CyberPower PowerPanel Cloud User manual

USER’S MANUAL
PowerPanel® Cloud
Rev. 7. 1
Copyright © 2021 Cyber Power Systems, Inc. All rights reserved.
SAVE THESE INSTRUCTIONS
Please read this manual and follow the instructions for installation and use.

I
ELECTRONIC END USER LICENSE
AGREEMENT FOR CYBERPOWER
POWERPANEL
NOTICE TO USER:
PLEASE READ THIS END USER LICENSE AGREEMENT (“EULA”)
CAREFULLY BEFORE USING THE CYBERPOWER SOFTWARE. This EULA
governs your use of the software, associated hardware, their associated
modified versions, upgrades, patches, and updates and related services
(“Product”) currently provided or which will be provided by Cyber Power
Systems, (USA), Inc. or any one of its subsidiaries or affiliated companies
(“CyberPower”).
BY USING THE PRODUCT, YOU ARE AGREEING TO BE BOUND BY THE
TERMS OF THIS EULA. BY INSTALLING OR USING THE PRODUCT, YOU
AGREE TO ACCEPT AND TO BE BOUND BY THIS EULA. IF YOU DO NOT
AGREE TO THE TERMS OF THIS EULA, DO NOT INSTALL AND/OR USE THE
PRODUCT AND, IF PRESENTED WITH THE OPTION TO “AGREE” OR
“DISAGREE” TO THE TERMS, CLICK “DISAGREE”. IF YOU ACQUIRED THE
PRODUCT AS PART OF A CYBERPOWER HARDWARE PURCHASE AND IF
YOU DO NOT AGREE TO THE TERMS OF THIS EULA, YOU MAY RETURN
THE ENTIRE CYBERPOWER HARDWARE/SOFTWARE PACKAGE WITHIN

II
THE RETURN PERIOD TO THE STORE OR DISTRIBUTOR WHERE YOU
OBTAINED IT FOR A REFUND, SUBJECT TO ANY APPLICABLE RETURN
POLICY. YOU MUST RETURN THE ENTIRE HARDWARE/ SOFTWARE
PACKAGE IN ORDER TO OBTAIN A REFUND.
E U L A Ter m s :
1. Grant of License. Upon your acceptance of this EULA, Cyber Power
Systems (USA), Inc. and its affiliates grants to you a nonexclusive,
nontransferable, revocable license to use the Product subject to the
terms of this EULA. This Product is being licensed, not sold, to you by
CyberPower under the terms of this EULA. CyberPower and/or
CyberPower’s licensors retain ownership of the Product, including
underlying software and copyrights, and reserves all rights not expressly
granted to you. You may not lease, rent, sublicense, publish, copy, modify,
adapt, translate, reverse engineer, decompile, or disassemble all or any
portion of the Product without CyberPower’s consent, except as
expressly authorized hereunder.
2. Use of the Product. You may install the Product on a hard disk or other
storage device and use it; install and use the Product on a file server for
use on a network for the purposes of (i) permanent installation onto hard
disks or other storage devices or (ii) use of the Product over such
network; and make backup copies of the Product. This EULA shall
commence and bind the parties on the earliest such date of installation.
You may make and distribute unlimited copies of the Product for your
use, as long as each copy that you make and distribute contains this
EULA, the CyberPower PowerPanel installer, and the same copyright and
other proprietary notices pertaining to this Product that appear in the

