INSTALLATION AND USE
TPTCM 21-
(2) NOTE: If the printer has a notch sensor (opt. 0103 ) this parameter can have different values.
These values derive from the results of the notch sensor autocalibration phase, which can be
made, at the user request, at the end of the font test.On the ticket is printed “notch threshold
autocalibration”, and then the printer analizes a certain number of notches. After this test it’s
possibleto get 2voltage values “Vinmaximum voltage” and“Vin minimum voltage”which give
thenotch thresholdvalue to memorize.
(3) NOTE: If the printer has an USB interface, the serial interface configuration parameters are not
displayed.
(4) NOTE: This parameter is displayed if the printer has an USB interface; it’s used to identify
univocally the USB printer by a numerical address code, if on the PC are connected two printers
thatare the same modelsfor example twoTPTCM60-U.
(5) NOTE: This parameter is displayed if the printer has an USB interface. The Status Monitor is
an additional printing driver component that allows the printer status monitoring. It must be
enabled only if it was installed the Status Monitor specific driver.
Model with serial interface Model with USB interface
(
(Fig.1.2)
* PRINTER SETUP *
INTERFACE............................:RS232
EEPROM TEST..............: OK
CUTTER TEST...............: OK
EJECTER TEST.............: OK
NOTCH THRESHOLD...= 0.8
HEAD TEMPERATURE [°C].: 22.5
PAPER PRINTED [cm]..........: 9860
CUT COUNTER.....................: 604
POWER ON COUNTER........:135
Printer emulation : CUSTOM TPT
Baud Rate (3) : 9600 bps
Data length (3) : 8 bits/chr
Parity (3) : None
Handshaking (3) : Xon/Xoff
Autofeed : CR disabled
Panelkey : Enabled
PrintMode : Normal
HeightMode : x 1
WidthMode : x 1
Justification : Left
Characterset : U.S.A.
FontDimension : 16x24 28 col
Speed/Quality : Normal
Current : Normal
Paperautoload : Enabled
Resetbuffer : At Paper End
PrintDensity : Normal
[FF] Keytoentersetup
* PRINTER SETUP *
INTERFACE............................:USB:2(1)
EEPROM TEST...............: OK
CUTTER TEST................: OK
EJECTER TEST..............: OK
NOTCH THRESHOLD...= 0.8
HEAD TEMPERATURE [°C].: 22.5
PAPER PRINTED [cm]..........: 9860
CUT COUNTER.....................: 604
POWER ON COUNTER........:135
Printer emulation : CUSTOM TPT
USB Address N. (4) : 0
USB Status Monitor (5) : Enabled
Autofeed : CR disabled
Panelkey : Enabled
PrintMode : Normal
HeightMode : x 1
WidthMode : x 1
Justification : Left
Characterset : U.S.A.
FontDimension : 16x24 28 col
Speed/Quality : Normal
Current : Normal
Paperautoload : Enabled
Resetbuffer : At Paper End
PrintDensity : Normal
[FF] Keytoentersetup
(Fig.1.3)