III
Product. If you download the Product from the Internet or similar on-line
source, you must include the copyright notice and a copy of this EULA
for the Product with any on-line distribution and on any media you
distribute that includes the Product.
3. Copyright and Trademark Rights. The Product is owned by Cyber Power
Systems (USA), Inc., its affiliates, its suppliers, and its structure,
organization and code are the valuable trade secrets of its Cyber Power
Systems (USA), Inc. and its affiliates and its suppliers. The Product also is
protected by United States Copyright Law and International Treaty
provisions. The Product involves trademarks belonging to CyberPower.
You may use the Product only insofar as required to comply with Section
1 of this EULA and to identify printed output produced by the Product, in
accordance with accepted trademark practice, including identification of
trademark owner's name. Such use of any trademark does not give you
any rights of ownership in that trademark. Except as stated above, this
EULA does not grant you any intellectual property rights in the Product.
Your infringement of any intellectual property rights retained by
CyberPower shall immediately terminate your license.
4. Restrictions. You agree not to modify, adapt, translate, reverse engineer,
decompile, disassemble or otherwise attempt to discover the source
code of all or any part of the Product. Although you may customize the
installer for the Product as documented on the CyberPower PowerPanel
Disk (e.g., installation of additional plug-in and help files), you may not
otherwise alter or modify the installer program or create a new installer
for the Product. User shall not exceed the license nodes that come
standard or have been purchased by the user.
5. Termination. Any violation of this EULA shall immediately terminate your
license without prior notice or refund. You may also terminate this EULA
by permanently deleting, destroying and returning at your own cost the
Product and any copies thereof. Once terminated, you must stop using

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the Product.
6. Disclaimer of Warranties. The Product is being delivered to you AS IS
and its supplier makes no warranty as to its use or performance,
compatibility, appropriateness, or other performance. CYBER POWER
SYSTEMS (USA), INC., ITS AFFILIATES AND ITS SUPPLIERS DO NOT
AND CANNOT WARRANT THE PERFORMANCE OR RESULTS YOU MAY
OBTAIN BY USING THE PRODUCT OR DOCUMENTATION. CYBER
POWER SYSTEMS (USA), INC., ITS AFFILIATES, AND ITS SUPPLIERS
MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AS TO
NONINFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY,
OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT WILL
CYBER POWER SYSTEMS (USA), INC., ITS AFFILIATES OR ITS
SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL,
INCIDENTAL OR SPECIAL DAMAGES, INCLUDING ANY LOST PROFITS
OR LOST SAVINGS, EVEN IF CYBER POWER SYSTEMS (USA), INC.
REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT
PERMITTED BY APPLICABLE LAW, USE OF THE CYBERPOWER
PRODUCT AND ANY SERVICES PERFORMED BY OR ACCESSED
THROUGH THE CYBERPOWER PRODUCT IS AT YOUR SOLE RISK AND
THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY,
PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. YOU AGREE
THAT CYBERPOWER IS NOT RESPONSIBLE FOR ANY LOSSES,
DAMAGES, MALFUNCTIONS OR OTHER HARM OR DAMAGE AS A
RESULT OF YOUR DECISION TO SELECT THE PRODUCT AND USE IT
WITH ANY OF YOUR HARDWARE, SOFTWARE, OR OTHER
ELECTRONICS.

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CYBERPOWER DOES NOT WARRANT AGAINST INTERFERENCE WITH
YOUR ENJOYMENT OF THE CYBERPOWER PRODUCT AND SERVICES,
THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR
PROVIDED BY, THE CYBERPOWER PRODUCT WILL MEET YOUR
REQUIREMENTS, THAT THE OPERATION OF THE CYBERPOWER
PRODUCT OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE,
THAT ANY SERVICES WILL CONTINUE TO BE MADE AVAILABLE, THAT
THE CYBERPOWER PRODUCT OR SERVICES WILL BE COMPATIBLE OR
WORK WITH ANY THIRD PARTY PRODUCT, APPLICATIONS OR THIRD
PARTY SERVICES, OR THAT DEFECTS IN THE CYBERPOWER PRODUCT
OR SERVICES WILL BE CORRECTED. INSTALLATION OF THIS
CYBERPOWER PRODUCT MAY AFFECT THE AVAILABILITY AND
USABILITY OF THIRD-PARTY PRODUCT, APPLICATIONS OR
THIRD-PARTY SERVICES, AS WELL AS CYBERPOWER PRODUCTS AND
SERVICES.
YOU FURTHER ACKNOWLEDGE THAT THE CYBERPOWER PRODUCT
AND SERVICES ARE NOT INTENDED OR SUITABLE FOR USE IN
SITUATIONS OR ENVIRONMENTS WHERE THE FAILURE OR TIME
DELAYS OF, OR ERRORS OR INACCURACIES IN THE CONTENT, DATA
OR INFORMATION PROVIDED BY, THE CYBERPOWER PRODUCT OR
SERVICES COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE
PHYSICAL OR ENVIRONMENTAL DAMAGE, INCLUDING WITHOUT
LIMITATION THE OPERATION OF NUCLEAR FACILITIES, AIRCRAFT