1. INSTALLATION AND USE
TPTCM
31-
1.3 CONFIGURATION
Thisprinterpermitsthe configuration of defaultparameters.Theprinter’s configurable parameters are:
•Printer emulation: ESC/POS™, CUSTOM TPT D.
If a serial interface is present:
•Baud Rate: 57600,38400, 19200,9600 D, 4800,2400, 1200.
•Data length: 7, 8 bits/char D.
•Parity: None D,even or odd.
•Handshaking: XON/XOFFDorHardware.
If a parallel interface is present:
•Select line: Select D, Ticket Present, Paper Low.
•Fault line: Error D, Ticket Present, Paper Low.
•USB address N. : 0 D, 1, 2, 3, 4, 5, 6, 7, 8, 9.
•USB Status Monitor : Activatedo deactivated D.
•Autofeed: CRdeactivated Dor CRactivated.
•Panel keys: Activated Dordeactivated.
•Print mode: NormalDor Reverse.
•Height mode: x1 D, x2 or x4.
•Width mode: x1 D, x2 or x4.
•Justification: LeftD, Centered or Right.
With ESC/POS ™ emulation:
•Char/line: GA=32 / B=42 columnsDor A=42 / B=56 columns
HA=58 / B=82 columnsDor A=82 / B=104 columns
WithCUSTOM TPT emulation:
•Font Size:
G
.loc81.loc82.loc65
23x4242x6161x8
H
.loc43.loc25.loc401
23x4242x6161x8
•Speed/Quality: Normal D, Draft or High Quality.
•Paper Autoload: Deactivated DorActivated.
•Reset buffer: Not implemented,At paper end D.
•Print density: Normal D, Light, Very light, Dark, Very dark, Double copy.
Generalnotes:
1) Theparameters markedwith thesymbol Dare the default values.
2) Thesymbol Gindicates theTPTCM60x
3) The symbol Hindicates the TPTCM112x
4) Settingsremain active even afterthe printer hasbeenturned off.
Thesettingsmade are stored inEEPROM(nonvolative memory).
Duringpower-up, if boththe LINE FEEDandFORM FEED keysare held down,the printer entersconfiguration
mode and prints-out the setup report; it will remain in standby until a key is pressed or characters are received
throughthe communication port (seeHexadecimal dump).
When the LINE FEED key is pressed, the printer skips the setup mode and terminates the Hexadecimal dump
function.
When the FORM FEED key is pressed, the printer enters the parameter entry mode.

1. INSTALLATION AND USE
TPTCM 41-
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1.4 HEXADECIMAL DUMP
Thisfunction is usedto diagnose thecharacters receivedthrough the communicationport; the charactersare
printed out both as hexadecimal codes andASCII codes.
Oncethe self-test routinehas finished, theprinter enters HexadecimalDump mode. Theprinter remains in
standby until a key is pressed or characters are received through the communication port.
Forevery10 characters received,thehexadecimal and correspondingASCII codes are printedout(if the
charactersareunderlined, the receive bufferisfull).
Shownbelow is anexample of aHexadecimal Dump:
48 65 78 61 64 65 63 69 6D 61 Hexadecima
6C 20 64 75 6D 70 20 66 75 6E l dump fun
63 74 69 6F 6E 20 30 31 32 33 ction 0123
34 35 36 37 38 39 61 62 63 64 456789abcd
65 66 67 68 69 6A 6B 6C 6D 6E efghijklmn
6F 70 71 72 73 74 75 76 77 78 opqrstuvwx
79 7A yz
1.5 MAINTENANCE
1.5.1 Changing the paper roll
Depending on how the printer “Paper Autoload” parameter is set, one of two procedures must be followed:
If enabled: Position the paper roll (1), so that it unrolls correctly as shown in fig. 1.4; insert the paper into the
infeed slot (3) and wait for the roll to load automatically.
If not enabled, proceed as follows:
1) Position the paper roll (1), so that it unrolls correctly as shown in fig. 1.4;
2) Raise the print head by lifting the lever (2) in the direction indicated by the arrow;
3) Insert the end of the paper roll into the infeed slot (3) and have it pass beyond the print head;
4) Lower the head lever (3) and press the LINE FEED key (4), so that the paper will feed a few centimeters
outof the printer.
(Fig.1.4)

1. INSTALLATION AND USE
TPTCM
51-
ATTENTION
Beforeinserting the paper, make sure
it is cut cleanly.
1.5.2 Ticket specifications
If the printer has the notch sensor (opt. 0103) paper with alignment notches may be used so that tickets of a
fixed length or with pre-printed areas may be utilized. The notch must be positioned on the non-thermal ticket
side. If required, the printer can do the notch sensor autocalibration so the sensor can adjust to different kind of
paper and always identify the black notch. On fig. 1.6 and 1.7 there are notch position and dimensions on the
60 mm and 112 mm width thermal paper.
(Fig.1.5)
(Fig.1.6)

1. INSTALLATION AND USE
TPTCM 61-
(Fig.1.7)