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NAVIGATION OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL,
LIFE SUPPORT OR WEAPONS SYSTEMS.
NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY
CYBERPOWER OR A CYBERPOWER AUTHORIZED REPRESENTATIVE
SHALL CREATE A WARRANTY. SHOULD THE CYBERPOWER PRODUCT
OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF
ALL NECESSARY SERVICING, REPAIR OR CORRECTION. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED
WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS
OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY
NOT APPLY TO YOU.
Some states or jurisdictions do not allow the exclusion or limitation of
incidental, consequential or special damages, or the exclusion of implied
warranties or limitations on how long an implied warranty may last, so
the above limitations may not apply to you.
7. Limitation on Liability. Regardless of the basis on which you are entitled
to claim damages from CyberPower (including material breach,
negligence, misrepresentation, or other contract or tort claim),
CyberPower’s entire liability for all claims in the aggregate arising from
or related to THE PRODUCT or otherwise arising under this EULA will not
exceed the amount of any actual direct damages up to the greater of
THE RETAIL PRICE PAID FOR THE PRODUCT. IN NO EVENT WILL
CYBERPOWER BE LIABLE TO YOU FOR INJURY OR DAMAGE TO
BUSINESS, PROFITS, REVENUES OR YOUR GOODWILL OR FOR ANY

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CONSEQUENTIAL OR INCIDENTAL DAMAGES, HOWEVER CAUSED,
WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT,
REPUDIATION OF CONTRACT, TERMINATION, NEGLIGENCE, OR
OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
8. Limitation on Claims. ARBITRATION NOTICE: You agree that
disputes between you and CyberPower will be resolved by
binding, individual arbitration before a single arbitrator agreed
upon by the parties, via arbitration in Scott County, Minnesota,
under rules and procedures agreed with the arbitrator or in the
absence of the same, as if the case was pending in court upon
Minnesota Law, with each party paying one half of the costs and
fees for arbitration, and each party paying their own attorney's
fees. You waive your right to participate in a class action lawsuit or
class-wide arbitration. CyberPower reserves the right to protect
its intellectual property and trade secrets by court action under
applicable law, including by seeking an injunction, which rights
shall not be abridged by this EULA. The parties agree that the that
any breach of your obligations under this EULA will cause
irreparable harm to CyberPower, including by example and not
limitation, loss of ability to protect important trade secrets,
confidential and proprietary information and similar rights;
therefore, CyberPower shall have, in addition to any remedies
available at law, the right to obtain equitable relief to enforce this
EULA.
9. Consent to Use of Data.
A. Diagnostic and Usage Data. If you choose to allow diagnostic and
usage collection, you agree that CyberPower may collect, maintain,
process and use diagnostic, technical, usage and related information,
including but not limited to unique system or hardware identifiers,
information about your computer, system and application software, and

VIII
peripherals, that is gathered periodically to provide and improve
CyberPower’s products and services, facilitate the provision of software
updates, product support and other services to you (if any) related to
the CyberPower Product, and to verify compliance with the terms of this
EULA.
B. CyberPower may use this information, as long as it is collected in a
form that does not personally identify you, for the purposes described
above. To enable CyberPower’s partners and third-party developers to
improve their software, hardware and services designed for use with
CyberPower products, CyberPower may also provide any such partner
or third-party developer with a subset of diagnostic information that is
relevant to that partner’s or developer’s software, hardware and/or
services, as long as the diagnostic information is in a form that does not
personally identify you.
C. Privacy Policy. At all times your information will be treated in
accordance with CyberPower’s Privacy Policy, which can be viewed at:
https://www.cyberpowersystems.com/company/privacy-p olic y/
10. Governing Law and General Provisions. This EULA will be governed by
the laws of the State of Minnesota, U.S.A., excluding the application of its
conflicts of law rules. This EULA will not be governed by the United
Nations Convention on Contracts for the International Sale of Goods, the
application of which is expressly excluded. If any part of this EULA is
found void and unenforceable, it will not affect the validity of the balance

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of the EULA, which shall remain valid and enforceable according to its
terms. This EULA shall automatically terminate upon failure by you to
comply with its terms. This EULA may only be modified in writing signed
by an authorized officer of Cyber Power Systems (USA), Inc.
11. Compliance with Law; Export Control. You will comply with all national
and international laws, rules and regulations that apply to the Product
and your use of the Product as well as end-user, end-use and destination
restrictions issued by the United States or other governments. You agree
that the Product will not be shipped, transferred, exported or
re-exported into any country or used in any manner prohibited by the
United States Export Administration Act or any other export laws,
restrictions or regulations. In particular, but without limitation, the
Product may not be exported or re-exported (a) into any U.S.
embargoed countries or (b) to anyone on the U.S. Treasury Department's
list of Specially Designated Nationals or the U.S. Department of
Commerce Denied Person’s List or Entity List. By using the Product, you
represent and warrant that you are not located in any such country or on
any such list. You also agree that you will not use the Product for any
purposes prohibited by United States law and the applicable laws where
you are located, including, without limitation, the development, design,
manufacture or production of missiles or nuclear, chemical or biological
weapons.

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Table of Contents
Chapter 1 Overview ...................................................................................................... 1
Chapter 2 Getting Started........................................................................................... 1
2.1 Prerequisites...............................................................................................2
2.1.1 UPS ....................................................................................................2
2.1.2 Connectivity....................................................................................2
2.1.3 Smartphone.....................................................................................2
2.1.4 Web Browser ..................................................................................2
2.2 Set Up ......................................................................................................... 3
2.2.1 Register an Account..................................................................... 3
2.2.2 Add a Device.................................................................................. 6
2.2.3 Free Trial ........................................................................................ 17
Chapter 3 Using PowerPanel® Cloud Solution ..................................................... 18
3.1 On Web Browser..................................................................................... 18
3.1.1 Monitor the UPS........................................................................... 18
3.1.2 Device Map................................................................................... 22
3.1.3 Global Map.................................................................................... 22
3.1.4Event Log...................................................................................... 26
3.1.5Status Log..................................................................................... 27
3.1.6Alert Setting................................................................................. 28
3.1.7Plan Setting.................................................................................. 29
3.1.8Device Setting .............................................................................30
3.1.9Purchase History.......................................................................... 31
3.1.10 Preferences ................................................................................... 32
3.2 On App ..................................................................................................... 33

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3.2.1 Monitor the UPS.......................................................................... 33
3.2.2 Event .............................................................................................. 38
3.2.3 Status Log..................................................................................... 39
3.2.4Setting ...........................................................................................40
3.2.5Account ..........................................................................................41
Chapter 4 Purchase....................................................................................................42
4.1 Plan............................................................................................................42
4.2Plan Setting .............................................................................................42
4.2History.......................................................................................................46
Chapter 5FAQ .............................................................................................................48

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Figures
Figure 1.1 Application Scenario.................................................................................... 1
Figure 3.1 Dashboard on Web Browser ................................................................... 18
Figure 3.2 Distinct areas in the Dashboard ............................................................19
Figure 3.3 UPS Detail Page........................................................................................20
Figure 3.4 UPS Event Page........................................................................................20
Figure 3.5 Device Setting............................................................................................ 21
Figure 3.6 Device Map ................................................................................................ 22
Figure 3.7 The Steps of Adding a Map ................................................................... 23
Figure 3.8 Map Setting ............................................................................................... 24
Figure 3.9 Drag & Drop the Device ......................................................................... 24
Figure 3.10 Real-time Information of Device ........................................................ 25
Figure 3.11 Global Map................................................................................................. 25
Figure 3.12 Event Log .................................................................................................. 26
Figure 3.13 Status Log on Web Browser ................................................................ 27
Figure 3.14 Alert Setting............................................................................................. 28
Figure 3.15 Plan Setting .............................................................................................. 29
Figure 3.16 Device Setting .........................................................................................30
Figure 3.17 Device Detail ............................................................................................. 31
Figure 3.18 Purchase History..................................................................................... 32
Figure 3.19 Preferences............................................................................................... 32
Figure 3.20 Dashboard On App............................................................................... 33
Figure 3.21 Distinct areas in the Dashboard..........................................................34
Figure 3.22 UPS Detail Page ..................................................................................... 35
Figure 3.23 Device Event ........................................................................................... 36
Figure 3.24 Device Setting ........................................................................................ 37
Figure 3.25 Firmware Update ................................................................................... 37

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Figure 3.26 Battery Expiration ................................................................................. 37
Figure 3.27 Event ......................................................................................................... 38
Figure 3.28 Status Log On App................................................................................ 39
Figure 3.29 Setting ......................................................................................................40
Figure 3.30 Account....................................................................................................40
Figure 4.1 Plan...............................................................................................................42
Figure 4.2 Purchase Plan............................................................................................43
Figure 4.3 Plan Options..............................................................................................44
Figure 4.4 Select Plan.................................................................................................45
Figure 4.5 History.........................................................................................................46
Figure 4.6 Purchase List............................................................................................. 47
Figure 4.7 Order detail ............................................................................................... 47

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Tables
Table 2.1 The free trial................................................................................................... 17
Table 3.1 The color definition of device status.......................................................19
Table 3.2 Device Map function description ........................................................... 23
Table 3.3 The steps description................................................................................ 23
Table 3.4 Alert Setting function description......................................................... 28
Ta b l e 3. 5 The icon definition of device status......................................................30
Ta b l e 3. 6 The color definition of device status ....................................................34
Ta b l e 4 .1 Plan Difference.............................................................................................43

1
Chapter 1 Overview
Keeping 100% system uptime is crucial for today’s businesses. UPS is used to
provide critical backup power to maintain normal operation when power
failure happens. CyberPower PowerPanel® Cloud provides a proactive
approach to manage and monitor a UPS system attached to a network,
eliminating the risk of downtime by ensuring the UPSs are operating
correctly.
PowerPanel® Cloud is a cloud-based system that adopts the client-server
architecture, allowing users to remotely access the system through a web
browser on a computer or app on a smart phone. See Figure 1.1 for the
application scenario. It consists of CyberPower UPS, and CyberPower
software or CyberPower Remote Cloud Card for collecting the detailed
information on every UPS and sending them to the PowerPanel® Cloud
server.
PowerPanel® Cloud provides 24/7 UPS monitoring and real-time status alarm
to users by email and app notification. Users can manage multiple UPS with
one account. For long-term UPS status analysis, PowerPanel® Cloud saves
historical records for tracing logs and drawing historical trend.
Figure 1.1 Application Scenario

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Chapter 2 Getting Started
2.1 Prerequisites
2.1.1 UPS
CyberPower UPS with network connectivity and working network
connection.
2.1.2 Connectivity
There are 2 ways to add a UPS to PowerPanel® Cloud.
-Using the PowerPanel® software
-Using a Remote Cloud Card
Connect with the PowerPanel® software
A server or a PC that is always on with:
- PowerPanel® Personal
- PowerPanel® Business
Connect with the Remote Cloud Card
- RCCARD100
- RWCCARD100
Connect with PowerPanel® web portal
https://powerpanel.cyberpower.com/
2.1.3 Smartphone
iOS 9.0 and later
Android 6.0 and later
2.1.4 Web Browser
Google Chrome / Firefox / Safari / Microsoft Edge

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2.2 Set Up
2.2.1 Register an Account
Users can register an account through PowerPanel® App or
CyberPower Website.
Through PowerPanel® App
Download the PowerPanel® App at iOS / Android platform.
Click “Sign Up”Fill in the information Click “Register”
Through CyberPower Website
Go to CyberPower Website https://www.cyberpower.com and Click
“My Account”.

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Click “Create Your Account”.
Click “Sign Up Now.
Fill in the information.

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Accept the terms, enter the code, and click “Register”.
Through PowerPanel® Cloud Website
Go to PowerPanel® Cloud Website
https://powerpanel.cyberpower.com/and Click “Sign Up”.